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Become A Support Supervisor

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Working As A Support Supervisor

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Processing Information
  • Deal with People

  • Mostly Sitting

  • $52,630

    Average Salary

What Does A Support Supervisor Do At Comcast

* Supervises, interviews, and hires a staff of Technical Support representatives.
* Provides initial as well as ongoing training and coaching for Technical Support representatives.
* Coordinates and schedules work assignments relating to subscriber inquiries, support calls, and complaints.
* Handles difficult customer inquiries and complaints referred by Customer Service Representatives (CSRs.)
* Monitors CSRs to ensure professionalism, accuracy, and use of information given and performs annual performance appraisals.
* Sets productivity standards and goals; monitors daily/weekly/monthly progress and reports results to the Customer Technical Support Manager.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance.
* Must be able to work nights and weekends, variable schedule(s) as necessary.
* Other duties and responsibilities as assigned

What Does A Support Supervisor Do At Abbvie

* Responsible for executing all elements of externally sponsored research in compliance with quality standards (ICH/GCP, Global Regulations, and AbbVie policies and procedures) (e.g., drug supply management, ICBs, HCP invoices/ payments)
* Provides direct supervision of MRS associate(s) assigned to TA studies and supervises work product of employees and/or the oversight of contract/consultant personnel, as needed
* Responsible for management of clinical essential documents and critical regulatory documents for assigned projects/studies to ensure document packets for study start-up are complete and accurate and consistent with the study start-up timeline
* Single Point of contact for Evidence Solutions Lead and Therapeutic Area Leads related to study management and/or issue resolution
* Supports the preparation of Scientific Review Meetings (Agenda/ Meeting Materials/) and may support with meeting facilitation and/or summaries
* Responsible for developing communication plans and templates for study updates within Therapeutic Areas
* Provides oversight of spend against approved IIS budget for Global Medical Affairs Therapeutic Areas
* Responsible for prioritizing TA project work for team to respond to business needs
* Ensures audit and inspection readiness of assigned TA studies
* Proactively identify and address and/or escalate study related issues and opportunities for business efficiency

What Does A Support Supervisor Do At Penske

* Ensuring that the Support Specialists and Analysts are able to resolve and / or escalate issues related to the following applications, but not limited to: Oracle OTM, JDA TM, Mercury Gate, XRS, Expert Fuel, and Route Tracker.
* Scanner support including procurement, hardware repair coordination, obsolescence management, mobile device management, and maintaining a small pool of surplus devices.
* Additionally, cell phone repairs and reporting is also performed by this team.
* Ensure that the customers are serviced in a timely manner, and service is meeting or exceeding expectations at all times.
* Monitor inbound workloads and staffing schedules including the offshore team.
* Create standard documentation to support Penske’s critical applications
* Responsible for daily, weekly, and monthly reporting to management.
* Create and execute corrective action plans, and act as an escalation point for issues, customer satisfaction concerns, and new technologies.
* Other projects as assigned by the manager

What Does A Support Supervisor Do At Metlife

* Administrative Duties
* Maintain office checking account by paying all office bills necessary from account and reconciling monthly bank statement;
* Prepare monthly financial report;
* Review outside vendor bills for accuracy and forward to PO/AP for payment;
* Communicate with vendors, court calendar services, etc. to effectuate reasonable charges for services;
* Order office supplies and Recognition supplies;
* Maintain and update Crisis Management Plan; DLM inventory and RIM;
* Plan Recognition and Holiday events; assist office personnel to plan seasonal events
* Operational Duties
* Maintain and update office equipment and office systems;
* Address office furniture needs and any building issues;
* Maintain office cleanliness
* Supervisory Duties
* Monitor office admin staff to ensure efficient and productive work flow for assistance to attorneys;
* Conduct regular meetings of admin staff to update personnel on office procedure/issues;
* Periodic meeting with attorneys to ensure admin support is effective;
* Keep manager advised and updated on admin issues;
* Provide input to manager regarding admin work performance;
* Participate in PDP process – evaluate staff and conduct PDP discussions with support staff; coach problematic admin, if necessary

What Does A Support Supervisor Do At Unitedhealth Group

* Able to effectively manage on site and remote direct reports Creates and manages department Key Performance Indicators, financial, and operational reports Works with the Clinical support staff to ensure that Clinical production activities are executed per quality standards ensuring that Clinical products are delivered within acceptable turnaround times and with excellent quality Performs predictive modeling regarding department monthly production goals and FTE available to accomplish those goals Works with clinical services supervisors and managers to report on and resolve operational issues or concerns that affect department productivity Coordinates all department quality assurance and CQI initiatives with Clinical Supervisors and maintains pertinent documentation.
* Serve as a liaison between internal customers regarding department finance Works with the Clinical Production and Design Teams to define system changes, enhancements and create initial project requirements for use by the Project Management Organization in the development and implementation of applicable clinical projects

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Support Supervisor jobs

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Real Support Supervisor Salaries

Job Title Company Location Start Date Salary
Supervisor Middleware Support Medimpact Healthcare Systems Inc. San Diego, CA Aug 31, 2016 $150,000
Supervisor, Middleware Support Medimpact Healthcare Systems, Inc. San Diego, CA Jan 11, 2015 $150,000 -
$165,200
Media Technology Applications Support Supervisor Nbcuniversal Media, LLC New York, NY Jul 01, 2013 $121,500 -
$129,000
Technical Support Supervisor Weatherford International, LLC Houston, TX Oct 21, 2014 $120,000 -
$130,000
Polyolefins Plant Support Supervisor Total Petrochemicals & Refining USA, Inc. La Porte, TX Nov 30, 2014 $104,300
Technical Support Supervisor Varian Semiconductor Equip. Ass, Inc. (Applied Mat Gloucester, MA Jul 02, 2013 $101,561
Polyolefins Plant Support Supervisor Total Petrochemicals USA, Inc. La Porte, TX Dec 01, 2011 $100,000
Technical Support Supervisor Applied Materials, Inc. Sunnyvale, CA Sep 23, 2011 $96,651 -
$133,500
Technical Support Supervisor W. W. Grainger, Inc. Lincolnshire, IL Sep 12, 2011 $91,054
Supervisor, Global Support Modular Mining Systems, Inc. Tucson, AZ Aug 18, 2011 $88,500
JDE Support Supervisor-Manufacturing Weatherford International, Inc. Houston, TX Mar 15, 2012 $86,070 -
$106,226
Project Support Supervisor Serimax North America, LLC Houston, TX Aug 18, 2014 $85,642
Supervisor, Global Support Modular Mining Systems, Inc. Tucson, AZ Sep 23, 2010 $85,613 -
$88,500
Technical Support Supervisor HBC Solutions, Inc. Quincy, IL Jul 15, 2013 $80,974 -
$90,974
Project Support Supervisor Serimax North America LLC Houston, TX Oct 01, 2012 $78,000
Technical Support Supervisor Thorlabs, Inc. Newton, NJ Dec 01, 2010 $77,600
S&C RTC Support Supervisor-Ptc Illinois Central Railroad Company Homewood, IL Sep 25, 2012 $74,838
Technical Support Supervisor-Fire Protection Uponor, Inc. Lakeville, MN Sep 24, 2010 $71,519
Computer Support Supervisor MKG Global Technology, Inc. Park Ridge, NJ Sep 22, 2011 $61,664
Technical Support Supervisor Nodus Technologies, Inc. Anaheim, CA Oct 01, 2012 $57,000
Administrative Support Supervisor Doterra Int'l, LLC, a Subsidiary of Thrive Holding Pleasant Grove, UT Mar 28, 2016 $55,182
Assistant Product Support Supervisor Thorlabs, Inc. Newton, NJ Nov 01, 2011 $55,000
Administrator Support Supervisor The House of Charity Houston, TX May 23, 2008 $47,694
Technical Support Supervisor Digium, Inc. Huntsville, AL Sep 18, 2014 $44,720
Technical Support Supervisor Digium, Inc. Huntsville, AL Sep 27, 2014 $44,720
Community Support Supervisor Hope Community Resources, Inc. Anchorage, AK Oct 01, 2013 $44,349
Community Support Supervisor AHRC NYC New York, NY Sep 20, 2015 $43,805
Community Support Supervisor AHRC-NYC New York, NY Dec 03, 2012 $42,000

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Top Skills for A Support Supervisor

TechnicalSupportRepresentativesProceduresCustomerServiceRepresentativesSuperviseSafetyEmailPhoneCallsCustomerSatisfactionInternetDesktopResourceTroubleTicketsWebDirectReportsSetupPerformanceReviewsStaffMembersCorrectiveActionPerformanceEvaluationsCustomerIssues

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Top Support Supervisor Skills

  1. Technical Support Representatives
  2. Procedures
  3. Customer Service Representatives
You can check out examples of real life uses of top skills on resumes here:
  • Supervised 20+ Customer Care and Technical Support Representatives.
  • Introduced procedures which improved employee performance and retention.
  • Manage a team of customer service representatives with the goal of ensuring optimal productivity and quality customer satisfaction.
  • Supervised team of 29 direct reports.
  • Conducted hazardous material/safety training for employees.

Top Support Supervisor Employers

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