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Surgery scheduler part time jobs

- 95 jobs
  • Delivery Scheduler

    Cabinetworks Group

    Middlefield, OH

    Responsible for contacting consumers and customers to set up deliveries, coordinating production schedules, developing truck routes, and general customer service. PRINCIPAL FUNCTIONAL RESPONSIBILITIES: Contact consumers and customers via outbound calls, texts, and e-mails to establish a production date for the plant and a delivery date for the customer/consumer. Plan transportation routes to set locations based on geographic efficiencies. Coordinate with dispatchers to establish truck routes to ensure timely and efficient delivery schedules. Establish production dates for add-ons and expedited orders. Coordinate with dispatchers to establish truck routes on returns from customers/consumers. ESSENTIAL QUALIFICATIONS AND SKILLS: High School diploma or GED. 3 years of customer service experience. Proficient computer skills required including Microsoft Office Suite. Demonstrated successful ability to organize and prioritize work to ensure timely deadlines. Excellent problem-solving, critical thinking and decision-making skills. Demonstrated successful ability to perform accurate work under the pressures of tight schedules. Excellent verbal and written communication skills with the ability to interact with external customers. PREFERRED QUALIFICATIONS AND SKILLS: Associate or bachelor's degree in a related field. Delivery operations experience. Microsoft programs ShiftFull or Part TimeFull time Cabinetworks Group (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information. E-Verify Participation Poster: English & Spanish E-verify Right to Work Poster: English, Spanish
    $32k-60k yearly est. Auto-Apply 47d ago
  • Patient Access/Central Scheduling (Part-Time)

    Crystal Clinic Orthopedic Center 4.1company rating

    Akron, OH

    Central Scheduling- fast-paced, patient focused call center team The Patient Access Specialist is responsible for supporting Patient Access Services and Clinics at the Crystal Clinic Orthopaedic Center through training and education of new and current employees, providing financial counseling support to uninsured or underinsured patients, educating patients on benefits and out of pocket expenses, and providing coverage for access related functions at all locations throughout CCOC, including but not limited to training of staff on Patient Access functions, registration, scheduling including telehealth for clinics and total joint classes, insurance verification, and coverage to registration functions in other departments, locations, or service lines outside of Patient Access Services (Rehab Services, Radiology, Quick Care, Hospital, Surgery Center, or other areas not defined). Essential Job Functions/AccountabilitiesRegisters patients in an accurate, efficient, and professional manner to insure integrity of patient data in Cerner and Centricity systems; Conducts patient/guarantor interviews, explains hospital policies, financial responsibilities and Patient Rights and Responsibilities and Notice of Privacy Practices; Follows check-in procedures consistently for all patients ensuring that all forms are collected, completed, signed, and scanned into systems; Verifies insurance eligibility for upcoming patient appointments using, eligibility system; Provides advanced Insurance Verification when a response is not provided through automated systems, or requires further investigation by accessing insurance websites or occasional phone contact. Maintains confidentiality of sensitive information including, but not limited to, patient records, charts, hospital documents and employee information without exception, according to HIPAA guidelines. Stays updated with all point of service, pre-registration, registration, detail charge entry, insurance verification, authorizations for outpatient appointments or other services as appropriate to the staffing needs per location, and scheduling needs of the department. Answers questions and assists in problem solving; Provides technical guidance to staff as well as evaluates the success of their overall learning experience and makes recommendations for performance improvements to Patient Access Leadership. Facilitates the delivery of training and orientation to the front desk, scheduling, pre-registration, and check-out staff new to CCOC, in addition to providing continuing education to existing staff; Facilitates training sessions in department meetings, individualized instruction, or in the classroom as needed; Trains the point of service staff on co-pay collection, balancing, and batching polices. Acts as a mentor, coach, and role model using procedural, and customer service skills and actively promotes patient access initiatives; Leads by example in conducting customer service that is consistently positive, professional, supportive and cooperative; Assists Supervisor to ensure scheduling guidelines are up to date and current. Provides financial counseling services for patients that are uninsured, under-insured, and/or scheduled for surgery; Recruits, registers, and trains patients on how to use Patient Portal systems. Maintains strict privacy in regard to patient health and financial information; Participates in Performance Improvement activities and on-going initiatives. All other duties not specifically assigned. Position Requirements Education: High school diploma or GED required. College degree or progress towards degree preferred. Experience: One (1) year of demonstrated experience in Customer Service or various Patient Access related functions including patient registration, scheduling, verification. Proficient with Microsoft Office applications, cash handling, multitasking, excellent computer skills and knowledge of office equipment. Ability to train and cross coverage in other departments outside of Patient Access. Technical Skills: N/A Certifications/Licenses/Registrations: N/A Schedule: Monday-Thursday- Variable 7AM-6:30PM; Friday Variable 7AM-5PM Status: Part-Time 20 hours per week
    $28k-34k yearly est. 40d ago
  • Patient Services Representative (Toronto, OH)

    UPMC 4.3company rating

    Toronto, OH

    UPMC Community Medicine Incorporated is hiring a part-time Patient Services Representative to support Orthopaedic Specialists located at 1800 Franklin Street Specialty Suite Toronto OH 43964. This role will work 7:15AM-4:00PM every Monday with Dr. Hughes and 8:00AM-4:30PM every Wednesday with Dr. Fye (travel to the Moon office on the 1st and 3rd Thursday afternoon for Dr. Thomas Hughes and once a month in the morning on Tuesdays with Dr. Fye will be required) **Responsibilities:** + provide a warm greeting for all patients Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference Collect copayments and any other applicable patient payments at the point of service Confirm and/or update patient registration information at checkout Schedule follow-up appointments within the practice at checkout Schedule or connect patient to resources to schedule for ancillary services at checkout Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. Register patients in Biometrics (fingerprint recognition) program and explain benefits Promote MyUPMC patient portal and assist patients in registration when applicable + Assist patients in education of financial responsibility and connect them to advocacy resources as needed Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations Appropriately distribute / triage phone calls to other areas and / or clinical providers Assist with administrative duties in the office including but not limited to scanning of medical records and faxing*Performs in accordance with system-wide competencies/behaviors.*Performs other duties as assigned. + Completion of high school graduate or equivalent is required. + Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. + Two years of experience in a medical / billing / fiscal or customer service function is preferred. + Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**
    $28k-31k yearly est. 5d ago
  • Dental Practice Patient Coordinator

    Ridge Road Family Dentistry

    Cleveland, OH

    Job Description Are you an experienced dental professional with a passion for patient care and administrative excellence? Ridge Road Family Dentistry in Parma, OH is looking for a Dental Practice Patient Coordinator to become an integral part of our team full-time. If you have experience with scheduling, insurance claim processing, and treatment planning-and you know your way around Eaglesoft-we want to hear from you! We are offering this position competitive pay of $25 - $37 an hour (based on experience), a signing bonus, and great benefits such as PTO and a 401(k)! Join us and be part of a team that values professionalism, cutting-edge technology, and a results-driven approach to patient care. WHAT IS RIDGE ROAD FAMILY DENTISTRY ALL ABOUT? At Ridge Road Family Dentistry, we pride ourselves on being a private, well-established dental practice in Parma. Our team is built on trust, and we are passionate about providing exceptional care with a focus on patient comfort and satisfaction. We are a cutting-edge practice that uses the latest technology to deliver the best results for our patients. We have a strong commitment to professionalism, teamwork, and growth-values that are at the heart of everything we do. Our company culture is authentic, results-driven, and grounded in building lasting relationships. We believe in taking care of our team as much as we take care of our patients, offering a supportive and collaborative environment where everyone has a chance to grow. We hope you'll join us! WHAT THIS ROLE LOOKS LIKE As our Dental Practice Patient Coordinator, your day begins by ensuring our patient schedule is running smoothly. You confirm appointments, assist with treatment planning, and navigate insurance claim processing to ensure everything is in order. Throughout the day, you interact with patients, providing them with the information they need, answering questions, and guiding them through the office's processes. Using Eaglesoft software, you will keep patient records up-to-date and support the office's day-to-day operations, all while maintaining a positive, organized environment for both patients and team members. WHAT WE NEED FROM YOU AS OUR DENTAL PRACTICE PATIENT COORDINATOR 2+ years of experience in a dental office setting Proficiency in scheduling, insurance claims processing, and treatment planning is preferred but not required. Prior experience in a patient coordinator role and with Eaglesoft software or similar systems is also a plus! Our ideal candidate would have strong organizational skills, exceptional attention to detail, and excellent communication abilities, all while maintaining a patient-first attitude. WORK SCHEDULE Monday, Tuesday, and Thursday from 9:00 AM to 6:00 PM Wednesday from 10:30 AM to 5:00 PM Every other Saturday from 8 AM to 2 PM Closed Fridays! If you're excited about the opportunity to join an administrative team that values trust, innovation, and growth, we want to hear from you! Applying for this administrative role is quick and easy-our initial mobile-friendly application takes just 3 minutes. Don't miss out on the chance to grow your career in a practice that truly cares about its patients and employees alike! Apply to join Ridge Road Family Dentistry today! Job Posted by ApplicantPro
    $25-37 hourly 4d ago
  • Medical Scheduling Coordinator (Part-Time/20 hours per week)

    Western Reserve Careers 4.2company rating

    Cuyahoga Falls, OH

    Performs scheduling, rescheduling and cancellation of appointments, for various hospital departments including but not limited to Radiology Services, Women's Health, Cardiology, Nuclear Medicine, Nutrition Therapy, and Pulmonary Diagnostic. The Central Scheduling Coordinator (CSC) will follow specific protocols in scheduling each department. The CSC verifies eligibility and verifies if prior authorization is required and or obtained for service(s). Verifies patient's demographics and accurately inputs the information into the registration and scheduling application(s), including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Verifies active insurance and completes the pre-registration for the upcoming appointment. They may, in some instances, request copayments at the time of scheduling or pre-registration. Education and Training High School Diploma or equivalent required. Associates degree preferred. Experience Minimum of two years customer service experience to have included at least one year healthcare scheduling, registration and/or insurance processing. Working knowledge of computerized appointment scheduling system and insurance processing to include preauthorization and insurance verification required. Scheduling, Registration, Insurance Verification/Pre-Certification, and/or Patient account experience, preferably in a hospital or medical office is preferred. Schedule Part-time 20 Hours per week 9am - 2pm - Monday - Thursday
    $34k-48k yearly est. 5d ago
  • Scheduler (Non Medical Homecare )

    Visiting Angels 4.4company rating

    Olde West Chester, OH

    America's Choice in Senior Home Care - Visiting Angels Living Assistance is currently searching for a Part Time/Full Time Scheduler to work out of our West Chester office. Work for a company with strong ethics that truly cares about you, what we do and how we do it! : POSITION PURPOSE: The Scheduler is responsible for the coordination of services between clients and caregivers, for the implementation of schedules, adequate staffing and continuity of care to best meet the needs of the clients. The Scheduler reports directly to: Director. CLASSIFICATION NON EXEMPT SUPERVISION EXERCISED: Caregivers in the Field PRINCIPAL ACCOUNTABILITIES: Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases. Provide consistency in caregiver scheduling with clients. Maintain computer schedules and ensure timely data entry for clients and caregivers. Contact clients and caregivers regarding day-to-day scheduling changes. Enter and maintains client and caregiver information in the database. Monitor the telephony logs on a daily basis, making the appropriate corrections to the system to facilitate accurate processing of payroll and billing. Provide regular updates to the direct supervisor on any open shifts after an exhaustive effort has been made to staff the shifts. Provide timely reporting to direct supervisor on caregiver supply and demand. Communicate and reinforce Visiting Angels' policies and procedures. Communicate and refer appropriate matters to the Operations Manager for direction. Perform general office duties including but not limited to word processing, filing, reception and telephone services. Participate in the 90-day, annual evaluations and performance improvement plans for the caregiver team. Maintain positive relationships with all clients and their families, prospective clients, caregivers, prospective employees, fellow team members and referral sources. Maintain absolute confidentiality of all information pertaining to employees, clients and client's families. Demonstrate dependability and reliability. Maintain professionalism, provides support and encouragement to the caregiver team. On-call evenings and weekends, as directed. Keep on-call materials current with client information, instructions and directions, current roster of care and roster of active direct care staff. Perform other functions as deemed appropriate by the management team. SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED: Associate Degree, or proven on the job skills, and two years of experience in an office setting, preferably in private duty homecare. Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software. Ability to listen and communicate clearly, fluently and diplomatically orally and in writing. Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image. Ability to plan, organize, prioritize, delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision. Ability to generate goodwill for the Agency with staff, clients, their family members and referral sources. Demonstrate a strong commitment to client service excellence. Ability to lawfully work in the U.S. PHYSICAL/ENVIRONMENTAL DEMANDS: Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours. Must be able to lift at least 50 lbs. Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met. Must be able to properly operate office equipment. Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the Agency. All of the above demands are subject to the ADA requirements. Applicant/Employee Acknowledgement: I have read the Job Description of the Scheduler and understand the Principal Accountabilities and Requirements. I hereby acknowledge the expectations of the position (if offered the position) and will perform the Principal Accountabilities and Requirements to the best of my ability. Applicant/Employee Signature Date
    $21k-29k yearly est. Auto-Apply 60d+ ago
  • Medical Secretary

    Centers for Dialysis Care 3.7company rating

    Bedford, OH

    Job DescriptionThe PART-TIME (24 hours) Medical Secretary monitors the operation of the administrative office of the facility. The incumbent will function as a secretary/receptionist and is responsible for all duties and functions of the office as dictated by the Policies and Procedures. This role requires a variety of skills and responsibilities that fall into the categories listed below. These duties and responsibilities are not set forth for the purpose of limiting the assignment of work. This is not to be construed as a complete list of duties to be performed by the individual holding this position. The duties listed may be divided among Medical Secretary Staff members to better suit the needs of specific facilities. Responsibilities: Demonstrates appropriate and professional communication skills Greets patients, and visitors and announces their arrival to the appropriate unit Checks patients in on patient schedule and daily calendar Calls appropriate transportation companies for patients when needed Follows appropriate procedures in emergency situations Answers telephone promptly and courteously, refers calls to the appropriate person, takes and relays messages as needed Distributes all incoming mail appropriately, including inter-office Displays a professional manner and demeanor when greeting incoming customers Follows appropriate chain of command Communicates in an appropriate and timely manner with coworkers Office Procedures: Demonstrates appropriate use of office equipment; maintains supplies Maintains postage Assures levels of lab supplies are sufficient for unit operation Medical Records: Maintains medical records according to policy and procedure Makes up new patient charts for the unit and administrative files Sends appropriate information to the business office Does appropriate data entry for all new patients Keeps computer data current for all patients Balances treatment count on a daily basis Audits / verifies ancillaries utilized during treatments Tracks patient hospitalizations and vacations Purges charts in appropriate manner Breaks down charts of non-current patients and runs appropriate reports Maintains facility filing system Does weekly update of Daily Patient Schedule for facility Runs and distributes reports as needed by the unit Prepares blood tubes, labels, and requisitions as needed Performs word processing and Excel tasks as needed Performs other duties as assigned EDUCATION, EXPERIENCE TRAINING AND LICENSES/REGISTRATIONS: High school diploma required, college courses preferred Proficient computer skills Good communication and interpersonal skills a must Starting Salary is between $18.00 - $23.00 per hour (DOQ) Powered by JazzHR K7W7oEsRXm
    $18-23 hourly 25d ago
  • Patient Service Representative- Ohio Center for Pediatrics

    Central Ohio Primary Care-Employees 4.7company rating

    Dublin, OH

    Job Description This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. This is a Part Time position. Part-Time/Benefits Eligible Monday, Thursday, Friday 7:30am - 5:15pm Dublin, OH Essential Duties and Responsibilities: •Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone. •Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience. •Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification. •Collect copays, deductibles and/or outstanding balances. •Responsible for checking patients out and scheduling follow up appointments and communicating necessary items at time of check out. •Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes. •Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel. •Ensure confidentiality of patient data and stay up to date with HIPAA regulations. Qualifications: Experience, Education, Licensures & Certifications Preferred: 1 year of administrative experience in a healthcare related setting Required: High School diploma or GED; or at least six (6) months customer service or healthcare experience Knowledge, Skills & Abilities •Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities; •Strong organizational and written communication skills; •Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors; •Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality; •Ability to work independently and in a team environment; and able to lead by example; •Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)
    $28k-32k yearly est. 20d ago
  • Patient Services Coordinator

    FPG Services LLC

    Cincinnati, OH

    Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. Ovation Fertility, one of the premier fertility centers in the United States, seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice. The work we do building families offers stimulation, challenge, and personal reward. We have an immediate opening for a Patient Services Coordinator to join our team in Cincinnati, Ohio. The schedule is Monday through Friday, from 7:00 AM to 3:30 PM, with rotating weekends and two to three holidays per year. How You'll Contribute: We always do whatever it takes, even if it isn't specifically our “job.” In general, the Patient Services Coordinator is responsible for: Greet patients and manage front office Check patients in for appointments and sanitize rooms Answer patient phone calls and route appropriate team Register new patients into laboratory EMR Schedule patient appointments Send and verify consents Take payments and work closely with Ovation Billing team Process and fax completed lab reports results to referring physicians Data entry into EMR Act as liaison between lab staff and medical team Work with patients looking to transfer cryopreserved specimens and their originating clinics to collect necessary records and organize shipments Assist lab staff in administrative projects Perform all other duties as assigned What You'll Bring: The skills and education we need are: High school diploma or equivalent is required 2+ years previous experience in an administrative role; medical office experience preferred Knowledge of medical software, terminology and procedures preferred Knowledge of HIPAA Regulations preferred Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information Excellent organizational skills Ability to work independently, under pressure and within deadlines Exceptional written and verbal communication skills and attention to detail Ability to work as part of a team Good research skills Tech savvy Flexibility and willingness to learn at all times Excellent multi-tasking abilities Ability to use billing systems Knowledge of HIPAA Regulations More important than the best skills, however, is the right person. Employees who embrace our mission, vision, and core values are highly successful. What We Offer: We are proud to provide a comprehensive and competitive benefits package tailored to support the needs of our team members across all employment types: Full-Time Employees (30+ hours/week): Medical, dental, and vision insurance, 401(k) with company match, tuition assistance, performance-based bonus opportunities, generous paid time off, and paid holidays Part-Time Employees: 401(k) with company match and performance-based bonus opportunities Per Diem Employees: 401(k) with company match At Ovation Fertility, we promote and develop individual strengths in order to help staff grow personally and professionally. Our core values guide us daily to work hard and enjoy what we do. We're committed to growing our practice and are always looking to promote from within. This is an ideal time to join our team! To learn more about our company and culture, visit here.
    $30k-41k yearly est. 13d ago
  • Day Cleaning Medical office

    Environment Control of Beachwood

    Brooklyn, OH

    Shifts start at 7am Monday- Friday (shifts available are 4 hours per day) Pay starts at $16.00 per hour **You will be paid on the 15th and the last day of the month** We are seeking a dependable person to fill day cleaning position at a Medical office. We are seeking candidates who are available to start immediately after passing a criminal background check If you are looking for part-time work, we believe we have some of the best jobs. Our promises to you are that: We will treat you well. Our managers are well trained and will treat you with respect and dignity that you deserve. We will provide the training and equipment you need to succeed. We offer competitive wages. We prioritize employee wages over profits. In a crazy world, you can count on Environment Control to keep our promises. Shifts available include: Mon-Fri 4 hrs Pay starts at $16.00 per hour Start time after 7am ******************* ***Candidates Must reside within a close radius of the job location, no further than 15-20 minutes*** *
    $16 hourly Auto-Apply 60d+ ago
  • Medical Receptionist

    American Family Care Harpers Point 3.8company rating

    Cincinnati, OH

    Part-time Medical Receptionist Benefits/Perks Great small business work environment Flexible scheduling Company OverviewAmerican Family Care (AFC) is a primary and urgent care company providing services seven days a week on a walk-in basis. Our new state-of-the-art center focuses on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. This location is equipped with an onsite lab and in-house x-ray capability. Job SummaryTo accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Responsibilities Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards Register patients, update patient records, verify insurance accurately and timely, and check patients out Determine, collect, and process patient payments and address collection and billing issues Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests Balance daily patient charges (cash, check, credit cards) against system reports Complete closing procedures by preparing closing documentation and submitting required reports Complete cash control procedures and secure financial assets Maintain complete and accurate documentation Other duties and responsibilities as assigned QualificationsHigh School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms. PS: It's All About You! American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient. If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides. Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more. We are an Equal Opportunity Employer.
    $22k-27k yearly est. Auto-Apply 60d+ ago
  • Patient Access Liaison I - Central Registration

    Summa Health 4.8company rating

    Akron, OH

    Patient Access Liaison, Central Registration Part-Time Days, 20hrs/week, Benefit Eligible Summa Health System is recognized as one of the region's top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits. Summary: Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health. Minimum Qualifications: 1. Formal Education Required: a. High school diploma/GED required b. Post high school level coursework in healthcare, accounting, business, public relations or related field preferred. 2. Experience and Training Required: a. One (1) year experience performing customer service or general office support experience in any industry preferred. b. Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus 3. Other Skills, Competencies and Qualifications: a. Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity. b. Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook) c. Demonstrates communication, organizational and interpersonal skills. d. Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members. e. Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment. f. Attentiveness to detail. 4. Level of Physical Demands: a. Ability to sit or stand for extended periods up to 12 hours. b. Ability to perform bedside registration activities with a workstation on wheels. c. Work every other weekend and holiday. d. May be mandated for additional overtime shifts to meet operational demands of the department. e. Ability to adjust work hours to meet operational demands as required f. Reliable Transportation required g. Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility. Equal Opportunity Employer/Veterans/Disabled $17.43/hr - $20.92/hr The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical. Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits. * Basic Life and Accidental Death & Dismemberment (AD&D) * Supplemental Life and AD&D * Dependent Life Insurance * Short-Term and Long-Term Disability * Accident Insurance, Hospital Indemnity, and Critical Illness * Retirement Savings Plan * Flexible Spending Accounts - Healthcare and Dependent Care * Employee Assistance Program (EAP) * Identity Theft Protection * Pet Insurance * Education Assistance * Daily Pay
    $17.4-20.9 hourly 8d ago
  • Medical Secretary

    Trihealth, Inc. 4.6company rating

    Cincinnati, OH

    Join Our Cardiology Team at TriHealth! We're looking for a Medical Secretary who is not only detail-oriented and experienced in medical office operations, but also a team player who is committed to excellence, responsible, and ready to serve others with compassion and professionalism. This part-time role supports the Cardiology Department by coordinating patient care and administrative tasks, including scheduling, transcription, insurance authorizations, and database management. Supports cardiac testing operations by assisting with direct patient care, programming Holter monitors, and performing EKGs. If you thrive in a collaborative environment and take pride in supporting both patients and clinical teams, we'd love to hear from you! Primary Location: This role is primarily based at our Kenwood location. However, occasional coverage at other TriHealth sites may be required, so candidates should be comfortable working at alternate locations as needed. Take the next step in your career-apply today and become a valued part of a team that's making a difference in cardiac care every day. Work Hours: * Part time, 40 hours biweekly * Day shift from 7:30 AM to 4 PM (3 days one week and 2 days the following one) * No weekends or holidays Job Overview: This is a full-time position that reports directly to the Office Coordinator / Director. This position is responsible for the coordination/secretarial support of the Program. This would include transcription, scheduling appointments, verifying and getting authorization from insurance for therapies, maintenance of the program database, correspondence to physicians, insurance companies, as well as registering the patient for therapy. Will provide statistical data/reports regarding the program. This position may also be called upon to assist the management team with preparation for surveys performed by CARF, JCAHO, Medicare, or other accrediting officials. This position designs and typesets forms utilized by the program as well as other rehabilitation programs, as assigned. May be called upon to provide backup coverage for any clerical positions. Other duties as assigned. Job Requirements: * Education: High School Diploma or GED (Required) * Experience: 3-4 years in a related medical or administrative field (Required) * Experience involving direct patient care preferred. * Skills & Competencies: Typing speed of 40 words per minute, proficiency in Microsoft Word and Excel, strong filing and organizational skills, knowledge of medical terminology, and experience with insurance authorizations. Job Responsibilities: * Answers all phone calls courteously and promptly; resolves issues and assists in problem resolution * Assists with filing, transcription, and other duties as needed; may support additional typing requests from other departments * Demonstrates effective time management and utilizes free time productively; minimal use of personal calls * Serves as receptionist at the front desk, greeting all individuals in a Service Excellence manner; ensures paperwork is completed appropriately and facilitates customers to the proper destination * Supports cardiac testing operations by assisting with direct patient care, programming Holter monitors, and performing EKGs as part of routine responsibilities * Seeks ways to improve efficiency; may need to take additional computer classes; proficient in handling multiple schedules and Meditech changes Working Conditions: Climbing - Rarely Continuous Learning - Hearing: Conversation - Occasionally Hearing: Other Sounds - Frequently Kneeling - Occasionally Lifting 50+ Lbs. - Rarely Lifting Pulling - Rarely Pushing - Occasionally Reading - Rarely Sitting - Consistently Standing - Rarely Stooping - Occasionally Talking - Consistently Use of Hands - Consistently Color Vision - Occasionally Visual Acuity: Far - Frequently Visual Acuity: Near - Consistently Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: Serve: ALWAYS... * Welcome everyone by making eye contact, greeting with a smile, and saying "hello" * Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist * Refrain from using cell phones for personal reasons in public spaces or patient care areas Excel: ALWAYS... * Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met * Offer patients and guests priority when waiting (lines, elevators) * Work on improving quality, safety, and service Respect: ALWAYS... * Respect cultural and spiritual differences and honor individual preferences. * Respect everyone's opinion and contribution, regardless of title/role. * Speak positively about my team members and other departments in front of patients and guests. Value: ALWAYS... * Value the time of others by striving to be on time, prepared and actively participating. * Pick up trash, ensuring the physical environment is clean and safe. * Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. Engage: ALWAYS... * Acknowledge wins and frequently thank team members and others for contributions. * Show courtesy and compassion with customers, team members and the community Job keywords: Clinic Office Assistant, Medical Office Specialist, Physician Office Specialist, Medical Assistant
    $27k-31k yearly est. 13d ago
  • Scheduling Coordinator/Restorative Aide

    Brethren Care Village 3.5company rating

    Ashland, OH

    Job Description Scheduling Coordinator/Restorative Aide Full Time | 10am - 6:30pm | No weekends! ***Starting at $18/hr based on experience*** Department: Nursing We seek caring team members willing and able to commit to Our Values: Compassion, Attitude of Excellence, Respect, Integrity, Nurturing and Giving. The Scheduling Coordinator/Restorative Aide supports our mission and values by overseeing and coordinating scheduling and payroll of Nursing Staff at the Health Care Center, assuring adequate staffing on all nursing units in accordance with the policies and procedures of Brethren Care Village and Federal, State and local guidelines, to ensure that quality services are provided at all times. You will also provide restorative care under the supervision of the Director of Nursing and according to facility policies and procedures and coordinates care with other facility and rehabilitation personnel. The Scheduling Coordinator/Restorative Aide primary responsibilities will include: Maintains Master nursing schedule, updating as needed with additions to or deletions from the staff as positions change. Updates the schedule with trades, vacation requests and call offs on a daily basis as needed to ensure communication with shifts about staffing changes. Tracks and approves vacation requests based on nursing department staffing guidelines. Works with the DON and new employees to set up schedule for orientation to the unit(s) where they will be working. Fills openings on the schedule due to vacations, LOA, FMLA, open positions and call offs when the call off occurs during working hours. Inputs all information into the UKG Kronos System Schedule for employees, changes in pay codes, information off of time worked outside of scheduled hour, information off of Absent/Late arrival/Leave Early/Vacation, trade slips and extra shift agreements. Meets at least weekly with DON or designee to review staffing requirements to ensure state requirements are fulfilled. Provides restorative nursing care according to facility policies and procedures and State and Federal regulations. Occasionally helps transport residents to appointments at hospital or physician's office. What is required in this position? Requires experience using Windows computer systems. Attends in-services as needed and required. Requires a minimum of a high school diploma or equivalent. Requires CNA license. Requires driver's license. What makes Brethren Care Village unique? Our Mission here at Brethren Care Village, as a Christian based senior living community, is to provide exceptional individualized care and services. Our employees are committed to exceeding the expectations of our residents and their family members. Brethren Care Village has served our community since 1972. We consistently offer first-class care through a wide range of services from apartment living, home care, cutting edge physical and aquatic therapy, memory care, assisted living and long-term nursing care. Why work here? Our Values at Brethren Care Village impact not only our residents but also our employees. We recognize the success of our Mission relies on the hard work and dedication of our team members. Our inviting atmosphere overflows from mutual respect, a shared purpose, teamwork and opportunities for professional & personal growth. We provide compassionate team members much more than a career! Brethren Care Village puts our employee appreciation into action! We offer: Excellent benefit options for part time & full-time employees including PTO, 7 paid holidays and 401K with Company Match Comprehensive benefits for full time employees including Medical, Dental, Vision, FSA, company paid Life Insurance and more Scholarship opportunities for high school & college students Tuition Reimbursement for LPN and RN advancement FREE use of our Pool & Fitness Center Discounts on meals and cell phone plans Employee promotions with a Commitment to growing our leaders Brethren Care Village is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status. This position description contains the major responsibilities required to perform this job. These responsibilities may change at any time to better meet the needs of our clients, residents, or agency.
    $18 hourly 11d ago
  • Patient Flow Coordinator-Transfer Center, Part Time, 12 Hour PM

    Uc Health 4.6company rating

    Cincinnati, OH

    Bed Board and Transfer Center Coordinator, Night shift, Transfer Center UC Health is hiring a part-time Bed Board and Transfer Center Coordinator for the Transfer Center for the night shift at University of Cincinnati Medical Center. The Bed Board and Transfer Center Coordinator will support the Medical Centers emergency room (ER) and Level III Trauma Center, delivering high-quality care to patients based on assessed needs, established standards of care and according to policy and procedures. About University of Cincinnati Medical Center As part of the Clifton Campus of UC Health, Greater Cincinnati's academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati. UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati's only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment's notice for a wide variety of the most complex medical conditions and injuries. UC Health is an EEO employer. Unit Details: Collaborates with every unit in UCMC Complex problem solving Unit is expecting to grow to system wide Responsibilities Facilitate processes daily to expedite patient movement within the hospital and to accept new patients in the healthcare system without delay. While collaborating with the multi-disciplinary team, and adhering to patient centered care principles, facilitates transfers of patients throughout the organization. Coordinates, prioritizes, and optimizes patient flow activities. Expedites patient transfers from outside hospitals coordinating the connection of accurate physicians to maintain an optimized referral center within UC Health. Provide overall direction/guidance/coordination to health care providers in the achievement of patient movement. Collaborate with MD, Care Coordinator, and the software system to ensure timely coordination of transfer. Assist as needed with the transfer of patients to a higher or lower level of care. Serve as contact person for bed management for any admission concerns. Ensure throughput on units and compliance with the transfer process. Function as a department team member to support unit and hospital goals. Able to prioritize and perform multiple tasks effectively in a time sensitive environment to achieve optimal outcomes. Coordinate and collaborate with physicians, all hospital nursing units, transportation and environmental services regarding bed placement. Communicate with clinical unit nursing staff the new admission information and develop a plan for acceptance of the new admission within 30 minutes. During high call volume or limited bed capacity, remains calm and provides solutions effectively - demonstrates a strong ability to identify, analyze and solve problems. Interact with others in a courteous and tactful manner, displaying respect, trust and caring. Listen effectively, recognize and accept constructive criticism and is open to opposing points of view. Promote team momentum, enthusiasm and UC Health PRIIDE values. Seek to make improvements in work and assure that those improvements align with departmental and organizational strategy. Qualifications High School Diploma or GED required; Associates or Bachelors preferred. 3-5 years equivalent customer service experience Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today! About UC Health UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.
    $31k-35k yearly est. Auto-Apply 60d+ ago
  • Patient Service Representative

    Akron Children's Hospital 4.8company rating

    Akron, OH

    Part-time, 32 hours/week Dayshift between 8:30am to 5:00pm Onsite, travel required The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience. Responsibilities: * Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc. * Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor. * Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources. * Manages third-party payors and collection of co-pays. * Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc. * Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member. * Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines. * Ensure overall department appearance including the cleanliness of the work area and waiting room as needed. * Participates in clerical and administrative cross coverage efforts as needed. * Ensure HIPAA compliance is followed. * Other duties as required. Other information: Technical Expertise * Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred. * Experience working in a healthcare environment is preferred. * Experience in computerized scheduling system preferred. * Knowledge of medical terminology preferred. * Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility. * Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments. * Experience working in -Microsoft Office (Outlook, Excel, Word) or similar software is required. Education and Experience * Education: A high school diploma or equivalent is required. * Certification: None. * Years of relevant experience: Relevant (clerical or administrative duties in an office setting) experience is preferred. * Years of experience supervising: None. Part Time FTE: 0.800000 Status: Onsite
    $28k-31k yearly est. 5d ago
  • ED Registration Specialist - 498737

    University of Toledo 4.0company rating

    Toledo, OH

    Title: ED Registration Specialist Department Org: Registration - 108820 Employee Classification: B2 - Classif'd Part Time AFSCME HSC Bargaining Unit: AFSCME HSC Primary Location: HSC H Shift: 3 Start Time: 7PM/11PM End Time: 7AM/11AM Posted Salary: Starting hourly wage is $15.87 Float: True Rotate: True On Call: True Travel: True Weekend/Holiday: True Job Description: The ED Registration Specialist performs all outpatient and inpatient registrations functions, insurance verification, cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. Strive to sustain courteous and caring impression for patients and visitors. Communicates effectively to maximize patient flow and provide excellence in customer relations. Ensure that financial policies and requirements are met while providing caring access at the University of Toledo medical Center. Performs complete and accurate registration and admission functions for the purpose of maximize reimbursement, and provide timely and accurate patient information to all other providers and users of patient data. The ED Registration Specialist is highly skilled and works at a fully cross functional level. Minimum Qualifications: - High School diploma or equivalent required - Previous customer service experience required - Recent experience (within 2 years) in hospital or physician office performing as a primary duty, one (1) of the three (3) following is required: o Registration Specialist o Collection/Billing specialist o Check-in/out Clerk- who enters patient demographic/insurance information in system (testing may be given) Communication and other skills: - Must have working knowledge to operate a computer in a windows-based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence. Must be able to utilize computer keyboard proficiently. - Ability to work with minimum supervision, Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form. - Ability to develop and maintain professional service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others. Ability to provide excellence customer satisfaction when presenting information and respond to questions from staff, patient and the general public. Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service. - Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested. Conditions of Employment: To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance. Equal Employment Opportunity Statement: The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the HR Compliance at ************************ or ************ between the hours of 8:30 a.m. and 5:00 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.
    $15.9 hourly 60d+ ago
  • Patient Coordinator

    Aspen Dental Management 4.0company rating

    Cincinnati, OH

    At Aspen Dental, we put You first, offering the security and job stability that comes with working with a world-class dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as a Patient Coordinator, which at Aspen we call Patient Experience Coordinator, you will have the opportunity to give back to communities and positively affect patients' lives. Job Type: Part Time Salary: $16 - $18 / hour At Aspen Dental, we put You First. We offer: A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match* Career development and growth opportunities with our best-in-class training program to support you at every stage of your career A fun and supportive culture that encourages collaboration and innovation Free Continuous Learning through TAG U How You'll Make a Difference As a Patient Coordinator, you will report to the Manager and perform daily front office tasks and duties to help create lasting impressions and build trust and loyalty with patients. When you join an Aspen Dental practice, you'll participate in a four-week training program to succeed in your role. Provide superior patient service with compassion and care in accordance with patient needs, company policies and procedures, government regulations, and dental board standards Provide patient support by scheduling and confirming patient appointments, organizing charts, verifying insurance and payment collection Balance nightly deposits and credit card processing Additional tasks as assigned by the Manager Preferred Qualifications High school diploma or equivalent Strong communication and interpersonal skills with an ethical mindset High regard for time management Organized and detail oriented Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization. *May vary by independently owned and operated Aspen Dental locations. ADMI Corp., d/b/a TAG-The Aspen Group, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
    $16-18 hourly Auto-Apply 60d+ ago
  • Patient Experience Specialist

    FTMC

    Norwalk, OH

    Caring For the Community You Love Choose a career to make a difference in people's lives every day, choose Fisher-Titus! Perks of working at Fisher-Titus: * Hours of Work- Part Time + Monday, Wednesday, Friday 8am-4:30pm * Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more! * Shift, Weekend & PRN differential About Fisher-Titus: Fisher-Titus proudly serves the greater Huron County area's 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation. Vision: Be the first choice for healthcare and employment within our community Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community General Summary: The Patient Experience Specialist provides supportive advocacy to patients and their families as part of the interdisciplinary healthcare teams' efforts to continuously improve the care experience. Works with all staff and physicians to address concerns and grievances, support positive patient experience and assist with developing a plan that supports the patients throughout the continuum of care. Essential Functions: * Rounds on patients to identify and manage customer service concerns and expectations. * Receives patient experience concerns and grievances directly from patients and families as well as from staff throughout the organization, provides communication and follow up per policy. Facilitates weekly grievance meeting with appointed members. * Pulls weekly comments from Press Ganey and forwards them to the appropriate departments and staff for awareness and follow up as needed. * Acts in a collaborative fashion with other disciplines and services in the association in order to provide an exceptional patient experience throughout the continuum of care. * Advocates for patients and families by offering support to those who feel they are not being heard and to ensure they are taken seriously and that their rights are respected. * Other duties as assigned.
    $31k-39k yearly est. 29d ago
  • Patient Experience Specialist

    Fisher-Titus Health 4.3company rating

    Norwalk, OH

    Caring For the Community You Love Choose a career to make a difference in people's lives every day, choose Fisher-Titus! Perks of working at Fisher-Titus: Hours of Work- Part Time + Monday, Wednesday, Friday 8am-4:30pm Comprehensive Benefits Package- Medical & Dental coverage, 401K match, paid time off, tuition assistance and more! Shift, Weekend & PRN differential About Fisher-Titus: Fisher-Titus proudly serves the greater Huron County area's 70,000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab, imaging, and physical rehabilitation. Vision: Be the first choice for healthcare and employment within our community Mission: Deliver compassionate and convenient care to the highest level of excellence that promotes lifelong health and wellness for our community General Summary: The Patient Experience Specialist provides supportive advocacy to patients and their families as part of the interdisciplinary healthcare teams' efforts to continuously improve the care experience. Works with all staff and physicians to address concerns and grievances, support positive patient experience and assist with developing a plan that supports the patients throughout the continuum of care. Essential Functions: Rounds on patients to identify and manage customer service concerns and expectations. Receives patient experience concerns and grievances directly from patients and families as well as from staff throughout the organization, provides communication and follow up per policy. Facilitates weekly grievance meeting with appointed members. Pulls weekly comments from Press Ganey and forwards them to the appropriate departments and staff for awareness and follow up as needed. Acts in a collaborative fashion with other disciplines and services in the association in order to provide an exceptional patient experience throughout the continuum of care. Advocates for patients and families by offering support to those who feel they are not being heard and to ensure they are taken seriously and that their rights are respected. Other duties as assigned.
    $26k-31k yearly est. 29d ago

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