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Surveillance agent skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical surveillance agent skills. We ranked the top skills for surveillance agents based on the percentage of resumes they appeared on. For example, 12.6% of surveillance agent resumes contained incident reports as a skill. Continue reading to find out what skills a surveillance agent needs to be successful in the workplace.

15 surveillance agent skills for your resume and career

1. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how surveillance agents use incident reports:

Assist shift supervisors and manager with layouts of the casino, making decisions of incident reports.
Produced incident reports of any issues in an accurate and timely manner.

2. CCTV

Here's how surveillance agents use cctv:

Protected the casino and its assets* Use of CCTV* Conduct compliance audits* Supervise staff ensuring all duties were complete
Enforce Missouri Gaming laws, write incidents reports, procedure errors, monitor CCTV, and alarms,

3. Internal Controls

Here's how surveillance agents use internal controls:

Conducted random testing/auditing of internal controls systems.
Conduct all business activities in compliance with Company Policy and Procedures, and all State and Federal regulations and internal controls.

4. Zoom

Here's how surveillance agents use zoom:

Observe daily operations of Racino with use of PTZ (Pan Tilt Zoom) controllers.

5. Patrol

Here's how surveillance agents use patrol:

Patrolled interior of casino and provided external bike patrol.
Cooperated with state highway patrol and other emergency services in the events of emergencies and cheating.

6. Cash Handling

Here's how surveillance agents use cash handling:

Observe all cash handling in soft count; and all cash transactions in the Cage and on gaming tables.
Supervised cash handling areas via 500+ covert cameras and with personal observation; identified suspected counterfeit currency.

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7. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how surveillance agents use loss prevention:

Live Remote Monitoring/Video Surveillance Risk Management - Remote Loss Prevention Property/Asset Protection Video/Audio Alarm Verification Comprehensive Perimeter Protection
Conduct strategic investigations on situations pertaining to loss prevention and incident occurring in the casino.

8. Casino Floor

A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.

Here's how surveillance agents use casino floor:

Conducted undercover casino floor investigations.
Monitored premises and table games of the casino floor to detect crimes and disturbances, using closed circuit television monitors.

9. Video Surveillance

Here's how surveillance agents use video surveillance:

Provide video surveillance coverage for casinos operations as well as emergencies and disturbances.
Conducted investigations through video surveillance and statements.

10. Casino Table Games

Here's how surveillance agents use casino table games:

Have knowledge of all Casino Table Games as well as knowing the policies and procedures.
Learn and retain a working knowledge of all casino table games.

11. Electronic Surveillance Equipment

Here's how surveillance agents use electronic surveillance equipment:

Serve as field office electronic surveillance equipment control officer, responsible for control and proper utilization of all electronic monitoring devices.
Monitored and documented all casino activity through the use of reports and electronic surveillance equipment.

12. Circuit Television

Here's how surveillance agents use circuit television:

Provide closed circuit television and personal observations of all departments to assure all company policies are met with compliance.
Operate closed circuit television systems, video recording devices and remote control devices.

13. Surveillance Systems

Here's how surveillance agents use surveillance systems:

Review surveillance systems and video records, in order to factually resolve incidents, patron disputes, and suspected inappropriate/illegal activities.
Ensured all surveillance systems are working correctly and efficiently and that all areas throughout the casino had necessary video coverage.

14. Policy Violations

Here's how surveillance agents use policy violations:

Do incidentreports when needed and also provide policy violations to all departments.
Follow state mandated procedures in handling various infractions and policy violations.

15. State Regulations

State regulations are the rules made by the state authorities under a specific Act. When a government intervenes in the private market to implements policies, they are known as state regulations. These policies help in achieving the economic, political, and social targets which might not be able to achieve otherwise.

Here's how surveillance agents use state regulations:

Ensured company policy, gaming rules and state regulations were followed and enforced.
Monitor Live Gaming Report to West Virginia Lottery Administration Manage department adherence to all state regulations

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List of surveillance agent skills to add to your resume

The most important skills for a surveillance agent resume and required skills for a surveillance agent to have include:

Incident Reports
CCTV
Internal Controls
Zoom
Patrol
Cash Handling
Loss Prevention
Casino Floor
Video Surveillance
Casino Table Games
Electronic Surveillance Equipment
Circuit Television

Surveillance Systems
Policy Violations
State Regulations
Surveillance Operations
Blackjack
Control Board
Law Enforcement Agencies
Local Law Enforcement
Casino Guests
Bank Secrecy Act
Emergency Situations
Procedure Violations

Slot Machines
Audio Equipment
Video Equipment
Video Footage
Commission Regulations
Casino Policies
PTZ
Casino Assets
Camera Coverage
Casino Management
Suspicious Behavior

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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