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Working at SupportNinja

Zippia Score 3.7

Overview

Revenue

Reviews

CEO & Executives

SupportNinja overview

Industry
Outsourcing/Offshoring
Revenue
$17M
Headquarters
Employees
3,000
Founded In
Website
Organization Type
Private
Social Media
SupportNInja provides affordable outsourcing solutions to emerging startups. Their goal is to help new businesses build and run a strong, cost-efficient and sustainable customer support infrastructure. The importance of having a proper infrastructure in place cannot be overstated. As companies expand, they tend to become overwhelmed by the growing demand. Every new company reaches a point where something's gotta give. Their team is here to take the reins on your support operations so that you can move forward with your vision, unhindered. They learn the ins and outs of your company's product so that they can take the front lines in managing your customers' satisfaction. Every company is paired with a US-based account manager whose primary job is to ensure that the team is not only meeting their expectations, but exceeding their KPIs - whether those are conversion rates or CSAT scores. Maybe it's their team. Maybe it's their innovative system. Maybe it's their inclination toward perfection. Whatever it is - they help businesses grow without the growing pains. The company's roots began long before it was founded in 2014. SupportNinja's Cody McLain founded a previous venture, PacificHost. A hosting company at heart, PacificHost would grow to provide managed virtual and dedicated servers in its Dallas-based datacenter. In just four short years, the company grew to service over 30,000 websites and 7,000 customers in over 100 countries worldwide. The tremendous growth that PacificHost experienced meant that a team of support technicians and Linux administrators would be necessary to staff it.
A large professional company with 3,000 employees and an annual revenue of $17.0M, SupportNinja is headquartered in Austin, TX.
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The team at SupportNinja

  • The key people at SupportNinja is Craig Crisler.
Key People
Craig Crisler

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SupportNinja Financial Performance

7.1
Performance Score

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Updated March 14, 2024

Zippia gives an in-depth look into the details of SupportNinja, including salaries, political affiliations, employee data, and more, in order to inform job seekers about SupportNinja. The employee data is based on information from people who have self-reported their past or current employments at SupportNinja. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by SupportNinja. The data presented on this page does not represent the view of SupportNinja and its employees or that of Zippia.

SupportNinja may also be known as or be related to Ninja Partners Inc, Ninja Partners Inc., SupportNinja and Supportninja.