Support Specialist/Trainer

Support Specialist/Trainer Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 2,130 Support Specialist/Trainer resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

See More Example Resumes

Five Key Resume Tips For Landing A Support Specialist/Trainer Job:

1.
Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
2.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Training Programs, be sure to list it as a skill.
3.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
4.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
5.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Support Specialist/Trainer Resume

1
Contact Information
Name
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Address
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
2
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Support Specialist/Trainer CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements
3
Skills

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
Make sure to only include your hard skills on your resume. In addition, include the most in-demand support specialist/trainer skills. Below we have listed the top skills for a support specialist/trainer : The more keywords your resume can “match,” the more likely it is that your resume will be selected for review by human eyes.
Top Skills for a Support Specialist/Trainer
Source:Zippia.com
Cpoe, 4%
See All Support Specialist/Trainer Skills
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
4
Experience
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Support Analyst

  • Executed Oracle and SQL plus reporting for management reporting.
  • Completed Kaspersky rollout and removal of MacAfee software.
  • Assist in the migration of TDM voice over to voice over IP (VOIP).
  • Provided customer support for the award-winning Statistical software (StatView) for Mac OS.
  • Created, maintained, and updated standard images for PCs.

Example # 2

Claims Analyst

  • Adhere to Medicaid, departmental and Federal regulatory standards in accordance to the set claim processing guidelines.
  • Used CPT and ICD-9 procedure codes to ensure claims accuracy.
  • Processed Medicare claims for the U.S. Government Proofed 1000 Medicare claims a day with 99.7% accuracy Followed strict compliance regulations
  • Worked with agents, attorneys, witnesses, repair shop and service providers to settle automobile accident claims.
  • Formed and distributed all litigation files to staff and outside legal counsel

Example # 3

Help Desk Analyst (Part-Time)

  • Promoted to IMAC lead technician to enhance and resolve issues related to the IMAC process.
  • Support of remote users using VPN and Secur ID's.
  • Work closely with Exchange team, on escalations, and outages.
  • Supported 300 users daily with InternetIntranet and PC Anywhere connectivity problems, remote access, and control terminal services client.
  • Used remote desktop connection applications to upgrade campus and branch systems to windows 7.

Example # 4

Support

  • Provide routine maintenance, troubleshoot, upgrade and deploy workstations in multi-platform environment.
  • Assist closing opportunities via Salesforce.com.
  • Provide OS installation support using either USB or CD-ROM media.
  • Respond to email messages for customers seeking help.
  • Compiled and generated tickets and information about all security issues into a common issue database.

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We compared 2,130 sample support specialist/trainer resumes with job offers and found that the average years of experience required for a support specialist/trainer job required by employers is 2.0 years.
How much work experience do employers want to see?
The average support specialist/trainer job listing asks for 2.0 years of work experience.
How much work experience does the average support specialist/trainer candidate have?
The average support specialist/trainer resume contains 5.0 years of work experience.
Write your work experience section in a way that embraces your support specialist/trainer skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from support specialist/trainer resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
5
Education
As a support specialist/trainer, you may be curious how your education stacks up against other applicants. As long as you have a bachelor's degree, you're in the majority. Our research showed that most Support Specialist/Trainers have a 4-year degree as the highest education level.
Overwhelmingly, those applying to support specialist/trainer positions majored in Business. Some of the other common majors that appear on support specialist/trainer resumes include Psychology, Nursing, and Management.
Majors
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As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Support Specialist/Trainer Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Support Specialist/Trainers. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Support Specialist/Trainers to learn more.

Average Employee Salary
$63,000
$36,000
Min 10%
$63,000
Median 50%
$108,000
Max 90%