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Top 50 Support Specialist/Trainer Skills

Below we've compiled a list of the most important skills for a Support Specialist/Trainer. We ranked the top skills based on the percentage of Support Specialist/Trainer resumes they appeared on. For example, 13.1% of Support Specialist/Trainer resumes contained Training Programs as a skill. Let's find out what skills a Support Specialist/Trainer actually needs in order to be successful in the workplace.

These are the most important skills for a Support Specialist/Trainer:

1. Training Programs

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high Demand
Here's how Training Programs is used in Support Specialist/Trainer jobs:
  • Implement rotational training programs and maintain personnel qualifications and training requirements within Fuels Management Database.
  • Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
  • Deliver training to groups and individuals using established training programs and supported new applications.
  • Conducted quarterly unannounced inspections of units on their training programs.
  • Developed on-line training and customized documents for enhanced training programs.
  • Develop and conduct when required, technical orientation training programs for new hires and transferred employees in the Fluid Bed Department.
  • Participate in the development of new technical training programs to support the CHOICES program.
  • Analyze training needs to develop new training programs or modify and improve existing programs.
  • Worked with subject matter experts and audience representatives to design highly effective training programs.
  • Trained, developed, implements and coordinates various training programs and training interventions.
  • Customize current training programs and create new training strategies.
  • Created individual training programs for a variety of needs.
  • Created 15 new training programs for managers and employees.
  • Coordinate in-house and off-site training programs.
  • Coordinated and led training programs.
  • Utilize performance metric tools to assess effectiveness of training programs Work directly with individuals to develop improvement plans.
  • Managed day training program and provided employment support services for five day training programs serving hundred of clients.
  • Leveraged the use of technology and eLearning programs for integration into the development and delivery of training programs.
  • Provided ongoing training and production for Oracle Procurement (PO, iPro) Training Programs.
  • program and tripled its participation numbers while managing two other training programs within MCCS.

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2 Training Programs Jobs

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2. Training Classes

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high Demand
Here's how Training Classes is used in Support Specialist/Trainer jobs:
  • Conducted training classes for the purpose of educating both staff and enrolled individuals towards gainful employment in the local community.
  • Develop and maintain documentation for the TSC-East Intranet and the materials used in the Training Classes.
  • Lead on-site training classes for new as well as experienced software clients based on client requirements.
  • Tested the EPIC training environment to make sure it was conducive for actual training classes.
  • Conducted new and existing client training classes in preparation for their Go Live launch.
  • Facilitated two training classes per month while concurrently designing and revising content.
  • Created and taught Microsoft Office and Accounting training classes for hospital personnel.
  • Developed and implemented training classes for staff to build their knowledge/skills.
  • Build and maintain patients in MSTE for inpatient training classes.
  • Teach training classes, new hire and follow up training.
  • Conducted Training classes and guided individuals through the teller process.
  • Developed ILT training classes- improved methods and training practices.
  • Enrolled students for training classes using Access.
  • Performed week long training classes nation wide covering the company's proprietary hardware and software.
  • Completed over 100 training classes of 15 new or current employees.
  • Conducted training classes for all programs within The Ahrc Company.
  • Provide clients with employability and life skills training classes.
  • Co-Author Maximo Training classes and instruction manuals.
  • Maintain web site data for training classes.
  • Filled out detailed needs reports for each department Promoted to the training department,conducted training classes .

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1 Training Classes Jobs

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3. Technical Support

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high Demand
Here's how Technical Support is used in Support Specialist/Trainer jobs:
  • Promoted to Senior Technical Trainer and later added Senior Technical Support Specialist
  • Provided technical support functions to develop documentation and resolve software issues.
  • Conducted inbound technical support for Satellite Television Receivers.
  • Provided user technical support for applications and hardware.
  • Provided Technical Support for Hardware and Software Systems
  • Provided technical support for software clients; analyzed, diagnosed, and provided solutions and/or workarounds to software product problems/questions.
  • Provided client specific training in customer service and technical support for call centers with inbound and outbound client requests.
  • Provided technical support to customers, both internal and external, relating to computer applications and GPS devices.
  • Trained employees in the use and operation of new software packages and provided continuing technical support.
  • Provided in-depth technical support for, and to, Help Desk staff in software matters.
  • Installed hardware and software and provided technical support for customer computers for over 180 schools.
  • Provide quality telephonic support & problem resolution to clients for standard technical support calls.
  • Provided technical support and training to customers for UNIX based business system software.
  • Provide technical support by managing and resolving support tickets and identify training needs.
  • Worked closely with the technical support team, provided end-user desktop support.
  • Provided training and technical support to new and existing customers.
  • Provide technical support to ISOtrain LMS customers both via email and telephone.
  • Worked with vendor technical support to resolve issues in a timely manner.
  • Provided frontline technical support for EMC's B2B Channel Express application.
  • Provided all technical support for MiraiBio's Luminex customer base.

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1 Technical Support Jobs

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4. Providers

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high Demand
Here's how Providers is used in Support Specialist/Trainer jobs:
  • Trained clients on application designed submission, receipt, and processing of medical and pharmaceutical prior authorization requests for Medicaid providers.
  • Coordinate communications about training courses sponsored by partner agencies and other course providers.
  • Trained and provided technical assistance for program service providers.
  • Worked in the Day Surgery department, and provided Elbow support to Anesthesiologists, Surgeons, Providers, CRNA's.
  • Provide direct sales support to all providers and assist them in offering CareCredit using best practices and sales tactic.
  • Offer continued phone and desk side support to providers and staff to further increase effective product knowledge and usability.
  • Provide regular collateral contact and case consults with other providers and professionals involved with the youth and family.
  • Provide sales assistance and tactics to our providers looking to enhance their use of our product.
  • Court Liaison between school district, community service providers, and faith based organizations.
  • Explained how providers would use appropriate Order Sets to place and sign orders.
  • Assisted providers with office procedures, roomed patients, patient call backs2.
  • Assisted providers to complete visit notes and capture charges after visit.
  • Train providers and their office staff how to use the software.
  • Assisted providers with documenting patient information in compliance with ICD-9 guidelines.
  • Provided on-call telephonic and e-mail support to providers and nurses.
  • Provided classroom training on the EPIC for Nurses and Providers.
  • Provide immediate elbow support to all inpatient providers and users with various workflow applications, problem solve issues and communicate resolutions.
  • Created a lesson plan Trained providers on notes, note writer, phases of care.
  • Supported providers in the use of power Chart, message centre, e prescribe etc
  • traimed providers, clinicians, and support staff

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5. Customer Service

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high Demand
Here's how Customer Service is used in Support Specialist/Trainer jobs:
  • Provided incentives to increase productivity by offering employees awards for best customer service.
  • Provided efficient and effective customer service for course schedules and information requests.
  • Received multiple commendations for providing outstanding customer service.
  • Managed team of supervisors and customer service representatives.
  • Provided training and business etiquette and customer service.
  • Provide coaching and development to customer service representatives.
  • Learned basic customer service and inventory management.
  • Prepared reports and communicated with various levels of management in areas on Enrollment, Customer Service and Claims processing.
  • Provide a high level of customer service through direct interaction with internal & external clients by providing specialized support.
  • Selected to train new hired employees on customer service, product / stock knowledge, policies and procedures.
  • Trained customer support staff in voice and accent management to help provide customer service to North American clients.
  • Worked with other departments for internal training on new products and customer service skills.
  • Assisted in management of customer service issues, staff concerns and quality-assurance standards.
  • Assisted supervisors in coaching staff on weak areas of their customer service skills.
  • Provide technical support to users to ensure excellent customer service results.
  • Implement strong customer service techniques.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Created eLearning modules that either trained the user on the use of newly rolled-out products or provided soft-skills customer service training.
  • Conducted training and instruction in basic administration, customer service and other general office skills.
  • Supported and ensured the training and professional development of 60 customer service personnel.

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6. Cpoe

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high Demand
Here's how Cpoe is used in Support Specialist/Trainer jobs:
  • Developed CPOE training materials for hospital physicians.
  • Provided Elbow Support and one to one training to Surgeons and Physicians' in the use of ClinDoc and CPOE.
  • Provide go-live support and 1-1 training to providers and nurses on EpicCare In-Patient modules, CPOE and ClinDoc.
  • Provided go-live physician CPOE and inpatient RN ClinDoc support at numerous hospitals throughout the United States.
  • Provide CPOE (Certified Physician Order Entry) training to physicians, nurses and unit receptionists.
  • Trained Physicians on the use of Dragon dictation software, CPOE & charges.
  • Trained physicians CPOE and reviewing or adding medical problems in the problem list.
  • Presented Epic ClinDoc/CPOE classroom training in one-on-one, small and large class settings.
  • Go Love for Epic Inpatient Care Clinical Orders, and CPOE.
  • Supported the areas of: Epic Ambulatory CPOE, and Inpatient.
  • Assisted clinical end-users on CPOE, EMAR, and Notes.
  • Provided CPOE class room training for Physician and NP's.
  • Serve as primary resolution point for all issues regarding CPOE.
  • Provided CPOE support to nursing staff and physicians.
  • Computerized Physician Order Entry (CPOE).
  • Train & support physician staff with EMR Cerner PowerChart product, Computerized Provider Order Entry System (CPOE).
  • Provided one on one support for Physicians and nurses during go-live and supported with CPOE.
  • Provide CPOE Super-User training to nurses serving as staff trainers and support specialists.
  • Supported Cerner CPOE module in accordance with nurse workflow applications and processes.
  • Provide CPOE class room training for Physician and Nurses.Trained Physicians on FirstNet, PowerChart, Cerner Surginet, Cerner Surginet Anesthesia.

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7. Elbow Support

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high Demand
Here's how Elbow Support is used in Support Specialist/Trainer jobs:
  • Provided at-the-elbow support for physicians during go-live.
  • Render elbow-to-elbow support throughout Inpatient Go-Live.
  • Participated in beacon Go-live, providing elbow to elbow support to physicians and nurses on the floor in Epic clinical Care.
  • Travel to satellite locations to provide training and assistance to clinical and support staff, providing elbow to elbow support.
  • Provided elbow support to Surgeons and Nurses in navigating the snap-board in knowing which surgery essentials that is next.
  • Participated in Go-Live implementation, provided elbow support for Mammography, X-Ray, CT, and Ultrasound Technologists.
  • Provided elbow support for various physicians and nurses in several department on building their personal preference list.
  • Participated in multiple Ambulatory Go-lives and served as elbow support to various end users by answering questions.
  • Provided elbow support to Anesthesia nurses on entering all equipment used during surgeries into Epic modules.
  • Provided elbow support to lab technicians on how to read and interpret non-Invasive results.
  • Provided elbow support (Triage) for various physicians and nurses in ER departments.
  • Provided elbow to elbow support for surgeons, physicians and the nurses.
  • Provided training and at the elbow support in various departments.
  • Provided training on how to merge two guarantors account Provided elbow support during go-live project
  • Provided elbow support on how to perform addendum in the beaker workflow activity.
  • Provided elbow support to PACU nurses in navigating the PACU workflow.
  • Provided elbow support to physician during Epic Implementation Efficiently supported Clinicians on how to navigate their clinical workflow on the hyperspace.
  • Provided elbow support to physicians/nurses/technologist on the floor on orders, optime, clindoc, and Anesthesia.
  • Provided elbow support to the transcriptionist on how to navigate the transcription palette workflow.
  • Provided elbow support to M.As and physicians to understand their workflow.

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8. End User

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high Demand
Here's how End User is used in Support Specialist/Trainer jobs:
  • Created tip sheets and instructional material for end users communicating system changes and enhancements prior to implementation.
  • Reviewed and modified end user documentation periodically or as needed.
  • Provided documentation as required and follow-up with end user.
  • Deliver presentations, demonstrations, train-the-trainer, end user classes and special training courses for all levels of providers.
  • Provided and assist with classroom training as necessary, ensure that end users reach proficiency in CS-Link Application.
  • Develop training sessions, tools, guidelines and programs for delivery to End Users and internal staff.
  • Traveled off-site to perform training to challenged end users that were unable to grasp day-to-day systemic functionality.
  • Identified issues with build and enabled proficiency training that helped all end users become proficient after upgrade.
  • Served as a resource for EPIC end users to obtain additional information and/or answer EPIC questions.
  • Evaluated end user needs and customized training programs to accommodate for all levels of classes.
  • Participated in meetings daily to analyze project issues and needs reported by end users.
  • Fielded incoming help requests from end users via telephone and email in courteous manner.
  • Followed up with end users to access levels of understanding of training sessions.
  • Educated end users on how to check in patients who arrive for appointments.
  • Serve as liaison between end users, software engineers and technical support staff
  • Educated end users on how to schedule advanced visits and panels.
  • Inspect, diagnose and troubleshoot end user and system errors.
  • Provided troubleshooting support for end users.
  • Assisted end users to document intra-procedure using the sedation navigator.
  • End user support for Cerner Millennium include Pt.

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3 End User Jobs

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9. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Support Specialist/Trainer jobs:
  • Monitored and supported technologists to resolve scheduling issues with navigation and troubleshooting.
  • Perform testing and troubleshooting on all integrated applications.
  • Provided Command center support and troubleshooting
  • Follow up with teams that are running the program at their school sites and troubleshoot any problems they may encounter.
  • Configured and troubleshoot email issues through Outlook Express, network connectivity issues, as well as personal home page issues
  • Provide diagnostic/troubleshooting of computer problems relating to software packages, basic hardware issues, and security and password problems.
  • Worked closely with the builder team, to troubleshoot any issues the clinic was experiencing.
  • Solved customer problems by troubleshooting, web hosting and training customers on web applications.
  • Assist members of the IS Department in troubleshooting and resolving user desktop technical problems.
  • Assist Cast with their equipment challenges by utilizing troubleshooting steps and procedures.
  • Assisted at the Help Desk with the troubleshooting calls made from staff.
  • Diagnose and troubleshoot software issues by connecting remotely to clients system.
  • Assisted IT department with computer setup, troubleshooting and software installation.
  • Served as On Call Pager for after-hour troubleshooting calls.
  • Performed technical support troubleshooting at the Command center.
  • Performed troubleshooting when issues arose.
  • Assisted users from five-state region by providing ad-hoc query writing assistance, report analysis and troubleshooting guidance.
  • Provide post go-live support on issues such as troubleshooting workflow problems.
  • Assisted in testing and troubleshooting web site for quality purposes.
  • Responded to workflow specific questions, troubleshooting technical issues, and created helpdesk tickets.

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10. EMR

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high Demand
Here's how EMR is used in Support Specialist/Trainer jobs:
  • Support the management and documentation of the overall EMR configuration methodology, adhering to configuration standards.
  • Provided EMR support/ Train Doctors, hospital administrators, Nurses and Physicians Coach Users on Microsoft Office Suite 2007/2010
  • Provided resolution services in the Command Center as tickets were called in during implementation of EMR.
  • Attend training and continuing study sessions to learn the functionality of the core EMR modules.
  • Trained and assisted Medical & Dental Providers in using Practice Management and EMR Software.
  • Trained doctors and nurses around the country how to use the AllegianceMD EMR software.
  • Trained and supported front office and clinical staff on EMR procedures.
  • Assisted with and led Go-Live implementations for ECW EMR system.
  • Teach EHR/EMR software products and features to business customers.
  • Developed and maintained specialized EMR user training guides for each unique workgroup within the organization
  • Participated in the customization and roll out of GE Centricity Practice Management and EMR over six clinical sites.
  • Trouble-shoot workflow issues such as patient information not pushing from old data base to new EMR system.
  • Provided Supports working one on one with the Providers Troubleshoot EMR as appropriate.
  • Premier Health EPIC EMR - trainer for surgeons, physicians and nurse practitioners.
  • Preloaded EMR with clinical data, and templates reflecting future state processes.
  • Assisted with Integration of new EMR System, planned and executed many "Go Live" with implementation.

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11. Data Entry

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high Demand
Here's how Data Entry is used in Support Specialist/Trainer jobs:
  • Use SAP system to run reports, data entry, and maintain personnel files.
  • Support various departments by assisting with meetings, data entry and data analysis.
  • Performed data entry and system/administration support building spreadsheets, reports, and classes.
  • Supervised data entry of claims for Federal Black Lung cases, as well as controlled the operation/function of the mailroom.
  • Monitored new hires phone calls and data entry for quality purposes Created and implemented a new hire testing program.
  • Entered training information and records into the ISOtrain data entry system and keep training file records up-to-date.
  • Completed data entry to record all trainings and client projects.

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12. Front Desk

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high Demand
Here's how Front Desk is used in Support Specialist/Trainer jobs:
  • Developed a written, electronic, and practical training program for front desk staff-Trained front desk staff in 13 centers.
  • Helped front desk staffs on how to print AVS (After Visit Summary) for patient at checkout point.
  • Provided training for front desk staffs on Registration, Scheduling, Admitting, Discharging and Transferring patients.
  • Trained Providers on EHR clinical processes and new hires on front desk registration processes and work flows.
  • Trained front Desk staff to create and schedule appointments, check in/checkout process, Lab/Imaging Order Entry
  • Provided front desk management support as well as managing the reservation process using Microsoft Outlook Calendar.
  • Supported front desk staff at various sites at Mercy Medical Center in cardiology and gynecology.
  • Apply and Teach guest service standards to all daily Front Desk and Concierge Operations.
  • Assisted the front desk staff in telephone encounter and working through their in-basket messages
  • Trained front desk staffs on how to Document Patients' Chart for outpatients.
  • Post Go Live Competencies for Front Desk, MA/Nurse, and Physician.
  • Trained front desk staff on how to manage & configure Patient reports.
  • Trained front desk staff on how to check in and check-out patients.
  • Train front desk auxiliary at new office openings and existing offices.
  • Provide fill-in needs for front desk auxiliary and dental assistant support.
  • Monitor gym area and provide front desk support as needed.
  • Trained front desk staff on how to view provider schedules.
  • Provided training for front desk staffs on registering patient through the ED Manager & Trackboard.
  • Provided support also to MA's and front desk users with registration, scheduling and inputing patients information on Cerner.
  • Elbow support for Ob/Gyn Powerchart front desk Assist with optimizing workflows.

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13. Cerner

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high Demand
Here's how Cerner is used in Support Specialist/Trainer jobs:
  • Documented /escalated user build/design requests to Cerner build team.
  • Deliver conversion support training for Cerner Corporation.
  • Conduct navigation through the Cerner Works applications
  • Trained physicians in a classroom setting on Cerner CPOE using Principles of Adult Learning concepts.
  • Provided Cerner CPOE learning support to physicians.
  • Resolved user password, Pathology label printer and Cerner remote connectivity issues for Ipad.
  • Provide onsite IT support for numerous solutions within the Cerner's product offerings.

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14. Preference List

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high Demand
Here's how Preference List is used in Support Specialist/Trainer jobs:
  • Create preference list and favorites for physicians; ensuring orders are entered in the right navigator and right order sets.
  • Assisted the physicians with building their preference list and created templates.
  • Supported end-users with creating SmartPhrases, preference lists, etc.
  • Educated clinicians on how to build their preference list.
  • Assist physicians to build their preference lists.
  • Trained Physician on setting-up their Preference List.
  • Helped the Physicians with Preference List, Smart Lists, Building letter templates, efficient workflow.
  • Provided support to Physician in personalizing & creating Preference lists, Smartphrase & Marcos.
  • Build Smartphrases, Smartlists, Smartblock Macros, Preference Lists c. Set up Ordersets and Smartsets 5.

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15. Classroom Setting

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average Demand
Here's how Classroom Setting is used in Support Specialist/Trainer jobs:
  • Hired as a full-time one on one support staff for children with special needs in a classroom setting.
  • Traveled to locations regionally to provide training to groups of individuals in a classroom setting when needed.
  • Job Description: 1 on 1 student aide for children with developmental/behavioral disorders in public classroom settings.
  • Trained and mentored new hires in classroom setting and one-on-one.

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16. Learning Management System

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average Demand
Here's how Learning Management System is used in Support Specialist/Trainer jobs:
  • Assist with executing the UAT scripts for SuccessFactor learning management system (LMS) to achieve project milestones.
  • Maintained new hire profiles and learning history in company Learning Management System (LMS).
  • Handle logistics of training programs, including tracking attendance via internal learning management system.
  • Maintain and update the Learning Management System and the training rooms.
  • Maintained Learning Management System (LMS) Ran queries to report on different aspects of training information.
  • Served as Learning Management System (LMS) administrator and technical support.Managed logistics for training.

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17. Cadence

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average Demand
Here's how Cadence is used in Support Specialist/Trainer jobs:
  • Trained over 500 superusers, end users, and managers in scheduling and registration using Epic Cadence/Prelude modules.
  • Participated in daily Command Center, Ambulatory, and Cadence/Prelude conference calls on behalf of the stakeholder.
  • Trained thoroughly on EPIC system applications for ambulatory (outpatient) and Cadence system implementation purposes.
  • Trained front desk on how to schedule/cadence appointments and follow up.
  • Helped users in customization in the cadence module.
  • Supported Cadence and ADT/Prelude module support.
  • Supported Front Desk (Cadence).
  • Provided support for Ambulatory and Cadence.
  • Supported Ambulatory Clinical and Cadence modules Provided classroom education and At the Elbow support and customization help to the end users

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18. Smart Phrases

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Here's how Smart Phrases is used in Support Specialist/Trainer jobs:
  • Provided detailed support to physician with orders, Smart Phrases, Smart lists, Macro Managers.
  • Trained the End Users with their Preference List and building their Smart Phrases.
  • Helped providers build their own Smart Phrases to document office visits.3.
  • Build and test SmartText, Smart list and Smart Phrases on the fly.
  • Assisted physicians with workflow, using Notewriter, Snapshot, Smart sets; creating Macros and Smart phrases and erroneous encounters.

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19. Powerpoint

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average Demand
Here's how Powerpoint is used in Support Specialist/Trainer jobs:
  • Created Instructor Guides combined with PowerPoint presentations, and blended learning instructional materials.
  • Provided study tools and PowerPoint presentations.
  • Manage office administration, proficient in Microsoft Word, Excel, PowerPoint, and other computer applications.
  • Created and organized instructional workshops to train faculty in use of Blackboard, PowerPoint and Excel.
  • Trained Attorneys and Staff on Microsoft Word, Excel, PowerPoint, Outlook, Hummingbird DM.
  • Prepared Excel and PowerPoint presentations and spreadsheets.

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20. Independent Living

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Here's how Independent Living is used in Support Specialist/Trainer jobs:
  • Assisted consumers in developing daily independent living skills while providing them with community support.
  • Help developmental disabled people establish independent living habits.
  • Train disabled adults in independent living skills.

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21. Dragon

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Here's how Dragon is used in Support Specialist/Trainer jobs:
  • Provided elbow support to Physicians for Dynamic Documentation /Dragon.
  • Trained and assisted physician on how to install, navigate through and use Dragon Dictate to place orders.
  • Showed physicians on how to use dragon support when taking notes to make job easier.
  • Tasked with being the main ATE support for Dragon auto dictation software.
  • Educated the surgeons on the use of dragon for their notes.
  • Trained Physicians on how to train new words for speech recognition Trained Physicians on how to add new dragon command.
  • Train the Physicians on Standard of documentation/Manage Favorites (PDoc, Discharge & Using Dragon during documentation).
  • Trained on use of Dragon Medical Dictation System PEDS, NICU, OB/GYN, MED SURG

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22. Clindoc

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Here's how Clindoc is used in Support Specialist/Trainer jobs:
  • Focused on flowcharts, documentation and work orders, Concentration in Cupid, Op-time, and ClinDoc.
  • Experienced in EpicCare Inpatient; ClinDoc; Orders; Emergency Dept.
  • Trained and supported nursing ClinDoc processes Trained and supported Physician Orders and reconciliation processes.
  • Assisted the Nurses with ClinDoc, MAR and creating Smartphase and their Preference list.
  • Participated in new hire training in the Clindoc and orders epic module.

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23. Internet

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average Demand
Here's how Internet is used in Support Specialist/Trainer jobs:
  • Provide University functionality input to Internet Registration design and development team.
  • Managed mail administration on EXCHANGE/domino server via internet.
  • Train users on external applications such as Microsoft Office 2010/2013, Windows Operating System, and Internet Explorer.
  • Assisted with troubleshooting of third party software and common PC and internet connectivity issues.
  • Deliver training in classroom setting and via the Internet using remote application tools.
  • Determined training objectives based on core Internet troubleshooting components provided by the corporate headquarters.
  • Managed project for new Siemens phone and voicemail system, Internet and point to point T-1 lines.
  • Set up Internet Conferences in Placeware, Vcampus and Convene software.

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24. Training Manuals

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average Demand
Here's how Training Manuals is used in Support Specialist/Trainer jobs:
  • Organized, documented and successfully developed, wrote, revised, updated user's training manuals and help documentation.
  • Developed student training manuals, instructor guides, student workbooks and presentation slides for all the training programs.
  • Research and draft job related training manuals and materials for use by bank personnel.
  • Develop and organize training manuals, multimedia visual aids, and other educational materials.
  • Modified and created course materials and training manuals to meet specific training needs.
  • Tested software in development, wrote procedural and training manuals.
  • Evaluated and recommended company's PC training manuals.
  • Created and maintained department training manuals.
  • Designed and updated training manuals, scored pre- and post-test assessments.

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25. Powerchart

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average Demand
Here's how Powerchart is used in Support Specialist/Trainer jobs:
  • Trained Physicians on PowerChart, PathNet, Surginet, and Anesthesia.
  • Provide assistance to physicians for Powercharts/Powerplans.

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26. Clinical Staff

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Here's how Clinical Staff is used in Support Specialist/Trainer jobs:
  • Worked one-on-one to provide individual support for clinical staff that was struggling with the new implementation.
  • Provided support to physicians and other clinical staffs on using the 2014 Ambulatory module.
  • Interacted with physicians and clinical staff to resolve chart issues.
  • Educated clinical staff not only on effective workflows, keyboard shortcuts but also Meaningful Use Standards for proper HEDIS tracking.
  • Supported Epic Prelude processes for Clinical staff Facilitated and supported class room training and support
  • Trained clinical staff (CHCs/FQHCs) on medical software system.

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27. Go-Live

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Here's how Go-Live is used in Support Specialist/Trainer jobs:
  • Supported physicians with one-on-one optimization, i.e., customizing templates for efficiency before go-live.
  • Performed Technical Dress Rehearsal (TDR) prior to Go-Live on order sets, ADT, Reports and print queue.
  • Work side by side with end users during Go-Live to insure correct operation and provided support for follow up questions.
  • Supported project team with implementation of customer education plans during Go-Live with McKesson Horizon Surgical Management (HSM).
  • Provided elbow-to-elbow go-live support to Consult and Admit providers on how to Transcribe Notes by using Dragon software.
  • Supported Go-Live for Providence Medical Group in (Oregon, Spokane, Montana, and Everett).
  • Assisted in resolving support issues during go-live and communicated with staff to ensure a swift resolution.
  • Supported 25 Mammography, X-Ray, CT, and Ultrasound Technologists in preparation for Go-Live.
  • Documented end user's chief complaint in (Ticketing Application) during the Go-live.
  • Posted go-live support for customer service, warehouse, inventory and shipping personnel.
  • Provide classroom training for over 150 Super Users in preparation for go-live.
  • Provided support to the end-users during go-live phase of implementation.
  • SAP Trainer, Go-Live & Onsite Support in international company headquarters and remote implementation locations: Eastern Province, Saudi Arabia
  • Provided analytical and development Go-Live support for Epic's Radiant application as it related to the radiology clinic.
  • Supported Epic Ambulatory 2014, go-live, in Internal Medicine, Pediatrics, and OB & other depts.
  • Provide go-live 1-1 support and classroom training to providers and nurses on the Eclipsys SCM In-Patient module.
  • Performed ad hoc Nursing training during the go-live.
  • Provide on-site support pre and post go-live.
  • Supported Eclipsys SCM go-live Activation.
  • Participated in the implementation and "Go-Live" project at Parkland Hospital and Children's Hospital of Dallas.

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28. Optime

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Here's how Optime is used in Support Specialist/Trainer jobs:
  • Provided Classroom and one on one training to the Physicians and Nurses with EpicCare Inpatient, CPOE, OpTime and ClinDoc.
  • Created and conducted training presentations including Tip & Tricks for the ASAP & Optime modules.
  • Provided both Pre and Post "Go Live" Support and served as a training resource to ED and OpTime department.

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29. Lesson Plans

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Here's how Lesson Plans is used in Support Specialist/Trainer jobs:
  • Reviewed assigned curriculum and lesson plans and recommendations changes to the Instructional Designer.
  • Worked closely with the Instructional Designer to insure lesson plans and exercise books were developed, updated and correct for training.
  • Assisted in the revision of lesson plans, competencies and classroom exercise booklets to reflect the 2015 version of Epic.
  • Established and maintained intelligence lesson plans and syllabus training for 65 F-16CM pilots to ensure authentic threat replication.
  • Reviewed curriculum and lesson plans to ensure articulacy with any changes to the materials.
  • Created customization lesson plans for personalizing Epic, Tips Sheets, and Orders.
  • Tailored and updated lesson plans and presentations to the needs of each class.
  • Coordinate vehicle lesson plans with vehicle control officer.
  • Test and edit lesson plans.
  • Reviewed and edited training curriculum including lesson plans, practical exercised with real scenarios/workflows.
  • Develop Lesson Plans, Power Point Presentations, DBIGs, OJT, and Task Analysis for RP Techs Site Specific Training.
  • Edit lesson plans, end user workbooks, quick start guides, visual aids (i.e.
  • Assisted MR/DD clients in daily activities Facilitated self-empowering groups Constructed and implemented lesson plans for groups

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30. EHR

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low Demand
Here's how EHR is used in Support Specialist/Trainer jobs:
  • Assigned the role as the designated Trainer for the Image Control Systems piece of our software during EHR conversion for scanning.
  • Provide implementation change and management support of the iKnowMedG2 EHR and Lynx Mobile systems into physician practices.
  • Rolled out and implemented Epic EHR system while assisting, training and offering on-site support to end-users.
  • Assisted team in user acceptance testing for upgrades to the EHR system.
  • Provided EHR training for new hires in individual or small group settings.
  • Develop topics for on-going EHR training based on chart review, input from management and users.
  • Key Results: Participated in the successful launch of EHR in multiple national locations.
  • Planned, scheduled and conducted on-going EHR training Test new functionality in non-production environments.
  • Supported end users with Allsripts EHR.

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31. PCS

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low Demand
Here's how PCS is used in Support Specialist/Trainer jobs:
  • Worked with USAID employees in the acquisition of equipment, including 60 PCs and 30 laptops.
  • Developed a creative learning tool to review the new PCS upgrade features to the nursing staff.

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32. SQL

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low Demand
Here's how SQL is used in Support Specialist/Trainer jobs:
  • Implemented software on MS SQL 2k on 2k/2003 client servers, ran select statements, trained new clients.
  • Worked with Microsoft SQL Server 2008 and Windows 7 operating system for private contract on as-needed basis.
  • Developed and conducted end-user training for SQL and QMF at both the introductory and advanced levels.
  • Experienced with reporting tools, creating simple SQL queries, and modifying Crystal Reports.
  • Provided technical phone support to Source 500 HR/PR customers using Access and SQL databases.
  • Create and maintain query's using SQL to extract and realign database prospects.
  • Utilized SQL to correct data problems and evaluate data integrity.
  • Use SQL Server to research client database for issues.
  • Create an excel spreadsheet to gather data from Oracle databases to populate the worksheet using Excel VBA and Oracle's SQL.
  • Instructed the new eLearning administrator in basic SQL administration saving the company several thousand dollars in outside training.
  • Gained expertise on MSSQL and reporting tools such as SQL server management studio and IBM cognos query studio.
  • Worked with different types of databases including Adaptive Server Anywhere, Sybase, and Microsoft SQL Server.
  • Export SQL data into Excel spreadsheets for charts and reporting.

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33. Anesthesia

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low Demand
Here's how Anesthesia is used in Support Specialist/Trainer jobs:
  • Assisted anesthesiologists with associating anesthesia documentation with a particular procedure.
  • Trained Anesthesiologist workflow like Anesthesia start, Data Collection, Pre-Induction Evaluation, Emergence, Extubation and document attestations.
  • Helped surgeons and Anesthesia nurses prepare during Pre-op and Intra-Op workflow.

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34. Sharepoint

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low Demand
Here's how Sharepoint is used in Support Specialist/Trainer jobs:
  • Conducted the configuration, maintenance, and development and expansion of Microsoft SharePoint server 2010 & 2012 farm infrastructure.
  • Designed, executed, and maintained a SharePoint dashboard utilized by the Division West Commander.
  • Manage the ongoing development of the Training Division section of CSO's SharePoint site.
  • Maintained the program SharePoint site and created and distributed program wide communications.
  • Created MS SharePoint team sites that are seen and used company-wide.
  • Aided in the restructuring of all command SharePoint sites.
  • Provide SharePoint 2010 site design and permissions administration.
  • Experienced in using Adobe Captivate, Cisco WebEx, Citrix, GoToAssist, GoToMeeting, LiveMeeting, SalesForce, and SharePoint.
  • Delivered formal training and deskside support while creating and maintaining SharePoint intranet site containing user documentation and tips and tricks sheets.

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35. Tip Sheets

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low Demand
Here's how Tip Sheets is used in Support Specialist/Trainer jobs:
  • Followed curriculum developed by Principal Trainers and created tip sheets.
  • Document creation for system including quick reference guides, training materials, job aids, and tip sheets.

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36. In-Basket

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low Demand
Here's how In-Basket is used in Support Specialist/Trainer jobs:
  • Educated and assisted the physicians on how to document encounters, manage their In-basket, orders, and preference list.
  • Provided one-on-one training to providers that needed more clarification on how to use In-basket, Order Entry and Smart-sets.
  • Assisted the providers navigate through their patient summary, chart review and their In-basket.
  • Trained end user on how to navigate and act upon their in-basket messages.
  • Worked with Chart Review, Result Review, In-Basket and flow sheet.
  • Assisted physicians in recognizing orders and notes requiring cosign via in-basket.

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37. Developmental Disabilities

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low Demand
Here's how Developmental Disabilities is used in Support Specialist/Trainer jobs:
  • Provided support to families who cared for individuals/youths with developmental disabilities and various mental health issues.
  • Assist individuals with developmental disabilities in daily living.
  • Received the Works of Heart Award for outstanding service to individuals with developmental disabilities in 2010 from the Oregon Rehabilitation Association.
  • Performed case management and job coaching duties for a case load of 7 or more individuals with developmental disabilities.
  • Direct supports working with adults that have developmental disabilities at Day Program and Group Homes.
  • Assisted adults with developmental disabilities to live safely in their home.
  • Organized a classroom composed of 25 people with developmental disabilities.

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38. Asap

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low Demand
Here's how Asap is used in Support Specialist/Trainer jobs:
  • Functioned as the Lead ASAP Trainer.

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39. Office Staff

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low Demand
Here's how Office Staff is used in Support Specialist/Trainer jobs:
  • Support legislative consultants and new office staff with MS Office training as needed (classroom and phone).
  • Train doctors, clinical, and office staff on the use of software for electronic medical records.
  • Served as a support contact to medical and office staff on PM and ICS applications.
  • Modify training to target varied audiences including legal secretaries, paralegals, office staff and attorneys for offices in assigned region.

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40. Floor Support

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low Demand
Here's how Floor Support is used in Support Specialist/Trainer jobs:
  • Worked as an End User for one year and as floor support for one year.LPN / Staff Nurse1.
  • Served as a classroom trainer for new hires and floor support manager.
  • Strengthened floor support that decreased rejection rates and improved order quality.
  • Provide floor support for upgrades and applications provided in training.

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41. Staff Members

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Here's how Staff Members is used in Support Specialist/Trainer jobs:
  • Conduct or arrange for ongoing technical training and personal development classes for staff members.
  • Answer email questions from staff members on software application or system usage.
  • Maintain cooperative, professional relationship with staff members and clients.
  • Provided on the job training for all staff members.
  • Key Accomplishments * Coached teachers on how to proficiently deescalate crisis situations with students and staff members.
  • Assist staff members, reviewed property contracts for termination, closed site.

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42. One-On-One Training

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Here's how One-On-One Training is used in Support Specialist/Trainer jobs:
  • Provided one-on-one training session for clinicians.
  • Supported Windows, Microsoft Office 95, Microsoft Office 97, and provided one-on-one training.
  • Provided one-on-one training to physicians and new employees.

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43. Medication Reconciliation

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low Demand
Here's how Medication Reconciliation is used in Support Specialist/Trainer jobs:
  • Worked elbow to elbow with obstetricians and gynecologists with orders and medication reconciliation.
  • Supported physicians with completing orders, medication reconciliation as well as ADT processes.
  • Provided "Just in Time" training and support for physicians in Eclipsys CPOE and Medication Reconciliation.

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44. CPR

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low Demand
Here's how CPR is used in Support Specialist/Trainer jobs:
  • Trained new and existing staff on protocol/procedure of ARK -CPR/FIRST AID Certified to teach staff and renew their certifications
  • Enhanced student's knowledge and skills on the proper mechanics of performing CPR.
  • Maintained CPR and AED certification Maintained inventory and completed appropriate paperwork.
  • Conducted employee training sessions including CPR/First Aid, Mandt, HIPAA and safety.

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45. Training Documentation

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low Demand
Here's how Training Documentation is used in Support Specialist/Trainer jobs:
  • Maintain, update, and develop training documentation to keep analysts informed of application updates and new application developments.
  • Assisted with reviewing and preparing training documentation.
  • Provided end-user training documentation and support.
  • Created and maintained training documentation.
  • Team Lead and Trainer for auctions; Responsible for training documentation, and third-party communications; Scheduled and conducted training sessions.
  • Build training documentation as needed.
  • Perform quality reviews of training documentation to ensure compliance with Otsuka processes for good documentation practices (GDP).

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46. Training Records

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low Demand
Here's how Training Records is used in Support Specialist/Trainer jobs:
  • Maintained confidential training records and assisted with audit preparations.
  • Maintained all training records and other training systems.
  • Create and manage all training records
  • Maintained customer-related database of training records to meet National Center for Construction Education andResearch accredited program.
  • Inspect and document all training records and coordinate with respective sections to correct discrepancies in a timely manner.

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47. ADT

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low Demand
Here's how ADT is used in Support Specialist/Trainer jobs:
  • Worked at the elbow with nursing supervisors with ADT and bed planning.
  • Supported InPatient ADT/Prelude module Provided Soft Go Live and At the Elbow support and customization help to the end users
  • Assisted nurses to document LDAs, complete ADT, complete care plans and chart meds in the MAR.

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48. Firstnet

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low Demand

49. Training Events

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low Demand
Here's how Training Events is used in Support Specialist/Trainer jobs:
  • Provide logistics support of unit equipment CONUS and OCONUS using Property Book Unit Supply Enhanced (PBUSE) for training events.
  • Perform orientation training events (Town Halls) for the enterprise OJT program and the associated systems and process.
  • Experienced in prioritizing, delegating, and managing training events from inception to completion.
  • Coordinated and supervised training events, special events, and corporate conferences.
  • Create statistical monthly reports for all the training events on the site.
  • Track quarterly forecast and budget for training events for 1500 employees.
  • Organized training events as per higher management and implemented them.
  • Ensured all initial and recurring training events are performed.
  • Create PowerPoint presentations for use with training events.
  • Coordinate logistics and planning of training events.
  • Maintain and track all training events.

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50. Allscripts

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low Demand
Here's how Allscripts is used in Support Specialist/Trainer jobs:
  • Provided at the elbow support during Go-Live.ALLSCRIPTS
  • Created electronic versions of all paper-based forms within Allscripts software which in turn increased efficiency and reduced cost.
  • Trained physicians, nurses and front office staff on how to use Allscripts V11.
  • Created Allscripts Job Aids for end users.

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Support Specialist/Trainer Jobs

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20 Most Common Skills For A Support Specialist/Trainer

Training Programs

18.5%

Training Classes

10.9%

Technical Support

8.5%

Providers

7.1%

Customer Service

7.0%

Cpoe

5.1%

Elbow Support

4.7%

End User

4.2%

Troubleshoot

3.8%

EMR

3.7%

Data Entry

3.7%

Front Desk

3.6%

Cerner

2.7%

Preference List

2.7%

Classroom Setting

2.7%

Learning Management System

2.6%

Cadence

2.3%

Smart Phrases

2.1%

Powerpoint

2.0%

Independent Living

2.0%
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Typical Skill-Sets Required For A Support Specialist/Trainer

Rank Skill
1 Training Programs 13.1%
2 Training Classes 7.7%
3 Technical Support 6.0%
4 Providers 5.0%
5 Customer Service 5.0%
6 Cpoe 3.6%
7 Elbow Support 3.4%
8 End User 3.0%
9 Troubleshoot 2.7%
10 EMR 2.6%
11 Data Entry 2.6%
12 Front Desk 2.5%
13 Cerner 1.9%
14 Preference List 1.9%
15 Classroom Setting 1.9%
16 Learning Management System 1.9%
17 Cadence 1.6%
18 Smart Phrases 1.5%
19 Powerpoint 1.4%
20 Independent Living 1.4%
21 Dragon 1.4%
22 Clindoc 1.3%
23 Internet 1.3%
24 Training Manuals 1.3%
25 Powerchart 1.3%
26 Clinical Staff 1.3%
27 Go-Live 1.2%
28 Optime 1.2%
29 Lesson Plans 1.2%
30 EHR 1.1%
31 PCS 1.1%
32 SQL 1.1%
33 Anesthesia 1.0%
34 Sharepoint 1.0%
35 Tip Sheets 0.9%
36 In-Basket 0.9%
37 Developmental Disabilities 0.9%
38 Asap 0.8%
39 Office Staff 0.8%
40 Floor Support 0.8%
41 Staff Members 0.8%
42 One-On-One Training 0.8%
43 Medication Reconciliation 0.8%
44 CPR 0.7%
45 Training Documentation 0.7%
46 Training Records 0.7%
47 ADT 0.7%
48 Firstnet 0.7%
49 Training Events 0.7%
50 Allscripts 0.7%
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32,513 Support Specialist/Trainer Jobs

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