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Become A Support Team Member

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Working As A Support Team Member

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships

  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $33,065

    Average Salary

What Does A Support Team Member Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Support Team Member

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Support Team Member?

Support Team Member Jobs

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Support Team Member Career Paths

Support Team Member

Do you work as a Support Team Member?

Help others decide if this is a good career for them

Average Length of Employment
Maintenance Team Member 2.3 years
Presentation Team Member 2.2 years
Electronics Team Member 2.0 years
Service Team Member 2.0 years
Support Associate 2.0 years
Support Team Member 2.0 years
Warehouse Team Member 1.9 years
Support 1.8 years
Sales Team Member 1.5 years
Team Associate 1.5 years
Manufacturing Team Member 1.5 years
Project Team Member 1.3 years
Stock Team Member 1.3 years
Cook/Team Member 1.3 years
Top Employers Before
Cashier 13.4%
Sales Associate 12.9%
Internship 10.9%
Customer Service Representative 7.9%
Volunteer 6.7%
Manufacturing Team Member 4.7%
Team Leader 4.5%
Crew Member 4.3%
Administrative Assistant 4.1%
Assistant Manager 3.9%
Server 3.7%
Office Assistant 3.4%
Manager 3.0%
Teller 2.5%
Supervisor 2.5%
Teacher 2.5%
Receptionist 2.5%
Assistant 2.2%
Sales Representative 2.2%
Associate 2.2%
Top Employers After
Sales Associate 11.4%
Internship 9.6%
Team Leader 9.3%
Customer Service Representative 8.8%
Cashier 8.4%
Volunteer 6.4%
Manufacturing Team Member 5.6%
Server 4.4%
Assistant Manager 4.3%
Administrative Assistant 3.8%
Manager 3.8%
Associate 3.0%
Supervisor 2.9%
Crew Member 2.8%
Teacher 2.8%
Office Assistant 2.7%
Security Officer 2.6%
Teller 2.6%
Sales Representative 2.5%
Specialist 2.4%

Do you work as a Support Team Member?

Support Team Member Demographics

Gender

Male

50.0%

Female

47.9%

Unknown

2.1%
Ethnicity

White

78.0%

Hispanic or Latino

11.5%

Asian

8.1%

Unknown

1.7%

Black or African American

0.7%
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Languages Spoken

Spanish

57.4%

French

11.2%

Chinese

3.9%

German

3.5%

Arabic

3.3%

Mandarin

2.7%

Japanese

2.6%

Korean

2.4%

Portuguese

2.4%

Italian

2.0%

Russian

1.8%

Hindi

1.2%

Greek

1.0%

Vietnamese

0.9%

Cantonese

0.8%

Swedish

0.7%

Carrier

0.7%

Urdu

0.5%

Thai

0.5%

Tagalog

0.5%
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Support Team Member Education

Schools

University of Phoenix

15.9%

Liberty University

5.5%

Community College of the Air Force

5.4%

Michigan State University

5.4%

University of Central Florida

5.0%

Pennsylvania State University

5.0%

Ashford University

4.7%

Florida State University

4.7%

Southern New Hampshire University

4.6%

University of Alabama

4.4%

Arizona State University

4.3%

Iowa State University

4.2%

Temple University

4.1%

Northern Virginia Community College

3.9%

Georgia State University

3.9%

Texas A&M University

3.9%

DePaul University

3.8%

West Virginia University

3.8%

Ball State University

3.8%

University of Florida

3.7%
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Majors

Business

22.1%

Criminal Justice

7.7%

Psychology

7.5%

Communication

6.8%

Computer Science

4.8%

Nursing

4.5%

Accounting

4.3%

Marketing

4.2%

General Studies

4.1%

Kinesiology

3.8%

Mechanical Engineering

3.4%

Management

3.4%

Education

3.3%

English

3.3%

Biology

3.2%

Health Care Administration

3.0%

Finance

2.8%

Sociology

2.6%

Political Science

2.5%

Graphic Design

2.5%
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Degrees

Bachelors

44.0%

Other

25.1%

Masters

13.0%

Associate

11.1%

Certificate

3.7%

Doctorate

1.5%

Diploma

1.3%

License

0.3%
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Job type you want
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Part Time
Internship
Temporary

How Would You Rate The Salary Of a Support Team Member?

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Top Skills for A Support Team Member

CustomerServiceSkillsNewMerchandiseSalesFloorSafetyStandardsProceduresPayrollEmergencyDataEntryFinancialPhoneCallsWindowsFoodPreparationAdditionalHRGuestServiceSetupCustomerSatisfactionCommunicationSkillsWebResource

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  1. Customer Service Skills
  2. New Merchandise
  3. Sales Floor
You can check out examples of real life uses of top skills on resumes here:
  • Focused international airports on specific customer service skills for both front line employees and supervisors.
  • Followed guidelines implemented by the store when receiving new merchandise.
  • Performed the tasks such as Research and Out of Stocks to keep current inventory accurate and sales floor filled.
  • Followed food safety standards and maintained a clean, great looking store.
  • Maintain accurate retail pricing and adhere to food safety procedures.

How Would You Rate Working As a Support Team Member?

Are you working as a Support Team Member? Help us rate Support Team Member as a Career.

Top Support Team Member Employers

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