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Supported the director skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical supported the director skills. We ranked the top skills for supported the directors based on the percentage of resumes they appeared on. For example, 11.2% of supported the director resumes contained customer service as a skill. Continue reading to find out what skills a supported the director needs to be successful in the workplace.

15 supported the director skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how supported the directors use customer service:

Transitioned MySQL Support organization and customers to Oracle support policies, procedures and tools while maintaining exceptional customer service.
Plan, coordinate and implement continuous Quality improvement initiatives to attain high quality customer service & resident care.

2. Client Facing

Here's how supported the directors use client facing:

Defined and delivered metrics to manage productivity, creating executive and client facing dashboards.

3. Project Management

Here's how supported the directors use project management:

Developed staff skill sets and drove the accountability necessary for effective project management, meeting management and communication support.
Implemented a new support ticketing system including requirements identification, project management, and training program.

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how supported the directors use technical support:

Developed the infrastructure and processes for technical support, including escalation, call management software selection, customization, and implementation.
Contributed additional service and expertise managing technical support and budgeting for three corporate offices and a regional sales office.

5. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how supported the directors use oversight:

Supervised and provided oversight for Force Protection/Anti-Terrorism, Innovative Readiness Training, Security Programs, and domestic support missions.
Included oversight and administration of corporate communications, business continuity planning, security awareness training and identity management.

6. PowerPoint

Here's how supported the directors use powerpoint:

Conceptualized and produced Microsoft PowerPoint presentations used in executive, technical, and sales meetings.
Fashioned PowerPoint presentations for meetings and special events.

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7. Support Services

Support services are services that support the organization internally and are usually non-revenue generating. Examples include, IT, admin, HR, etc.

Here's how supported the directors use support services:

Managed customer support services including backup procedures, testing network connections, equipment installation, and remote assistance.
Managed multiple support services including engineering, bio-medical engineering, housekeeping, laundry/linen and food service.

8. Post Sales

Here's how supported the directors use post sales:

Own all technical delivery for both pre and post sales activities.

9. Customer Satisfaction

Here's how supported the directors use customer satisfaction:

Served as primary customer liaison for strategic accounts and coordinated cross-functional teams and earned highest customer satisfaction ratings of any department.
Participated in semi-annual presentations to national product user group conferences resulting in increased customer satisfaction of the support and installation process.

10. Customer Support

Here's how supported the directors use customer support:

Provided effective training and supervision to customer support representatives with regard to customer and the proper support protocols.
Monitored the daily activities and call monitored customer support team for quality assurance.

11. Direct Reports

Here's how supported the directors use direct reports:

Supervised and provided direction for ten technical direct reports regarding network activities.
Managed global support organization with 2 direct reports and 35 global personnel which was part of a total organization of 100.

12. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how supported the directors use human resources:

Create effective infrastructure of administration, operation and human resources for start-up company.
Direct internal Human Resources and Organization Development strategy and activities.

13. Strategic Direction

Here's how supported the directors use strategic direction:

Formulated and communicated strategic direction for the center.
Provide strategic direction and planning for 10 full time employees and 40 part time employees.

14. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how supported the directors use professional development:

Provided Professional Developments for all of Providence of Delaware on Classroom Management and Intervention Plans.
Provide a disciplined and fair command climate and mentor subordinate personnel in professional development.

15. Client Satisfaction

Here's how supported the directors use client satisfaction:

Dedicated focus on client satisfaction and resolution.
Initiated both short and long range plans and objectives for improving client satisfaction, profitability, timeliness, quality and compliance.

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List of supported the director skills to add to your resume

The most important skills for a supported the director resume and required skills for a supported the director to have include:

Customer Service
Client Facing
Project Management
Technical Support
Oversight
PowerPoint
Support Services
Post Sales
Customer Satisfaction
Customer Support
Direct Reports
Human Resources
Strategic Direction
Professional Development
Client Satisfaction
Windows
Service Delivery

Financial Analysis
KPI
Saas
HIPAA
R
Technical Issues
Dementia Care
Business Objectives
SLA
Americas
QA
Payroll
Executive Management
Support Organization
Product Development
Medicaid
Process Improvement

Business Development
Product Quality
Logistics
Developmental Disabilities
Staff Development
Performance Evaluations
SharePoint
ITIL
Strategic Plan
Linux
Technical Training
Business Processes
VoIP
Expense Reports
Travel Arrangements

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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