Team members are great to have around. But support team members are even better. They answer all of your questions. They listen to your complaints. And they're always receptive and understanding. Of course, that only truly applies if you're a customer.
See, a support team member provides customer support for a product or service. If a customer can't figure out how to turn on their computer, a support team member will be there. Of course, the customer complaints are never what you want to hear, but support team members learn to be understanding and look for a solution to the problem. That's why it's important to have some customer service experience.
As a support team member, there are good odds that you're a social person. Having to talk to customers all day will definitely make you one, if you're not already. Aside from being social, you'll also be incredibly helpful. One thing is for sure. Your friends will always turn to you for advice.
Support Team Member Overview
Support Team Member Careers
There is more than meets the eye when it comes to being a support team member. For example, did you know that they make an average of $14.05 an hour? That's $29,223 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
What Does a Support Team Member Do
There are certain skills that many support team members have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, listening skills and patience.
When it comes to the most important skills required to be a support team member, we found that a lot of resumes listed 20.9% of support team members included procedures, while 12.0% of resumes included safety standards, and 11.3% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the support team member job title. But what industry to start with? Most support team members actually find jobs in the retail and technology industries.
How To Become a Support Team Member
If you're interested in becoming a support team member, one of the first things to consider is how much education you need. We've determined that 43.6% of support team members have a bachelor's degree. In terms of higher education levels, we found that 8.0% of support team members have master's degrees. Even though most support team members have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a support team member. When we researched the most common majors for a support team member, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on support team member resumes include associate degree degrees or master's degree degrees.
You may find that experience in other jobs will help you become a support team member. In fact, many support team member jobs require experience in a role such as cashier. Meanwhile, many support team members also have previous career experience in roles such as sales associate or internship.
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Support Team Member Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of security officer you might progress to a role such as technician eventually. Later on in your career, you could end up with the title operations manager.
What is the right job for my career path?
Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Support Team Member
Best Paying Cities
Recently Added Salaries
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
Onsite Care Covid-19 Support Team Member-Clearfield, Layton Area Covid-19 Support Team Member-Clearfield, Layton Area | Onsite Care Onsite Care | 01/23/2021 01/23/2021 | $33,39201/23/2021 $33,392 |
Whole Foods Market Seasonal Store Support Team Member Seasonal Store Support Team Member | Whole Foods Market Whole Foods Market | 01/19/2021 01/19/2021 | $31,30501/19/2021 $31,305 |
Turo Executive Support Team Member Executive Support Team Member | Turo Turo | 01/13/2021 01/13/2021 | $37,56601/13/2021 $37,566 |
Whole Foods Cashier/Store Support Team Member) Cashier/Store Support Team Member) | Whole Foods Whole Foods | 01/05/2021 01/05/2021 | $31,30501/05/2021 $31,305 |
Whole Foods Seasonal In-Store Shopper/Store Support Team Member) Seasonal In-Store Shopper/Store Support Team Member) | Whole Foods Whole Foods | 12/22/2020 12/22/2020 | $31,30512/22/2020 $31,305 |
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Support Team Member Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Support Team Member. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a Support Team Member Resume
At Zippia, we went through countless Support Team Member resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Detailed InformationTop Skills For a Support Team Member
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.9% of support team members listed procedures on their resume, but soft skills such as computer skills and listening skills are important as well.
- Procedures, 20.9%
- Safety Standards, 12.0%
- Communication, 11.3%
- Quality Standards, 5.1%
- Positive Attitude, 4.4%
- Other Skills, 46.3% See All Support Team Member Skills
Best States For a Support Team Member
Some places are better than others when it comes to starting a career as a support team member. The best states for people in this position are Alaska, California, Washington, and Oregon. Support team members make the most in Alaska with an average salary of $33,460. Whereas in California and Washington, they would average $32,196 and $32,010, respectively. While support team members would only make an average of $31,077 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Washington
$32,010
Avg. Salary
2. California
$32,196
Avg. Salary
3. New Hampshire
$28,963
Avg. Salary
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