Team members are great to have around. But support team members are even better. They answer all of your questions. They listen to your complaints. And they're always receptive and understanding. Of course, that only truly applies if you're a customer.
See, a support team member provides customer support for a product or service. If a customer can't figure out how to turn on their computer, a support team member will be there. Of course, the customer complaints are never what you want to hear, but support team members learn to be understanding and look for a solution to the problem. That's why it's important to have some customer service experience.
As a support team member, there are good odds that you're a social person. Having to talk to customers all day will definitely make you one, if you're not already. Aside from being social, you'll also be incredibly helpful. One thing is for sure. Your friends will always turn to you for advice.
There is more than meets the eye when it comes to being a support team member. For example, did you know that they make an average of $14.05 an hour? That's $29,223 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many support team members have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, listening skills and patience.
When it comes to the most important skills required to be a support team member, we found that a lot of resumes listed 20.9% of support team members included procedures, while 12.0% of resumes included safety standards, and 11.3% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the support team member job title. But what industry to start with? Most support team members actually find jobs in the retail and technology industries.
If you're interested in becoming a support team member, one of the first things to consider is how much education you need. We've determined that 43.6% of support team members have a bachelor's degree. In terms of higher education levels, we found that 8.0% of support team members have master's degrees. Even though most support team members have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a support team member. When we researched the most common majors for a support team member, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on support team member resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a support team member. In fact, many support team member jobs require experience in a role such as cashier. Meanwhile, many support team members also have previous career experience in roles such as sales associate or internship.