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Deal with People
Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.Education
Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.
Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.
The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.
Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education.Training
Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.Advancement
For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.Important Qualities
Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.
Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.
Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.
Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.
Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.
Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.
Some employers require a criminal background check. In some settings, workers need a valid driver’s license.
Average Length of Employment
Top Careers Before Support Worker
Top Careers After Support Worker
Hispanic or Latino8.8%
Black or African American0.9%
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University of Phoenix11.7%
University of Alabama6.0%
University of Southern Maine5.0%
Alabama State University5.0%
University of South Alabama5.0%
Youngstown State University4.6%
Essex County College4.3%
Bristol Community College3.5%
University of Kentucky3.5%
University of Maine3.2%
Wichita State University3.2%
Georgia Southern University3.2%
Grand Canyon University3.2%
Unfortunately we don’t have enough data for this section.
|Job Title||Company||Location||Start Date||Salary|
|Legal Support Worker||Stec, Inc.||Santa Ana, CA||Jun 03, 2009||$180,000|
|Legal Support Worker||Bingham McCutchen LLP||Washington, DC||Sep 01, 2013||$160,000|
|Legal Support Workers, All Other||Fish & Richardson P.C.||Boston, MA||Sep 22, 2008||$100,000|
|Legal Support Workers, All Other||Latham & Watkins LLP||Los Angeles, CA||Apr 13, 2009||$85,010|
|Legal Support Workers||Scully, Scott, Murphy & Presser PC||Garden City, NY||Sep 20, 2010||$80,000|
|Legal Support Workers, All Other||Lahive & Cockfield LLP||Boston, MA||Jan 14, 2009||$80,000|
|Legal Support Worker, All Other||Knobbe, Martens, Olson and Bear, LLP||Irvine, CA||Nov 05, 2008||$79,082|
|Legal Support Workers, All Other||Law Offices of Vicken H. Hagopian, Inc.||CA||Nov 22, 2013||$72,800|
|Legal Support Worker||Dacheng Law Offices, LLP||New York, NY||Sep 01, 2015||$72,210|
|Legal Support Worker||Global Patent Solutions, LLC||Scottsdale, AZ||Apr 16, 2015||$72,000|
|Office and Administrative Support Workers, All Other*||Semyung USA, Inc.||Troy, MI||Dec 17, 2013||$71,136|
|Legal Support Workers, All Other||Dolby Laboratories, Inc.||San Francisco, CA||Sep 24, 2010||$69,364|
|Supervisor of Office & Administrative Support Workers||Jr Trading||Monmouth Junction, NJ||Oct 25, 2007||$52,467|
|Legal Support Worker, All Others||Law Offices of Guang Jun Gao, LLP.||NY||Aug 31, 2014||$52,175|
|Managers of Office and Administrative Support Workers||The Law Office of Lee & Associates, PC||Duluth, GA||Dec 19, 2008||$51,600|
|Manager of Office Support Workers||Trimax Financial Services, Inc.||Conyers, GA||Jul 16, 2010||$51,480|
|First-Line Managers of Office & Administrative Support Workers||L.G. Gatus Medical Group||Los Angeles, CA||Nov 18, 2009||$51,445|
|1St. Line Supervisor/Manager of Office & Administrative Support Workers||Aaaza Inc.||Los Angeles, CA||Sep 14, 2011||$51,272|
|Legal Support Workers, All Other||University of Ks Medical Center Research Institute||Kansas City, KS||Jun 02, 2011||$50,731 -
|Firstline Supervisors/Managers of Office and Administrative Support Workers||Pavillion Agency Inc.||New York, NY||Nov 02, 2010||$49,065|
|Legal Support Worker||Espinoza Law Offices Pa||Lakeland, FL||Sep 16, 2014||$37,752|
|Legal Support Workers, All Other||Suffolk Probate and Family Court||Boston, MA||Mar 05, 2008||$37,660|
|Legal Support Worker||Jun Wang & Associates, P.C.||NY||Sep 15, 2011||$37,566|
|Legal Support Worker||Jun Wang&Associates, P.C.||NY||Sep 15, 2011||$37,566|
|Legal Support Workers||Guanghua Law Group||Ellicott City, MD||Jan 09, 2016||$37,566|
|Legal Support Worker||Guanghua Law Group||Ellicott City, MD||Mar 09, 2016||$37,566|
|Legal Support Worker||Jun Wang & Associates, P.C.||NY||Sep 20, 2011||$37,566|
|Legal Support Worker||Marcella USA Ltd.||New York, NY||Oct 01, 2014||$37,500|
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The Support Worker
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