Job title: IT Field Technician
Duration: 12+ months
Location: Rochester, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital.
Note: Must live within a 30-minute commute to Rochester, MI
Principal Duties and Responsibilities:
Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
The IT Technician performs semi-complex work within technical or paraprofessional area.
Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
Documents and refers complex, unusual problems to other support teams.
Required Skills & Experience:
Must have 2-3+ years of IT Field Support experience (Client/customer facing)
One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.
Preferred Skills & Experience:
Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred
Education:
HS Diploma or equivalent.
Preferred education:
Associates degree, bachelor's degree or 2 years of vocational technical training preferred.
$41k-63k yearly est. 1d ago
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Desk side Support
Artech Information System 4.8
Support specialist job in Detroit, MI
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Desk side Support Representative Distributed Client Services
Location: DETROIT,MI-48243
Duration: 1 Year (with possible extension)
Client: IBM- AT&T
Job Description:
· End user trouble shooting skills
· Experience with working with tickets
· Proficient with windows 7
· Audio video support
· Good customer facing skills
· This job is 35-40 hours a week.
· Must have a valid driving license
Qualifications
share response
Additional Information
If you are interested, Please contact
Shubham
************
***************************
$51k-82k yearly est. Easy Apply 60d+ ago
IT Support Specialist - On Site Full-time
Charter Township of Bloomfield 3.6
Support specialist job in Bloomfield Hills, MI
Assists with the daily administration of a network/server and communications environment. Assists in cabling and equipment installations and repairs. Provides user and device support. Performs routine technology updates, trouble shooting and maintenance tasks.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Assists in administering and maintaining servers, backups, active directories, exchange mail, firewalls, and other hardware and software solutions as directed.
Assists in planning, installing, administering and maintaining networks, a wide variety of security, phone, radio, emergency, and audio visual systems, cabling and equipment.
Assists implementing, and maintaining network, software, and end user security plans.
Performs backup and recovery procedures.
Researches project requirements, cost estimates, and assists in the procurement, installation, maintenance, and upgrades for a wide variety of network, hardware and software solutions.
Procures, configures, deploys, maintains and repairs computers, laptops, tablets, printers, wireless devices, phones, security cameras, and other equipment.
Manages computer/communications software, hardware and equipment accounts and maintains accurate inventory, billing, support and warranty documentation.
Installs, administers and maintains building security hardware and software including security camera, door access, alarm, and intrusion detection systems.
Programs and operates proximity card database and card printer.
Provides technical and user support and training for computer, phone, audio visual and other systems and equipment across all departments.
Maintains and repairs the wireless transfer system for uploading car videos to the server.
Collaborates with police records to export and redact videos.
Provides technical and operational support for election activities as needed.
Assists in maintaining and supporting the 911 Dispatch Center and Emergency Operations Center and other 24/7/365 on-call operations
Actively seeks, identifies and participates in educational and cross-training opportunities.
Researches, evaluates and makes recommendations on industry related trends and best practices and products
Performs other duties as required.
MINIMUM ENTRANCE QUALIFICATIONS
Education and Experience
Associates Degree from an accredited college or trade school with course work in Information Technology, Computer Science or related studies.
1 to 3 years' experience
Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
Licenses or Certifications
Valid drivers license
OTHER JOB REQUIREMENTS
Pre-employment psychological evaluation
Pre-employment background investigation
PREFERRED QUALIFICATIONS
None.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
Various computer software such as Microsoft Windows Servers and Exchange, Active Directory, Microsoft Office, etc.
Networking concepts, hardware, software, security and cabling
Telecom service providers, hardware and systems
Building security systems and hardware
Audio visual equipment and systems
Vehicle tracking GPS systems and hardware
Industry related trends and best practices and products
Alarm notification systems and call recording systems
Modern office procedures, methods and computer equipment
Industry related safety precautions
Relevant Bloomfield Township policies and procedures
Skill in:
Use of relevant computer systems and software
Ability to:
Perform sensitive and complex tasks while under time pressure
Perform and complete multiple duties concurrently and in a timely manner
Prepare and read drawings, plans, schematic diagrams and sketches of networks and other technology systems
Establish and maintain effective working relationships
Communicate effectively verbally and in writing
Work a flexible schedule as necessary, including 24/7/365 on-call duties
Meet schedules and deadlines of the work
Maintain the confidentiality of information and professional boundaries
WORK ENVIRONMENT/CONDITIONS
The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Seldom or Never
Sometimes or Occasionally
Frequently or Often
Office or similar indoor environment
X
Outdoor environment
X
Street environment (near moving traffic)
X
Construction site
X
Confined space
X
Vehicle
X
Warehouse environment
X
Shop environment
X
Exposures
Seldom or Never
Sometimes or Occasionally
Frequently or Often
Individuals who are rude or irate
X
Individuals with known violent backgrounds
X
Extreme cold (
below 32 degrees)
X
Extreme heat (above
100 degrees)
X
Communicable diseases
X
Moving mechanical parts
X
Fumes or airborne particles
X
Toxic or caustic chemicals or substances
X
Loud noises (
85+ decibels)
X
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Medium Work Ability to climb ladders and work in confined spaces such as attics. Ability to stand and walk for long periods of time. Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
$36k-48k yearly est. 1d ago
Help Desk Support
Collabera 4.5
Support specialist job in Ann Arbor, MI
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Duration: 4 Months
• Provide exemplary client support and technical issue resolution via phone and email.
• Provide exemplary client support and technical issue resolution via email as needed
• Maintain strong knowledge on supported products
• Meet performance objectives in call quality, customer satisfaction surveys, and call handling
• Provide timely follow up on outstanding client issues
• Effectively communicate and interact with staff assigned to assist in resolving client issues
• Facilitate general web-based sessions to aid new customers in implementing CS software
• Assist with Customer Service queues and Service Reception as needed
• Strong call handling soft skills
• Strong software and hardware troubleshooting skills
• Ability to self manage and work as a contributing member of a team
• Ability to stay motivated in a fast paced, high pressure environment
• Strong research and problem solving skills
• Ability to quickly learn and master technical or complex information
Additional Job Requirements
• 1 Year of customer service experience required
• Associates or bachelor's degree a plus
• Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.
Additional Information
To schedule an interview, please contact;
Rakhi Sharma
************
$66k-90k yearly est. 22h ago
IT Support Analyst
Piston Automotive 4.4
Support specialist job in Pontiac, MI
Piston Group is looking for an IT Support Analyst (Pontiac, MI) to be responsible for supporting, troubleshooting, and delivering personal computer system solutions and initial support for IT infrastructure for the enterprise. The candidate will also participate in projects pertaining to hardware / software implementation, security initiatives and the continuous improvement of processes and systems.
Piston Group wasn't just founded to make things. It was founded to make things better. And that begins with building better teams solely dedicated to achieving excellence at every level of execution through a combination of experience, expertise, and a deep seeded passion for what we do. Our assemblies consistently set the standard because our people consistently raise the bar.
Why Piston Group?
Competitive Wages, Paid Holidays & Vacation, Medical & Rx Plans, Dental & Vision Plans, Flexible Spending Accounts, Health Savings Accounts, Employee Assistance Program, Life & Disability Coverage, 401K with Company Match, Tuition Reimbursement , Vehicle and Product Discounts
Responsibilities
Provide technical support to end users to maintain business operations and minimize downtime.
Execute and implement all personal computer software and hardware implementation plans.
Provide testing and implementation of all personal computer components.
Communicate / escalate issues and needs with the Senior IT Specialist in a timely manner.
Where personal computer software and hardware components are deficient, implement changes to bring personal computer components into conformance.
Provide direction for the development of flexible, integrated, easily maintained and operationally effective personal computer components.
Maintain personal computer hardware and software in area of responsibility. Keeps current on new technologies and staff productivity tools.
Responsible for maintaining incidents, change requests and CMDB CIs in ServiceNow.
Assist in the installation, configuration, and management of server infrastructure (VMWare, Rubrik, etc), all Local and Wide Area Network systems such as Cisco switches and routers along with the full Meraki stack (Security appliance, Switches, Wireless, cameras).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Bachelor Degree in Computer or Technology-related field is preferred.
A minimum of 4 years of related experience in the following areas is required:
Windows Client OS deployment and support
Device support (PC, mobile device, printer, desk phone, etc)
Office 365 (Entra AD, Outlook, Teams, OneDrive, Sharepoint, etc)
Active Directory (Users / Groups / Computers, DNS, DHCP, SCCM Remote Control, etc)
Server management (patching, maintenance, etc)
Equipment inventory, ordering and asset management
Experience in the following areas is not required but recommended:
MS Teams video conference / collaboration room systems
ServiceNow (Incident Management, Change Management, CMDB)
Cisco Call Manager / Unity Voicemail
Must be able to occasionally lift and/or move up to 20 pounds.
PHYSICAL DEMANDS:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
EEO Statement:
Piston Group is proud to be an Equal Opportunity and Affirmative Action Employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
$47k-67k yearly est. Auto-Apply 55d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Detroit, MI
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$57k-79k yearly est. 10d ago
BI Production Support Specialist
MSR Technology Group
Support specialist job in Southfield, MI
Job DescriptionDuties/Responsibilities
Proactively monitor application health
Respond to tickets from ticketing system and other stakeholders
Monitor defect management queue and drive resolution
Provide status update in daily stand up calls
Publishing of a weekly, monthly application health status
Support administration of user privileges, user creation and role management
Performing root cause analysis of production issues and publish to stakeholders
Guide external resources on prioritizing tasks to support project
Implement, publish, and updating production support documentation and processes
Post-Production support (Production launch support as required)
Work on minor bug fixes or enhancements as required
Perform audit reviews with deployment team and plants to ensure system quality
Qualifications
Bachelors or other degree in Information Technology
Automotive industry experience preferred
Excellent problem-solving skills and analytical skills
2+ Year(s) of relational database/SQL experience.
Knowledge of Service Oriented Architecture (SOA).
Ability to work effectively in a team environment
Strong communication and customer service skills, both written and verbal, with the ability to communicate at all levels of the organization
Strong interpersonal skills with the ability to work independently and within a team environment
Experience in SQL, SSIS, SSRS, Power BI, Snowflake (Data Warehousing), Python, integration tools and code migration is preferred. If not these tools, similar tools required
Knowledge of MS Office applications including Word, Project, PowerPoint, and Excel
Presentation skills
Fluent in English.
$72k-122k yearly est. 14d ago
Engineering Support Specialist - Senior (1447857)
Brightwing
Support specialist job in Auburn Hills, MI
Job Description The Senior Energy Specialist will assist manufacturing facilities in developing and implementing projects to optimize energy used by buildings, processes, machines, and equipment to minimize energy loss and reduce energy waste during production and non- production periods. The position will develop energy efficiency and conservation initiatives and monitor energy compliance. Will also assist the manufacturing engineering organization in developing energy efficient standards, initiatives, and specifications, so that new facilities, processes, machines, and equipment will use less energy than those they replace. This position will help support the 2030 carbon emissions reduction goal in supporting manufacturing plants and development of carbon neutrality roadmaps.
Manage routine energy reports and regular monitoring of energy consumption and non-production curtailment results
Assist the manufacturing engineering and global SPW Energy Domain organization to develop and deploy energy efficiency standards, initiatives, and specifications
Analyze plant energy KPI progress and communicate this information to plant, regional and global leadership
Support the implementation and maintenance of the plant's energy management system to meet ISO 50001 and SPW Energy Domain requirements.
Provide energy training and conduct annual documentation reviews (e.g., energy reviews, SEU matrix, training matrix)
Conduct regular energy treasure hunts/energy workshops/energy business club meetings and follow up to ensure implementation and advise plant leadership of findings
Assist plants with developing and updating energy action plans
Lead the development of energy best practice projects to improve key performance metrics
Support the global energy organization in the review and analysis of energy best practices and innovation-based projects
Support new equipment programs at the concept stage to ensure that energy design specifications and standards are included
Assist plants with participation in energy programs (e.g., rebates, demand response, strategic energy management)
Assist plants with energy benchmarking exercises (e.g., plant level, regional, global).
Requirements:
Basic Qualifications
Bachelor's degree in Engineering
Minimum of five years of relevant energy experience in manufacturing and utilities such as compressed air systems, chillers, air handling units, and processes such as paint spray booths, paint ovens, parts washers, coolant pumping systems, etc.
Certified Energy Manager (CEM) professional certification
Competency in performing engineering analysis and calculations for all systems and processes that utilize electricity and natural gas.
A basic understanding of the utility and incentive process to help plants with collecting incentives and rebates for energy efficiency projects and initiatives
Effective written and verbal communication skills
Strong leadership, analytical and problem-solving skills
Proficient use of Microsoft Office suite and/or other software.
Preferred Qualifications
At least 8 years of energy management
Additional energy related professional certifications (e.g., Engineer in Training (EIT), Professional Engineer (PE), Certified Energy Auditor (CEA), Certified Measurements and Verification Professions (CMVP))
Contract to hire opportunity
$55k-87k yearly est. 60d+ ago
Operations Support (After-hours)
RJ Logistics
Support specialist job in Southfield, MI
Full-time Description
RJ Logistics is seeking a customer-focused After-hours Operations Support professional to join our growing. This position is responsible for providing streamlined business continuity and operational support to the Carrier Team by delivering a positive end-to-end experience. This role involves managing shipment details, resolving issues, tracking freight, coordinating with carriers, and maintaining effective communication across shifts and with customers. This hybrid position will be remote providing weekend support coverage and in-person during the weekdays scheduled.
Key Responsibilities
· Track and monitor shipment details to ensure accurate communication and timely updates.
· Call drivers and utilize tracking tools to monitor freight in transit.
· Resolve shipment issues promptly to maintain operational efficiency.
· Coordinate with carriers to confirm pickup and delivery schedules.
· Maintain clear and professional communication with customers, carriers, and internal teams across shifts.
· Accurately document and update shipment statuses in relevant systems.
· Support business continuity by providing reliable after-hours operational coverage support.
Key Skills & Abilities
· Proven experience in logistics or customer service support roles.
· Strong organizational and administrative skills to manage multiple shipments and deadlines.
· Ability to identify issues with a focus on delivering positive solutions.
· Present well-developed interpersonal skills and service skills with the ability to always uphold professionalism.
· Be flexible - quickly adjust to new conditions, priorities, or challenges in a dynamic work environment.
Why RJ Logistics | People-Centric. Customer-Obsessed. Growth-Driven.
At RJ Logistics, we believe in Being Better Than Yesterday. Join a growing, relationship-driven team that values integrity, collaboration, and innovation - that invests in our team members success.
$27k-41k yearly est. 41d ago
Peer Support Specialist - Veteran's Services Non-Certified
Easterseals MORC
Support specialist job in Southfield, MI
Why should you join Easterseals MORC?
Easterseals MORC recognizes that our employees are our greatest assets. We have been recognized and received several awards honoring our commitment to excellence relative to our human resources practices, including:
Metro Detroit's 101 Best & Brightest Companies to Work For
West Michigan's 101 Best & Brightest Companies to Work For
Want More?
As a full-time employee at Easterseals MORC you're eligible for the following benefits:
We value diversity and believe in motivating employees to do their very best
Our work environment encourages innovation and supports state-of-the-art evidence-based practice models to better support our mission
We offer ongoing training and professional development opportunities, including providing up to $6500 for CME and ongoing training requirements.
Continued professional development
Company-paid laptop to do your job with ease
Competitive salaries
Bonus opportunities
Medical/Dental/Vision coverage with company contribution
Generous Vacation Time
Mileage reimbursement
401K with company match
Healthcare reimbursement
Dependent reimbursement
Wellness program and incentives
Performance bonus opportunities
Dress for your day
Cutting edge technology
Public Service Loan Forgiveness
Easterseals MORC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
1. Promotes and participates in activities that enhance individual recovery such as community inclusion activities, advocacy and anti stigma, education opportunities, etc.
2. Direct services may include outreach and engagement, linkage to community supports, transportation, in-home services, group facilitation and advocacy.
3. Attends team meetings and receives assignments from supervisor, team leader or designee. Assists team and staff in identifying program environments that are conducive to recovery; lending their unique insight into mental illness or dual diagnosis and what makes recovery possible.
4. Promotes individual decision-making and participates in the person-centered planning process. Assists individuals in determining goals and objectives that will help reach recovery. Assists individuals in creating relapse prevention strategies (WRAP).
5. Assist consumers in obtaining services that suit their individual recovery needs.
Must meet the following requirmnets:
1. received services through Community Mental Health Organization
2. in recovery and/or willing to share your recovery story to assist with skill building, recovery/life goal setting, problem solving, utilizing WRAP and other self-help recovery tools, and serving as a model for personal recovery).
3. Posses a highschool diploma or GED.
$36k-66k yearly est. 60d+ ago
Part Time Transitional Living Specialist
Comprehensive Youth Services 3.0
Support specialist job in Port Huron, MI
Wings of the Harbor a program of Comprehensive Youth Services, Inc., is a transitional living program for young adults 16-21 years old. It is an 18 month program that assists young people in learning the life skills needed to be self sufficient. We are currently looking for a team member to assist with shift coverage as a float person. The program is open 24/7 365 days a year. Shifts are typically 8am-4pm, 4pm-12am, and 12am-8am. This is a part time position with up to 60 hours in a two week period. Schedules are posted in advance in regards to what shifts need to be covered.
Job Duties Include:
Assist in the implementation of the TLP in accordance with licensing standards utilizing the Ansell-Casey Transitional Living Assessment, Curriculum and Guidebook.
Maintain policies and procedures governing the TLP.
Participate in the training program, staff meeting and supervision of the TLP.
Assist in the implementation of the TLP including coordination with community agencies and resources.
Assist in meeting contract and licensing requirements and completing required paperwork.
Remain awake during the entire shift, completing all required cleaning, inventory, resident monitoring, bed checks and preparation of life skills packets. Assist in observing all health, fire and regulations and answer crisis calls.
Assist residents with planning personal schedules and leisure time, teaching daily living skills and providing transportation when necessary.
Assure participants medical and safety needs are met.
Help facilitate house meetings and the weekly forum.
Additional duties assigned by the TLP supervisor as needed
Job Location: 1114 Court Street, Port Huron, Michigan 48060
$28k-36k yearly est. 42d ago
IT Support Analyst
Iris Software and Services 4.3
Support specialist job in Ann Arbor, MI
About IRIS Software Group IRIS Software Group is one of the UK's largest privately held software companies, acquired by Hg Capital in 2018. Our mission is to be the most trusted provider of mission-critical software and services, helping our customers get it right the first time, every time.
We simplify complex processes, allowing professionals in businesses and schools to focus on the work they love. Our software solutions and services support finance, HR, payroll teams, educational organisations, and accountancy firms-ensuring compliance, boosting productivity, and enhancing stakeholder engagement. By automating and providing insights on everyday mission-critical tasks, IRIS helps organisations of all sizes operate with certainty and confidence.
With over 120,000 UK and international customers, 80% of whom have been with us for five or more years, IRIS is a trusted partner across industries. We are the largest third-party online filer with the UK Government, serving 91 of the top 100 UK accountancy firms and 50 of the top 100 US CPA firms. Around 20% of the UK workforce is paid via IRIS payroll solutions, over 850,000 employees are managed through our HR platforms, and more than 11,000 UK schools and academies rely on IRIS to connect with parents and manage communications.
IRIS is backed by Hg, Europe's leading software investor, and is committed to supporting our growth with dedicated operational and innovation support.
Role Overview
As an IT Support Analyst based onsite, you will be the frontline technical expert, providing hands-on support to ensure employees experience minimal disruption from IT issues. Your work will be critical in maintaining the health of our IT infrastructure and fostering a productive, efficient workplace. You will troubleshoot, diagnose, and resolve hardware and software issues while offering guidance to end-users.
Key Responsibilities
Serve as the first point of contact for users with hardware, software, and application issues.
Troubleshoot and resolve technical problems, escalating complex cases to senior teams when necessary.
Document user interactions and resolution steps in the service desk system.
Maintain and update the IT knowledge base.
Assist with setup, configuration, and deployment of end-user hardware and software.
Conduct hardware and software inventory management.
Participate in IT projects and provide input for process improvements.
Deliver on-the-spot training to end-users to prevent recurring issues.
Ensure compliance with security and privacy protocols.
Monitor IT infrastructure performance and report potential issues proactively.
Collaborate with team members to share knowledge and provide cross-coverage.
Stay up to date with system changes, updates, and best practices.
Required Experience & Skills
Technically competent with standard software tools (e.g., Word, Excel, PowerPoint).
Experience with back-end administration of Microsoft products (Active Directory, Azure).
Proven ability to work under deadlines and manage multiple tasks in a fast-paced environment.
Desire to learn new technologies and grow professionally.
Experience in an IT Service Desk or end-user support role.
Strong documentation skills for processes, procedures, and knowledge articles.
Hands-on experience building and configuring end-user hardware is a plus.
Why Join IRIS?
At IRIS, you'll be part of a dynamic, growing business where your work directly impacts the productivity and satisfaction of thousands of users. You'll have opportunities to expand your skills, contribute to meaningful projects, and be part of a supportive, innovative team.
$61k-91k yearly est. 37d ago
Service Continuity & Patient Branch Support Specialist
Medical Service Company 4.2
Support specialist job in Monroe, MI
At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success! We are hiring: FULL TIME WITH BENEFITS! APPLY TODAY!
Competitive Pay
Advancement Opportunities
Medical, Dental & Vision Insurance
HSA Account w/Company Contribution
Pet Insurance
Company provided Life and AD&D insurance
Short-Term and Long-Term Disability
Tuition Reimbursement Program
Employee Assistance Program (EAP)
Employee Referral Bonus Program
Social Recognition Program
Employee Engagement Opportunities
CALM App
401k (with a matching program) / Roth IRA
Company Discounts
Payactiv/On-Demand Pay
Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays
The Service Continuity & Patient Branch SupportSpecialist plays a key role in managing the renewal of durable medical equipment rentals and delivering excellent patient service in a branch setting. This position is responsible for processing Reasonable Useful Life (RUL), Beneficiary Entering Medicare (BEM), and re-qualification orders, while ensuring accurate documentation, insurance compliance, and timely billing. The role also includes direct support to patients who visit the branch-assisting with equipment selection, order intake, insurance verification, and payment collection. Strong attention to detail, clear communication, and a patient-first mindset are essential to succeed in this role. Responsibilities and Duties: Rental Equipment Management
Handle Reasonable Useful Life (RUL), Beneficiary Entering Medicare (BEM), and re-qualification processes tied to rental equipment.
Review daily reports to identify patients eligible for RUL or BEM order processing.
Verify patient demographics, insurance details, and billing information for accuracy.
Perform insurance verification and same/similar checks to meet compliance requirements.
Review supporting documentation to confirm qualification and ensure appropriate billing.
Process all incoming RUL and BEM orders in a timely manner.
Manage sales orders on hold due to re-qualification needs, working with patients and prescribers to gather required documentation.
Follow up daily on assigned patients and equipment to support accurate and timely reimbursement.
Patient and Branch Support
Greet and assist walk-in customers and patients in a professional and friendly manner
Answer questions about medical equipment, supplies, insurance coverage, and payment options
Educate patients on proper use and care of equipment such as, walkers, nebulizers, and other DME items
Input and process sales orders accurately in the system for patients who walk in with prescriptions
Collect and verify prescriptions, insurance cards, and identification
Ensure compliance with Medicare, Medicaid, and private insurance documentation requirements
Coordinate with physicians' offices to obtain missing paperwork or approvals
Prepare equipment for in-branch pickup, including basic assembly or setup if applicable
Discuss patients' financial responsibility and collect Method of Payment for equipment or supplies being dispensed at the branch
Work closely with customer service teams to ensure smooth patient experiences
Communicate issues or delays clearly and promptly to patients
Other Duties as Assigned
Support special projects or temporary needs within the branch
Participate in training and stay updated on DME products, insurance guidelines, and compliance standards
Perform other tasks and responsibilities as assigned to support departmental and organizational objectives
Qualifications: Education: Graduate of an accredited high school or GED equivalent. Experience/Knowledge/Skills/Physical Requirements:
Strong Medicare, Medicaid & Commercial Payer HME experience
Experience in HME/DME referral intake and/or billing helpful.
Progressively responsible reimbursement experience in HME.
Ability to understand reimbursement implications due to industry changes.
Strong verbal and written communication skills.
TEAM Player with excellent interpersonal and organizational skills
Extensive computer use requires strong typing ability. Must type @ least 40 WPM: Brightree experience a plus
Strong telephone skills
$27k-32k yearly est. 39d ago
IT Field Technician
Strategic Staffing Solutions 4.8
Support specialist job in Novi, MI
Job title: IT Field Technician
Duration: 12+ months
Location: Novi, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital.
Note: Must live within a 30-minute commute to Novi, MI
Principal Duties and Responsibilities:
Participates in providing support to customers by resolving semi-complex technical account and connectivity problems.
Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas.
The IT Technician performs semi-complex work within technical or paraprofessional area.
Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex.
Documents and refers complex, unusual problems to other support teams.
Required Skills & Experience:
Must have 2-3+ years of IT Field Support experience (Client/customer facing)
One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required.
Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms.
Preferred Skills & Experience:
Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred.
ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred
Education:
HS Diploma or equivalent.
Preferred education:
Associates degree, bachelor's degree or 2 years of vocational technical training preferred.
$41k-63k yearly est. 1d ago
IT Support Specialist
Charter Township of Bloomfield 3.6
Support specialist job in Bloomfield, MI
Assists with the daily administration of a network/server and communications environment. Assists in cabling and equipment installations and repairs. Provides user and device support. Performs routine technology updates, trouble shooting and maintenance tasks.
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Assists in administering and maintaining servers, backups, active directories, exchange mail, firewalls, and other hardware and software solutions as directed.
Assists in planning, installing, administering and maintaining networks, a wide variety of security, phone, radio, emergency, and audio visual systems, cabling and equipment.
Assists implementing, and maintaining network, software, and end user security plans.
Performs backup and recovery procedures.
Researches project requirements, cost estimates, and assists in the procurement, installation, maintenance, and upgrades for a wide variety of network, hardware and software solutions.
Procures, configures, deploys, maintains and repairs computers, laptops, tablets, printers, wireless devices, phones, security cameras, and other equipment.
Manages computer/communications software, hardware and equipment accounts and maintains accurate inventory, billing, support and warranty documentation.
Installs, administers and maintains building security hardware and software including security camera, door access, alarm, and intrusion detection systems.
Programs and operates proximity card database and card printer.
Provides technical and user support and training for computer, phone, audio visual and other systems and equipment across all departments.
Maintains and repairs the wireless transfer system for uploading car videos to the server.
Collaborates with police records to export and redact videos.
Provides technical and operational support for election activities as needed.
Assists in maintaining and supporting the 911 Dispatch Center and Emergency Operations Center and other 24/7/365 on-call operations
Actively seeks, identifies and participates in educational and cross-training opportunities.
Researches, evaluates and makes recommendations on industry related trends and best practices and products
Performs other duties as required.
MINIMUM ENTRANCE QUALIFICATIONS
Education and Experience
Associates Degree from an accredited college or trade school with course work in Information Technology, Computer Science or related studies.
1 to 3 years' experience
Any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
Licenses or Certifications
Valid driver's license
OTHER JOB REQUIREMENTS
Pre-employment psychological evaluation
Pre-employment background investigation
PREFERRED QUALIFICATIONS
None.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
Various computer software such as Microsoft Windows Servers and Exchange, Active Directory, Microsoft Office, etc.
Networking concepts, hardware, software, security and cabling
Telecom service providers, hardware and systems
Building security systems and hardware
Audio visual equipment and systems
Vehicle tracking GPS systems and hardware
Industry related trends and best practices and products
Alarm notification systems and call recording systems
Modern office procedures, methods and computer equipment
Industry related safety precautions
Relevant Bloomfield Township policies and procedures
Skill in:
Use of relevant computer systems and software
Ability to:
Perform sensitive and complex tasks while under time pressure
Perform and complete multiple duties concurrently and in a timely manner
Prepare and read drawings, plans, schematic diagrams and sketches of networks and other technology systems
Establish and maintain effective working relationships
Communicate effectively verbally and in writing
Work a flexible schedule as necessary, including 24/7/365 on-call duties
Meet schedules and deadlines of the work
Maintain the confidentiality of information and professional boundaries
WORK ENVIRONMENT/CONDITIONS
The work environment and exposures described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
Seldom or Never
Sometimes or Occasionally
Frequently or Often
Office or similar indoor environment
X
Outdoor environment
X
Street environment (near moving traffic)
X
Construction site
X
Confined space
X
Vehicle
X
Warehouse environment
X
Shop environment
X
Exposures
Seldom or Never
Sometimes or Occasionally
Frequently or Often
Individuals who are rude or irate
X
Individuals with known violent backgrounds
X
Extreme cold (
below 32 degrees)
X
Extreme heat (above
100 degrees)
X
Communicable diseases
X
Moving mechanical parts
X
Fumes or airborne particles
X
Toxic or caustic chemicals or substances
X
Loud noises (
85+ decibels)
X
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Medium Work - Ability to climb ladders and work in confined spaces such as attics. Ability to stand and walk for long periods of time. Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
$36k-48k yearly est. 1d ago
Help Desk Support
Collabera 4.5
Support specialist job in Ann Arbor, MI
Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.
Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.
Job Description
Duration: 4 Months
• Provide exemplary client support and technical issue resolution via phone and email.
• Provide exemplary client support and technical issue resolution via email as needed
• Maintain strong knowledge on supported products
• Meet performance objectives in call quality, customer satisfaction surveys, and call handling
• Provide timely follow up on outstanding client issues
• Effectively communicate and interact with staff assigned to assist in resolving client issues
• Facilitate general web-based sessions to aid new customers in implementing CS software
• Assist with Customer Service queues and Service Reception as needed
• Strong call handling soft skills
• Strong software and hardware troubleshooting skills
• Ability to self manage and work as a contributing member of a team
• Ability to stay motivated in a fast paced, high pressure environment
• Strong research and problem solving skills
• Ability to quickly learn and master technical or complex information
Additional Job Requirements
• 1 Year of customer service experience required
• Associates or bachelor's degree a plus
• Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.
Additional Information
To schedule an interview, please contact;
Rakhi Sharma
************
$66k-90k yearly est. 60d+ ago
Deskside Suppor
Artech Information System 4.8
Support specialist job in Southfield, MI
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Title: Deskside Support Representative Distributed Client Services
Location: SOUTHFIELD,MI
Duration: 12 months with possible extension
Job Description:
Qualifications
share resume asap
Additional Information
For more information, Please contact
Shubham
97295-4595
$49k-59k yearly est. 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Redford, MI
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$57k-79k yearly est. 10d ago
Certified Peer Support Specialist - Behavioral Health Urgent Care - Macomb
Easterseals MORC
Support specialist job in Center Line, MI
Easterseals MORC is hiring for a Certified Peer SupportSpecialist to help make a difference and become part of something bigger than yourself!
We are looking for Game Changers!
The types of people who wake up excited to make a difference. The superheroes of their field who care about the people they serve. If that sounds like you, we want you on our team.
Benefits of Being a Superhero!
Benefits:
Low-cost Dental/Health/Vision insurance
Dependent care reimbursement, and up to 5 days paid FMLA for maternity, paternity, foster care and adoption.
Generous 401K retirement plan
Paid Leave Options Available
Up to $125 bonus for taking 5 days off in a row.
10 paid holidays and 3 floating holidays (Over 30 days total of paid time off)
Wellness Programs
We are a PSLF (Public Service Loan Forgiveness) Employer.
We provide bonuses and extra incentives to reward hard work & dedication.
Mileage reimbursement in accordance with IRS rate.
Free financial planning services through our partnerships with the LoVasco Consulting Group, and SoFi.
Student loan repayment options
Pet Insurance
Qualifications:
Be a Certified Peer SupportSpecialist.
Be at least 18 years of age.
Have a high school diploma or General Education Diploma (GED).
Primary diagnosis of a mental health condition.
Have a strong personal knowledge of what it is like to have first-hand lived experience with a mental health condition that has caused a substantial life disruption.
Has been a recipient of mental health treatment and/or services for at least one year.
Have personal experience in navigating complex mental health treatment services.
Self-identifies as having a mental health condition with a substantial life disruption and shares their recovery story in supporting others.
Duties and Responsibilities:
Engage individuals in a welcoming, hopeful, empathetic manner even during acute phase.
Collaborates as part of an interdisciplinary team in assessing, planning, implementing, and evaluating services for psychiatric, co-morbid, and/or co-occurring psychiatric and substance use disorder consumers in the urgent care setting.
Deliver urgent care services to persons presenting with complex needs in physical health, mental health and substance abuse.
Share mental health story through lived experience of moving from hopelessness to hope.
Assist individuals with completing self-screening tools such as PHQ9, PTSD-5, AUDIT/AUDIT-C and AHC.
Integrate physical and mental health care, including the development of wellness plans.
Develop, implement and provide health and wellness supports to address preventable risk factors for chronic conditions.
Advocate and assist with opportunities to engage in self-directed care.
Provide supportive services during and after urgent or crisis situations.
Assist with referring and guiding individuals for accessing benefits, utilizing public assistance, locating housing assistance, and community resources.
Assist individuals with identifying changes in behavior, attitude, feeling and thought that are triggers for relapse. Assist in the development of a relapse prevention/crisis plan utilizing personal, community and provider support. Create clear and understandable crisis plans with individuals.
Assists individuals in determining goals and objectives that will help reach recovery. Assists individuals in creating relapse prevention strategies (WRAP).
Easterseals MORC was awarded Metro Detroit and West Michigan 101 Best & Brightest Companies to Work For!
$32k-41k yearly est. 60d+ ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Southfield, MI
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
How much does a support specialist earn in Warren, MI?
The average support specialist in Warren, MI earns between $25,000 and $60,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Warren, MI
$39,000
What are the biggest employers of Support Specialists in Warren, MI?
The biggest employers of Support Specialists in Warren, MI are: