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Become A Support Staff

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Working As A Support Staff

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $30,830

    Average Salary

What Does A Support Staff Do At Bay Cove Human Services

* This position is responsible for enforcing the policies and procedures of the program, help maintain a safe environment for the clients, and provide support in the framework of recovery from substance abuse and alcoholism.
* Respond appropriately to any emergency situation.
* Contact on-call staff when necessary.
* Provide care for program participants and maintain order by monitoring client activities, providing crisis intervention and resolving conflicts, as needed.
* Maintain all safety and security policies and procedures, including bed checks, building security, and fire safety.
* Maintain daily logs.
* Monitor and maintain inventory of all program supplies, and assist staff responsible for purchasing of all supplies, as needed.
* Food preparation, planning, management, and service on a daily basis, as needed

What Does A Support Staff Do At SRVS

* Under the supervision of the Managing Director of Personal Support Services, the Personal Support Staff will provide direct support to individuals receiving home and community based personal support services.
* This staff shall be responsible for the general care of each program participant.
* The Personal Support Staff will provide assistance in the home with bathing, dressing, feeding, and assistance with daily living, perform routine household chores, meal preparation, and run certain errands.
* The Personal Support Staff is also responsible for building relationships, community involvement and integration, power and choice, health and safety, and competence.
* Will assist in establishing routines that meet all individuals' needs and desires and to ensure compliance with licensing regulations, agency policies and practices and protection of individual rights.
* Will assist and/or perform cleaning and home maintenance activities.
* Ensure all required documentation is complete, accurate and professional; assist with information gathering to identify personal outcomes desired and effect of supports.
* Ensure that all home, vehicle, and personal property maintenance needs are address in a timely manner.
* Complete all required paperwork thoroughly, correctly and on a timely basis.
* Change work schedule as needed to meet individual and program needs

What Does A Support Staff Do At Northrop Grumman

* Plans and coordinates preparation of project documentation, such as engineering drawings, production specifications and schedules, and contract modifications, to ensure customer contract requirements are met.
* Reviews contract to determine documentation required for each phase of project, applying knowledge of engineering and manufacturing processes.
* Analyzes proposed changes of product design to determine effect on overall product and system.
* Coordinates modification records for management control.
* Establishes change orders and prepares for change authorization and documentation by company and subcontractor.
* Reviews and analyzes released engineering change data and coordinates changes with engineering, quality, support, manufacturing, and engineering data control activities.
* Research, identify, verify and update the MEDL database (a master list of part number to engineering drawing number relationships and detail/subassembly to next higher assembly or end item document relationship) for 471 CIs using currently known MM ground systems engineering and configuration management baselines.
* Identify missing engineering data to the extent possible
* Conduct site surveys to determine operational configurations as needed
* Participate in and conduct MEDL reviews and technical interchange meetings

What Does A Support Staff Do At Baker Victory Services

* Responsible for the direct supervision of the clients at all times.
* Teaches clients living skills such as decision making, personal control, interpersonal communication and problem solving, dressing, grooming and eating.
* Instructs and monitors to ensure that the daily routine, structure and habilitative programming is maintained and all related standards are met
* Supervises and assists in transporting clients as required
* Manages a clean and safe work environment
* Assists in the planning and implementation of the treatment plan
* Interacts with clients in ways that are therapeutic, respectful and trauma sensitive
* Utilizes preventative and de-escalation techniques that are consistent with Therapeutic Crisis Intervention (TCI)

What Does A Support Staff Do At Exeter Hospital

* Provide friendly, customer focused support centered on communication and follow through to confirm resolution of all support requests.
* Escalate all support requests that are unable to be resolved quickly to IS Senior Desktop support and/or other teams within IS to facilitate prompt resolution.
* Provide prompt identification, analysis, and diagnosis of all support issues; provide customers with frequent updates on the status of their support request including an ETA for a resolution.
* Enter all support requests received via chat, telephone, and email into Exeter Hospital IS ITSM tool in accordance with documented SLA/OLA policies.
* Pro-actively participate in the creation, implementation, and maintenance of all IS Desktop Support best practices, protocols, and knowledge base articles.
* Deliver, set up, and assist in the configuration of end?user PC desktop hardware, software, and peripherals adhering to all configuration checklists to ensure all necessary steps are taken when configuring hardware and installing software.
* Serve as the main point of contact for Mac support; installation, set up; support and maintenance.
* Perform work on Projects and other duties as assigned by management.
* Participate in off hours on call rotation

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How To Become A Support Staff

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.


Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 


Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.


For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Support Staff jobs

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Support Staff Career Paths

Support Staff Demographics


  • Female

  • Male

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • French

  • German

  • Russian

  • Italian

  • Chinese

  • Japanese

  • Arabic

  • Mandarin

  • Cantonese

  • Portuguese

  • Korean

  • Hindi

  • Vietnamese

  • Hmong

  • Tagalog

  • Urdu

  • Swahili

  • Sami

  • Turkish

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Support Staff

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Support Staff Education

Support Staff

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Real Support Staff Salaries

Job Title Company Location Start Date Salary
Legal Support Staff All Other Immanuel Chambers Hyattsville, MD Dec 08, 2010 $51,314
Support Staff Saint Louis University Saint Louis, MO Oct 08, 2013 $41,600
Community Psychiatric Supportive Treatment Staff Southeast, Inc. Columbus, OH Mar 17, 2015 $32,677
Community Psychiatric Supportive Treatment Staff Southeast, Inc. Columbus, OH Oct 01, 2014 $32,677
Community Psychiatric Supportive Treatment Staff Southeast, Inc. Columbus, OH Oct 01, 2011 $32,677

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Top Skills for A Support Staff


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Top Support Staff Skills

  1. Assistance
  2. Safe Environment
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Provided primary resident care and assistance with daily living activities.
  • Obtained household supplies, maintained a clean and safe environment.
  • Answered patient phone calls for all meals, focusing on customer service and patient satisfaction.
  • Monitor client behaviors, actions, daily living skills and needs as related to patient s level of functioning and safety.
  • Encourage good personal hygiene, and behavior appropriate in their home or apartment.

Top Support Staff Employers

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