Support Staff members work in several sectors, and their roles range from one company to the next. They are usually in charge of repetitive workplace duties that other workers are too preoccupied to manage. A support staff member may, for example, type or fax letters or papers written by their supervisors or input vital data into computers.

He/She may also help in sales or accounting. Support staff members are responsible for a wide range of roles and must be able to multitask. They might also be in charge of forwarding calls or relevant messages or taking minutes at meetings. Others may assist in delivering their company's incoming mail, while others may help arrange appointments.

They should have outstanding written and verbal communication skills, alongside a good work ethic. They must have an optimistic outlook about their work and an explicit knowledge of their company's policy and overall purpose.

On top of that, support staff members would almost definitely need basic programming skills. Since support personnel communicates with consumers regularly, they must retain a professional and courteous attitude. Sitting in this role, you are likely to earn as much as $95,000.

What Does a Support Staff Do

There are certain skills that many desk clerks supervisors have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed detail oriented, integrity and physical stamina.

Learn more about what a Support Staff does

How To Become a Support Staff

If you're interested in becoming a support staff, one of the first things to consider is how much education you need. We've determined that 46.2% of desk clerks supervisors have a bachelor's degree. In terms of higher education levels, we found that 5.5% of desk clerks supervisors have master's degrees. Even though most desk clerks supervisors have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Support Staff

Support Staff Career Paths

Average Salary for a Support Staff

Desk Clerks Supervisors in America make an average salary of $31,772 per year or $15 per hour. The top 10 percent makes over $40,000 per year, while the bottom 10 percent under $25,000 per year.
Average Support Staff Salary
$31,772 Yearly
$15.28 hourly
$25,000
10 %
$31,000
Median
$40,000
90 %

What Am I Worth?

salary-calculator

Support Staff Education

Support Staff Majors

16.2 %

Support Staff Degrees

Bachelors

46.2 %

Associate

19.8 %

High School Diploma

18.4 %

Top Colleges for Support Staffs

1. Duke University

Durham, NC • Private

In-State Tuition
$55,695
Enrollment
6,596

2. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

3. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

4. University of Michigan - Ann Arbor

Ann Arbor, MI • Private

In-State Tuition
$15,262
Enrollment
30,079

5. Pennsylvania State University

University Park, PA • Private

In-State Tuition
$18,454
Enrollment
40,108

6. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

7. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

8. SUNY Stony Brook

Stony Brook, NY • Private

In-State Tuition
$9,625
Enrollment
17,407

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Johns Hopkins University

Baltimore, MD • Private

In-State Tuition
$53,740
Enrollment
5,567

Top Skills For a Support Staff

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 6.2% of desk clerks supervisors listed intellectual disabilities on their resume, but soft skills such as detail oriented and integrity are important as well.

  • Intellectual Disabilities, 6.2%
  • Customer Service, 5.9%
  • Mental Health, 5.8%
  • Personal Care, 5.4%
  • Recreational Activities, 5.1%
  • Other Skills, 71.6%

Choose From 10+ Customizable Support Staff Resume templates

Zippia allows you to choose from different easy-to-use Support Staff templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Support Staff resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Support Staff Demographics

Support Staff Gender Distribution

Female
Female
69%
Male
Male
31%

After extensive research and analysis, Zippia's data science team found that:

  • Among desk clerks supervisors, 68.8% of them are women, while 31.2% are men.

  • The most common race/ethnicity among desk clerks supervisors is White, which makes up 66.8% of all desk clerks supervisors.

  • The most common foreign language among desk clerks supervisors is Spanish at 64.7%.

Online Courses For Support Staff That You May Like

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The Critical Role of IT Support Staff in Healthcare
coursera

This is a very exciting time to be exploring a career in Health IT Support! In this introductory course, you'll learn about various roles in IT support that are common in healthcare. IT support staff play critical roles in many different healthcare venues. In addition to helping clinics, hospitals, and emergency rooms, you may end up providing support in a skilled nursing facility, ambulatory surgical center, virtual care setting, or even a patient's home! On any given day, you may interact with...

Managing mental health issues in the workplace
udemy
4.2
(870)

Learn how to support your own mental health and wellbeing and that of your staff...

Operations and Patient Safety for Healthcare IT Staff
coursera

Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you'll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with a...

Show More Support Staff Courses
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Best States For a Support Staff

Some places are better than others when it comes to starting a career as a support staff. The best states for people in this position are New York, Washington, New Jersey, and Colorado. Desk clerks supervisors make the most in New York with an average salary of $41,101. Whereas in Washington and New Jersey, they would average $37,655 and $37,199, respectively. While desk clerks supervisors would only make an average of $36,788 in Colorado, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. New York

Total Support Staff Jobs:
2,955
Highest 10% Earn:
$50,000
Location Quotient:
1.42

2. Washington

Total Support Staff Jobs:
1,697
Highest 10% Earn:
$43,000
Location Quotient:
1.43

3. Massachusetts

Total Support Staff Jobs:
2,517
Highest 10% Earn:
$42,000
Location Quotient:
1.69
Full List Of Best States For Desk Clerks Supervisors

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Top Support Staff Employers

Most Common Employers For Support Staff

Rank  Company  Average Salary  Hourly Rate  Job Openings  
1Breakthrough Corporation$34,946$16.8047
2HGA$34,803$16.7373
3Allstate$34,777$16.72110
4Community Living$34,417$16.5588
5New Hope Services$32,159$15.4641
6New Story$32,039$15.40103
7Macy's$31,478$15.13533
8Tech Allies Solutions$31,387$15.09156
9Daybreak Community$30,741$14.7871
10Community Living Options Inc.$30,611$14.7266