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Become A Support Worker

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Working As A Support Worker

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $30,830

    Average Salary

What Does A Support Worker Do At Bay Cove Human Services

* Provide direct care and shift coverage for a residential program serving adults with mental illness.
* Ensure the clients stability, safety, health promotion and maintenance, and acquisition of community living skills.
* Accompany residents on appointments and community outings.
* Implement behavioral and psychiatric rehabilitation treatment plans.
* Work collaboratively with other treatment providers, family, and guardians to ascertain that the needs of the clients are attended to in a manner that maximizes each person’s dignity and quality of life.
* Provide crisis intervention and routine medication administration.
* Maintain cleanliness of home, providing assistance with cleaning rooms and common areas and fully cleaning areas that residents do not have the skills to complete.
* Assist in all aspects of home life such as meal planning and preparation, budgeting and leisure time

What Does A Support Worker Do At The Kennedy Center, Inc.

* Act as case manager to assigned caseload.
* Complete documentation and submit to DDS six months and annually.
* Attend and facilitate IP and semi annual meetings.
* Provide supervision and counseling to residents so as to foster their individual growth and development within a variety of supported living option units.
* Ensure resident's medical, dental, dietary, psychological and all other service recommendations and treatments are followed through as identified on the Individual's Overall Plan of Care.
* Communicate with interdisciplinary team, including DDS, family/guardian, registered nurses and behaviorists.
* Hours: See below

What Does A Support Worker Do At Sodexo Inc.

* Delivers and picks up a wide variety of materials such as mail, glassware, dry ice, incoming freight, stationery supplies, chemicals, electronic equipment and other materials on a daily basis throughout the site and according to priority.
* Drives delivery trucks, adhering to safety precautions and Federal and State Regulations such as when delivering hazardous materials, which include but are not limited to radioactive chemicals.
* Maintains and inspects trucks as required in adherence to regulations.
* Deposits hazardous materials into proper receptacles and transports waste to appropriate disposal areas.
* Coordinates and schedules transportation, utilizing efficient delivery routes.
* Adheres to safety precautions when packing, unpacking, shipping, mixing, moving or cleaning equipment used with chemicals, biological materials or radioactive substances.
* Lifts and packs freight in delivery trucks safely and with knowledge of materials to be shipped.
* Operates a wide variety of equipment such as tow motors, pallet jacks, manual jacks and hand truck to move, store, pack or freight deliver.
* Checks shipping labels and transportation documents for accuracy and completeness.
* Prepares paperwork associated with delivery or the receipt of materials such as purchase orders, verifications of receipt, insurance forms, radioactive material reports, etc.
* Maintains delivery truck by checking and refilling fuel, oil and tires or arranging for necessary reports as required.
* May handle bio-hazardous and/or radioactive materials.
* Complies with all Sodexo HACCP policies and procedures.
* Complies with all company safety and risk management policies and procedures.
* Reports all accidents and injuries in a timely manner.
* Participates in regular safety meetings, safety training and hazard assessments.
* Attends training programs (classroom and virtual) as designated.
* May perform other duties and responsibilities as assigned

What Does A Support Worker Do At Columbus State Community College

* To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.
* Reasonable accommodations will be made for disabled persons, covered by the Americans with Disabilities Act, in accordance with its requirements.
* Fulfills work orders and submits completed works orders accurately and promptly.
* Works assigned schedule, exhibits regular and predictable attendance and works overtime as required to meet workload demands.
* Moves office and conference room furniture, such as desks, chairs, cabinets, bookcases, etc. within rooms, between buildings, regional learning centers and campuses.
* Replaces, removes or reorganizes classroom and lobby furnishings on campus and at off-campus sites.
* Moves items such as stage, tables and chairs in support of event set-ups for campus meetings, classroom activities, public events, or conferences.
* Ensures cleanliness and appearance of facilities by monitoring classrooms, offices, lobbies, restrooms and secured administrative areas.
* Locates and removes any unsightly markings, stickers, decals, advertisement or graffiti.
* Reports visible damages in areas of building to include wall, ceiling, stairwells and floor.
* Reports unsafe, abnormal or destructive use of buildings, classrooms, lobbies and their contents to public safety.
* Performs safe clean-up, removal, and disposal of blood borne pathogens and other infectious or hazardous materials.
* Responds and performs emergency cleanup related to weather emergencies.
* Drives campus vehicles to pick-up and deliver supplies, furniture and other equipment
* Operates fork-lift to move and relocate heavy furnishings or equipment.
* Clears walks and stairs of ice and snow.
* Shovels and applies calcium and salt to area.
* Sweeps debris or snow from entrances and exits.
* Maintains cleanliness of department vehicles and equipment and returns equipment to storeroom immediately after use.
* May support parking operations with lot setups, closures, and staffing as needed.
* Other duties as assigned.
* Worker Characteristics:
* Demonstrates excellent interpersonal skills.
* Exhibits positive customer-oriented attitude and professional demeanor.
* Demonstrates the ability to work independently, as well as within a team

What Does A Support Worker Do At Vivint

* Provide technical and customer support via telephone for inbound calls
* Develop extensive knowledge of Vivint Smart Home's varied product line and installation processes
* Educate customers on the use of Vivint Smart Home systems and products
* Use Vivint Smart Home Knowledge Management System to troubleshoot varying degrees of technical support problems for customers
* Create service tickets for issues not able to be resolved over the phone
* Accurately record customer’s technical issues
* Answer customer’s billing questions/concerns
* Proficient communication skills (verbal and written)
* Ability to solve unique technical problems
* Must be able to multi-task while using different internal programs
* Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone
* Passion for providing quality customer service
* Ability to envision product scenarios in order to help customers solve problems
* Must feel comfortable with de-escalating phone calls
* Ability to adapt to system/process changes quickly while retaining new information
* Must be able to work five weekdays
* Must have 100% attendance during the 4 week training
* Ability to adhere to a strict attendance/punctuality policy

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How To Become A Support Worker

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Support Worker jobs

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Real Support Worker Salaries

Job Title Company Location Start Date Salary
Legal Support Worker Stec, Inc. Santa Ana, CA Jun 03, 2009 $180,000
Legal Support Worker Bingham McCutchen LLP Washington, DC Sep 01, 2013 $160,000
Legal Support Workers, All Other Fish & Richardson P.C. Boston, MA Sep 22, 2008 $100,000
Legal Support Workers, All Other Latham & Watkins LLP Los Angeles, CA Apr 13, 2009 $85,010
Legal Support Workers Scully, Scott, Murphy & Presser PC Garden City, NY Sep 20, 2010 $80,000
Legal Support Workers, All Other Lahive & Cockfield LLP Boston, MA Jan 14, 2009 $80,000
Legal Support Worker, All Other Knobbe, Martens, Olson and Bear, LLP Irvine, CA Nov 05, 2008 $79,082
Legal Support Workers, All Other Law Offices of Vicken H. Hagopian, Inc. CA Nov 22, 2013 $72,800
Legal Support Worker Dacheng Law Offices, LLP New York, NY Sep 01, 2015 $72,210
Legal Support Worker Global Patent Solutions, LLC Scottsdale, AZ Apr 16, 2015 $72,000
Office and Administrative Support Workers, All Other* Semyung USA, Inc. Troy, MI Dec 17, 2013 $71,136
Legal Support Workers, All Other Dolby Laboratories, Inc. San Francisco, CA Sep 24, 2010 $69,364
Supervisor of Office & Administrative Support Workers Jr Trading Monmouth Junction, NJ Oct 25, 2007 $52,467
Legal Support Worker, All Others Law Offices of Guang Jun Gao, LLP. NY Aug 31, 2014 $52,175
Managers of Office and Administrative Support Workers The Law Office of Lee & Associates, PC Duluth, GA Dec 19, 2008 $51,600
Manager of Office Support Workers Trimax Financial Services, Inc. Conyers, GA Jul 16, 2010 $51,480
First-Line Managers of Office & Administrative Support Workers L.G. Gatus Medical Group Los Angeles, CA Nov 18, 2009 $51,445
1St. Line Supervisor/Manager of Office & Administrative Support Workers Aaaza Inc. Los Angeles, CA Sep 14, 2011 $51,272
Legal Support Workers, All Other University of Ks Medical Center Research Institute Kansas City, KS Jun 02, 2011 $50,731 -
$72,000
Firstline Supervisors/Managers of Office and Administrative Support Workers Pavillion Agency Inc. New York, NY Nov 02, 2010 $49,065
Legal Support Worker Espinoza Law Offices Pa Lakeland, FL Sep 16, 2014 $37,752
Legal Support Workers, All Other Suffolk Probate and Family Court Boston, MA Mar 05, 2008 $37,660
Legal Support Worker Jun Wang & Associates, P.C. NY Sep 15, 2011 $37,566
Legal Support Worker Jun Wang&Associates, P.C. NY Sep 15, 2011 $37,566
Legal Support Workers Guanghua Law Group Ellicott City, MD Jan 09, 2016 $37,566
Legal Support Worker Guanghua Law Group Ellicott City, MD Mar 09, 2016 $37,566
Legal Support Worker Jun Wang & Associates, P.C. NY Sep 20, 2011 $37,566
Legal Support Worker Marcella USA Ltd. New York, NY Oct 01, 2014 $37,500

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Top Skills for A Support Worker

FoodAssistanceBehavioralProblemsSafeEnvironmentChildSupportDailyLivingSkillsMentalHealthIssuesCrisisInterventionPersonalCareCustomerServiceTreatmentPlansDataEntryLifeSkillsSupportServicesSocialSkillsDevelopmentalDisabilitiesPersonalHygieneDirectSupervisionCommunityResourcesIndependentLivingSkillsDailyLivingActivities

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Top Support Worker Skills

  1. Food Assistance
  2. Behavioral Problems
  3. Safe Environment
You can check out examples of real life uses of top skills on resumes here:
  • Reviewed and determined individual and family eligibility of federal food assistance.
  • Counseled and advised clients on behavioral problems, daily decision making, and resolution of problems.
  • Maintain a safe environment for the service recipient; prevent harm to service recipient, self, and others.
  • Attend court proceedings to assist with child support enforcement.
  • Assist residents with daily living skills and developmental support with independent community skills.

Top Support Worker Employers

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Support Worker Videos

The Support Worker

Ellen Burgess - Care Support Worker

Personal Support Worker - Durham College

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