How to hire a surveillance manager

How to hire a surveillance manager, step by step

Here's a step-by-step surveillance manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a surveillance manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new surveillance manager
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   First, determine the employments status of the surveillance manager you need to hire. Certain surveillance manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect surveillance manager also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of surveillance managers and their corresponding salaries.

   Type of Surveillance Manager	Description	Hourly rate
   Surveillance Manager	Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines, deal cards, or oversee other gaming activities such as keno or bingo... Show more	$16-64
   Casino Manager	A casino manager oversees the daily operations of a casino, ensuring client satisfaction and profit growth. They work to ensure that all procedures and games function according to government laws and regulations and that clients get to receive optimal services... Show more	$18-35
   Compliance Manager	Compliance managers are professionals who maintain the ethical and legal integrity of an organization. They establish and oversee control systems to deal with and prevent violations against internal policies and legal guidelines... Show more	$31-65

2. Create an ideal candidate profile

   Common skills:

   • Risk Assessments
   • Regulatory Compliance
   • Internal Controls
   • Surveillance Equipment
   • Table Games
   • Casino Floor
   • CCTV
   • Payroll
   • CAPA
   • Surveillance Reports
   • Performance Evaluations
   • Internal Audit
   • Local Law Enforcement
   • Slot Machines

   Check all skills

   Responsibilities:

   • Develop and manage SAS and SQL programs to monitor hepatitis surveillance data quality.
   • Maintain knowledge of all poker rules and TDA rules.
   • Install, configure, and administration of CCTV system.
   • Operate, maintain, and document CCTV equipment in the surveillance department.
   • Develop and maintain a facebook site to drive traffic to the poker room using photos, creative ads and posts.
   • Provide oversight for gaming and financial operations.

3. Make a budget

   Including a salary range in your surveillance manager job description is a great way to entice the best and brightest candidates. A surveillance manager salary can vary based on several factors:

   • Location. For example, surveillance managers' average salary in mississippi is 40% less than in new york.
   • Seniority. Entry-level surveillance managers earn 74% less than senior-level surveillance managers.
   • Certifications. A surveillance manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a surveillance manager's salary.

   Average surveillance manager salary

   $68,900yearly

   $33.13 hourly rate

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   Entry-level surveillance manager salary

   $35,000 yearly salary

   Updated January 20, 2026

4. Writing a surveillance manager job description

   A job description for a surveillance manager role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a surveillance manager job description:

   Surveillance manager job description example

   The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice customer courtesy skills to ensure our guests are afforded a remarkable experience. The Security Manager is also responsible for the successful operation of the Security department and is expected to deliver the best experience while building genuine relationships with our guests, while maintaining the integrity of the casino. This position is responsible for the overall safety and security of the casino's guests, team members, and assets.
   JOB DUTIES AND RESPONSIBILITIES
   
   The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
   
   Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine. Safe - Follow all safety policies and procedures. Friendly - Use customer courtesy skills to provide superior guest service. Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards Display "Family Style Service" to deliver the best experience to our guests: Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family. Assist in creating a Strong Team - Strong Teams are those that work together toward a common goal. Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation. Care about others; Passionate about your position; Enthusiastic about giving the best guest experience possible. Adhere to department service standards of being attentive, professional and having a quick response. Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees. Develops and manages the budget for the Security Department. Reviews financial data to ensure expenditures are being recorded correctly and timely. Ensures the safety, security, and comfort of employees and customers. Provides protection and safety to patrons and employees. Accurately maintaining multiple databases, including barrment database and security/surveillance database (SSDB). Maintains constant awareness of staffing in the Security department. Responsible for hiring, interviewing, and maintaining budgeted level of staffing. Also responsible for issuing progressive discipline and terminations of staff when needed. Maintains inventory of supplies and tools to ensure sufficient supplies are on hand to handle emergency situations, medicals, and other security related incidents. Reports and reviews Security activities with the General Manager. Completes all company required training within designated time frames and assures staff does the same. Maintain good public communication skills and associations with vendors, DCI, IRGC, and other internal departmental Managers. Meet with other departmental Directors and Managers as necessary. Produce reports and/or spreadsheets of Security activities. Responsible for ensuring quality training of department employees. Handles and develops training materials and assures that they are in compliance with all appropriate regulations. Responsible for ensuring all evaluations in the Security department are being completed and issued in a timely manner. Completes all company-required training within designated time frames. Must be able to review reports written by others and correct errors. Must be able to assume overall responsibility for the safety and security of all guests, team members, and company assets. Performs other duties as assigned.
   
   PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT
   
   The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
   
   Physical Demands:
   
   Ability to stand for long periods of time with intermittent breaks on a daily basis, walk to various areas of the casino, and lift up to 250 pounds with help. Must be able to walk up and down up to 9 flights of stairs while carrying up to 20 pounds. Ability to read and comprehend information from identification cards in order to ensure authenticity and verify information such as date of birth. Must be available to work 24-hours hours a day, 7 days a week, varied work schedules, weekends, and holidays.
   
   Mental Demands:
   
   Use a telephone, two way radio, and computer in a clear and accurate manner. Must possess the ability to learn and operate various computer software programs including, but not limited to, SSDB, Employee Access and Microsoft Word. Read and write effectively and write Security Incident Reports in a specific format. Obtain and keep current with First Aid/CPR/AED training, and have the ability to respond to medical calls of all types. Maintain composure during difficult and/or stressful situations. Accurately perform assigned duties under frequent time pressures in an interruptive environment. Maintain mental concentration for significant/extended periods of time. Must be able to resolve customer complaints to the most satisfactory outcome possible. Able to understand and solve complex problems.
   
   Work Environment:
   
   Ability to work in a brightly lit, smoke filled casino environment with above average noise levels. MINIMUM QUALIFICATIONS
   
   Education:
   
   Minimum of a High School Diploma or GED Equivalent.
   
   Training/Experience:
   
   Prefer five or more years of experience in security in investigations, surveillance, and patron/property liability of high volume business or industry.
   
   Job Knowledge:
   
   Sound technical understanding and experience with all Security duties and responsibilities. Knowledge of federal, state, local government, and gaming laws including OSHA regulations as applicable. Ability to maintain confidentiality relative to operations financial data, company policies, procedures, promotions and employee relation's issues. Must be able to obtain and maintain Valid Gaming license. Must be able to receive and maintain all required certification. Must complete all required company training. Must have a valid driver's license and meet insurance requirements.
   
   The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice customer courtesy skills to ensure our guests are afforded a remarkable experience. The Security Manager is also responsible for the successful operation of the Security department and is expected to deliver the best experience while building genuine relationships with our guests, while maintaining the integrity of the casino. This position is responsible for the overall safety and security of the casino's guests, team members, and assets.

   Copy this example

   

5. Post your job

   To find the right surveillance manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with surveillance managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit surveillance managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your surveillance manager job on Zippia to find and recruit surveillance manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit surveillance managers, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new surveillance manager

   Once you've selected the best surveillance manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new surveillance manager. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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