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Become A Surveillance Operator

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Working As A Surveillance Operator

  • Communicating with Supervisors, Peers, or Subordinates
  • Monitor Processes, Materials, or Surroundings
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Assisting and Caring for Others
  • Unpleasant/Angry People

  • Repetitive

  • $24,630

    Average Salary

What Does A Surveillance Operator Do At Penn National Gaming

* remove trash, help with up keep of equipment, cleaning work area.
* Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity or improved guest service.
* While working as a technician, the surveillance operator has the following additional duties:
* Repair and clean VHS video recorder as needed.
* Repair and maintain all cameras, PTZ and fixed.
* Maintain CCTV equipment in the Surveillance Room.
* Perform upgrades to CCTV system on an as needed basis.
* Assist in ordering equipment and supplies to perform above duties
* To be successful in this position it will require the following skill set
* Must be a minimum of 21 years of age
* High school diploma or equivalent
* Ability to perform basic mathematical and computer functions
* Must be proficient in Microsoft applications (Excel, Access, Word)
* Knowledge of different table games
* Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision
* Ability to effectively and efficiently move around all work areas
* The above skills are typically acquired through a minimum of six months of on-the-job training or through closely related experience
* Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
* Something to leave you with
* Penn National Gaming is more than you may realize.
* We have properties throughout the United States and Canada and are embarking on an aggressive growth mode.
* Our departments and areas of opportunity are ideal for just about any skill set.
* And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
* Now that you have read about who we are, here is your opportunity to see what we're about

What Does A Surveillance Operator Do At Affinity Gaming

* Thorough knowledge of all casino table games including Blackjack, Craps, Roulette, Poker, etc.
* Thorough knowledge of slot machine games.
* Ability to operate closed circuit television, video recording devices and remote control devices.
* When assigned to the CCTV monitoring room, “patrol” the facility through the use of pan, tilt and zoom cameras and record all pertinent activity on the digital recording system.
* Maintain a log of events as they occur and complete incident reports as circumstances dictate.
* Ability to use a computer, including EnduraOne, Pelco Surveillance Systems, Internet (Web based) products, and Microsoft Office products.
* Monitors the operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines and automated teller machines.
* Thorough knowledge of property policies and procedures.
* Must proactively notify management of any gaming, procedural and policy violations.
* Must remain impartial and keep all actions and behaviors observed confidential.
* Must be able to give court testimony when necessary and write detailed reports.
* Assists in random team member audits.
* Other related duties as assigned

What Does A Surveillance Operator Do At Wild Rose Resorts

* Through physical and video surveillance, observe the activities of guests and employees in all
* gaming and money handling areas as well as non gaming areas.
* Report verbally and in writing any violations of the Iowa Racing and Gaming Commission
* regulations to Surveillance Supervisor.?
* Report violations of Criminal Investigation requirements to Surveillance Supervisor.?
* Report violations of Internal Control, company policies, and other department procedures to
* Surveillance Supervisor.?
* Report any safety considerations to the appropriate authority.?
* Report and offer solutions to any area of vulnerability to loss from internal or external sources
* to Surveillance Supervisor.?
* Maintain thorough knowledge of the IRGC and DCI requirements, submitted system of internal
* controls, and company policy.?
* Maintain compliance with in-department procedures and policies.?
* Maintain the operation of the Surveillance equipment and reporting any deficiencies to
* Surveillance Supervisor.?
* Communicate between all key people.
* Keep work area clean.?
* Must be safety conscious, and adhere to all company rules at all times.?
* Meet company attendance requirements?
* Use guest service skills as identified in the Wild Rose Employee Recognition Program
* Category:
* Staff
* Contact:
* Rita Gruhn/HR Recruiter (563
* Location:
* Clinton

What Does A Surveillance Operator Do At Black Bear Casino Resort

* Observes, reports, reviews, records, and protects the assets of the Casino.
* Monitors Casino to ensure compliance with regulations, laws, policy and procedures.
* Maintains complete familiarity with current regulatory requirement and all appropriate department procedures.
* Understands and operates all equipment.
* Maintains up-to-date and current information on known cheaters, counters, scams, and/or methods to achieve these.
* Ensures knowledge of all casino games (dealing, slots, pull tabs, bingo, etc.) is current and up-to-date.
* Monitors all gaming areas.
* Documents all Casino actions requested by management.
* Documents all infractions.
* Conducts random or special surveillance when requested.
* Documents illegal activity (taped and/or written).
* Cooperates and interacts with all departments when necessary.
* Interacts with special forces when needed as well as other casinos.
* Records all transactions regarding money.
* Researches necessary video and written documents when needed.
* Remains alert to all possibilities and makes suggestions referring final judgment to supervisor(s).
* When necessary, assumes the Surveillance Operator 2 position.
* Appropriate work attire is required.
* Must attend all mandatory department trainings.
* Must attend all required Title 31 and/or SAR trainings.
* Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
* Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
* Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
* Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
* Maintains a clean and organized work area.
* Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary

What Does A Surveillance Operator Do At Blue Eagle Investigations, Inc.

* Conducting Surveillance
* Conducting Background Investigations
* Conducting Interviews & taking Recorded Statements
* Numerous other investigative tasks BENEFITS:
* Excellent wages with bonuses & many perks
* Health insurance and retirement plans
* Reimbursed expenses & mileage
* Tremendous Growth Potential To be considered, please follow the below instructions exactly: Step #1
* Submit a cover letter explaining why you are qualified for this position.
* Step #2
* Submit your resume, including hourly wage and/or salary for previous employers.
* We will accept no phone calls for this position.
* If you are looking for an opportunity to join an established, well-respected and growing company and if you have the motivation and determination to excel in an investigative environment, then send your

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How To Become A Surveillance Operator

Most security guard jobs require a high school diploma. Gaming surveillance officers sometimes need experience with security and video surveillance. Most states require guards to be registered with the state, especially if they carry a firearm.


Security guards generally need a high school diploma or equivalent, although some jobs may not have any education requirements. Gaming surveillance officers also need a high school diploma or equivalent and may need experience with video surveillance technology depending upon assignment.


Although most employers provide instruction for newly hired guards, the amount of training they receive varies. Most guards, however, learn their job in a few weeks. During those few weeks, training from their employer typically covers emergency procedures, detention of suspected criminals, and proper communication.

Many states recommend that security guards receive approximately 8 hours of pre-assignment training, 8–16 hours of on-the-job training, and 8 hours of annual training. This may include training in protection, public relations, report writing, deterring crises, first aid, and other specialized training related to the guard’s assignment.

Training is more rigorous for armed guards because they require weapons training. Armed guards may be tested periodically in the use of firearms.

For gaming surveillance officers and investigators, some employers prefer candidates with previous work experience in casinos or individuals with a background in law enforcement. Experience with video technology can also be helpful in using surveillance systems and software.

Drug testing may be required as a condition of employment and randomly during employment.

Licenses, Certifications, and Registrations

Most states require that guards be registered with the state in which they work. Although registration requirements vary by state, basic qualifications for candidates are as follows:

  • Be at least 18 years old
  • Pass a background check
  • Complete training

Guards who carry weapons usually must be registered by the appropriate government authority. Armed guard positions have more stringent background checks and entry requirements than those of unarmed guards. Rigorous hiring and screening programs, including background, criminal record, and fingerprint checks, are required for armed guards in most states.

Some jobs may also require a driver's license.


Some guards advance to supervisory or security manager positions. Those with experience or postsecondary education should have an advantage. Armed security guards have a greater potential for advancement and enjoy higher earnings.

Some guards with management skills open their own security guard business. Guards can also move to an organization that needs higher levels of security, which may result in more prestige or higher pay.

Important Qualities

Decisionmaking skills. Guards and officers must be able to quickly determine the best course of action when a dangerous situation arises. 

Patience. Security guards and officers may need to spend long periods standing and observing their environment without distractions.

Observation skills. Guards and officers must be alert and aware of their surroundings, and be able to quickly recognize anything out of the ordinary.

Physical strength. Guards must be strong enough to apprehend offenders and to handle emergency situations.

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Surveillance Operator jobs

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Surveillance Operator Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Korean

  • Hmong

  • Hindi

  • Japanese

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Surveillance Operator

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Surveillance Operator Education

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Top Skills for A Surveillance Operator


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Top Surveillance Operator Skills

  1. Procedural Violations
  2. Table Game Jackpots
  3. Cctv
You can check out examples of real life uses of top skills on resumes here:
  • Work in a highly regulated environment and maintain logs on all procedural violations, occurrences, and accident investigations.
  • Review videos and complete documentation regarding specific slot and table game jackpots, guest complaints, and variances in departments.
  • Compile and write reports; utilization of CCTV system; Auditing
  • Learned everybody jobs at the casino in order to watch for mistakes, also look for cheaters and suspicious activity.
  • Provided protection of company assets.

Top Surveillance Operator Employers

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Surveillance Operator Videos

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