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Surveillance operator skills for your resume and career

Updated January 8, 2025

3 min read

Quoted experts

Amanda Graham Ph.D.,

Amanda Graham Ph.D.

Below we've compiled a list of the most critical surveillance operator skills. We ranked the top skills for surveillance operators based on the percentage of resumes they appeared on. For example, 10.9% of surveillance operator resumes contained cctv as a skill. Continue reading to find out what skills a surveillance operator needs to be successful in the workplace.

15 surveillance operator skills for your resume and career

1. CCTV

Here's how surveillance operators use cctv:

Conduct Quality Auditing and Surveillance Management utilizing Closed Caption Television (CCTV) monitors and security cameras.
Supervised CCTV digital surveillance operations, reviewed and prepared daily surveillance reports, oversaw ongoing investigations.

2. Patrol

Here's how surveillance operators use patrol:

Provided patrol coverage for Protection Level 2 & 3 aircraft and parking areas.
Worked alongside Lighthorse patrol officers.

3. Table Games

Table games refer to a game that you can play over a table. These games include snooker, foosball, table tennis, etc.

Here's how surveillance operators use table games:

Monitored table games to ensure that no one was cheating on the table games, roulette table and crap table.
Monitored and Audited Table Games, Cage, Soft Count, Hard Count, and Employee Booth areas and staff.

4. Zoom

Here's how surveillance operators use zoom:

Observe daily operations of Racino with use of PTZ (Pan Tilt Zoom) controllers.

5. Internal Controls

Here's how surveillance operators use internal controls:

Monitored casino activities to ensure internal controls and standard operating procedures were being met within all departments.
Work with law enforcement and state officials to ensure rules and regulation of internal controls are followed by the employees.

6. Loss Prevention

The steps taken by a business to prevent theft is called loss prevention. There are multiple methods for loss prevention for example usage of automated cash handling, secure physical location, product security staff buy-in, and attentive customer service.

Here's how surveillance operators use loss prevention:

Conduct audits to ensure Sales department compliance to merchandise exposure standards and loss prevention.
Aided in loss prevention for all gaming activities.

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7. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how surveillance operators use incident reports:

Documented daily activity reports and incident reports on computer log.
Created Incident Reports and Procedure Violations Reports when necessary.

8. Casino Floor

A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.

Here's how surveillance operators use casino floor:

Assist in training Operators* Monitor Casino floor* Complete reports on procedure violations
Monitored and reviewed several cameras to ensure the safety and integrity of the casino floor and all the surrounding areas.

9. Procedural Violations

Here's how surveillance operators use procedural violations:

Work in a highly regulated environment and maintain logs on all procedural violations, occurrences, and accident investigations.
Cross Lanes, West Virginia - Monitored all company assets as well as monitored all employees for procedural violations.

10. Guest Complaints

Here's how surveillance operators use guest complaints:

Review videos and complete documentation regarding specific slot and table game jackpots, guest complaints, and variances in departments.
Experience resolve guest complaints within my scope of authority

11. Slot Machines

Here's how surveillance operators use slot machines:

Verified the validity of Slot Machine Jackpots ensuring that the proper winner was the one being paid.
Observe and record video of table games, and slot machines, to ensure integrity of the games.

12. Casino Games

Here's how surveillance operators use casino games:

Make log entries during shift operations, monitor all aspects of casino games using computers, cameras and digital systems.
Maintained knowledge of all casino games, dealing procedures, counting strategies, and methods of cheating.

13. Audio Equipment

Audio equipment is related to recording, reproducing, or processing sound. The equipment can include anything from loudspeakers to microphones. Some of the common audio equipment are CD players, microphones, iPod, stereo, MP3 player, loudspeakers, AC receivers, tape recorders, mixing consoles, amplifiers, and effects units.

Here's how surveillance operators use audio equipment:

Utilized video and audio equipment when monitoring Casino operations.
Use of video and audio equipment.

14. Video Equipment

Video equipment refers to any device involved in recording or broadcasting a video feed. Video equipment may also involve a boom microphone - used to record high quality sound - any video editing software necessary, and broadcasting equipment if the user is broadcasting their recordings live.

Here's how surveillance operators use video equipment:

Utilized audio/video equipment to observe operation of the business.
Manage casino operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment.

15. Video Surveillance

Here's how surveillance operators use video surveillance:

Monitor video surveillance of hundreds of cameras capturing any signs of suspicious or criminal activity.
Assisted local law enforcement by providing detailed video surveillance upon request.

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What skills help Surveillance Operators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on surveillance operator resumes?

Amanda Graham Ph.D.

Assistant Professor, Georgia Southern University

Completed Degree - Although not required for most departments around the country, the completion of a higher-ed degree in any subject signals to hiring committees that the applicant is (1) seeking to improve themselves, (2) open to learning new things, and (3) capable of finishing a goal that they set out to reach.

A second language - Particularly for candidates that speak Spanish fluently, the ability to speak a second language is of increasing importance as communities around the country continue to diversify.

What soft skills should all surveillance operators possess?

Amanda Graham Ph.D.

Assistant Professor, Georgia Southern University

Verbal Communication - The ability to talk to/hold a conversation with a stranger is essential in the human enterprise of policing. It is one of the best tools and officer has with them to address any situation.

Ethical Decision-Making (Using Discretion Appropriately) - The ability to make the best decision in a given situation is absolutely critical in policing. Not only do officers need to have sound and logical judgment, but also the capacity to make ethically sound decisions helps to prevent the introduction of bias into the criminal justice system.

What hard/technical skills are most important for surveillance operators?

Amanda Graham Ph.D.

Assistant Professor, Georgia Southern University

Written Communication/Writing/English - Policing heavily involves being able to articulate your ideas in writing, especially for writing reports and warrants. These documents demand officers provide their probable cause for a case; without this capacity, cases can be dropped and warrant applications unsuccessful.

Do you want to know more?

List of surveillance operator skills to add to your resume

The most important skills for a surveillance operator resume and required skills for a surveillance operator to have include:

CCTV
Patrol
Table Games
Zoom
Internal Controls
Loss Prevention
Incident Reports
Casino Floor
Procedural Violations
Guest Complaints
Slot Machines
Casino Games
Audio Equipment
Video Equipment

Video Surveillance
Commission Regulations
Routine Surveillance
Control Board
Surveillance Cameras
Soft Count
Local Law Enforcement
Law Enforcement Agencies
State Regulations
VCR
Criminal Acts
Casino Policies
Casino Assets
Casino Management

Video Footage
Safety Hazards
Circuit Television System
Risk Management
Security Cameras
Television Monitors
PTZ
Time Monitoring
DVR
Monetary Transactions
Casino Guests
Suspicious Behavior

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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