Job Posting: Access Support Representative
Contract: Long Term
We're looking for a friendly, service-driven professional to support daily workforce access at a busy construction site. In this role, you'll be the first point of contact for workers arriving on site-helping them check in, guiding them through onboarding, and ensuring they have a smooth, positive experience.
No construction or platform experience is required-full training is provided. If you enjoy helping people, staying organized, and keeping operations running smoothly, this role is for you.
What You'll Do
Welcome workers as they arrive and provide helpful, courteous assistance throughout the check-in process
Support digital badge scanning, QR code check-ins, and other access tools
Verify credentials and required documents, ensuring workers meet site-entry requirements
Guide workers and subcontractors through onboarding steps, such as account setup and document uploads
Assist with mobile check-ins, digital badges, and basic system navigation
Help resolve simple access or login issues and escalate when needed
Issue temporary badges and visitor passes with a calm, professional demeanor
Communicate clearly with workers, supervisors, and subcontractor teams
Monitor access points to ensure safe, authorized entry
Document and report irregularities or recurring issues
What Makes You a Great Fit
Strong customer service background in any industry (hospitality, retail, call centers, healthcare support, etc.)
Friendly, patient, and confident when assisting individuals with varying levels of technical comfort
Quick learner who is comfortable navigating new technology
Professional and composed in fast-paced or outdoor environments
Dependable, detail-oriented, and able to follow established procedures
Comfortable standing or walking for extended periods and working outdoors
Bonus: Experience in help desk, dispatch, tech support, administrative roles, or site operations
Work Environment
Full-time, onsite presence at an active construction site. This is NOT a desk job. You will be on your feet most of the day.
Fast-paced environment with steady interaction and customer-facing support
PPE required (provided as needed)
OSHA training reimbursement available
Comprehensive training on all tools, processes, and workflows
$35k-41k yearly est. 5d ago
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Pineview Education Support Specialist / Education Support Personnel / Cafeteria Technician
Natrona County School District #1
Support specialist job in Wyoming
This post is 7.75 hours/day, 175 days/year
ESS - 3.25 hours / ESP 0.50 hours / Cafe Tech 4.00
NCSD offers new classified employees previous experience credit as follows for verified and approved experience:
0-3 Years = Step 1
4-6 Years = Step 4
7-10 Years = Step 6
11-15 Years = Step 8
Our 2025-26 School Year Hourly Rate of Pay is as follows:
Education Support Personnel
Step 1 - $16.86
Step 4 - $17.60
Step 6 - $18.12
Step 8 - $18.66
Education SupportSpecialist
Step 1 - $18.40
Step 4 - $19.25
Step 6 - $19.85
Step 8 - $20.48
Cafeteria Technician
Step 1 - $16.41
Step 4 - $17.11
Step 6 - $17.60
Step 8 - $18.11
For more information on pay, please call or email Jennifer Quinn, HR Generalist at ************ or jennifer_************************.
Education Support Personnel
Purpose Statement
The job of Education Support Personnel (JC606/608) is done for the purpose/s of assisting in the monitoring and instruction of students under the supervision of certified staff, including instruction of behavioral, academic, and social education students; observing and documenting student progress; assisting in implementation of plans for instruction; and assisting students by providing for special health care needs.
This job reports to the Administrative Manager or Principal
Essential Functions
Adapts learning processes, under the direction of certified staff (e.g. classroom activities, assignments and materials, etc.) for the purpose of providing an opportunity for all students at different learning levels and with different functional abilities to participate in instructional programs and classroom activities.
Assists certified staff with implementation and supervision of a variety of instructional activities (e.g. individual students and small groups in academic subjects, social/behavioral skills, daily living skills, writing and verbal skills, lessons, remediation, etc.) for the purpose of reinforcing learning objectives and ensuring student learning.
Assists students with classroom and daily living skills for the purpose of creating a positive plan of action to address specific student issues and allowing students to function in a school and/or community environment.
Attends meetings, as requested (e.g. trainings, building meetings, District meetings, etc.) for the purpose of receiving and conveying information relative to job functions.
Implements learning processes for the purpose of ensuring recovery student learning as required.
Maintains a variety of instructional materials and student files/records (e.g. incident and activity reports, building passes, discipline records, adapting instructional materials, homework, attendance, audio visual equipment, set- up of adaptive projects, etc.) for the purpose of documenting activities, ensuring availability of learning materials, and providing accurate student records.
Monitors students within a variety of activities (e.g. restrooms, playgrounds, hallways, library, cafeteria, bus stops, study hall, locker room, classroom, field trips, assemblies, etc.) for the purpose of modeling appropriate behavior/social skills and providing a safe and positive learning environment in school and community.
Provides positive reinforcement to students (e.g. encouragement, consistency, positive attitude, etc.) for the purpose of supporting students in meeting individual plan objectives and school-wide discipline plans.
Provides implementation of learning processes for the purpose of ensuring necessary student learning support, as assigned.
Responds to emergency situations and potential conflicts with students (e.g. injured students, health-related issues, verbal/physical conflicts, natural disasters, etc.) for the purpose of de-escalating behaviors, modeling positive behaviors, and directing the situation toward a positive outcome (e.g. resolving immediate safety concerns and referring to appropriate party for resolution).
Other Functions
Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
Education SupportSpecialist
Purpose Statement
The job of Education SupportSpecialist (JC607) is done for the purpose/s of assisting in the supervision and instruction of students in special areas (e.g. severe physical,behavioral, cognitive or vision disabilities; hearing screenings; language translation, preschool, middle school, etc.), under the supervision of assigned certified staff; observing and documenting student progress; assisting students by providing for special health care, social development, learning and language needs; and providing progress monitoring to assigned certified staff.
This job reports to the Principal
Essential Functions
Assists students with various disabilities, under the direction of certified staff (e.g. language, hearing, behavioral, cognitive, vision, physical, etc.) for the purpose of addressing specific student issues, supporting learning and social development, and allowing students to function and excel in a school environment with use of adaptive equipment and assistance with toileting, diapering, tube feeding, etc.
Assists certified staff with implementation and supervision of a variety of instructional activities (e.g. individual students and small groups in academic subjects, social/behavioral skills, daily living skills; writing and/or language/verbal skills, lessons, remediation, hearing and vision testing, etc.) for the purpose of reinforcing learning objectives, and ensuring student safety and success in school.
Attends meetings, as requested (e.g. trainings, building meetings, District meetings, etc.) for the purpose of receiving and conveying information relative to job functions, and learning outcomes.
Implements behavioral plans designed by IEP team for students with behavior disorders or other emotional conditions for the purpose of assisting in meeting special education students' needs and providing a consistent environment for learning and progress.
Maintains a variety of instructional materials and/or confidential student files/records (e.g. incident and activity reports, building passes, discipline records, checking papers, taking attendance, duplicating/adapting instructional materials in English and/or appropriate foreign language, setting up adapted projects/audio visual and braille equipment, daily progress charts, scheduling assessments, etc.) for the purpose of documenting activities, ensuring availability of learning materials, and providing historical documentation in compliance with District, state and federal requirements.
Monitors students within a variety of activities (e.g. restrooms, playgrounds, hallways, library, cafeteria, bus stops, study hall, locker room, classroom, field trips, assemblies, etc.) for the purpose of modeling appropriate behavior/social skills and providing a safe and positive learning environment in school or community.
Performs appropriate hygiene procedures (e.g. individual hygiene, adaptive equipment, classroom activities, etc.) for the purpose of providing a safe and sanitary environment for students and staff.
Provides a variety of learning processes (e.g. assisting in implementation of scheduled social activities, classroom learning activities, communication exercises, etc.) for the purpose of implementing student physical, and intellectual development.
Responds to emergency situations and potential conflicts with students (e.g. injured students, health-related issues, verbal/physical conflicts, natural disasters, etc.) for the purpose of de-escalating behaviors, modeling positive behaviors, and directing the situation toward a positive outcome (e.g. resolving immediate safety concerns or referring to appropriate party for resolution).
Supports behavioral plans designed by IEP team for students with behavior disorders or other emotional conditions for the purpose of assisting in meeting special education students' needs and providing a consistent environment for learning and progress.
Transports students, as directed by administrator (e.g. Work Study, ABLE, etc.) for the purpose of ensuring safe arrival at assigned location.
Other Functions
Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
Education: High school diploma or GED
Certificates: Highly qualified status
Purpose Statement
The job of Cafeteria Technician is done for the purpose/s of preparing and serving food items to students and/or school personnel as well as maintaining food service facilities in a safe and sanitary condition; and assisting other site processes, as assigned.
This job reports to the Building Cafeteria Manager or Building Food Services Manager
Essential Functions
Arranges setup for food items, supplies, serving lines, and/or equipment for the purpose of ensuring that items are provided in accordance with cafeteria requirements.
Assists other site processes (e.g. substitute mentoring, special events requiring food service, etc.) for the purpose of providing necessary support for cafeteria operation.
Cleans utensils, equipment, and the storage, food preparation and serving areas (e.g. ovens, steamers, fryers, mixers, slicers, freezers, dishes, tableware, kitchen utensils, counters, carts, racks, and dishwashing machine, etc.) for the purpose of providing daily maintenance of cafeteria kitchen, and ensuring sanitary conditions.
Collects payments on accounts for the purpose of securing funds for reimbursement of costs.
Evaluates prepared food for flavor, appearance and temperature for the purpose of presenting items that will be accepted by students and/or staff.
Inspects food items and supplies (e.g. items being sent or received from satellite kitchens, vendors, etc.) for the purpose of verifying quantity and specifications of orders and complying with mandated health standards.
Inventories food, condiments and supplies for the purpose of ensuring availability of items.
Maintains strict (or complete) confidentiality on personnel and student issues (e.g. personnel records, medical records, surveillance videos and images, student data, confidential communication, etc.) for the purpose of protecting personal information for staff and students.
Monitors students' food choices for the purpose of meeting mandated requirements and ensuring adequate nutrition.
Prepares and serves food and beverage items for the purpose of meeting mandated nutritional requirements and projected meal requirements and requests of students and school personnel.
Reports equipment malfunctions for the purpose of maintaining equipment in safe working order.
Responds to inquiries of students, staff and/or parents for the purpose of providing information and direction regarding the type and cost of meals.
Stocks food, condiments and supplies for the purpose of maintaining adequate quantities and security of items.
Other Functions
Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
Education: High school graduation or GED
Certification: Food Handlers/Serv Safe Certificate by NRA within one year of hire
$37k-61k yearly est. Easy Apply 60d+ ago
Cloud Computing Specialist (CCS) SME
ASM Research, An Accenture Federal Services Company
Support specialist job in Cheyenne, WY
Serves as an Information Assurance and Cloud computing SME with regards to Certification and Accreditation (C&A) and a broad coverage of the application of the National Institute of Standards and Technology (NIST) Risk Management Framework (RMF) standards and guidance as outlined in the NIST Special Publication(s) (SP) 800-53 and 800-37 (Current versions).
**Primary Duties and Responsibilities**
+ Google Cloud Platform (GCP) Service Management
+ The CCS shall maintain current certification as a Certified Cloud Security Professional. Possesses the ability to work independently with substantial cloud computing security knowledge.
+ The assessor must have the essential skillsets to identify, manage and resolve cloud computing security risk and implement "best practices" as applied within a cloud environment (across all of the different deployment and service models, and derivatives).
**Other Duties and Responsibilities**
+ Investigates computer and information security incidents to determine extent of compromise to national security information and automated information systems.
+ Defines security objectives and system-level performance requirements.
+ Researches and stays abreast of tools, techniques, countermeasures, and trends in computer network vulnerabilities.
+ Configures and validates secure systems, tests security products/systems to detect computer and information security weaknesses.
+ Maintains the computer and information security incident, damage and threat assessment programs.
+ Responsible for the formal Security Test and Evaluation (ST&E) required by each government accrediting authority through pre-test preparations, participation in the tests, analysis of the results and preparation of required reports.
+ Involved in the periodic conduct of a review of each system's audits and monitors corrective actions until all actions are closed.
+ Designs, develops, or recommends integrated system solutions ensuring proprietary/confidential data and systems are protected.
+ Involved in the establishment of strict program control processes to ensure mitigation of risks and supports obtaining certification and
+ accreditation of systems.
+ Reviews processes and security protocols and makes recommendations for increased cyber security protection.
**Minimum Qualifications**
+ Bachelor's Degree in Computer Science or a related field.
+ The CCS must be well versed in FedRAMP assessment methodology of security and privacy controls deployed in cloud information systems to include six (6) domain areas. The six domains include:
+ Architectural Concepts & Design Requirements
+ Cloud Data Security
+ Cloud Platform & Infrastructure Security
+ Cloud Application Security
+ Operations
+ Legal & Compliance Minimum Qualifications:
+ Five (5) years of relevant C&A experience; Risk Management Framework (RMF) and NIST C&A experience
+ DOD IA experience
+ Experience in assessing IA Controls and conducting C&A reviews for large, complex Information systems
**Security Clearance**
+ Active Secret level clearance
+ Sensitivity Level: IT-I Critical Sensitive
**Certifications:**
+ Computing Environment: IAT II or IAT III (Security+ or similar)
+ 01-M Baseline Certification: One of the following Azure or AWS cloud-based certification per DLA Approved CE list
+ AWS Certified Security - Specialty
+ AWS Certified Solutions Architect - Associate AWS Certified Solutions Architect - Professional Microsoft Certified: Azure Administrator Associate
+ Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified Azure Security Engineer Associate
**Other Job Specific Skills**
+ Must be able to communicate effectively and clearly present technical approaches and findings.
+ Exercises a limited degree of latitude in determining technical objectives of assignments.
+ Excellent attention to detail.
+ Must be able to balance multiple tasks simultaneously.
+ Advanced knowledge of encryption, vulnerability assessment, penetration testing, cyber forensics, intrusion detection, and incident response and remediation.
**Compensation Ranges**
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
**EEO Requirements**
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
**Disclaimer**
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
$80,200 -$142K
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.
$80.2k-142k yearly 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Support specialist job in Rock Springs, WY
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$34k-48k yearly est. 60d+ ago
BioLife Medical Support Specialist
Biolife 4.0
Support specialist job in Laramie, WY
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description
Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.
About BioLife Plasma Services
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical SupportSpecialist (Plasma Center Nurse) to support plasma center operations.
BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd.
About the role:
Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical SupportSpecialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical SupportSpecialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical SupportSpecialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS).
How you will contribute
You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE).
You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities.
You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility.
You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable.
You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents.
You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs.
What you bring to Takeda:
High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements
Currently licensed or certified in the state where responsibilities will be assigned: Registered Nurse (RN), Nurse Practitioner (NP) or Physician Assistant (PA)
Current Cardiopulmonary Resuscitation (CPR) and AED certification
Fulfill state requirements (in state of licensure) for basic IV therapy
Satisfactorily complete the FDA approved training requirements for BioLife Medical SupportSpecialist
Two years in a clinical or hospital setting
What Takeda can offer you:
Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment.
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world.
BioLife Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
USA - WY - Laramie
U.S. Hourly Wage Range:
$31.92 - $43.89
The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
USA - WY - Laramie
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Part time
Job Exempt
No
$31.9-43.9 hourly 5d ago
Customer Technical Specialist
Peraton 3.2
Support specialist job in Casper, WY
Responsibilities Join Our Mission-Driven Team as a Customer Technical Specialist - On-site in Casper, Wyoming Peraton is seeking a Customer Technical Specialist to be part of a high-impact, hands-on team supporting the U.S. Department of Homeland Security (DHS) at one of its critical airport locations in Casper, WY. As a Customer Technical Specialist, you'll play a pivotal role in keeping our nation's transportation infrastructure running securely and efficiently. You'll provide both remote and on-site support, ensuring end-user devices and network systems are fully operational for new installations and break/fix incidents.
This is a 100% on-site role with up to 25% travel, ideal for a tech-savvy professional who excels in a hands-on, fast-paced airport environment. If you have a passion for problem-solving, delivering exceptional customer service, and supporting national security, this is your chance to make a meaningful impact on a mission that truly matters.
Day to Day Work Responsibilities:
* Provide hands-on technical support for a wide range of IT and network systems including:
* Cisco switches, fiber backbones, and network infrastructure
* Desktops, laptops, tablets, printers, scanners, and peripherals
* Communication equipment (VoIP phones, cell phones, VTC units)
* Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks
* Troubleshoot and resolve hardware, software, and network issues both remotely and in-person.
* Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals.
* Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications.
* Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
* Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current.
* Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
* Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments.
* Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies.
* Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
* Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.
#TSAImpact
Qualifications
Basic Qualifications:
* Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years relevant experience.
* U.S. Citizenship required; Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
* Experience supporting end-user IT hardware and software in a desk-side or field service environment.
* Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)
* Physical ability to:
* 4+ hours per day walking long distances within the airport and offices to support customer equipment.
* Kneel, bend, or reach under desks and cabinets and ability to connect patch cables from patch panel to network switch.
* Lift up to 40-50 lbs. and push/pull equipment carts.
Preferred Qualifications:
* Prior experience supporting DHS or other federal agencies.
* Industry certifications such as CompTIA A+, Network+, Cisco, or Microsoft credentials.
* Familiarity with Cisco switch installations and complex fiber backbone configurations.
* Working knowledge of Cat6 and fiber patching, installation, and repairs.
* Excellent communication skills and the ability to support senior-level government staff with professionalism.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Target Salary Range
$39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
EEO
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
$39k-62k yearly Auto-Apply 5d ago
Computer Field Technician
Bc Tech Pro 4.2
Support specialist job in Cheyenne, WY
This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details:
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-38k yearly est. 1d ago
Pineview Education Support Specialist / Education Support Personnel / Cafeteria Technician
Natrona County Schools
Support specialist job in Casper, WY
This post is 7.75 hours/day, 175 days/year ESS - 3.25 hours / ESP 0.50 hours / Cafe Tech 4.00 NCSD offers new classified employees previous experience credit as follows for verified and approved experience: 0-3 Years = Step 1 4-6 Years = Step 4 7-10 Years = Step 6
11-15 Years = Step 8
Our 2025-26 School Year Hourly Rate of Pay is as follows:
Education Support Personnel
Step 1 - $16.86
Step 4 - $17.60
Step 6 - $18.12
Step 8 - $18.66
Education SupportSpecialist
Step 1 - $18.40
Step 4 - $19.25
Step 6 - $19.85
Step 8 - $20.48
Cafeteria Technician
Step 1 - $16.41
Step 4 - $17.11
Step 6 - $17.60
Step 8 - $18.11
For more information on pay, please call or email Jennifer Quinn, HR Generalist at ************ or jennifer_************************.
Education Support Personnel
Purpose Statement
The job of Education Support Personnel (JC606/608) is done for the purpose/s of assisting in the monitoring and instruction of students under the supervision of certified staff, including instruction of behavioral, academic, and social education students; observing and documenting student progress; assisting in implementation of plans for instruction; and assisting students by providing for special health care needs.
This job reports to the Administrative Manager or Principal
Essential Functions
* Adapts learning processes, under the direction of certified staff (e.g. classroom activities, assignments and materials, etc.) for the purpose of providing an opportunity for all students at different learning levels and with different functional abilities to participate in instructional programs and classroom activities.
* Assists certified staff with implementation and supervision of a variety of instructional activities (e.g. individual students and small groups in academic subjects, social/behavioral skills, daily living skills, writing and verbal skills, lessons, remediation, etc.) for the purpose of reinforcing learning objectives and ensuring student learning.
* Assists students with classroom and daily living skills for the purpose of creating a positive plan of action to address specific student issues and allowing students to function in a school and/or community environment.
* Attends meetings, as requested (e.g. trainings, building meetings, District meetings, etc.) for the purpose of receiving and conveying information relative to job functions.
* Implements learning processes for the purpose of ensuring recovery student learning as required.
* Maintains a variety of instructional materials and student files/records (e.g. incident and activity reports, building passes, discipline records, adapting instructional materials, homework, attendance, audio visual equipment, set- up of adaptive projects, etc.) for the purpose of documenting activities, ensuring availability of learning materials, and providing accurate student records.
* Monitors students within a variety of activities (e.g. restrooms, playgrounds, hallways, library, cafeteria, bus stops, study hall, locker room, classroom, field trips, assemblies, etc.) for the purpose of modeling appropriate behavior/social skills and providing a safe and positive learning environment in school and community.
* Provides positive reinforcement to students (e.g. encouragement, consistency, positive attitude, etc.) for the purpose of supporting students in meeting individual plan objectives and school-wide discipline plans.
* Provides implementation of learning processes for the purpose of ensuring necessary student learning support, as assigned.
* Responds to emergency situations and potential conflicts with students (e.g. injured students, health-related issues, verbal/physical conflicts, natural disasters, etc.) for the purpose of de-escalating behaviors, modeling positive behaviors, and directing the situation toward a positive outcome (e.g. resolving immediate safety concerns and referring to appropriate party for resolution).
Other Functions
* Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
Education SupportSpecialist
Purpose Statement
The job of Education SupportSpecialist (JC607) is done for the purpose/s of assisting in the supervision and instruction of students in special areas (e.g. severe physical,behavioral, cognitive or vision disabilities; hearing screenings; language translation, preschool, middle school, etc.), under the supervision of assigned certified staff; observing and documenting student progress; assisting students by providing for special health care, social development, learning and language needs; and providing progress monitoring to assigned certified staff.
This job reports to the Principal
Essential Functions
* Assists students with various disabilities, under the direction of certified staff (e.g. language, hearing, behavioral, cognitive, vision, physical, etc.) for the purpose of addressing specific student issues, supporting learning and social development, and allowing students to function and excel in a school environment with use of adaptive equipment and assistance with toileting, diapering, tube feeding, etc.
* Assists certified staff with implementation and supervision of a variety of instructional activities (e.g. individual students and small groups in academic subjects, social/behavioral skills, daily living skills; writing and/or language/verbal skills, lessons, remediation, hearing and vision testing, etc.) for the purpose of reinforcing learning objectives, and ensuring student safety and success in school.
* Attends meetings, as requested (e.g. trainings, building meetings, District meetings, etc.) for the purpose of receiving and conveying information relative to job functions, and learning outcomes.
* Implements behavioral plans designed by IEP team for students with behavior disorders or other emotional conditions for the purpose of assisting in meeting special education students' needs and providing a consistent environment for learning and progress.
* Maintains a variety of instructional materials and/or confidential student files/records (e.g. incident and activity reports, building passes, discipline records, checking papers, taking attendance, duplicating/adapting instructional materials in English and/or appropriate foreign language, setting up adapted projects/audio visual and braille equipment, daily progress charts, scheduling assessments, etc.) for the purpose of documenting activities, ensuring availability of learning materials, and providing historical documentation in compliance with District, state and federal requirements.
* Monitors students within a variety of activities (e.g. restrooms, playgrounds, hallways, library, cafeteria, bus stops, study hall, locker room, classroom, field trips, assemblies, etc.) for the purpose of modeling appropriate behavior/social skills and providing a safe and positive learning environment in school or community.
* Performs appropriate hygiene procedures (e.g. individual hygiene, adaptive equipment, classroom activities, etc.) for the purpose of providing a safe and sanitary environment for students and staff.
* Provides a variety of learning processes (e.g. assisting in implementation of scheduled social activities, classroom learning activities, communication exercises, etc.) for the purpose of implementing student physical, and intellectual development.
* Responds to emergency situations and potential conflicts with students (e.g. injured students, health-related issues, verbal/physical conflicts, natural disasters, etc.) for the purpose of de-escalating behaviors, modeling positive behaviors, and directing the situation toward a positive outcome (e.g. resolving immediate safety concerns or referring to appropriate party for resolution).
* Supports behavioral plans designed by IEP team for students with behavior disorders or other emotional conditions for the purpose of assisting in meeting special education students' needs and providing a consistent environment for learning and progress.
* Transports students, as directed by administrator (e.g. Work Study, ABLE, etc.) for the purpose of ensuring safe arrival at assigned location.
Other Functions
* Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
Education: High school diploma or GED
Certificates: Highly qualified status
Purpose Statement
The job of Cafeteria Technician is done for the purpose/s of preparing and serving food items to students and/or school personnel as well as maintaining food service facilities in a safe and sanitary condition; and assisting other site processes, as assigned.
This job reports to the Building Cafeteria Manager or Building Food Services Manager
Essential Functions
* Arranges setup for food items, supplies, serving lines, and/or equipment for the purpose of ensuring that items are provided in accordance with cafeteria requirements.
* Assists other site processes (e.g. substitute mentoring, special events requiring food service, etc.) for the purpose of providing necessary support for cafeteria operation.
* Cleans utensils, equipment, and the storage, food preparation and serving areas (e.g. ovens, steamers, fryers, mixers, slicers, freezers, dishes, tableware, kitchen utensils, counters, carts, racks, and dishwashing machine, etc.) for the purpose of providing daily maintenance of cafeteria kitchen, and ensuring sanitary conditions.
* Collects payments on accounts for the purpose of securing funds for reimbursement of costs.
* Evaluates prepared food for flavor, appearance and temperature for the purpose of presenting items that will be accepted by students and/or staff.
* Inspects food items and supplies (e.g. items being sent or received from satellite kitchens, vendors, etc.) for the purpose of verifying quantity and specifications of orders and complying with mandated health standards.
* Inventories food, condiments and supplies for the purpose of ensuring availability of items.
* Maintains strict (or complete) confidentiality on personnel and student issues (e.g. personnel records, medical records, surveillance videos and images, student data, confidential communication, etc.) for the purpose of protecting personal information for staff and students.
* Monitors students' food choices for the purpose of meeting mandated requirements and ensuring adequate nutrition.
* Prepares and serves food and beverage items for the purpose of meeting mandated nutritional requirements and projected meal requirements and requests of students and school personnel.
* Reports equipment malfunctions for the purpose of maintaining equipment in safe working order.
* Responds to inquiries of students, staff and/or parents for the purpose of providing information and direction regarding the type and cost of meals.
* Stocks food, condiments and supplies for the purpose of maintaining adequate quantities and security of items.
Other Functions
* Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
Education: High school graduation or GED
Certification: Food Handlers/Serv Safe Certificate by NRA within one year of hire
$36k-60k yearly est. Easy Apply 60d+ ago
District Data/Information Specialist
Laramie County Sd #2
Support specialist job in Wyoming
Purpose Statement
The District Data/ Information Specialist manages the student information database systems; provides instruction and advice to system users; analyzes Student Information System problems and issues and related software; coordinates usage among all system users; and produces a wide variety of statistical reports.
This job reports to the Director of Curriculum & Instruction.
Essential Functions
Administers system security (e.g. authorization, access, read only, passwords, etc.) for the purpose of regulating access to the student information system and ensuring confidentiality of student records.
Assists district administrators in scheduling, creating, analyzing and submitting all district data reports as required for the purpose of ensuring compliance with all district, state and federal guidelines.
Designs reports options and/or database applications for the purpose of providing personnel with information customized to their specific needs.
Develops and prepares user materials for the purpose of providing instruction and reference.
Identifies issues related to the student information systems and software applications for the purpose of resolving user problems.
Facilitates input of data into the student information system (e.g. student record updates, assessment records, attendance, scheduling, grading, transcripts, etc.) for the purpose of ensuring accuracy of data.
Instructs district and site staff on the use of student information systems (e.g. new applications, upgrades, updates, etc.) for the purpose of ensuring proper and efficient use of the system.
Facilitates in-service meetings and workshops for the purpose of communicating student information system capabilities and/or accommodating district goals.
Collaborates with the Technology Coordinator to address inquiries relating to computer hardware and/or software applications (primarily student information/attendance software) for the purpose of resolving problems and supporting site and district users.
Responds to user requests for a variety of report options (e.g. assessment information, attendance, enrollment, training summaries, budgets, timelines, etc.) for the purpose of disseminating information to appropriate parties.
Other Functions
Performs other related duties as assigned for the purpose of ensuring the
efficient and effective functioning of the work unit.
Job Requirements: Minimum Qualifications
Skills, Knowledge and Abilities
SKILLS are required to perform single, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: preparing and maintaining accurate records; database administration; business intelligence; and application development.
KNOWLEDGE is required to perform basic math, including calculations using fractions, percents, and/or ratios; understand written procedures, write routine documents, and speak clearly; and understand multi-step written and oral instructions. Specific Knowledge based competencies required to satisfactorily perform the functions of the job include: current and emerging technology; codes/laws/rules/regulations/policies; instructional media/equipment; safety practices.
ABILITY is required to schedule activities, meetings, and/or events; routinely gather, collate, and/or classify data; and consider a variety of factors when using equipment. Flexibility is required to work with others in a wide variety of circumstances; analyze data utilizing defined but different processes; and operate equipment using a variety of standardized methods. Ability is also required to work with a wide diversity of individuals; work with a variety of data; and utilize a variety of types of job-related equipment. Some problem solving may be required to identify issues and select action plans. Problem solving with data requires independent interpretation of
guidelines; and problem solving with equipment is moderate. Specific Ability based competencies required to satisfactorily perform the functions of the job include: being attentive to detail; establishing and maintaining effective working relationships; communicating with persons with diverse technical knowledge and skills; maintaining confidentiality; and working with frequent interruptions.
Responsibility
Responsibilities include: working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; Utilization of resources from other work units may be required to perform the job's functions. There is a continual opportunity to have some impact on the organization's services.
Work Environment
The usual and customary methods of performing the jobs functions require the following physical demands: occasional lifting, carrying, pushing, and/or pulling some climbing and balancing frequent stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally the job requires 80% sitting, 10% walking,
and 10% standing. This job is performed in a generally clean and healthy environment.
Experience: Job related experience with increasing levels of responsibility is required.
Education: Targeted, job related education with study in a job-related area.
Equivalency: Education with study in a job-related area; prefer no less than an Associates degree.
Required Testing:
None Required
Certificates and Licenses:
Valid Driver's License & Evidence of Insurability
Continuing Educ./Training:
None Required
Clearances:
Criminal Justice Fingerprint/Background Clearance
Continued Professional Growth
$31k-53k yearly est. 9d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Gillette, WY
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$48k-68k yearly est. 13d ago
Senior Computer User Support Specialist
Cayuse Holdings
Support specialist job in Cheyenne, WY
**The Work** The Senior Computer User SupportSpecialist is responsible for delivering 24/7/365 IT technical support to approved seat service USACE end users at 1650 different CONUS and OCONUS locations and sites to ensure proper configuration, installation, and maintenance of data input/output devices to include 40,000 laptops/tablets/workstations, 13,000 mobile devices, 32,000 VOIP devices, monitors, printers, scanners, copiers, cabling, external data storage devices, and network interface devices.
This position aligns with Cayuse's core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality and inclusivity in deliverables.
**Responsibilities**
**Key Responsibilities**
+ Provide timely restoral and proper maintenance of USACE laptops/tablets/workstations and peripheral devices.
+ Provide recommendations on lifecycle replacement of equipment and manage full-asset management lifecycle from acquisition to disposition IAW USACE policies.
+ Responsible for day-to-day logistics of deploying integrated solutions, including scheduling, provisioning, imaging, patching, securing, sanitizing, testing, tracking, distribution, storage, and transportation of assets.
+ Provide support for USACE COOP activities and USACE-approved training for new technology deployment at CONUS and OCONUS locations. Identify, logs and track user issues, software conflicts and hardware device conflicts through IT incident ticketing system; provide resolution and/or escalate to next Tier for assistance.
+ Update and maintain a knowledge base for investigating, diagnosing, and resolving incidents as applicable.
+ Manage and prioritize the allocation of PC support technician workloads to ensure timely issue resolution and service quality.
+ Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
+ Troubleshoot printer, computer, and peripheral incidents.
+ Oversee the escalation and tracking of complex IT support issues and service tickets, ensuring proper resolution in accordance with established protocols.
+ Serve as the primary point of contact for providing high-level technical support to VIP users, delivering proactive and efficient service.
+ Coordinate and deliver notifications of outages, policy updates, and procedural changes to ITC/OO stakeholders, ensuring clear communication and compliance with organizational standards.
+ Act as a liaison between internal teams and external partners, including Mettel and NOSC, to coordinate support for site-wide outages and ensure prompt restoration of services.
+ Facilitate the testing, activation, and troubleshooting of circuits during turn-up (TTU) activities to ensure seamless implementation of new connections.
+ Organize and oversee the response to both scheduled and unscheduled power outages, minimizing downtime and safeguarding operational continuity.
+ Other duties as assigned.
**Qualifications**
**Qualifications - Here's What You Need**
+ Associates degree in relevant field.
+ 6 years' experience in computer user support
+ Valid driver's license, travel may be required.
+ Experience supporting Windows 10, and MS Office 2013.
+ Experience using ServiceNow or a similar ticketing system.
+ Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
+ COMPTIA Security Certification
+ Must possess an active Interim Secret security clearance to start with the ability to obtain and maintain a full Secret
+ Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.
**Minimum Skills:**
+ Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner.
+ Exceptional verbal and written communication skills.
+ Excellent organizational, analytical, and problem-solving skills with high-level attention to detail.
+ Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner.
+ Must be self-motivated and able to work well independently as well as on a multi-functional team.
+ Ability to handle sensitive and confidential information appropriately
**Desired Qualifications:**
+ 5 years Preferred Hands-on experience with Spring Boot Java Applications.
+ 5 years Preferred Hands-on experience with IBM WebSphere Application Server 8 or later.
+ 5 years Preferred Hands-on experience with Agile Development Methodologies (preferably Scrum)
+ 5 years Preferred Hands-on experience with web applications developed for Cloud platform
+ 5 years Preferred Hands-on experience with CI/CD methodology
+ 5 years Preferred Hands-on development experience for mobile and tablet platforms
**Our Commitment to you / overview of benefits**
+ Medical, Dental and Vision Insurance; Wellness Program
+ Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
+ Short-Term and Long-Term Disability options
+ Basic Life and AD&D Insurance (Company Provided)
+ Voluntary Life and AD&D options
+ 401(k) Retirement Savings Plan with matching after one year
+ Paid Time Off
**Reports to: Program Manager**
**Working Conditions**
+ Professional hybrid office environment.
+ Normal work hours are Monday through Friday; 8-hour shift between 6AM and 6PM local time.
+ Must be physically and mentally able to perform duties extended periods of time.
+ Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
+ Must be able to establish a productive and professional workspace.
+ Must be able to sit for long periods of time looking at computer screen.
+ May be asked to work a flexible schedule which may include holidays.
+ May be asked to travel for business or professional development purposes.
+ May be asked to work hours outside of normal business hours.
**Other Duties:** _Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice._
**_Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law._**
**Pay Range**
USD $20.00 - USD $32.00 /Hr.
Submit a Referral (****************************************************************************************************************************************************
**Can't find the right opportunity?**
Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities!
**Location** _US-_
**ID** _103791_
**Category** _Information Technology_
**Position Type** _Full-Time Salary Exempt_
**Remote** _No_
**Clearance Required** _Secret_
$20-32 hourly 57d ago
Implementation Support Coordinator
Psi Services 4.5
Support specialist job in Cheyenne, WY
**Title:** Implementation Support Coord. **Salary:** $65K **About PSI** We are PSI Services. We power world leading tests. Delivered with trusted science and the very best test taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications that are important to them. They believe that their dreams are worth working for; that their dreams are worth the effort. And we believe that too. This is our core purpose, to empower people to achieve their dreams. We do this by being the best provider of workforce solutions, which foster both technology and science to deliver the best solutions for our test takers.
We are searching for top talent to join our PSI team and help grow our products and services. We have a creative, supportive and inclusive culture where we empower people in their careers to be their authentic self and make the most of their great talent.
At PSI, we are committed to helping people meet their potential and we believe that promoting diversity, equity and inclusion is critical to our success. That's why you'll find these ideals are intrinsic to our company culture and applied throughout the employee lifecycle.
Learn more about what we do at: *************************
**About the Role**
The Implementation Support Coordinator at PSI supports the business through daily operational, technical, and quality assurance tasks related to the client intake process for AI Content Generation and Test Prep implementations. This role ensures that every client project enters implementation fully validated, documented, and ready for execution in collaboration with internal teams and external partners.
The Implementation Support Coordinator reports to the Vice President of Learning and Test Prep Revenue. This is a full-time permanent position, flexible from Monday to Friday during typical office hours, and can be performed remotely.
**Role Responsibilities**
+ Manage the client intake process, including reviewing and tracking all deliverables (blueprints, source materials, sample items, branding assets, subscription details, developer credentials).
+ Organize and upload files within SharePoint and other designated structures, ensuring consistent naming conventions and correct folder placement.
+ Validate intake deliverables for completeness, file format, and version control, following established standards and playbooks.
+ Help update and version intake documentation and presentation templates to reflect client branding, scope, and current status.
+ Serve as the first internal line of quality assurance for initial app or content builds, reviewing functionality, layout, accessibility, branding alignment, and metadata accuracy.
+ Log and track QA findings, ensuring all issues are documented and corrected prior to client handoff.
+ Attend and contribute to weekly coordination meetings, preparing and sending call summaries and tracking assigned actions.
+ Respond promptly to internal and external communications, escalating blockers or unresolved questions as needed.
+ Collaborate with cross-functional teams to align intake and QA schedules with implementation milestones.
+ Support lessons-learned documentation by highlighting recurring issues or areas for process improvement.
**Knowledge, Skills and Experience Requirements**
+ High school diploma or equivalent required; Bachelor's degree preferred.
+ 1+ years' experience in client management, project coordination, quality assurance, or a related field.
+ Experience with project management processes and tools (e.g., Monday, Airtable, SharePoint) preferred.
+ Demonstrated ability to manage technical documentation and version control.
**Benefits & Culture**
At PSI, our culture is to be transparent and fair. That's why all of our roles have been benchmarked at a competitive rate against the local market they are based in. To be transparent all of our adverts now include the salary so you can see if we align with your expectations when looking for your next role.
In addition to a competitive salary, we offer a comprehensive benefits package and supportive culture when you join us. This includes:
+ 401k/Pension/Retirement Plan - with country specific employer %
+ Enhanced PTO/Annual Leave
+ Medical insurance - country specific
+ Dental, Vision, Life and Short Term Disability for US
+ Flexible Spending Accounts - for the US
+ Medical Cashback plan covering vision, dental and income protection for UK
+ Employee Assistance Programme
+ Commitment and understanding of work/life balance
+ Dedicated DE&I group that drive core people initiatives
+ A culture of embracing wellness, including regular global initiatives
+ Access to supportive and professional mechanisms to help you plan for your future
+ Volunteer Day and a culture of giving back to our community and industry through volunteering opportunities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.
$65k yearly 4d ago
Local home daily
10-4 Truck Recruiting
Support specialist job in Cheyenne, WY
Class A CDL Solo Truck Driver - RECENT GRADUATES OK!
*****Please read to make sure you qualify :)
Average $1500.00+ Weekly
Monthly Performance bonuses
Tuition Reimbursement program
2 WEEKS OUT-2 DAYS HOME-
OTR and Regional positions available
Gain 3 months of experience and transfer to local
No touch freight
Weekly Pay via Direct Deposit
Great Benefits
Great pay!
You can take your truck home
REQUIREMENTS:
Must be at least 21 Years of Age
No experience necessary-WILL TRAIN. Must have a valid CDL
No Sap drivers
Clean criminal background
No more than 2 MV's in the last 2 years
No 15 mph over speeding tickets in the last 12 months
No year long gaps of unemployment in the last 7 years unless in school-self employment has to be verifiable
Can't be terminated from the last trucking position
Must be able to pass a hair test
No DUI/DWI
BENEFITS:
401(k)
Dental insurance
Employee assistance program
Health insurance
Paid orientation
Paid toll fees
Paid training
Referral program
Vision insurance
Newer Freightliner-Double beds-refrigerators- No cameras on driver
Pet and passenger friendly
100's of terminals across the US
Language:
English (Required)
License/Certification:
CDL A (Required)
APPLY TODAY FOR MORE DETAILS-Please be prepared to complete a short 5 minute application upon contact. :)
$1.5k weekly Auto-Apply 60d+ ago
Technical Support Specialist - Industrial Controls
Emit Technologies, Inc. 3.4
Support specialist job in Sheridan, WY
Specific Role:
We're looking for a patient, resourceful, and customer-focused Tech SupportSpecialist to join our team at EMIT Technologies. In this role, you'll support customers who use EMIT's gas compression control panels and related equipment. You'll help troubleshoot issues, guide users through solutions, and ensure equipment is operating safely and effectively - all while learning EMIT's approach to quality, service, and innovation. You'll work closely with Engineering, Manufacturing, and our customers, helping bridge technical knowledge with real-world application and support.
Key Accountabilities:
Provide technical support to customers via phone and email
Troubleshoot and resolve issues related to control panels and equipment
Assist with setup, configuration, and maintenance of control products
Manage return and repair activities, including communication with customers and suppliers
Support engineering and manufacturing teams with technical questions and product assistance
Maintain accurate records of support requests, resolutions, and equipment information
Help update documentation, user guides, and technical reference material
Diagnose and repair equipment when needed
Stay current on EMIT's products and continuously build technical knowledge
Qualifications:
2+ years of experience in a technical support or service role preferred
Working knowledge of basic electrical and electronic components
Understanding of gas control panels and equipment is a plus
Strong customer service and communication skills
Ability to troubleshoot, think critically, and stay calm under pressure
Comfortable working independently and collaboratively across teams
Organized, detail-oriented, and able to manage multiple priorities
Willingness to assist customers after hours when needed
Knowledge of basic safety protocols and industry guidelines
We are an equal opportunity employer and welcome candidates from all backgrounds. Pay Range$50,000-$60,000 USD
$50k-60k yearly Auto-Apply 13d ago
Hourly Pooled - Help Desk Student Technician
Ustelecom 4.1
Support specialist job in Laramie, WY
Join Our Campus Community!
Thank you for your interest in joining the University of Wyoming. Our community thrives on the contributions of talented and driven individuals who share in our mission, vision, and values. If your expertise and experience align with the goals of our institution, we would be thrilled to hear from you. We encourage you to apply and become a valued member of our vibrant campus community today!
At the University of Wyoming, we are committed to creating a supportive and enriching workplace.
JOB TITLE:
Help Desk Student Technician
JOB PURPOSE:
The Help Desk Student Technician will provide first-line technical support to students, faculty, and staff at the University of Wyoming. This position offers an excellent opportunity for students to gain hands-on experience in IT support, troubleshooting, and customer service, while contributing to the smooth operation of the university's technology services.
JFNTMP
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Technical Support: Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues.
Issue Resolution: Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.).
Ticket Management: Log, track, and update support tickets in the university's IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed.
User Education: Assist users in understanding and utilizing university software, applications, and IT resources effectively.
System Maintenance: Assist with routine IT tasks, such as software installations, and updates.
Customer Service: Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience.
Team Collaboration: Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.
COMPETENCIES:
Technical Skills, Communication Skills, Initiative and problem solving, Customer Service
WORK LOCATION:
This position provides vital support to campus customers and requires the successful candidate to be available to work on campus.
MINIMUM QUALIFICATIONS:
Technical Support: Respond to support requests via phone, email, or in-person, providing troubleshooting assistance for hardware, software, and network-related issues.
Issue Resolution: Diagnose and resolve common technical problems, including software malfunctions, connectivity issues, and peripheral setup (printers, monitors, etc.).
Ticket Management: Log, track, and update support tickets in the university's IT service management system. Ensure timely resolution and escalate issues to senior technicians or specialists as needed.
User Education: Assist users in understanding and utilizing university software, applications, and IT resources effectively.
System Maintenance: Assist with routine IT tasks, such as software installations, and updates.
Customer Service: Provide excellent customer service, ensuring users feel heard, supported, and satisfied with their IT support experience.
Team Collaboration: Work with other IT staff and departments to ensure seamless technology support and effective communication across campus.
DESIRED QUALIFICATIONS:
Experience with IT help desk or customer service roles.
Familiarity with university systems or enterprise software (e.g., email, file sharing, learning management systems).
Additional Information:
Training: On-the-job training will be provided. New hires will be expected to learn and familiarize themselves with the university's IT environment and support processes.
Opportunity for Growth: This position offers potential opportunities for advancement within the IT department based on performance and experience.
REQUIRED MATERIALS:
Complete the online application and upload the following for a complete application: cover letter, resume or C.V. and contact information for four work-related references.
*Due to a current system limitation, you may only be prompted to upload your resume/CV and a Cover Letter. To ensure your application is complete, we recommend you put all of your application materials into one file with your cover letter. However, if you're experiencing any issues in doing so, please send any additional application materials to ****************, and a recruiter will manually add them to your application packet. To help us process your application more efficiently, please include the 6-digit job ID number (located at the bottom of the job posting) in your email.
HIRING STATEMENT/EEO:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please contact us at ************ or email ****************.
ABOUT LARAMIE:
The University of Wyoming is located in Laramie, a town of 30,000 in the heart of the Rocky Mountain West. The state of Wyoming continues to invest in its university, helping to make it a leader in academics, research and outreach. The university has state-of-the-art facilities in many areas and the community provides the advantages of a major university.
Located in a high mountain valley near the Colorado border, Laramie offers both outstanding recreational opportunities and close proximity to Colorado's Front Range, a bustling group of metropolitan cities including Denver, Boulder, and Fort Collins. This beautiful mountain landscape offers outdoor enjoyment in all seasons, with over 300 days of sunshine annually. For more information about the region, please visit ************************
$46k-59k yearly est. Auto-Apply 60d+ ago
Training Program Specialist
Dodge Construction Network
Support specialist job in Cheyenne, WY
The Training Program Specialist designs, develops, and delivers learning programs that enhance performance and data quality across Dodge Content teams. This role is responsible for creating and managing training paths within the Learning Management System (LMS), developing engaging instructional content, and conducting live and recorded training sessions. The Training Program Specialist ensures that every training module aligns with organizational goals and empowers employees with the skills to maintain high data standards.
This is a Full-Time position and reports directly to the Senior Manager, Operational Performance Management
**_Preferred Location_**
This is a remote, home-office-based role, and candidates located in the continental United States will be considered. For this position, there is a preference to hire in the Eastern Time Zone; however, candidates in other areas/time zones would be considered as well.
**_Travel Requirements_**
Expected travel with potential international travel 5-10%.
**_Essential Functions_**
+ Develop and manage structured learning paths for new hires, as well as ongoing role-based training.
+ Create digital training modules, quick guides, and assessments in the LMS and SOP platforms
+ Deliver live and recorded training sessions to reinforce learning objectives
+ Collaborate with managers and SMEs to identify training needs and skill gaps
+ Update and maintain training materials to reflect current SOPs, data workflows, and governance requirements
+ Measure training effectiveness using assessment scores, feedback, and KPI outcomes
+ Partner with the Governance Specialist to ensure training aligns with approved SOPs
+ Promote a culture of continuous learning and operational excellence across Content
**_Education Requirement_**
Bachelor's degree in Education, Instructional Design, or related field or equivalent work experience.
**_Required Experience, Knowledge, and Skills_**
+ 3+ years of experience in training development, instructional design, or adult learning
+ Experience managing LMS platforms and/or creating digital learning content
+ Strong facilitation, presentation, and communication skills
+ Proficiency with Microsoft Office
+ Proficiency with concepts of video editing with tools such as Adobe Premiere, Final Cut Pro, or Camtasia
+ Familiarity with data quality, governance, or content management principles
+ Highly organized, detail-oriented, and collaborative
+ Experience with instructional design, including adult learning principles, to develop effective training
+ Ability to deliver engaging, accessible learning content
+ Adaptability: Updates materials as processes evolve
+ Highly collaborative and able to work with multiple teams to align learning with operational goals
**_Preferred Experience, Knowledge, and Skills_**
+ Data Visualization tools such as Tableau, AWS QuickSight, PowerBI
+ Knowledge of SQL and/or Python programming languages
+ Agile development methodologies, familiarity with Jira/Confluence
**_About Dodge Construction Network_**
Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with innovative software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.
Dodge is the catalyst for modern construction.
**_Salary Disclosure_**
_Base Salary Range: $60,000-$70,000_
This represents the expected salary range for this job requisition. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job-related factors. Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.
**_For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in the future require sponsorship for employment visa status._**
**_A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances._**
**_Reasonable Accommodation_**
**_Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need accommodation or assistance completing the online application, please email _** **_***************************_** **_._**
**_Equal Employment Opportunity Statement_**
**_Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law._**
\#LI-Remote
\#LI-SB1
\#DE-Remote
\#DE-2026-16
$60k-70k yearly 15d ago
Territory Support Specialist (Field/Travel)
Vontier
Support specialist job in Cheyenne, WY
The Territory SupportSpecialist (TSS) plays a vital role in defining and securing legal route locations by conducting thorough territory surveys for new franchisees. This position requires strong communication skills to engage and encourage shop owners, service managers, etc. to welcome Matco services into their locations. Additionally, the TSS identifies potential new territories in high-growth and expansion areas, helping to market opportunities for future franchisees aspiring to achieve successful business ownership.
**Key Responsibilities:**
+ Conduct comprehensive surveys of designated territories to identify potential opportunities for new franchise development as well as support existing franchisees.
+ Meet with shop owners and managers to gather relevant information and determine the eligibility of prospective stops within the territory.
+ Analyze data collected during surveys to provide actionable insights and recommendations for franchise expansion.
+ Build and maintain positive relationships with franchisees, shop owners, and managers to facilitate smooth communication and collaboration.
+ Prepare detailed reports summarizing findings from territory surveys and eligibility assessments.
+ Collaborate with the franchise sales team to align territory plans with overall business objectives.
**WHO YOU ARE (Qualifications)**
+ Strong interpersonal and communication skills to effectively engage with shop owners and managers.
+ Ability to conduct detailed surveys and analyze geographic and business data.
+ Self-motivated with excellent organizational skills and attention to detail.
+ Previous experience in franchise development, sales, or territory management is a plus.
+ Valid driver's license and willingness to travel within assigned territories.
+ The position requires approximately 90% overnight travel.
+ Must Live within 30 miles of an Airport
+ High School Diploma Required.
The base compensation for this position is $50,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 12 paid holidays (including 4 floating holidays) per year and paid sick leave.*
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant's geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.
**WHO IS MATCO**
Matco Tools, a wholly owned subsidiary of Vontier Corporation, is a distributor of quality professional automotive equipment, tools, and toolboxes. Matco began operation in 1946 and, since 1979, has sold products directly to professional mechanics, enthusiasts, and those who value quality tools through a network of independent franchised mobile distributors who operate in all 50 states, Puerto Rico, and Canada. Products are also sold to central purchasing operations and other institutional customers through industrial sales representatives and via the internet. Matco is a franchising company, a distribution company, a financing company, a manufacturer of industry leading toolboxes, and a leading supplier of automotive technology solutions employing approximately 600 associates in the United States, Puerto Rico and Canada. For more information on Matco Tools, visit ****************** .
**BENEFITS**
Annual bonuses/incentives (depending on position)
Immediate company benefits (medical, dental, vision, life, etc.)
401k with company match
401k defined contribution after 1 year of service
High level of employee engagement
Walking path
Dress for your day - every day casual/jeans
Employee discounts
15 days vacation + 3 floating holidays + 10 paid holidays
Paid maternity & paternity leave
Tuition reimbursement
Student loan payment assistance
Annual Day of Caring for employees to volunteer
Discounts on tools
Annual team building events
**WHO IS VONTIER**
Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves - delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company's website at *************** .
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!**
"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."
$50k yearly 60d+ ago
Sr. M365 migration Specialist
Cognizant 4.6
Support specialist job in Cheyenne, WY
**_Travel :- Heavy travel involved across different states ( at least 1per week ) ._** + Provide **onsite support** to end-users post-M365 migration across designated locations. + Troubleshoot and resolve issues related to:- + **Email (Exchange Online)**
+ **OneDrive for Business**
+ **SharePoint Online**
+ **Teams and other M365 apps**
+ Assist users with:
+ **Client configuration** (Outlook, OneDrive sync, Teams setup).
+ **Profile setup and authentication issues** .
+ Diagnose and resolve **network-related blocks** impacting M365 services.
+ Escalate complex issues to Level 2/3 support teams when necessary.
+ Document and report recurring issues for continuous improvement.
+ Provide **end-user training and guidance** on M365 features and best practices.
+ Maintain compliance with organizational security and data protection policies.
Top skills required
Salary and Other Compensation:
Applications will be accepted until 2/7/2026
The annual salary for this position is between 114,000 to 133,000 yearly depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
**_.Qualified candidates must have valid US work authorization. Cognizant is unable to offer visa sponsorships for this role._**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
$58k-71k yearly est. 13d ago
Helpdesk Technician I
Lunavi 3.7
Support specialist job in Wyoming
Full-time Description
At Lunavi, we believe in illuminating the path forward and helping our customers navigate what's next. We are innovators who are combining the power of human ingenuity and technology to deliver an unrivaled customer experience. We're a trusted partner for companies looking to digitally transform their business, modernize business applications, solve traditional IT challenges, and extract ROI from technology. Our high-performing teams, deep expertise, and proven processes help to propel businesses forward.
This position will perform the 3 functions of the Technician I- Help Desk, Monitoring, and Support. Responsible for managing the ticketing system and answering the phones, monitoring our systems, monitoring the facilities, and successfully completing tickets to customer satisfaction. This is not meant to be an all-inclusive list, but this lists the major responsibilities. Reports to the Director of Managed Services and Engineering.
Role and Responsibilities
Must ensure 100% understanding on all alerts received and act according to policy per alert.
Answer the phones politely and transfer calls accordingly.
Follow proper email etiquette as detailed in the best practices document and
Respond promptly to all email and Microsoft Teams messages.
Check In/Out of approved visitors, and escort customers to the data floor.
Assist in writing and updating documentation (if requested) while handling normal ticket workflow.
Use all available documentation first while handling normal ticket workflow prior to escalation.
Requirements
0-1 years of IT experience.
High School Diploma or GED
CompTIA A+ or CompTIA IT Fundamentals (ITF+)
Proven passion in the field and some applicable experiences are required
Ability to handle heavy ticket workflow while remaining calm under pressure
Basic knowledge of Local Area Networks (LAN) and Virtual Desktop infrastructure (VDI)
Behavioral Expectations
Interact and coordinate respectfully with other departments and the helpdesk to resolve customer issues
Maintains a positive attitude and quickly adapts to change
Must always maintain a pleasant demeanor with customers
Self-motivated to learn new technology and new ways to deliver it
Customer Service - demonstrates the ability to respond with a high degree of urgency to the needs & requests of others, internally and externally.
Maintain constructive relationships and demonstrate respect for everyone contacted.
Consistently provide ideas, opinions, or information in an articulate, professional way. Actively listen to others and demonstrate understanding of other points of view.
Ability to take constructive criticism from Team Leads and upper Management and respect the authority of the Team Lead to run an operationally sound shift.
$28k-33k yearly est. 60d+ ago
Clinical Support Lead (PIP)
Maximus 4.3
Support specialist job in Cheyenne, WY
Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialistsupport, we do work that matters with people who care.
The Clinical Support Lead is required to assist the PIP Clinical Lead in performance managing performance management advice and feedback to the Supply Chain Partners to supply a quality professional service to standards of service delivery and performance indicators consistent with contract needs.
Clinical Support Leads ensure professional standards are maintained in all medical work through audit, feedback and Support.
Essential Duties and Responsibilities
* Jointly supporting all HPs with SDM, ensuring each HP has an appropriate support actions and clear progression path. Able to identify trends and risks from available MI.
* Providing structured support for new entrants in line with business need. Providing analysis and clinical intervention to support HPs through their journey to approval. To monitor audit grade run. To complete competency assessment as needed, and to ensure all relevant dates and information are provided to audit support team to share with DWP at approval stage.
* Ensuring all HPs complete required CME and mandatory training in a timely manner.
* To ensure that all HPs are up to date with CPD and have a detailed understanding of any changes relating to PIPAG & DWP guidance to enable effective cascade within the HP community, and provide governance to ensure this is taking place effectively.
* To ensure quality assurance for every clinical task relevant to their team - assessment, audit, SREL, advice, rework. To ensure regular checks are completed and an action plan of support implemented as needed.
* To complete audit/assessment/advice as determined by the business need.
* To maintain personal approval in specific discipline i.e. completing F2F assessments and audit within the required time frame.
Key contacts & Relationships
Internal
Service Delivery Manager
RSDMs/CDMs
Head of PIP Clinical & Operations
Audit CSLs
Trainers
External
Stakeholder meetings as required
Engagement with DWP as and when required
Qualifications & Experience
Essential
Qualified health professional (nurse, occupational therapist, physiotherapist, paramedic)
Competent Disability Analyst
Worked as a competent health professional for a minimum of 1 year
Approval and consistent performance in key PIP tasks
Able to deliver productivity and quality standards agreed between the Maximus and the Department
Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus
Creating and executing action plans to drive performance improvement
Able to coach and inspire HPs
Able to build strong working relationships, influencing and empowering others to make pro-active decisions
Enjoy working on practical and technical tasks, investigating or observing situations to identify and implement solutions
Performance driven with strong performance management to drive continuous improvement
Display confidence and a calm and steady presence to effectively manages difficult situations
Desirable
Experience in a supervisory or leadership role with strong performance focus
Experience of working within a multidisciplinary team and build positive working relationships with both clinical, operational and support services
Individual Competencies
Essential
Able to collate trends and analyse MI to create and action relevant support plans.
To be able to respond proactively to devise solutions at a team level to support performance of the contract.
Able to apply professional skills and manage own professional competence and accountability, in accordance with the appropriate governing body Code of Conduct
Complies with all applicable continuous professional development requirements
Able to effectively develop and support HPs to improve maintain performance standards
Able to ensure that professional practice standards and "best practice" are maintained in all areas of work
Flexible and adaptable
Able to understand and respond proactively to changing customer needs
Able to collaborate effectively with wide variety of needs to drive a performance culture
Able to communicate effectively verbally and in writing, adapt communication to audience needs, and able to interact constructively with a range of audiences
Able to drive innovation, and identify ideas and solutions to benefit the wider business
Travel Requirements
As required throughout region
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Minimum Salary
£
42,500.00
Maximum Salary
£
42,500.00