Top Support Supervisor Skills

Below we've compiled a list of the most important skills for a Support Supervisor. We ranked the top skills based on the percentage of Support Supervisor resumes they appeared on. For example, 13.5% of Support Supervisor resumes contained Customer Service as a skill. Let's find out what skills a Support Supervisor actually needs in order to be successful in the workplace.

The six most common skills found on Support Supervisor resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Support Supervisor jobs:
  • Managed and developed telecommunications team to provide an excellent customer service experience for all end users at the corporate offices.
  • Provide leadership for all ongoing Personal SBU underwriting support programs, promoting team-oriented atmosphere focused on providing exceptional customer service.
  • Serve as point of contact for less tenured customer service representatives by providing specialized assistance during difficult calls and transactions.
  • Assisted customer service representatives in creating personal action plans to remedy unsatisfactory performance, quality assurance, or customer service.
  • Provided excellent customer service and administrative assistance by booking, changing, canceling and servicing and managing airline reservations.
  • Trained and managed team members in the customer service department and achieved significant improvements in productivity and time management.
  • Collaborated with customer service representatives and regional technical support in identifying and documenting program and processing errors.
  • Participated in the implementation of quality program which provided a road map to providing outstanding customer service.
  • Evaluated procedures and recommended changes to management to improve productivity, reduce expense, and enhance customer service
  • Reviewed daily, weekly, monthly reporting and performance analysis to ensure customer service targets remained consistent.
  • Provided customer service to visitors by determining nature of business and directing visitors to the appropriate assistance.
  • Manage Nigeria market, supervise data support team, assist customer service representatives where necessary.
  • Serviced generators, provided quality customer service and technical inspections to equipment assigned to company.
  • Developed customer service training program used for development of a company wide training program.
  • Coordinated with customers experiencing heightened issues and implemented customer service skills to achieve resolution.
  • Provide continuing education to agents as needed on topics including customer service and empathy.
  • Provide customer service by greeting and assisting customers or responding to customer inquiries/complaints.
  • Collaborated with other departments and alliance partners to improve customer service and operations.
  • Provided outstanding customer service to inbound callers requesting medical and activity claim status.
  • Support customer escalations and seek effective solutions to ensure outstanding customer service.

Show More

2. Direct Supervision

high Demand
Here's how Direct Supervision is used in Support Supervisor jobs:
  • Provided direct supervision and leadership in patient care to assigned personnel.
  • Provided direct supervision of seven support coordination personnel.
  • Direct supervision of Underwriting Assistants and Policy Coordinators.
  • Provided direct supervision over training support staff.
  • Direct supervision of two administrative personnel.
  • Provided direct supervision of all unit staff, including accountability for employee competencies, training, evaluations and annual reviews.
  • Direct supervision of maintenance, housekeeping, laundry, staff, hiring and training of employees in all departments.
  • Direct supervision of 8 administrative staff and indirect supervision of 7 unit staff.
  • Provided direct supervision to sifts of 10-100 plus part-time employees.
  • Provide direct supervision to a team of seven.
  • Direct Supervision of 8-10 staff.

Show More

3. Performance Reviews

high Demand
Here's how Performance Reviews is used in Support Supervisor jobs:
  • Provided training for all new and existing employees and completed performance reviews and suggested salary recommendations to management as needed.
  • Provided personnel management to test technicians which involved setting expectations, conducting performance reviews and follow up reviews.
  • Conducted quarterly and annual performance reviews to include salary recommendations and performance improvement plans.
  • Managed and provided training to supervisors for performance reviews and associate development.
  • Complete performance reviews in coordination with Supports Coordination Specialist.
  • Conducted semi annual performance reviews for Technicians and Senior Technicians
  • Completed all employee performance reviews timely and accurately.
  • Authored and delivered interim and year-end performance reviews.
  • Conducted annual and semi-annual performance reviews for associates.
  • Conducted and provided input into performance reviews.
  • Promoted Individualized Action Plan within yearly Performance Reviews and improved content to be more meaningful and closer related to career goals.
  • Use performance reviews to provide specific and timely feedback, and to establish goals/development plans for each team member.
  • Performed annual performance reviews, providing positive and constructive feedback on performance and set goals for following year.
  • Conduct performance reviews weekly, monthly, and yearly, reviewing metrics including quality, production and attendance.
  • Administered goal setting, employee development and the delivery of yearly performance reviews for each direct report.
  • Evaluated and provide input into the evaluation of team in terms of performance reviews and merits.
  • Completed yearly performance reviews, as well as quarterly updates to members of the unit.
  • Supervised up to 10 technicians, measured staff metrics and performed annual performance reviews.
  • Conducted Monthly, Mid-Year, End of the Year Performance Reviews and Salary Planning.
  • Administered monthly, quarterly and annual performance reviews for the ten-member team.

Show More

4. Staff Members

high Demand
Here's how Staff Members is used in Support Supervisor jobs:
  • Demonstrated unconditional acceptance of clients and staff members, regardless of their personality culture, appearance, speech, and beliefs.
  • Coordinate and manage the operation of a Supported Living home consisting of four high behavior clients and ten staff members.
  • Worked with staff members to ensure a complete understanding of their roles and responsibilities to provide quality customer service support.
  • Delegated work to more skilled staff members to enhance and allow them to gain additional skill and work levels.
  • Provided administrative support to Supervisor, Upper Management and Dean levels of management and their respective staff members.
  • Performed orientation and training on safety hazard, MSDS use and Serve Safe to all staff members.
  • Assist in the training of new and existing staff members and the development of recruiting new programs.
  • Conducted mid-year and end of year evaluations as well as monthly one on ones with staff members.
  • Managed, mentored and coached staff members and was accountable for preparing and conducting annual performance reviews.
  • Manage 20 staff members across 6 teams, providing 24/7/365 monitoring for Server and Network issues.
  • Mentor, coach, and supervise 15 staff members who provide direct support to support recipients.
  • Worked as a team member providing support and assistance to other staff members.
  • Provide daily supervision of 12-16 staff members at a long-term care facility.
  • Supervised Group Homes with up to four clients and six staff members.
  • Design job descriptions and Major Job Objectives for individual staff members.
  • Assisted in orientation and training of new staff members/ Cross training.
  • Created and maintained schedules for 20+ staff members each week.
  • Perform selection, hiring and evaluation of 11 staff members.
  • Provide software application support for attorney and support staff members.
  • Job Duties included: Supervision of about 50 staff members.

Show More

5. Technical Support

high Demand
Here's how Technical Support is used in Support Supervisor jobs:
  • Provided technical support for the physical protection program within the regulatory commitments in Company's Nuclear Security and Contingency Plan.
  • Managed multiple projects simultaneously while working with technical support team to perform quality assurance analysis.
  • Resolved all PC and software-related problems by providing operational and technical support.
  • Provided technical support to customers on operational and maintenance aspects of equipment.
  • Handled and Managed Technical Support Department for a computer manufacture company.
  • Provided technical support for two computer labs, supervised computer assistants.
  • Managed and provided technical support for PACS for veterinary hospitals.
  • Provided training and technical support for radiologist on PowerScribe.
  • Provided Technical Support for offshore processing geophysicists.
  • Manage cross functional team responsible for a variety of areas including Technical Support, Materials Coordination, and Product Complaint resolution.
  • Focused on maximizing the effectiveness of dealer technical support specialist by fostering the 1st call resolution credo in team department.
  • Monitored the productivity and work efficiency of all technicians providing technical support, to client base ensuring quality support.
  • Provided technical support for telecommunications equipment and was the liaison with IT and Engineering to resolve complex technical issues.
  • Worked with other departments to maintain communication and resolve issues outside the scope of the technical support team.
  • Implemented monthly round table discussions for service desk/technical support to improve staff knowledge of the other IT areas.
  • Provide technical support, training, documentation and guidance to the Information Systems employees and the entire organization.
  • Served as point-of-contact for staff to resolve problems and technical support with databases and office automation software.
  • Coached and oversaw the performance of Inserted: the up to 15 Tier 2 technical support agents.
  • Recognized by management for creating positive change in staff, resulting in most productive technical support shift.
  • Provided functional and technical support for CPS Market Prominence - system for Enrollment and payment reconciliation.

Show More

Job type you want
Full Time
Part Time
Internship
Temporary

6. Company Policies

high Demand
Here's how Company Policies is used in Support Supervisor jobs:
  • Maintained and recommended updates or improvements to company policies and operation procedures.
  • Adhered to company policies in regard to appropriate access and patient confidentiality.
  • Advised and monitored new property support coordinators on company policies and procedures.
  • Train workers in proper operational procedures and functions and explain company policies
  • Maintained a high degree of expertise, discretion, and interpretation of existing company policies and best practice initiatives resolving issues.
  • Coached and developed new and existing team members to ensure all company policies and procedures are maintained with the staff.
  • Implemented company policies, technical procedures and standard for preserving the integrity and security of data, reports and access.
  • Monitored customer care calls to observed employee demeanor, technical accuracy, and conformity to company policies and procedures.
  • Write new and update existing company policies and procedures to ensure clearness, minimize work errors and improve productivity.
  • Stay up to date with all company policies as they may be amended from time to time.
  • Trained and mentored employees on testing procedures, product specifications, and company policies to maximize performance.
  • Trained and instructed new support interns/analysts on release and support issues, and company policies and procedures.
  • Ensured all processes and procedures were being followed per department and company policies, and regulations.
  • Audit service tracks to control quality, procedures accuracy, and conformity to company policies.
  • Train other leaders and Level 3 Agents on internal policies as well as company policies.
  • Hired, managed and motivated staff while maintaining and enforcing company policies and procedures.
  • Train new representatives on job duties, company policies, and procedures.
  • Perform all assigned duties in adherence with all company policies and procedures.
  • Enforced company policies including attendance, dress code and HIPAA policies.
  • Ensured the swift resolution of servicer issues to preserve servicer loyalty while complying with company policies.

Show More

7. Phone Calls

high Demand
Here's how Phone Calls is used in Support Supervisor jobs:
  • Monitored agents phone calls ensuring quality service and detailed technical support.
  • Responded to priority telephone calls courteously and professionally.
  • Answer phone calls regarding phone bills, researching, and solving complaints to ensure customer retention and satisfaction.
  • Answer and screen telephone calls for level of response and made appropriate level of referral.
  • Responded to telephone calls and email request: tracked problems to insure a timely resolution.
  • Monitor associate phone calls and tickets to ensure issues are handled properly and thoroughly.
  • Answer inbound phone calls, identify and resolve the caller or employees needs.
  • Answered telephone calls from the public and staff and also handled difficult calls.
  • Monitor CSR's performance including quality of phone calls and email responses.
  • Answered phone calls and emails in accordance with correct grammar and professionalism.
  • Answered incoming phone calls from members having problems with their accounts.
  • Return clients' telephone calls within 24 business hours.
  • Take escalated phone calls and resolve in prudent manner.
  • Coordinated meetings and appointments, and screened telephone calls.
  • Assisted on telephone calls as necessary.
  • Streamlined processes resulting in improved efficiencies increasing average call per day by 6 phone calls per agent.
  • Worked within the admissions department performing clerical duties such as answering and placing phone calls.
  • De-escalated customer phone calls and emails.
  • Answer inbound phone calls from RTA/REPs in the field.

Show More

8. Community Resources

high Demand
Here's how Community Resources is used in Support Supervisor jobs:
  • Develop and maintain positive customer relationships with service providers, community resources and families.
  • Developed and maintained a comprehensive directory of community resources.
  • Develop and assist staff in utilizing community resources.
  • Connected consumers to community resources; made clinical decisions for clients, and addresses problems and concerns.
  • Assisted with developing new community resources to help each consumer become stable mentally and physically.
  • Utilize community resources for the client's welfare.

Show More

9. Data Entry

high Demand
Here's how Data Entry is used in Support Supervisor jobs:
  • Created and developed training material based on financial interpretation, data entry and compensation structure.
  • Conducted monthly data entry audits for correctness and completeness.
  • Integrated new product lines into sample processing, data entry, and reporting as R&D and Sales/Marketing Departments required.
  • Supervised 25 direct employees, including operations trainers, performance consultant, LMS coordinators and temporary data entry employees.
  • Assisted accounting supervisor with conflict of interest reports and data entry, acted as alternate receptionist.
  • Performed data entry of IPO and new securities for the Portfolio Managers for trading and accounting.
  • Keep accurate data entry records for all products produced as well as maintaining quality control.
  • Supervised 12 data entry and file clerk employees, and managed and optimized work flow.
  • Designed and implemented EPI6 (CDC) computer programs for data entry and reporting.
  • Assume lead role in program development and technical training for Key Data Entry Department.
  • Perform all data entry functions applicable to complete client orders, including purchase orders.
  • Developed policies and procedures to improve the overall quality of the enrollment/data entry process.
  • Answered questions regarding hardware and software for data entry and staff of EMS billing.
  • Posted debits and credits by way of data entry for general ledger balancing.
  • Ensured that data entry of student information in the SMS database was accurate.
  • Managed the department responsible for receipts, accounting, and data entry posting.
  • Prepare and complete data entry in order to update customer files.
  • Received organizational and data entry skills with strict attention to details.
  • Prepared academic reports and data entry for incoming and outgoing students.
  • Provided real-time data entry of court proceeding as court recorder.

Show More

10. Daily Operations

high Demand
Here's how Daily Operations is used in Support Supervisor jobs:
  • Managed a staff of 9 Network Operations technicians and coordinated daily operations of internal/external Technical Support Department for this venture-funded company.
  • Studied equipment operations, policies, and procedures to prepare for supervisory position of daily operations.
  • Manage daily operations and budget of residential setting providing support to adults with developmental disabilities.
  • Supervised daily operations of the linen distribution section and ground maintenance.
  • Supervised daily operations of single clinical area and provided management support.
  • Managed daily operations to ensure operational measures were achieved.
  • Managed and supervised all daily operations of non-clinical personnel.
  • Supervised daily operations of customer service department.
  • Monitored calls, trained new employees, completed sales reports and assisted the department director with daily operations of the company.
  • Coordinate 5 to 10 minute huddles at the MDI Lean Board to discuss department metrics, daily operations and company goals.
  • Supervised the daily maintenance, coding and daily operations of all clerical staff, including their interview, hiring and review.
  • Guide associates in daily operations, and monitoring to ensure a high degree of productivity, safety, service and quality.
  • Assist with daily operations in the manufacture of metal clad and metal enclosed housings for electrical switch gear.
  • Supervised the daily operations of the marketing area inclusive of contract preparation and member ID card processing.
  • Oversee daily operations of the Client Support Center including direct management of the Client CS Brand Ambassadors.
  • Identify, troubleshoot and resolve application and process problems which result in efficient daily operations.
  • Executed daily operations of scheduling, A/R and A/P deposits and other HR functions.
  • Train and assist front and back end revenue cycle staff in daily operations.
  • Manage daily operations of Support Team and provide Senior-level support as needed.
  • Conduct staff training and advise shift team leads on daily operations.

Show More

11. Logistics

high Demand
Here's how Logistics is used in Support Supervisor jobs:
  • Middle Eastern deployment to track critically needed assets across international borders using multiple logistics information systems.
  • Supervised and performed management and administrative duties related to personnel, systems operations, and logistics.
  • Organized logistics of team marketing events and developed and maintained team marketing materials.
  • Researched technical orders and automated Federal Logistics Catalog for part number verification.
  • Supervised logistics and support staff responsible for maintaining inventory control.
  • Represent Logistics Organization on Strategic Business unit product teams.
  • Prepared and reviewed expense reports for Logistics Manager.
  • Manage logistics of in store workshops/clinics/community events.
  • Planned employee-related events, including logistics.
  • Led a 57 man platoon that supplied Logistics, Mess, Fuel, and Ammunition for the entire Battery.
  • Led door to floor logistics efforts including unloading trucks, prepping merchandise for sales floor, and recycling efforts.
  • Coordinated logistics, schedules, interdepartmental relations, and outside contractors for setting up more than ten new labs.
  • Managed coordinated vendor and service support for Field Service Technicians, System Engineers and Director of Logistics nationally.
  • Supervised processes for logistics operations, (15-25) personnel and equipment maintenance at Company and Battalion level.
  • Supervised 12 logistics and purchasing specialists supporting 5,300 customers with services and commodity contracting under FAR and DFAR.
  • Guide Logistics Analysts in expediting parts interfacing with Manufacturing, Stockroom, Planning, and Purchasing.
  • Performed data security, systems access, training for 500 associates using varied logistics systems.
  • Supervised, managed, and trained employees on advance procedures regarding personal property logistics.
  • Planned and requested Signal logistics support for Brigade and unit level operations and maintenance.
  • Acted as primary contact with suppliers / vendors, manufacturing, and logistics teams.

Show More

12. Process Improvement

high Demand
Here's how Process Improvement is used in Support Supervisor jobs:
  • Participated in projects to update Individual life-insurance operations, including regular program releases, new-product development and specific process improvements.
  • Develop and implement process improvements to meet regulatory changes, increase effectiveness, and ensure student satisfaction.
  • Work with Process Improvement group to develop and implement innovations in performance of Land Administration functional responsibilities.
  • Lead process improvement teams to identify internal customer requirements and to monitor team effectiveness and efficiency.
  • Initiated multiple system and process improvements to become more customer focused while improving employee efficiency.
  • Analyzed production results to identify areas for continuous process improvement along with subsequent implementation.
  • Provided feedback and supported data in order for process improvements with scheduling associates.
  • Developed technical process improvements to strategically align company goals with client objectives.
  • Applied performance measurement standards and continuous process improvement for employee relations activities.
  • Promoted an environment that encouraged continual process improvement and team development.
  • Recommended solutions and identified process improvement initiatives in work area.
  • Approve and implement streamlining opportunities and process improvements.
  • Work closely with engineers, production, product managers, and tool-room personnel to implement new design concepts and process improvements.
  • Implemented and supported process improvement initiatives to reduce cycle time, improve inventory quantity, and improved on time delivery.
  • Lead continuous and process improvements, KPI /metric development, & lean culture initiatives in QC.
  • Initiated Risk Analysis, Procurement, Process Improvement and Asset Management & Deployment protocols.
  • Lead and assisted in root cause investigations and process improvement teams for various issues.
  • Provide project leadership for changes to processes and oversee process improvement activities.
  • Contributed to process improvement plans for review by the leadership team.
  • Implemented process improvements to reduce cost and generate revenue.

Show More

13. Training Programs

high Demand
Here's how Training Programs is used in Support Supervisor jobs:
  • Facilitate safety training and other informational sessions for meetings including reporting, tracking and scheduling of training programs.
  • Developed the initial Recovery Schedule for Operations Training Programs being placed on probation.
  • Developed and maintained safety and job duty related training programs.
  • Identified, recommended, developed and conducted appropriate training programs.
  • Created and implemented technical training programs for field processing geophysicists.
  • Developed and delivered training programs using blended learning.
  • Directed and participated in ongoing staff development, training programs, and orientation of new staff as needed.
  • Hired and trained; set up a variety of training programs for employees with disabilities.
  • Assess training curriculum, conduct training needs assessments, and revise training programs as appropriate.
  • Developed aircraft egress and survival training programs for 30 test engineers and pilots.
  • Hired, oriented, coordinated training programs, and procedure and policy development.
  • Managed Site Engineering & Maintenance (SE&M) technical training programs.
  • Modify training programs to assist individual in their learning progression.
  • Implement training programs as specified in each client s ISP.
  • Developed training programs for 150 equipment and 12 systems.
  • Implemented training programs for new and current employees.
  • Prepared training programs for in-house and customer use.
  • Implement training programs as required.
  • Developed and administered education and training programs for a organization of 200 employees.
  • Create standard training programs that allow for knowledge to be scaled across the department and across all Appriss products.

Show More

14. Medicaid

high Demand
Here's how Medicaid is used in Support Supervisor jobs:
  • Conducted training and continuing education sessions with the Medicaid eligibility team.
  • Ensured staff accurately documented services billed to and reimbursed by Medicaid.
  • Complete Medicaid and/or Social Security Disability applications for patients.
  • Submit documentation of services provided to Medicaid for reimbursement.
  • Review support documentation required for Medicaid billing.
  • Served as liaison on Individual and Family Support plans, Flexible Family Funds and Medicaid Home Community Based Services.
  • Increased the number of completed and approved Medicaid applications by working with the patients and gaining their trust.
  • Acted as a liaison between Non-Custodial and Custodial parents with understanding and obtaining Medicaid or private insurance.
  • Managed the support of clients and providers in accordance with Centers for Medicare and Medicaid Services guidelines.
  • Established knowledge base of Federal Programs and Disability as well as state Medicaid and local government programs.
  • Reconciled monthly payments from Medicaid, Insurance and the state to individual accounts or class codes.
  • Assist with external complaints submitted to the Centers for Medicare & Medicaid Services (CMS).
  • Provided outpatient mental health therapy to children, adolescents, and adults with Medicaid.
  • Audited resident records regularly to ensure compliance with Medicare, Medicaid and SSDI guidelines.
  • Evaluate 50 SNAP and Medicaid cases monthly for compliance and accuracy in allotment amounts.
  • Reviewed staff payroll and hours worked to prevent unnecessary overtime and Medicaid fraud.
  • Managed the processing of third party billing, Medicare, Medicaid and self-pay.
  • Managed and coordinate the Medicare, Medicaid, and Private insurance assessment compliance.
  • Processed payments to Medicaid, Medicare and private insurance for services rendered.
  • Worked with many programs (Medicaid/Medicare/ACA, federal programs) etc.

Show More

15. Direct Support

average Demand
Here's how Direct Support is used in Support Supervisor jobs:
  • Provide supervision and developmental feedback for Direct Support Professionals Conduct performance evaluations and disciplinary actions for Direct Support Professionals.
  • Provide supervision for Direct Support Professionals who work with individuals with disabilities.
  • Develop behavior modification programming, orientating and training direct support staff.
  • Perform direct support responsibilities as necessary.
  • Provide supervision to direct support associates.
  • Managed other direct support professionals.
  • Led the operational aspect for 17 missions of teams of up to 16 people in direct support of National tasking.
  • Direct support of 100 plus personnel daily, trade show organization and inventory control, enter requisitions into database.
  • Started as a Direct Support Professional in 2012 and then later became a Direct Support Supervisor in 2014.
  • Assisted in the establishment of a Direct Support and Organizational Maintenance Facility at three locations in Afghanistan.
  • Mentor, lead and develop my internal direct supports as well as my external sales personnel staff.
  • Schedule and keep in touch with Direct Support staff in order to accommodate the participants' needs.
  • Direct Support staff for several years in home based facilities and day Treatment Facilities.
  • Provide all aspects of scheduling, supervision and management of eighteen direct support professionals.
  • Direct support and delegate tasks as appropriate to an individual associate skill level.
  • Supervised 50 staff - behavior analysts, nurses, and direct support staff.
  • Train direct support staff on plans and interventions used with individuals served.
  • Support, coach, monitor and supervise Direct Support Associates.
  • Provided Direct Support to individuals when staff was not available.
  • Assisted in a Direct Support budget exceeding $18 million.

Show More

16. Disciplinary Actions

average Demand
Here's how Disciplinary Actions is used in Support Supervisor jobs:
  • Performed other tasks such as performance appraisals, disciplinary actions, and interviewed candidates for employment; provided necessary training and coaching
  • Coordinate activities related to personnel actions including applicant selection and promotion, performance evaluations and disciplinary actions.
  • Prepared documentation for disciplinary actions and attended State Personnel hearings.
  • Make recommendation on hiring, termination and disciplinary actions.
  • Participated in disciplinary actions and grievance resolutions.
  • Identify performance problems and initiate disciplinary actions.
  • Prepared annual reviews and handled disciplinary actions.
  • Work alongside the Operations Manager to review personnel actions, issues related salary, and disciplinary actions of subordinate staff.
  • Prepared employee performance evaluations, and carried out appropriate disciplinary actions for staff.
  • Manage recruiting, orientation, training, disciplinary actions, and terminations.
  • Identify developmental training needs of employees Make recommendation on hiring, termination and disciplinary actions.
  • Instructed training courses Managed employee timesheets Conducted weekly meetings Managed awards and disciplinary actions

Show More

17. Direct Reports

average Demand
Here's how Direct Reports is used in Support Supervisor jobs:
  • Supervised direct reports by ensuring quality and timeliness of daily work, provided timely feedback regarding work performance.
  • Aligned direct reports to appropriate Underwriting partners to generate productive results.
  • Provided biannual performance evaluations of direct reports.
  • Communicate operational procedures to direct reports.
  • Recruited, trained, and evaluated direct reports throughout management career, resulting in well-trained, competent staff.
  • Handled underwriting support for a department of 6 Underwriters with a staff of 5 direct reports.
  • Led 10 direct reports (senior technicians, field service engineers, project manager).
  • Mentored and trained new hires, evaluating the performance of all direct reports annually.
  • Managed team of Loan Processors, growing department from 3 to 6 direct reports.
  • Conduct training, created employee development plans and annual review of direct reports.
  • Managed a team that consisted of seven direct reports and six indirect reports.
  • Served as first point of contact to direct reports and Processing Supervisors.
  • Managed Merchant Field Support Team consisting of 7 direct reports.
  • Set annual goals and conducted performance evaluations for direct reports.
  • Schedule and monitor training and coaching for direct reports.
  • Supervised and motivated a group of five direct reports.
  • Help maintain current employee records on direct reports.
  • Managed, Coached and trained 8 direct reports.
  • Manage and develop direct reports for promotion.
  • Evaluated the performance of direct reports.

Show More

18. Corrective Action

average Demand
Here's how Corrective Action is used in Support Supervisor jobs:
  • Provided direction and control of Project Support shop work including monitoring the critical path and implementation of appropriate corrective actions.
  • Established attainable corrective action measures, applied corresponding target dates with management and corporate assigned quality inspectors.
  • Accomplished financial objectives by forecasting requirements; preparing an annual budget; and, initiating corrective actions.
  • Produced detailed inspection reports, outlined deficiencies/recommended corrective actions on 23 separate maintenance work centers.
  • Monitored company telecommunications, responded to system malfunctions and performed corrective actions immediately.
  • Used appropriate corrective actions to meet departmental budgeted production and quality goals.
  • Identified issues and recommended corrective actions for procedural and compliance problems.
  • Delivered administrative/corrective action as appropriate, following standard human resources guidelines.
  • Resolved technical problems and ensured corrective action was taken.
  • Led monthly BU CAM reviews of period, quarter, and FY performance, forecast impacts, and corrective actions.
  • Receive, respond and track trouble/service calls; isolate faults and initiate corrective actions for hardware and software issues.
  • Assist Director to appraise employee performance, perform corrective action, and to perform employee counseling as necessary.8.
  • Maintain accurate employee files, including employee reviews, attendance, file notes, training and corrective action.
  • Perform human resource actions such as hiring, scheduling, performance reviews, and corrective action as required.
  • Identified and took corrective actions within the team before it impacts the group and/or other departments.
  • Make recommendation to Manager to implement Corrective Action agreements if FSR's fail to show improvement.
  • Review client's and employee incident reports and take appropriate, timely corrective action.
  • Maintained and monitored CWA particulate count files, taking corrective action as required.
  • Answer questions, resolve problems and recommend corrective actions to address client issues.13.
  • Administer corrective action such as counseling, verbal & written warnings and termination.

Show More

19. HR

average Demand
Here's how HR is used in Support Supervisor jobs:
  • Processed over 150 national security documents and participated in numerous National Event/Threat Conferences ensuring continuous global C2 to the SecDef.
  • Sustained vital communication readiness through two of the largest international maritime exercises by repairing seven major air traffic control communication faults
  • Supervised targets of interest during three bilateral exercises and two contingency operations, ensuring critical information flow to tactical decision-makers.
  • Reviewed legislative and regulation governing financial aid program Schedule, plan, organize and facilitate face-to-face In-Services meetings throughout MI.
  • Created awareness of professionalism and increased work production through a quality assurance grading system and biweekly one-on-one evaluations with coworkers.
  • Developed others through leading at all levels, ensure positive productivity through proper incentive as well as consistent accountability.
  • Developed and maintained cooperative working relationships with State and Federal agencies through proper paperwork and representation of patients.
  • Reduced manufacturing downtime and implemented specific action plans that ensured material availability throughout the entire manufacturing area.
  • Recognized for superior supply management performance by receiving three consecutive excellent ratings on supply management inspections.
  • Supervised a staff of three senior secretaries providing department-specific administrative support for faculty and staff.
  • Trained reservation crew members on computer programs and company procedures through personal mentoring and coaching.
  • Supported supervisor through personal document management, calendar organization and collateral preparation for meetings.
  • Supported the Executive Corporate Escalations Team through comprehensive follow-up of cases requiring further action.
  • Ensured network, system and data availability an integrity through preventative maintenance and upgrades.
  • Certified initial and continuation training of aircrew and other personnel throughout supervisory career.
  • Provided yearly evaluations and monthly reviews of employee performance through quality control observations.
  • Maintained integrity of applications software and SQL databases through investigation and regular monitoring.
  • Improved customer satisfaction rating through increased order accuracy and clarity in customer billing.
  • Provide monitoring of case management and Family Support Workers performance through weekly supervision.
  • Handled disciplinary actions of personnel; provided documentation to HR Manager.

Show More

20. Troubleshoot

average Demand
Here's how Troubleshoot is used in Support Supervisor jobs:
  • Implemented remote control technology thereby allowing IT personnel the ability to troubleshoot and administer to over 200 workstations and servers company-wide.
  • Provided online support for applications by answering and troubleshooting complex user and technical problems quickly and effectively.
  • Acquired unresolved cases from analysts and remotely detected problems by utilizing troubleshooting techniques remotely.
  • Performed triage and troubleshooting of reported issues and documented results in Remedy ticketing system.
  • Support nuclear plant operations with technical and engineering problem solving and system troubleshooting.
  • Performed extensive research and troubleshooting to identify and escalate production bugs to development.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
  • Coordinated immediate dispatch for troubleshooting Executive level management hardware and software needs.
  • Supervised all troubleshooting activities as well as participated in troubleshooting complex issues.
  • Developed and continually updated knowledge base management applications and technical troubleshooting procedures.
  • Resolve clinical administrative and technical incidents by troubleshooting incidents, and processes.
  • Inspected and troubleshoot tracked vehicle automotive systems and classifies equipment.
  • Completed hardware installations and wrote technical troubleshooting and documentation.
  • Qualified CDI Main troubleshooter for electrical and cryogenic components.
  • Preform electrical/mechanical diagnostic troubleshooting to determine maintenance repair criteria.
  • Assist maintenance personnel with troubleshooting equipment and processes.
  • Preformed troubleshooting procedures on equipment and replaced parts.
  • Managed hardware and software installation and troubleshooting.
  • Established standardized installation and troubleshooting procedures.
  • Gained certification for A+ Troubleshooting technician

Show More

21. Technical Assistance

average Demand
Here's how Technical Assistance is used in Support Supervisor jobs:
  • Provided technical assistance and unit level training quarterly.
  • Provided technical assistance to distributor sales personnel.
  • Interviewed potential candidates for the Technical Assistance Center, Product Support, and Release Management Team positions.
  • Provided on-site technical assistance to supporting units including over 245 wheeled and tracked vehicles.
  • Provide expertise, advice and technical assistance to others in related computer areas.
  • Used call control and customer service techniques while providing advanced technical assistance.
  • Provide assistance in classrooms as needed for support or technical assistance.
  • Trained and provided technical assistance to users of signal equipment.
  • Manage top-performing team of seven helpdesk support professionals to deliver optimal customer care and technical assistance to software end-users.
  • Position accomplishments included consistently exceeded position requirements by training task coordinators on all required aspects of technical assistance.

Show More

22. Office Supplies

average Demand
Here's how Office Supplies is used in Support Supervisor jobs:
  • Orchestrated purchases of office supplies and machinery to control costs and maximize operational capability.
  • Maintained inventory and requisitioned office supplies; maintained office equipment and service contracts.
  • Provided inventory control for all operational and office supplies.
  • Monitored and ordered department office supplies within assigned budget.
  • Replenished office supplies and inventory.
  • Negotiated 10% discount on all office supplies from current suppliers by restructuring office supplies procurement to electronic online process.
  • Ordered, maintained and distributed all office supplies and equipment for the department as needed.
  • Serve as office security point of contact and assist in issuance of office supplies.
  • Ordered office supplies, made bank deposits and responsible for petty cash fund.
  • Coordinated all computer maintenance and prepared purchase orders of equipment / office supplies.
  • Conducted research and made cost effective recommendations for computer rentals and office supplies.
  • Maintained inventory of office supplies and completed purchase orders via contracted vendors.
  • Order and distribute office supplies while ordering to a fixed office budget.
  • Performed various clerical functions, such as ordered and maintained office supplies.
  • Request monthly billing statements; maintain and order office supplies.
  • Ordered all office supplies and managed inventory control with Excel.
  • Purchased and managed the use of office supplies and consumables.
  • Order and maintain budget and inventory of office supplies.
  • Keep inventory of office supplies and keep stocked.
  • Ordered office supplies, forms, updated masters from book, as needed according to Brockton office guidelines.

Show More

23. Monthly Reports

average Demand
Here's how Monthly Reports is used in Support Supervisor jobs:
  • Completed monthly reports on system inventory for all departments allowing IT department director to make informed budget decisions.
  • Completed accounting functions including bookkeeping, reconciliation, financial audits and monthly reports.
  • Completed employee performance appraisals and monthly reports for upper management.
  • Generate weekly and monthly reports for Criminal Investigations Division.
  • Prepared monthly reports on residents progress for management.
  • Reviewed monthly reports and daily progress notes to ensure compliance with the consumers individualized service plan developed by the treatment team.
  • Supervised 12 employees of the WV TANF program including employee scheduling, monthly reports, and hiring of new employees.
  • Created monthly call statistic spread sheets, and was responsible for updating the data, and doing the monthly reports.
  • Managed departmental processes including, but not limited to, Quality Assurance, Monthly reports and Counseling Negative Survey Ticklers.
  • Assisted Director of Operations with the completion of daily, weekly and monthly reports (both internal and external).
  • Assisted the DA2 with office duties such as payroll, inventory, staff scheduling, household budget and monthly reports.
  • Process referrals of students that are referred to the EPAC Unit, complete bi-weekly and monthly reports.
  • Complied data for monthly reports due to the state office to include appraisals on employees.
  • Complete monthly reports which are forwarded to the Regional Coordinator of the Cedar Rapids area.
  • Prepared executive level presentations, proposals, monthly reports, and expense reports.
  • Conducted monthly pump and equipment inspections and prepared all required monthly reports.
  • Prepare monthly reports as required to meet state reporting standards and deadlines.
  • Processed Monthly reports and special request reports for the clients and Managers.
  • Created weekly and monthly reports and presentations for my 8 direct reports.
  • Maintain monthly reports on stats of my call team to improve performance.

Show More

24. Setup

average Demand
Here's how Setup is used in Support Supervisor jobs:
  • Maintain Support Center equipment including hardware setup, and software configuration.
  • Scheduled in testing and setup administration.
  • Coordinate the setup of new schools in preparation of Support Analysts receiving calls and provisioning accounts for new locations.
  • Managed Desktop technicians to complete setup for all new employee email account and all required applications and phone setup.
  • Develop documentation for all System Support tasks including PC setup, Software Installation, and User setup.
  • Follow up with customers regarding non returned equipment and setup billing for non-returned equipment, if necessary.
  • Performed an evaluation between Lotus Notes and Exchange for management, and setup first Lotus Notes pilot.
  • Obtained the highest CAC setup and installation completion percentage rate within the eight state region.
  • Facilitated setup and tear down for relocation of support equipment to over 7 locations.
  • Assisted users in initial user account setup, printer install and desktop computer support.
  • Implemented satellite Help Desk, including setup and maintenance of call tracking database.
  • Manage fleet vehicles, communication devices, and setup of new projects.
  • Assist in office setup through the configuration of computers and software.
  • Frequent travel to client sites for device installation and setup.
  • Executed setup of soft lines during full store remodel.
  • Open and setup 2 different warehouse sites.
  • Buy and setup new hardware.
  • Blackberry e-mail and device setup.
  • Lead, supervised, and supported the annual three days setup and weeklong event.
  • Conduct one on one Interviews for agents Onsite assistance and setup of the New Mexico Office for Sento.

Show More

25. Special Projects

average Demand
Here's how Special Projects is used in Support Supervisor jobs:
  • Assisted management in compiling requisite data for various reporting purposes, completing special projects, and general office management.
  • Key participant of STP initiatives and special projects, provided oversight of regulatory environment and market practices.
  • Performed company special projects and miscellaneous duties as assigned by upper management.
  • Work with management to prioritize special projects within departmental hierarchy.
  • Participated in special projects creating spreadsheets and analyzing data.
  • Recruited for various special projects teams, and selected to perform annual major client physical implementations at other operations site locations.
  • Designated responsibilities and assigned special projects, including system backups, restores and application updates, to team members.
  • Manage special projects needed in our department by dispersing them as required and follow up from beginning to end.
  • Assisted with Machine Support initiatives, support internal departmental processes, systems or special projects as required.
  • Assign, direct, and supervise special projects of complex administrative, technical, or confidential nature.
  • Carried out special projects and provided assistance as assigned by the Manager of Store Infrastructure-Operations.
  • Handle escalated calls, reporting, training, special projects, and provider relations.
  • Oversee all phases of special projects to ensure fulfillment of technical and scheduling requirements.
  • Collaborated with other administrative team members, and the finance department on special projects.
  • Prepare Holiday Schedules, Weekend On-call Rotations, & Special Projects as assigned.
  • Handle suspense reports and any additional special projects that are assigned.
  • Administer and monitor ongoing programs and special projects for the department.
  • Assisted with merchandise flow, and special projects when assigned.
  • Aided DMM's with buyer reports/special projects.
  • Monitor and supervise special projects.

Show More

26. Internet

average Demand
Here's how Internet is used in Support Supervisor jobs:
  • Research and analysis of emerging technologies through implementations for wireless Internet connectivity at individual hotel properties for corporate and guest users.
  • Provided technical support and business services for an Internet Service Provider offering a competitive range of customer and business solutions.
  • Implemented Firewall security at remote sites to provide Internet access and e-business security using Pix Firewalls.
  • Supervised Twenty Internet Technicians Coordinate Customer Support Performance and Education
  • Interfaced with customers via inbound calls and the internet for the purpose of resolving routine problems with products and services.
  • Installed and supported variety of Internet applications, including web browsers, FTP, Telnet, and POP3 mail clients.
  • Utilized the computer, Internet, airline software and guidelines to assist both the customer and call center representative.
  • Coordinate, via telephone, the installation of a wireless network based on facility's high-speed internet.
  • Perform weekly one-on-one work sessions on call center floor with Internet and Phone Repair agents.
  • Supervised up to 10 technicians Provided support for internet, web hosting, and mail services
  • Transmitted daily trade files to clients banks via e-mail, internet & proprietary web applications.
  • Locate Missing, Lost, and Collins participants with the PBGC Internet Pension Search Directory.
  • Monitor and maintain Internet Email and Web access, provided through the corporate proxy/firewall.
  • Created custom Internet Explorer 3.0/4.0 and Active Server Page applications for TPWD Intranet.
  • Provide Internet support for health plan members, providers and vendors.
  • Supervised the maintenance and installation of wireless internet for clients.
  • Enforced Acceptable Use Policy for internet users.
  • Supervised 5 Internet Support Technicians.
  • Managed Internet setup of Newspapers.
  • Managed team of telecommunication analyst that supported telephone activation and internet service Supported desktop work stations, network servers and routers.

Show More

27. Daily Activities

average Demand
Here's how Daily Activities is used in Support Supervisor jobs:
  • Directed daily activities, ensuring service targets met, problems appropriately, and expeditiously resolved and solutions properly documented.
  • Coordinated daily activities and reviewed and implemented work flow changes to ensure timely processing and quality service.
  • Supervised the daily activities of eight account managers responsible for resolving approximately 12,000 repossessed vehicles annually.
  • Managed the daily activities related to account maintenance and authorizations.
  • Support Business Development unit in daily activities and initiatives.
  • Coordinated and monitored case manager's daily activities/case loads.
  • Managed the daily activities for staff by coordinating work schedules, phone coverage and mail routes between two office locations.
  • Supervised 9 staff to assist Autistic Spectrum residents with daily activities; personal centered plan and community outings.
  • Provide supervision and support to staff, assist person served in daily activities through direct care.
  • Communicate with client parents or guardians about daily activities, behaviors, and related issues.
  • Manage and supervise the daily activities of staff and students during residential hours.
  • Monitored the daily activities of 15 customer support members Compliance and statistics.
  • Oversee daily activities of a small group home for mentally challenged adults.
  • Monitored the daily activities of my customer support team.
  • Monitored the daily activities of 15 customer support employees.
  • Directed the daily activities of the central office.
  • Chart daily activities of clients to case managers.
  • Coordinated the daily activities of clerical workers.
  • Prioritize daily activities and projects for the Helpdesk Call Center to complete and report back updates or findings.
  • Assisted managers with daily activities with a group of agents that handle customer service inquires and problems.

Show More

28. Project Management

average Demand
Here's how Project Management is used in Support Supervisor jobs:
  • Project management development of service recovery and customer service satisfaction.
  • Executed project management functions to drive productivity and mitigate risk.
  • Managed call assignments and project management for department.
  • Provided project management and logistical insight during $84M Air Operations Centers (AOC) Military Construction (MILCON) move.
  • Communicate appropriately at all levels (customers, project management, engineers, developers, support tech's, etc.)
  • Serve as Project Management lead for department and responsible for coordination of special project activities and management of internal project scope.
  • Worked with the Project Management Office to organize and implement the move of the Chicago and New York offices.
  • Project management ranging from Community Assistance Crisis, general office functions, IT problems, and clerical assignments.
  • Project Management - ongoing but most challenging was Y2K coding by agency, validation by team members.
  • Project Management * Lead $1.7 million project to replace Cisco routers in 3,800 remote locations.
  • Project management for system upgrades, new clients, and new processes.
  • Monitor Client Site EA utilization and resolve issues with project management.
  • Provided project management to the technical team of ITIL project.
  • Created project management database in MS Access.
  • Selected by CEO to create, design and implement a project management process and workflow.
  • Provided project management for the relocation of offices to new Glenview location.
  • improved office efficiency; project management of office moves and expansion within budget and timelines.
  • Supervised support staff for four-state area Total responsibility for all Industrial Service department operations Project management Handled scheduling conflicts and production reports
  • Project Management Expertise Capital Improvement Projects Training Managed diverse work crews

Show More

29. Ensure Compliance

average Demand
Here's how Ensure Compliance is used in Support Supervisor jobs:
  • Perform quality assurance audits of the SFS representative's processed financial aid files to ensure compliance with government and organizational regulations.
  • Worked with assistants to the Medical Directors of all locations to ensure compliance with facility privileging requirements.
  • Developed standard operating policies & procedures to ensure compliance with accrediting organizations and governing bodies.
  • Monitor attendance and tardiness to ensure compliance within company guidelines.
  • Develop and create appropriate written policies and/or procedures to ensure compliance with banking rules and regulations and internal bank policies.
  • Designated, maintained and monitored current maintenance tool repair and aircraft equipment repair to ensure compliance with written directives.
  • Completed audits of files prior to being sent for committee approval to ensure compliance with OMSA requirements.
  • Completed quality assurance reviews to ensure compliance with HIPAA confidentiality and regulations from the State of Iowa.
  • Protected patient data and tracked electronic files plan to ensure compliance with federal laws.
  • Performed audits to ensure compliance with company and state guidelines and regulations.
  • Address personnel issues to ensure compliance.
  • Manage Budget to ensure compliance.

Show More

30. Child Support

low Demand
Here's how Child Support is used in Support Supervisor jobs:
  • Developed strategic plans to increase productivity regarding case management for the enforcement and establishment sections of the child support operations.
  • Initiated and negotiated establishment and enforcement of new or existing child support orders.
  • Represent the Child Support program in contacts made both within and outside the agency in order to promote Child Support Services.
  • Completed Motions, Court Orders, and Arrest Warrants to enforce Child Support payments that have been ordered by the Court.
  • Initiate appropriate enforcement action against individuals delinquent in paying child support, and perform related duties as assigned or required.
  • Recorded and summarized daily Joint Application Design sessions for implementation of Michigan Child Support Enforcement System (MICSES).
  • Reviewed all legal work-product for compliance with established policy and laws for the Child Support Specialists that I supervised.
  • Organized a special foster care liaison function, coordinating areas of the child support and foster care program areas.
  • Monitor the performance in compliance with program policy and procedure of assigned child support workers and administrative staff.
  • Served as the Supervisor for Intake and Child Support First for Baltimore City Office of Child Support Services.
  • Supervised a staff of 3 to 6 workers who pursued non-custodial parents for a child support obligation.
  • Supervised a unit of 10 Support Staff to engage in the enforcement and collection of child support.
  • Assured that lawsuits for paternity and child support as well as show cause orders were served.
  • Implemented and evaluated child support strategies while providing direction, mentoring and necessary training to staff.
  • Responded to written and telephone requests for amounts and mail out dates for child support payments.
  • Trained, coached, developed, encouraged, and mentored child support agents under my supervision.
  • Obtained an understanding of Revised Statutes of Missouri as they applied to administrative child support orders.
  • Supervised in the office and at court twice per week during child support district court.
  • Supervised and oversaw Child Support warrant process including scheduling arrest hearings on orders for arrest.
  • Work with Program Administrator in the compliance and results of the child support program.

Show More

31. Developmental Disabilities

low Demand
Here's how Developmental Disabilities is used in Support Supervisor jobs:
  • Ensured home followed operational mandates and passed inspection by South Dakota Department of Developmental Disabilities; followed all CANS regulations.
  • Provided supportive assistance for adults diagnosed with developmental disabilities skills and strategies for living independent lifestyles with minimum supervision.
  • Provided case management support services to adults living independently with developmental disabilities, and supervised direct care staff.
  • Assisted individuals with developmental disabilities to independently live and maintain their own home in the community.
  • Facilitate Person Directive Planning to coordinate individualized service plans for students with intellectual and developmental disabilities.
  • Started out as a Support Associate working with individuals with developmental disabilities and mental retardation.
  • Supervised direct support staff for people with developmental disabilities, including autism and cerebral palsy.
  • Conduct and organize conferences on supports and services available to individuals with developmental disabilities.
  • Developed and maintained Individual Service Plans for adults with Developmental Disabilities.
  • Monitor quality of care and services for individuals with developmental disabilities.
  • Provided and coordinated services for children and adults with developmental disabilities.
  • Supervised a group home setting of people with different developmental disabilities.
  • Supervised direct care staff and preformed case management duties to adults with developmental disabilities living in their own homes.
  • Led a team of individuals to successfully staff a home of 4 men with developmental disabilities.
  • Create and manage a weekly schedule for adults with developmental disabilities and their support staff.
  • Supervised a team of 35-40 people in the care of individuals with developmental disabilities.
  • Supervised employees working in a group home for adults with developmental disabilities.

Show More

32. Performance Management

low Demand
Here's how Performance Management is used in Support Supervisor jobs:
  • Established guidelines and performance expectations for staff, which are clearly communicated through formal personnel performance management system.
  • Led and managed project execution team, including ongoing performance management and employee development.
  • Prepared Performance Management Reviews and maintained detailed documentation for employee conferences and evaluations.
  • Provide mentoring, performance management and coaching to promote empowerment to drive productivity.
  • Reviewed root cause analysis documentation to address performance management and incident correlation issues.
  • Succeeded and excelled at prescribed performance management goals and targets.
  • Provided all aspects of performance management and oversaw daily operations.
  • Provided coaching and performance management at individual and team levels.
  • Completed performance management and evaluation activities.
  • Defined staff performance management standards.
  • Used Performance Management Process and task-monitoring based on PMP process to develop internal staff of analysts.
  • Implemented the Vision training and performance management system from Focus Learning for the technical training programs.
  • Maintain monthly score cards for each employee to aid in proper performance management.
  • Coach, develop, and evaluate employees through performance management.
  • Staff training, scheduling, and performance management.
  • Documented representative coaching and progress using a performance management system as well as through Word and Excel.

Show More

33. Customer Complaints

low Demand
Here's how Customer Complaints is used in Support Supervisor jobs:
  • Represent the company on escalated customer complaints calls with resolution and effective communication with customers and vendors.
  • Resolved customer complaints provided a positive resolution for customers.
  • Responded to written correspondence and telephone customer complaints.
  • Handled escalated situations and customer complaints.
  • Assisted with problem resolution, addressing customer complaints, prioritizing tasks, making assignments and providing guidance to staff.
  • Assisted with customer complaints or questions pertaining to which documents were necessary to proceed with the claim.
  • Resolve customer complaints or answer customers' inquiries regarding policy and procedures.
  • Responded to all customer complaints, escalations, investigations and performance.
  • Resolved customer complaints both in person and over the phone.
  • Point of contact for process improvement and customer complaints.
  • Respond to and resolve customer complaints and billing disputes.
  • Address all customer complaints in an appropriate fashion.
  • Recommended corrective services to adjust customer complaints .Assisted in preparing work schedules and maintained work flow.

Show More

34. Inventory Control

low Demand
Here's how Inventory Control is used in Support Supervisor jobs:
  • Created forms/documents using Microsoft Word and other automated systems for personnel actions, inventory control and maintenance and general correspondence.
  • Maintained precise inventory control records.
  • Manage 2 team leaders and 49+ personnel involve in pick-pack operations, inventory control, receiving, and replenishment functions.
  • Answered phones, scheduled appointments, received and directed visitors, data entry, inventory control and filing.
  • Supervised input and support of Automated Data Processing (ADP) equipment supply inventory control system.
  • Inventory team: Receiving, Picking, and Inventory Control, first in last out process.
  • Inventory Control includes overseeing cycle counts, product accuracy, and inventory adjustments.
  • Budget, purchasing and inventory control of equipment spare parts and manufacturing tools.
  • Inventory control * Train inmates on proper tool usage and control procedures.
  • Managed Inventory Control Clerks and Nursing Cart Clerks (35+ employees).
  • Inventory Control Manager Helps add and modify inventory assets in Service Desk and Service Now Express.
  • Inventory control McDonalds Restaurant Crew Fort Myers, FL .

Show More

35. Treatment Plans

low Demand
Here's how Treatment Plans is used in Support Supervisor jobs:
  • Implemented treatment plans using behavioral modification to increase family functioning.
  • Completed psycho-social assessments and developed comprehensive treatment plans.
  • Developed and monitored person centered treatment plans.
  • Monitor staff for effective interventions in carrying out treatment plans as well as quality and timeliness of documentation.
  • Implemented interdisciplinary team conferences where client centered treatment plans are developed to meet the needs of population serve.
  • Execute all intakes for the clients, create treatment plans, monitor and revise every 90 days.
  • Communicate with Interdisciplinary Treatment Team to develop consumer treatment plans and Comprehensive Functional Assessments (CSA).
  • Schedule and participate in annual and semi-annual meetings with a support team to discuss treatment plans.
  • Review treatment plans in comparison to the progress reports of the individuals being treated
  • Assisted clients with developing treatment plans and accomplishing their goals and objectives.
  • Modify treatment plans to comply with changes in consumer status.
  • Assist in development and facilitation of behavior treatment plans.
  • Trained case managers on completion of psychosocial assessment, treatment plans, and progress notes.
  • Coordinate treatment plans and goals with other provider Agencies Participate in staff development training.
  • Provided psychoeducation to families about diagnoses, treatment plans, and child development.
  • Facilitated staff trainings on new state policy, procedure and treatment plans.
  • Review psychosocial assessments and treatment plans and maintain compliance with funding source.
  • Completed extensive biopsychosocial history's upon admission, annually and completed master treatment plans using the multi-disciplinary approach.

Show More

36. Quality Standards

low Demand
Here's how Quality Standards is used in Support Supervisor jobs:
  • Performed quality control functions to ensure staff complied with established quality standards and departmental procedures.
  • Assure quality standards and exceptional service requirements are met and perform supervisory functions.
  • Maintained quality service by enforcing quality standards, analyzing and resolving quality problems.
  • Facilitated internal and external department collaboration to ensure quality standards were exceeded.
  • Developed call quality standards and implemented standards in the evaluation of performance.
  • Monitored and evaluated team members to meet productivity and quality standards.
  • Recruit, supervise, train, and schedule System Support Representatives, ensuring timely responses and compliance with service quality standards.
  • Supervised more than thirty civilian and military personnel, ensuring high quality standards in collection, transcription, and analysis.
  • Maintained quality standards of scores by reviewing the work of scorers and providing feedback to scorers that needed improvements.
  • Accomplished a 96.5% first pass yield - reflecting 1.5% above goal - by driving production-quality standards.
  • Calibrate both process and quality standards with all locations improving business unit alignment and the customer experience.
  • Coordinate training of personnel in proper work methods, quality standards and subscriber / customer relations.
  • Work is reviewed frequently and against milestones, budgets, schedules and quality standards.
  • Performed quality audits to ensure quality standards were met, and training opportunities addressed.
  • Trained and served as an internal auditor to comply with ISO 9001:2000 quality standards.
  • Develop training materials, system usage procedures, department procedures and quality standards.
  • Maintained high quality standards at 95% or better.
  • Implement continued improvements in our quality standards and processes.
  • Ensured team meet quality standards & performance goals.
  • Developed and set measurable workflow objectives and quality standards for work unit.

Show More

37. SLA

low Demand
Here's how SLA is used in Support Supervisor jobs:
  • Maintained and over-saw office compliance standards related to government legislation and regulation.
  • Provide Prevention/ Intervention, Education translation/ Interpretation.
  • Analyzed proposed legislation to determine possible impact upon the CRS Legal Bureau and made recommendations to the CRS Legal Staff Manager.
  • Tracked and monitored incident and service tickets using ServiceNow to ensure completion of incident and service requests within SLA's.
  • Maintain State Processing guidelines by reviewing and updating them according to the individual Workers Compensation Fee Schedules and legislation.
  • Contributed to implementation, document, and support of Sterling EDI translator running on MS Windows server 2000.
  • Coordinated directly with 140 Brink's branches and external customers to improve SLA delivery by 40% nationwide.
  • Type, Translate and deliver memos, forms, brochures and correspondence and filing and distribute incoming mail.
  • Provided translation support to the Commander Pacific Fleet (COMPACFLT) and Republic of Korea Intelligence Exchange conference.
  • Established Service Level Agreements (SLA) and Operational Level Agreements (OLA) for 15 systems.
  • Trained all staff in documentation requirements and slashed costs and time due to inappropriate billing to CMS.
  • Localized application for use in Central and South America by translating the interface into Spanish and Portuguese.
  • Monitor workload to ensure timely, accurate and quality processing according to SLA and file feed deadlines.
  • Passed along yearly legislation updates to all employees so the employees could effectively educate callers.
  • Mentored team members on ways to achieve personal success that also translated to company success.
  • Worked with senior leadership to improve processes, operating procedures and SLA's.
  • Implement ITIL based processes to ensure completion of work is within SLA standards.
  • Monitor SLA adherence and take action based on alerts or other monitoring.
  • Manage onshore and offshore vendor resources to ensure compliance with SLA metrics.
  • Monitor call queues prioritizing agents tasks as necessary to maintain our SLA.

Show More

38. Medical Records

low Demand
Here's how Medical Records is used in Support Supervisor jobs:
  • Performed internal audits of medical records.
  • Trained new employees in processes for new applications, with pending or missing information, requested and reviewed medical records.
  • Maintain medical records, medical troop accountability, or personal data files for soldiers in the Medical Board Process.
  • Worked in conjunction with the HS manager-Administrative Services and HS supervisor of compliance & medical records.
  • Organize, prepare and bates label (Adobe) medical records in response to discovery.
  • Audit client medical records to ensure JACO standards are met.
  • Supervised Accounting, Medical Records and Data Entry clerks.
  • Prepare working notebook of medical records for attorneys.
  • Train and Supervise Medical Records.
  • Reviewed medical records for Community Psychosocial Rehabilitation Program (CPRC) to ensure HIPPA and corporate compliance.
  • Participated in audits of Medical Records Selected to serve on the Medical Assistant Board at Delta College
  • Supervised 6 employees in the medical records office.

Show More

39. Problem Resolution

low Demand
Here's how Problem Resolution is used in Support Supervisor jobs:
  • Supervised 6 systems specialists who were responsible for system problem resolution & documentation for all production departments.
  • Maintain availability for critical after hours support/problem resolution and service ticket escalation.
  • Worked closely in developing troubleshooting techniques, training and advanced problem resolution.
  • Supervised team of Advanced Support Specialists providing second-level problem resolution.
  • Supported and coached front-line staff to deliver accurate information, assist with problem resolution and to meet and exceed customer expectations.
  • Assisted managers with bank policy enforcement, regulatory guidance, customer service, and complex problem resolutions.
  • Initiated and answered phone calls from health care provider's nationwide providing assistance and problem resolution.
  • Acted as liaison between Information Services and the Business Office to facilitate reimbursement and problem resolution.
  • Served as first line support providing problem resolutions to the customer and call center representative.
  • Acted as Bank resource for ACH (automated clearing house) questions and problem resolution.
  • Root Cause Analysis, Problem Resolution, Defect Verification Testing, and Escalation Resolution.
  • Served as technical resource for staff and guardians and assisted in problem resolution.
  • Assist terminals, sales and customers with special situations and problem resolution.
  • Review and analyzed error reports for trends and problem resolution.
  • Recognized as a bank-wide contact for problem resolution.
  • Instructed staff on computer problem resolution.
  • Planned and implemented trouble ticketing system utilizing Remedy to optimize the workflow from problem initiation to problem resolution.
  • Decreased problem resolution turnaround time from an average of 72 to 8 hours or less.

Show More

40. Computer System

low Demand
Here's how Computer System is used in Support Supervisor jobs:
  • Participated in numerous special assignments utilizing multiple computer systems assisting other offices and home office in time driven projects.
  • Restructured administration qualifications, streamlined computer system.
  • Mastered the utilization of multiple computer systems to achieve maximum results on the first call from a member or client.
  • Provided 24 hour computer system support for 152 accounts spanning nine Major Air Force Subdivisions and 35 contingency sites.
  • Supported customers with the re-fit of new computer systems resulting in a complete migration of the Windows 7 system.
  • Maintained pricing changes of goods in the computer system which printed new labels each night for products.
  • Implemented training, processes and flow of new system implementation for staff to transition computer systems.
  • Managed staff in providing computer systems and networks support for learning and teaching purposes.
  • Maintained daily inventory and license information for all computer systems connected to the network.
  • Partnered with IT to ensure phone and computer systems operational needs were met.
  • Trained new employees on bank policies, procedures, and computer systems.
  • Ensured all transactions were processed in the Big Safari Inventory computer system.
  • Managed conversion of computer systems to Y2K compliance for nearly 3,000 devices.
  • Installed upgrades into all computer systems and managed 81 system user accounts.
  • Provide technical support to 12 division sites and their computer systems.
  • Utilized the Epic computer system for patient registration and scheduling.
  • Maintain and design of all computer systems and connections.
  • Manage daily numbers on ticket generated by computer system.
  • Assembled computer systems for delivery to franchises.
  • Trained new staff on JDE computer system.

Show More

41. QA

low Demand
Here's how QA is used in Support Supervisor jobs:
  • Conduct internal quality assurance calibration sessions to ensure QA monitoring consistency.
  • Completed annual policy review to ensure that TJC, NCQA, CMS, State and Federal standards are met.
  • Assist the QA Supervisor in the preparation of special reports that requires statistical analysis such as Annual Product Reviews.
  • Conducted observations such as CLASS, PQA, ECERS, ITERS to improve quality of the program.
  • Conduct PQA and CLASS observations to provide staff with meaningful feedback to improve their teaching instruction.
  • Managed the Return Material Authorization (RMA) and Quality Assurance (QA) programs.
  • Performed as a Quality Assurance Inspector performing QA inspections on over 2,000 completed maintenance action.
  • Provide ongoing fixes and procedures via Confluence for QA and Support Team.
  • Mentored Analyst to be able to assume role of IT QA Analyst.
  • Develop, implement and support QA policies and procedures.
  • Coached team on QA and handling inbound calls.
  • Keep lines hitting production and QA goal.
  • Developed and maintained process and technical QC/QA.
  • Prepared for monthly QA audits.
  • Deployed and configured Search Applications to QA and Production.
  • Keep over 90% of productivity QA over 96% Down Time under 2.5% Accident under 0.63%

Show More

42. Active Directory

low Demand
Here's how Active Directory is used in Support Supervisor jobs:
  • Worked extensively with Microsoft Active Directory to support our environment.
  • Assisted the System Administrator with Active Directory management.
  • Assisted with administering Active Directory.
  • Executed the Active Directory Enterprise Administration and create user accounts to access the network environment.
  • Administered Windows 2003 Active Directory LAN serving more than 600 users.
  • Manage user and computer Accounts using active directory and Group Policies.
  • Managed user accounts and reset passwords with Active Directory.
  • Used Active Directory to add delete and modify accounts.
  • Reset User passwords via Active Directory.
  • Installed and maintained software on unclassified and secret government computers Experienced in user account creation and maintenance with Microsoft Active Directory.
  • Participated in rollout of XP operating system and the migration of users to Active Directory for entire production environment.

Show More

43. Day-To-Day Operations

low Demand
Here's how Day-To-Day Operations is used in Support Supervisor jobs:
  • Provided guidance and direction to day-to-day operations supporting 46 thousand transportation service requests.
  • Managed day-to-day operations of 4-person team to elevate production, efficiency and performance.
  • Directed mission accomplishment to day-to-day operations supporting 13 thousand transportation service requests.
  • Supervised day-to-day operations of support staff.
  • Managed day-to-day operations for a large non-call center client site, which supported more than 18 employees.
  • Manage the day-to-day operations of a team from 27 representatives (online and offline activities).
  • Supervised the day-to-day operations of the network support team, which consisted of 4 network administrators.
  • Supported the Collection Support Manager in the day-to-day operations of the Collection Support team.
  • Managed day-to-day operations of a department consisting of 11 full- time associates.
  • Manage all aspects of day-to-day operations of a multiple team department:.
  • Use oral and written communication in the performance of day-to-day operations.
  • Improved workflow by assisting IT director, network administrator, and manager with day-to-day operations.
  • Selected Highlights: Support the day-to-day operations of numerous applications within radiology including PowerScribe and Misys.

Show More

44. Service Levels

low Demand
Here's how Service Levels is used in Support Supervisor jobs:
  • Assisted in developing and managing team performance expectations for service levels, quality, and time-to-resolution.
  • Developed and mentored subordinates to provide high-quality trouble resolutions within acceptable service levels.
  • Monitored and analyzed phone statistics to ensure high service levels and efficiency.
  • Managed call center service levels, load balancing and staffing.
  • Maintained required service levels for my team.
  • Maintain contractual customer support service levels;.
  • Recognized for improving operational efficiencies by streamlining processes and increasing call service levels.
  • Supervised day to day operations to ensure that all service levels are maintained within companies and client's specified standards.
  • Monitor queue volumes, queue service levels and trend analysis to ensure the SLAs are met.
  • Forecasted call volume and scheduled staffing using Call Management System to obtain 80/20 Service Levels.

Show More

45. Curriculum Development

low Demand
Here's how Curriculum Development is used in Support Supervisor jobs:
  • Supported and participated in continuous improvement initiatives, as applicable included identifying and communicating areas for curriculum development/enhancement opportunities.
  • Supervised curriculum development and classroom environments, ensured proper staff scheduling, and maintained staff and child files.
  • Participated in the curriculum development of "Flipped Learning" for the flight program.

Show More

46. Sharepoint

low Demand
Here's how Sharepoint is used in Support Supervisor jobs:
  • Designed and administered the SharePoint portal as Content Manager.
  • Directed and escalated resolution of issues reported via telephone, email and Microsoft SharePoint Exchange.
  • Created a small SharePoint site, where our team could house all application information.
  • Experience in SharePoint Installation, Monitoring, Log analysis, Performance analysis and tuning.
  • Created a task recognition process using SharePoint for greater transparency of team-members work flow.
  • Worked on the SharePoint team that helped Design, Architect and Implement SharePoint.
  • Provided local and/or remote end-user and technical support for SharePoint 2007.
  • Developed and published corporate IT systems user guide and SharePoint site.
  • Developed Sharepoint sites to enhance team collaboration and to foster continuous process improvements.
  • Key Achievements: Created and maintained Training/Quality Portal with the utilization of SharePoint.
  • Supported application platforms including Java, .Net, Unix, SQL, Oracle, MQ and SharePoint.
  • Provided support for MS Sharepoint,* Office 2010 and Migrations from XP to Windows 7.
  • Designed an IT Knowledge Management system in Microsoft Sharepoint.

Show More

47. SQL

low Demand
Here's how SQL is used in Support Supervisor jobs:
  • Coordinate projects between multiple groups within the organization to ensure on-time and on-budget delivery, SQL availability and Web E-commerce functionality.
  • Developed test requirements of new programs (SQL, C, Unix, general applications) and procedures.
  • Led the planning and implementation of APPLIX, a call tracking software product on SQL.
  • Supervised desktop support personnel; Manage and Administer SQL Server/Application server for Magic Service Desk.
  • Developed medical reports on Excel, ASCII, X12 format from SQL and Oracle.
  • Created and modified custom reports using SQL scripting, Crystal Reports and Adobe.
  • Created new stored procedures, triggers, T-SQL scripts and monitor data integrity.
  • Optimized SQL queries used for data extracts, and staging databases.
  • Helped design a SQL database for tracking quality data.
  • Enhanced performance to stored procedures with PL/SQL.
  • Transformed data from Access to SQL.
  • Run and collect data using SQL.
  • Transfer of data with clients and vendors from Access, VBA, Excel, XML and SQL.
  • Worked on performance tuning of Java, tomcat and mysql to improve search application performance.

Show More

48. Action Plans

low Demand
Here's how Action Plans is used in Support Supervisor jobs:
  • Analyzed/communicated annual survey results and developed/implemented action plans.
  • Work with management team to develop long term strategic goals for the department and action plans to reach them.
  • Implemented and communicated action plans for teammate performance based on assessment of strengths and areas of opportunity.
  • Initiated staff incident reports and when necessary created action plans for CSS and PSR Techs.
  • Created individualized performance improvement action plans, which included coaching, and training for employees.
  • Prepare action plans and attend ISP's as part of the support team.
  • Implement related action plans, policies and assist management with correcting any violations.
  • Developed action plans to prevent and react to critical customer system outages.
  • Develop action plans to further assist agents in meeting call center metrics.
  • Prepared action plans to assist those that found the position challenging.
  • Interpreted data for the purpose of creating action plans for improvements.
  • Analyze action plans for bug resolution with Development team.
  • Created Wellness Recovery Action Plans for individual clients.
  • Complete assessments, Individualized Action Plans, Service Notes Responsible for rehabilitation days according to each persons Individualized Action Plan.
  • Participate in and monitor action plans to improve Press Ganey scores.

Show More

49. Powerpoint

low Demand
Here's how Powerpoint is used in Support Supervisor jobs:
  • Prepared PowerPoint presentations for meetings and training sessions for Executives and Regional Managers.
  • Prepared and presented briefings to senior management using Microsoft PowerPoint on Tactical/Technical Operations.
  • Contributed to the creation of PowerPoint training curriculum and presentations.
  • Prepared month-end management reports for department PowerPoint deck.
  • Created training for new hires like flash cards, PowerPoints, practicing on tools and making games for prizes.
  • Worked proficiently in Microsoft office programs, Excel, Word, PowerPoint and Access.
  • Utilize Microsoft Excel, Word, Powerpoint, and Windows on a daily basis.
  • Plan and carry out group trainings and presentations using PowerPoint.
  • Use Excel reporting, Word, Powerpoint, MS Office.

Show More

20 Most Common Skill for a Support Supervisor

Customer Service18.8%
Direct Supervision17.5%
Performance Reviews7.4%
Staff Members7.2%
Technical Support6.6%
Company Policies5.9%
Phone Calls4.4%
Community Resources3.4%

Typical Skill-Sets Required For A Support Supervisor

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
13.5%
13.5%
2
2
Direct Supervision
Direct Supervision
12.6%
12.6%
3
3
Performance Reviews
Performance Reviews
5.3%
5.3%
4
4
Staff Members
Staff Members
5.2%
5.2%
5
5
Technical Support
Technical Support
4.7%
4.7%
6
6
Company Policies
Company Policies
4.2%
4.2%
7
7
Phone Calls
Phone Calls
3.2%
3.2%
8
8
Community Resources
Community Resources
2.4%
2.4%
9
9
Data Entry
Data Entry
2.3%
2.3%
10
10
Daily Operations
Daily Operations
1.9%
1.9%
11
11
Logistics
Logistics
1.9%
1.9%
12
12
Process Improvement
Process Improvement
1.7%
1.7%
13
13
Training Programs
Training Programs
1.7%
1.7%
14
14
Medicaid
Medicaid
1.7%
1.7%
15
15
Direct Support
Direct Support
1.6%
1.6%
16
16
Disciplinary Actions
Disciplinary Actions
1.6%
1.6%
17
17
Direct Reports
Direct Reports
1.6%
1.6%
18
18
Corrective Action
Corrective Action
1.6%
1.6%
19
19
HR
HR
1.6%
1.6%
20
20
Troubleshoot
Troubleshoot
1.5%
1.5%
21
21
Technical Assistance
Technical Assistance
1.5%
1.5%
22
22
Office Supplies
Office Supplies
1.5%
1.5%
23
23
Monthly Reports
Monthly Reports
1.4%
1.4%
24
24
Setup
Setup
1.4%
1.4%
25
25
Special Projects
Special Projects
1.3%
1.3%
26
26
Internet
Internet
1.3%
1.3%
27
27
Daily Activities
Daily Activities
1.2%
1.2%
28
28
Project Management
Project Management
1.2%
1.2%
29
29
Ensure Compliance
Ensure Compliance
1.2%
1.2%
30
30
Child Support
Child Support
1.1%
1.1%
31
31
Developmental Disabilities
Developmental Disabilities
1%
1%
32
32
Performance Management
Performance Management
0.9%
0.9%
33
33
Customer Complaints
Customer Complaints
0.9%
0.9%
34
34
Inventory Control
Inventory Control
0.9%
0.9%
35
35
Treatment Plans
Treatment Plans
0.8%
0.8%
36
36
Quality Standards
Quality Standards
0.8%
0.8%
37
37
SLA
SLA
0.8%
0.8%
38
38
Medical Records
Medical Records
0.8%
0.8%
39
39
Problem Resolution
Problem Resolution
0.8%
0.8%
40
40
Computer System
Computer System
0.8%
0.8%
41
41
QA
QA
0.8%
0.8%
42
42
Active Directory
Active Directory
0.8%
0.8%
43
43
Day-To-Day Operations
Day-To-Day Operations
0.8%
0.8%
44
44
Service Levels
Service Levels
0.7%
0.7%
45
45
Curriculum Development
Curriculum Development
0.7%
0.7%
46
46
Sharepoint
Sharepoint
0.7%
0.7%
47
47
SQL
SQL
0.7%
0.7%
48
48
Action Plans
Action Plans
0.7%
0.7%
49
49
Powerpoint
Powerpoint
0.7%
0.7%

15,626 Support Supervisor Jobs

Where do you want to work?