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Support specialist/trainer skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
George Miller,
Chirag Parikh Ph.D.
Support specialist/trainer example skills
Below we've compiled a list of the most critical support specialist/trainer skills. We ranked the top skills for support specialist/trainers based on the percentage of resumes they appeared on. For example, 12.1% of support specialist/trainer resumes contained training programs as a skill. Continue reading to find out what skills a support specialist/trainer needs to be successful in the workplace.

15 support specialist/trainer skills for your resume and career

1. Training Programs

Here's how support specialist/trainers use training programs:
  • Implement rotational training programs and maintain personnel qualifications and training requirements within Fuels Management Database.
  • Deliver training to groups and individuals using established training programs and supported new applications.

2. Training Materials

Here's how support specialist/trainers use training materials:
  • Enhanced existing resources by creating and maintaining system policies and user documentation including user guides and training materials.
  • Coordinated the development and documentation of training materials, training data and training procedures.

3. PowerPoint

Here's how support specialist/trainers use powerpoint:
  • Created Instructor Guides combined with PowerPoint presentations, and blended learning instructional materials.
  • Provided study tools and PowerPoint presentations.

4. Training Sessions

Here's how support specialist/trainers use training sessions:
  • Conducted training sessions, developed coursework and user documentation, managed training calendar and staffing.
  • Scheduled training sessions, organized information technology and other equipment, and managed course enrollment.

5. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how support specialist/trainers use cpr:
  • Enhanced student's knowledge and skills on the proper mechanics of performing CPR.
  • Completed certified CPR, obtained secret security clearance and continuously updated annual and quarterly training.

6. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how support specialist/trainers use technical support:
  • Promoted to Senior Technical Trainer and later added Senior Technical Support Specialist
  • Conducted inbound technical support for Satellite Television Receivers.

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7. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how support specialist/trainers use windows:
  • Designed, developed and implemented Windows training program and supervised training staff in all operations.
  • Provided security access to new and existing users to application for internal support/ training Windows NT 4.0 and Windows 3.1 platforms.

8. Training Classes

A training class is a series of classes/lessons designed to impart skills and knowledge for a specific job or activity or to develop skills and knowledge or fitness to specific useful skills in oneself or others. There are a variety of benefits for the trainee, including improved self-esteem, motivation, and confidence, acquiring a new skill or qualification, updating skills, and keeping in touch with new developments in the field.

Here's how support specialist/trainers use training classes:
  • Conducted training classes for the purpose of educating both staff and enrolled individuals towards gainful employment in the local community.
  • Develop and maintain documentation for the TSC-East Intranet and the materials used in the Training Classes.

9. Customer Support

Here's how support specialist/trainers use customer support:
  • Trained customer support staff in voice and accent management to help provide customer service to North American clients.
  • Provided valuable support to the OSC s Customer Support Division (assisting with users in the field).

10. Go-Live Support

Here's how support specialist/trainers use go-live support:
  • Provide go-live support and 1-1 training to providers and nurses on EpicCare In-Patient modules, CPOE and ClinDoc.
  • Provided elbow-to-elbow go-live support to Consult and Admit providers on how to Transcribe Notes by using Dragon software.

11. SharePoint

Here's how support specialist/trainers use sharepoint:
  • Conducted the configuration, maintenance, and development and expansion of Microsoft SharePoint server 2010 & 2012 farm infrastructure.
  • Designed, executed, and maintained a SharePoint dashboard utilized by the Division West Commander.

12. Front Desk

Here's how support specialist/trainers use front desk:
  • Developed a written, electronic, and practical training program for front desk staff-Trained front desk staff in 13 centers.
  • Helped front desk staffs on how to print AVS (After Visit Summary) for patient at checkout point.

13. Training Events

Here's how support specialist/trainers use training events:
  • Provide logistics support of unit equipment CONUS and OCONUS using Property Book Unit Supply Enhanced (PBUSE) for training events.
  • Perform orientation training events (Town Halls) for the enterprise OJT program and the associated systems and process.

14. Training Courses

Here's how support specialist/trainers use training courses:
  • Coordinate communications about training courses sponsored by partner agencies and other course providers.
  • Developed factory certification training courses for the Digital Systems group.

15. EMR

Here's how support specialist/trainers use emr:
  • Provided EMR support/ Train Doctors, hospital administrators, Nurses and Physicians Coach Users on Microsoft Office Suite 2007/2010
  • Provided resolution services in the Command Center as tickets were called in during implementation of EMR.
top-skills

What skills help Support Specialist/Trainers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young support specialist/trainers need?

George MillerGeorge Miller LinkedIn profile

Associate Professor Computer Science, Tiffin University

Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.

What technical skills for a support specialist/trainer stand out to employers?

Chirag Parikh Ph.D.Chirag Parikh Ph.D. LinkedIn profile

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
Do you want to know more?
Read more about what experts have to say about support specialist/trainer

List of support specialist/trainer skills to add to your resume

Support specialist/trainer skills

The most important skills for a support specialist/trainer resume and required skills for a support specialist/trainer to have include:

  • Training Programs
  • Training Materials
  • PowerPoint
  • Training Sessions
  • CPR
  • Technical Support
  • Windows
  • Training Classes
  • Customer Support
  • Go-Live Support
  • SharePoint
  • Front Desk
  • Training Events
  • Training Courses
  • EMR
  • EHR
  • Blended Learning
  • Learning Management System
  • Cadence
  • Elbow Support
  • Troubleshoot
  • Training Documentation
  • Training Curriculum
  • Cerner
  • Led Training
  • CPOE
  • Lead Management
  • Technical Issues
  • WebEx
  • In-Basket
  • Tip Sheets
  • Various Training
  • Training Manuals
  • Anesthesia
  • Medication Reconciliation
  • One-On-One Training
  • Asap
  • Smart Tools
  • ELearning
  • Clindoc
  • SQL
  • Developmental Disabilities
  • Preference List
  • PC
  • Pre-op
  • Dragon
  • Medication Administration
  • Optime

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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