What does a support supervisor do?
A support supervisor is responsible for monitoring the daily operations of an organization, assisting the team members in resolving customer complaints, and managing process discrepancies to maintain the smooth delivery of services for customer satisfaction. Support supervisors conduct a one-on-one assessment with the team, identifying each member's challenges and strategizing techniques to address those difficulties and reach their maximum potentials. They also look for business opportunities according to industry trends and data analysis that would generate more resources for revenues and increase the company's profitability.
Support supervisor responsibilities
Here are examples of responsibilities from real support supervisor resumes:
- Lead the planning and implementation of APPLIX, a call tracking software product on SQL.
- Manage and maintain various departmental desktops, procedures, tip sheets, reports and inventories using SharePoint.
- Manage budget allocation, reimbursement, and payroll deductions
- Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
- Work with ICD-9 and CPT code.
- Develop and maintain local ISO standards compliance document.
- Coordinate care with Medicaid, Medicare and other HMOs.
- Calculate CPT code allowable per provider contract per state mandates.
- Attend many management courses focusing on staff interaction, change management, ITIL, and more
- Approve vacations, enter segments, and produce all reports to operations from IEX and CMS.
- Streamline refund and appeals for re-cover payments processes using download Medicare CMS forms and medical notes.
- Ensure that all grievances are respond to appropriately and ensures that HIPAA guidelines are meet according to federal guidelines.
- Contribute in EMR development, testing and deployment, formulating policies and procedures, and revision of work flow and distribution.
- Prepare month-end management reports for department PowerPoint deck.
- Conduct compliance reviews/audits to ensure accurateness of EMR.
Support supervisor skills and personality traits
We calculated that 18% of Support Supervisors are proficient in Excellent Interpersonal, Customer Service, and Training Materials. They’re also known for soft skills such as Customer-service skills, Listening skills, and Problem-solving skills.
We break down the percentage of Support Supervisors that have these skills listed on their resume here:
- Excellent Interpersonal, 18%
Trained in and maintain excellent interpersonal and communication skills that complement proven creative problem solving capabilities.
- Customer Service, 12%
Managed and developed telecommunications team to provide an excellent customer service experience for all end users at the corporate offices.
- Training Materials, 5%
Prepared all training materials and coordinated the travel arrangements and training agenda for new Representatives.
- Patients, 4%
Developed and maintained cooperative working relationships with State and Federal agencies through proper paperwork and representation of patients.
- Performance Evaluations, 4%
Used objective setting and performance evaluation processes to ensure employees understood expectations, received regular feedback and were appropriately rewarded.
- Direct Supervision, 4%
Provided direct supervision and leadership in patient care to assigned personnel.
"excellent interpersonal," "customer service," and "training materials" are among the most common skills that support supervisors use at work. You can find even more support supervisor responsibilities below, including:
Customer-service skills. One of the key soft skills for a support supervisor to have is customer-service skills. You can see how this relates to what support supervisors do because "computer support specialists must be patient and sympathetic." Additionally, a support supervisor resume shows how support supervisors use customer-service skills: "designed and implemented strategic plan to administer remote customer support call center with high customer focus results. "
Listening skills. Many support supervisor duties rely on listening skills. "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.," so a support supervisor will need this skill often in their role. This resume example is just one of many ways support supervisor responsibilities rely on listening skills: "supported and communicated business goals, quality standards, processes and procedures and policies. "
Problem-solving skills. support supervisors are also known for problem-solving skills, which are critical to their duties. You can see how this skill relates to support supervisor responsibilities, because "support workers must identify both simple and complex computer problems, analyze them, and solve them." A support supervisor resume example shows how problem-solving skills is used in the workplace: "prepared performance appraisals, salary adjustments interviewed candidates for entry-level positions and internal candidates for promotion, resolved disciplinary problems. "
Speaking skills. A big part of what support supervisors do relies on "speaking skills." You can see how essential it is to support supervisor responsibilities because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." Here's an example of how this skill is used from a resume that represents typical support supervisor tasks: "handled all secretaries' annual performance reviews, coordinated work schedules and addressed secretaries' hr needs. "
Writing skills. Another common skill required for support supervisor responsibilities is "writing skills." This skill comes up in the duties of support supervisors all the time, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." An excerpt from a real support supervisor resume shows how this skill is central to what a support supervisor does: "assisted in writing a child support manual. "
The three companies that hire the most support supervisors are:
- Whole Foods Market243 support supervisors jobs
- Aramark15 support supervisors jobs
- The Mosaic Company13 support supervisors jobs
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Compare different support supervisors
Support supervisor vs. Supervisor, patient access
A patient access supervisor is an individual who is responsible for supervising a health facility's patient registration, inpatient and outpatient, the financial counseling division, central scheduling, and the PBX department. Patient access supervisors must ensure that high-quality service for patients is achieved as well as the accuracy of information. They must create staffing calendars and make hiring decisions to maintain adequate staffing in the department. Patient access supervisors must also develop and implement policies and procedures for the department.
These skill sets are where the common ground ends though. The responsibilities of a support supervisor are more likely to require skills like "excellent interpersonal," "training materials," "direct supervision," and "quality standards." On the other hand, a job as a supervisor, patient access requires skills like "patient care," "revenue cycle," "medical terminology," and "patient registration." As you can see, what employees do in each career varies considerably.
Supervisors, patient access really shine in the health care industry with an average salary of $48,671. Comparatively, support supervisors tend to make the most money in the technology industry with an average salary of $48,023.supervisors, patient access tend to reach similar levels of education than support supervisors. In fact, supervisors, patient access are 0.6% more likely to graduate with a Master's Degree and 0.2% less likely to have a Doctoral Degree.Support supervisor vs. Team leader/supervisor
A team leader or supervisor is an individual who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that support supervisor responsibilities requires skills like "excellent interpersonal," "training materials," "patients," and "direct support." But a team leader/supervisor might use other skills in their typical duties, such as, "safety procedures," "sales floor," "continuous improvement," and "customer care."
Team leader/supervisors earn similar levels of education than support supervisors in general. They're 1.8% less likely to graduate with a Master's Degree and 0.2% less likely to earn a Doctoral Degree.Support supervisor vs. Support
A support employee is responsible for assisting the business operations and responding to customers' inquiries and concerns regarding its goods and services. Support logs all customers' interaction and escalates potential complaints to the appropriate department. They also help with implementing strategic procedures to improve operations and reach maximum productivity. A support employee must have excellent communication and customer service skills, ensuring clients' satisfaction with the services and maintain good feedback to boost the company's brand, attract more clients, and increase revenues.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from support supervisor resumes include skills like "excellent interpersonal," "training materials," "performance evaluations," and "direct supervision," whereas a support is more likely to list skills in "cash management," "ladders," "basic math," and "math. "
Supports make a very good living in the professional industry with an average annual salary of $50,563. On the other hand, support supervisors are paid the highest salary in the technology industry, with average annual pay of $48,023.supports typically earn similar educational levels compared to support supervisors. Specifically, they're 2.8% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Support supervisor vs. Customer service supervisor
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
Types of support supervisor
Updated January 8, 2025
