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Support staff skills for your resume and career

Updated January 8, 2025
6 min read
Support staff example skills
Below we've compiled a list of the most critical support staff skills. We ranked the top skills for desk clerks supervisors based on the percentage of resumes they appeared on. For example, 8.6% of support staff resumes contained customer service as a skill. Continue reading to find out what skills a support staff needs to be successful in the workplace.

15 support staff skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how desk clerks supervisors use customer service:
  • Provided Customer Service Registered clients into classes Managed database and memberships Introduced customers to facility Enforced facility rules and regulations
  • Received shipment and processed merchandise, performed basic housekeeping duties -Assisted with merchandising and customer service

2. Developmental Disabilities

Here's how desk clerks supervisors use developmental disabilities:
  • Provide direct quality care including daily monitoring, recording and evaluating of medical conditions of adults diagnosed with developmental disabilities.
  • Assist individuals with developmental disabilities with activities of daily living, complete documentation and record relevant information in communication logs.

3. Mental Health

Mental health is the state of wellbeing in which an individual can cope with the regular stresses and tensions of life, and can work productively without having any emotional or psychological breakdown. Mental health is essential for a person of any age and helps them make the right decisions in their life.

Here's how desk clerks supervisors use mental health:
  • Maintained security of shelter, performed administrative duties and counseled victims of domestic violence with mental health/substance abuse related problems.
  • Created therapeutic interventions to help increase his mental health; including incorporating American Sign Language to promote expressive language.

4. Meal Preparation

Here's how desk clerks supervisors use meal preparation:
  • Develop and implement daily agenda's while assisting with meal preparations and distributing prescribed medications at designated times.
  • Maintain safe living environments; administer medication, meal preparation, medical appointment scheduling, daily documentation.

5. Direct Care

Direct care is the act of identifying people with special needs and offering the necessary care for them.

Here's how desk clerks supervisors use direct care:
  • Provide direct care to individuals served, by assisting medical appointments, implementation of clinical programming, and maintaining accurate documentation.
  • Provide supervision and direct care services to promote independence and improve quality of life of developmentally challenged adults.

6. Home Maintenance

Here's how desk clerks supervisors use home maintenance:
  • Provided a variety of personal care, home maintenance, and hygienic care.
  • Assist individuals with home maintenance and perform cleaning duties as assigned.

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7. Direct Support

Direct support is a one-on-one service that helps with daily life skills and tasks that strengthen one's independence. A direct support professional is responsible for a variety of tasks related to the general care of people with physical, cognitive, or developmental disabilities. The goal is to assist people to reach their full potential and to integrate and get engaged in their community.

Here's how desk clerks supervisors use direct support:
  • Provide direct support by implementation of individualized support plans.
  • Direct support for individuals with disabilities.

8. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how desk clerks supervisors use cpr:
  • Received extensive resident care training, including CPR certification and medication distribution classes
  • Maintained all personal files to ensure they were up to date, Valid license, CPR, Vehicle insurance, etc.

9. Crisis Intervention

Here's how desk clerks supervisors use crisis intervention:
  • Utilized communication and crisis intervention skills to diffuse volatile situations and collaborated with medical staff and supervisors to ensure conflict resolution.
  • Perform crisis intervention techniques, including verbal and physical redirection and guidance of potentially physically aggressive clients/students during crisis situations.

10. Medication Administration

Here's how desk clerks supervisors use medication administration:
  • Supervised medication administration to community residents.
  • Assisted consumers with maintaining appropriate frequency time of medication while documenting all information on required medication administration record.

11. Emotional Support

At its core, emotional support involves providing support, reassurance, acceptance, love, and encouragement. It is especially important in a time of stress/sadness as it stabilizes an individual and provides a positive foundation for trust. Honing this skill is important for individuals who want to pursue the career of caregivers and emotional support nurses. Their job includes monitoring mental health and helping patients to handle any mental challenge.

Here's how desk clerks supervisors use emotional support:
  • Monitor special need individual, emotional support individuals while assisting, special education teacher implementing individual educational plan.
  • Provided one-to-one behavioral and emotional support and intervention to youth and families in treatment foster care.

12. Behavioral Issues

Behavioral issues are the tendencies of individuals displaying unpleasant behavior as a result of sickness or addiction.

Here's how desk clerks supervisors use behavioral issues:
  • Supervised adolescents with substance abuse problems/behavioral issues.
  • Go in as a relief staff to assist young adults with special needs, behavioral issues and mental challenges as well

13. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how desk clerks supervisors use support services:
  • Collaborated effectively with in a team to render support services by documenting effectively the daily progress made by mentally challenged persons.
  • Provided direct end-user support services to physicians and nurses in hospital departments to facilitate the introduction.

14. Food Preparation

Here's how desk clerks supervisors use food preparation:
  • Assisted with toileting, food preparation, took to doctor appointments, mall, movies, park, work, etc.
  • Assist, teach and/or supervise clients with general household chores, cleanliness and food preparation; clean up as required.

15. Applied Behavior Analysis

Here's how desk clerks supervisors use applied behavior analysis:
  • Observed and recorded data, using Applied Behavior Analysis, in order to assess and monitor the child's progress.
  • Provide direct behavioral guidance and Applied Behavior Analysis recognized interventions to the child in order to guide appropriate behavior.
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List of support staff skills to add to your resume

Support staff skills

The most important skills for a support staff resume and required skills for a support staff to have include:

  • Customer Service
  • Developmental Disabilities
  • Mental Health
  • Meal Preparation
  • Direct Care
  • Home Maintenance
  • Direct Support
  • CPR
  • Crisis Intervention
  • Medication Administration
  • Emotional Support
  • Behavioral Issues
  • Support Services
  • Food Preparation
  • Applied Behavior Analysis
  • Community Resources
  • Mental Illness
  • Community Integration
  • PowerPoint
  • Provide Clerical Support
  • Emergency Situations
  • Staff Support
  • Front Desk
  • Windows
  • Medical Appointments
  • Office Equipment
  • Physical Disabilities
  • Scheduling Appointments
  • Independent Living
  • Patient Care
  • Vital Signs
  • Clerical Support
  • First Aid Training
  • Medication Management
  • Management System
  • ADL
  • Incident Reports
  • IEP
  • Intellectual Disabilities
  • Household Chores
  • Conflict Resolution
  • Telephone Calls
  • Crisis Situations
  • ISP
  • Community Outings
  • Sales Floor
  • HIPAA
  • Resuscitation
  • Early Intervention

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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