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Customer AI Analyst
Bluefish Ai
Support specialist job in New York, NY
Bluefish is on the cutting edge of AI-powered SaaS, helping marketers understand AI marketing performance and optimization. We're looking for a sharp, customer-savvy Customer AI Analyst who's passionate about data, skilled in prompt engineering, and fluent in helping clients get real results from AI tools. As a Customer AI Analyst, you'll work closely with customers to ensure their accounts are configured for success from the start-optimizing for the best possible AI outcomes. Your focus will be on turning data into insights, engineering effective prompts for large language models (LLMs), and collaborating directly with clients on regular deliverables. Think of this role as a blend of SEO analyst, AI prompt engineer, and strategic customer advisor.
What You'll Be Doing:
Account Setup & Optimization - Configure and optimize customer accounts to ensure the best foundation for AI performance. Interpret key data to improve setup and support ongoing AI optimization.
LLM Prompt Optimization - Design, test, and refine prompts to get high-quality outputs from large language models-ensuring results align with customer goals and industry standards.
Customer Engagement & Strategy - Serve as the primary service advisor for your customers. Deliver actionable insights, performance reviews, and monthly deliverables (e.g., reports, strategy briefs, optimization plans).
Insights & Storytelling - Turn complex data into clear, strategic recommendations using presentations, dashboards, and written narratives tailored to different stakeholders (including executives).
Cross-functional Collaboration - Partner with product and account teams to feed customer insights into roadmap planning and improve overall service delivery.
Customer Education - Contribute to enablement initiatives by creating data-driven best practices, case studies, and onboarding resources.
Trend Monitoring - Stay up-to-date on AI, marketing analytics, and AEO/GEO trends to keep customers informed and ensure Bluefish remains ahead of the curve.
Qualifications:
2+ years of relevant experience in a customer-facing, data-focused role (e.g., technical account management, consulting, or analyst work) or demonstrable analytical experience within a SaaS company.
Experience in data analysis and optimization, ideally within a SaaS or AI-focused environment.
Strong ability to translate complex data into meaningful strategies and recommendations.
Familiarity with prompt engineering and large language model (LLM) behavior is a major plus.
Experience working with analytics tools (e.g., Excel, SQL, BI dashboards).
Excellent communication and presentation skills-confident working with both technical and executive stakeholders.
Strong organizational skills with a proven ability to juggle multiple clients and deadlines.
Bachelor's degree in a technical, business, or finance-related field preferred-can substitute for customer-facing experience.
Highly organized with the ability to manage multiple accounts and competing priorities.
Demonstrated grit and resourcefulness-you find creative solutions, adapt quickly, and aren't afraid to roll up your sleeves in a fast-paced, evolving environment.
Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
Commitment to craftsmanship-you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
Self-starter with a proactive mindset and a strong sense of accountability-able to drive projects forward independently while staying aligned with team goals.
Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.
Nice to Haves:
Background in SEO (e.g., keyword strategy, performance analysis, organic growth).
Experience in digital marketing or campaign performance analysis.
Prior roles in SEO analysis, marketing operations, or conversion optimization.
About Bluefish:
Bluefish believes that AI represents the next major chapter of the internet - and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online - and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences.
The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. The company is backed by leading AI and data focused investors, including Crane Ventures, BloombergBeta, Firebolt Ventures and Laconia Capital.
We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.
Why Bluefish & Our Values:
Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
Join an experienced high-performing team where you will have immediate ownership and impact
Experience a true meritocracy with significant career growth upside as the business scales
Our Values:
Demonstrated grit and resourcefulness-you find creative solutions, adapt quickly, and aren't afraid to roll up your sleeves in a fast-paced, evolving environment.
Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
Commitment to craftsmanship-you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
Self-starter with a proactive mindset and a strong sense of accountability-able to drive projects forward independently while staying aligned with team goals.
Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.
$58k-93k yearly est. 2d ago
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Command Center Analyst
Insight Global
Support specialist job in Clifton, NJ
Title: Command Center Analyst
Duration: 6 month contract (potential extensions, potential hire)
Shift B: Wed/Thurs-Sat
Day Shift: 7am - 7pm
The Command Center Analyst I is responsible for the day-to-day monitoring of network and Infrastructure operations. Provide customer service, troubleshooting, as well as incident escalation for all users contacting the Command Center, and act as escalation point for Tier I Support. Tier II Engineer is shift based and may be required to work on a rotating schedule.
Must-haves
* 2+ years of experience providing customer care and technical support.
* 2+ years of experience with routers, switches such as Cisco and Juniper
* Excellent written and oral communication skills
* Ability to multi-task and prioritize job requirements
* Self-motivated and able to work on projects with limited supervision
* Effective organizational skills and attention to detail.
* Advanced skill in Microsoft: Windows Operating Systems, Office Suite versions, and Visio.
* Strong analytical and problem solving skills.
Plusses
Data Center support experience
What you'll do
* Provide customer service support for mission critical 24/7 Data Centers
* Participate in the weekly 24/7 on-call schedule
* Provide proactive and reactive assistance to all external customers
* Provide support for a complex network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion.
* Detects and analyzes alarms to provide basic to moderate fault isolation and troubleshooting, escalating to Tier II or management if necessary
* Prioritize work properly to consistently achieve departmental and company goals.
* Responsible for Customer and Internal Updates
* Establishing effective lines of communication with team and management to ensure cases are flagged that require immediate attention
* Thorough documentation of incident, Maintenance, and problem details in near real-time.
* Ensure SLA's are met for as per customer agreement
* Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations
$35k-58k yearly est. 2d ago
Head of LLM Application Team (USA)
Trexquant Investment LP 4.0
Support specialist job in Stamford, CT
We are seeking a Head of a LLM Application Team to lead the design and development of cutting‑edge AI and large language model (LLM)-driven tools within a systematic hedge fund environment. The ideal candidate will have a strong track record of deploying LLM technologies in real‑world applications and be excited to explore transformative use cases across quantitative research and trading.
Responsibilities
Design and build next-generation tools that support quantitative researchers and help generate actionable trade signals.
Collaborate with existing machine learning teams to explore novel applications of LLM technologies across various aspects of systematic trading.
Serve as a thought leader on LLM advancements, guiding the team and organization in leveraging state‑of‑the‑art techniques to inspire transformative applications in systematic finance.
Serve as a subject matter expert on LLM advancements, providing strategic guidance on integrating state‑of‑the‑art techniques to enhance systematic investment strategies.
Partner with portfolio managers and quant researchers to develop models that address specific market inefficiencies and trading opportunities.
Lead and build a high‑performing team of machine learning engineers and researchers, fostering innovation and excellence.
Qualifications
Bachelor's, Master's, or Ph.D. degrees in Mathematics, Statistical Modeling, Computer Science or other related STEM fields.
2+ years of experience in researching and applying LLM technologies.
Proven leadership experience in managing a team of quantitative members. Benefits
Competitive salary plus bonus based on individual and company performance.
Collaborative, casual, and friendly work environment.
PPO Health, dental and vision insurance premiums fully covered for you and your dependents.
Pre‑tax commuter benefits.
Weekly company meals.
Trexquant is an Equal Opportunity Employer
#J-18808-Ljbffr
$87k-127k yearly est. 3d ago
Program Specialist - 4926
Bronxworks 4.2
Support specialist job in New York, NY
BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences.
Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention.
BronxWorks Positive Living provides services to improve the well-being of people living with HIV/AIDS, Sexually Transmitted Illnesses, and Hepatitis C. In addition, the program provides HIV & Hepatitis C rapid testing, health education groups to the community, and linkage to care and referrals for additional services. Our team is dedicated to helping everyone live their best life.
RESPONSIBILITIES
Provide direct services and prevention education clients living with HIV/AIDS (PLWH/A) and people who are at high risk for contracting HIV, sexually transmitted illnesses (STI's) and Hepatitis C, including people engaging in high-risk sexual behavior and intravenous drug users.
Manage a caseload
Administer HIV and HCV Testing
Maintain familiarity with program resources available on- and off-site
Act as a program contact person for inquiries concerning clients
Facilitate evidence-based interventions, including, Healthy Conversations, Healthy Relationships and VOICES/VOCES.
Provide education and increase awareness about PrEP and PEP and provide referrals to individuals in need of this service.
Coordinate client services with other social services, mental health, substance use, medical and other providers through referral based program.
Drive agency medical van to specified testing and outreach locations for the purpose of conducting testing and outreach responsibilities
Fill the vehicle with gas when needed.
Notify supervisor of vehicle maintenance problems as they arise.
Refer and link clients to medical provider
Complete intake, risk assessment, service plan development, referral, advocacy, and counseling.
Conduct Outreach.
Responsible for receiving dating and storing all food deliveries.
Packing and distributing food packages to clients.
Sorting food items, stocking shelves, checking for expiration dates and discarding expired items.
Prepare and conduct educational workshops and presentations.
Monitor and document client progress toward service plan goals.
Provide weekly and monthly reports
Report to, and meet with supervisor monthly
Perform additional duties as assigned.
QUALIFICATIONS
Prefer at least one year of experience working with people living with HIV/AIDS. Prefer one year of experience doing HIV rapid testing and Hepatitis C rapid testing, although training will be provided.
Minimum Qualifications High School Diploma. BA preferred.
Bi-lingual English/Spanish preferred.
Food Protection Certificate Preferred.
Proficiency in modern business communications, including personal computers, electronic mail, voicemail, and facsimile and copier equipment.
Valid NYS Driver's License is REQUIRED!
PHYSICAL REQUIREMENTS
Ability to use a computer for prolonged periods.
Ability to occasionally lift and/or move up to 10 pounds.
Ability to stand, walk, or sit for long periods of time.
Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork.
Ability to bend and retrieve objects and/or documents.
Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.
Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work.
BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact *************************.
$51k-63k yearly est. 2d ago
Help Desk Manager-Vice President
Blackrock 4.4
Support specialist job in New York, NY
**About this role**
**Service Desk Manager - Job Description**
**About This Role:**
BlackRock is a global leader in investment management, risk management, and advisory services for institutional and retail clients. With over $10 trillion in assets under management and approximately 20,000 employees across more than 30 countries, BlackRock helps clients meet their goals through a wide range of products and services including separate accounts, mutual funds, iShares exchange traded‐ funds, and other pooled investment vehicles.
**Position Overview:**
The **Service Desk Manager** will lead the Global Service Desk through a vendor management relationship and report into the Americas Regional Manager. This role is accountable for delivering a high-quality, always-on client support experience. You will manage a team that provides first contact support, incident resolution and seamless handoffs to Remote Resolve support, on-site Level 2 support and Level 3 Engineering groups. The manager will own all performance outcomes (SLAs/XLAs, CSAT), workforce planning, metrics gathering/reporting, knowledge management, and continuous improvement, partnering closely with global technology support counterparts to ensure a follow-the‐sun coverage model.
**Key Responsibilities:**
+ **Lead day‐to-day Service Desk operations** ; ensure consistent procedures, playbooks, and quality standards.
+ **Own all Helpdesk performance metrics** : establish and track SLAs/XLAs, CSAT, first‐contact resolution (FCR), average speed to answer (ASA), abandon rate, mean time to resolve (MTTR), and knowledge reuse; publish weekly/monthly reporting and executive dashboards.
+ **Ensure policy and control compliance:** information security, access management and uphold BlackRock service standards.
+ **Primary point of contact for business units** for intake, escalations, executive/VIP requests, and service communications / Front End Message (FEM) updates.
+ **Oversee ticket lifecycle and reviewing ticket data:** including triage, routing, and seamless escalation to Level 2/Level 3; proactively and continually driving a "shift left" agenda to automate and maximize FCR.
+ **Enhance the user experience** through proactive ticket data analysis of trends and engage with Digital Experience, Engineering and Technical Support teams to proactively address issues wherever possible prior to those issues becoming tickets being reported at the helpdesk.
+ **Generate Reporting** on all proactive issues identified and remediated via these efforts on an ongoing basis.
+ **Maintain ServiceNow knowledge base** : coach Service Desk leads to author/update high quality‐ articles and troubleshooting guides that agents follow to accurately assist users when they interact with them.
+ **Continually monitor Trending Ticket Dashboards** for anomalies or spikes to identify and flag potential outages or major issues before they escalate into outages.
+ **Champion automation and AI-enabled support** : become the product owner of an AI Support Agent chatbot and closely partner with the development team to drive the changes being implemented into the chatbot (from analysis of Helpdesk ticket data) to continually enhance the user experience through self-service automation.
+ **Vendor Relationship Management** : Establish and maintain a strong partnership with Helpdesk vendor's Leadership and Management Team to foster an open line of communication flow between the Helpdesk and Blackrock Technology Leaders to ensure transparency on all escalations, changes, updates and outages.
**Required Qualifications:**
+ **Proven leadership** **of Helpdesk vendor management** in a fast paced, high-volume, contact center or enterprise Service Desk environment.
+ **Excellent knowledge of ServiceNow (ServiceNow Certification highly preferred):** specifically in advanced reporting, knowledge management, dashboard generation, and virtual agent functionality.
+ Ability to generate accurate ServiceNow ticket reporting metrics through Excel spreadsheets with the ability to accurately sanitize data quickly and on demand.
+ Ability to create presentable Pivot tables in Excel for senior Technology Leadership members.
+ Ability to create ServiceNow Dashboards that track relevant ticket metrics over periods of time to highlight trends and forecasts.
+ **Service management proficiency** : 8-10+ years in IT support with hands ‐on ITIL practices (Incident, Request, Problem, Parent/Child Ticket management) and Major Incident / Outage handling.
+ **Expertise in troubleshooting and navigating end-user technologies:** Windows/MacOS, Microsoft 365 (Outlook/Teams/OneDrive), mobile (iOS) / MDM solutions, identity/access (Azure AD/MFA), and endpoint management (e.g., Intune).
+ **Technology Driven Management Experience** - ability to interpret ticket data (via incidents/requests, workflows, reporting/dashboards) and drive operational decisions to promote efficiency.
+ **Executive/VIP support awareness** : skilled at prioritization, discretion, and rapid response for senior stakeholders and visiting clients.
+ **Excellent communication:** (written/verbal), customer empathy, and stakeholder management; comfortable with servicing a broad audience‐ and creating/reviewing service communications.
+ **Prioritization and multitasking:** based on business impact; operating efficiently under pressure and effective in crisis scenarios.
**Preferred Qualifications:**
+ Prior experience in a financial services organization or supporting trading floor users and time‐ ‐sensitive business processes.
+ Familiarity with: Power BI or similar analytics tools for operational dashboards.
+ Smartsheet, Jira, and Agile delivery practices.
+ Experience "shift left"/automation initiatives (via chatbots, self‐service automation tools).
For New York, NY Only the salary range for this position is USD$140,000.00 - USD$200,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
For Princeton, NJ Only the salary range for this position is USD$127,500.00 - USD$184,000.00 . Additionally, employees are eligible for an annual discretionary bonus, and benefits including healthcare, leave benefits, and retirement benefits. BlackRock operates a pay-for-performance compensation philosophy and your total compensation may vary based on role, location, and firm, department and individual performance.
**Our benefits**
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
**Our hybrid work model**
BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
**About BlackRock**
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock (****************************** | Twitter: @blackrock (****************************** | LinkedIn: **********************************
BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees, and we evaluate qualified applicants without regard to race, creed, color, national origin, sex (including pregnancy and gender identity/expression), sexual orientation, age, ancestry, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law. **View the** **EEOC's Know Your Rights poster and its supplement (************************************************************************************************************ **and the** **pay transparency statement (************************************************************************************************* **.**
BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process, please email Disability.Assistance@blackrock.com . All requests are treated in line with our privacy policy (**************************************************************************************** .
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
$127.5k-200k yearly 2d ago
Manager, PEPI - Software & Tech M&A (Open to all US locations)
Alvarez & Marsal 4.8
Support specialist job in New York, NY
Alvarez & Marsal Private Equity Performance Improvement
Manager, Software Product and Tech Diligence
Alvarez & Marsal (A&M) is a global consulting firm with over 10,000 entrepreneurial, action and results-oriented professionals in over 40 countries. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are why our people love working at A&M.
The Team
A&M's Private Equity Performance Improvement Services (PEPI) practice, with offices throughout the US, focuses on serving upper middle market and large cap private equity firms who have engaged A&M to help improve operating results at their portfolio companies. The companies we serve are upper middle market in the $50 million to $1 billion plus range.
Our PEPI services include:
Merger Integration & Carve-outs
IT- pre-acquisition diligence
IT- post-acquisition implementations and integration
Interim Management
Commercial Due Diligence/Strategy
Rapid Results
Supply Chain
CFO Services
How you will contribute
We bring a structured and disciplined approach to create and capture value. We provide private equity buyers and their portfolio companies with a broad continuum of knowledge and tools for mergers, acquisitions, carve-outs, joint ventures and alliances.
The team works across the full spectrum of the deal lifecycle from pre-deal technology, operational and synergy reviews, through 'Day-1' planning, to post-deal implementations. Our services include due diligence (software product and tech, IT and operational), merger integration / carve-out planning and execution, transition service agreement negotiation & governance, ERP implementations, IT operations & cost reduction, and enterprise architecture.
The PEPI IT group is a growing business targeting high growth in the next two to four years. We offer excellent opportunities for career advancement and build leadership skills. The leadership team is focused on providing development opportunities, training and exposure to international business assignments.
Manager:
We are seeking individuals that can be part of a team that conducts software product and technology due diligence assessments on target organizations for private equity clients and their portfolio companies. In this role, managers conduct software product and technology assessments focused on the following key areas: product features / functionality and product roadmaps; technology and architecture; intellectual property and open source; R&D organization and processes, including the software development lifecycle; R&D OpEx and CapEx expenditures; and hosting infrastructure
These assessments will be conducted across the following types of engagements:
Pre-acquisition, buy-side software product and tech due diligence.
Pre-transaction, sell-side software product and tech due diligence.
Pre-acquisition, synergy and cost take-out assessment, related to software product and tech, for roll-up and tuck-in acquisitions.
Post-acquisition, software product and tech related value creation and performance improvement, working with the recently acquired target or an existing portfolio company.
A manager will have several roles on the engagement team including:
Actively participate in key target and client interactions, including interviews, interim updates, final readouts and any follow-ups.
Develop and manage the data request list that identifies key data, artifacts, and documentation required from the target for the assessment; includes managing related interactions with the bankers managing the process and the client.
Conduct detailed analysis of the target across all areas of assessment, focusing on quantitative and qualitative data gathering, organizing, and analysis.
Summarize key insights into client-ready exhibits, pages, sections of the interim and final deliverables.
Ensure the quality of deliverables and effectively manage the day-to-day relationships to ensure exceptional performance.
Supervise and mentor junior staff
Qualifications:
5-8 years of professional consulting or relevant industry experience, with a minimum of five years consulting to the tech industry or specializing in software/tech-enabled services product management or software development.
Desired - experience working for or with private equity sponsors, portfolio companies, or related transaction / product and tech due diligence experience.
Exemplary communication skills, both oral and written, including proven ability to directly develop and deliver executive-level, client-ready written communication materials, including interim updates and final deliverables.
Demonstrated track record working with business leaders (directors and above) as well as private equity deal staff.
Excellent fact-gathering and analytical skills, including quantitative and qualitative analysis.
Previous software / product experience, either in a software organization or related advisory experience from a top-tier strategy firm, leading specialist, niche advisory firm, or Big-4 consultancy.
Demonstrated ability to translate tech insights into commercial implications.
Bachelor's degree required, with a major in Computer Science, Engineering, Economics or another highly analytical and rigorous field.
Flexibility to travel at least 75% of time.
Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person's unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy. With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career.
We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favorite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
Benefits Summary
Full-time Positions and Part-time Positions Over 30 hours
Regular employees working 30 or more hours per week are also entitled to participate in Alvarez & Marsal Holdings' fringe benefits consisting of healthcare plans, flexible spending and savings accounts, life, AD&D, and disability coverages at rates determined periodically as well as a 401(k) retirement savings plan. Provided the eligibility requirements are met, employees will also receive an annual discretionary contribution to their 401(k) retirement savings plan from Alvarez & Marsal. Additionally, employees are eligible for paid time off including vacation, personal days, seventy-two (72) hours of sick time (prorated for part time employees), ten federal holidays, one floating holiday, and parental leave. The amount of vacation and personal days available varies based on tenure and role type. Click Work Well. Live Well. for more information regarding A&M's benefits programs.
The salary range is $125,000 - $190,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance. Please ask your recruiter for details.
Alvarez & Marsal recruits on an ongoing basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) that they are qualified for and that are of interest to them.
A&M does not require or administer lie detector tests as a condition of employment or continued employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
#LI-CP1
Inclusive Diversity
A&M's entrepreneurial culture celebrates independent thinkers and doers who can positively impact our clients and shape our industry. The collaborative environment and engaging work-guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity-are the main reasons our people love working at A&M. Inclusive Diversity means we embrace diversity, and we foster inclusiveness, encouraging everyone to bring their whole self to work each day. It runs through how we recruit, develop employees, conduct business, support clients, and partner with vendors. It is the A&M way.
Equal Opportunity Employer
It is Alvarez & Marsal's practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and Applicants can find A&M policy statements and additional information by region here.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per A&M policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
$125k-190k yearly 2d ago
Senior Business Support Coordinator
Biolumina 4.4
Support specialist job in New York, NY
The Senior Business Support Coordinator supports senior leadership and account teams in the Agency. Their primary responsibility is to provide support for SVPs. Additionally, they are responsible for a variety of duties including planning meetings, making domestic & international travel arrangements, and managing expense reports.
Primary Responsibilities
Support Senior Vice Presidents (i.e. Managing Directors, Directors of Client Services)
Manage calendars-delegate access for MD and DoCs, meeting support for SVPs as needed
Make international and domestic travel arrangements
Complete and submit expense reports in a timely manner; keep record of expenses submitted and track reimbursement status
Book conference room and resources
Make lunch/dinner reservations (with or without client, if applicable)
Coordinate shipping, messenger services and package follow up (e.g. account work, client gifts, etc.)
Provide internal Agency support
Coordinate internal Agency attendance at industry conferences
Cover reception area while receptionist is on break/lunch in rotation with other administrative/executive assistants
Act as liaison to office services and technology support as needed
Support Human Resources as needed with ad hoc projects
Provide onboarding support for new accounts
Coordinate catering for internal meetings as needed
Provide support for agency-led workshops and initiatives as needed (account should lead)
Communicate weekly reimbursement notifications to employees
Assist with Agency recruiting and onboarding efforts
Aid recruiting team in interview scheduling for SVPs
Coordinate internal new hire onboarding for VPs and above
Welcome new SVP team members and gather pertinent information from them for business travel (e.g. contact number, home address, corporate credit card information, etc.)
Train (or help to train) new hires in process and procedures for expense reporting and travel booking
Additional Responsibilities
Act as a resource to the Agency; maintain and share knowledge on internal policies, processes and key points of contact
Communicate effectively and professionally both internally and externally with all levels of the organization
Demonstrate ability to set priorities while handling multiple projects/deadlines
Demonstrate good problem-solving and interpersonal skills
Foster a positive team atmosphere demonstrating respect for peers, supervisors and clients
Know clients and their products; be knowledgeable of which accounts team members are working on
Develop relationships with clients and/or client administrative team members
Stay aware of current team projects and proactively assist staff members
Assist other members of department/team as needed when workload allows
Perform additional duties as assigned by manager
Qualifications
An AA degree or BA degree is preferred
1-3 years general office experience (experience in pharmaceutical industry a plus)
Strong knowledge of Windows, Mac OS, Word, Excel, Outlook, and PowerPoint
Understanding of video conferencing platforms
Outstanding verbal and written communication skills
Strong attention to detail
Ability to work effectively in a fast-paced environment with changing priorities
Strong team player with excellent interpersonal and communication skills
Quick-thinking individual with enthusiasm and motivation who thrives in a fast-paced environment
Biolumina's Values
Open Mind
Always ask why-of your teammates, your clients, and yourself. And don't stop there-keep asking questions
Be respectful of others' ideas, opinions, and diverse backgrounds
Be flexible and adaptive to new ways of doing things
Brave Heart
Speak your mind...and your heart
Courageously step forward to try something new and help others to do the same
Be brave enough to defend your opinions-and brave enough to change them
Ready Hands
Be proactive and push things forward
Reach out to offer help and raise your hand to ask for help
Go out of your way to show gratitude
The range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.
$64,600 - $69,700
Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
$64.6k-69.7k yearly 2d ago
Technical Specialist - Triage Operations
Perennial Resources International 4.1
Support specialist job in Orangeburg, NY
Contract
Orangeburg, NY, Totowa, NJ, Dayton, NJ
Responsibilities:
Improve operational efficiency by championing standardization and innovation
Utilize good technical, multitasking and interpersonal skills to help drive outages to resolution
Be ambitious, able to work independently & in a team environment under deadlines
Be process-oriented and help develop runbooks and other technical documentation
Stay up to date with new technologies, identifying those technologies/strategies that can help the company's automation efforts
Requirements:
2+ years of: computer operations background, understanding of data centers, and data communications and experience working with Unix/Linux (RHEL/Ubuntu, etc.)
A Degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience
Experience working with Salt or Ansible for orchestration (preferably Salt)
Excellent written and verbal communications interpersonal and customer service skills
Working knowledge of: Jira concepts and SDLC framework
Experience providing and automating day to day systems administration duties; Shell (Bourne), Perl, or Python scripting abilities
Experience with open-source metric analytics & visualization tools (such as Grafana, Splunk, and Humio) and multiple open-source automation and management tool-set knowledge (includes: Chef, Ruby, GitHub, Salt, Artifactory, etc., to name a few)
$77k-111k yearly est. 4d ago
Family Advocate - Family Enrichment Center
Brooklyn Bureau of Community Services, Inc. 4.3
Support specialist job in New York, NY
Family Advocate - Bi-Lingual Mandarin/Cantonese
Reports to: Program Director
Status: Part Time
Hours/Schedule: Monday - Friday Afternoons and Evenings up to 25 hours per week between 1:00pm and 7:00pm
Salary Range: $25.00 per hour - $25.00 per hour
A Family Enrichment Center (FEC) is a family-centered, place-based primary prevention approach, where all members of the community have access to and may benefit from both structured or spontaneous activities and events (called “offerings”) that strengthen family protective factors to increase child and family well‑being and promote stability. FEC offerings are available to everyone, regardless of current or past child welfare involvement.
The goal of the Family Enrichment Center (FEC) is to enhance child and family well‑being by providing access and support to enable the strengthening of family protective factors inherent in its residents and community by building mutual community connections, capacity, and resilience.
In partnership with FEC staff, families will drive the planning, development, and sustainable co‑ownership of the centers. Families who participate in the FEC programming will be encouraged to share their expertise by volunteering at the center and given meaningful opportunities to engage with neighbors and peers. The goal of the FEC is to strengthen families' protective factors and build community connections, capacity, and resilience.
Position Summary
The Family Advocate is responsible for contributing to the day‑to‑day operation of the FEC including building connections with other staff, residents, and community partners; co‑designing and delivering relevant programming and activities (offerings); providing advocacy and making referrals for participants; and creating a warm and inviting gathering place for families and individuals using the protective factors model to support community resilience.
Responsibilities
Coordinate meetings, provide support, and collaborate with a team of local parents, subject experts, and other residents to deliver monthly events and activities (offerings) held at the FEC.
Foster a culture of respect built on the belief that families and communities possess the inherent strengths and knowledge needed to succeed given the right access to opportunities and support.
Provide advocacy, outreach, and referrals to connect participants to service providers and other programs that have resources to offer.
Engage groups of local community members of all ages and guide them through the co‑designed activities and programming of the FEC.
Manage enrollment and attendance at offerings and events.
Care for and attend to the physical space of the FEC program to ensure it is safe, welcoming, organized, and appealing to participants and community members.
Handle inventory and ordering/purchasing responsibilities to keep the site running and ensure needed food and supplies are stocked for offerings.
Effectively utilize tracking and reporting mechanisms and accurately enter data and run reports in the FEC website and other agency databases as needed to obtain program‑level data, compiling statistical or written reports for agency and external stakeholders.
Manage the FEC website to communicate with and engage members.
Use Appreciative Inquiry and other strength‑based tools to engage community members in co‑designing offerings.
Create monthly calendars, website content, and other outreach tools to promote and document offerings.
Participate and engage with the FEC team in learning collaboratives facilitated by ACS with other FEC teams from across the city.
Other duties as assigned.
Qualifications
Minimum qualifications include a bachelor's degree and three (3) years of professional experience; or a high school diploma and five (5) years of professional experience in community-driven programs working directly with children, youth, and families.
Reside in or near the FEC community, or reside close enough to arrive promptly, in the event of an emergency.
Bi‑Lingual either /Mandarin &/or Cantonese is required.
Strong interpersonal skills and the ability to warmly connect with and engage children, youth, and adults individually and in groups.
Strong verbal and written communication skills.
Familiar with the community and its assets and resources, such as other programs, services, supports, local civic groups, and community leaders.
Experience in developing and running a group, a club, or coaching a team preferred.
Experience caring for children (as a parent, guardian, relative, neighbor, or babysitter) preferred.
Ability to perform multiple tasks effectively in a fast‑paced, challenging, and constantly changing environment.
Must have a commitment to work from a trauma‑informed, strength‑based, youth and family development perspective.
Must be able to work a flexible schedule including evenings and weekends, attending community events as needed.
BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities.
#J-18808-Ljbffr
$25 hourly 3d ago
Help Desk Technician
Cipriani 3.9
Support specialist job in New York, NY
The Help Desk Technician I serves as the first and primary point of contact for all IT support requests across the organization. This position acts as the gatekeeper for ticket intake and triage, ensuring issues are accurately assessed, prioritized, documented, and either resolved at Tier 1 or escalated to the appropriate Level 2/3 teams. The role requires strong judgment, attention to detail, and a commitment to delivering a high-quality, customer-focused support experience.
ESSENTIAL FUNCTIONS AND DUTIES:
Serve as the initial point of contact for all IT support requests via ticketing system, phone, email, and chat
Perform initial ticket intake and triage, including categorization, prioritization, and urgency assessment
Evaluate business impact and determine the appropriate resolution or escalation path
Troubleshoot and resolve Tier 1 hardware, software, and network connectivity issues
Perform user account setup, password resets, access provisioning, and basic identity management
Escalate issues to Level 2/3 support teams with complete and accurate documentation
Maintain detailed ticket notes, resolutions, and knowledge base documentation
Monitor and manage ticket queues to ensure SLA response and resolution standards are met
Assist with employee onboarding and offboarding, including device setup and access provisioning
Support asset management activities, including inventory tagging, tracking, and audits
Provide basic support for printers, copiers, peripherals, toner replacement, and AV equipment
Deliver timely status updates and clear communication to end users throughout the support lifecycle
KNOWLEDGE, EXPERIENCE AND SKILLS:
1-3 years of experience in IT support or help desk roles
Working knowledge of Windows and mac OS environments
Experience with ticketing systems; Zoho Desk experience strongly preferred
Familiarity with Microsoft 365 and Google Workspace environments
Basic understanding of networking concepts, including DHCP, DNS, VPN, and TCP/IP
Exposure to Active Directory, Azure AD, Intune, or other MDM tools preferred
Strong written and verbal communication skills with the ability to explain technical concepts clearly
Excellent organizational skills, attention to detail, and ability to prioritize in a fast-paced environment
Relevant certifications such as CompTIA A+, Network+, ITIL, or similar are a plus
Operating Systems: Windows, iOS, Android, mac OS
Productivity Suite: Microsoft 365, Google Workspace
Ticketing System: Zoho Desk
Identity & Access: Active Directory, Azure AD
Remote Support Tools: LogMeIn, Zoho Assist, Quick Assist
Hardware Supported: Laptops, Desktops, Mobile Devices, Printers, Peripherals, Security Cameras, AV equipment
Collaboration Tools: Teams, Zoom
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
Ability to sit or stand for extended periods while providing technical support
Ability to lift, carry, and move IT equipment weighing up to 50 pounds
Dexterity to set up, configure, and troubleshoot hardware and peripherals
Ability to bend, reach, and perform repetitive tasks associated with device setup and inventory management
Capability to work in a fast-paced, on-site support environment
INTENT AND FUNCTION OF S
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the position. In no instance should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.
$55k-78k yearly est. 2d ago
Online Product Support- Work From Home - No Experience
GL1
Support specialist job in Bayonne, NJ
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25-45 hourly 60d+ ago
Client Support Specialist - WealthTech / RIA Focus
Taurus Search 4.6
Support specialist job in New York, NY
My client was founded in 2017 to help financial advisors better secure their clients' financial futures. They focus on independent Registered Investment Advisers (RIAs), delivering financial products that advisors can't easily access today through beautiful, scalable, and easy-to-use technology.
Today, they work with over 900 RIAs that collectively represent more than $1.6T in assets under management across two industry-leading products
We are looking for a strong client support representative with their Series 7 license to handle client accounts and cash movements. This role involves providing white-glove customer service, answering questions from end clients, and relaying feedback to product and engineering teams.
My client operates on a hybrid work model, with employees coming to the office on Tuesdays, Wednesdays, and Thursdays. They provide lunch on in-office days and encourage team meetings and collaboration.
$39k-47k yearly est. 3d ago
Residence Program Specialist
Adapt Community Network 3.7
Support specialist job in New York, NY
Why Join ADAPT?
It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities.
For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth.
SUMMARY
Under general supervision, is responsible for devoting their attention to the care and development of the people we support in one of the Agency's residential facilities. Interacts in a manner which fosters dignity and learning in a way that helps lead to greater independence. Helps create a homelike atmosphere for the people we support in an agency facility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The duties and responsibilities of the Residence Program Specialist will include but are not limited to the following:
Provides care and assists with personal development and independence of the people we support.
Ensures that all measures for safety and well-being are maintained at highest level.
Provides training for the people we support in activities of daily living and in development of self-help and social skills.
Maintains a personalized, homelike atmosphere in the residential facility.
Attends weekly staff meetings as well as any other assigned meetings and in-service trainings.
Prepares concise written reports including Incident Reports, Progress Notes and other reports as assigned.
Responds to crisis situations and medical emergencies, including accidents by taking quick and decisive action.
Ensures actions are conducted in a manner that prevents abuse, and reports observations of co-workers who may be abusive in accordance with established procedures.
Administers appropriate first aid based on visible symptoms and medical history of the people we support in accordance with established guidelines and accepted first aid practices.
Summons police, fire, ambulance or other emergency personnel if situation warrants it.
If an emergency has caused a person we support to exhibit behavior that is threatening or dangerous, may have to utilize strategies for crisis intervention in accordance with OPWDD approved Behavior Management guidelines.
Provides transportation for the people we support in agency vehicles to and from work, shopping, programs, restaurants, movies, doctor's appointments, etc.
Assists with meal planning and preparation as well as with purchasing of food and supplies.
Demonstrates an understanding of and implements behavioral programs.
Participates fully as a member of interdisciplinary plan.
Maintains an ongoing informal exchange of information. Maintains written logs for recording daily activities.
Performs housekeeping, cooking, laundry, light maintenance and light preventative maintenance duties as needed to maintain a safe and homelike environment.
Supervises any other activities as may be necessary to maintain quality of the program.
Dispenses prescribed medications to the people we support after successful completion of the medication administration course, and in line with Agency protocol. AMAP's are supervised by residential nurse in all areas related to medication administration.
Completes all activities related to skill buildings as outlined in individual program plans
Provides support around personal hygiene, i.e. toileting, bathing and changing as needed.
Handles all personal documents of the people we support in a secure and confidential manner.
Performs related duties as requested.
Requirements
QUALIFICATIONS
To perform this job successfully, an incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Valid New York State Driver's License and must maintain it in good standing
Ability to read, write, speak and understand English
Good oral and written communication skills
Good interpersonal skills necessary to interact effectively with co-workers, employees, residents and their families
Ability to analyze problems and determine corrective measures
EDUCATION and/or EXPERIENCE
High School Diploma or GED required
Six months of related experience is preferred but not required
Salaried employees must be approved Medication Administration Personnel (AMAP) at time of hire or within six months of date of hire in salaried status. This training is provided by ADAPT Community Network, if needed.
COMPENSATION: $19.06/hour (after probation) + Industry-Leading Benefits for all full-time employees.
At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture.
ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.
$19.1 hourly 2d ago
Logistics Support Associate - Overnight, Full Time - 59th Street
Bloomingdale's, Inc. 4.2
Support specialist job in New York, NY
A Bloomingdales Logistics Professional plays a critical role in the daily operation of our store, delivering seamless execution of the merchandise receiving and processing functions according to floor ready standards. They identify and process merch Logistics, Support, Associate, Overnight, Retail
$32k-38k yearly est. 2d ago
Freelance Contracting for IT Techs, designers and Online Tech Services
Advanceqt.com
Support specialist job in New York, NY
Freelance Independent work in IT Graphics, IT Designs, Video and motion editing, Programing, IT Analyst services online. Remote and or location work on a freelancer online platform. Need a smart phone and lap top or desk top computer to perform work.
We provide a platform and you work for various clients.
$50k-86k yearly est. 25d ago
Aftercare Specialist - Rapid Rehousing
Anthos Home
Support specialist job in New York, NY
About Us:
Anthos|Home is an innovative nonprofit transforming the way New York City residents with housing subsidies locate and secure stable housing. Modeled after Brilliant Corners in California, Anthos|Home streamlines the apartment search, approval, and move-in processes while addressing gaps in the NYC voucher housing system. We aim to be a game-changer for New Yorkers who are unhoused or at risk of homelessness.
The Role:
Anthos|Home is seeking an experienced social worker to serve in the new role of Aftercare Specialist - Rapid Rehousing. The Aftercare Specialist - Rapid Rehousing (RRH) will work in a team reporting to the Aftercare Supervisor - Rapid Rehousing. In this role, the Aftercare Specialist - RRH will be responsible for working with Participants throughout their program enrollment to ensure housing stability before, during, and after placement. The Aftercare Specialist - RRH will conduct needs assessments for all Participants, working with the household to address goals related to education, employment, health, and mental health.
The Aftercare Specialist- RRH is the primary point of contact for Participants from referral through housing and aftercare and should also work closely with the Participant's support network including the Aftercare Supervisor - RRH, the Aftercare Associate - Opportunity Navigator, and the Property Provider, as needed.
Key responsibilities include:
Assess immediate needs of clients and makes appropriate referrals to prepare to be rapidly rehoused and to support stabilization in permanent housing
Identify Participant strengths and barriers to stability and assist Participants to reducing barriers and linking to resources and services
Provide aftercare, case management, and advocacy services to Participants
Provide proactive follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem-solving, and identification of resources
Biweekly contact by phone, in addition to quarterly in-person in-unit contact once participant is housed to ensure general overall safety and wellness of the participant
Provide referrals to community resources, as needed, for issues related to mental health, wellness, legal, and other areas of support
Attend meetings and case conferencing as needed to ensure collaborative supports are being provided to the Participants to ensure stability
Respond to emergencies during normal business and after hours, participating in the on-call roster for all of Anthos|Home Participants and Property Providers
Maintain thorough and accurate progress notes and correspondence while maintaining the confidentiality of program Participants, staff, and organizational information at all times.
Complete tasks and provide support within the Aftercare Team on an ad hoc basis.
Qualifications and Skills:
The ideal candidate for Aftercare Specialist - Rapid Rehousing is someone who enjoys working with youth and people of all backgrounds. A bachelor's degree in Social Work or a related field, and/or 4-6 years of experience working with people in the housing and human service sector is required.
Additional Skills include:
Bilingual in Spanish/English
Excellent interpersonal skills
Familiarity with the NYC housing market and voucher system
Excellent verbal, written, and communication skills
Willingness to travel and make regular visits in the community
Ability to use public transportation or meet the same travel requirements with reasonable accommodation
Ability to ascend/descend stairs, as some work locations may not have accessibility to an elevator, or meet the same requirements with reasonable accommodation
Experience with community-based outreach
Experience working with youth a plus
Ability to utilize critical thinking skills in decision-making situations, good organizational, data analysis, and record-keeping skills, and good independent judgment
Proficiency in MS Word, Salesforce, Excel, and PowerPoint, and familiarity with online data systems, bonus if candidate has experience with Salesforce or Eccovia
Passion for the mission of the organization
Ability to work in a diverse environment
Compensation and Benefits:
Competitive starting salary: $65,000 - $70,000
Hybrid work environment (3-5 days in office/field per week)
Tuesday - Saturday schedule a possibility
Comprehensive benefits package including:
Health, dental, and vision insurance
401(k) with 4% employer match
Generous paid time off
Summer Fridays in August
Professional development opportunities
Current wellness perks: Weekly yoga classes, ClassPass subscription
Join Our Team:
Be part of a mission-driven organization making a real difference in New York City. Apply now to join the Anthos|Home family and help create stable homes for those who need them most.
How to Apply:
Please send your resume and cover letter through our careers site.
Anthos|Home is committed to fostering a workplace where all individuals have equal opportunities to succeed. We are an Equal Opportunity Employer and encourage individuals of all backgrounds, experiences, abilities, and lived experiences to apply. Lived experiences is defined to include, but is not limited to, homelessness and/or housing instability. We believe that a range of perspectives strengthens our team and enhances our ability to serve communities effectively. Any applicant who requires an accommodation during the application process should contact Anthos|Home to request such an accommodation.
$65k-70k yearly 2d ago
Information Technology Desktop Support
Teceze
Support specialist job in New York, NY
Desktop Support Engineer - White Glove / Executive IT Support
Longterm Contract
Updated Job Overview (Enhanced)
Teceze is hiring a Desktop Support Engineer - White Glove / Executive IT Support to provide high-touch, premium on-site IT support for CIO, CXO, and senior leadership users at one of our prestigious enterprise clients. This role is ideal for an engineer with up to 3 years of experience who demonstrates professionalism, discretion, and strong technical fundamentals combined with excellent customer service skills.
The engineer will act as a trusted IT partner for executives, ensuring minimal downtime, seamless technology experiences, and proactive issue resolution. The role requires hands-on expertise in end-user computing, executive device support, conference room technologies, and coordination with infrastructure teams.
Key Responsibilities (Added & Enhanced Points)
Deliver white-glove, executive-level IT support to CIO, CXO, and senior leadership users with a high degree of professionalism and confidentiality.
Provide priority incident response and proactive monitoring for executive users to minimize business disruption.
Install, configure, and support executive desktops, laptops, tablets, mobile devices, and peripherals in Windows and mac OS environments.
Perform IMAC activities with attention to executive workspace standards and documentation.
Support and troubleshoot conference room technologies, AV systems, Teams/Zoom meetings, and executive presentations.
Act as a single point of contact for VIP users, coordinating with internal IT teams and vendors for rapid resolution.
Maintain strict SLA adherence and escalation management for executive incidents.
Assist with new executive onboarding, device refreshes, data migration, and secure setup of workstations.
Provide Hands & Feet support for infrastructure, network, and data center teams, including basic server room activities when required.
Ensure accurate asset tagging, inventory updates, and lifecycle tracking for executive IT equipment.
Document issues, resolutions, and best practices in the ticketing system and knowledge base.
Follow security, compliance, and confidentiality standards while handling executive systems and data.
Required & Preferred Skills (Refined for White Glove Support)
0-3 years of hands-on experience in Desktop / End-User Computing support in enterprise environments.
Strong working knowledge of Windows and mac OS operating systems.
Experience supporting Office 365, Outlook, Teams, OneDrive, and common enterprise applications.
Basic understanding of network concepts (LAN, Wi-Fi, DHCP, DNS).
Exposure to IT asset management, ticketing systems, and vendor coordination.
Prior experience supporting VIP / executive users is highly preferred.
Familiarity with conference room AV setups, docking stations, monitors, and executive workspaces.
Basic exposure to data center environments, racking, cabling, and labeling is a plus.
Exceptional communication, presentation, and interpersonal skills.
Strong sense of ownership, discretion, and customer-first attitude.
Ability to work calmly under pressure in a fast-paced, on-site executive environment.
$42k-71k yearly est. 3d ago
Day Hab Specialist (33275)
Birch Family Services Inc. 3.9
Support specialist job in New York, NY
To counsel, assist and train individuals with developmental disabilities in the areas of personal care, travel skills, social skills, home management and life skills in order to maximize their functioning in the community. Minimum Job Requirements:
Educational: Minimum High School diploma or General Education Degree (GED).
Experience: Minimum I-year experience working with developmentally disabled population preferably in a day hab, residential, health or treatment related setting preferred.
Specialized Knowledge, Licenses, etc.:
Specialized training in direct support provision preferred.
Must complete and obtain certification in OPWDD Approved Medication Administration Course (AMAP) during probationary period and maintain AMAP certification.
Valid NYS Driver's License required.
Ability and willingness to be First Aid and CPR certified.
Ability and willingness to obtain certification in SCIP-R Competencies and advance to Promote Competencies
Demonstrated competency in written, verbal and computational skills to document records in accordance with program standards.
Physical Demands:
Regularly required to speak clearly and hear the spoken word well.
Regularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens.
Ability to physically restrain challenging behaviors that include aggression, self-injurious, and destructive behaviors.
Ability to use and navigate the public transportation system
Ability to withstand excessive walking
Work Environment:
Noise level is consistent with levels usually present in an office, education, group home, residential, rehabilitation, industrial, workshop or health related environment.
Hazards present are consistent with those common to an office, education, rehabilitation, industrial, workshop or health related environment.
Working with individuals whose age ranges from 21 through adulthood
Support individuals by providing opportunities to develop and enhance skills leading to independence, community inclusion and supported employments as appropriate. Examples include but are not limited to:
Provide safe and clean environment for the individuals based on skill level and risks and support the
safety of all individuals in everyday situations
Use verbal and physical means to create a positive environment that will encourage and enable
individual growth
Using a holistic approach, participate in the individuals' day hab planning activities and assist in their implementation
Assist the individuals in the development of social skills that will help them become integrated/included in the community
Perform protective oversight while engaging in community activities
Support individuals to engage in meaningful activities and assist in employment opportunities
Provide opportunities for the individual to be self-advocate
Perform advocate responsibilities, while demonshating respect for the processes and people involved
Responsible for all documentation related to the essential function and services for the individual
Adhere to the procedures for mandated reporting and responding
Adhere to the NADSP code of ethics (attached)
Work towards the satisfactory completion of each of the core competency goals according to the OPWDD timeline requirements
Other Functions:
Demonstrate respect for all people
Demonstrate professional demeanor, attention to punctuality and attendance policies, reliability, flexibility, and pleasantness.
Professionally interact with other staff members and with others in the community
Demonstrate enthusiasm for learning the knowledge and skills required to perform the job
Readily seek and accept feedback to improve performance
Apply knowledge and skills gained on the job and maintain required certifications
Participate in the work of the organization in a positive way by using problem solving skills
Demonstrate respect for the safety of all others
Perform additional responsibilities as assigned by the Senior Staff
May be assigned other tasks and duties reasonably related to their job responsibilities
Adhere to all rules outlined in the policy and procedures manual
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of
responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the agency at the sole discretion of management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the company.
Performance is evaluated each year based on these competencies and the NADSP code of ethics.
$35k-47k yearly est. 2d ago
Online Product Support- Work From Home - No Experience
GL1
Support specialist job in New York, NY
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of between $25 / hr. and $45 / hr., depending on the In-Home Usage Test project.
No experience required.
There is no payment required in order to apply or to work as an In-Home Usage Tester. You don't have to buy products or pay for shipping, everything is paid by our company.
In-Home Usage Testers are considered independent contractors, we pay weekly every Wednesday by direct deposit or by cheque.
We are a consulting firm that specializes in product testing and product development work. We design and conduct In-Home Usage Testing (IHUT) locally and nationally to provide actual user feedback in real-time to companies and market research firms to evaluate products to ensure proper product certification and greater market access.
It is important to note that during your application process, reputable market research companies will determine your demographics and consumer profile to establish what products would be suitable for you to test.
Market research companies that partner with us will use questionnaires to identify and target certain types of consumers, to ensure that the right participants are engaged and to achieve the representative sample needed.
Participation in these product testing and consumer panels is always free, secure and private. In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.
Main Duties :
Properly document In-Home Usage Tests as instructed in the In-Home Usage Test Daily Schedule (screenshots, audio recordings, videos, product journal entries, etc.)
Take care of the product being tested and use it responsibly
Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or mobile feedback, usage of product for a certain amount of time, writing reviews, taking pictures, etc.)
Some In-Home Usage Tests projects may require participants to use MFour's Mobile In-Home Use Test Technology (cutting-edge smartphone technology to capture Point-of-Emotion insights to gain unparalleled depth of responses)
There are times when the product being tested may be discussed in a private chat room that is opened by a market research firm
Write reviews as requested in the In-Home Usage Test Daily Schedule for each project
Requirements :
Ability to follow specific instructions
Excellent attention to detail and curious spirit
Be able to work 15-25 hours per week and commit to a certain routine
Have access to a computer and a reliable internet connection
Have access to a digital camera or cell phone that takes pictures -Be honest and reliable -Good communication skills are an asset -18 years or older
A paid Product Tester position is perfect for those looking for an entry-level opportunity, flexible or seasonal work, temporary work or part-time work.
The hours are completely flexible and no previous experience is necessary.
Benefits :
Very competitive pay rate
Weekly pay
Work around your own schedule
Learn about an exciting industry
Telecommute (you can work from home, work or school)
Most of the time you can keep the product you tested
$25-45 hourly 60d+ ago
Bilingual Family Advocate - Mandarin/Cantonese (Part-Time)
Brooklyn Bureau of Community Services, Inc. 4.3
Support specialist job in New York, NY
A community service organization in New York seeks a Family Advocate who will support family engagement and provide advocacy within the Family Enrichment Center. This part-time role requires a bachelor's degree or extensive experience in community programs, along with bi-lingual skills in Mandarin and/or Cantonese. The ideal candidate will coordinate events, manage participant relationships, and foster connections to community resources. Flexible hours are necessary, including evenings and weekends.
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How much does a support specialist earn in Yonkers, NY?
The average support specialist in Yonkers, NY earns between $31,000 and $89,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Yonkers, NY
$53,000
What are the biggest employers of Support Specialists in Yonkers, NY?
The biggest employers of Support Specialists in Yonkers, NY are: