What does a supported the director do?
Supported the Director is responsible for keeping updating service delivery and leading a squad of maintenance contract sales personnel. They also help the organization in the regulation of starting JCAHO accreditation. Skills required for this position include analytical skills, leadership skills, and managerial skills.
Supported the director responsibilities
Here are examples of responsibilities from real supported the director resumes:
- Lead a team of maintenance contract sales professionals and group of repairs and logistics personnel.
- Manage a Microsoft exchange environment and order all the server hardware build servers with Linux OS.
- Lead efforts to re-architect older unix server and storage technology to new tier-1 technologies for greater reliability and reduce costs.
- Manage the deployment, patching, and updating of PC's through automation tools to minimize effort and increase success rates.
- Segregate application and operations release functions into pre-defined windows to eliminate conflicting implementation schedules and manage dependencies and exceptions across organization.
- Assist in QA of releases when time permit.
- Define strategy and process for company's first formal QA function.
- Create standardized core processes using ITIL best practices after company mergers.
- Develop system reporting metric scorecards to track and analyze outages and service interruptions against SLA's.
- Work on design and development for HIPAA compliantpatient engagement system and planning for pilot program using the system
- Key player in the implementation of ITIL disciplines, including incident, change and problem management into operations.
- Develop performance metrics (SLA) around customer requests, monitoring use, wait time, and issue resolution.
- Help customers resolve accounts receivable, accounts payable, general ledger, payroll, financial, and tax questions.
- Develop and present PowerPoint presentations for annual meetings for business partners.
- Research and implement cloud storage solutions to facilitate collaboration with clients.
Supported the director skills and personality traits
We calculated that 11% of Supported The Directors are proficient in Customer Service, Client Facing, and Project Management. They’re also known for soft skills such as Business skills, Organizational skills, and Analytical skills.
We break down the percentage of Supported The Directors that have these skills listed on their resume here:
- Customer Service, 11%
Transitioned MySQL Support organization and customers to Oracle support policies, procedures and tools while maintaining exceptional customer service.
- Client Facing, 8%
Defined and delivered metrics to manage productivity, creating executive and client facing dashboards.
- Project Management, 8%
Developed staff skill sets and drove the accountability necessary for effective project management, meeting management and communication support.
- Technical Support, 6%
Developed the infrastructure and processes for technical support, including escalation, call management software selection, customization, and implementation.
- Oversight, 5%
Supervised and provided oversight for Force Protection/Anti-Terrorism, Innovative Readiness Training, Security Programs, and domestic support missions.
- PowerPoint, 5%
Conceptualized and produced Microsoft PowerPoint presentations used in executive, technical, and sales meetings.
Common skills that a supported the director uses to do their job include "customer service," "client facing," and "project management." You can find details on the most important supported the director responsibilities below.
Business skills. To carry out their duties, the most important skill for a supported the director to have is business skills. Their role and responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Supported the directors often use business skills in their day-to-day job, as shown by this real resume: "led customer support integrated product team ensuring customer support business element alignment. "
Organizational skills. Many supported the director duties rely on organizational skills. "some it managers must coordinate the work of several different it departments to make the organization run efficiently.," so a supported the director will need this skill often in their role. This resume example is just one of many ways supported the director responsibilities rely on organizational skills: "worked closely with executive management on critical issues and organizational policies. "
Analytical skills. This is an important skill for supported the directors to perform their duties. For an example of how supported the director responsibilities depend on this skill, consider that "it managers must analyze problems and consider and select the best ways to solve them." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a supported the director: "lead the largest race data acquisition company in the world to have the best customer support. ".
Leadership skills. A big part of what supported the directors do relies on "leadership skills." You can see how essential it is to supported the director responsibilities because "it managers must lead and motivate it teams or departments so that workers are efficient and effective." Here's an example of how this skill is used from a resume that represents typical supported the director tasks: "provided leadership to 4 program directors and 15 case managers ensuring teamwork, appropriate training and professional development opportunities. "
Communication skills. Another common skill required for supported the director responsibilities is "communication skills." This skill comes up in the duties of supported the directors all the time, as "it managers must explain their work to top executives and give clear instructions to their subordinates." An excerpt from a real supported the director resume shows how this skill is central to what a supported the director does: "coordinate communication between sales, marketing and product development to facilitate new product launch. "
The three companies that hire the most supported the directors are:
- BlueCross BlueShield of Tennessee8 supported the directors jobs
- CMSA7 supported the directors jobs
- Gallagher3 supported the directors jobs
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Compare different supported the directors
Supported the director vs. Data manager
A data manager is responsible for monitoring the efficiency of the company's technology systems and network infrastructures. Data managers ensure the safety and security of the databases to avoid unauthorized access that may pose risks for business operations. They assist the technology team in developing data management protocols and smooth navigation of the network systems. A data manager must have excellent knowledge of the technology industry, as well as having a strong command on system codes and programming languages, to immediately identify inconsistencies, and perform troubleshooting to fix these discrepancies.
There are some key differences in the responsibilities of each position. For example, supported the director responsibilities require skills like "oversight," "powerpoint," "support services," and "post sales." Meanwhile a typical data manager has skills in areas such as "data analysis," "visualization," "data quality," and "data collection." This difference in skills reveals the differences in what each career does.
The education levels that data managers earn slightly differ from supported the directors. In particular, data managers are 0.7% more likely to graduate with a Master's Degree than a supported the director. Additionally, they're 0.3% less likely to earn a Doctoral Degree.Supported the director vs. Implementation manager
An implementation manager specializes in introducing new systems, networks, and processes to the entire company workforce. Typically, their responsibilities revolve around overseeing the implementation team to ensure that everything is running smoothly, devising action and work plans, coordinating with different departments, monitoring requisitions and information materials, and verifying their accuracy. An implementation manager may also address issues and concerns, providing technical support when necessary. Furthermore, it is essential to lead and encourage the team, all while adhering to the company's policies and regulations.
Each career also uses different skills, according to real supported the director resumes. While supported the director responsibilities can utilize skills like "oversight," "powerpoint," "support services," and "human resources," implementation managers use skills like "account management," "client relationships," "client expectations," and "enterprise resource planning."
In general, implementation managers achieve similar levels of education than supported the directors. They're 1.4% less likely to obtain a Master's Degree while being 0.3% less likely to earn a Doctoral Degree.Supported the director vs. Delivery manager
A delivery manager oversees the delivery process and workforce in a company, ensuring accuracy and timeliness. Their responsibilities primarily revolve around coordinating all personnel, managing budgets and schedules, and monitoring all shipments and logistics. A delivery manager must also review orders, address issues and concerns to provide corrective measures quickly, evaluate team members' performance, and train new employees. They may also serve as the point of contact among clients and offer products or services. Furthermore, as a manager, it is essential to lead and encourage the team while implementing the company's policies and guidelines.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from supported the director resumes include skills like "technical support," "oversight," "powerpoint," and "support services," whereas a delivery manager is more likely to list skills in "exceptional client," "portfolio," "cloud," and "healthcare. "
Delivery managers earn the highest salary when working in the technology industry, where they receive an average salary of $115,508. Comparatively, supported the directors have the highest earning potential in the utilities industry, with an average salary of $154,201.Most delivery managers achieve a similar degree level compared to supported the directors. For example, they're 2.1% less likely to graduate with a Master's Degree, and 0.8% less likely to earn a Doctoral Degree.Supported the director vs. Technical services manager
A technical services manager is an individual who supervises and collaborates with staff members and clients to implement maintenance and repairs to the information technology (IT) system. Technical services managers must assist the technical operations performed by programmers and IT support experts to ensure that clients' targets are achievable. They must develop policies and strategies that are effective in fixing critical technical and procedural issues. Technical services managers must also ensure that software and hardware components are up-to-date.
Types of supported the director
Updated January 8, 2025
