Support specialist jobs in Virginia Beach, VA - 411 jobs

Full-time Description For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA. This position is contingent upon award. How Role will make an impact: Technical Proficiency: Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) Electronic device functionality (computers, network components, peripherals) Operating System command line execution (e.g., ipconfig, netstat) Cloud computing service and deployment models (SaaS, IaaS, PaaS) Network protocols (TCP/IP, DHCP, DNS) Security Awareness: Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) Data security standards (PII, PCI, PHI) Information classification, compromise procedures, and incident management processes Support and Service Delivery: Risk management processes (assessment and mitigation) Incident data analysis and trend identification Service desk best practices Customer service and communication skills Technical training development and delivery Incident tracking and solution database management Trouble ticketing system utilization (incident, problem, event documentation) Standard Operating Procedure (SOP) development and maintenance Requirements What You Will Need to Join Our Award-Winning Team: Clearance: Must possess and maintain an active Secret Clearance Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets you apart: IAT II Certification: CCNA, Security+, CND, OR SSCP

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 4-6 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Join Our Team - Remote Are you outgoing, driven, and ready to grow your career in insurance sales? We're seeking motivated individuals to join our expanding team. This is a remote, flexible position that allows you to build lasting relationships with clients while earning competitive commissions and bonuses. Requirements / Responsibilities / Rewards Work from Home & Flexible Schedule: Enjoy the freedom to work on your terms-no evenings or weekends required. Competitive Compensation: Commission, bonuses, and residual income with weekly pay via direct deposit. Health Benefits: Health insurance reimbursement after 3 months. Career Growth: Opportunities for advancement, including leadership roles. Rewards & Recognition: Earn trips, attend industry conventions, and be rewarded for top performance. Training & Support: Comprehensive training and ongoing guidance to help you succeed. What You'll Do Build Client Relationships: Establish and maintain strong connections with customers. Educate Clients: Provide a needs-based approach to explain insurance options. Meet Goals: Collaborate with management to achieve marketing and sales targets. Generate Leads: Identify prospects, schedule appointments, and offer tailored solutions. Demonstrate Professionalism: Exhibit strong work ethic and deliver excellent results daily. What We're Looking For Sales Experience: Preferred in outside sales, inside sales, retail, or telemarketing. Proven Track Record: History of meeting or exceeding sales goals. Strong Communication: Excellent verbal, written, and listening skills. Customer-Focused: Passionate about helping clients achieve their goals. Self-Motivated & Detail-Oriented: Able to work independently and manage tasks efficiently. Presentation Skills: Comfortable presenting to clients. Licensing: Must obtain a Life & Health Insurance license (approx. $200 for course, exam, and licensing). How to Apply If you're ready to launch your career in insurance sales and thrive in a supportive, high-earning environment, complete our overview form. We'll follow up with the next steps in the interview process. Note: This is an independent contractor position. Successful completion of licensing and training is required.Supplemental pay Commission pay Bonus pay Benefits Flexible schedule Life insurance

ADP is hiring a Technical Support Analyst (Bilingual English/Spanish). Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: ****************************************** WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed. Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products. Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner. TO SUCCEED IN THIS ROLE: Required Qualifications 1+ years of Customer Service experience (Bilingual English/Spanish)

ADP is hiring a Technical Support Analyst (Bilingual English/Spanish). Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning? Are you looking for an inclusive environment with a culture of collaboration and belonging? If so, this may be an opportunity for you. Read on and decide for yourself. As a Technical Support Analyst, you will provide on-the-spot technical support for ADP products and help clients with product hardware, software, and operating system issues via phone or remote access. You'll also support product upgrades, maintenance, and diagnostics. To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos WHAT YOU'LL DO: Responsibilities What you can expect on a typical day: Assist Clients with technical support, product upgrades, maintenance, diagnostics, and more -- providing unmatched service that allows our technologies to deliver and exceed client expectations. You will effectively troubleshoot, replicate, and develop creative solutions for client challenges, escalating to second-level support if needed. Serve as the Subject Matter Expert for industry-standard technology, such as browser web support, user access issues, website customization, etc., while continuing to stay up-to-date on emerging technology and trends and remaining proficient on networks, operating systems, hardware, software, databases, browsers, and related products. Be the liaison between Implementation, Client Services, Management, and Corporate Support to ensure high impact challenges are resolved in a timely and satisfactory manner. TO SUCCEED IN THIS ROLE: Required Qualifications 1+ years of Customer Service experience (Bilingual English/Spanish)

Job Title: Help Desk Support Specialist II Department: Operations - Services Reports To: RavenTek Program Manager Schedule: Monday - Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Ability to obtain Secret level Position Summary The Help Desk Specialist II provides advanced front-line technical support services to end users by troubleshooting and resolving hardware, software, and access-related issues. This role serves as an initial point of contact for IT support requests and ensures timely resolution or escalation in accordance with established service level standards. The position supports mission-critical operations by delivering reliable, professional IT support services and maintaining high levels of customer satisfaction. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer. Requirements Essential Duties and Responsibilities Serve as the initial point of contact for troubleshooting hardware and software issues while providing professional and courteous customer service to all users. Respond to end-user phone, email, or chat requests for technical support in a timely manner while gathering accurate information to diagnose reported problems. Resolve computer, application, system, device, access, and performance issues by applying established troubleshooting procedures and technical knowledge. Utilize product documentation, knowledge bases, and solution databases to research, analyze, and resolve technical issues effectively. Advise users on appropriate methods to resolve issues independently and provide guidance on how to prevent future technical problems. Document incidents, troubleshooting steps, and resolutions using approved help desk systems and tools to ensure accurate recordkeeping. Fulfill established service level standards for response time, resolution quality, and customer satisfaction. Maintain accurate and up-to-date documentation of all support activities and user interactions. Provide support for both legacy systems and modern software applications operating across multiple platforms. Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. Submit Monthly Status Reports on a regular basis, as required. Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly. Complete required compliance training as assigned. Other duties as assigned. Travel up to 10% may be required. Knowledge and Critical Skills Strong customer service orientation with the ability to interact professionally and patiently with users at all levels. Demonstrated technical troubleshooting skills across hardware, software, and application environments. Knowledge of Windows operating systems and common enterprise software tools. Basic networking knowledge, including connectivity and access troubleshooting concepts. Understanding of IT security practices and the importance of protecting sensitive information. High attention to detail to ensure accurate documentation and issue resolution. Ability to work effectively both independently and collaboratively within a team environment. Education & Work Experience High school diploma or equivalent required. Up to 3 years of technical support experience required. Experience with help desk tools, ticket management systems, and standard IT support procedures. Certifications, Licenses CompTIA A+ certification or equivalent entry-level technical certification, preferred. HDI certification, preferred. Additional relevant technical certifications, preferred. Special Requirements Must be able to obtain and maintain Secret level clearance. Work Environment Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential. ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer. This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

General Description Under general direction, the IT Support Specialist will provide on-site technical support for the U.S. Army Corps of Engineers' Engineering Research and Development Center (ERDC) Field Research Facility. This role serves as the primary point of contact for all local IT needs, ensuring smooth daily operations of computers, network devices, and related systems. The specialist will support end users with hardware, software, and connectivity issues; coordinate with enterprise IT teams on system installations and maintenance; and maintain accurate documentation of equipment and service activities. This position requires strong technical knowledge, hands-on troubleshooting skills, and a commitment to providing responsive, professional customer support in a research and field environment. How You Will Fulfill Your Mission Serve as the first point of contact for ERDC FRF lab customers seeking information technology-related technical assistance Provide end-user support for desktop and notebook systems Interact with users daily and assist them with technical issues related to their Windows or Macintosh desktop or notebook system, client application software, printers, or mobile device. Serve as on-site POC for all IT equipment, such as network devices and server systems. Perform desktop and laptop imaging and installation as needed. Record all work in a helpdesk ticketing system. Assist network and systems administration teams with on-site requirements for equipment such as installation, cabling, and power. Serve as site POC for IT-related issues, coordinating user requests with and ensuring the site's needs are effectively communicated to the enterprise IT organizations. Provide professional, courteous, prompt, and accurate IT support and solutions to corporate end users. Work together on issues with other IT technical staff when required. Document and maintain configuration and process information. The duties and responsibilities described in this position description in no way state or imply that these are the only duties performed. This position may require that additional duties and responsibilities be performed. Why We Value You You are able to work independently and show a high level of initiative and attention to detail. You have a consistent character and do not yield to pressure to compromise or cut corners. You have a strong ability to communicate effectively with superiors, colleagues, and customers by clearly expressing your intent and understanding the focus and purpose of the conversation while allowing each person to get their point across. You are open to new ideas and innovations and can create modifications or changes in yourself to adapt or suit a new environment/situation. You have faith in your own ideas and ability to be successful. You hold yourself to the highest standard and work to inspire your team to produce quality work. Specific Knowledge/Certification Requirements Minimum Qualifications Minimum 2 years' experience supporting desktop operating systems in a Microsoft Active Directory environment. Minimum 2 years' experience supporting the following software: Microsoft Office suite, Adobe Acrobat, Internet Explorer, Google Chrome, Firefox, Safari, and McAfee Virus protection (or other enterprise antivirus solution). CompTIA A+ certification (within first 6 months of hire) Possession of or ability to obtain a US government secret clearance. Strong technical knowledge of Microsoft Windows desktop operating systems Experience installing, configuring, and maintaining network printing devices. Experience supporting desktop VPN client configuration and operations. Preferred Qualifications Associate's degree in information technology, Computer Science, or a related field. Baseline familiarity with Linux operating systems and comfort using the command line is desired, with opportunities to grow these skills by supporting Linux-based systems alongside primary desktop support duties. Experience supporting Mac OS in an enterprise environment. Experience with Bomgar Remote Support Tools or a comparable remote support platform. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Working Conditions The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions Physical Demands : While performing the duties of this job, the employee may be required to walk, sit, or stand for extended periods of time; reach with hands and arms; balance; stoop; talk or hear; have sufficient manual dexterity to operate a keyboard, calculator, telephone, and other such office equipment as necessary; may occasionally move and/or lift up to 50 pounds or more with assistance. Specific visual abilities required by the job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust and focus Work Environment : Work will mainly be performed in an office setting and occasionally with irregular hours. Travel : A low amount of travel away from the office may be required.

Job Description Note: Position requires local residence in the Norfolk, VA Area to be on-site. VSolvit is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A Secret Clearance is required to start work in this position. As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks, and completing other tasks as assigned. Responsibilities Provides technical support to end users for computer, application, system, device, printer, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and online ticket requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. Perform hardware and software installations, configurations and updates as needed. Conducts Windows imaging and cloning of laptops and computers. Applies Microsoft and other third-party security patches and updates to Windows 10 client workstations. Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls. Conducts new user check-ins and check-outs. Creates and modifies Microsoft Active Directory user accounts. Will Issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member. Assists new users with completing check-in forms and accessing online training. Provides a monthly status report which contains the progress of work on assigned tasks and future work plans for the upcoming month. Other duties as assigned. Basic Qualifications If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered. Must be a U.S. Citizen Minimum of 3 years' experience with Customer Service Support. Experience with configuring and maintaining Windows 10/11 workstations. Experience with installing and supporting Microsoft Office 2019 or higher. Must have the proper and current cyber security qualifications to perform IT privileged administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF) and the DoDM 8140.03, CYBERSPACE WORKFORCE QUALIFICATION AND MANAGEMENT PROGRAM. Must meet the applicable DCWF Work Role [411] Foundation Qualifications, Basic which include: Education: Associate degree or higher from an accredited college or university. When used to satisfy the foundational portion of qualification, the degree must be conferred within the past 5 years by an institution of higher education that is accredited by a nationally-recognized accreditor, unless continuous work in the relevant discipline can be demonstrated; OR Training: Offerings listed in DoD 8140 Training Repository (**************************************************************************** OR Personnel Certification: CompTIA A+, Network+, or Security+ Active Secret security clearance. Other Job Info While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions and occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise. Company Summary Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team. VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

GENERAL STATEMENT OF JOB Under general supervision, this position supervises day support programs, clinical staff, management of daily program operations, community relations, and performance of a variety of administrative duties and ancillary operations. Reports to the Intellectual Development Disabilities Services Manager. ESSENTIAL JOB FUNCTIONS Coordinates and supervises development, implementation, and monitoring of individualized service plans for consumers; initial and ongoing assessments developing, and revising programs or services and evaluating effectiveness; and maintaining necessary documentation. Supervises clinical staff and/ volunteers; develop means to increase skillsets and programming; coordinates all aspects of screening, and/or providing training for consumers, including interviews, intakes and compilation of history, or other related services; performs a variety of miscellaneous administrative and office support functions in support of program operations. Establishes and maintains cooperative relationships with other public and private agencies, departments of the city, community organizations and families of consumers to promote and educate about programs/services; and to coordinate service delivery. Monitors and ensures accurate maintenance of consumer records: conducts review and audits of records and ensures they are maintained in compliance with State, federal, Department of Behavioral Healthcare Services, and other required regulations; provides input to development of program budgets; and monitors certain program expenditures and revenue sources; researches and prepares a variety of reports in support of assigned programs, including program reports and summaries of services, monthly progress reviews, vehicle usage reports, time sheets, etc. Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs.PERFORMANCE INDICATORS Knowledge of Job: Has considerable knowledge of the principles and methodologies of providing services and programs for developmentally disables and/or consumers with intellectual disabilities. Has considerable knowledge of intellectual disability day support case management, crisis intervention, and rehabilitation; and of trends, developments, and literature of the field. Has general knowledge of the administrative policies and procedures of public administration. Has some knowledge of supervisory principles. Is able to plan and manage the work of staff providing consumer services. Is able to understand and interpret oral and written instructions. Is able to establish and maintain effective working relationships as necessitated by work assignments. Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all departments, co-workers and the general public. Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions." Dependability: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, policies, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas. Attendance: Attends work regularly and adheres to policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests. Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction. Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment. Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of same. Questions such instruction and direction when clarification of results or consequences is justified i.e., poor communications, variance with policy or procedures, etc. Offers suggestions and recommendations to encourage and improve cooperation between all staff persons within the department. Relationships with Others: Shares knowledge with supervisors and staff for mutual and departmental benefit. Contributes to maintaining high morale among all assigned program employees. Develops and maintains cooperative and courteous relationships with assigned program employees and managers in other assigned programs, to project a good departmental image. Tactfully and effectively handles requests, suggestions and complaints from other assigned programs and persons in order to maintain good will within the department. Emphasizes the importance of maintaining a positive image within the department. Interacts effectively with fellow employees, Service Administrator, professionals and the general public. Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establish a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for meetings and deadlines. Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the department and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace. Planning: Plans, directs and uses information effectively in order to enhance activities and production of the assigned program. Knows and understands the expectations of the department regarding the activities of the assigned program and works to see that these expectations are met. Designs and formulates ways, means and timing to achieve the goals and objectives of the assigned program and the department. Within the constraints of department policy, formulates the appropriate strategy and tactics for achieving assigned program and department objectives. Organizes, arranges and allocates manpower, financial and other designated resources in an efficient and effective way so as to achieve the goals and objectives of the assigned program and department. Organizing: Organizes work and that of subordinate staff well. Ensures that staff members know what results are expected of them and that they are regularly and appropriately informed of all departments and assigned program matters affecting them and/or concern to them. Staffing: Works with other department officials and management to select and recommend employment of personnel for the assigned program who are qualified both technically and philosophically to meet the needs of the assigned program and department. Personally directs the development and training of assigned program personnel in order to ensure that they are properly inducted, oriented and trained. Leading: Provides a work environment, which encourages clear and open communications. Have a clear and comprehensive understanding of the principles of effective leadership and how such principles are to be applied. Provides adequate feedback to staff so that they know whether their performance levels are satisfactory. Commends and rewards employees for outstanding performance yet does not hesitate to take disciplinary action when necessary. Exercises enthusiasm in influencing and guiding others toward the achievement of department goals and objectives. Controlling: Provides a work environment, which is orderly and controlled. Coordinates, audits and controls manpower and financial resources efficiently and effectively. Coordinates, audits and controls the utilization of materials and equipment efficiently and effectively. Has a clear and comprehensive understanding of department standards, methods and procedures. Delegating: Assigns additional duties to staff as necessary and/or appropriate in order to meet assigned program goals, enhance staff abilities, build confidence on the job and assist staff members in personal growth. Has confidence in staff to meet new or additional expectations. Decision-Making: Uses discretion and judgment in developing and implementing courses of action affecting the assigned program. When a particular policy, procedure or strategy does not appear to be achieving the desired result, moves decisively and definitively to develop and implement alternatives. Creativity: Regularly seeks new and improved methodologies, policies and procedures for enhancing the effectiveness of the assigned program and department. Employs imagination and creativity in the application of duties and responsibilities. Is not adverse to change. Human Relations: Strives to develop and maintain good rapport with all staff members. Listens to and considers suggestions and complaints and responds appropriately. Maintains the respect and loyalty of staff. Policy Implementation: Has a clear and comprehensive understanding of department policies regarding the assigned program and department function. Adheres to those policies in the discharge of duties and responsibilities and ensures the same from subordinate staff. Policy Formulation: Keeps abreast of changes in operating philosophies and policies of the department and continually reviews assigned program policies in order to ensure that any changes in department philosophy or practice are appropriately incorporated. Also understands the relationship between operating policies and practices and assigned program morale and performance. Works to see that established policies enhance same. EDUCATION & EXPERIENCE Bachelor's Degree in Administration, Social Work, Psychology, Special Education, or a related field; 3 - 5 years of experience in planning, developing and implementing day support, residential case management and/or vocational programs for consumers with intellectual disabilities and 1 year experience in supervising ID Services; or any equivalent combination of education and experience. A Master's degree is preferred. SPECIAL REQUIREMENTS Must possess a Qualified Intellectual Disabilities Professional (QIDP) certification. Must possess Red Cross First Aid and CPR certifications or have the ability to obtain certifications within 90 days from date of hire and maintain them as a condition of employment. An acceptable general background check to include a local, state, and federal criminal history check and sex offender registry check. A valid driver's license with an acceptable driving record. Individuals in this position cannot be listed as having a founded child abuse or neglect complaint. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS Physical Requirements: Must be able to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary Work involves sitting most of the time, but may involve walking or standing for periods of time. Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things. Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions, assignments and directions to co-workers or assistants, as well as receiving information and assignments from supervisor. Language Ability: Requires the ability to read and write program and policy manuals, regulatory requirements; and other administrative references. Must be able to prepare correspondence, and administrative documentation using prescribed formats and conforming to all rules of punctuation, grammar, diction and style. Requires the ability to speak to people with poise, voice control and confidence. Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts and draw valid conclusions; to interpret an extensive variety of technical instructions in mathematical or diagrammatic form; deal with several abstract and concrete variables. Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently using standard English and using vocational and human service terminology. Numerical Aptitude: Requires the ability to utilize mathematical formulas. Must be able to add, subtract, multiply, and divide; to determine percentages; to calculate interest, profit and loss, proportions, etc. Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape. Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using a variety of office equipment. Manual Dexterity: Requires the ability to handle a variety of items, such as office equipment. Must have minimal levels of eye/hand/foot coordination. Color Discrimination: Requires the ability to differentiate between colors and shades of color. Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under varying levels of stress and when confronted with persons acting under stress (emergency situations). Physical Communication: Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone. AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS The City of Portsmouth is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.This is a class description and not an individual position description. A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification, but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.

Under the direction of the Supervisor of Technology Support Services, performs routine work. Work involves assisting team members with the servicing and repairing of computer hardware (desktops, laptops, and mobile computing devices), applications, and associated peripherals to include preventive maintenance and component replacement. Work requires providing professional customer service to staff and students. The work is dispatched from the help desk. Essential Duties Assists with the installation, maintenance and repair of computer hardware, applications, and associated peripherals. Assists with resolving computer hardware, application, and associated peripherals problems. Assists with the setup and configuration for new and replacement computer hardware, applications and associated peripherals. Familiar in the use of tools and equipment employed in testing and repairing of assigned systems. Tracks all work performed in the help desk work order system. Can travel to and from school's/work sites in the performance of duties. Utilizes appropriate safety equipment in the performance of duties. Conforms to all departmental procedures and policies. Models nondiscriminatory practices in all activities. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.) Minimum Qualifications (Knowledge, Skills and Abilities Required) Must possess a High School diploma. Must be able to demonstrate entry level experience in computer hardware and network support. Must possess a basic understanding of Windows 7 operating system, Microsoft Office, Ethernet network, Microsoft Server 2008, Active Directory Tools, TCP/IP, DHCP and DNS protocols. Must possess sound communication, customer service and professional skills. Ability to work effectively with team members and, at times, without direct supervision; establish and maintain effective working relationships with co-workers and end-users; utilize time efficiently; follow oral and written instructions. Must be able to operate a motor vehicle and possess a valid Virginia Driver's License. For a complete job description visit ********************************************************************************

For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions. Client Solution Architects (CSA) is currently seeking a Technical Support Specialist to support a program at Norfolk, VA. This position is contingent upon award. How Role will make an impact: Technical Proficiency: * Computer networking concepts, protocols, and security methodologies System performance and availability monitoring Network access, identity, and access management (e.g., Public Key Infrastructure) * Remote access technologies Systems administration concepts Common network tools (e.g., ping, traceroute, nslookup) * Electronic device functionality (computers, network components, peripherals) * Operating System command line execution (e.g., ipconfig, netstat) * Cloud computing service and deployment models (SaaS, IaaS, PaaS) * Network protocols (TCP/IP, DHCP, DNS) Security Awareness: * Cybersecurity principles, threats, and vulnerabilities National and international cybersecurity laws, regulations, and ethics Organizational IT user security policies (e.g., account management, access control) * Data security standards (PII, PCI, PHI) * Information classification, compromise procedures, and incident management processes Support and Service Delivery: * Risk management processes (assessment and mitigation) * Incident data analysis and trend identification Service desk best practices * Customer service and communication skills * Technical training development and delivery Incident tracking and solution database management * Trouble ticketing system utilization (incident, problem, event documentation) * Standard Operating Procedure (SOP) development and maintenance Requirements What You Will Need to Join Our Award-Winning Team: * Clearance: Must possess and maintain an active Secret Clearance * Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support. * IAT I Certification: A+, Network+, SSCP, CND, OR CCNA What Sets you apart: * IAT II Certification: CCNA, Security+, CND, OR SSCP

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

About Us At American Income Life (AIL), we're not your typical insurance agency. We provide pre-qualified leads - no cold calling required - and deliver meaningful benefits to every client we serve. Our mission is simple: to protect families while helping our agents build lasting, fulfilling careers. If you're driven, people-focused, and eager to grow, you'll thrive in our fast-paced, supportive environment. Requirements / Responsibilities / Rewards Weekly Pay: Commission and bonuses paid every Friday via direct deposit. Competitive Compensation: Earn commissions, bonuses, and long-term residual income. No Cold Calling: We supply all leads at no cost - focus on serving clients, not searching for them. Ongoing Sales Coaching: Continuous training and mentorship to maximize your success. Marketing & Tech Support: Full systems and support provided for efficiency and growth. Health Insurance Reimbursement: Health reimbursement available after 3 months. Stock Ownership: Become a stockholder and gain a stake in the company's success. Flexible Remote Schedule: Enjoy a work-life balance with no nights or weekends required. Day-to-Day Responsibilities Consultative Sales: Guide clients through their insurance options with honesty and professionalism. Client Conversion: Turn qualified leads into satisfied, long-term policyholders. Lead Management: Follow up promptly and manage your client pipeline efficiently. Policy Expertise: Learn our products inside and out - no prior insurance experience required. Collaboration: Contribute to a positive team culture and support your fellow agents. Goal Achievement: Meet and exceed personal and team sales targets each month. What We're Looking For Organized & Efficient: Ability to manage multiple clients and deadlines effectively. Persistent & Motivated: A strong drive to reach goals and succeed under pressure. Persuasive Communicator: Excellent verbal skills and the ability to influence others. Coachable: Open to feedback, training, and professional development. Tech-Savvy: Comfortable using digital tools for communication and organization. Positive Attitude: Enthusiastic, professional, and eager to make a difference. Join Our Team We are an equal opportunity employer, committed to building an inclusive and supportive workplace for everyone. We welcome applicants from all backgrounds, including veterans and career changers. If you're ready to take the next step in your career and make an impact helping others while achieving your financial goals, Apply today to become a Remote Insurance Producer with American Income Life! Supplemental pay Commission pay Bonus pay Benefits Flexible schedule Life insurance

Job Title: Help Desk Support Specialist I Department: Operations - Services Reports To: RavenTek Program Manager Schedule: Monday - Friday Hours: Full-time, 40-hours/week FLSA Status: Hourly, Nonexempt Clearance: Ability to obtain Secret level Position Summary The Help Desk Specialist provides front-line technical support services to end users by troubleshooting and resolving hardware, software, and access-related issues. This role serves as the initial point of contact for IT support requests and ensures timely resolution or escalation in accordance with established service level standards. The position supports the mission by delivering reliable, professional IT support services that enable mission-critical operations and maintain high customer satisfaction. The performance of this position is key to RavenTek's performance on the contract, and therefore RavenTek's mission to support the customer. Requirements Essential Duties and Responsibilities Serve as the initial point of contact for end-user technical support requests via phone, email, or chat. Troubleshoot and resolve basic hardware, software, system, device, access, and performance issues. Support installation, configuration, and upgrades of software and hardware. Set up user profiles, manage user access, and perform password resets. Utilize product documentation, knowledge bases, and solution databases to research and resolve issues. Advise users on best practices to prevent recurring technical problems. Document incidents, resolutions, and support activities using help desk ticketing systems. Escalate unresolved or complex issues to appropriate technical teams or higher support tiers. Support both legacy applications and modern web-based applications across multiple operating systems. Fulfill service level agreements for response time, resolution quality, and documentation accuracy. Maintain accurate and complete records of all support activities. Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period. Submit Monthly Status Reports on a regular basis, as required. Monitor RavenTek email on a regular basis, at least 3 times per week, and respond accordingly. Complete required compliance training as assigned. Travel up to 10% may be required. Other duties as assigned. Knowledge and Critical Skills Strong customer service orientation and professional demeanor. Basic understanding of computer systems, applications, and operating systems. Knowledge of Windows operating systems. Familiarity with help desk tools, ticketing systems, and troubleshooting procedures. Understanding of IT security best practices. Effective verbal and written communication skills. Strong problem-solving and analytical abilities. Attention to detail and documentation accuracy. Ability to work effectively both independently and as part of a team. Willingness and ability to learn new technologies and processes. Education & Work Experience High school diploma or equivalent required. Up to 2 years of technical experience required. Certifications, Licenses CompTIA A+ certification, preferred. HDI certification, preferred. Other relevant IT support certifications, preferred. Special Requirements Must be able to obtain and maintain Secret level clearance. Work Environment Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis. Physical Demands To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential. ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. EEO/AA: RavenTek does not discriminate based on race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer. This job description is not intended to be an all-inclusive list of duties and standards of the position and will be reviewed periodically as duties and responsibilities change with business necessity. Essential job functions are subject to modification. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

requires local residence in the Norfolk, VA Area to be on-site. VSolvit is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A Secret Clearance is required to start work in this position. As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks, and completing other tasks as assigned. Responsibilities Provides technical support to end users for computer, application, system, device, printer, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and online ticket requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. Perform hardware and software installations, configurations and updates as needed. Conducts Windows imaging and cloning of laptops and computers. Applies Microsoft and other third-party security patches and updates to Windows 10 client workstations. Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls. Conducts new user check-ins and check-outs. Creates and modifies Microsoft Active Directory user accounts. Will Issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member. Assists new users with completing check-in forms and accessing online training. Provides a monthly status report which contains the progress of work on assigned tasks and future work plans for the upcoming month. Other duties as assigned. Basic Qualifications If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered. Must be a U.S. Citizen Minimum of 3 years' experience with Customer Service Support. Experience with configuring and maintaining Windows 10/11 workstations. Experience with installing and supporting Microsoft Office 2019 or higher. Must have the proper and current cyber security qualifications to perform IT privileged administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF) and the DoDM 8140.03, CYBERSPACE WORKFORCE QUALIFICATION AND MANAGEMENT PROGRAM. Must meet the applicable DCWF Work Role [411] Foundation Qualifications, Basic which include: Education: Associate degree or higher from an accredited college or university. When used to satisfy the foundational portion of qualification, the degree must be conferred within the past 5 years by an institution of higher education that is accredited by a nationally-recognized accreditor, unless continuous work in the relevant discipline can be demonstrated; OR Training: Offerings listed in DoD 8140 Training Repository (**************************************************************************** OR Personnel Certification: CompTIA A+, Network+, or Security+ Active Secret security clearance. Other Job Info While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions and occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise. Company Summary Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team. VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

GENERAL STATEMENT OF JOB Under general supervision, this position is responsible for determining eligibility for public assistance programs and services to include securing and verifying case information. Reports to the Benefits Programs Supervisor. ESSENTIAL JOB FUNCTIONS Interviews individuals to determine initial and ongoing eligibility for benefits and public assistance programs; explains scope of multiple benefit programs and determines eligibility for assistance; explains applicant's rights and responsibilities; reads, interprets, and applies policies and procedures; secures and verifies financial, social and employment data from applicant; assists applicants/recipients in completing required forms, as necessary. Processes applications by collecting and analyzing data received from customers and various electronic sources. Establish and maintain electronic case files by utilizing documentary evidence to substantiate case determinations while keeping customers informed of case status. Manages assigned cases by organizing workload, establishing priorities, ensuring that established deadlines are met, and prepares monthly reports. Evaluates information received from applicants/recipients and various other sources for consistency, accuracy and completeness; determines employability of client; explores possible sources of income for client, refers customers to resources to become self-sufficient. Identifies suspected fraud cases; prepares summaries of facts for fraud and overpayment and submit to the fraud investigator; represents the agency in hearings and court appeals, responds to state, federal and internal case review inquiries, reviews program and policy manuals, and prepares reports as needed. Attends in-service and other training sessions and conferences and may represent the agency on committees or task force groups. Makes service referrals within the department and to other agencies as needed and resolves a variety of customer's concerns. Performs other duties as assigned. Individual assignments will be determined by supervisor based on current workload and department needs.PERFORMANCE INDICATORS Knowledge of Job: Has general knowledge of local, State and federal laws, ordinances, rules and regulations governing multiple benefit programs, as applicable. Has general knowledge of the policies, procedures, rules and regulations of multiple benefit programs as administered through Social Services programs. Has general knowledge of the social and economic factors in the community. Has some knowledge of the forms, documents and manuals associated with multiple benefit programs. Has some knowledge of the principles, methods, and techniques of public administration. Is able to use common office machines, including computers and electronic file maintenance programs. Is able to compile technical information from a variety of sources and prepare clear and concise reports. Is able to exercise considerable initiative and independent judgment in analyzing and applying standards to a variety of situations. Is able to communicate effectively in oral and written form. Is able to explain rules, regulations and policies of multiple benefit programs in terms understood by applicants/ recipients and the general public. Is able to exercise considerable tact, courtesy and discretion in contact with program applicants/recipients and customers, and the general public. Is able to exercise considerable discretion in handling confidential files. Is able to establish and maintain effective working relationships. Quality of Work: Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all co-workers and the general public. Quantity of Work: Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions." Dependability: Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, city policy, standards and prescribed procedures. Accepts accountability for meeting assigned responsibilities in the technical, human and conceptual areas. Attendance: Attends work regularly and adheres to city policies and procedures regarding absences and tardiness. Provides adequate notice to higher management with respect to vacation time and time-off requests. Initiative and Enthusiasm: Maintains an enthusiastic, self-reliant and self-starting approach to meet job responsibilities and accountabilities. Strives to anticipate work to be done and initiates proper and acceptable direction for the completion of work with a minimum of supervision and instruction. Judgment: Exercises analytical judgment in areas of responsibility. Identifies problems or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to problems or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice and researches problems, situations and alternatives before exercising judgment. Cooperation: Accepts supervisory instruction and direction and strives to meet the goals and objectives of it. Questions such instruction and direction when clarification of results or consequences is justified i.e., poor communications, variance with City policy or procedures, etc. Relationships with Others: Shares knowledge with supervisor for mutual and city benefit. Contributes to maintaining high morale among all employees. Develops and maintains cooperative and courteous relationships with department employees, staffers and managers in other departments, to project a good city image. Tactfully and effectively handles requests, suggestions and complaints from other departments and persons in order to maintain good will within the city. Emphasizes the importance of maintaining a positive image within the city. Interacts effectively with fellow employees, supervisor, program customers, professionals and the public. Coordination of Work: Plans and organizes daily work routine. Establishes priorities for the completion of work in accordance with sound time-management methodology. Avoids duplication of effort. Estimates expected time of completion of elements of work and establish a personal schedule accordingly. Attends meetings, planning sessions and discussions on time. Implements work activity in accordance with priorities and estimated schedules. Maintains a calendar for appointments, meetings and deadlines. Safety and Housekeeping: Adheres to all safety and housekeeping standards established by the city and various regulatory agencies. Sees that the standards are not violated. Maintains a clean and orderly workplace. EDUCATION & EXPERIENCE High School Diploma or equivalent and six (6) months to one (1) year of experience collecting and reviewing documentation and information or case management; or or any equivalent combination of education and experience which provides the required knowledge, skills and abilities listed previously. SPECIAL REQUIREMENTS An acceptable general background check to include a local, state, and federal criminal history and sex offender registry and Child Protective Services (CPS) background check. Individuals in this position cannot be listed as having a founded child abuse or neglect complaint. Must possess a valid driver's license with an acceptable driving record. In the event of a declared emergency in the city of Portsmouth, individuals in this position are required to work shelter duty and may be called on to perform duties as required to provide for the safety and care of the citizens of the community. MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS Physical Requirements: Must be physically able to operate a variety of automated office machines, which include computers, calculators, copiers, facsimile machines, etc. Must be able to exert up to 20 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary Work involves sitting most of the time, but may involve walking or standing for extended periods of time. Data Conception: Requires the ability to compare and/or judge the readily observable, functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people or things. Interpersonal Communications: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes giving instructions, assignments and/or directions to subordinates or assistants. Language Ability: Requires the ability to read a variety of correspondence, reports, records, forms, statistical summaries, etc. Requires the ability to prepare reports, correspondence, records, forms, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people with poise, voice control and confidence. Intelligence: Requires the ability to apply principles of logical or scientific thinking to define problems, collect data, establish facts, and draw valid conclusions. Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, to follow oral and written instructions. Must be able to communicate effectively and efficiently in a variety of technical or professional languages, including legal, medical and insurance terminology. Numerical Aptitude: Requires the ability to utilize mathematical formulas, to add and subtract, multiply and divide. Must be able to utilize decimals and percentages; compute discount or interest. Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape. Motor Coordination: Requires the ability to coordinate hands and eyes rapidly and accurately in using automated office equipment. Manual Dexterity: Requires the ability to handle a variety of items, office equipment, control knobs, switches, etc. Must have minimal levels of eye/hand/foot coordination. Color Discrimination: Does not require the ability to differentiate between colors and shades of color. Interpersonal Temperament: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under minimal levels of stress when confronted with persons acting under stress. Physical Communication: Requires the ability to talk and/or hear: (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear). AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTSThe City of Portsmouth is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.This is a class description and not an individual position description. A class specification defines the general character and scope of duties and responsibilities of all positions in a job classification, but is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.

Contract Length: 220 Days The Program Specialist for the BASE Program supports the daily operations and activities of this short-term, intensive behavior redirection program for elementary students (K-3) who require differentiated social-emotional and academic supports to achieve success and transition back to their home schools. The specialist works collaboratively with teachers, school leaders, families, and community partners to ensure high-quality instruction, positive behavior supports, and consistent implementation of intervention strategies. This role monitors student progress, coordinates support services, and promotes alignment with the Virginia Standards of Learning (SOL), accreditation requirements, and the NNPS Strategic Plan. The Program Specialist also provides coaching and guidance to staff, facilitates communication across schools and families, and assists with planning and transitions to ensure students receive safe, structured, and effective learning experiences that foster both academic and behavioral growth. Minimum Qualifications (Knowledge, Skills and/or Abilities Required) The Program Specialist must possess a Master's Degree and a Virginia Postgraduate Professional License or be eligible for Virginia licensure. A minimum of three years of successful full-time teaching experience at the elementary level is required, with experience in alternative education, behavior intervention, or a related leadership or support role preferred. An endorsement in Administration and Supervision PK-12 is preferred but not required. The specialist must successfully complete Crisis Prevention Institute (CPI) training, including restraint certification, and demonstrate the ability to work effectively with students from diverse behavioral, academic, socioeconomic, cultural, and ethnic backgrounds. Strong skills in collaboration, coaching, and building positive relationships with students, families, staff, and community partners are essential. Essential Duties Collaborates with staff, families, and administrators to support student placement, monitor progress, and ensure smooth transitions back to traditional school settings. Helps plan and implement instructional and behavioral supports that align with Virginia Standards of Learning (SOLs), program guidelines, and NNPS policies. Supports teachers, counselors, and paraprofessionals with effective classroom management strategies, crisis prevention, and positive behavior supports. Provides coaching, feedback, and professional learning to staff to ensure fidelity to evidence-based instructional and behavioral practices. Assists with data collection and analysis of academics, attendance, and behavior to guide instruction, interventions, and program evaluation. Monitors student learning and behavior plans to ensure needs are met through differentiated instruction and supports. Works with principals and central office staff to coordinate services, address concerns, and support program improvement. Facilitates communication with families and community partners to reinforce positive student behavior and engagement in learning. Supports budget and resource management for program operations under the direction of program leadership. Represents the program as a subject-matter resource on K-3 alternative and behavioral supports.