Support Specialist Jobs in Trenton, MI

Our Client is seeking a Automotive Technical Specialist, Interiors & Switches, for a W2-only, extendable 9-month Contract position in Southfield, MI. No 3rd Party candidates or inquiries please. This position pays $54-64/hr. W2. Responsibilities: Design and develop electromechanical HMI commodities for interior system. Integrate and package world-class displays, haptic switches and sensors in the interior cabin environment. Be directly responsible for end-to-end success of the product from concept though production. Define product requirements and specifications and develop test plans to ensure product robustness. Design and manufacture prototypes and fixtures to perform measurements, experiments, and user studies for various types of switches and electronics. Release designs to suppliers and kick off tooling, checking fixtures, assembly fixtures, end of line testers to meet project milestones. Coordinate with design studio and engineering teams across various domains like mechanical, electrical, controls, integration, diagnostics, cybersecurity, user experience, durability, craftsmanship and ergonomics. Manage suppliers, work with engineering services and contract manufacturers to develop designs that achieve high-quality customer satisfaction that aligns with Client's design DNA. Support mass production ramp-up and participate in resolving field issues. Required Skills: 8+ years of experience in design and development of electromechanical products with mechanical and electrical interfaces having high quality cosmetic requirements for a premium in-cabin user experience. Experience in defining haptics, conducting focus group assessments and dictating tactile user experience conversations with cross-functional teams in an automotive environment. Experience in integrating mechanical, electrical, and software aspects of product into vehicle architecture with good understanding of first principles of engineering in the areas of mechanics, electronics, and material selection. Working knowledge of sensor selection and integration, connector selection, wiring harness and control systems. Experience in defining performance requirements such as resolution, accuracy, noise, durability, etc. and preparing validation plans. Understanding of LIN and CAN protocols and ability to define high level system architecture for implementing user interaction models into signal deliverables. Experience in 3D CAD modeling, GD&T and engineering drawing releases using PLM systems Working knowledge of SMT and PCB fabrication in mass production environment. Technical expertise in manufacturing technologies like injection molding, stamping, casting, extrusion etc. Education B.S. minimum in mechanical or electrical engineering. Masters preferred. Pay for this position is based on market location and may vary depending on job-related knowledge, skills, and experience. As a contractor you may also be eligible for health benefits such as health, dental, and vision as well as access to a 401K plan. Applicants should apply via The Mice Groups Inc. website (******************* or through this careers site posting. We are an equal opportunity employer and value diversity at The Mice Groups Inc. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. The Mice Groups Inc. values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates. Privacy Policy One of the basic principles The Mice Groups follows in designing and operating this website is that we ask for only the information we need to provide the service you've requested. The Mice Groups does not currently collect personal identifying information via its website except (i) to the extent that you provide this information in an online job application and (ii) to the extent that your web browser provides personal identifying information. The Mice Groups will use your personally identifying information solely for the purpose for which you submitted the information. The Mice Groups may, however, aggregate certain elements of your personal identifying information with the information of other users of our website to analyze the usefulness and popularity of various web pages on its website. The Mice Groups reserves the right to change this policy at any time by posting a new privacy policy at this location. Questions regarding this statement should be directed to *******************

Baker's Gas, a leading player in the eCommerce sector for welding supplies and accessories, places immense value on its customer support team. As a team member, you will play a pivotal role in supporting our customers before, during, and after their purchases. Your contribution will be crucial to our business and the satisfaction of our customers. Experience Needed This is a full-time on-site role as a Customer Support Specialist in Toledo, OH. As a Customer Support Specialist, you will be responsible for providing excellent customer support and ensuring customer satisfaction. Your key tasks will include assisting customers with product inquiries, providing technical support, and promptly resolving customer issues. • Timely and accurate reply to customer inquiries via email, chat, and over the phone • Creatively handle customer challenges and come up with reasonable solutions • Communicate with office staff regarding orders, products, and other updates • Assist in quotes and follow-up communication for customer orders • Anticipate problems, catch errors, and take time to communicate with the team • Assist the eCommerce team with various projects About You Self-starter with the ability to multitask Strong Prioritizing skills and time management Excellent communication skills Ability to work well in a team Technical or online support experience is a plus Opportunity for advancement! Benefits included (Health Insurance, 401K, Paid Time Off)

Key Responsibilities Act as a customer advocate within the organization, ensuring high satisfaction levels. Respond to phone, email, and fax inquiries within a set timeframe. Process and manage sales orders accurately, adhering to established procedures. Follow customer service best practices to enhance efficiency and satisfaction. Monitor and ensure timely order entry, shipment processing, and invoicing. Build and maintain strong relationships with customers, sales representatives, and internal teams. Analyze customer inventory reports to manage stock levels and optimize order fulfillment. Oversee custom stock programs, blanket purchase orders, and consignment inventory to prevent stock shortages or excess. Collaborate with sales teams to enhance freight consolidation efforts and cost-saving strategies. Handle return requests and process necessary adjustments efficiently. Manage shipping documentation, including bills of lading, to meet processing deadlines. Provide support to fellow team members in their absence, covering various administrative and customer service duties. Participate in continuous improvement initiatives, training programs, and performance evaluations to enhance service quality. Contribute to process improvement discussions, training sessions, and team development activities. Document and escalate customer concerns regarding products or services to management. Develop a thorough understanding of company products and account-specific details. Engage in operational efficiency meetings and contribute to process optimization discussions. Travel as needed for on-site customer engagement and account management support. Qualifications & Skills Minimum of two years of customer service experience, preferably in a related industry. Strong ethical standards and professionalism in daily interactions. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Publisher). Excellent organizational and multitasking skills with the ability to manage multiple projects. Ability to work independently, take initiative, and execute tasks effectively. Strong written and verbal communication skills for diverse audiences. Ability to interpret and follow written and verbal instructions, including process guidelines. Competency in basic mathematical functions, including arithmetic and unit conversions.

Our amazing client is looking for a Request Support Analyst (Sailpoint) for exciting long term project with a great team. This team is working Hybrid in Troy, Michigan twice a week. This is a career building opportunity with a team we know well. Will be able to answer questions. Engagement Description: Experience working on medium to large projects Experience working in medium to larger corporations Light experience with Active Directory Day to day incident ticket resolution Troubleshooting technical issues reported by clients Perform multiple technology support activities and resolving client problems sue to system issues, Ensure appropriate tools, techniques and standards are being utilized to meet client needs. SailPoint Access Provisioning Excel Required Ticketing system, light Active Directory administration/provisioning Active Directory experience Mainframe experience Proficient in Excel and Word Advanced communication skills OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws. *************************************************

Fully onsite in Warren, MI Job Description: Executive Resolution - Executive Liaison Will conduct SSVs after the new year Required: • Excellent customer service skills with an emphasis on soft skills, customer-focused proactive resolution, and de-escalation tactics. • Advanced problem-solving, resolution, and decision-making skills, including the ability to quickly understand and analyze new information and situations. • Excellent written and verbal business communication skills. • Passionate about helping people. Projects an attitude caring and professionalism. • Adept at demonstrating empathy in customer interactions and tenacity in resolving customer requests • Strong organizational skills and the ability to multitask in a fast-paced environment. • Self-starter who excels at working independently within a diverse team environment. • Passionate and enthusiastic about General Motors' vehicles and products, including knowledge / awareness about the automotive industry and market trends. • Internet savvy with social media awareness. • Working knowledge of multiple computer platforms, browsers and operating systems required. Preferred: • College degree (B.A./B.S.). Educational requirement may be substituted with equivalent industry-related business experience. • Experience providing customer service via multiple contact channels (phone, live chat, face-to-face, written correspondence, etc.). • Experience in customer service, retail and/or sales preferred. • Willingness to work weekends and flexible hours.

Job Title: Operations Specialist, Academic Technologies Onsite Requirements: Proficient in HTML5, XML, JavaScript, and with CSS Tier 1 users management experience Proficient with MS Office, especially excel Job Description: Knowledge and Skills Required: Exceptional customer service skills with a knowledge of technical support best practices in an academic environment desired Ability to explain relevant technologies to non-technical user base Knowledge of enterprise software application administration in an LMS or other academically relevant software environment Working knowledge of HTML and image editing Intermediate experience working in various operating system and software environments that may include Apple and Microsoft, and/or similar platforms and architectures Knowledge of mobile and wireless technologies as it applies to an academic environment Advanced Microsoft Office experience Demonstrated ability to quickly master new technologies Excellent written and oral communication skills Ability to multitask with strong time management skills Extreme attention to detail and accuracy Preferred Knowledge and Skills: Proficient in HTML5, XML, JavaScript, and with CSS Familiar with IMS and SCORM compliance Education: Associate's degree in Information Technologies or related field, or technical training equivalent. Bachelor's degree in Information Technologies or related field preferred. Years in industry and certifications may be taken into consideration. Experience: Two (2) or more years of experience with end user support of an LMS or cloud-based platforms (in higher education preferred). **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

Engineering Support Specialist Salary: $90K per annum + Benefits. The Engineering Support Specialist responsibilities include but are not limited to: Product Releasing: BOM, Statement of Work (SOW), and source package (GST) creation, I-sheets, and PPAP coordination. Product Development: Coordinate design, development, validation (DVPR) and compliance with cross-functional internal and external stakeholders. Ongoing product support: Product updates after launch (hardware and software), CAD, BOM and Change Notice (WebCN) management, engineering systems updates (MPMS, JTETSO, TeamCenter, CoDeP…etc.), part Promo code management. Engineering support of marketing programs, asset costing and timing and coordination with Brand/agencies. Requirements: A minimum of a Bachelor of Science in Electrical Engineering, Mechanical Engineering or Automotive Engineering from an ABET accredited university. Minimum 5+ years in automotive Outstanding written and verbal communication skills Ability to effectively operate both independently and as part of a team in a remote environment Ability to adapt quickly in a fast-paced work environment; requires minimal direction. Additional Information / Must-Haves: Product development, specifically powertrain engine hardware development, validation (DVPR) and release experience Product release, Proficient at creating Bill of material (BOM), Statement of Work and managing product updates through engineering change management systems (Change Notice) Proficient at Excel and managing BOM costs (internal and supplier components).

At Tata Technologies we make product development dreams a reality by designing, engineering, and validating the products of tomorrow for the world's leading manufacturers. Due to our continued growth, we are now recruiting for a Powertrain Engine Support Specialist to strengthen our team in Auburn Hills, MI. Powertrain Engine Support Specialist Auburn Hills, MI Job Description: The Engineering Support Specialist responsibilities include but are not limited to: Product Releasing: BOM, Statement of Work (SOW), and source package (GST) creation, I-sheets, and PPAP coordination. Product Development: Coordinate design, development, validation (DVPR) and compliance with cross-functional internal and external stakeholders. Ongoing product support: Product updates after launch (hardware and software), CAD, BOM and Change Notice (WebCN) management, engineering systems updates (MPMS, JTETSO, TeamCenter, CoDeP…etc.), part Promo code management. Engineering support of marketing programs, asset costing and timing and coordination with Brand/agencies. Requirements: A minimum of a Bachelor of Science in Electrical Engineering, Mechanical Engineering or Automotive Engineering from an ABET accredited university Minimum5+ years in automotive Outstanding written and verbal communication skills Ability to effectively operate both independently and as part of a team in a remote environment Ability to adapt quickly in a fast-paced work environment; requires minimal direction Additional Information / Must Have's: Product development, specifically powertrain engine hardware development, validation (DVPR) and release experience Product release, Proficient at creating Bill of material (BOM), Statement of Work and managing product updates through engineering change management systems (Change Notice) Proficient at excel and managing BOM costs (internal and supplier components) If you are passionate about bringing innovation to the projects, you work on then we would love to hear from you. We offer a complete benefits package, including; medical, dental, vision, life insurance, short- and long-term disability, FMLA and 401K. Tata Technologies Inc. is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. Tata Technologies: Engineering a better world. Tata Technologies would like to thank all applicants for their interest, each application will be reviewed against the set criteria for the role. We would like to advise that only candidates under consideration will be contacted. If you do not hear from us within 10 working days following the closing date it will mean that unfortunately your application has not been successful. We will however retain your details for any suitable future opportunities.

Job Title: Technical Help Desk 5 Schedule: Mon-Fri, 8:30 AM-5:30 PM PST (Potential OT) We are hiring 3 Technical Help Desk professionals to provide advanced troubleshooting and IT support for users. The role includes diagnosing OS, hardware, software, and network issues, managing user accounts (Okta, AD), performing software installations, and maintaining documentation. Requirements: 5+ years in IT support or helpdesk roles Strong experience with OS X, Windows, Linux, MS Office, Adobe Suite, and common IT hardware Excellent troubleshooting and communication skills Experience with Okta and Active Directory Preferred: Experience with tools like CATIA, Jenkins, Unreal Engine, Ansys Education: Associate's in IT or equivalent; CompTIA A+ preferred.

The Logistics Support Specialist works closely with all departments at Best Buy Health Inc. and outside vendors. Their main responsibilities include supporting commercial and consumer products, order processing, refurbishment, unit programming, internal product testing, and shipping and receiving duties. As a Logistics Support Specialist, the primary responsibilities will include the resolution of issues related to the accurate and timely processing of daily in-house customer product orders, kitting of commercial products, shipping and receiving functions, and proper documentation as required to update actions in internal systems. This role is on site, which means you would be required to work at the designated Best Buy Health location in Novi, MI. What you'll do Inventory tracking, reporting, ordering, and reconciliation of products Kitting of commercial products, including collecting individual bulk items and packaging them together to create finished goods to support commercial orders Fulfill accessory orders submitted Assist in shipping and receiving activities, which include, but are not limited to, opening incoming shipments, packaging commercial orders, and preparing outgoing product shipments Review order processing to understand exceptions and assist in researching and correcting those exceptions Basic qualifications Minimum 6 months of experience in a product-based product environment required Minimum 6 months of experience supporting Customer Service systems required Minimum 6 months of experience in a logistics/quality assurance/customer service-based environment required Preferred qualifications Minimum 6 months of experience in logistics inventory Computer skills including typing and prior experience using Microsoft Office Suite What's in it for you We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Physical and mental well-being support About us Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians. Best Buy Health is an Equal Opportunity Employer that complies with Section 503 of the Rehabilitation Act and Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We are committed to equal employment opportunity for all applicants and employees. Learn more about our commitment HERE. Reasonable Accommodation Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions, and otherwise as required by applicable law. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment processes or with the onboarding process - please contact Talent Acquisition at talent.acquisition@bestbuy.com. To learn more, view the “Know Your Rights” poster HERE. Position Type: Full time PandoLogic. Category:Logistics, Keywords:Logistics Support Specialist, Location:Westland, MI-48185

Construction Purchasing Professional (Estimator) 100% Onsite, Birmingham, MI $90k - 110k Overview: Seeking a tech-savvy Purchasing Agent/Estimator with 5+ years of construction experience to manage purchasing and estimation tasks for a leading home builder. Must Haves / Mandatory: Purchasing experience Understanding of home construction 5+ years in homebuilding or a CM degree with 5+ years as an estimator Experience purchasing everything needed to build a home, from floor to roof Tech-savvy with construction knowledge Nice to Have / Preferred: Degree in Construction preferred but not required Qualifications: 5+ years of construction experience Proficiency in NewStar or similar home building software Strong computer skills Understanding of home construction and experience in homebuilding or as an estimator Ability to work collaboratively with marketing, IT, and customer service departments Responsibilities: Purchasing: Source and procure all materials needed to build a home, negotiate with suppliers, and manage inventory. Estimating: Prepare accurate cost estimates for construction projects, including materials, labor, and equipment. Understand and read blueprints, conduct feasibility studies, and set up cost monitoring and reporting systems. Daily Contact: Maintain daily communication with trades and construction staff to ensure smooth project execution and address any issues. Software Utilization: Use home building software platform, to manage purchasing and estimation tasks efficiently. Benefit offerings may include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. The program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled, to read our Candidate Privacy Information Statement, which explains how we will use your information, please visit: ************

Join RoboVent - Make a Difference One Breath at a Time! Are you ready to be part of something bigger? At RoboVent, we are a leading manufacturer of industrial air filtration products, dedicated to making factory environments cleaner, safer, and healthier by removing harmful airborne contaminants. We're looking for motivated, customer-focused Aftermarket Territory Specialists who are passionate about delivering fast, friendly, and world-class service. If you thrive in a dynamic environment and want to help people breathe easier-literally-this is the place for you! Join us and be a part of a mission that transforms workplaces one breath at a time. RoboVent has an immediate opening for an Aftermarket Territory Specialist. In this position, you will contact existing and new customers to discuss replacement parts, filters, and portable units. We are looking for key players to develop and grow our aftermarket business. This opportunity will have the ability to switch to a hybrid work environment after initial training. Standards of Performance: each is considered an essential function. • Consistently maintains acceptable level of productivity. • Always delivers excellent customer service with both external and internal customers and works with a diverse population group. • Develops, leads, and executes strategies for new business. Key Responsibilities • Grow RoboVent's replacement filter and parts business • Responds to any RFQ's and direct customers to a proper solution • Make outbound sales phone calls to existing and new clients • Answer incoming requests for replacement parts • Source new sales opportunities through inbound lead follow-up, outbound calls and emails • Research accounts, identify key players and develop new leads • Use Salesforce to document customer discussions • Negotiate pricing, close sales, and achieve quotas • Collaborate with regional teams • Attend regular sales training classes/events Requirements • Strong Phone communication skills • 1-2 Years of previous sales experience • Ability to multi-task, prioritize, and manage time effectively • Experience working with Salesforce, or similar CRM

Here at HCL, we are seeking skilled mechanics with advanced troubleshooting and diagnostic capabilities. If you are the mechanic in the shop that solves the impossible, we would love to hear from you. Are you looking for a break from shop life. Are you interested in an office position that requires your skills and talents. If you are an aspiring mechanic B level or higher, we would love to hear from you. As a pre-assessment agent Level 3 Automotive Software Product Support, you will be responsible to provide direct support to Client dealerships for diagnostic software and hardware issues related to specific vehicle modules and systems, to supplement the escalation process through the Technical Assistance Center Provide initial response to the dealers, acknowledging the issue Provide a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system Simple to complex issues handling inquiries from the dealers and technicians with high accuracy and efficiency You will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests You should have a working knowledge on automotive hardware, software issues, causes and remedies You will learn and process all software systems and related hardware in-scope You should ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technicians Review and validate TSR's (Technical Service Requests) from dealers/technicians including validating issue related historical data and information in client systems Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets Respond and act in a timely professional manner any escalations received You will document and maintain contact records, solutions and troubleshooting steps for future reference. You will provide training and guidance to dealer technicians on best practices for software updates and module integration. You will stay up to date with new vehicle technologies, software releases and diagnostic tools. You will use remote diagnostic tools to analyze and address vehicle system issues and help troubleshoot advance vehicle system faults. High School Diploma or equivalent ASE certification in Electrical Preferred ASE certification in Gasoline Engines Preferred ASE certification in Diesel Engines Preferred ASE certification in L2 Preferred 12 VDC circuits, CAN. 3-5 yrs of experience as automotive technician with software issues troubleshooting background Seeking Lead Mechanics, A/B level mechanics Familiarity with remote support tools and cloud based diagnostics platforms. Experience in OEM or Tier 2,3 technical support. Reading wiring diagrams Reading repair manuals Trouble shooting electrical faults Use of multi-meter and power-probe Use of oscilloscope Use of scan tool/laptop Ability to pin out wiring harness Ability to trace wiring harness Understanding of DTCs type and hierarchy Use of live data and PIDS Effective verbal and written communication Windows/Microsoft word, excel We are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and technicians Provide enhanced rapid response to Product Support and Software Technical Service Support Our team's principle is to put integrity in everything we do, which is supported by our HCL values Our culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for all We invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization. Over the past decade, HCL has been one of the fastest growing technology companies in the world. What has been the source of HCL's success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First. At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered - to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Work life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Our client, one of the most leading multi-brand groups in the automotive industry, is looking for someone to join their team as a Warranty Claims Specialist. This role is hybrid in Auburn Hills, Michigan. *This is an ongoing W2 contract with PTO & benefits offered!* In this role, you will be responsible for all of the tasks associated with review and payment of warranty claims, which includes a technical analysis to ensure compliance with the established Warranty Policies & Procedures in effect at the time of repair. What You Will Be Doing Provide direction and support to dealers, field staff, and corporate employees via phone and email support to ensure that warranty data is correctly submitted, reviewed, and paid in a timely manner Provide clarification on warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information for proper claim coding and processing Adjust and approve claims for payment, and follow-through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid Track warranty trends, trains dealer staff, new corporate employees and field employees Required Skills & Experience Customer service experience Warranty Experience Automotive Experience Able to work in a fast paced environment and under pressure

📩 Send Resume & Project List to: ************************ 💰 Salary: $75,000 - $100,000 (based on experience) About the Role: We are seeking an experienced BIM/CAD Operator with 3+ years of experience to join our team in Sterling Heights, MI. This role will focus on Building Information Modeling (BIM), CAD operations, and model coordination for various construction projects. The ideal candidate will be highly proficient in Revit, Autodesk ACC, and other BIM software, with a strong ability to create content, templates, and maintain BIM files in alignment with project requirements. Key Responsibilities: Utilize Revit, AutoCAD, and Recap to create, manage, and maintain detailed BIM models and templates. Ensure accuracy and consistency in BIM files for client delivery, following company and industry standards. Perform clash detection and coordination using Navisworks, Model Coordination on ACC, and other BIM tools. Attend internal and external coordination meetings to identify and resolve conflicts early in the process. Work closely with project teams to coordinate electrical systems, ensure proper installation, and resolve clashes. Create and maintain BIM project documentation, shop drawings, submittal drawings, and as-built drawings. Develop custom Revit families to enhance project efficiency and accuracy. Represent the company professionally in BIM coordination and clash detection meetings with clients and project teams. Stay up to date with Autodesk Construction Cloud (ACC) and other BIM-engineered solutions. Qualifications: ✅ 3+ years of experience in BIM-related roles. ✅ Proficiency in Revit, AutoCAD, Navisworks, and Autodesk ACC. ✅ Experience working with BIM authoring tools (e.g., Recap, Model Coordination). ✅ Strong understanding of BIM processes, model coordination, and clash detection. ✅ Knowledge of electrical systems, construction coordination, and industry standards. ✅ Ability to create and manage Revit families, templates, and project documentation. ✅ Experience with MS Office, Bluebeam, and Robotic Total Station Software (preferred). ✅ Strong organizational, problem-solving, and communication skills. ✅ Local candidates preferred. Why Join Our Client? ✔️ Competitive salary and benefits package. ✔️ Work on cutting-edge BIM projects in a growing industry. ✔️ Opportunity to collaborate with high-level construction and engineering teams. ✔️ Career growth and skill development opportunities in the BIM field. 📧 Interested? Apply today! Send your resume and project list to ************************

Title: Track & Trace Specialist Reports To: Track & Trace Manager & Shift Lead Responsible For: No Direct Reports The Tracking and Tracing Specialist is responsible for the monitoring and tracking of our customers' freight. This role supports the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns and to proactively monitor the movement of freight to ensure customer satisfaction. Responsibilities: Coordinate on-time pickup and deliveries utilizing various software systems. Track and trace shipments along with drivers, providing detailed updates within our TMS software. Utilize various communication tools (ie. phone, email, text), attention to detail and sense of urgency is critical. Ability to learn reporting tools in order to provide data to customer reps and managers. Manage the Coordination of available customer freight with available carrier equipment. Verify freight charges, confirm receipt of Bill of Lading, resolve payable discrepancies prior to final payment to the motor carrier. Monitor Bill of Lading discrepancies, ensure proper return of commodity is arranged, as necessary. Track and trace all load assignments to ensure accuracy and delivery of time-sensitive freight. Initiate “check calls” with drivers on all pick-ups and deliveries. Communicate with drivers to ensure that on-time service is provided for all customer shipments. Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays. Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes. Work cooperatively with customer service/sales to provide solutions for customers' needs and resolve issues. May perform other duties and responsibilities as assigned. Job Qualifications: Experience/Education: High School diploma, GED or equivalent experience required. Associates or Bachelor's Degree in logistics or business related field preferred. Experience with and/or ability to learn a variety of TMS/CRM platforms. Above average proficiency with Google Drive and Microsoft Office (vlookup, pivot tables, reports). 1-3 years of experience in dispatching, customer service, call center work, data entry or freight brokerage preferred but will train Skills/Aptitude: Excellent written and verbal communication skills. Strong attention to detail and organized. Ability to maintain a positive attitude. Ability to deal with a sporadic high-stress environment Excellent multitasking and prioritization skills Excellent attention to detail and conflict-management skills Above average computer proficiency and experience with Google Drive Presents self in a highly professional manner to others and understands that honesty and ethics are essential. Excellent problem-solving and time management skills. Strong work ethic and dependability. Ability to work a flexible schedule including nights, weekends and holidays as business needs dictate. License/Qualifications: None required Physical Requirements: Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses. Significant walking or other means of mobility. Ability to work in a seated position for long periods of time (up to 8 hours). Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds. Working Conditions (may add additional conditions specific to defined work location): Generally in an indoor office setting; may include occasional participation in outdoor company events. Varying schedule to include evenings, holidays, weekends and extended hours as business dictates. While performing duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities. The noise level in the work environment is usually moderate to loud

Purpose The primary purpose of this position is to assist Community Choice Credit Union to live out our purpose, “We believe in helping our neighbors achieve the life they desire”. A key component of this mission is to provide five-star service to our members and team members. Position Summary This position is responsible to complete end user help-desk tickets to troubleshoot software /hardware issues minimizing downtime and deploying new hardware including servers, PCs, printers, signature pads, and telecommunication devices in order to meet and/or exceed organizational needs, which includes but is not limited to prioritized projects and merger related activities. In addition, this position works directly with end-users and requires excellent communication and follow up skills to ensure end-user satisfaction. This role serves as an individual contributor to the organization and partners with the Technology team as well as serves team members of all levels of the organization. Core Competencies - Title and Definition Core Values o Committed: We are committed to serving Michigan guided by the principles that underlie the credit union movement of service, integrity, and respect for every human being. o Charitable: We Give Big every day to our membership, our communities, and each other. We are dedicated to supporting Michigan by giving our time and services to the communities we serve. o Credible: We are our Members' trusted financial advisors; each Team Member plays an integral role in the well-being of our Members' financial lives and the success of Community Choice Credit Union. o United: We are a Team. We unite to achieve success, celebrate success, and continually improve the service we provide to our members, our communities, and each other. Adaptability/Initiative Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, adjusts plans to meet changing needs. Position Competencies Attention to Detail Follows detailed procedures; ensures accuracy in documentation and details; and all components/details. Remains focused during routine work; is organized and maintains a system of records. Troubleshooting Effectively uses a systematic approach to problem solving in an effort to find and correct issues. Troubleshoot processes related to system production issues to ensure timely resolution with all applicable internal and external parties to minimize member impact. Consistently seeks the most effective and efficient way to solve problems. Role Mastery of Essential Duties Able to perform essential duties as outlined in job description. Contributes productivity and value within role. Is willing to learn and improve performance. Essential Duties Communicate status of project and merger work in order to ensure all stakeholders are informed of progress and/or delays in assigned tasks on a consistent basis. Assist with ensuring all hardware equipment is maintained to promote lasting functionality and trouble shoot system issues to reduce downtime. This includes maintaining functioning inventory and placing applicable orders for replacements when needed. Provide/administrate all system upgrades, replacements and additions to credit union desktops, hardware, and software to ensure team members have the proper tools to perform their job responsibilities. Provide assistance for contractor work involving hardware reallocation and reinstallations to ensure accurate completion of projects and soundness of equipment is maintained. Enter ticket information into Help Desk database to maintain appropriate problem tracking and resolution. Offer technical support for other area/department/branches within the Credit Union in order to ensure efficient operations of credit union functions. Maintain and verify software and vendor licenses for legal use and compliance in order to avoid interruptions to team member usage of software/hardware. Recycle outdated and nonfunctional hardware following proper procedure ensuring all sensitive information is properly removed. Occasional travel to existing and new member center locations to deliver functioning and/or remove outdated hardware to ensure hardware needs and timelines for projects and mergers are met. Assist team members in trouble shooting remote access delivery systems to ensure member access is granted. This includes but is not limited to; mobile banking, eBanking, ePay, RDC and telebanking. Position Qualification To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential. Education Education Program of Study/Concentration Required/Preferred High School Diploma Required Experience Requirements Years of Experience Type of Experience 2 Years Related experience Skills & Abilities Strong customer service skills and willingness to assist others Ability to communicate complex information clearly Attentive to detail Strong organizational and analytical skills Strong problem-solving skills Ability to operate cross functional teams to promote and move projects forward and stay on schedule Excellent collaborative skills to work cross functionally with various departments/branches and operational areas Mental Demands The team member must be able to read and interpret documents or instruments, understand and/or follow complex written and oral instructions, make decision and to resolve problems or unique circumstances in a timely and efficient manner, be able to express oneself clearly and/or concisely, perform mathematical functions, and handle multiple, concurrent tasks. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. General Statement The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, or working conditions.

Description The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications. ResponsibilitiesThe Technical Services Support Specialist must be able to: Become a trusted client resource by providing service that consistently demonstrates strong product knowledge and work ethic along with respect for the client. Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner. Provide support in the various systems management environments related to our application software and legacy applications, installed on UNIX/Windows Operating Systems, using IBM Informix/Microsoft SQL/Oracle Databases. Provide support in Tyler products and first tier support for products from other Tyler divisions. Respond to client requests for service by priority according to published policies. Build rapport with clients to turn what may be a negative situation into a positive customer service experience. · Manage and prioritize multiple and often conflicting tasks. Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner. Adapt to changing product and environments. Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and future products and services by means of self-study, supplemented by formal education Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include: Remote support of client's mission critical financial server(s) Operating system administration for Windows, UNIX/Linux, or Web servers Network & local printing Point of sale hardware configuration and troubleshooting Tyler program release and third-party software upgrades Database administration (Microsoft SQL or IBM Informix) Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications. Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues. Manage open calls by identifying and prioritizing issues according to published policies. Escalate to senior team member or department member if situation is beyond ability and additional assistance is needed. Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis. Collaborate with other teams, departments and divisions with issues pertaining to Tyler software applications. May contribute to company knowledge library. May conduct training for end-users. Follow documented Tyler Technologies policies and procedures Qualifications Bachelor's degree in computer science, MIS, or equivalent experience. Experience administering Windows and/or Linux servers. Working knowledge of server hardware and network configurations, including web servers. Ability to troubleshoot PC configurations and connectivity issues. Excellent interpersonal and communication skills. Ability to prioritize and complete multiple tasks in a fast-paced, technical environment. Strong analytical and problem-solving skills. Ability to work independently and in a team environment. Demonstrated ability to maintain a positive, professional attitude.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Desk side Support Representative Distributed Client Services Location: DETROIT,MI-48243 Duration: 1 Year (with possible extension) Client: IBM- AT&T Job Description: · End user trouble shooting skills · Experience with working with tickets · Proficient with windows 7 · Audio video support · Good customer facing skills · This job is 35-40 hours a week. · Must have a valid driving license Qualifications share response Additional Information If you are interested, Please contact Shubham ************ ***************************