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  • Epic Principal Trainer

    Medasource 4.2company rating

    Support specialist/trainer job in Columbus, OH

    Job Title: Epic Principal Trainer Client: Large Healthcare System Duration: 6-month Contract to Hire Our large Healthcare client is experiencing an influx of projects and is looking to add two Epic Principal Trainers to their team on a 6-month, contract to hire basis. These positions will be responsible for working with the existing team to design, develop, and deliver training programs for Revenue Cycle applications in the Epic space. Requirements: 3+ years of experience in Epic training or RCM operations. Strong understanding of Epic workflows and certified in either: Cadence/Prelude/Grand Central HB/PB Strong communication and presentation skills
    $62k-83k yearly est. 2d ago
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  • Technical Implementation Specialist (Contract, Remote)

    Classdojo

    Remote support specialist/trainer job

    ClassDojo's goal is to give every child on Earth an education they love. We started by building a powerful network for communication. ClassDojo's flagship app is the #1 communication app connecting K-12 teachers, children, and families globally. Teachers use it to share what's happening throughout the day through photos, videos, and messages that make parents feel like they're there. It's actively used in over 95% of US schools, reaching over 45 million children in 180 countries, with a team of just around 200 people. We are now beginning to use this network to give kids the best learning experiences in the world, far beyond those a standard school can provide. We hire for talent density. Our team comprises the most talented, entrepreneurial, and innovative teammates from around the world, with experience in education and consumer companies, including Instagram, Netflix, Dropbox, Stripe, Uber, Y Combinator, and more. We're building a company where the most talented people want to work. We believe you'll do best work of your life here-and you'll pioneer the future of education, too. What you'll do: As a Technical Implementation Specialist you'll help ensure that ClassDojo has complete and accurate data integrations with districts, making it easy for teachers and school leaders to set up ClassDojo for their communities. You balance a familiarity with SIS integrations and data quality with a strong focus on documentation, sticking to timelines, and communicating effectively with customers and internal stakeholders. You love to roll up your sleeves and problem‑solve data and platform issues, but you also enjoy working with District IT teams to make it easier for them to give schools access to ClassDojo to start off the school year. You'll work with our district partners who have the largest bulk of onboardings and roll‑outs before the start of the new school year (~August). You're comfortable managing concurrent implementation timelines during a short span of time. You'll be part of a broader team of technical implementation specialists and you'll work closely with a District Onboarding Manager who oversees the broader onboarding project plan and District Partnerships Manager who oversees the stakeholder relationships and account strategy. You'll also collaborate closely with our customer support team. Responsibilities: Work with district IT teams from start to finish to ensure that from initial set‑up to rollout of rostering with ClassDojo, allowing teachers and school leaders can seamlessly set up their school in ClassDojo Review data from districts and ensure it matches the needs and formatting of end customers Work with district IT stakeholders to investigate and correct any issues in the data received Collaborate closely with the your account team, district IT, and the customer support team, proactively sharing project status, elevating risks, and proposing solutions Maintain excellent documentation and update project status for internal team members across multiple implementation projects and timelines Execute a strong quality assurance process Requirements: At least 1 year of experience working in K‑12 SIS integrations (API, Plug‑ins, SFTP, etc.) Proven experience in data cleaning and quality checking Proven ability to independently manage a high volume of projects on tight deadlines with a high level of organization and accuracy Strong written and verbal communication skills High empathy and emotional intelligence working with busy district IT team members and leaders. Experience in edtech or working on products for kids or educators Ability to learn new technology and products quickly Familiarity with using tools such as Asana, Google Sheets/Excel, Notion, and Zendesk Location: remote. Must be located in the US Bonus experience: Experience working with Edlink, ClassLink, or Clever This is a short‑term contract position with two hiring waves: March 2 to September 30 or May 4 to September 30. Candidates may select their preferred start date in the job application. The role is 40 hours per week, with an expected schedule of 9:00 a.m. to 5:00 p.m., Monday through Friday, in your local time zone. ClassDojo takes a number of factors into consideration when determining final contract rates, including geographic location, experience, and skillset. The hourly rate range in the United States is estimated between $33/hr and $45/hr. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. In accordance with the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are happy to accommodate any disabilities or special needs. #J-18808-Ljbffr
    $33-45 hourly 2d ago
  • Senior Automation Specialist

    Cannon Corp 4.6company rating

    Remote support specialist/trainer job

    Cannon Corp Description: You'll Come for a Job But You'll Stay for an Exciting Career! Engineering and Designing Reliable, Responsive, Solutions. SINCE 1976, CANNON has provided creative solutions to clients in the energy industry, water resources, public infrastructure, and commercial and residential development. We work hard. We play hard. We have fun. JOIN CANNON as a Senior Automation Specialist in SAN LUIS OBISPO. San Luis Obispo is on the beautiful central coast of California, has temperate weather, scenic beaches, is surrounded by the wine country, and offers endless recreational opportunities. PROJECTS INCLUDE Instrumentation and Controls/SCADA, Water Resources, Transportation, Recreational Facilities, Solar Facilities, Oil Field Applications, Agriculture, Food Processing. SENIOR AUTOMATION SPECIALIST JOB SUMMARY A successful Senior Automation Specialist will be able to independently approach industrial electrical and control systems from the viewpoint of functional analysis, technical evaluation, design objectives, and solution development. They will be involved in designing, implementing, and improving industrial automated systems and processes within a manufacturing or industrial setting including but not limited to system design, integration, testing, and troubleshooting, as well as project management and client coordination. Will work in both the office and heavy industrial environments, onsite. SENIOR AUTOMATION SPECIALIST JOB DUTIES Lead or support integration projects, including scope development, budgeting, scheduling, and procurement. Assist in the development and cost estimation for proposals tailored to client requirements. Interface with clients to ensure successful project coordination, system performance, and client satisfaction. Design and program automated systems: PLCs, sensors, actuators, control panels, and HMI interfaces. Create and troubleshoot PLC code (Rockwell, Modicon preferred) and HMI applications for industrial processes. Integrate new automation systems with existing processes and equipment. Oversee and train others to test, validate, and calibrate automated systems to ensure compliance, reliability, and safety. Identify opportunities for process improvements to enhance efficiency, reduce costs, and increase system reliability. Maintain detailed documentation (schematics, SOPs, backups) for all automation systems. Specify and commission SCADA systems, including server/client setup, network architecture, and instrumentation. Requirements: 8+ years' experience integrating automation and electrical systems in industrial environments. Strong knowledge of PLC systems (Rockwell Automation, Modicon), HMI programming, and SCADA integration. Proficiency in industrial wiring diagrams, ladder schematics, and logic drawings. Programming experience in ladder logic, function block diagrams, and object-oriented structured text programming languages and SQL. Experience with process instrumentation and final control elements (VFDs, control valves, transmitters, sensors). Skilled with configuration tools, such as handheld HART communicators and computer-based configurators. Familiarity with industrial communication protocols (Ethernet/IP, RS232, RS485, HART, Serial/Ethernet radios). Proven project management experience across automation lifecycle phases. Strong problem-solving, documentation, and collaboration skills. Effective written and verbal communication in English. Ability to perform basic circuit and instrument calculations and apply mathematical concepts in engineering tasks. Certified Electrician is a plus. Valid driver's license and proof of insurance required. WE OFFER competitive salaries, relocation assistance, excellent benefits package, remote work flexibility, and an active and positive team building, work environment. Cannon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, age. Compensation details: 00 Yearly Salary PIba3afe9b5-
    $78k-107k yearly est. 2d ago
  • Remote Window Shade Automation Specialist - Western US

    Draper, Inc. 4.7company rating

    Remote support specialist/trainer job

    A family-owned automation company is looking for a Window Shade Automation Specialist to work remotely across various territories. The role involves project management, dealer support, and technical training to ensure customer satisfaction and successful installations. Candidates should have a strong mechanical and electrical aptitude, along with excellent communication skills. A competitive salary and comprehensive benefits package are offered. #J-18808-Ljbffr
    $72k-94k yearly est. 1d ago
  • Implemention Specialist (United States)

    Workyard 3.6company rating

    Remote support specialist/trainer job

    Workyard is a growing startup developing an industry changing workforce management SaaS solution for the construction industry. In a market where $300 billion is spent annually on labor, we are fundamentally transforming the experience for both companies and workers by adding trust, transparency, and modern technologies to the work management process. We are seeking a bilingual (Spanish/English) Software Implementation Specialist to join our Customer Success team and be a critical interface to our clients. As an expert in product and the customer journey, you will onboard new clients onto the Workyard platform and serve as a primary point for customer on-boarding and ongoing support. You will strive for excellent customer support outcomes, and ensure key performance metrics are monitored and achieved to the highest level of customer satisfaction. This position is 100% remote, and business hours will be CST. Responsibilities Learn and deeply understand the Workyard product, features and roadmap Onboard new clients onto the Workyard platform Primary contact for all customer support inquiries that are escalated and not answered by automated support tools Manage and improve content in the automated support tools to improve customer self service capability utilization Ensure timely and accurate resolution of customer inquiries and issues Manage and track issue escalations to engineering or within customer success Improve performance by raising efficiency and exploring new technology and process improvements Provide valuable feedback to the product team based on customer experience and issues Assist with special projects as needed Requirements 2 to 4 years experience in Customer Support and/or Customer Success or Implementation for a SaaS solution Understanding of business process and data mapping Strong analytical and problem-solving abilities, with proficiency in troubleshooting and identifying multiple options for resolution Fluency in Spanish Excellent communication and problem-solving skills Multi-tasking abilities Adaptability to a fast paced, and constantly changing environment Aptitude and appetite to learn new technologies Patience when handling tough cases or clients Bonus points for domain knowledge in payroll applications or the construction industry #J-18808-Ljbffr
    $68k-111k yearly est. 2d ago
  • Service Desk Specialist

    Insight Global

    Remote support specialist/trainer job

    Required Skills & Experience - 3+ years Help Desk Experience, ideally providing remote support in a call center environment with an excellent customer service background - A+ certification - Reliable internet - Strong Technical Aptitude (Active Directory, VPN, Network Printers, Microsoft Outlook, Mobile Device Management, etc.) - Experience in call center (30+ call/day) - Ticketing Experience (ServiceNow preferred) - Experience logging calls from end users - Excellent Communication Skills Job Description Insight Global is seeking a strong Service Desk Technician for a large, enterprise level building supplies manufacturing company. This position is FULLY REMOTE. This person will be the frontline support for internal customers nation-wide, responsible for password resets, software / hardware troubleshooting, VPN support and connectivity issues. We are looking for an experienced service desk technician who is comfortable in a fast-paced environment with a background working in a call center with excellent customer service skills. You will be taking inbound calls through Cisco Finesse, logging tickets via ServiceNow and handling password resets for Active Directory, Ceridian Dayforce and Foundations E-Learning Platform. This is an ongoing contract with possibility of conversion to FTE. Pay $22/hr M-F, 40 hours/week •Available Shifts: o 6:00am - 3:00pm CT o 8:00am - 5:00pm CT A PC, docking station, extra monitor and headset will be provided. Please apply right away if you are interested!
    $22 hourly 2d ago
  • Implementation Specialist, Talent Remote (United States)

    Rippling

    Remote support specialist/trainer job

    Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America's best startup employers by Forbes. We prioritize candidate safety. Please be aware that official communication will only be sent ******************* addresses. About the role Rippling's Product Specialist team is responsible for ensuring customers see incredible business transformations through the usage of our Talent Product suite, including Compensation Bands, Recruiting, Review Cycles, Headcount Planning and more. Product Specialist engagements are consultative and customized based on the customers' unique needs, offering creative solutions for complex problems across their HR and IT departments. The ideal candidate is a customer advocate, product advocate, and natural problem solver. As one of the members of this team, you'll be able to not only impact customers but contribute to the foundation for Rippling's Product Specialist organization long term. What you will do Set our customers up for wild success with Rippling's Talent products and features while creating raving fans. Dive deep into customer Talent product needs and prescribe custom solutions. (Talent Products include but are not limited to Recruiting, Compensation Mgmt, Performance mgmt and Headcount Planning) Understand the customer needs from a platform perspective in topics like Formulas, workflows, approval processes and security model which pertain to their talent product subscriptions. Work cross-functionally with sales, customer success, solutions consulting and customer support to maximize product adoption. Design and document new use cases for our Talent product suite. Train our internal resources and customers. Contribute to our knowledge base and serve as a subject matter expert on Talent products and features. Actively contribute to the development of Talent Products through collaboration with product and engineering. Assist with user testing and beta programs for new features. Instrument and scale our Product Specialist team Measure the effectiveness and quality of our Product Specialist engagements, while continuously suggesting improvements. Implement processes to optimize internal process inefficiencies . What you will need 3+ years of SaaS experience in Product Specialist, implementation, or customer success Ruthless prioritization and time management Boundless energy to help other teams and your customers...all with a “can-do” attitude! Strong attention to detail and ability to solve complex, interdependent problems Flexible to scaling and changing organizations and responsibilities Experience working with product and engineering teams to build and launch new products or features Preferred, but not required: Experience writing your own SQL queries Prior experience working in HR or Talent Products/platforms Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email ************************** Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here . A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed below. The pay range for this role is: 53,550 - 84,787 USD per year (US Tier 3) 56,700 - 89,775 USD per year (US Tier 2) #J-18808-Ljbffr
    $55k-96k yearly est. 2d ago
  • Remote AI Prompting Specialist & Dialogue Architect

    1Mind Ai Inc.

    Remote support specialist/trainer job

    A leading AI innovation company seeks a talented individual for a specialized role in developing strategies for large language models. The role requires expertise in prompting, AI training, and prototype development, with responsibilities in researching and documenting workflows. A remote-first culture encourages creativity and proactive engagement, offering a competitive salary range of $80,000 - $150,000 USD depending on experience. Ideal candidates have specific experience with LLMs and strong communication skills. #J-18808-Ljbffr
    $46k-74k yearly est. 5d ago
  • Project Support Specialist

    Hammes 3.6company rating

    Support specialist/trainer job in Columbus, OH

    Join Our Team Consider a career with Hammes if you are interested in being a part of a dynamic and entrepreneurial environment! We have been recognized as one of the Best Places to Work in Healthcare by Modern Healthcare and one of the Best Places to Work in Money Management by Pensions & Investments. Founded in 1991, Hammes is a vertically integrated real estate solutions platform. Our capabilities include real estate strategy and planning, project management, development, investment and property management for healthcare clients and other leading institutions. Hammes is consistently ranked as one of the nation's top healthcare developers by both Modern Healthcare's Construction & Design Survey and Revista's Outpatient Healthcare Real Estate Development Report. Position Summary The Project Support Specialist is responsible for supporting the project executive in the delivery of capital projects and consulting. This position requires a high level of organization and discretion, attention to detail and ability to handle a fast-paced environment. The position duties include but are not limited to managing all project financial and budget commitment and invoice processing including reviewing these documents and processing them through our client's financial systems. The position requires a great deal of interface with a variety of external project team members and clients. Duties also include ensuring that all project commitments and expenses are tracked accurately in eBuilder (budget management system) and that eBuilder records are consistent with the client's financial reporting system. The incumbent must have good communication skills, both written and oral and the ability to work effectively with a variety of client leaders and staff as well as with project vendors, consultants and contractors. The incumbent must be a self-starter and possess the ability to work under pressure and handle a wide variety of activities and confidential matters with discretion. Principal Duties and Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Assists project team with the implementation and utilization of eBuilder.This includes data work within cost management, report production, and quality control within eBuilder.Specifically: Work with the Project Executive(s) to receive and review all project cost quotes / proposals. Work with the Project Executive(s) to receive and review all project invoices. Work with the Project Executive(s) to maintain cash flow. Monthly reconciliations of eBuilder to client's reports to ensure there are no discrepancies. Entry of commitments and invoices to facilitate creation of project budgets and dashboard reports. Maintain regular communication with the client's procurement & accounts payable teams to ensure that the project is meeting the administrative needs of the client. Assists project team with managing monthly pay application process.Specifically: Review all construction pay applications. Maintain all appropriate logs associated with pay application process. Assists the project team with ensuring that all contractual insurance required by the client is in place. Specifically: Ensure that certificates of insurance are on file and current for all contracts that the owner holds directly. As insurance terms near their expiration, follow up with the appropriate vendor(s) to obtain new certificates of insurance. Assists Project Executive with the preparation and dissemination of work plans and project documents, including procedures, proposals, progress reports and presentations. Facilitate meetings, coordinate project resources, and disseminate meeting minutes and project information as required by Project Executive. Monitors electronic and paper file systems to ensure they are maintained as required for project. Ensures adherence with the Company's policies and procedure manuals including the Facility Development Project Manual. Supports administrative team functions to include but not limited to, copying and collating manuals, providing assistance and document development and formatting. Performs other duties as assigned. Knowledge, Skills & Abilities The requirements listed below are representative of the knowledge, skills, and abilities required to perform this job successfully. High school diploma required; a bachelor's degree in a related discipline preferred or a minimum of 4 years of experience in office administration or accounting. Work experience in design, construction, architecture, and engineering firms a plus. Must have strong organizational and communication skills with ability to handle a large volume of assignments. Must be detailed oriented. Bookkeeping experience with an aptitude for understanding the use of budgets, payables and receivables is preferred. Strong oral and written communication skills with an ability to effectively communicate at all levels of management. Commitment to excellence, personal integrity, and confidentiality.
    $27k-34k yearly est. 5d ago
  • Junior ServiceNow Implementation Specialist with App Engine and SPM

    LMI Consulting, LLC 3.9company rating

    Remote support specialist/trainer job

    Job ID 2025-13066 # of Openings 2 Category Information Technology Benefit Type Salaried High Fringe/Full-Time LMI is seeking a skilled Junior ServiceNow Implementation Specialist for a Federal DoD client. Active Secret Clearance Required. This is a fully remote position. A successful ServiceNow Implementation Specialist will demonstrate competency in ServiceNow, requirements analysis, critical thinking, and business growth while upholding the highest standard of ethical behavior. LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed. Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value. Responsibilities Responsibilities: Deliver the full implementation life cycle to support the deployment of ServiceNow modules into complex client environments Work with Agile teams and methodologies in a virtual environment. Develop a good understanding of the customer's ServiceNow business needs. Coordinate with client stakeholders to understand the mission needs of the client and implement those requirements in ServiceNow Provide technical expertise on all technical questions related to assigned implementation on the ServiceNow platform. Implement ServiceNow modules for multiple customers. Implement configurations and customizations for multiple customers. Create and manage business rules, UI actions, workflows, reports, dashboards, and user portals. Develop and execute Quality Assurance testing for client ServiceNow solutions Qualifications Required Experience Active Secret Clearance - note that only US Citizens can obtain a clearance Undergraduate degree required. Degree in engineering, finance, economics, operations research, mathematics, or a related discipline preferred. This position requires Five (5) or more years' work experience. Two (2) or more years' experience in the administration, configuration, or implementation of the ServiceNow platform or applications. Demonstrated experience with App Engine and SPM Demonstrated experience in implementation and deployment of ServiceNow modules using Agile DevSecOps techniques in a client environment Demonstrated experience with ServiceNow platform capabilities in a client environment Experience in ServiceNow application implementation and deployment Some travel may be required within CONUS only Desired Experience Demonstrated experience in configuring and customizing ServiceNow Service Portal pages and Workspaces ServiceNow certifications Target Salary Range- $74,900 - $128,000 Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances. EEO Statement LMI is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. LMI is an Equal Opportunity Employer. LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities. LMI recruits, hires, trains, and promotes people without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, disability, age, protected veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local law. If you are a person with a disability needing assistance with the application process, please contact Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
    $74.9k-128k yearly 5d ago
  • IT Help Desk Technician (Remote)

    Capital Rx 4.1company rating

    Remote support specialist/trainer job

    About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Location: Remote (East Coast - 7am ET - 4pm ET) Position Summary: The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles. Position Responsibilities: Research end user issues independently, when needed, and document/develop a solution per company standards Developadditional MDM automation to facilitate user onboarding Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software. Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business. Responsible for all onboarding and offboarding related IT activities, including system-wide access,purchasing and retrieving of equipment, upgrades, asset tagging, etc. Create Exchange rules to address spam/phishing emails as needed. Collaborate with the IT Engineering team to drive systemic improvements to email filtering system. Promptly respond to user requests via ticketing system/phone calls/IM Assist users with access/system issues Write and update documentation for user reference Help build andestablish procedures for newly established team Participate in a Help DeskOnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows). Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Work hours: 7am ET - 4pm ET Minimum Qualifications: 2+ Years experience in a Help Desk role (preferably in a medium or larger company) Acustomer-oriented approach to problem resolution Experience supporting Mac hardware/OSX in a Help Desk environment Experience supporting remote users in a distributed environment Experience with Jira Service desk or a similar ticketing system Experience with Office 365 suite Salary Range$24-$28 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at*********************************************
    $24-28 hourly 4d ago
  • Integration Support Specialist, Tier 2 (Remote)

    Procore 4.5company rating

    Remote support specialist/trainer job

    We're looking for an Integration Support Specialist (ISS) to join Procore's ERP Support Team. In this role, you'll assist customers with troubleshooting sync-related errors that populate with Procore in relation to their ERP integration. The primary goal of this role is to diagnose, resolve, and investigate complex technical issues related to Procore's financial ERP integrations. As an Integration Support Specialist, you'll partner with customers, internal support teams, and development team members to provide tier 2 support across chat, email, and phone channels. Use your analytical skills, technical troubleshooting background, and problem-solving abilities to identify issues and ensure efficient problem resolution. This position reports into Manager, ERP Support and can be based remotely within the US. We're looking for someone to join us immediately. What You'll Do Investigate and resolve complex tier 2 technical issues for Procore's ERP Integrations, focusing on errors related to accounting software like Sage or QuickBooks. Troubleshoot integration technical issues that occur within the customer's Windows environment or Procore's internal microservices, often working in a queue-based system. Provide support for live customer interactions (phone and chat) as well as email, managing interruptible work while prioritizing customer experience. Manage efficiently a backlog of cases in ticketing systems like Salesforce, Jira, or Zendesk while actively taking on new cases daily. Escalate issues appropriately by collaborating with development team members to submit JIRAs and resolve API-related errors. Navigate technical ambiguity with confidence, applying strong problem-solving skills to diagnose brand new issues. Demonstrate a commitment to Ownership by taking accountability for customer outcomes and driving issues to resolution. Communicate openly and clearly with customers and internal stakeholders, providing transparent and optimistic updates throughout the troubleshooting process. What We're Looking For 2+ years of technical support experience in a contact center environment, with a Bachelor's degree or equivalent work experience. Proven background in providing technical support for complex software integrations, with specific experience with accounting software like Sage or QuickBooks being a huge plus. Experience in a queue-based technical support role, providing assistance via live phone, chat, and email channels. Familiarity with ticketing systems such as Salesforce, Jira, or Zendesk is a significant advantage, demonstrating proficiency in managing ticket escalations. Strong analytical and technical troubleshooting skills; enjoys working with details and numbers to diagnose root causes rather than following a basic script. Ability to embody Procore's core values of Ownership, Openness, and Optimism, thriving in a collaborative and problem-solving environment. Strong customer support and client relation skills, prioritizing a customer-focused approach. Ability to prioritize multiple tasks effectively and execute on resolutions under pressure. Additional Information Base Pay Range: 24.80 - 34.10 USD Hourly This role may also eligible for Equity Compensation. Procore is committed to offering competitive, fair, and commensurate compensation, and has provided an estimated pay range for this role. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.
    $32k-48k yearly est. 3d ago
  • Remote Neuroradiologist

    University of Vermont Health 4.6company rating

    Remote support specialist/trainer job

    Remote Neuroradiologist - University of Vermont Health The University of Vermont Health's Department of Radiology is seeking a board-certified or board eligible neuroradiologist to join our growing radiology team. This is a full-time remote opportunity to practice high quality neuroradiology in collaboration with a well-established academic medical center - all while enjoying the flexibility and work life balance of fully remote work. Position Details: Work Remote: 100% remote position, flexible schedule options available. Teaching Opportunities: This role is integrated into an academic neuroradiology division with at-the-workstation resident and fellow teaching which can all be done remotely. There is no research requirement. Comprehensive Neuroradiology Practice: Interpret a full spectrum of adult neuroradiology exams including - brain, spine, head and neck MRI, & CT. Collaborative Environment: Work closely with a collegial group. Schedule: No evening shifts. Competitive vacation schedule. 6-8 weeks/year covering pager to answer resident questions after hours. Benefits: PSLF eligible Comprehensive benefits package that includes health, dental and vision 403(b) retirement plan CME reimbursement Malpractice coverage Competitive Salary: $539,000-$559,000* - Call included About the University of Vermont Medical Center: UVMMC serves as the major tertiary referral center, level 1 trauma center, and primary stroke center for Vermont and northeastern upstate New York In addition to UVMMC, the UVM Heath Network includes several community hospitals in Vermont and New York with an integrated PACS/EMR and ability to read studies remotely from any site Facilities include state-of-the-art MRI and CT scanners with a close business and technical development relationship with a major vendor Dedicated Division of Neuroradiology with experienced staff Collaborative multidisciplinary conferences with neurosurgery, neurology, ENT, pathology, and radiation oncology - can participate in all remotely For more information, please contact: Matt Canasi (Network Recruiter) *************************
    $53k-65k yearly est. 5d ago
  • Document Support Specialist

    Teksystems 4.4company rating

    Support specialist/trainer job in Columbus, OH

    TEKsystems is looking to hire a Document Support Specialist to work with one of the largest, rapidly growing banks in the Midwest! * Pay: $18.00-20.00/hour * Shift: 8:00AM-5:00PM (M-F) office located in N. Columbus *Job Details:* * Assist with scanning, imaging, filing, prepping, batching and quality control of paper loan documents. * This is a paper environment and some positions require colleagues to be on their feet a majority of the day. * All positions require basic computer skills as they will be entering a production log each day via Excel. * High attention to detail and the desire to work efficiently is a must. *Qualifications:* * Highly motivated individuals who have the ability to work efficiently * Ability to work in a fast-paced environment * Excellent attention to detail * Reliable/able to work in-office 5 days/week * Ok with being on feet for a majority of shift *Job Type & Location* This is a Contract position based out of Columbus, OH. *Pay and Benefits*The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Columbus,OH. *Application Deadline*This position is anticipated to close on Jan 19, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
    $20-20 hourly 7d ago
  • EHR Clinical Applications Trainer - Remote (East Coast)

    Crossroads Treatment Centers

    Remote support specialist/trainer job

    Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients. Day in the Life of a EHR Clinical Applications Trainer The EHR Clinical Application Trainer designs, delivers, and evaluates training for clinical and operational staff on the electronic health record (EHR) and related clinical applications. This role partners with clinical leaders, analysts, and operational stakeholders to translate and document workflows into effective training, support go-lives and optimization, and promote safe, compliant, and efficient system use. Training Design & Delivery Develop role-based curricula, lesson plans, training guides, tip sheets, and eLearning content for EHR workflows. Deliver instructor-led, virtual, and at-the-elbow training for providers, nurses, RDs, front desk, billing/RCM, and ancillary teams. Build and maintain training environments, scenarios, and practice exercises aligned to real workflows. Manage Sandbox environment testing and documentation. Workflow Enablement Translate current-state and future-state workflows into clear training and job aid. Reinforce standardized workflows and best practices to improve patient safety, documentation quality, and efficiency. Support change management by preparing staff documentation quality grades, and workflow changes. Training Administration & Evaluation Track attendance, competency completion, and training outcomes; maintain records in an LMS or internal tracking tools. Conduct skills assessments, proficiency checks, and post-training evaluations; adjust content based on feedback and performance trends. Maintain a library of training materials and ensure version control following upgrades/releases. Collaboration & Compliance Work closely with providers, nursing leadership, clinic managers, IT, and quality teams. Ensure training aligns with regulatory and organizational standards (HIPAA, security, documentation policies). Promote data integrity and safe system usage, including security best practices. Location Mix of on-site and remote (role-dependent); travel to clinics/sites as needed. Occasional evenings/weekends during go-lives, upgrades, or major training events. Education and Requirements Preferred Qualifications Experience training on platforms such as Medgen, Carelogic, or other Addiction therapy applications. Experience building eLearning (Articulate, Captivate, Camtasia) or using an LMS. Clinical background (RN, MA, LPN, allied health) or formal informatics training. Experience supporting go-lives, upgrades, or optimization initiatives. Knowledge of revenue cycle workflows and/or quality measures. Required Qualifications Associate's degree in healthcare, education, informatics, IT, or equivalent experience. 2+ years of experience training end-users in a healthcare setting OR 2+ years of clinical/operational experience with strong training responsibilities. Hands-on experience with an EHR and clinical workflows (ambulatory, inpatient, or both). Strong facilitation skills with the ability to train diverse audiences (providers, nursing, front desk, revenue cycle). Proficiency with Microsoft Office/Google Workspace; comfort learning new systems quickly. Position Benefits Medical, Dental, and Vision Insurance PTO Variety of 401K options including a match program with no vesture period Life Insurance Short/Long Term Disability Paid maternity/paternity leave Mental Health Day Calm subscription for all employees
    $42k-69k yearly est. Auto-Apply 2d ago
  • AMS360 and Applications Trainer

    King Insurance 3.4company rating

    Remote support specialist/trainer job

    We are one of the fastest-growing insurance agencies within the top 100 brokers in the United States. With 50 years of industry experience, King Risk Partners has deep insurance expertise in personal and commercial insurance, offering a full line of competitively priced comprehensive coverage solutions including home, auto, life, aviation, private client, employee benefits and business risk management, habitational and condo associations, surety bonds, and more. As an Applications Trainer, you will play a vital role in our team's success by conducting site visits and remote meetings with agencies to provide training on the features and operation of our AMS360 insurance agency management system. You will also be responsible for maintaining workflows, creating job aids, and promoting best practices. In addition to virtual training for team members, you will deliver both onsite and remote training courses for introductory and intermediate level users. Timely and detailed responses to agency partners' support requests will be a key aspect of your role. You'll also assist in data clean-up before and after conversion, all while managing multiple projects with well-defined plans and deadlines. We value a strong, positive, customer service-oriented approach in all interactions and training activities. As part of your responsibilities, you'll be expected to evaluate results and initiate changes to help us achieve our organizational objectives. If you're enthusiastic about making a meaningful impact in the insurance industry, and if you're ready to be part of a team that values dedication, innovation, and client satisfaction, we invite you to explore the exciting opportunities that await you at King Risk Partners, LLC. Together, we can continue to redefine excellence in insurance services and create a legacy of success. Requirements Advanced knowledge of AMS360 insurance agency management system software (required). Ability to develop workflows and job aids. Ability to work with an agency on specific workflow development that may be needed. Working knowledge of PL Rater, Insurelink, and Work Smart preferred. Demonstrated ability to problem-solve and anticipate solutions. Experience in insurance policy lifecycle management. Strong administrative and computing skills, including proficiency in Microsoft Office (Word, Excel, and PowerPoint). Effective prioritization and deadline management skills. Professional, organized, and skilled communicator with the ability to convey ideas, concepts, and strategies to all levels of the organization. Competence in collaboration tools such as WebEx, Zoom, or Teams. Adaptability to changing priorities, demands, and timelines through analytical and problem-solving capabilities. Willingness to travel domestically, up to 20% of the year. All other duties as assigned. Knowledge, Skills and Abilities (KSA): Working knowledge of PL Rater, Insurelink, and Work Smart preferred. Demonstrates ability to problem solve and anticipate solutions. Professional, organized, and strong communicator. Must be able to communicate ideas, concepts, and strategies to all levels of the organization. Required: Minimum of 5 years of AMS360 insurance agency management system experience. Minimum of 2 years of AMS360 training experience. What We Offer: Medical Insurance Dental Insurance Vision Insurance 401(k) with employer match Short-Term Disability (employer paid) Long-Term Disability (employer paid) Life Insurance Employee Assistance Program Generous PTO Policy Tuition Reimbursement Employee Referral Program Growth and advancement opportunities Equal Opportunity Employer King Risk Partners, LLC is proud to be an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Join us in making a difference in the insurance industry. Apply today and become a part of the King Risk Partners, LLC team! Salary Description $65,000 - $75,000
    $65k-75k yearly 11d ago
  • Remote Customer Service Support Specialist

    One Path Career Partners

    Remote support specialist/trainer job

    We are hiring for skilled Customer Service Support Specialist. You will perform data processing tasks using a basic Microsoft Excel program. Medical insurance data entry experience is highly preferred. To be considered for this position, must have a minimum of a High School Diploma and a minimum of 2 years of solid Customer Service experience, focused attention to detail and be self-motivated. Position Details: Full time, contract (Part-time positions available) M-F schedule - days Processes customer data information Maintains and updates all customer data information in all systems
    $45k-86k yearly est. 60d+ ago
  • Travel Support Specialist - Client Services

    Destination Knot

    Remote support specialist/trainer job

    Job Title: Travel Support Specialist - Client ServicesLocation: Remote About the RoleWe're hiring a Travel Support Specialist to assist with client communications, itinerary updates, and travel issue resolution. If you enjoy problem-solving and providing white-glove service, this is the perfect role for you.Responsibilities: Respond to client inquiries about existing or upcoming trips. Resolve travel issues (delays, cancellations, schedule changes) in real time. Communicate with airlines, hotels, and tour providers to make changes. Confirm itinerary details, send reminders, and provide travel tips. Document interactions and maintain client records in our CRM system. Requirements: Previous experience in a travel agency or customer support role. Strong attention to detail and excellent communication skills. Ability to work flexible hours, including evenings or weekends if needed. Tech-savvy and comfortable using booking platforms and CRMs. Why Work With Us? Remote work and flexible schedule. Growth path into full-time travel advisor or team lead roles. Travel discounts and ongoing professional development. $25,000 - $65,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
    $25k-65k yearly Auto-Apply 11d ago
  • Travel Services Support Specialist (Remote)

    Traveling With Tasha

    Remote support specialist/trainer job

    About the Role We are seeking reliable, detail-oriented individuals to assist clients with travel-related services in a fully remote support role. This opportunity offers flexibility and structured training for individuals interested in customer service and administrative support. Responsibilities Assist clients with travel inquiries and booking support Communicate professionally via phone, email, and online platforms Maintain accurate client records and follow procedures Complete training modules and stay up to date on travel guidelines Work independently while collaborating with a remote team Qualifications Strong communication and organization skills Comfortable working independently and remotely Reliable internet access and computer Customer service or administrative experience is a plus Must be 18+ and authorized to work as an independent contractor What We Offer Flexible scheduling Remote work from anywhere in the U.S. Training and mentorship Opportunity to build transferable skills Performance-based income structure To Apply Submit your application for review. Qualified applicants will be contacted with next steps.
    $30k-56k yearly est. 5d ago
  • Servicing Support Specialist

    Carrington Mortgage 4.5company rating

    Remote support specialist/trainer job

    Come join our amazing team and work remote from home! The Loan Servicing Support Specialist is responsible for processing incoming correspondence for ACH enrollment, handling requests related to missing or misapplied payments and fee waivers. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. What You'll Do: Completes a daily review of assigned tasks and ensures completion within the designated turnaround times and compliant with company's policy and procedures. Reviews all requests related to missing payments and/or misapplied payments prior to submitting to the cashiering team for appropriate reversal and reallocation of funds in question. Reviews all payment refund related requests prior to submitting to the cashiering team for reversal and disbursement of funds. Reviews all late fee waiver requests prior to submitting to the cashiering team for removal of the assessed fees. Processes ACH (Auto Pay) enrollment, activation, changes, and cancelation requests. Collaborates daily with multiple internal departments to resolve servicing issues pertaining to any type financial transactions on a loan. Knowledge of Microsoft Office Suite required Must be a team player with strong attention to detail and able to work independently. Knowledge of relevant industry-specific software packages preferred Analytical, Detail oriented Ability to interact with senior management Ability to make decisions that have significant impact on the department's credibility, operations, and services Ability to organize and prioritize own work schedule on short-term basis Strong math skills, balance and check results for accuracy Ability to compose letters Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints What you'll need: High school diploma or GED required. College education preferred but not required. Minimum of two (2) years related mortgage banking, and/or financial industry experience preferred. Our Company: Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: *************************** What We Offer: Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed. Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. Customized training programs to help you advance your career. Employee referral bonuses so you'll get paid to help Carrington and Vylla grow. Educational Reimbursement. Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org. Notice to all applicants: Carrington does not do interviews or make offers via text or chat. #LI-SY1
    $23k-29k yearly est. Auto-Apply 19d ago

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