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Support Team Member Careers

Team members are great to have around. But support team members are even better. They answer all of your questions. They listen to your complaints. And they're always receptive and understanding. Of course, that only truly applies if you're a customer.

See, a support team member provides customer support for a product or service. If a customer can't figure out how to turn on their computer, a support team member will be there. Of course, the customer complaints are never what you want to hear, but support team members learn to be understanding and look for a solution to the problem. That's why it's important to have some customer service experience.

As a support team member, there are good odds that you're a social person. Having to talk to customers all day will definitely make you one, if you're not already. Aside from being social, you'll also be incredibly helpful. One thing is for sure. Your friends will always turn to you for advice.

There is more than meets the eye when it comes to being a support team member. For example, did you know that they make an average of $14.05 an hour? That's $29,223 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Support Team Member Do

There are certain skills that many support team members have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, listening skills and patience.

When it comes to the most important skills required to be a support team member, we found that a lot of resumes listed 20.9% of support team members included procedures, while 12.0% of resumes included safety standards, and 11.3% of resumes included communication. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the support team member job title. But what industry to start with? Most support team members actually find jobs in the retail and technology industries.

How To Become a Support Team Member

If you're interested in becoming a support team member, one of the first things to consider is how much education you need. We've determined that 43.6% of support team members have a bachelor's degree. In terms of higher education levels, we found that 8.0% of support team members have master's degrees. Even though most support team members have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a support team member. When we researched the most common majors for a support team member, we found that they most commonly earn bachelor's degree degrees or high school diploma degrees. Other degrees that we often see on support team member resumes include associate degree degrees or master's degree degrees.

You may find that experience in other jobs will help you become a support team member. In fact, many support team member jobs require experience in a role such as cashier. Meanwhile, many support team members also have previous career experience in roles such as sales associate or internship.

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Average Salary
$29,223
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
57,582
Job Openings

Support Team Member Career Paths

Top Careers Before Support Team Member

Cashier
16.3 %

Top Careers After Support Team Member

Cashier
11.3 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Support Team Member

Support Team Members in America make an average salary of $29,223 per year or $14 per hour. The top 10 percent makes over $38,000 per year, while the bottom 10 percent under $21,000 per year.
Average Salary
$29,223

Best Paying Cities

City
ascdesc
Average Salarydesc
San Francisco, CA
Salary Range26k - 44k$34k$34,498
Bellingham, WA
Salary Range26k - 39k$33k$32,647
Portland, OR
Salary Range25k - 37k$31k$30,979
Mason City, IA
Salary Range24k - 36k$30k$29,635
Fairfield, CT
Salary Range23k - 37k$29k$29,406
New York, NY
Salary Range22k - 37k$29k$29,304
$18k
$44k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Covid-19 Support Team Member-Clearfield, Layton Area
Covid-19 Support Team Member-Clearfield, Layton Area
Onsite Care
Onsite Care
01/23/2021
01/23/2021
$33,39201/23/2021
$33,392
Seasonal Store Support Team Member
Seasonal Store Support Team Member
Whole Foods Market
Whole Foods Market
01/19/2021
01/19/2021
$31,30501/19/2021
$31,305
Executive Support Team Member
Executive Support Team Member
Turo
Turo
01/13/2021
01/13/2021
$37,56601/13/2021
$37,566
Cashier/Store Support Team Member)
Cashier/Store Support Team Member)
Whole Foods
Whole Foods
01/05/2021
01/05/2021
$31,30501/05/2021
$31,305
Seasonal In-Store Shopper/Store Support Team Member)
Seasonal In-Store Shopper/Store Support Team Member)
Whole Foods
Whole Foods
12/22/2020
12/22/2020
$31,30512/22/2020
$31,305
See More Recent Salaries

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Support Team Member Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Support Team Member. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Support Team Member Resume

At Zippia, we went through countless Support Team Member resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Support Team Member Demographics

Gender

male

48.8 %

female

46.5 %

unknown

4.7 %

Ethnicity

White

58.0 %

Hispanic or Latino

15.9 %

Black or African American

14.5 %

Foreign Languages Spoken

Spanish

60.7 %

French

10.1 %

Chinese

3.6 %
See More Demographics

Support Team Member Education

Majors

Business
19.8 %

Degrees

Bachelors

43.6 %

High School Diploma

23.9 %

Associate

14.4 %
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Support Team Member

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.9% of support team members listed procedures on their resume, but soft skills such as computer skills and listening skills are important as well.

Best States For a Support Team Member

Some places are better than others when it comes to starting a career as a support team member. The best states for people in this position are Alaska, California, Washington, and Oregon. Support team members make the most in Alaska with an average salary of $33,460. Whereas in California and Washington, they would average $32,196 and $32,010, respectively. While support team members would only make an average of $31,077 in Oregon, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Washington

Total Support Team Member Jobs:
2,109
Highest 10% Earn:
$46,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Support Team Member Jobs:
8,448
Highest 10% Earn:
$51,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New Hampshire

Total Support Team Member Jobs:
531
Highest 10% Earn:
$39,000
Location Quotient:
1.38
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Support Team Member Employers

1. Macy's
4.4
Avg. Salary: 
$31,211
Support Team Members Hired: 
577+
2. Amazon.com
4.7
Avg. Salary: 
$30,718
Support Team Members Hired: 
297+
3. J. C. Penney
4.2
Avg. Salary: 
$31,218
Support Team Members Hired: 
191+
4. Sheetz
4.3
Avg. Salary: 
$22,503
Support Team Members Hired: 
162+
5. Lockheed Martin
4.9
Avg. Salary: 
$80,943
Support Team Members Hired: 
65+
6. Whole Foods Market
4.4
Avg. Salary: 
$30,517
Support Team Members Hired: 
51+

Support Team Member Videos

Updated October 2, 2020