How To Become A Support Specialist/Trainer: What It Is and Career Path

What is a support specialist/trainer and how to become one

Updated January 8, 2025

3 min read

Support trainers' responsibilities include facilitating on-the-job coaching, developing educational material, and organizing training sessions for new hires. They also need to coordinate mentorship programs, schedule regular training sessions, and identify individual and team skills gaps.

It would be best to have a bachelor's degree in education, human resources, or a relevant field for this job. Also, they need to have a minimum of two to three years of work experience. Their employer might prefer if applicants have excellent communication and presentation skills, familiarity with interactive learning activities.

The average customer service and support trainer salary in the United States is $48,000 as a present context, but the range typically falls between $41,400 and $55,600.

ScoreSupport Specialist/TrainerUS Average

Salary

3.6

Avg. Salary $45,677

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.5

Race

American Indian and Alaska Native 0.41%

Asian 10.57%

Black or African American 12.50%

Hispanic or Latino 15.02%

Unknown 5.30%

White 56.21%

Gender

female 60.65%

male 39.35%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a support specialist/trainer

Explore support specialist/trainer education requirements

Most common support specialist/trainer degrees

Bachelor's

59.6 %

Associate

20.3 %

Master's

8.8 %

Start to develop specific support specialist/trainer skills

Skills	Percentages
Training Programs	12.13%
Training Materials	9.40%
PowerPoint	7.31%
Training Sessions	5.89%
CPR	4.08%

Complete relevant support specialist/trainer training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New support specialist/trainers learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a support specialist/trainer based on U.S. Bureau of Labor Statistics data and data from real support specialist/trainer resumes.

Research support specialist/trainer duties and responsibilities

Maintain the program SharePoint site and create and distribute program wide communications.
Conduct the configuration, maintenance, and development and expansion of Microsoft SharePoint server 2010 & 2012 farm infrastructure.
Provide study tools and PowerPoint presentations.
Analyze operational and logistics requirements, and adapt, formulate and implement logistic policies and procedures to ensure mission accomplishment.

Prepare your support specialist/trainer resume

When your background is strong enough, you can start writing your support specialist/trainer resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a support specialist/trainer resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable support specialist/trainer resume templates

Build a professional support specialist/trainer resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your support specialist/trainer resume.

Apply for support specialist/trainer jobs

Now it's time to start searching for a support specialist/trainer job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do support specialist/trainers rate their job?

-/5

5 stars

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1 star

Support specialist/trainer reviews

A zippia user wrote a review on Feb 2024

Pros

Healthcare IT experience; business operations experience; billing experience

Cons

Under appreciated and low pay without certification

A zippia user wrote a review on Feb 2020