Support supervisor job description

Responsible for coordinating and following up on programs and services necessary to fulfill the goals and objectives identified in the Person-Centered Service Plan (PCSP)/Individual Education Plan (IEP). Responsible for the follow-up through direct observation to ensure program plans and program management procedures are followed and implemented as required. Direct participation in PCSP and/or IEP. Responsible for the supervision of residential employees and overseeing operations of the residential programs. Responsible for a variety of tasks, to ensure the safety and welfare of members in compliance with the Arizona Department of Economic Security - Division of Developmental Disabilities (DES-DDD) and the Arizona Department of Health Services (DHS) Licensure. Provide all aspects of supervision through verbal and written administrative guidance to employees.

Advocate for members to ensure their best interests are foremost in all decisions and actions directly affecting their lives.

Serve as primary contact to members, parents/guardians, employees, and other agencies to provide information and support to ensure the members' needs are adequately met.

Assist with intake procedures to involve the collection of medical and psychological records, consent and release of information, and any other financial/legal documentation required to permit the member to enter AZTEC program(s).

Assist in initial planning to involve assessment of current skills and placement in the most appropriate program area(s).

Orientate members to facilities, facilitate the development of PCSP/IEP, collect and dispense information, facilitate family/guardian contact, and coordinate all correspondence/requests to/with DES-DDD.
Schedule, coordinate, facilitate, and obtain a copy of the document for all PCSP/IEP meetings. Ensure all assigned components of the Annual PCSP/IEP are completed for the member's team presentation. Complete Consumer Satisfaction/Quality of Life Survey form(s). Follow along and advocate for member services within the program(s) and for those who have matriculated through AZTEC. Maintain and update complete, accurate, and current information in Confidential Files in accordance with DES-DDD Licensure and AZTEC Administrative Policies. Advocate for all members to ensure needed medical services/appointments are obtained in a timely manner and confirmed in advance. Serve as primary supervisory contact for residential employees. Additional duties as required or assigned
PM22


Bachelors degree from an accredited college or university with a major in rehabilitation counseling, psychology, or guidance and counseling. Minimal education requirement - High school diploma. Three years of experience related to training programs for members with developmental disabilities are preferred. Such experience may be in conjunction with or beyond academic training. Thorough knowledge of training program concepts and fundamentals of developmental disabilities. General knowledge of community resources, assessment instruments and their administration, and report writing procedures. Ability to make decisions in the best interests of the members. Ability to relate effectively to members and their needs. Ability to collect data, prepare clear, concise written reports, and maintain records. Confidentiality. Ability to relate effectively to community and agency represen tatives, parents, etc. Organizational ability and supervisory abilities. Ability to drive AZTEC vehicles. Ability to read, write and speak English. Computer skills in Word, Excel, and Outlook. Type 25 wpm or better. Must be able to lift twenty-five (25) pounds without assistance. This position may require lifting/moving fifty (50) pounds several times a day on a daily basis. Must be able to physically perform CPR and other First Aid skills. Must be able to physically implement Prevention & Support Techniques. Must be physically able to stoop, bend, twist, reach, stretch, and be on one's feet for extended periods. Must be able to drive AZTEC vehicles in a safe and careful manner, following all Arizona Department of Transportation laws, as well as applicable AZTEC Administrative Policies. Must maintain an Arizona Class D driver's license and satisfactory driving record. Notifies the Human Resources Department of any infractions/suspensions affecting driver's license. (Loss of ability to be an authorized AZTEC driver will affect eligibility for position and may result in a re-assignment or demotion.) Must work a flexible work week. This may include before and after core hours, workdays, weekends, and coverage for co-workers on leave.
The above statements describe the general nature and level of work being performed; they are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The Chief Executive Officer and/or his designee may waive variant position qualifications in case of exigency.
If you are disabled and would like to request a modification/adjustment to job duties or the work environment, contact the AZTEC Human Resources Manager.
All employees are considered employees of the AZTEC total system, not assigned to a specific assigned work location or to a specific shift, supervisor, etc. Please refer to AZTEC Employee Handbook regarding re-assignments.



PI194251408

The Desk Side Support Supervisor, under the general direction of the IS Manager, ensures Desk Side support for all Allegis Group supported systems and applications. The responsibilities include leadership, coaching, technical, procedural, and process related assistance to the members of the End User Services Team. This position will also assist with Service Desk operations
Responsibilities
Essential Functions:
Acts as the escalation point for technical, customer and personnel issues Identifies areas of opportunity through customer feedback, interactions with resolver groups and support trends to positively influence support strategy, team performance and service improvement Assist in the design, development and delivery of new employee training Ensures staff documents, tracks and monitors technical issues to ensure timely resolution Ensures compliance with corporate and departmental policies and guidelines. (attendance, code of conduct, and disciplinary guidelines) Adhere to IT Service Management policy and procedures for all in scope process areas Promote Allegis Group's vision, values and services to all customers and stakeholders Works with minimal supervision, able to make quick decisions and partnering with other IS departments to improve customer satisfaction. Implements process improvements to improve customer satisfaction

Supervisory/Management Responsibility:


Supervise a team of DeskSide Support Technicians by providing clear direction, assessing performance, identifying development needs, providing coaching and counseling and working with the IS Manager on team development plans. This is to include recruitment and disciplinary actions as necessary. Ensure adequate staffing and support coverage is maintained across multiple office locations Daily monitoring of incidents & requests to ensure timely response, resolution and customer satisfaction Provide Leadership with weekly service reports and ensuring incident & request delivery SLA's are met Actively engage DeskSide Support team in departmental projects including but not limited to equipment refreshes, large scale application deployment, and systems UAT testing and evaluation Create and maintain detailed documentation of internal IT procedures and processes Documentation and escalation of technical issues to other internal Resolver Groups Work with vendor support contacts to resolve technical problems with desktops, laptops, printers and software.
Other duties as required
Qualifications
Minimum Education And/Or Experience:


Preferred minimum of five years of experience in IT with at least three years of experience leading a team of IT support analysts Experience with Microsoft Windows 7 and 10 Proficient with Microsoft Office including Microsoft 365 Working knowledge of computer imaging technologies IT Asset Management experience
A+, MCP, ITIL v3 Foundations Certified

Skills/Abilities:


Ability to work independently and with a team to handle all issues while working under time constraints Ability to handle multiple tasks and high-priority issues simultaneously Able to exercise independent thought and judgment and adapt to new tasks with little notice Detail and results oriented and able to prioritize tasks in a multi-tasks environment Ability to interface well with all levels of the technical and business community Excellent organizational, communication (written & verbal) and interpersonal skills Process oriented A demonstrable commitment to IT methodologies, processes and standards for transition planning and support Strong interpersonal and consultative skills to effectively serve as an organizational advisor of process Strong analytical, critical thinking, and problem-solving skills Experience in working with offshore IT vendors; Good understanding of the customer strategy, services and business processes Ability to work and team effectively with IT Services groups and other management personnel including on a global basis.
Travel as required

Core Compentancies:

Build relationships Develop people
Lead change Inspire Others Think critically Communicate clearly
Create Accountability
Not ready to apply? Connect with us for general consideration.

• 12+ months retail experience.

Physical Requirements / Working Conditions:

• Must be able to lift 50 pounds.
• In an 8-hour work day: standing/walking 6-8 hours.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Work requires the following motions: bending, twisting, squatting and reaching.
• Exposure to FDA approved cleaning chemicals.
• Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
• Ability to work in a wet and cold environment.
• Ability to work a flexible schedule including nights, weekends, and holidays as needed.
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.