Surgery scheduler job description

Position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider’s templates. The Surgical Scheduler must schedule office based and out-patient based procedures consistent with the patient’s diagnosis and procedure request. Also requires excellent customer service skills with patients, employees and referring providers. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized and be able to manage demanding workload with accuracy.
Responsibilities:
Duties and Responsibilities
• Schedules office and out-patient based medical procedures for patients with appropriate provider and time/location slot, utilizing appropriate scheduling templates.
• Interfaces with appropriate staff to ensure a cohesive working relationship.
• Enter notes/special instructions needed for scheduling in the electronic medical record.
• Completes accurate documentation for patients for scheduled procedures and surgeries.
• Provides accurate, detailed information to patients regarding appointment preparations, time of patients scheduled arrival, and any other directional information needed: takes appropriate action in responding to questions from patients.
• Confirm patient’s insurance provider and work cohesively with internal staff to obtain prior authorizations/referrals and paperwork needed for the appointment.
• Assists other members of the department as needed.
• Completes other duties assigned.
• Corresponding via email to both internal and external providers/practices in order to appropriately gather all the required information to schedule a patient.
Qualifications:
Education and Experience
• Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling or equivalent combination of education and experience.
• Familiarity with EMR systems.
Qualifications and Requirements
• Must demonstrate consistent professional conduct and meticulous attention to detail.
• Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff and other healthcare professionals.
• Critical thinking skills and a positive attitude are essential.

Surgery Scheduler
Pay: $18-22
Job Type: Full-time, Permanent
Clinic Locations: San Antonio, TX (78229)
Hours: M-F 8-5pm or M-F 8:30-5pm

Do you want to impact patient lives by joining a successful healthcare company? If so, we are hiring compassionate healthcare professionals like you to join our team as a Surgery Scheduler within a fast-paced cardio center. As a Surgery Scheduler, you would be part of an innovative team that is responsible for scheduling patients for surgical appointments, communicating with providers and facility, and ensuring that surgeries are being scheduled and coordinated in a timely and organized manner.

Job Responsibilities:
- Responsible for patient scheduling of all testing and surgical procedures.
- Maintain surgeons surgical schedules as well as having all patient contact regarding any surgical information or questions.
- Obtain prior authorization with insurance companies as well as handling information to the hospitals regarding procedure
-Maintain efficient surgery schedule by monitoring daily activities and resolving potential conflicts. Scheduled post surgical appointments.
- Document and collect patient data to maintain accuracy and security.
- Obtain any clearance paperwork needed prior to surgery.
- Counsel patient about personal financial responsibility and collaborated with insurance and billing to resolve patient accounts.
- Foster collaborative relationships among health care team by communicating, responding to requests and building rapport.
Requirements:
-1+ year surgical scheduling experience is required

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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Join Cleveland Clinic's Hillcrest Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Hillcrest Hospital earned the No. 3 hospital ranking in Cleveland and the No. 4 hospital ranking in Ohio, according to the U.S. News & World Report. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As an Assistant Nurse Manager in our Surgery Institute, you will work under the direction of our Nurse Manager to provide clinical supervision and coordinate unit clinical operations with other departmental disciplines. Your duties will include but are not limited to:
- Reviewing major operational patient care issues.

- Participating in interviewing, selecting and appraising the performance of employees.

- Coordinating patient admissions, discharges, transfers and other operational issues.

-Being a part of department leadership meetings and continuous improvement activities.

Our ideal candidate is someone who has:
-A strong attention to detail and a drive for excellence.

-Strong interpersonal and communication skills.

-Excellent critical thinking skills and decisive judgement.

-A strong passion for leadership and works well in a team.

This is an excellent opportunity for someone who seeks to enhance their management skills through learning and growth opportunities. This opportunity also offers tuition reimbursement after one year of employment.

Cleveland Clinic provides what matters most: career growth, delivering world-class care to our patients, continuous learning, exceptional benefits and working for an organization that offers many long-term career paths. Join us and experience a culture where opportunities to advance and the support to get there go hand-in-hand.
Responsibilities:
Facilitates communication and collaboration among unit staff and other departments and units regarding issues related to patient care. Ensures continuity of patient care information between shifts, coordinates patient admitting, discharges, transfers and other operational issues. Reviews major operational patient care issues with Nurse Managers. Provides ongoing clinical evaluations of nurses and other direct and indirect patient care providers on assigned unit/area. Counsels employees on performance issues, administers initial corrective actions, collaborates in monitoring attendance issues. Alerts nurse manager of significant clinical or other performance issues. Participates in interviewing, selecting and appraising the performance of employees. Monitors the adherence to EEO/AAP goals and guidelines. Administers Nursing Institute, departmental and CC policies and procedures. Supervises and participates in the daily delivery of patient care on assigned unit/area. Prepares schedule of work assignment assuring adequate coverage on all shifts. Participates in and supports quality improvement projects, outcomes studies and research initiatives; participates in department and committees as assigned. Assists in orienting new personnel, continuing education and in-service educational programs. Other duties as assigned.
Education:
Graduated from an accredited school of professional nursing. Bachelor's Degree in Nursing required. Strong demonstrated clinical knowledge and skills; good oral, written and interpersonal skills, strong analytical and organization skills.
Certifications:
Current state licensure as Registered Nurse (RN). Basic Life Support (BLS) through American Heart Association (AHA) If in a Critical Care area an Advanced Cardiac Life Support (ACLS) through American Heart Association (AHA) Certification must be presented upon hire or within first year of employment. Within one year of hire RNs in Children's Hospital and Children's Hospital for Rehabilitation will achieve and maintain Pediatric Advanced Life Support (PALS) through American Heart Association (AHA) with the exception of the Neonatal Intensive Care Unit RNs who must achieve and maintain Neonatal Resuscitation Program (NRP) through American Heart Association (AHA) provider status and RNs in the Special Delivery Unit, who must achieve and maintain Advanced Cardiac Life Support (ACLS) through American Heart Association (AHA). ONS Chemo/Bio course complete within 2 years of employment if employed on units inpatient and/or outpatient where chemo is administered. If in an Adult/Combined EDs, ACLS upon hire or within one year of beginning work in the Emergency Department. If in an ED, Pediatric Advanced Life Support (PALS) through American Heart Association (AHA) upon hire or within one year of beginning work in the Emergency Department. In Dedicated Trauma Centers, Trauma Nursing Core Course (TNCC - adult) or Emergency Nurse Pediatric Course (ENPC - pediatric) upon hire or within 24 months of beginning work in the Emergency Department. Vascular Access Registered Nurse (VARN) program attendance required and obtains either a Certified Registered Nurse Infusion (CRNI) or Vascular Access Board Certified (VA-BC) certification upon hire or within a year of hire in Peripherally Inserted Central Catheter (PICC) areas.
Complexity of Work:
Within scope of job, requires critical thinking, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.
Work Experience:
Minimum two year recent clinical nurse experience required.
Physical Requirements:
Requires full range of motion, manual and finger dexterity and eye-hand coordination. Requires standing and walking for extensive periods of time. Requires corrected hearing and vision to normal range. Requires some exposure to communicable disease or bodily fluids. Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work.
Personal Protective Equipment:
Follows standard precautions using personal protective equipment as required.