Surveillance observer job description

1. Ability to lift or carry upwards of 50 pounds.
2. Manual dexterity and coordination to operate office equipment, including a 10 key adding machine, personal computers, fax machine, photocopier, VCR’s, keyboard, monitors, switchers, sequencers, and quads.
3. Respond to visual and aural cues.
4. Operate in mentally stressful situations with composure.
5. Must be able to bend, kneel, reach, twist and grip from assigned work areas.
6. Must be able work in confined areas, containing multiple CCTV monitors.
7. Must be able to spend extended periods of time walking, standing, or sitting.

Knowledge, Skills and abilities:

1. Excellent interpersonal and communication skills.
2. Ability to prioritize and set goals.
3. Ability to handle difficult work situations with management and staff with diplomacy, and in a professional manner at all times.
4. Ability to document accurately.
5. Demonstrated computer skills including spreadsheets, database systems, and Microsoft Office applications.

QUALIFICATIONS:

1. Demonstrated 2 years casino experience, with an emphasis on casino surveillance, security, table games, slots, or equivalent work experience.
2. Ability to obtain and maintain a Nooksack Tribal Gaming Agency License and Class III Washington State Gaming License.
3. Must be willing to work non-traditional schedules including nights, weekends, and holidays.
4. Must be at least 18 years of age.

PLEASE NOTE:

This list of duties and responsibilities, requirements and licenses is not meant to be exhaustive. Management reserves the right to revise the position description and to require that other tasks be performed when the circumstances of the position change.

Should an applicant or employee request special consideration for any particular reason, such as reasonable accommodation for a disability; the Supervisor or Manager should contact the Human Resources Department. At this time, the Supervisor or Manager should be able to describe, in detail, the essential functions of the job involved in the request.

Supervisors and Managers are legally considered agents of the company and as such are responsible to act in a manner that best represents the interests of the Nooksack River Casino and its employees. They are personally accountable for their words and actions to outside agencies.

Supervisors and Managers are required to work within the established philosophies and guidelines of the Nooksack River Casino and have the responsibility to meet the expectations of senior management.

Company DescriptionNorthwood Casino is located just east of Lynden, WA and features 350+ slot machines, three dining venues, a fabulous player reward program, and great customer service. Many of our team members have worked at Nooksack Northwood Casino since we opened nearly 14 years ago. We think that speaks to their job satisfaction. Moreover, we love to hire from within; so you can expect opportunities to advance in your career at Northwood!

All employees enjoy these benefits:
* discounted meal during your shift
* holiday pay on seven holidays PLUS a paid day off within 30 days of your birthday!
* eligible to enroll in 401k on first of month following hire date
* use of Employee Assistance Program
* 50% discount on month to month membership at local gym
* ample opportunities for growth!

Fulltime employees enjoy the above PLUS:
* low cost employee only medical/dental/vision (dependents may also enroll)
* Casino paid life and AD&D insurance
* eligible for additional life, AD&D, short term disability, critical care, and accident insurance
* paid vacation, sick, extra floating holidays, etc.

The incumbent is responsible for coordinating and supervising surveillance operations on their shift by participating in the observation and recording of gaming activity to help safeguard Company assets and provide a safe environment for guests and team members. Ensures adherence to all regulatory agencies, Internal Control Standards, departmental and company policies and procedures. Support and maintain the Hard Rock's Service Standards at all times, while promoting outstanding guest relations.
ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

+ Responsible for Surveillance department during assigned shift.

+ Ensures that reports, logs, and video files are maintained.

+ Report all observations and recordings of irregular activities to the Director - Surveillance.

+ Must have the ability to demonstrate competencies knowledge of operations policies and procedures.

+ Observe closed circuit TV monitors.

+ Responsible for all surveillance policies as they apply to the accounting and internal control procedures.

+ Ensure compliance with the Illinois Gaming Commission.

+ Safeguard company assets.

+ Enforce rules of the Surveillance Department.

+ Perform all other duties as assigned.

NON-ESSENTIAL JOB FUNCTIONS

+ Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

+ Must have a high school diploma or equivalent. Minimum two (2) years of surveillance experience preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

+ Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.

+ Must successfully pass background check.

+ Must successfully pass drug screening.

+ Must be twenty-one (21) years of age.

+ Must be able to work holidays and weekends, as well as flexible shifts.

+ Prior experience in the Gaming industry required.

+ Must possess and maintain excellent working knowledge of al casino games, accounting and control procedures and state regulations.

+ Prior experience opening new properties/outlets strongly preferred.

KNOWLEDGE OF:

+ Knowledge of a 24-hour, 7 days a week gaming operation.

ABILITY TO:

+ Define problems, collect data, establish facts, and draw valid conclusions.

+ Excellent learning aptitude is required as the candidate may be required to satisfactorily complete a surveillance assessment test, training in surveillance operations and equipment, casino operations.

+ Communicate clearly and concisely, both orally and in writing.

+ Interpret and explain policies and procedures.

+ Observe and direct actions of subordinates/trainees.

+ Surveillance Team Members are not allowed to transfer to other departments within the Casino.

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.


Street: 610 N Bell School Rd.

• Medical insurance as low as $10 Per Month
• Free Dental and Vision coverage
• $10,000 Life Insurance and AD&D Coverage
• 401K
• Employee Assistance Program
• Flex Time Off
• 13 Paid Holidays
• Discounted Meals

Company Description

Swinomish Tribe, a community of Coast Salish peoples, are descendants of groups and bands originating in the Skagit and Samish River valleys; the surrounding coastal areas; and islands, including Fidalgo, Camano, Whidbey, and the San Juan Islands.

Located on the pristine Washington coast, the Swinomish Casino & Lodge is owned and operated by our tribal community. We started as a small bingo operation in 1985. In 1990, we began negotiations for a gaming license, and a Compact was signed with the State of Washington in December of 1992. We chose to build the casino next to our acclaimed Bingo Hall. The construction was completed, and the Casino opened its doors to the public on July 15, 1994.

Over the years, the company has grown, but its philosophy and commitment have always remained the same: to be the friendliest casino in the area with outstanding customer service and to provide guests a luxuriant, state-of-the-art experience while maintaining and upholding the cultural identity of the Swinomish Tribe. Today, we are proud to be one of the leading employers in the Anacortes area.

Swinomish Casino & Lodge is a full-service entertainment destination including a 98 room luxury lodge, 9,000ft² multipurpose Wa Walton Event Center, and casino featuring Las Vegas style gaming. We have 900 of the latest slot titles and table games including Blackjack, Craps, Roulette, and Pai Gow

Job Description

We are currently looking for a Surveillance Observer to join our team. The Surveillance Observer requires a certain level of expertise, through experience and special training, which qualifies him/her as knowledgeable in casino operations, internal controls, surveillance systems, game protection, cheating techniques, and methods of observation. In addition, he/she must possess a high level of knowledge and understanding of Tribal/Federal minimum internal controls relations, the Indian Gaming Regulatory Act (IGRA), and the Tribal/State Compact.

This position will require testing to ensure that the applicant meets the qualifications and skill sets needed to be successful. Testing will include both a gaming knowledge and report writing component.

Essential Duties:

• Uses provided equipment in the overall protection of casino property including any of the surrounding tribal property
• Ensures that the gaming operation complies with internal controls, Tribal/State Compact for Class III gaming, and Tribal/Federal regulations for Class II gaming
• Observes, investigates, and reports all violations that come to their attention during the course of their duties to their immediate supervisor and the tribal gaming agent on shift
• Completes detailed reports involving incidents of cheating and/or theft using the audio and video equipment provided
• Helps casino personnel and agents from other jurisdictions as required
• Functions as a diplomat and represents the Casino in all dealings with representatives of other jurisdictions and recognizes and respects the “government to government” relationship that exists between the Tribe and state
• Ensures audits, checklists, and other documentation associated with specialized gaming activities are completed
• Helps investigate infractions dealing with internal controls, casino procedures, gaming regulations, and Tribal ordinance violations occurring within the property of the Swinomish Casino
• Documents, examines, maintains, and properly accounts for audio and video evidence of illegal activity to assist in official hearings, trials, arbitration hearings, etc.
• Testifies in procedures cited above as required
• Helps with investigative efforts with local, state, and federal law enforcement agencies, which may involve verbal and/or written presentations using Microsoft Word and Excel.
• Plays an integral part in the safety of guests, employees, and the security of the casino
• Works varied shifts, odd hours, and frequently late at night
• Maintains confidentiality of all information gathered
• Performs other duties as assigned

Skills/qualifications:

• At least two years of experience or specialized training in the surveillance field or at least two years of experience working in the gaming industry required (must show proof of experience or training)
• A strong background in a regulatory environment with experience in detecting infractions in internal controls, gaming laws, and tribal ordinances through observations of behavior is desirable
• Due to the highly sensitive information that is gathered, confidentiality is very important
• Knowledge of computers is required to complete assigned audits and reports
• Must be able to work varied shifts, odd hours, and late at night
• Must have good language and presentation skills
• Must have basic math skills
• Must be willing and able to pass all pre-hire testing as required
• Must be able to maintain a Washington State Class III Gaming License
• Must have a valid Washington state driver’s license
• Must be able to bend, kneel, squat, stand, and lift heavy objects as needed