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Become A Support Specialist/Trainer

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Working As A Support Specialist/Trainer

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Support Specialist/Trainer Do At ASRC Federal Holding Company

* Apply knowledge and expertise in the of training, facilitation, and related decision support services to offices engaging in group training sessions, collaboration efforts, working groups or integrated product, process or self-directed teams.
* Plan, schedule, coordinate, setup, and conduct facilitation activities with host organization personnel and attending organizations personnel.
* Consult on subject matter, lead assist in strategic planning events, cope with controversial subject matter and differences of opinion from the attendees, and be able to channel the discussion into constructive exchanges and plans that lead to satisfactory solutions.
* Ensure agenda, attendees’ list, minutes, and resulting action items are documented for the record.
* Provide off-the-shelf, or customized off-the-shelf training packages to meet specific program needs related to management, organization and business improvement services.
* Apply experience in public speaking and hosting/briefing to large gatherings of personnel and experience in presentation to personnel with high levels of responsibility and importance.
* Support and assist in the development of training policy, procedures and strategies, 2) training requirements assessment, validation, documentation and prioritization, 3) resource analysis and determination of resources needed, 4) reviewing, recommending, utilizing, developing and managing training tools and systems, 5) conducting and/or participating in training-related meetings and events, 6) courseware development oversight and support, and 7) metrics development and reporting

What Does A Support Specialist/Trainer Do At Apria

* Creates and designs training content and/or curriculum including but not limited to: job aids, activities, case scenarios, PowerPoint, Leader Guides, process flows and tests.
* Creates customer, referral, and payor scenarios in our system training environments (BPM, ACIS).
* Compiles training content from numerous curricula to create new programs for up-training and cross training Agents.
* Collaborates with the Revenue Cycle training department to recommend appropriate training
* Reports Revenue Cycle training data and findings to training management
* Participates in training testing and program development activities
* Supports and follows a standard training program management process
* Partners with operational supervisors and managers for effective on-boarding, integration and transition from training to floor
* Provides consultative support to supervisors in action planning for new hire agent success
* Manages all new hire classroom training and administrative responsibilities and contributes to management decisions on terming employment for new hires as needed
* Responsible for meeting his/her course and revenue cycle training performance goals
* Creates and delivers online courses as needed
* Performs other duties as required.
* Minimum Required Qualifications
* Education and/or Experience
* Four-year college degree or equivalent experience

What Does A Support Specialist/Trainer Do At Abraxas Corporation

* Traines customers of all GATR products
* Handles all customer inquiries while onsite and resolves issues
* Support demonstrations, trade shows, and other deployments to reinforce customer relationships and identify potential new customers
* Travel to customer sites
* to support new customer deliveries and conduct new operator training
* to verify operator proficiency, provide retraining, and identify additional equipment sale opportunities
* Provide basic training on SATCOM fundamentals to personnel to ensure employees have product knowledge commensurate with job responsibilities
* Performs field troubleshooting, diagnostics, rework and retrofit of electronics hardware and software subassemblies as required in training situations
* Maintain customer tracking program to maximize use of account metrics
* Participate in scheduled meetings with leadership and travel to headquarters as required to maintain effective relationships
* Assists in developing roadmaps for future product offerings, collecting customer needs for catalog product improvements
* Maintains customer tracking program to maximize use of account metrics
* Assists in the training of Associate CSRs

What Does A Support Specialist/Trainer Do At Camber Corporation

* Update data in PEX or future equivalent systems to PEX, and locally-developed computer database systems as required.
* Interface with Host Aviation Resource Management (HARM) personnel to update the Aviation Resource Management System (ARMS) or future equivalent systems to ARMS as required.
* Review and update student/permanent party records, folders and grade books per the applicable Air Force Instructions (AFI 11
* V1 and AFI 11
* MDS-V1), associated MAJCOM Installation supplements, and locally-developed guidance.
* Number of records will vary depending on unit manning/student throughput.
* Administer classes and exams as required.
* Coordinate with scheduling to ensure crewmembers are scheduled for Crew Resource Management, Instructor Crew Resource Management, Instrument Refresher Course, and any other grounding or pre-deployment training requirements.
* Number of classes/exams will vary depending on unit manning/student throughput.
* Perform periodic gradebook checks of personnel training and ancillary training requirements.
* Prepare and execute periodic training/testing plans for approval and scheduling.
* Provide weekly updates to squadron leadership containing the flight and readiness status of personnel to facilitate tracking of duty status and performance report/decoration accomplishment.
* Coordinate with scheduling officer, enabling them to maximize training opportunities
* IAW unit leadership guidance.
* Scheduling and training will be consistent with AFIs.
* Provide daily tracking of upgrade and continuation training accomplishment for the unit Operations Supervisor (or equivalent) as well as weekly summaries for the Operations Officer.
* Assist in the development of new curriculum and syllabi for aircrew and ground training.
* Report all MAJCOM training requirements in accordance with MAJCOM and local guidance.
* Assist in maintaining unit “first fly” and “incentive/familiarization flight” checklists IAW evolving AFIs and Local Supplements.
* Assist the Chief of Training with mid-year and end-of-year Readiness Reviews, as directed by AFI

What Does A Support Specialist/Trainer Do At SAIC

* Assist in the validation and prioritization of IAMD Fleet training requirements to meet Fleet operations and provide recommendations to government personnel.
* Assist in the development, coordination, and maintenance of IAMD Fleet training policies, processes and programs to meet operational requirements.
* Assist in the production and monitoring of training policies affecting the Fleet Response Training Plan (FRTP) of IAMD capable units/staffs and associated support of the Optimized Fleet Response Plan (OFRP).
* Provide assistance and advice to government representatives related to IAMD in a variety of forums, meetings, conferences, and working groups.
* Support IAMD training policy and standards analysis including collaboration with Department of Defense (DoD), Office of the Chief of Naval Operations (OPNAV), Naval Personnel Development Command (NPDC), Systems Commands (SYSCOM), and subordinate Fleet staffs, as well as representatives from other military services and other government agencies.
* Provide recommendations to government representatives on the articulation and implementation of IAMD Fleet training and Doctrine, Organization, Training, Materiel, Leadership and Education, Personnel, and Facilities (DOTMLP
* F) change requests.
* Assist with the review of IAMD related Navy Systems Training Plans (NTSP) in accordance with OPNAVINST 1500
* C and local standard operating procedures (SOP) and provide recommendations to ensure appropriate training is incorporated and delivered to the Fleet.
* Assist with the review of IAMD related Navy Mission Essential Task Lists (NMETL) in accordance with the Universal Naval Task List (UNTL), Fleet Training Continuum (FTC), and Navy Tactical Reference Publication (NTRP) 1
* and provide recommendations to improve the associated tasks, conditions, and standards.
* Assist with the review of IAMD related instructions and doctrine, such as concepts of operations (CONOPs), Required Operational Capabilities/Projected Operational Environment (ROC/POE), and tactics, techniques, and procedures (TTP) and provide recommendations to improve the documents and incorporate associated Fleet training.
* Provide current, accurate and complete IAMD training related point/information papers, briefs/presentations, and executive summary memoranda for staff packages to inform USFF leadership decisions

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How To Become A Support Specialist/Trainer

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Support Specialist/Trainer jobs

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Top Skills for A Support Specialist/Trainer

ClassRoomTrainingProvidersCpoeTrainingMaterialsElbowSupportTrainingProgramsCustomerServiceTechnicalSupportTroubleshootEndUserWindowsXPFrontDeskCernerTrainingSessionsCadencePreferenceListClassroomSettingEMRPowerchartClindoc

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Top Support Specialist/Trainer Skills

  1. Class Room Training
  2. Providers
  3. Cpoe
You can check out examples of real life uses of top skills on resumes here:
  • Provided CPOE class room training for Physician and NP's.
  • Offer continued phone and desk side support to providers and staff to further increase effective product knowledge and usability.
  • Trained physicians CPOE and reviewing or adding medical problems in the problem list.
  • Worked together with unit managers to evaluate needs and create training materials.
  • Provided elbow support (Triage) for various physicians and nurses in ER departments.

Top Support Specialist/Trainer Employers

Support Specialist/Trainer Videos

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