How to hire a support team member

How to hire a support team member, step by step

Here's a step-by-step support team member hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a support team member job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new support team member
• Step 8: Go through the hiring process checklist

What does a support team member do?

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1. Identify your hiring needs

   The support team member hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect support team member also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   This list shows salaries for various types of support team members.

   Type of Support Team Member	Description	Hourly rate
   Support Team Member	Assemblers and fabricators assemble finished products and the parts that go into them. They use tools, machines, and their hands to make engines, computers, aircraft, ships, boats, toys, electronic devices, control panels, and more.	$10-17
   Assembly Inspector	An assembly inspector is primarily in charge of inspecting products, usually furniture and fixtures, to ensure compliance with production standards. Their responsibilities typically include examining surfaces to identify any dents or damages, conducting measurements and assessments, marking identified issues, reviewing documentation, and maintaining records, producing detailed reports for teams and managers... Show more	$10-16
   Assembly Operator	In a manufacturing setting, an assembly operator is in charge of assembling materials using hands or tools. Their responsibilities include following assembly guidelines, packing items in containers and boxes, operating tools and equipment, and developing strategies to optimize operations... Show more	$12-18

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Safety Standards
   • Cleanliness
   • Quality Standards
   • Food Safety
   • Work Ethic
   • Food Handling
   • Cash Handling
   • Ladders
   • POS
   • Sales Floor
   • Customer Service
   • Food Preparation
   • Math
   • CPR

   Check all skills

   Responsibilities:

   • Lead the team by exemplify reliability through punctuality and personal integrity.
   • Work at the front end, providing fast, friendly and proper bagging of groceries.
   • Assist consumers in hygiene, safety, reading skills, writing skills, and math skills.
   • Operate POS cash registers in a different store each day, sometimes solely or with a team.
   • Used planning, organizational and math skills to drive sales by completing price changes accurately and promptly.
   • Qualify defensive driving and basic first aid with CPR and a certification, for all convoy motorcade operations.

   More support team member duties

3. Make a budget

   Including a salary range in the support team member job description is a good way to get more applicants. A support team member salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a support team member in New Mexico may be lower than in Connecticut, and an entry-level engineer typically earns less than a senior-level support team member. Additionally, a support team member with lots of experience in the field may command a higher salary as a result.

   Average support team member salary

   $14.13hourly

   $29,399 yearly

   ---

   Entry-level support team member salary

   $22,000 yearly salary

   Updated December 5, 2025

   Average support team member salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Massachusetts	$32,966	$16
   2	California	$32,689	$16
   3	New York	$32,146	$15
   4	Nebraska	$31,206	$15
   5	Iowa	$30,184	$15
   6	Texas	$29,780	$14
   7	Oregon	$29,779	$14
   8	Washington	$29,465	$14
   9	Tennessee	$28,632	$14
   10	Illinois	$27,902	$13
   11	Pennsylvania	$27,846	$13
   12	Maryland	$27,812	$13
   13	Michigan	$27,574	$13
   14	District of Columbia	$27,280	$13
   15	Utah	$26,795	$13
   16	Alaska	$26,562	$13
   17	Georgia	$25,900	$12
   18	Ohio	$25,760	$12
   19	Colorado	$25,699	$12
   20	Virginia	$25,659	$12

   Average support team member salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Raytheon Technologies	$41,427	$19.92	14
   2	Lockheed Martin	$41,243	$19.83	55
   3	Cargill	$39,298	$18.89	2
   4	High Point Christian Academy	$39,025	$18.76
   5	Bank of America	$36,734	$17.66	13
   6	The Kraft Heinz Company	$36,236	$17.42	1
   7	Wissahickon Charter School	$34,983	$16.82	1
   8	Lantheus	$34,836	$16.75
   9	TKC Holdings	$34,772	$16.72	11
   10	iHeartMedia	$34,709	$16.69	11
   11	Weyerhaeuser International, Inc	$34,576	$16.62	8
   12	Donatech	$34,191	$16.44	1
   13	PSEA	$34,027	$16.36	10
   14	American Outdoor Brands	$33,740	$16.22
   15	Mcgriff, Seibels & Williams	$33,344	$16.03
   16	ICONMA	$33,332	$16.02	3
   17	Packers Sanitation Services	$33,327	$16.02
   18	PeaceHealth	$33,316	$16.02	13
   19	Tractor Supply	$33,289	$16.00	1,645
   20	Constellation West	$33,174	$15.95

4. Writing a support team member job description

   A job description for a support team member role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a support team member job description:

   Support team member job description example

   Did you know that Little Caesars is the only national pizza chain that makes it sauce and dough fresh on site EVERY day! In addition we use fresh, NEVER frozen, cheese to provide a world class product at an incredible value!
   
   As part of our kitchen prep team you will help ensure we are serving an excellent pizza from the crust up!
   
   Be a part of our fun, fast paced, flexible, and people focused work environment where you can find your first job or work on leadership skills and find a place to advance. You will learn better communication, task management, customer service and team work!
   This job is more than serving pizza, it is serving people by holding to our values of:
   Serving others: We are in the business of making our customers’ lives easier every chance we get. We are generous and selfless.
   Owning your work: We give more than what’s expected. We embrace accountability and care deeply. We have relentlessly high standards and never accept less than the best.
   Inventing Something: We make things happen. We are curious, adventurous and open-minded. We believe in taking the initiative to improve whatever we touch. We dream it, then do it.
   Never Giving Up: We act fast with fearless determination. Obstacles never stop us from reaching our goals.
   Being an All-Star: We believe in more than just being a player. We aim to raise the bar, inspire, motivate, mentor, and make an impact. We strive to be a force of good and a source of fun.
   Benefits: Employee Discounts Flexible hours Leadership opportunities
   Requirements: Authorized to work in the United States Must be at 18 years or older Friendly Fun Hard working Dependable Respectful Company Introduction The global chain that Little Caesars is today began with a blind date between Mike Ilitch and Marian Bayoff that was arranged by Mike’s father in 1954. Within just a matter of months, the couple was married. We continue to be a family owned business that believes in hard work, having fun and making it so every family can afford pizza night.

   Copy this example

   

5. Post your job

   There are a few common ways to find support team members for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your support team member job on Zippia to find and recruit support team member candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting support team members requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new support team member

   Once you've selected the best support team member candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   Once that's done, you can draft an onboarding schedule for the new support team member. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a support team member?