Support specialist jobs in Wisconsin

Our client is seeking a Technical Specialist to join their team! This position is located in Neenah, Wisconsin. Support 24/7 IT operations for PCs, servers, and network equipment at the manufacturing site Manage PC lifecycle, server maintenance, network equipment, printing services, and unified communications systems Lead or support IT projects, including infrastructure upgrades, audit remediation, and cybersecurity initiatives Serve as liaison between site and centralized IT teams, coordinating technology changes and sharing recommendations Maintain site IT plans, business continuity, and compliance with LAN/WAN and infrastructure standards Perform IT administration and onboarding, provide training, and educate users on technology best practices Manage IT vendors, surplus equipment, and procurement of infrastructure components Apply problem-solving and analytical skills to improve IT processes and ensure reliable, high-quality service Desired Skills/Experience: Associate's degree or equivalent experience 5+ years of relevant experience with demonstrated technical skills, or 7+ years of applied experience in IT support or related fields Strong troubleshooting and problem-solving skills for computer hardware and software issues Proficient with: Microsoft Windows (XP, 7, 10, 11) and Windows Server (2003, 2008, 2012); SQL Server (2003, 2008, 2012, 2016, 2019); Cisco networking, LAN/WAN, and wireless networks; Firewalls, Microsoft Office Suite, Office 365, SharePoint; Smartphones and tablets (iOS, Android) Experience managing ticketing systems for incident and request tracking Benefits: Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered The approximate pay range for this position is between $21.00 and $30.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

The IT Site Support Specialist is responsible for delivering hands-on technical support to end users at the site, ensuring smooth operation of IT systems and infrastructure. This role is critical in maintaining a productive work environment by providing timely troubleshooting, resolving hardware and software issues, and ensuring consistent IT coverage during all business hours. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Communication with Users: Provide support through different channels (phone, email, chat), maintaining patient, empathetic, and understanding communication. Customer web page: Review the details of this request to either approve or reject the registration. End User Support: Provide first-level and second-level support for desktops, laptops, mobile devices, printers, and other peripherals. Troubleshoot hardware and software issues, escalating complex problems as needed. Assist users with access, connectivity, and application-related issues. Create and manage knowledgebase articles for commonly resolved incidents. Local IT Operations: Perform hands-on support for network equipment, servers, and AV systems. Coordinate with centralized IT teams for deployments, upgrades, and maintenance. Maintain inventory of IT assets and ensure proper documentation. On-Site Coverage: Ensure IT support presence during all business hours, including coverage planning for breaks, vacations, and absences. Act as the primary point of contact for IT-related issues at the site. Collaboration & Communication: Work closely with global IT teams to align local support with company-wide standards. Partner with manufacturing engineering and operations teams to support technology needs on the shop floor. Communicate effectively with users and stakeholders to understand and resolve issues. Recommend enhancements that will increase the overall efficiency and effectiveness of the Help Desk. Compliance & Security: Follow IT policies and procedures, including data protection and security protocols. Support compliance initiatives and assist with audits as required. SUPERVISORY RESPONSIBILITIES No supervisory responsibilities for the position. EDUCATION and/or EXPERIENCE Associate or Bachelor's degree in Information Technology, Computer Science, or related field. 5+ years of experience in IT support or helpdesk roles. OTHER SKILLS AND ABILITIES Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications. Knowledge of Microsoft Entra ID and multi-factor authentication (MFA) applications Basic knowledge of hardware, software, and networking concepts. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Eager to learn and adapt to new technologies. STRATTEC has a significant presence in Mexico; proficiency in writing and speaking Spanish is a plus

The Technical Support Specialist provides technical support via phone, email, and web to resolve customer issues effectively and efficiently. This role requires strong troubleshooting ability, attention to detail, and continuous learning to maintain expertise across multiple software and hardware platforms. In addition, clear and proactive customer communication is essential to ensure understanding, build trust, and deliver a positive support experience. Roles and Responsibilities Respond to customer requests in a professional, timely, and effective manner. Diagnose, replicate, and resolve software, network, and system-related issues using remote support tools. Manage and perform software installations, upgrades, and configurations. Manage and renew product license keys; maintain accurate records in CRM systems. Write and maintain end-user documentation and internal knowledge base articles. Collaborate with Engineering to escalate product defects or performance issues. Provide after-hours on-call support as needed. Contribute to product release testing and customer/internal technical projects. Maintain a high level of service and professionalism with all stakeholders. Ability to simultaneously manage several support cases. A willingness to learn and become an expert on new systems, software, and procedures. Stay current with emerging technologies relevant to ISE's solutions and customer environments. Perform other duties as assigned by management, including, but not limited to, product release testing and customer/internal project work. Qualifications and Education Requirements College degree or equivalent combination of education and work experience. Minimum 3+ years of experience in a client-facing technical support or customer product support role. Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. High attention to detail and strong organizational skills. Proven analytical and problem-solving abilities. Demonstrated ability to work independently and as part of a team. Professionalism, dependability, and a strong work ethic. Experience managing escalated customer issues, coordinating with cross-functional teams, and ensuring timely resolution. Proven experience in a customer-facing support role, such as product support, client services, or customer success, preferably in a B2B environment. Technical Skills: Minimum 3+ years of experience required Operating Systems: Proficiency in Microsoft Windows Server (2016-2025); Microsoft Office 365, exposure to IBM iSeries environments. Databases: Working knowledge of Microsoft SQL Server (2016-2022), including basic querying and data management. Networking: Understanding of TCP/IP, VPN connections, firewalls, and remote access technologies. Support Tools: Experience with remote desktop software, ticketing/CRM systems, and system monitoring utilities. Knowledge of Enterprise Resource Planning (ERP) preferred (ERP systems such as; INFOR XA, Business Central, and/or SAP) Experience with scripting and programming languages such as Python, PowerShell, SQL, or RPG for process automation, data handling, and system integrations. Experience supporting external customers with software or hardware products, including troubleshooting, training, and ongoing relationship management. Preferred Skills: Experience supporting MES (Manufacturing Execution Systems), or manufacturing-related software systems. IBM iSeries/AS400 system administration or exposure strongly preferred. Previous experience in roles such as Customer Success Specialist, Product Support Representative, or Client Services Coordinator is a plus. At Information Systems Engineering, Inc (ISE), we help manufacturers improve their business operations with proven technology solutions. Our team are experts in the solutions and technologies we sell, delivering great results to our customers. Today ISE has 3 primary product lines and solutions that we sell, implement and support: Infor XA ERP - ISE is an Infor Channel Partner and reseller of the Infor XA ERP solution. Our team has deep expertise in helping customers upgrade and implement Infor XA ERP in their businesses. We can also host and manage our customer's Infor XA environment in the cloud. IBM - ISE is an IBM partner selling IBM iSeries servers. We have staff with technical expertise to update, upgrade and optimize the IBM iSeries. In addition, we offer IBM iSeries cloud hosting and/or remote management services. MV2 MES - Our subsidiary, Paper-Less, LLC, develops, sells, implements, and supports our proprietary MV2 MES (Manufacturing Execution System) solution that connects, monitors, and coordinates complex manufacturing systems, data flows, and people on the shop floor. ISE was founded in 1984 with the purpose of creating rewarding opportunities assembled by genuine relationships. 40 years later, we continue to serve this purpose and operate according to our Core Values: Water Yourself Daily - Nurture a positive mindset to live, learn, grow, and love what you do. Fuel Wonder, Forge Ingenuity - Inspire and encourage curiosity to launch creative solutions. Apollo (13) It - Challenge with passion, dedication, and teamwork. Urgent collaboration with the ability to adapt. Walk In Their Shoes - Be mindful of all stakeholders and follow through with your commitments. It's our legacy of working through these core values that enables our 10-year average employee tenure and 95% customer satisfaction rating. Our employees love what they do, and our customers praise the work we do for them.

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

Job Description: - As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Standex International is a global industrial growth company operating through our market-leading brands in electronics, cutting-edge forming technologies, engraving, and scientific refrigeration. We work with our customers to advance progress through innovation. From inventing and producing parts for next-generation space vehicles to evolving vaccine refrigeration, designing functional textures for everyday products, improving renewable energy technology, and much more, we are focused on making what's next possible. Who We Are For over 100 years, Spincraft has been utilizing metal spinning and forming to solve its customers' greatest manufacturing challenges. Leading in metal forming solutions partnered for Aerospace, Defense, Energy, and more, Spincraft's mission has formed a division, Engineering Technologies Group (ETG), a part of the global Standex International team, with four locations worldwide. What You'll Do Reporting to the IT Manager, the IT Support Specialist is responsible for providing technical assistance and support related to computer systems, hardware, software, and network issues. This role involves responding to user queries, diagnosing problems, and guiding users through step-by-step solutions. As a part of the divisional IT Team, this position will support multiple business units and be onsite at the New Berlin, WI location. Provide technical support for end-users across the business units, including shop employees and administrative teams Utilize the IT Support ticketing system to monitor, escalate, update, and close requests Troubleshoot and resolve issues related to desktops, laptops, printers, and other plant-floor technology Support manufacturing systems such as ERP terminals Maintain and support wired and wireless network connectivity across the facility, including production areas Assist with the setup and maintenance of IT infrastructure for new production lines or equipment Coordinate with vendors and internal teams for hardware repairs and software updates Ensure compliance with IT security policies and procedures, especially in relation to OT (Operational Technology) systems Diagnose and resolve technical hardware and software issues Install, configure, and maintain computer systems and applications Support the deployment of new hardware and software Maintain inventory of all equipment, software, and software licenses Document internal procedures and update knowledge base articles Escalate unresolved issues to the appropriate internal teams or vendors Assist with onboarding and offboarding of employees (e.g., account setup, equipment provisioning) Ensure security and privacy of networks and computer systems Participate in after-hours support rotation as needed for critical systems Attend meetings and trainings as assigned Complete projects as assigned What You'll Bring Bachelor's degree in information technology, computer science, or related field required Proven experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices, and other tech products Familiarity with remote desktop applications and help desk software (e.g., Zendesk, ServiceNow). Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus Knowledge of Active Directory, Office 365, and basic networking Proficiency in MS Office Suite (Excel, Word, Outlook, PowerPoint) and willingness to learn other software Reliable transportation Strong interpersonal and problem-solving skills Demonstrates high level of Emotional Intelligence when dealing with all levels of the company, clients, and vendors Exceptional written and verbal communication skills Ability to build and maintain strong working relationships Ability to effectively manage time, multi-task, and pay close attention to details Self-motivated professional with the ability to work independently and as part of a team Regularly required to move, sit, and bend for various hours throughout the day 10-20% travel expected to divisional business units What We Value Experience with cybersecurity frameworks, such as: CMMC (Cybersecurity Maturity Model Certification), NIST SP 800-171 Equal Opportunity Employer. We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Top Skills & Years of Experience: - Excellent customer service skills -Two years support experience with Windows 10, and Microsoft Office 2019 - Two years' experience with Network and Printer troubleshooting. - Must be proficient is typing skills and be able to multi-task. Nice to have skills: - Prior Help Desk experience in a call center environment - Previous experience using Incident and Knowledge base systems - Desirable to have 2 years support experience with iOS devices.

Title: Desktop Support Engineer Duration: Long term Contract Complete Onsite We are seeking a skilled and customer-focused End User Support Level 2 Technician to provide advanced technical support to users within the organization. This role involves resolving escalated issues from Level 1 support, troubleshooting hardware and software problems, supporting IT systems, and ensuring seamless technology operations for end users. Key Responsibilities: • Respond to and resolve second-level support tickets and escalated issues from the help desk. • Troubleshoot hardware, software, and peripheral issues for desktops, laptops, mobile devices, and other end-user devices. • Provide support for Windows, mac OS, Microsoft 365, and other enterprise applications. • Configure, install, and maintain end-user devices and software applications. • Assist in user onboarding/offboarding, including account setup, access permissions, and workstation preparation. • Maintain documentation for technical procedures, solutions, and user guides. • Work with Level 3 support or vendors for complex issues that require further escalation. • Ensure timely communication and resolution of issues in line with service level agreements (SLAs). • Provide remote and on-site support as needed. • Educate users on best practices, basic troubleshooting, and IT policies. Required Qualifications: • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). • 3-5 years of experience in IT support or help desk role, with at least 1 year at L2 level. • Strong knowledge of Windows and mac OS environments. • Experience with Active Directory, Microsoft 365, and remote desktop tools. • Familiarity with ITIL practices and ticketing systems (e.g., ServiceNow, Cherwell). • Excellent problem-solving and customer service skills. • Ability to prioritize and multitask in a fast-paced environment. Preferred Qualifications: • IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar. • Experience supporting virtual environments (e.g., Citrix, VMware). • Familiarity with mobile device management (MDM) platforms. Please note - Centraprise is an equal opportunity employer. Applicants must be authorized to work in the U.S. U.S. Citizens and Green Card holders are strongly encouraged to apply. We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce.

Join Our Team and Make a Difference! At Wisconsin Community Services (WCS), we believe in building hope and empowering individuals through community-based support. As a BHS Supported Apartment Program Support Specialist, you will play a vital role in helping individuals facing mental health, substance use, and co-occurring challenges achieve their housing and recovery goals. Job Summary: In this dynamic position, you'll deliver personalized, strength-based services that foster skill development and enhance the lives of those referred to our program. Join us as we support individuals on their journey towards independence and recovery. Essential Duties and Responsibilities: Provide person-centered services in supported apartment locations and community settings. Deliver individualized skill development in communication, problem-solving, and daily living activities. Collaborate with individuals to identify and prioritize recovery goals. Maintain accurate documentation and case files as per agency policies. Flexibly participate in team meetings, trainings, and community outreach. Required Qualifications: High School Diploma required; Bachelor's degree preferred. 2 years of experience in social services or related field preferred. Completion of State of Wisconsin Peer Specialist training; certification within one year of hire. Valid driver's license and sufficient insurance. Knowledge, Skills, and Abilities: Strong assessment and organizational skills. Ability to build respectful relationships with individuals and partners. Knowledge of mental health and substance use challenges. Flexibility and ability to multitask in a dynamic environment. Physical Demands: This role requires mobility within the community, including home visits and transporting clients. Must be able to navigate stairs. Work Environment: Work primarily conducted in the community and office settings, averaging 40 hours per week. pm21 Why Join WCS? At WCS, we don't just provide services; we create pathways for lasting change. If you're dedicated to social justice and community empowerment, we invite you to apply! Enjoy generous paid time off, health insurance, 403b participation, and eligibility for Public Service Student Loan Forgiveness (PSLF). Apply Now! Become a part of a mission-driven team that truly makes a difference every day. Your passion can change lives-join us in this rewarding journey! Wisconsin Community Services is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, sexual orientation, gender identity, national origin, veteran, disability, status or any other characteristic protected by federal, state, or local law. PIf154c00d8c2b-37***********8

Job Title: EUC Talent Required (L2/L3 Support) Job Type: Onsite Job Mode: Full Time Teceze is seeking skilled End User Computing (EUC) professionals to support one of our key enterprise clients. The role involves providing L2/L3 onsite and remote support across manufacturing and plant environments, ensuring smooth operation of end-user systems, infrastructure services, and shop floor applications. Key Responsibilities Troubleshoot and resolve issues related to office systems, fabrication, and paint shop floor applications. Provide end-user and system support across Syncreon, CLI, and other plant locations. Deliver onsite support for network changes, hardware installations, and system upgrades. Support and maintain the SCCM environment and assist with Microsoft Intune configurations. Ensure security vulnerabilities are remediated for shop floor (SF) machines and workstations. Manage hardware lifecycle activities, including asset tracking, shipments, replacements, and returns. Configure, manage, and troubleshoot printers, scanners, and peripheral devices. Provide L2/L3 support for: Windows and mac OS operating systems End-user devices Core infrastructure services Participate in plant leadership meetings and weekly change management calls. Support patching and upgrade activities in line with organizational standards. Adhere to defined operational standards, SLAs, processes, and service objectives. Maintain accurate documentation for service desk procedures and end-user processes. Escalate major incidents and service interruptions to Plant Leadership and the MIM team in a timely manner. Coordinate with onsite hardware and service vendors for issue resolution and installations. Required Skills & Qualifications Strong experience in EUC / Desktop / IT Infrastructure Support (L2/L3). Hands-on experience with Windows OS, mac OS, SCCM, and Intune. Exposure to manufacturing or plant IT environments is highly preferred. Knowledge of network troubleshooting, patch management, and security remediation. Experience managing hardware assets, printers, and scanners. Excellent communication, coordination, and documentation skills. Ability to work independently in an onsite plant environment. Preferred Experience Prior experience supporting shop floor systems in automotive or manufacturing plants. Familiarity with ITIL processes, incident management, and change management. Experience working with multiple plant locations and stakeholders.

PFlow Industries Milwaukee, WI The Cartveyor Senior Operations Analyst is responsible for managing a high volume of incoming inquiries and providing comprehensive support to internal and external customers, dealers, and installers regarding parts for Cartveyor (CV, DCV & GK) equipment. This role is responsible for generating detailed quotations, processing sales orders, and resolving product or service issues independently ensuring all are done in accordance with company procedures and policies meeting internal and external customer requirements. This role will also be involved in project management, materials management and continuous improvement initiatives. Essential Duties And Responsibilities This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time. Leads communication with customers and internal teams, providing assistance and problem resolution. Manages a high volume of incoming calls and emails from customers, dealers, installers and end-users regarding parts needed to repair or maintain the full range of PFlow Cartveyor equipment. Must respond to all inquiries in a timely manner that meets or exceeds the customer service response standards set for the Cartveyor Business Unit. Generates detailed quotations, processes sales orders and provides comprehensive frontline support to PFlow customers by managing requests from initial inquiry to completion ensuring customer satisfaction. Initiates and manages Case ID's, warranties and RMAs (Return Material Authorizations) in M2K system. Provides proactive tracking information and updates to customers. Researches and identifies parts needs independently by locating drawings, manuals, part numbers and consulting with Technical Support Advisors or Engineering, as needed. Resolves product or service issues promptly and independently by clarifying the customer's concern, determining root cause, explaining resolution steps, expediting the correction and managing through to resolution. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires a college degree. Requires the ability to exercise diplomacy and tact in all verbal and written communications. Requires excellent problem-solving skills and the ability and desire to develop, implement and communicate practical solutions. Requires excellent communication skills to effectively relay verbal and written information in a professional manner to all levels of management, all departments and customers. Requires advanced Microsoft Office and application skills (Word, Excel, PowerPoint, Outlook, Teams, Power BI, etc.). Requires the ability to learn and develop proficiency in M2K ERP software.

La Causa Social Services is committed to empowering youth and young adults with complex mental health, developmental, and behavioral needs-as well as their families-through compassion, collaboration, and community-based support. We are seeking a motivated and recovery-focused Certified Peer Specialist to join our Youth Coordinated Opportunities for Recovery & Empowerment (CORE) and Comprehensive Community Services (CCS) teams. In this role, you will use your own lived experience in recovery to inspire, guide, and support young people in achieving their personal goals and building a foundation for long-term wellness. Why Join La Causa, Inc.? Meaningful work that supports youth and families on their path to recovery Collaboration with experienced and compassionate professionals Opportunities for professional development and career advancement Comprehensive benefits and paid leave-including a day off for your birthday! Your Role: As a Certified Peer Specialist, you will provide one-on-one support to youth and families engaged in recovery services. You will empower youth to identify their strengths, build coping skills, and access the community resources they need to thrive-all while fostering trust, self-advocacy, and independence. What You'll Do: Facilitate Individual Support - Engage youth in setting and achieving their recovery goals through strength-based, trauma-informed approaches. Provide Community Connection - Link youth and families to community resources, supports, and networks that enhance recovery and independence. Assist in Crisis Management - Support individuals in developing effective strategies to manage challenges and crises. Promote Team Collaboration - Partner with clinicians, care coordinators, and families to support the youth's care plan and progress. Empower Youth and Families - Encourage skill-building, problem-solving, and self-direction. Ensure Compliance - Follow all agency, legal, and contractual requirements, including timely documentation and reporting. Build Relationships - Maintain open communication and positive connections with youth, families, and team members. Mandated Reporting - Carry out duties as a mandated reporter in alignment with laws and organizational policies. Professional Development - Attend meetings, training, and supervision to continue learning and improving skills. Be a Team Player - Collaborate with team members to ensure coordinated, high-quality services. What We're Looking For: Bachelor's degree in social work or a related field (Required) Master's degree in social work or related field (Highly Preferred) Valid Wisconsin Peer Specialist Certification, or ability to obtain certification within 12 months of hire At least one (1) year of experience providing community-based support Strong cultural competency and interpersonal skills Bilingual (Spanish and English), spoken and written (Preferred) Excellent verbal, written, and documentation skills Strong critical thinking and organizational abilities; able to manage multiple priorities Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) Ability to work flexible hours, including evenings and weekends, as program needs dictate Must successfully complete and pass all background checks, including an annual influenza vaccination Transportation, valid Wisconsin driver's license, state minimum auto insurance, and must meet La Causa, Inc. driving standards Skills & Competencies: Strong cultural competency and interpersonal relationship skills. Excellent written and verbal communication abilities across diverse audiences. Critical thinking and problem-solving skills with sound judgment. Highly organized with the ability to manage multiple priorities. Proficient in Microsoft Office Suite. Reliable transportation, valid Wisconsin driver's license, state minimum auto insurance, and ability to meet La Causa, Inc. driving standards. Must successfully complete and pass all required background checks, including an annual influenza vaccination. Flexible schedule availability, including evenings and weekends as needed Work Environment: Work takes place in both community and office settings (local travel required) Flexible hours may include evenings or weekends Regularly required to drive, stand, sit, reach, stoop, bend, and walk Frequent talking, hearing, and seeing required, finger dexterity necessary Infrequent lifting (such as files) may occur Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions About La Causa, Inc.: La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee. You can learn more about La Causa at ***************************** Join Our Team-Apply Today! Be part of something bigger. Join Familia La Causa and help us empower youth and families as a Certified Peer Specialist CORE/CCS-Youth Apply now and take the next step in your career!

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

The Treatment alternatives Program (TAP) Certified Peer Specialist provides support to adults who have substance use or co-occurring needs that are involved in the criminal justice system. The Peer Specialist is a position responsible for support, education and mentoring adults enrolled in TAP services. The role of the Certified Peer Support Specialist is that of a coach or mentor who through his or her lived recovery experience, can provide the guidance and role modeling necessary to promote wellness, purpose in life, develop relationships, and the insight necessary to move forward. Essential Functions: 1. Act as a member of the TAP team providing services to people with substance use or co-occurring needs. 2. Comfortable utilizing life and recovery experiences to role model and support people to reach their identified recovery goals. 3. Build off the person's strengths to meet their individualized recovery needs. All services will be person-centered and directed by the individual being served. 4. Peer Support Services include a wide range of supports to assist the individual and their family through the recovery process. 5. Services provided promote wellness, self-direction, and recovery by enhancing the skills and abilities of the individuals to reach their recovery goals. The services support people by advocating for their needs with dignity and without trauma. 6. Develop a mutually empowering relationship with the people being served to live in recovery. 7. Provide services in the community including people's homes and other community locations. 8. Participate as a team member in recovery team meetings with the individual to create individual recovery plans, identify and prioritize goals, and monitor progress toward meeting identified needs. 9. Appropriately document all contact with the people being served and team members to adhere to program requirements. 10. Responsible for accurate documentation and maintaining a case file as required by agency policy, government regulations, and applicable local, state, and federal codes. 11. Attend and participate in staff meetings, in-service training, seminars, and conferences as required. 12. Responsible for maintaining flexibility in daily work schedule to adequately meet program needs. 13. Responsible for adhering to agency policies and procedures while carrying out daily responsibilities. Other Duties and Responsibilities: Ensure people are able to get transportation to TAP related appointments as needed Other job-related duties as may be necessary to carry out the responsibilities of the position Minimal Qualifications: High School Diploma or equivalent required and experience serving people with mental health, substance use, and co-occurring needs. Successful completion of a State approved Peer Specialist Training and current State Certification as a Peer Specialist. Meet all WCS and contractor requirements for criminal and caregiver background checks, driver's record, and drug screen. Valid driver's license, automobile, and sufficient insurance to meet agency requirements are required. Knowledge, Skills and Abilities: Successful completion of a State approved Peer Specialist Training and State Certification as a Peer Specialist. Knowledge and skills to work with a mental health and substance use recovery population; organization skills; experience in working with individuals in recovery who have mental health and/or substance use needs; ability to quickly develop rapport with people, excellent assessment and interviewing skills; understanding of mental health needs; strong understanding of the substance use population; ability to work through difficult situations; flexible and able to multitask throughout the work day; effective use of time and resources to help maintain quality CCS services. Work Relationship and Scope: Reports directly to the TAP Program Director in the Behavioral Health Division. Advocates for the individual's needs with Tap team members and others as needed. Personal Attributes: Actively in recovery from mental health, substance use and co-occurring needs; willing to share personal recovery story and life needs. Follow agency Code of Conduct and Leadership Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and positive relationships with program staff, other WCS staff, consumers, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission. Working Conditions: Work is performed primarily in the community, including people's homes and various community-based locations. Ability to work in an office setting. Hours average 40 hours per week. Physical Demands: Position is mobile with significant time spent in the community, including transporting consumers, home visits and attending meetings; driving throughout Milwaukee County; must be able to go up and down stairs. Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. PM21 PI52954f9ce5b2-37***********1

La Causa Social Services is dedicated to supporting youth and young adults with complex mental health, developmental, and behavioral needs as well as their families, and is seeking an engaging, upbeat, and supportive Parent Peer Specialist to join our Youth Comprehensive Community Services Team. Why Join La Causa, Inc.? Meaningful work supporting individuals and families in crisis. Collaboration with a network of professionals in crisis response. Professional development and training opportunities. Potential for career advancement within the organization. Competitive benefits and paid leave including a day off for your birthday! **$5,000.00 Hiring Incentive** (for this specific role) Your Role: As a Parent Peer Specialist, you will provide personalized support to parents and caregivers navigating services for children with complex mental health, developmental, and behavioral needs. Drawing from your own lived experience, you will empower families, advocate for their voices, and help them overcome barriers to accessing care. What You'll Do: Provide Personalized Support - Offer one-on-one support to parents and caregivers at home and in the community, helping them engage with services and achieve their family's goals. Reengage Disconnected Families - Reach out to parents who have disengaged or face barriers to participation. Understand their perspectives and work to reconnect them with needed services. Empower Parents and Caregivers - Help parents build skills in self-care, crisis management, and navigating systems of care. Provide mentorship and education to support youth and their families with ongoing needs centered around complex mental health, developmental, and behavioral needs. Advocate for Families - Ensure parents' voices are heard in meetings with youth child and family teams, schools, legal systems, and community partners. Collaborate with Care Teams - Work closely with care coordinators to ensure that the goals and needs of parents, as outlined in the care plan, are met. Share Insight and Expertise - Offer valuable input to the care team by sharing your understanding of the challenges parents face when raising children with complex needs. Ensure Compliance - Follow all legal, organizational, and contractual policies, including audits, licensing requirements, and program evaluations. Promote Communication and Cooperation - Build and maintain positive relationships with families, care teams, and community stakeholders. Fulfill Mandated Reporting Duties - Comply with all mandated reporting requirements related to child safety and welfare. Engage in Ongoing Learning - Attend meetings, training, and professional development activities as needed. Support the Team - Take on additional tasks as assigned to contribute to the success of the program. What we are looking for: Social Work or related field (Required). Master's degree from an accredited school in Social Work or related field (Highly preferred). Wisconsin Certification as a Peer Specialist and/or Parent Peer Specialist. Lived experience of parenting a child with mental health and/or developmental disabilities. Proven ability to work with and support children, young adults, and families. Bilingual (Spanish and English), spoken and written. (Highly preferred). Positive and People-Oriented - Friendly, approachable, and a good listener with an upbeat attitude and a collaborative spirit. Excellent organizational, and multitasking skills. Strong verbal, written, and interpersonal communication skills with the ability to work effectively in a team environment. Proficiency in Microsoft Office Suite. Reliable transportation, a valid Wisconsin driver's license, state-minimum auto insurance, and the ability to meet La Causa, Inc. driving standards. Must successfully pass all required criminal background checks. Day-to-Day setting: Work in both office and field settings (travel required) Flexible work hours including evenings or weekends, based on program needs. Regularly required to drive, stand, sit, reach, stoop, bend, and walk. Employee is frequently required to see, talk, or hear. Finger dexterity is also required. Infrequent lifting, including files, will be encountered. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions Connect with our Internal Recruiter: ****************** About La Causa, Inc.: La Causa, Inc., founded in 1972, is one of Wisconsin's largest bilingual, multicultural agencies. Our mission is to provide children, youth and families with quality, comprehensive services to nurture healthy family life and enhance community stability. We have several divisions that provide vital services to the community including Crisis Nursery & Respite Center, Early Education & Care Center, La Causa Charter School, Social Services: Adult Services and Youth Services, and Administration. At the heart of our mission is the dedicated staff that welcomes all into Familia La Causa and serves the children and families of Milwaukee. You can learn more about La Causa at *****************************

Title: IT Support (Backfill) Contract: Long Term Scope of Work This is a Backfill IT Support (Deskside Support) position for one of our clients in Madison, Wisconsin. The selected candidate will provide on-site technical support covering IT infrastructure, networking, data center operations, and hardware troubleshooting. You will work closely with internal teams, customer teams, and remote technical specialists to identify and resolve issues efficiently. Responsibilities include monitoring system health, supporting network devices, troubleshooting VOIP phones, managing basic server tasks, and ensuring smooth day-to-day IT operations following SLA guidelines. Who We Are - Teceze Teceze is a global IT solutions and managed services provider, delivering end-to-end support across infrastructure, cloud, cybersecurity, and digital transformation. We specialize in providing reliable, secure, and scalable IT services that empower organizations to operate seamlessly. By joining Teceze, you become part of a highly collaborative and technically strong team focused on excellence, innovation, and customer success. This role is being offered as a backfill position for one of our key clients, ensuring continuity of operations and maintaining service quality on-site. Job Description: Basic Knowledge of Network Devices such as Switches, Routers, Wireless Access Points preferably CISCO, Riverbed • Basics knowledge / understanding of assigning switch ports to specific VLANs • Patch phone ports to switch as needed • Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration) • Troubleshoot issues with fiber links between switches - Able to visualize errors and communicate to remote technical teams • Troubleshoot and replace network switch chassis blades when required • Good to have understanding of any Data Center Infrastructure Management Application • A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) Control-M, EMC Avamar, Data Domain • Basic Knowledge of Monitoring tools such as Solarwinds, etc… • Networking and Operating System basics • Assist network and data center admins (Internal, Customer and Vendor) as required during the course of technical troubleshooting • Basic knowledge about Hardware like Servers, Storage devices • Knowledge to understand Monitoring Tool outcome • Basic knowledge of ITSM tool preferably ServiceNow • Basic knowledge Backup technologies preferably EMC Avamar • Basic knowledge of Operating Systems- Windows 2003 servers Enterprise/Standard Edition, UNIX & linux • Basic knowledge about Windows 2003 Active Directory structure, MS Exchange 2003 and File/Print Server • Experience in SLA base environment • Knowledge on Server Performance monitoring preferred • Candidate should have minimum 3-5 years' experience in above mentioned area give me the scope of the job and who we are and how to apply

Job Title : Desktop Support Engineer Duration : Fulltime Responsibilities “Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment OEM Vendor co-ordination for faulty or new hardware requirements “IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application “Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues In Scope: Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor) Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support Co-ordination with OEM on Hardware/Software issues Ticket information documentation using ITSM tool. Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets) Deployment and configuration of new hire equipment (Manually and/or using automated Tools) Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools Hardware and software provisioning (check-in and check-out) Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service Articulate technical solutions to non-technical users in simple and easy to understand terms Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another) Uplift and reimage of leaver equipment and update of asset management system/CMDB. Update of asset management system/CMDB according to Joiner Mover Leaver Process

The Certified Peer Support Specialist will provide 1:1 peer support to individuals in need of peer support services in Waukesha County. Peer services include, connecting peers with community resources and helping them navigate resources, as well as provide strength based support and encouragement. The Peer Support Specialist will focus on reducing stigma and promote the benefits of peer support services by facilitating educational presentations to local community businesses and community partners. Essential Functions: Promote and recruit for the peer services and provide outreach to peers from populations within Waukesha County, focusing on peers that currently do not have access to peer support. Provide 1:1 peer support services to people in Waukesha County. Assist the individual in exploring goals and priorities using the created Needs Assessment to receive support for the duration of program enrollment. From a recovery perspective, provide a strength-based review of an individual's abilities, strengths, and assets. Encourage individuals to become the expert of their own lived experiences and develop voice and choice around service participation to be empowered in their recovery. Support individuals in navigating systems of care and encourage the participant to communicate with other services providers. Responsible for accurate documentation and maintaining case files as required by agency policy, government regulations, and applicable local, state, and federal codes. This includes completion of initial and ongoing Needs Assessments, and progress notes for each interaction with individuals in the program, as well as documentation of all reporting requirements as indicated by the funding source. Work with the participants' collateral and community contacts to promote continuity of care with written and explicit consent to support their recovery journey. Assist participants in their process of stabilization and recovery. Conduct outreach to local businesses to promote the understanding and use of peer support services, through educational presentations. Attend and participate in staff meetings and weekly supervision. Attend in-service training and conferences as required. Other Duties and Responsibilities: Other job-related duties as may be necessary to carry out the responsibilities of the position. Other duties will be determined by the supervisor. Knowledge, Skills, and Abilities: Maintain Peer Support State Certification, Knowledge of the Wisconsin Criminal Justice System; knowledge of local treatment programs and community resources to include housing, education, public transportation; knowledge of the Circuit Court Access Program (CCAP); Strong verbal and written communication skills; ability to respond appropriately in crisis situations; sensitivity toward cultural, ethnic and disability issues; good organizational, computer and typing skills; good judgment; effective use of time, must be trained in all WCS required Evidence Based Principals, including mandated reporter training, within 90 days of hire and follow models for fidelity established by the agency. Minimal Qualifications: High school or GED/HSED required; graduate of state Certified Peer Specialist training Possess current Certified Peer Specialist certification Strong written and verbal communication skills Personal experience with mental health and substance use needs and knowledge of recovery principles Meet all WCS and contractor requirements for criminal and caregiver background, driver's record, and reference checks. Valid driver's license, automobile, and sufficient insurance to meet agency requirements is preferred. Work Relationships and Scope: Has contact with a wide variety of individuals including probation agents, case managers, therapists, families, and community resources. Personal Attributes: Follow agency Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, individuals receiving services and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability needs; demonstrate commitment to agency values and mission. Working Conditions: Some of the work is done sitting at a desk and using the computer; 40 hours per week; flexible work schedule may include some evenings and weekends to meet the needs of the program. Physical Demands: Position is mobile with time spent in the community, including home visits and other community-based locations; driving throughout Waukesha must be able to go up and down stairs. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Wisconsin Community Services is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law. PM21 PIcaef4a9d5732-37***********5

🚀 Advance Your IT Career with Teceze - Where Technology Meets Impact Greetings from Teceze! We are looking for an IT Support Engineer with 1-4 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools. 🔹 Position Overview Job Title: L2/L3 IT Support Engineer (5 Openings) Location: Milwaukee, WI Work Mode: Onsite Employment Type: Full-Time Start Date: 03 January 2026 Job Responsibilities: Troubleshoot issues with Office works, Fabrication, and paint shop floor systems Provide coverage for users and systems at Syncreon, CLI, and other plant locations Onsite support for network changes Support SCCM environment and assist with Intune configurations Ensure vulnerabilities are remediated for SF machines and workstations Hardware management including shipment and returns Configure, manage, and troubleshoot printers and scanners Provide L2/L3 support for Windows, mac OS, and infrastructure services Participate in plant leadership calls and weekly change management calls Support patching activities Adhere to operational standards, processes, and service objectives Maintain documentation for service desk and end-user processes Escalate to Plant leadership and MIM team in case of service interruptions Coordinate with hardware vendors onsite # Please share your resume directly to : Email: *******************************