Akkodis is seeking a Cisco Contact Center Migration Specialist (Customer Success & Business Analyst) for our client based out in Hybrid / On-site in Fairfax, Virginia.
Pay Range:$50/-$60/hr on w2 without beneifts. The pay may be negotiable based on experience, education, geographic location, and other factors.
Key Responsibilities
Perform detailed discovery and documentation of existing Avaya call flows, IVR scripts, routing logic, queues, skills-based routing, and integrations for 32 separate contact center instances.
Design and map equivalent call flows, queuing strategies, and customer journeys in Cisco Contact Center Enterprise/Cloud (CCE/CCX or Cisco Webex Contact Center).
Collaborate with technical teams to ensure accurate translation of Avaya functionality (e.g., Experience Portal, POM, vectors, VDNs) into Cisco equivalents (e.g., CVP, ICM scripting, ECE, precision queues).
Create clear, comprehensive flow diagrams, requirement documents, and migration playbooks.
Lead or support User Acceptance Testing (UAT) cycles, including test script creation and defect triage.
Deliver targeted training and knowledge transfer sessions to end-users, supervisors, and administrators on the new Cisco platform.
Act as the primary point of contact for business stakeholders during the transition, ensuring minimal disruption and high adoption.
Identify and escalate risks, gaps, or functionality differences between Avaya and Cisco environments.
Preferred
Relevant certifications (e.g., Avaya ACIS/ACSS, Cisco CCNP Collaboration, ITIL).
Prior public-sector or multi-agency contact center migration experience.
Cisco certifications (CCNA Collaboration, CCNP Voice).
This is a high-impact, fast-paced contract role ideal for a seasoned contact center professional who thrives on complex migrations and driving successful customer adoption.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance
$50 hourly 2d ago
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Geographic Information Systems Technician
Insight Global
Support specialist job in Richmond, VA
Insight Global is looking for a GIS Design Tech. for one of our large engineering clients. This GIS Specialist is responsible for the development and accuracy of Geographic Information System (GIS) maps and data.
- This position will be mostly in the office assisting with GIS distribution designs and developing work packages for Joint Use Make Ready
- There will also be the opportunity for data collection; collecting and verifying data
- This job will be a great first step into electric distribution and will provide a valuable foundation for a career in the power delivery industry
REQUIRED SKILLS AND EXPERIENCE
- Engineering Tech. Degree or Bachelor's degree in a GIS, scientific or equivalent discipline
- GIS background or some similar data science (usually GIS degrees or those with environmental science degrees and GIS courses or minors)
- Esri's ArcGIS suite or other GIS software
NICE TO HAVE SKILLS AND EXPERIENCE
Distribution Experience
- Utility experience
- Computer Aided Design (CAD) tools
- Design experience
- Work Management Systems (WMS) SAP B1 and/or SAGE Experience
- Understanding of NESC codes and practices
$45k-77k yearly est. 4d ago
Access Support Representative
Cornerstone Technology Talent Services 3.2
Support specialist job in Dulles Town Center, VA
We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Dulles, VA. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting.
Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment.
Key Responsibilities
Access Control & Compliance
Monitor gates, turnstiles, and access points to ensure only authorized personnel enter.
Verify worker credentials, badges, and compliance documentation.
Issue and manage temporary badges and visitor passes.
Report irregularities or noncompliance to site supervisors.
Worker Onboarding & Assistance
Guide workers and subcontractors through the digital onboarding process.
Assist with account setup, documentation upload, and system login.
Provide clear instructions on mobile check-ins, digital badges, and QR codes.
Support multilingual onboarding as needed (tools/resources provided).
First-Line Technical Support
Serve as the first point of contact for access or credentialing issues.
Troubleshoot basic technical problems (e.g., badge not scanning, login errors).
Escalate more complex issues to centralized support following standard procedures.
Maintain accurate records of support requests and resolutions.
Customer Service & Communication
Deliver professional, courteous assistance to workers and site staff.
Communicate clearly and calmly when resolving issues.
Relay feedback to supervisors to support process improvements.
Performance Expectations
Ensure smooth and timely worker access.
Minimize delays by resolving issues efficiently.
Maintain accuracy in compliance and credential checks.
Provide a consistently positive support experience on site.
Key Qualifications
High school diploma or equivalent (some college or technical training preferred).
Prior experience in field support, help desk, IT support, or site operations is a plus.
Basic technical troubleshooting skills (hardware/software).
Strong attention to detail and ability to follow structured protocols.
Excellent communication and interpersonal skills.
Ability to stand/walk for extended periods and work outdoors at site access points.
$30k-35k yearly est. 5d ago
Quotations Specialist
Resource Lighting + Controls
Support specialist job in Virginia Beach, VA
The Quotations Specialist (QS) is an advanced-level position within our organization. The primary objective of this role is to quote, capture, and effectively manage projects, both on the open bid market and those specified by our agency personnel. The Quotations Specialist will be involved in all areas of the sales and marketing process and will be considered a profit center.
To be effective, the QS must develop strong relationships with distributors and key contractors to further differentiate Resource Lighting + Controls from our competition. The QS will also play a vital role in developing internal company processes to better manage in-house projects and increase team awareness of pricing strategies and methodologies that can improve overall bidding success rates.
The Quotations Specialist serves as the eyes and ears of our organization, working closely with company principals to ensure our investments and directives align with market needs. The QS is also the voice by which our goals and capabilities are communicated to customers and manufacturers. Integrity and professionalism are essential in representing the company and protecting our reputation.
This position requires a strong awareness of market trends to identify existing revenue opportunities while creating new ones. The ability to develop, implement, and follow through with a sales strategy is a key indicator of success.
Our industry is dynamic in that the design standards, building codes, manufacturers, products, markets, and customers are constantly evolving. A successful Quotations Specialist must stay informed and adaptable to maintain leadership within the marketplace.
This role includes a base salary, with opportunities to earn bonuses, commission and performance-based incentives.
Responsibilities
Develop and execute a consistent sales plan to accomplish the steps you and the principals determine necessary to accomplish your market and revenue objectives.
Meet or exceed all individual revenue goals.
Develop tools and methodologies that are instrumental in gaining efficiencies in the bid/project management processes while communicating market knowledge for the success of all sales personnel.
Target, track and book all available projects or opportunities.
Track and monitor hit ratio on projects bid vs. projects awarded to Resource Lighting.
Develop a follow up strategy that will keep you informed of all stages relative to a project and will allow us to meet all reasonable stakeholder (contractor, distributor, designer, principals, etc.) expectations.
Develop and maintain a communication structure that proactively informs customer of the project status.
Develop and record a budgetary system by dollar value per square foot that can be used to bid or estimate projects based on their design characteristics.
Develop and deliver sales presentations on RLC's factories, their products and sales programs to your target customer base.
Educate our customer base so they may replicate/promote our sales initiatives to their customer segment.
Provide application and technical assistance both on-site and in the office to customers on lighting and lighting control components.
Use internal/external business systems to provide pricing, layouts and technical data to customers.
Provide assistance to facilitate the steady, organized flow of standard and non-standard business through the office.
Exhibit interest and initiative in gaining continuous knowledge and expertise in the field of lighting sales.
Maintain a vested interest in the general business flow of RLI's operation to better serve the sales group and our customers.
Support and attend all requested internal and factory training sessions.
Support and attend all requested internal operational and sales meetings.
Support and participate in all requested RLC functions.
Requirements
Advanced electrical/lighting quotation experience.
Ability to assemble a complete and competitive project bid that addresses all areas of the solicitation requirements while maximizing the profitability to the company.
Knowledge of local building codes, national or local governing agencies that regulate or create standards relating to lighting design.
Advanced understanding of lighting technology, products and their application.
Advanced understanding of lighting design and the ability to interpret electrical schematics and drawings related to lighting and lighting systems.
Ability to interpret specifications (performance, project and product).
Continually exhibit qualities of leadership.
Awareness of industry/customer trends and the products or services RLI offers that fulfill their needs.
Desire to sell and find solutions to customers lighting needs.
Solid understanding of RLI's manufacturers' products, the resources that support them and the tools or processes necessary to sell them to the customer.
Determination to be the best in your given position or field.
Must be able to develop and execute a documented sales strategy.
Must be able to target and create market opportunities and assemble or create the tools necessary to capture it.
Must be a solid, effective business resource.
Must be diligent in gaining the knowledge and certifications necessary to be respected in your product area.
Must possess a high level of personal ownership.
Strong interpersonal skills.
Good written communication.
Knowledgeable with the Microsoft Office Suite of products - Word, Excel, Outlook.
Must have good organizational skills, with the ability to multi-task to meet deadlines.
Must be able to create and maintain an impeccable reputation among peers, Resource Lighting + Controls (RLC) competitors, manufacturers and customers.
Maintain confidentiality of sensitive information relative to RLC's business and that of the customers we support.
$44k-87k yearly est. 2d ago
Tech Data Center Ops Specialist
PTR Global
Support specialist job in Ashburn, VA
Pay Range: $23.00 - $25.90 Work hours: could be flexible. Would discuss during the interview. 10-6 Mon-Fri 11-7 Mon-Fri On Call: Yes Contract to Hire: Yes Job Description: Supports hardware and software installation configuration operation and ongoing maintenance of an organization's computer / data center. Operates monitors and performs troubleshooting of equipment networks and data processing / batching assists with logging and documentation of equipment and processes. Responsibilities may also include cabling racking and server installations. Key Responsibilities: • Provides operational and technical support for assigned data center computer systems and associated peripheral equipment. • Monitors performance of on-line systems utilizing software support tools to complete all scheduled jobs in a timely manner. • Performs standard maintenance and repair. • Interfaces with clients and appropriate support groups to escalate issues for resolution. • Reassigns job priorities according to precedent policy and procedures. • Participates in on-call rotation responds to alerts and systems issues. • Updates systems and applications. • Partners with vendors and component suppliers to replace or repair failed equipment. Key Qualifications: High School Diploma or GED required May require technical certification or Associate Degree Generally 1-2years' experience in area of responsibility.
Pay Range: $23.00 - $25.90 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
$23-25.9 hourly 2d ago
Technical Support Specialist
CSA Global 4.3
Support specialist job in Virginia
Full-time Description
Client Solution Architects (CSA) is currently seeking a Technical SupportSpecialist to support a program at Dahlgren, VA.
For nearly 50 years, CSA has delivered integrated technology and operational support services to meet the defense and federal sector's most complex enterprise needs. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
This position is contingent on contract award.
How Role will make an impact:
Technical Proficiency:
Computer networking concepts, protocols, and security methodologies
System performance and availability monitoring
Network access, identity, and access management (e.g., Public Key Infrastructure)
Remote access technologies
Systems administration concepts
Common network tools (e.g., ping, traceroute, nslookup)
Electronic device functionality (computers, network components, peripherals)
Operating System command line execution (e.g., ipconfig, netstat)
Cloud computing service and deployment models (SaaS, IaaS, PaaS)
Network protocols (TCP/IP, DHCP, DNS)
Security Awareness:
Cybersecurity principles, threats, and vulnerabilities
National and international cybersecurity laws, regulations, and ethics
Organizational IT user security policies (e.g., account management, access control)
Data security standards (PII, PCI, PHI)
Information classification, compromise procedures, and incident management processes
Support and Service Delivery:
Risk management processes (assessment and mitigation)
Incident data analysis and trend identification
Service desk best practices
Customer service and communication skills
Technical training development and delivery
Incident tracking and solution database management
Trouble ticketing system utilization (incident, problem, event documentation)
Standard Operating Procedure (SOP) development and maintenance
Requirements
What you'll need to have to join our award-winning team:
Clearance: Must possess and maintain an active Secret Clearance
Two (2) years of related experience in industry, federal or DoD Information Technology (IT)/Help Desk support
IAT I Certification: A+, Network+, SSCP, CND, OR CCNA
What Sets You Apart:
IAT II Certification: CCNA, Security+, CySA+, CND, OR SSCP
$42k-77k yearly est. 13d ago
Seeking former FT Senior Engineering Support Specialist
General Dynamics Mission Systems 4.9
Support specialist job in Manassas, VA
Basic Qualifications
Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent combination of education and relevant work experience, plus 2 years of relevant experience, or a Master's degree.
CLEARANCE REQUIREMENTS:
Department of Defense Secret security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.
Responsibilities for this Position Job Requisition: Tester for the Payload Control System (PCS)
Job Summary:
The PCS Test and Integration Engineer will be responsible for testing and validating the Payload Control System (PCS), a critical component of our advanced defense solutions. The PCS supports various payloads, ensuring operational effectiveness and integration within broader systems.
Key Responsibilities:
Develop, implement, and execute test plans and procedures for the PCS to ensure it meets operational requirements and performance standards.
Conduct system integration testing, including hardware and software components, to validate system functionality and interoperability within larger defense systems.
Perform system troubleshooting and debugging to identify and resolve issues.
Collaborate with cross-functional teams, including software developers, systems engineers, and other test engineers, to ensure comprehensive test coverage and effective issue resolution.
Document test results, generate test reports, and communicate findings to stakeholders.
Ensure compliance with relevant standards, regulations, and quality assurance processes.
Support field testing and validation activities as required.
Qualifications:
Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent
combination of education and relevant work experience, plus 2 years of relevant experience; or Master's degree.
Proven experience in system testing and validation, preferably within defense or aerospace industries.
Familiarity with the Payload Control System and integration within larger defense systems.
Strong analytical and problem-solving skills.
Strong communication and documentation skills.
Ability to work collaboratively in a team-oriented environment.
Desired Skills:
Experience with advanced defense systems.
Knowledge of various payloads and their integration.
Proficiency in DOORs, automated testing tools, and scripting languages.
Additional Responsibilities:
Generation of system test work products by applying the appropriate standards, processes, procedures, and tools.
Development of test and diagnostic programs, designs test fixtures and equipment, and completes specifications and procedures for new products.
Development of functional, environmental, operational, and/or performance tests on hardware, software, and systems.
What you'll experience:
Technologies that aren't just top-notch, they're often top-secret.
A team of bold thinkers committed to exploring what's next.
Opportunities to gain new knowledge - as it's discovered.
What you bring to the table:
A Bachelor's of Science or Technology degree, a related specialized area or field (or equivalent experience) plus a minimum of 2 years of relevant experience;
Demonstrate narrowly focused in-depth technical level of practical operational process knowledge in a specific engineering area.
Demonstrate technical competence in the setup, monitoring, and documentation of experiments and/or lab equipment.
Strong grasp of Navy maintenance procedures and philosophies, especially for combat systems.
Openly proposes ideas that enhance productivity and efficiency, solicits input, and optimizes solutions.
What sets you apart:
Former U.S. Navy Fire Control Technician (FT) with experience on Virginia, Seawolf, Ohio, or 688-class submarines.
Prior experience working with BYG-1, SWFTS, CIS, or CCE systems.
Creative thinking with the ability to multi-task.
Commitment to ongoing professional development.
Team player who thrives in collaborative environments and revels in team success.
About Us:
Help make the technologies, products, and services that make a difference. That's the opportunity that's waiting for you at General Dynamics Mission Systems. We help our nation's heroes keep our nation safe by creating solutions so advanced, they redefine innovation for the world. It's an amazing challenge. And it's waiting for you now.
Our Commitment to You:
An exciting career path with opportunities for continuous learning and development.
Research oriented work, alongside award winning teams developing practical solutions for our nation's security
Flexible schedules with every other Friday off work, if desired (9/80 schedule)
Competitive benefits, including 401k matching, flex time off, paid parental leave, healthcare benefits, health & wellness programs, employee resource and social groups, and more
See more at gdmissionsystems.com/careers/why-work-for-us/benefits
Workplace Options:
This position is on-site. While on-site, you will be a part of the Manassas, VA facility.
#CJ2
Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $99,395.00 - USD $110,266.00 /Yr. Company Overview
General Dynamics Mission Systems (GDMS) engineers a diverse portfolio of high technology solutions, products and services that enable customers to successfully execute missions across all domains of operation. With a global team of 12,000+ top professionals, we partner with the best in industry to expand the bounds of innovation in the defense and scientific arenas. Given the nature of our work and who we are, we value trust, honesty, alignment and transparency. We offer highly competitive benefits and pride ourselves in being a great place to work with a shared sense of purpose. You will also enjoy a flexible work environment where contributions are recognized and rewarded. If who we are and what we do resonates with you, we invite you to join our high-performance team!
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
$99.4k-110.3k yearly Auto-Apply 25d ago
Security & Technical Support Analyst
Optical Cable Corporation 4.2
Support specialist job in Roanoke, VA
Basic Function:
This critical IT role combines security operations and technology support for various business areas at OCC. Security operations includes troubleshooting of security-related issues, recommendation of security best practices and leading projects to improve the company's security posture. This role will also engage in supporting virtual servers, desktop systems, personal & networked printers, basic software troubleshooting, basic Network troubleshooting & support, basic Telephone Systems support and other responsibilities as needed.
Significant Responsibilities:
Security:
Demonstrates a thorough understanding of IT security concepts, including common attack vectors, prevention methods, end-point detection and remediation (EDR), Security Incident Event Monitoring (SIEM) etc.
Investigates and recommends security Monitoring best practices, nature of alerts and risk assessment.
Partners with the Manager of IT Support to present security monitoring summaries, risks and remediation to upper Management.
Works with the Cyber Security Compliance Manager to understand the security-monitoring framework and ensure that the right controls are being monitored completely.
Recommends security solutions, methods to the Manager of IT Support.
In conjunction with the Manager of IT Support, highlight problem areas quickly and effectively, ensuring that OCC Management has the information needed to make effective decisions.
Participate in audits or cyber-security testing to provide supporting data as necessary.
Infrastructure Technical Support:
Performs administration and support tasks in a Microsoft Windows environment.
Responds to first and second level support requests from business areas via phone call or email.
Performs troubleshooting activities and communicates with business partners to solve day-to-day issues.
Independently researches issues and/ or collaborates with the IT team to diagnose and resolve issues.
Monitors the OCC incident management system (Spiceworks) and follows up with assigned personnel to ensure issues are resolved in a timely manner.
Helps to maintain a centralized source of information/documentation that enables the Help Desk staff and support technicians to recover from technology issues quickly.
Identifies problem trends and ensures that troubleshooting efforts are completed for recurring issues until permanent solutions are created.
Works effectively in a small team environment, exchanging ideas freely, providing input and accepting suggestions to work towards a solution.
Communicates ideas, situations and status clearly and effectively.
Is comfortable in a fast-paced environment where competing priorities will require effective time management, effective communication and reliable follow-up.
Participates in an on-call rotation.
Delivery: This role requires someone who takes the initiative to investigate, collaborate and communicate. Drive excellence and doesn't hesitate to challenge the status quo in a constructive manner.
Promotes OCC's service excellence and quality. Provides excellent service to business partners; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs.
Champions OCC's mission, vision and values (as detailed in our
15 Essential Points of Success
); complies with policies and procedures, ethical standards and Code of Conduct.
Job Scope:
Organization responsibility-has no supervision or leadership responsibilities
Communication-frequent daily contact with all levels of employees, contractors and vendors
Confidentiality-follows company policy/procedures for all levels and types of communication
Financial Responsibility - has no financial responsibility
Judgment - has responsibility on certain custom mission critical systems for the company.
Compliance-follows company policy/procedures for Human Resources, Sarbanes-Oxley, ISO, etc.
Travel-occasional overnight travel to out-of-state facilities
Minimum Qualifications Required:
Education and Experience:
Experience in Microsoft Azure cloud computing configuration and administration are a plus.
Cisco certifications are a plus.
Certifications in Windows-based technologies or Cloud computing are a plus.
High school diploma or GED with three years' IT related work experience in a corporate working environment is required.
Associate degree in a computer science/information technology related field preferred.
Other Minimum Qualifications: Effective interpersonal, communication and teamwork skills. Must have ample amount of knowledge with the Information Technology infrastructure to ensure timely problem resolution and to minimize service interruptions. Must be capable in handling tactical level tasks and projects.
Essential Skills, Abilities & Knowledge: CompTIA or vendor specific certifications a plus. Work schedule will be designed to provide a balance of hours-of-responsibility and off time but the ability to be available 24x7 is an essential requirement.
Working Conditions: This is a partially sedentary job which requires sight sufficient for computer use and hearing sufficient for extensive, direct and/or telephone contact with customers, management and employees. Responsibilities require an individual to be physically mobile to move around the facility. The nature of this position and the personal interactions involved require that an individual possess significant and persuasive interactive communications skills. 40+ hour on-site work week with on-call availability required. Sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components, occasional inspection of cables in floors and ceilings, lifting and transporting of moderately heavy objects such as computers and peripherals. Reasonable accommodation may be made to enable individuals with a disability to perform the essential functions.
Note: This job description is only meant to be a representative summary of the major responsibilities and accountabilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.
$56k-94k yearly est. 32d ago
System Support and Logistics Specialist
Toyon Research 4.1
Support specialist job in Ashburn, VA
Requirements
B.A. or B.S. in physical science, engineering or equivalent experience in a technical field
At least five years post-degree work experience is preferred
Proficiency working with basic hand tools and instrumentation
Experience with principals of instrument calibration
Hardworking, self-motivated, reliable, detail-oriented, and organized
Excellent troubleshooting and problem-solving skills
Ability to work independently and as part of a team
Ability to lift and maneuver items that weigh up to 50 lbs. with manual lift equipment
Possess valid driver's license and be able and willing to travel within DMV area (mileage will be reimbursed)
Computer proficiency (Microsoft Office)
WE OFFER AN EXCEPTIONAL EMPLOYEE BENEFITS PACKAGE!
Competitive Industry Pay
100% Employer-Paid Medical Insurance Premium
HSA with Employer Contributions
Dental and Vision Coverage Options
Paid Holidays
Paid Vacation and Sick leave
Company Funded 401(k) and Profit Sharing Plans
Employee Stock Ownership Plan (ESOP)
Life and Disability Insurance
Paid Parental Leave
Discretionary Bonus Eligibility
The annual pay range for the System Support and Logistics Specialist position is $80,000 to $140,000.
The posted pay range values provide the candidate with guidance on annual base compensation for the position, at a full time level of effort, exclusive of overtime, bonus, and benefits-related compensation, over a range of qualifications that may fit hiring objectives. Toyon Research Corporation will consider the individual candidate's education, work experience, applicable knowledge, skills and training, among other factors, when preparing an offer of employment.
Pay Transparency Nondiscrimination Provision
Equal Opportunity Employer including Disability and Veterans
Applicant Privacy Notice
Learn more about our company in our latest video, We are Toyon.
The application window for this posting will remain open until the position is filled.
Ref #2612-G
$80k-140k yearly 20d ago
Senior Mobile Support Specialist
DMI 3.5
Support specialist job in McLean, VA
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at *************
About the Opportunity
DMI, LLC is seeking a Senior Mobile SupportSpecialist to join us. The Unclassified Mobile SupportSpecialist (Senior) is responsible for managing and supporting mobile and wireless services for the DISA J6 enterprise. This includes provisioning, troubleshooting, lifecycle management, and compliance of unclassified mobile devices such as smartphones, tablets, and MiFi units. The specialist ensures secure, efficient, and user-focused delivery of mobile services in accordance with DoD and DISA policies.
Duties and Responsibilities:
Mobile Device Lifecycle Management:
Provision, deploy, replace, and deprovision mobile devices (e.g., iPhones, iPads, MiFi).
Maintain inventory and ensure accurate tracking of all mobile assets.
Support the J6 Buy Back Program and ensure proper sanitization and deactivation of devices.
User Support & Service Fulfillment:
Respond to user requests for mobile services, including new activations, plan changes, and troubleshooting.
Provide training and guidance to users on device usage and security best practices.
Support device delivery and pickup at locations such as the Pentagon, Mark Center, and Hampton Roads.
Vendor & Carrier Coordination:
Interface with commercial wireless carriers (e.g., AT&T, Verizon, T-Mobile) and DISA Mobility teams.
Manage user accounts on carrier portals and MDM platforms (e.g., Apple Business Manager, MobileIron/MORFEUS).
Compliance & Security:
Ensure compliance with DODI 4640.07, DODI 8500.01, and DISA STIGs for mobile devices.
Support mobile data retention and archive activities using approved tools.
Assist with warranty repair coordination and device configuration for security compliance.
Reporting & Analytics:
Generate and maintain reports such as:
Wireless Usage Reports
Inventory Level Reports
Rate Optimization and Trend Analysis
Wireless Bills and Cost Accounting
Validate data across systems (e.g., WAWF, MDM, carrier usage) every six months.
Project & Process Support:
Participate in mobile device lifecycle refresh (LCR) planning and execution.
Support enterprise mobility projects, including evaluation of new devices and service models.
Maintain and update KM documentation and SOPs related to mobile services.
Qualifications
Required Skills/Certifications:
Secret security clearance
CompTIA Security + certification
5+ years of experience in mobile device support or telecommunications in a DoD or enterprise environment.
Strong knowledge of mobile platforms (iOS, Android), MDM systems, and carrier management portals.
Familiarity with DoD mobile security policies and compliance frameworks.
ITIL Foundation certification - preferred
Apple Certified iOS Technician (ACiT) or similar - preferred
Min Citizenship Status Required: Must be a U.S. Citizen
Physical Requirements: There are no physical requirements for this position.
Location: McLean, VA
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:
Do What's Right - We lead with honesty and integrity.
Own the Outcome - We take responsibility and deliver.
Deliver for Our Customers - We are relentless about delivering value.
Think Bold, Act Smart - We innovate with purpose.
Win Together - We collaborate and celebrate our success.
These values aren't just ideals-they show up in how we support every part of your well-being:
Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.
DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
$60k-105k yearly est. Auto-Apply 51d ago
Help Desk Technician 4
Telos Corporation 4.6
Support specialist job in Ashburn, VA
The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of our solution and the integrity of our people. Explore what you can bring to our solutions in information assurance, secure networks, secure enterprise messaging, and identity management.
Be a part of the Telos culture and see what sets us apart! Telos offers an excellent compensation package with benefits that include generous paid time off, medical, dental, vision, tuition reimbursement, and 401k. Our employees enjoy more than just a great work environment!
We are seeking a Helpdesk Agent / Technician to join our customer support team in a Department of Defense (DoD) environment. You will be responsible for taking technical calls from military end users with the goal of resolving the problem over the phone. Otherwise you will dispatch spare parts and track delivery / operational status of the system.
We're always on the lookout for exceptional (Job Title) to join our growing team. This is an evergreen job posting intended to build a pipeline of talented individuals for future openings across multiple teams.
Responsibilities:
* Provides Tier II and III technical software, hardware, and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve technical support issues for end-users of the organization's products and services.
* Uses automated information systems to analyze routine situations.
* Reviews incoming requests (both computer generated and verbal) sort, code, and prioritize for proper action.
* Resolves problems or contacts more senior technical support as necessary.
* Supports users by fulfilling individual requests for support or replacement parts in the utilization of the various systems available.
* Conducts technical research for source of information required in support of request for information related to ongoing programs.
* Instructs users in the use of systems specific to the government contract.
* Interacts with other team members, such as network services, engineering, and/or information systems to restore services and/or identify and correct the core problem.
* Meet all contractual SLAs (service level agreements) and AQLs (acceptable quality levels).
Job Requirements
Qualifications:
* High School Diploma w/ 4-5 years of experience minimum
* Experience with ServiceNow is preferred but not required
* An active DoD Secret Clearance is required or the ability to obtain. Preference will be given to those applicants with an active DoD Secret Clearance
* Minimum IAT Level II certification in accordance with DoD 8570.01-M (Security+ CE certification or higher) required
* Strong written and verbal communications skills and the ability to interact with people at all levels are required
* A professional attitude regarding attention to detail and customer service and excellent organizational skills are required.
Telos maintains a drug-free workplace and will conduct drug testing on all applicants who have accepted an offer of employment,
Telos Corporation participates in the E-Verify program. Therefore, any employment with Telos will also be contingent upon confirmation from the Social Security Administration ("SSA") and/or the Department of Homeland Security ("DHS") of your authorization to work in the United States.
Telos Corporation and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Telos Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at **************. If you require relay service assistance, please click on the following link to review information on your state's relay service: *************************************************
Telos Corporation is an EEO/AA employer.
Job Type
Full-Time
Location
Ashburn, VA 20147 US (Primary)
Telos offers an excellent compensation packages including salary commensurate with experience and benefits to meet your needs for today and the future. Telos and its subsidiaries are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
$53k-80k yearly est. 60d+ ago
Help Desk Support Technician
Nuaxis Innovations 3.9
Support specialist job in Falls Church, VA
\# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.** **Technology is our Passion. People are our Purpose.**
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated **Help Desk Support Technician - ECOSphere** for a Full-Time position.
**Job Summary:**
+ Position OverviewProvides Tier 1 support for end users in a distributed PC/network environment. Supports hardware/software, connectivity, remote access, and basic application access issues; logs, tracks, resolves, and escalates incidents per service levels. **Key Responsibilities** - Respond to user support requests via phone, email, and direct customer contacts; provide courteous, solutions-oriented support.- Enter, manage, and document incidents in a ticketing system; ensure accurate categorization, notes, and closure confirmations.- Install and test PCs, printers, and peripherals; configure OS; load COTS and application software; perform upgrades and maintenance.- Troubleshoot hardware/software issues and coordinate repairs; perform diagnostics and restore normal operations.- Support Active Directory functions including password resets; support VPN, remote desktop/Bomgar, and network connectivity troubleshooting using command-line and standard tools.- Support MDM for mobile devices (iOS) and endpoint configuration as required.- Perform imaging tasks (including PXE boot imaging) and assist with system deployments and refresh cycles.- Perform manual antivirus scans after malicious incident notifications and follow documented response procedures.- Maintain relevant documentation and contribute to knowledge base articles to reduce repeat incidents.- Receive equipment deliveries, maintain inventory/records, assist with imaging systems, and prepare/track equipment shipments to customers.- Escalate unresolved issues to appropriate system engineers/administrators and communicate status to users per SLA. **Required Qualifications / Certification** - CompTIA A+ certification (or equivalent).- Proficiency resolving Tier 1 support issues via phone, email, remote desktop, and on-site support as required.- Working knowledge of Windows 10/11, Office 365, Adobe Acrobat DC; familiarity with Apple devices supported.- Experience with ticketing systems and customer service in IT support environments.Preferred Qualifications- Knowledge of cloud computing concepts (plus).- Experience supporting identity/access workflows and multi-application account provisioning (nice to have)..
**Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!**
**Our Profile** :
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More (**************************
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More (**************************** about our Benefits and Culture!
\#NAI #DICE
$51k-89k yearly est. 3d ago
Tier 1, 2 and 3 Help Desk Support
ÁBaco Strategy 4.5
Support specialist job in Fairfax, VA
Ábaco Strategy is a certified Virginia Minority-Owned and Woman-Owned for-profit business, based out of Leesburg, Virginia's HUBZone. We specialize in Process Improvement, IT Service Management, CMMI, PMBOK , Program/Project Management, IT Governance, Risk Management and Compliance (GRC).
We partner with our commercial and government customers to assess their organizational capabilities and help them improve the process, quality and performance of their organizations.
Ábaco's experienced personnel is certified in ITIL v3, ISO 9001, ISO 20000-1, ISO/IEC 27001, CMMI v1.3 and other relevant continual improvement models.
Our consultants have proven experience implementing continuous improvement frameworks that enhance organizational maturity and process capabilities.
Job Description
General Information
Location: Fort Belvoir
Industry: Information Technology
Required degree: 4 year degree
Minimum Requirements:
· An active Top Secret Clearance w/ SCI is required.
· A Security+ OR CASP certification is required.
· Bachelor's degree in Computer Science, Information Technology, Cyber Security or related fields is “highly desirable.”
· Tier 1: 1-3 years of industry experience in providing level I & II IT Help Desk support to end users in a micro processor-based networked environment.
· Tier 2: 3-5 years of experience in the aforementioned.
· Tier 3: 6+ years of experience in the aforementioned.
· Demonstrated experience in interacting with senior analysts and engineers to identify and resolve core problems.
· Knowledge of various desktop and notebook applications including Windows 7. MS Office 2007/2010, Adobe Pro, WebEx, and Remedy ticketing system
· Experience in providing remote technical assistance
· Customer-centric and able to handle requests in a timely manner
· Excellent oral/written communications skills
· Willingness to work in a collaborative team-oriented environment
Abaco is an EOE/Affirmative Action Employer. We understand the value of diversity and its impact on a high performance culture. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. We are a military friendly organization and veterans are encouraged to apply. Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States.
As a HUBZone certified company, we encourage applicants who live in HUBZones, as designated by the Small Business Administration (SBA). For more information visit ******************************** .
Thank you for considering us for employment.
For more information about us please visit: *********************
Qualifications
IT Help Desk, IT Support
Additional Information
An active Top Secret Clearance w/ SCI is required.
A Security+ OR CASP certification is required.
$46k-87k yearly est. 60d+ ago
Production Support Tech (Digital Print White Bark): Virginia Correctional Enterprises #00306
DHRM
Support specialist job in Virginia
Title: Production Support Tech (Digital Print White Bark): Virginia Correctional Enterprises #00306
State Role Title: Admin/Office Specialist III
Hiring Range: $38,206 - $57,311
Pay Band: UG
Location: VCE Headquarters
Agency Website: ************
Recruitment Type: General Public - G
Job Duties
To enhance the correctional programs of the Commonwealth of Virginia by operating a viable business entity that provides jobs and work skills for sentenced offenders to help them successfully re-enter society and offers quality goods and services to our customers, on time and at a fair price.
To provide support operations in digital print plant by performing accurate data entry, purchasing, inventory control, customer service, reporting, and prioritizing job production for the production staff at the plant.
If hired by VCE you will start or restart a 12-month probationary period.
Minimum Qualifications
Proficiency in computer keyboarding and MS Word, Outlook, and Excel.
Proficiency in planning, organizing, record-keeping, purchasing, problem-solving, and training. Ability to effectively manage time, maintain attention to detail, prioritize, and make decisions. Ability to work independently, resolve problems, and perform effectively in complex work situations that involve multi-tasking and procedural requirements.
Ability to work in environments in which production, chemical, equipment or other environmental risks may be present. Ability to communicate clearly both orally and in writing, listen effectively and handle difficult situations. Prior experience in an office or manufacturing environment.
Additional Considerations
Experience in production planning or scheduling. Experience with a ERP/MRP system.
Special Instructions
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
If selected as a finalist with the VADOC, candidates can expect the following:
Background Investigation Requirements: All applicants are subject to a background investigation. Investigations may include fingerprint checks (State Police, FBI); local agency checks; employment verification; verification of education (relevant to employment); credit checks; and other checks based on the position.
Drug Testing Requirements: Applicants applying to a designated safety sensitive position are subject to a pre-employment drug screen. Marijuana use is prohibited for positions that require possession of a firearm or a Commercial Driver's License in the performance of official duties such as Corrections Officers, Probation Officers, Tractor Trailer Drivers and others.
Application Requirements: Application and/or résumé for this position are only accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System. All applications should be submitted by 11:55pm on the closing date for the position. Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. The decision to interview an applicant is based solely on the information received for this position from the electronic application and/or résumé.
Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of VA employees only) MUST attach these forms when submitting their state application and/or résumé. VADOC is an EEO employer and is committed to supporting workforce diversity, equitable opportunities and inclusivity. Reasonable accommodations are available upon request.
VADOC values our Veterans and encourages all to apply and receive preference in the hiring process. AmeriCorps, Peace Corps, and other nation service alumni are also encouraged to apply. Click here for more information: Virginia Values Veterans (V3) Program - Virginia Department of Veterans Services.
Contact Information
Name: Human Resources
Phone: ************
Email: EMAILED APPLICATIONS/RÉSUMÉS WILL NOT BE ACCEPTED FOR THIS POSITION
In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at ************.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
$38.2k-57.3k yearly 1d ago
Business Banking Support Specialist
First National Bank 4.1
Support specialist job in Charlottesville, VA
Are you a proactive, customer-focused individual with a passion for delivering exceptional service and supporting branch operations? First National Bank is seeking a Business Banking SupportSpecialist to join our team in Charlottesville, VA!
This Business Banking SupportSpecialist is responsible for customer service and teller duties, including account opening and maintenance, teller operations, and relationship management. This role is critical to the smooth functioning of the business branch, offering a blend of leadership, customer service, and operational responsibilities that provide a rewarding and dynamic work environment.
What's in it for you?
Rewarding compensation
Hands-on learning in a professional, community-focused environment
Valuable career building experiences to support your long-term goals
What will you be doing in this role?
Operating a teller window to serve the Bank's customers by processing a variety of transactions with minimal errors. This includes, but is not limited to, accepting deposit and withdrawal requests, loan payments, verifying cash and customer signatures, identifying customers appropriately, and maintaining and balancing a cash drawer within established limits and guidelines.
Opening new accounts, certificates of deposit, and other products offered by the Bank. Answering customer questions, providing account opening information, and ensuring that proper paperwork is completed and entered on the computer system.
Assists in preparing reports for business branch performance, audits, and compliance purposes. Addresses discrepancies in transaction records or balancing issues promptly.
Assists with branch initiatives and special projects led by commercial and credit management.
Requirements
What will you need?
High School graduate or equivalent required. Associate's degree in business, finance, or a related field preferred.
Six (6) months of previous experience in banking, customer service or retail or equivalent as demonstrated through a combination of work experience, training, or education. Prior Teller experience and basic knowledge of banking products and services, banking regulations, and industry standards preferred.
Working knowledge of Microsoft Office products.
To be a well-organized, detail-oriented, problem solver who shows strong initiative and learns and works quickly and accurately with minimal supervision.
Proven customer service and problem resolution skills.
Strong interpersonal and verbal communication skills with ability to understand and carry out instructions, produce reports, organize information, speak clearly and effectively communicate information to customers, peers and management.
Physical/Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
This position works in a normal office environment.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.
We are proud to be an EEO/AA/M/F/Disabled/Veteran employer
$60k-99k yearly est. 3d ago
Senior Staff Audit Support Specialist
Lancesoft 4.5
Support specialist job in Washington, VA
The purpose of the Senior Auditor position is to assist with planning, execution, communication, and reporting of all internal audit activities associated with USAC's operations. SCOPE OF WORK:
Understand the functional and operational areas of the organization and identify areas of greatest risk to the USAC and the universal service fund.
Provide input to the development of audit procedures designed to meet audit objectives and organizational risks.
Plan and perform compliance, financial, and operational audits in accordance with the Institute of Internal Audit (IIA) and other applicable audit standards.
Ensure compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
Prepare clear and concise audit work papers, reports, and other communications to document audit procedures performed and exceptions noted.
Perform self-review of work paper documentation for quality assurance purposes.
Execute the necessary corrective recommendations for deficiencies identified during work paper review.
Provide value adding recommendations for audit findings identified.
Communicate audit results, in oral or written format, to the auditee, USAC management and/or the Audit Committee.
Maintain cordial professional relationships with auditees across divisions to facilitate progress of audits.
Pursue professional development opportunities, including external and internal training and professional association memberships, certifications and share information with co-workers to contribute to the growth and development of the Audit and Assurance Division.
Provide on the job coaching and perform preliminary reviews of the work product of less experienced staff level auditors where applicable.
Provide assistance for investigations, strategic initiatives, divisional special projects and any other assigned projects as needed.
QUALIFICATION AND EXPERIENCE:
Bachelor s degree and/or relevant technical training and certifications.
Five (5) to Seven (7) years of directly related experience.
One (1) to Two (2) years of operational and/or Qualification and Experience.
High level of proficiency in the following tools: ACL, Microsoft Office Suite, Visio and MS Project.
Ability to absorb information from multiple sources and produce clear, accurate and concise communications.
Strong project management skills and experience with a proven history of results.
Ability to maintain a high degree of confidentiality and the ability to deal appropriately with sensitive information.
Excellent analytical and proven problem-solving skills.
Ability to work well individually and in teams to share information, support colleagues and encourage participation.
Ability to travel out of town on a periodic, as needed basis.
Certified Public Accountant (CPA), Certified Internal Auditor (CIA), Certified Fraud Examiner (CFE), preferred
The following skills are required:
N/A
The following skills are desired
N/A
$77k-107k yearly est. 33d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Danville, VA
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$58k-80k yearly est. 3d ago
Student Support Specialist - Center for Global Engagement (Part-Time)
James Madison University 4.2
Support specialist job in Harrisonburg, VA
Working Title: Student SupportSpecialist - Center for Global Engagement (Part-Time)
State Role Title: Education SupportSpecialist II
Position Type: Part-time - Wage / Part-time Salaried
Position Status: Part-Time
FLSA Status: N/A
College/Division: Center for Global Engagement
Department: 100148 - CGE Administration
Pay Rate: Minimum Starting
Specify Range or Amount: $22 per hour
Is this a JMU only position? No
Is this a grant-funded position? No
Is this a Conflict of Interest designated position? No
Beginning Review Date: 1/5/2026
About JMU:
At James Madison University (JMU), we're more than just a publicly funded institution - we're a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.
Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.
At JMU, we believe in Being the Change - and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.
Discover what makes JMU a great place to work: bit.ly/JMUEmployment
General Information:
The Center for Global Engagement (CGE) is seeking a Student SupportSpecialist with strong professional experience and a polished, service-oriented approach to supporting students and families. The Student SupportSpecialist serves as a key point of contact for study-abroad-related questions that come through the office's communication channels and supports students and families throughout all stages of the study abroad process.
The role provides clear and friendly initial guidance, supports communication and preparation before students depart, assists with first-level communication while students are abroad, and helps facilitate re-entry support upon their return.
Duties and Responsibilities:
• Respond to study abroad-specific inquiries forwarded from the main office, including phone messages, emails, and walk-in referrals, offering helpful and professional guidance.
• Provide first-level advising on program options, application steps, scholarships, timelines, and common logistical questions.
• Serve as a primary contact for communication with students who are abroad, helping triage questions or concerns and ensuring they are routed promptly and appropriately to advisors or CGE leadership.
• Communicate confidently with parents and families, addressing frequently asked questions about safety, program logistics, and overall expectations.
• Support the advising team by tracking inquiries, assisting with documentation, organizing program information, and directing students to the correct advisor or resource.
• Assist with pre-departure preparation, including communicating requirements related to orientations, passports/visas, insurance, and deadlines.
• Provide support for events such as information sessions, orientations, and outreach activities by preparing materials, providing on-site assistance, and occasionally representing the study abroad office through brief presentations or public speaking.
• Contribute to re-entry communication and support for returning students.
• Collaborate with student peer advisors, offering guidance on day-to-day tasks and assisting with their onboarding and training, helping ensure they have the information and support needed to assist students effectively.
• Help maintain a welcoming, organized, and service-focused environment for all individuals engaging with study abroad services.
Qualifications:
• Professional experience in customer service, administrative support, advising, or another communication-focused role
• Strong written and verbal communication skills, with the ability to interact comfortably and confidently with both students and parents
• Excellent organizational abilities and attention to detail
• Ability to manage multiple tasks and prioritize effectively in a busy office setting
• Comfort working both independently and collaboratively with staff
Additional Considerations:
• Experience working in higher education or student services
• Experience living, working, or studying abroad
• Familiarity with intercultural communication concepts
• Experience with Terra Dotta or similar database management systems
Additional Posting Information:
Work Schedule & Compensation
• 20-29 hours per week
• Flexible scheduling during regular business hours
• Compensation commensurate with experience and qualifications
Conditions of Employment:
Employment is contingent upon the successful completion of a criminal background check.
E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.
EEO Statement:
James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.
We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.
Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: **************.
Reasonable Accommodation:
If you are an individual with a disability and need assistance searching or applying for jobs please contact us at ************** or ************. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.
$22 hourly 22d ago
IT Engineer and Support Specialist
Sciolex Corporation
Support specialist job in Chantilly, VA
What do you get when you bring together a team of bright individuals and place them into an environment where “work” means making a difference in the lives of people across the globe?
You get Sciolex Corporation, a fast-growing defense contractor focused on providing the U.S. Government a level of service that surpasses the epitome of excellence. Our core services include systems engineering technical advice, technical support, and administrative assistance. From our humble beginning as a small Service Disabled, Veteran Owned Small Business in Chantilly, VA, Sciolex Corporation is now the home for over 1,000 employees across the U.S.
Over the past 15 years, Sciolex Corporation has constructed an environment that celebrates diversity and encourages a positive work/life balance, all while supporting government missions that our employees are proud to be a part of. When you work for Sciolex Corporation, you are working for a stable company that values you and is committed to ensuring you receive the utmost employee care.
Responsibilities
The IT Support Engineer (ITSE) will embrace the prospect of performing a wide variety of tasks at all levels of complexity - from advanced engineering of future infrastructures to deploying server software to providing low-level user account administrations and user support. The ITSE will be responsible for engineering, implementing, and overseeing all IT infrastructure upgrades, migrating to and maintaining technology services on Microsoft 365 and Azure, maintaining the IT baseline, ensuring compliance with NIST SP 800-171, positioning the company to achieve CMMC certification, and providing day-to-day IT support for users. As the ITSE, your responsibilities would include:
Engineering
Design and implement upgrades and migration from legacy infrastructure to a combination of cloud and on-premise services
Conduct technical research and provide cost analysis data
Recommend and implement the IT migration roadmap
Manage Microsoft 365 cloud deployments and licenses
Install server software, applications, upgrades, and maintenance patches
Ensure network and system security practices comply with NIST SP 800-171 requirements
Prepare network and system security practices for CMMC certification
Maintain historical records by documenting hardware and software changes and revisions
Prepare the corporate network for a multi-office, multi-location architecture
Document and maintain corporate network deployment and topology
Configure and maintain routers and gateways
Monitor security and activity logs and provide periodic reports to the COO
Support
Resolve technical issues related to network interruptions
Perform day-to-day system administration functions
Manage SharePoint and Exchange applications and configurations
Assist users with hardware issues related to desktop computers, printers, scanners, or handheld devices
Create IT tickets using ticket-tracking software and update the status of each ticket as they successfully assist each user with their issues
Create training materials/references pertaining to computer troubleshooting and usage
Other duties as assigned
Qualifications & Physical Requirements
A bachelor's degree in Computer Science, Information Technology, or related technology field is preferred.
3-5 years of experience as an IT Engineer.
3-5 years of experience as an IT SupportSpecialist.
Must have U.S. Citizenship
Experience with NIST SP 800-171
A combination of certifications to indicate proficiency with Microsoft solutions, networks, and IT security (cybersecurity)
Must enjoy user interaction and be able to build rapport with end users
May occasionally lift and carry boxes of supplies and/or equipment weighing up to 35-45 lbs. and carry to other locations within the office.
Preferred Qualifications:
Experience with NIST SP 800-171
CompTIA A+ certification or equivalent
MCSE or MTA certifications
Azure Administrator Associate
Azure Security Engineer Associate
Security Clearance preferred
At Sciolex Corporation, our top priorities and most valuable resources are our employees, which is why we offer a competitive total compensation package. We are a proud Equal Opportunity Employer (EOE) who celebrates diversity in and out of our organization. Come see where your opportunities for success can flourish.
NOTICE: Sciolex Corporation NEVER asks job applicants to issue any payment, service fees, or banking information to Sciolex Corporation or its recruiters as part of our application process. Before providing any personal information to outside parties, verify that the job you are applying for appears on our Careers site.
$55k-84k yearly est. Auto-Apply 60d+ ago
Production Support Specialist
Usabb ABB
Support specialist job in Mechanicsville, VA
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
Production Manager
Your role and responsibilities
In this role, you will have the opportunity to support production processes to ensure optimization of cost, quality, and on-time delivery of product. Each day, you will participate in the sequence definition, cycle time calculation, and analysis of the working phases of new production processes/products. You will also showcase your expertise by sharing cycle time data with internal teams.
The work model for the role is onsite. #LI-Onsite
This role is contributing to the production team in MOTR. Main stakeholders are production assembly team members, industrial engineers, and extended operations team.
You will be mainly accountable for:
Preparing technical documentation regarding the process phases, related methods, and cycle times.
Supporting production during start-ups by training indirect and direct staff.
Ensuring that updated process and technical documentation are provided to Supply Chain Management teams to support supplier evaluations and proper supplier agreements.
Participating in the definition of action plans, training of relevant Maintenance and Production teams, and other support activities during the internal/external process and equipment start-up.
Our team dynamics
You will join a dedicated team where you will be able to thrive and see immediate results to executed projects.
Qualifications for the role
You are engaged in electrical & mechanical design practices and you enjoy working downstream of technical documentation and specifications.
Ability to demonstrate your experience in manipulating and interpreting 3d models, which directly relate to execution of production fixture assembly and revision of MOTR production documentation.
You are passionate about practical problem solving, mistake proofing, and process improvement.
Associate's degree, or bachelor's degree in fields such as Computer Science, Computer Information Systems, Information Technology, Electrical Engineering, or Mechanical/Mechatronics Engineering or equivalent demonstrated work experience.
You are at ease communicating manufacturing/design concepts with engineers and production employees.
What's in it for you?
Opportunity to work in unique and growing ABB Traction converter segment with local and international teams. Production supportspecialist will have opportunity to learn and share best practices with other dedicated individuals in other Traction facilities internationally during product localization cycles.ABB provides traction converters for various voltage configurations as well as complete traction system to power regional, suburban and intercity trains that carry large numbers of passengers under demanding conditions. Vehicle manufacturers and railway operators can rely on ABB traction technology to provide higher reliability and higher energy efficiency, as well as ensuring a punctual and more comfortable ride for the passengers.
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More about us
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
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As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at **************.
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