Sutherland jobs - 121 jobs

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 38 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 13 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 20 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Job Description ROLE OVERVIEW Drive development of Banking Financial and Services with responsibility to identify new business opportunities, lead end-to-end sales pursuit, manage client relationships while collaborating with the broader organization to bring forth the best of Sutherland to meet customers' needs. DUTIES AND RESPONSIBILITIES Sales engagement: Driving end-to-end pursuit cycle Consistently generate $3M of revenue from net new logos every year Identify, create, and qualify opportunities (sole sourced, RFPs). Shape and solution engagements in collaboration with subject matter experts as relevant Work with Enterprise customers in helping them get the most from their technology/business investments with appropriate support models. Understand the competitive landscape in the core banking, brokerage, capital markets, back office and be able to participate in design/solutioning of support experiences based on market/customer requirements. Originate, qualify, and close large, digital transformational services engagements spanning business process services, digital, consulting, IT services, analytics. Develop and communicate compelling value propositions and advance sales conversations Drive pricing and MSA negotiations with clients as well as internal approvals Client relationship management and networking: Forging strong relationships Build trusted advisor relationships and influential partnerships based on a strong foundation of business and technology expertise; build on top of and leverage existing client relationships from past work Engage/develop relationships with and sell to C-suite executives Work with vertical heads and account management teams in existing Sutherland accounts to ensure year-over-year revenue growth Build a nuanced understanding of the customer's environment and pain points; synthesize and share through the Sutherland organization so that appropriate value propositions can be crafted Invest in social selling - own and promote Sutherland's brand Teaming: Collaborate to bring forth best of Sutherland Collaborate closely with solutioning studios / CoEs, delivery, vertical sales team and other horizontals including analytics, Sutherland labs, Platform Group, as needed to build customized solutions for end clients Expertise and knowledge management: Staying ahead of the curve Track industry developments, implications of macro-economic moves, new business models, industry disruptors (regulations, new offerings, new players); track technology developments Track competitors' investments, footprint, new offerings; develop account-specific insights Sales operations Develop and own sales plan for winning priority new accounts for Sutherland; review sales pipeline with leadership to ensure target achievement Accountable for the client relationships from deal conception to closing. Qualifications Education: Bachelor's degree, MBA preferred 15+ years of experience in business development with depth in the Banking industry. Experience selling digital transformation, customer experience focused services with hands-on experience pursuing, shaping, and closing deals Experience and examples of engaging senior stakeholders on business problems and ability to match those with relevant service offerings Well networked, with strong references from key stakeholders (buyers, influencers) in F500 enterprises Experience in growing and sustaining long-term customer relationships Resourceful, understands and leverages “The-art-of-the-possible” Proven track record of delivering excellence through informal experience Confident communication/ active listener with top tier skills in “telling the story” and facilitating conversation Will win “or die trying” attitude towards goals Top tier capacity for reasoning, logic, critical thinking & problem solving Looks to research, learn & understand on relevant topics Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Join Team Alorica At Alorica, were redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunitie Customer Service Representative, Customer Service, Healthcare, Representative, Health, Remote, Retail

Employment Type: Full-time Reporting to: Chief Sales Officer ABOUT US At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. HERE'S WHAT THE JOB REALLY LOOKS LIKE We're looking for a high-impact BPO Sales Executive who thrives in complex sales environments and knows how to turn challenges into opportunities. This role combines strategic thinking, consultative selling, and the ability to build trust with executive stakeholders. If you're driven, resilient, and energized by growth, you'll be a great addition to our team! HOW YOU'LL MAKE AN IMPACT 1. Pipeline Building & New Business Development Identify, pursue, and qualify new BPO opportunities through proactive outreach and market research. Lead discovery conversations to uncover client pain points, operational needs, and decision criteria. Maintain disciplined pipeline management with consistent follow-up and CRM accuracy. 2. Consultative Solution Selling Translate client challenges into clear, relevant BPO solutions and value propositions. Build compelling ROI stories using process improvements, cost savings, and measurable performance outcomes. Guide prospects through buying complexity by outlining onboarding steps, SLAs, KPIs, and operational expectations. 3. Executive Engagement Conduct polished, high-level conversations with senior leaders and decision-makers. Facilitate presentations, business cases, and solution narratives that command executive attention. 4. Negotiation & Deal Management Shape and manage the commercial conversation: pricing models, terms, value levers, and contractual considerations. Identify non-negotiables and hold position on high-impact items that matter to long-term success. Collaborate with internal teams (legal, operations, delivery) to advance deals to closure. 5. Collaboration & Internal Alignment Partner with cross-functional peers to refine solutions, coordinate proposals, and ensure operational feasibility. Share best practices, participate in peer reviews, and contribute to a high-performance sales culture. 6. Resilience, EQ, and Relationship Building Navigate objections with empathy, confidence, and emotional intelligence. Sustain momentum despite rejection and consistently re-engage potential clients. Build trust and rapport across diverse stakeholders through transparency and authenticity. WHAT'LL SET YOU UP FOR SUCCESS Hunger for Growth Self-motivated, proactive, and eager to pursue opportunities independently. Comfortable owning a number, driving activity, and outperforming expectations. Scrappy, Creative, and Story-Driven Investigative mindset with the curiosity to dig beyond surface-level client needs. Ability to craft compelling, client-relevant stories that differentiate our value. Collaborative Dealmaker Works well in team environments and actively contributes to shared success. Skilled at negotiation and securing agreements that protect value and long-term outcomes. Courageous & Resilient High resilience and persistence in outreach, follow-up, and re-engagement. Handles objections professionally and keeps conversations moving forward. Industry & Operational Fluency Understanding of BPO operations, contact center metrics, pricing models, and service delivery fundamentals (preferred). Adept at simplifying complex processes for clients. Experience and Qualifications: 3-8 years of experience in BPO sales, enterprise sales, or solution-based selling roles. Proven track record of meeting or exceeding sales targets. Strong communication, presentation, and executive engagement skills. CRM proficiency (Salesforce, HubSpot, etc.). Bachelor's degree preferred; equivalent experience considered. Location Note: We're currently hiring for this position in: “Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nebraska, North Carolina, Oklahoma, Tennessee, Texas, Utah, and West Virginia”. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. What We Offer: Competitive base pay with performance-driven incentives Comprehensive benefits including medical, dental, vision, and 401(k) Career development through Alorica Academy's open-access courses Real opportunities to grow within a global organization Access to our employee assistance program A collaborative, inclusive culture where innovation actually happens Our Values Bold - We challenge conventions and take smart risks Relentless - We deliver results, no matter what it takes Connected - We work as One Alorica because we're stronger together True - We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk. Apply today! Equal Opportunity Employer - Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaUSA #AloricaJobs #Sales

Home (***************************** »Job Details **Analytic Consultant, Marketing Analytics** Research & Analytics (********************************************************* & Analytics) Language English Apply Now (************************************************************************************************************************************* **Summary** The Analytic Consultant is responsible for leading account based analytical initiatives. The Analytic Consultant provides detailed analytic insights, marketing strategy recommendations, and innovative solutions to solve business problems within our client engagements. This position will serve as the go-to resource for the client's analytical needs. The Analytic Consultant will interact with the client on a regular basis and will be seen as the subject matter expert as they provide analytic metrics, trends, insights, and recommendations to the client. The expectation is that this position will be comfortable speaking about complex analytical solutions in an easy to digest manner with the client. **Description** **SPECIFIC RESPONSIBILITIES** + Develop analytical solutions that address client needs on an ongoing basis + Serve as the subject matter expert on analytical solutions and data specifications when working with the client and Concentrix business units + Execute quantitative analyses, predictive modeling, customer segmentation, experimental design, and detailed reporting to translate data into actionable insights + Utilize the results of analysis to recommend ongoing, iterative corrections and improvements to marketing programs and campaigns + Organize and analyze relevant data from multiple sources to identify trends, patterns, and exceptions and quickly develop hypotheses for further investigation and action + Design and execute testing and measurement plans to improve campaign performance and achieve quantitative business objectives + Understand the client's analytical needs and make recommendations in a way that is easy to digest and comprehend + Work closely with the Program Management & IT teams to deep dive into the data architecture, provide impactful insights and understanding of customer behavior, and optimize marketing programs within our client engagements + Other duties as assigned **ESSENTIAL QUALIFICATIONS** **_Education/Knowledge:_** + A Bachelor's degree in mathematics, statistics, economics, or similar related field is essential. A Graduate level degree in mathematics, statistics, economics, or a similar related field is preferred. + Minimum of one to five years with directly related experience required. **_Experience / Skill:_** + Strong analytical skills with a high capacity for simplifying advanced concepts + Must be comfortable developing presentations and working directly with the client + Minimum of 1+ years with SAS and MS Office Suite: Excel, Word, PowerPoint + Proficient with analytics concepts including the following: propensity modeling, lead scoring, data mining, correlations, random sampling, significance testing and experimental designs + Experience conducting statistical analysis + Understanding of B2C, as well as B2B, marketing concepts + Salesforce experience preferred + Dashboarding experience preferred including but not limited to Tableau, PowerBI, Domo, as well as digital marketing platforms + Experience with SQL Server / Oracle / Snowflake preferred + Ability to travel 5% or potentially more The base salary range for this position is $85k - $100k USD (US applicants) or $75k - $95k CAD (Canadian applicants), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is Feb. 2, 2026.

About us: At ibex, we focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees. About the role: Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels. Responsibilities Your day to day will involve: Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments). Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information. Thoroughly and completely documenting all customer interactions. Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations. Educating on the usage and benefits of self-service tools. Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist. Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role. Responding to customer inquiries in a courteous and professional manner. Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions. Responding to and resolving internal and external complex customer inquiries. Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken. Taking ownership of the resolution and setting expectation for follow up. Ensuring resubmissions, stop payments, and voids are appropriately handled. Meeting or exceeding individual, department, and client specific goals. Understanding and adhering to all client administrative and contractual policies and procedures. Suggesting ways to improve the service delivery processes contributing to the success of the organization. Other duties as assigned. Qualifications Some things we consider critical for this role: High School Diploma or Equivalent 2 years experience in a high volume customer service environment Experience in healthcare or related industry experience preferred Ability to multi-task using multiple applications simultaneously Ability to set-up computer equipment and troubleshoot issues with minimal assistance Professional verbal and written communication skills Ability to operate a computer and knowledge of Microsoft Office applications Strong organizational skills and attention to detail Ability to work independently and with a team Ability to learn quickly and adapt to a fast pace production environment Cooperative, professional and effective interaction skills Critical thinking and problem solving skills Ability to tolerate repetitive work without compromising accuracy and service levels Attend additional training as requested/deemed necessary Preferred: Medical/Dental terminology knowledge experience Medicare/Medicaid knowledge Claims/Billing and coding experience Ibex Benefits: Medical, Dental, and Vision insurance 401(k) Retirement Savings Plan Paid Time Off Paid T-Mobile cell service $500.00 Employee referral program Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)

Responsibilities: • Develop and test Extract, Transformation, and Loading (ETL) modules based on design specifications • Develop and test ETL Mappings in Talend • Plan, test, and deploy ETL mappings, and database code as part of application build process across the enterprise • Provide effective communications with all levels of internal and external customers and staff • Must demonstrate knowledge in the following areas: o Data Integration o Data Architecture o Team Lead experience is a plus • Understand, analyze, assess and recommend ETL environment from technology strategy and operational standpoint • Understand and assess source system data issues and recommend solution from data integration standpoint • Create high level, low level technical design documents for data integration • Design exceptions handling, audit and data resolution processes • Performance tune ETL environment • Conduct proof of concepts • Estimation of work based on functional requirements documents • Identify system deficiencies and recommending solutions • Designing, coding, and writing unit test cases from functional requirements • Delivering efficient and bug-free ETL packages and documentation • Maintenance and support of enterprise ETL jobs • Experience with Talend Hadoop tools is a plus Basic Qualifications: • 3+ years of development experience on Talend ETL tools • 7+ years working with one or more of the following ETL Tools: Talend, Informatica, Ab Initio or Data Stage • 7+ years proficient experience as a developer • Bachelor's Degree in Computer Science or equivalent • Database (Oracle, SQL Server, DB2) • Database Programming (Complex SQL, PL/SQL development knowledge) • Data Modeling • Business Analysis • Top level performer with ability to work independently in short time frames • Proficient working in a Linux environment • Experience in scripting languages (Shell, Python or Perl) • 5+ years of experience deploying large scale projects ETL projects that • 3+ years of experience in a development lead position • Data analysis, data mapping, data loading, and data validation • Understand reusability, parameterization, workflow design, etc. • Thorough understanding of Entire life cycle of Software and various Software Engineering Methodologies • Performance tuning of interfaces that extract, transform and load tens of millions of records • Knowledge of Hadoop ecosystem technologies is a plus Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable result Job Description OSP Design Engineer (Individual Contributor) Role Summary: Technical Execution & Network Design: The OSP Design Engineer is a hands-on technical role responsible for the end-to-end design of fiber optic network infrastructure. This Individual Contributor is responsible for the full lifecycle of engineering deliverables, including field data collection, High Level Design (HLD), detailed Low Level Design (LLD), and the generation of permit packages. This role requires high proficiency in GIS/CAD software, a strong understanding of OSP construction principles, and the ability to work independently to meet project timelines and quality standards. Key Responsibilities 1. Network Design (HLD & LLD) High Level Design (HLD): specific route planning, serving area architecture, and feeder network design to maximize coverage while minimizing construction costs. Low Level Design (LLD): Produce detailed construction-ready prints, including conduit configuration, fiber splicing schematics, building entrances, and termination points. Calculations: Perform optical power budget calculations and material selection to ensure network integrity. Software Utilization: Utilize OSP/GIS design software (specifically IQGEO, ARAMIS, WALDO, and MicroStation/BSTCAD) to create accurate geospatial records and engineering drawings. 2. Field Engineering & Data Collection Fielding: Conduct physical site surveys and walk-outs to validate route feasibility, identify obstacles, and verify existing utility infrastructure. Make-Ready Engineering: Assess pole loading and identify necessary make-ready work for aerial attachments in compliance with NESC/GO95 standards. Verification: Validate "as-built" documentation against actual field conditions to ensure database accuracy. 3. Permitting & Right-of-Way (ROW) Permit Preparation: Create comprehensive permit application packages (drawings, traffic control plans, and narratives) for submission to State DOTs, municipalities, railroads, and utility pole owners. Regulatory Compliance: Ensure all designs adhere to local codes, ordinances, and utility owner requirements (e.g., specific depth requirements, running line offsets). Coordination: Respond to technical inquiries from permitting agencies to expedite approval processes. 4. Quality & Project Support Quality Assurance: Perform self-checks and peer reviews on design prints to ensure zero-defect handoffs to construction teams. BOM Generation: Generate accurate Bill of Materials (BOM) and Labor estimates for assigned projects. Construction Support: Act as the technical point of contact for construction crews during deployment, resolving design-related issues (redlines) that arise in the field. Qualifications Experience: 3-7 years of hands-on experience in OSP Design and Engineering, specifically with FTTx, Metro, or Long-Haul fiber networks. Technical Knowledge: Proficiency in designing aerial, buried, and underground conduit systems. Strong understanding of fiber optic topology (splitters, cabinets, splice closures). Knowledge of industry standards (NEC, NESC, BICSI). Software Proficiency: Demonstrated operational experience with GIS and CAD platforms. Specific proficiency in IQGEO, ARAMIS, WALDO, or MicroStation/BSTCAD is highly preferred. Education: Bachelor of Science in Engineering, Engineering Technology, or equivalent relevant field experience. Field Capabilities: Ability to travel to local sites for field surveys and possession of a valid driver's license. Preferred Qualifications Certifications: Lean Six Sigma Green/Yellow Belt (focus on process efficiency) or RCDD certification. Permitting Experience: Specific experience working with FDOT or complex municipal permitting systems. Data Skills: Proficiency in Excel (VLOOKUP, Pivot Tables) for BOM management and data reporting. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design- thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms. We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients' success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human-machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data- rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality and Logistics. Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Sutherland Healthcare Solutions is a leading provider of Health Information Management, Revenue Cycle Management and Healthcare Customer support solutions to the healthcare industry. Our solutions encompass a comprehensive suite of platform enabled back-office and front office services that span the Provider, Payer, and Healthcare IT sub verticals. We collaborate with healthcare providers and payers utilizing a unique and flexible blended shore approach. Our solutions are focused on increasing the operating margins and cash flow generation of our healthcare clients by deploying efficient business processes, proprietary re-engineering methodologies and technology enabled automation. Job Description About the Role: We are seeking an experienced and dynamic Hunter (Director / A / VP level) to drive new client acquisition in the Content Moderation / Trust & Safety space across North America. This individual will play a critical role in expanding our client base by identifying, qualifying, and closing strategic deals with digital platforms, tech companies, and social media businesses. The ideal candidate has a proven track record in enterprise sales, particularly in outsourcing, BPO, or managed services within the content moderation, digital operations, or trust & safety domains. 1. New Business Acquisition (60%) Identify, prospect, and acquire new logos in the content moderation / trust & safety domain. Create and execute a strategic go-to-market plan targeting high-potential accounts in social media, e-commerce, gaming, and other relevant verticals. Develop and present winning proposals, RFP responses, and commercial models. Manage the entire sales cycle - from lead generation to contract closure. 2. Market Intelligence & Solutioning (15%) Collaborate with pre-sales, solutions, and delivery teams to build tailored content moderation offerings. Stay updated on industry trends, platform safety regulations, and competitive landscape. Provide client feedback to refine offerings and value propositions. 3. Strategic Relationship Management (15%) Build strong relationships with C-level and senior stakeholders at prospect organizations. Represent the organization at industry events, conferences, and client meetings. Act as a trusted advisor to prospects by understanding their business and operational needs. 4. Internal Collaboration & Reporting (10%) Work closely with marketing, partnerships, and delivery teams to align go-to-market strategies. Provide regular pipeline updates, sales forecasts, and performance metrics to leadership. Use CRM tools (e.g., Salesforce) to manage pipeline and reporting. Qualifications 10-15+ years of experience in enterprise sales / business development. Minimum 5+ years selling content moderation, trust & safety, or related digital operations services in a BPO / outsourcing context. Deep understanding of social media, UGC platforms, e-commerce, online safety, and content compliance. Demonstrated success in acquiring large, complex deals in the North American market. Strong network of decision-makers and influencers in target sectors. Excellent communication, negotiation, and presentation skills. Bachelor's degree (MBA preferred). Preferred Skills: Exposure to global delivery models and cross-functional collaboration. Understanding of GenAI/ML applications in moderation. Knowledge of platform regulations: DSA, Section 230, etc. Experience working with Trust & Safety teams in tech platforms. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Home (***************************** »Job Details **Dynamics 365 Sales Consultant** Information Technology Other Language English Apply Now (************************************************************************************************************************** **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** The Dynamics 365 Sales Consultant is responsible for delivering functional consulting services focused on the Dynamics 365 Sales (CRM) workload. This role works directly with clients to understand business needs, design solutions, configure the platform, and support successful adoption of Sales features within Dynamics 365 and the Power Platform. **Responsibilities** · Conduct workshops with business stakeholders to gather and analyze Sales-related requirements. · Configure and customize Dynamics 365 Sales components, including entities, forms, views, dashboards, charts, and business processes. · Implement Sales capabilities such as lead and opportunity management, forecasting, product/catalog setup, sales pipelines, and reporting. · Develop functional specifications, process flows, documentation, and training materials. · Advise clients on best practices for Sales processes and CRM usage. · Prepare demos and contribute to pre-sales activities when needed. · Stay current on the latest Dynamics 365 and Power Platform updates, AI features, and Microsoft roadmap. **Qualifications** · 8-10 years of experience implementing Dynamics 365 Sales or other CRM platforms. · Strong functional understanding of the end-to-end Sales lifecycle (lead → opportunity → quote → order). · Experience configuring Dynamics 365: forms, views, charts, business rules, workflows, and sales processes. · Familiarity with Power Platform (Power Automate, Power Apps, Dataverse). · Excellent communication skills and experience working directly with clients. · Ability to translate business requirements into functional designs and system configurations. **Preferred Qualifications** · Microsoft certifications such as: o MB-210: Dynamics 365 Sales o PL-200: Power Platform Functional Consultant · Experience with Customer Service or Marketing modules (nice to have). · Consulting or enterprise project experience. · Exposure to integration patterns, data migration, or reporting tools (Power BI). **Soft Skills** · Strong problem-solving and analytical ability. · Clear communication and workshop facilitation skills. · Customer-oriented mindset focused on delivering value. **Salary Range:** At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary range for this position is **$106,000 - $140,000** plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is 01/14/2025 \#LI-Remote \#WFH \#ConcentrixCatalyst

Warranty Excellence Program Specialist (Remote) What You'll Be Doing The Warranty Excellence Program Specialist partners with Dealer Advocacy and Technology Managers to enhance dealer understanding, simplify processes, and coordinate the Warranty Excellence Program and related awards. This role serves as the subject matter expert (SME) for the Warranty Dealer Dashboard, working independently while collaborating directly with clients to ensure operational objectives are met. During a Typical Day, You'll * Develop and maintain enhanced understanding of the Warranty Dealer Dashboard and Dealer Assessment Score (DAS) * Serve as SME for: * The Warranty Dealer Dashboard * The Warranty Excellence Program * Interface with internal technical teams (e.g., Qlik, GCQIS) * Develop, produce, and host virtual dealer meetings to improve program understanding, including live Q&A sessions * Investigate and resolve select program concerns via email, virtual meetings, and phone * Support internal teams in understanding the Warranty Dealer Dashboard and Warranty Excellence Program * Coordinate the Warranty Excellence Program, including: * Program execution * Continuous improvement and long-term growth initiatives * Collaboration with internal teams to implement dealer rewards and outcomes * Providing global program updates to other markets * Coordinate, draft, and publish warranty-related dealer communications, including: * Electronic dealer and field communications * Monthly program performance reports * Job aids * Create and edit warranty-related PowerPoint presentations for both internal and external audiences * Act as the liaison between program users and the IT team What You Bring to the Role Education * Bachelor's degree or equivalent relevant work experience Experience * 10+ years of experience with dealership service and warranty processes Skills * Exceptional verbal communication skills with the ability to clearly explain complex processes with professionalism and patience * Strong written communication skills with excellent attention to detail (grammar, spelling, formatting) * Demonstrated knowledge of Automotive Service and Warranty Policies * Ability to work independently while partnering effectively with clients and Ford team members * Project management mindset with strong planning, execution, and results-driven focus * Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint * Minimal travel required (estimated twice per year) What You Can Expect * Starting pay: $70,000 per year * 100% Remote Work * Schedule: Monday-Friday, 8:00 AM-5:00 PM (40hrs per week) * Comprehensive benefits package, including: * Health, Dental, Vision, and Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation, Sick Time, and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (Percepta College) * Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. * Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. * Leave it better - We take ownership and leave every process, person, and place better than we found it. * Win together - We succeed as one-celebrating, supporting, and showing up for each other. * Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Remote

**Category :** **Customer Service/Support** **Why You'll Choose Us** **Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.** **Benefits of working with TP include** + **Paid Training** + **Competitive Wages** + **Monthly Bonuses** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** + **Ability to work from your home** **Your Impact** **Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.** **In addition to the overall convenience, you will enjoy the many benefits of working from home!** + **Removing the cost, stress and time constraints of a daily commute** + **Total comfort of working from your own home** + **A flexible work scheduled and more work life balance** **Your Responsibilities** + **Handle and carefully respond to all customer inquiries** + **Provide excellent customer service through active listening** + **Work with confidential customer information and treat it sensitively** + **Aim to resolve issues on the first call by being proactive** + **Appropriately communicate with customers** **What We're Looking for** + **Logical problem-solving skills** + **Availability to work various shifts** + **Ability to use Windows operating systems** + **Ability to type 25 wpm** + **Over 18 years of age** + **High School Graduate or GED** + **Predictable and reliable attendance** **What We Prefer** + **6 -12 month customer service experience preferred** + **Consistent work history** + **Proven oral & written communication skills** + **Some Technical background** **Being One of Our People** **It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.** **Teleperformance is an Equal Opportunity Employer**

We are looking to hire Subrogation Specialists who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $21.00/hour, with Specialists earning an average monthly bonus of $1,300! The Subrogation Specialist is responsible for recovering subrogation claims from insurance carriers, self-insured entities, and uninsured tortfeasors. This role requires close collaboration with clients, insured parties, and other stakeholders to maximize recovery while ensuring compliance with state regulations and industry best practices. Position is work-at-home. Essential Functions and Responsibilities: * Review and manage subrogation files across varying lines of business. * Respond professionally and promptly to telephone calls and emails from clients, adjusters, claimants, witnesses, attorneys, and underwriters. * Review and investigate claims to evaluate liability, assess damages, and determine all viable recovery avenues. * Prepare and analyze files, ensuring accurate documentation and tracking of all verbal and written correspondence in applicable systems. * Process carrier-to-carrier subrogation claims. * Research laws and state statutes on subrogation claims to ensure compliance and optimize recovery. * Communicate effectively to obtain and provide necessary information from relevant parties. * Negotiate liability and damage disputes with other insurance carriers and self-insured entities. * Review claim files to evaluate collection potential and develop strategies for each recovery. Minimum Job Requirements: * High school diploma or GED; some college coursework preferred. * 3-5 years of subrogation or claims experience preferred. * Adjuster license preferred. * Proficiency with Microsoft Office and relevant claims systems. * Strong oral and written communication skills. * Proven ability to analyze, negotiate, and manage multiple tasks with attention to detail. * Demonstrated reasoning and problem-solving abilities. Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you're part of our family. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) - also known as virtual agents that leverage Artificial Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human' AI experience. By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona. With the customer journey and experience at the forefront of everything you do, you'll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction - all while developing an AI personality that is engaging and memorable. This is a 100% remote opportunity with limited travel requirements. What You Will Do: Serve as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology. Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that inspire confidence and trust. Responsible for project success, ensuring timelines and objectives are met with precision and efficiency. Author customer journey storyboards, process flows, and interaction scripts that clearly illustrate the end customer experience for both business and technical stakeholders Author and deliver professional, effective presentations to client stakeholders Follow best practices for developing engaging bot personas that engage users and properly represent the brand Ensure the IVA interaction design and end experience reflect the intended persona Help ‘train' the IVA both before and after launch to deliver meaningful and accurate responses, taking into account all segments of the target user population Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds client expectations Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and develop recommendations to improve performance Maintain awareness of clients' business goals and constraints, ensuring our recommendations are framed in terms that will resonate with decision-makers Participate in the design and continuous improvement of standard methods and artifacts for the Conversational Design team Support revenue growth by developing recommendations for follow-on services on projects already landed and in delivery, leveraging client management and interpersonal skills Contribute to internal and external thought leadership content development What You Will Bring: 3+ years' experience in corporate consulting, ideally with enterprise clients 2+ years' experience with natural language AI technology, GenAI, speech recognition, and/or machine learning 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems Training and/or experience in User-Centered Design principles and User Research Fluency with modern diagram tools such as LucidChart and Miro Demonstrable experience working successfully in cross-functional teams Experience with audio recording and production is a plus Bachelor's level degree in a related field required #LI-JF1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Managed services company providing an array of technology assets to the world's largest organizations, resulting in productivity increases, cost savings, and deep insights. Job Description The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, CallBack, etc. The candidate will be required to be “on call” after hours to support the operations team in the event of platform outages. KEY RESPONSIBILITIES: Qualified individuals must have the ability to perform the following duties: Responsible for the implementation and support of Sutherland Genesys platforms. Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Contact, CallBack, etc. Some knowledge of SIP from the carrier level. Some knowledge of Oracle (Acme Packet) and Avaya SBCs and TDM Gateways such as AudioCodes M3Ks and G450s is a plus. Partners with the Business and Service Delivery team to assist with implementation of new Program solutions. Responsible for documentation along with Runbooks for Operations. Partners with development/integrations team for platform support when needed. Monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure. Conduct testing to detect faults, minimize malfunctions, and backup systems. Provide technical consultancy to ensure problem resolution is achieved in the shortest possible time frame Manages vendors on escalated issues and projects specific to your area of influence. Willingness and ability to learn complex new systems in varying technologies related to area of influence. Follow the lead of the senior implementation engineer, based on enterprise business requirements and IT Strategies. Qualifications Key Requirement: Experience in writing multimedia (eservices) routing strategies in Composer (at least on the first two): 1. Email* 2. Chat* 3. SMS 4. Social Media 5. Finding the unicorn Chatbot MINIMUM REQUIRED QUALIFICATIONS: 10 years progressive relevant experience required. Some knowledge of Genesys Platform Ability to multitask and demonstrate willingness to deliver on multiple, simultaneous projects. Willingness to manage vendors for performance to ensure compliance with commitments and budget. Experience with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture) is a plus. PREFERRED QUALIFICATIONS: Demonstrated experience in vendor management Knowledge of Avaya and Cisco CUCM is a plus Additional Information All your information will be kept confidential according to EEO guidelines. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Sutherland seeks a digitally savvy, data driven Business Development Executive to join our Business Development team. This role is critical to expanding Sutherland's market presence by identifying, qualifying, and advancing new business opportunities with a focus on digital transformation services, AI, automation, and analytics solutions. The ideal candidate will combine strategic consultative selling skills, deep digital acumen, and an ability to engage with C-suite stakeholders, ultimately driving revenue growth and enhancing client partnerships in a highly competitive, technology-driven environment. Job Description The Business Development Executive will play a pivotal role in generating pipeline opportunities, qualifying leads, and supporting deal progression within the Business Development (BD) function. Working in close collaboration with marketing, solution teams, and delivery leadership, this role requires a deep understanding of digital customer experience (CX), AI-driven solutions, data analytics, and omnichannel engagement strategies. The executive will leverage market insights, predictive analytics, and customer intelligence to build compelling, data-supported value propositions that drive business impact for clients. KEY RESPONSIBILITIES: Lead Generation & Qualification: Source and qualify new leads through inbound, outbound, event-driven, and prospecting. Pipeline Management: Build and manage a healthy, balanced, full-funnel sales pipeline across all Sutherland services, ensuring consistent movement of opportunities from prospecting to closure. Consultative Solution Selling: Position Sutherland's digital-first, AI-enabled solutions effectively by understanding client pain points, business needs, and operational challenges. Data-Driven Storytelling: Leverage customer, operational, and market data to present clear, business-impacting value propositions. Client Engagement: Initiate and support executive-level conversations with prospective clients, including CxOs, to influence digital transformation agendas. Market & Competitive Intelligence: Stay ahead of industry trends, competitive movements, and emerging technology innovations to inform sales strategies. Collaboration: Partner with marketing, tech, and delivery teams to align go-to-market (GTM) efforts and craft tailored solutions. Operational Excellence : Track and optimize key KPIs including sales cycle length, proposal-to-win ratios, and conversion rates. Qualifications A. Education & Experience Bachelor's or master's degree in business, Data Science, Technology, or related field. Prior experience in a B2B, technology-driven consulting, inside sales, or digital transformation sales environment. Familiarity with BPO, IT services, or enterprise solutions preferred. B. Critical Competencies Digital & Technology Acumen: Deep understanding of AI, automation, cloud, SaaS, and digital CX platforms. Data-Driven Decision Making: Strong analytical skills with the ability to translate data insights into sales strategies. Consultative Selling & Business Case Development: Ability to develop compelling ROI models and business-impact cases. Market Intelligence: Awareness of industry disruptions, competitor strategies, and digital trends. Customer-Centric Approach: Proficient in customer journey mapping, VoC analysis, and personalization tactics. Agility & Adaptability: Thrive in fast-paced, evolving environments; able to pivot strategies quickly. Stakeholder Management: Capable of building executive-level relationships and driving cross-functional collaboration. Communication & Storytelling: Exceptional skills in presenting data-supported narratives and influencing decision-makers. Key Result Areas (KRAs): Measure of Success Pipeline Growth & Health; Growth in qualified opportunities across all services Revenue Generation; New revenue from digital transformation deals, ACV/TCV targets Lead Conversion Rates; Qualified leads, lead-to-opportunity, and opportunity-to-close conversion rates Consultative Sales Impact; Number of consultative engagements and business cases developed CxO-Level Engagements; Number of strategic, executive-level conversations initiated Market Positioning & Thought Leadership; Participation in industry events, publications, and content contributions Sales Cycle Optimization; Reduction in average deal closure time and dwell time within pipeline stages Operational Efficiency; Proposal-to-win ratio improvements, adherence to pipeline progression KPIs Client Retention & Expansion; Growth in upsell/cross-sell opportunities within existing accounts Additional Information EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500! The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home. Essential Functions and Responsibilities: * Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines. * Prepare, review, and document case files while maintaining accurate records in client systems. * Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries. * Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations. * Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations. * Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process. Minimum Job Requirements: * High school diploma or GED required. * 1-3 years of collections experience preferred. * American Collectors Association (ACA) certification preferred. * Formal training in insurance claims and claims law preferred, * Proficiency with Microsoft Office, computers and related applications. * Possess strong analytical / negotiating skills and be able to analyze facts, demonstrate sound judgment and be able to make prompt decisions. * Must be recovery oriented and focused on meeting goals and objectives while acting with integrity. * Possess exemplary oral and written communication skills. * Possess excellent organizational and time-management skills with the ability to work independently. * Demonstrated ability to multi-task with attention to detail and effectively support multiple accounts. * Demonstrated reasoning and problem-solving abilities * Ability to adhere to call flow outline and follow requirements specified by clients Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you're part of our family. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

Home (***************************** »Job Details **Software Development Engineer in Test (SDET) - Java / REST API / Backend** Information Technology (************************************************************ Technology) Language English Apply Now (********************************************************************************************************************************************************************* **Summary** We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures. **Description** **Job Title** Senior Software Development Engineer in Test (Senior SDET) - Java / REST API / Backend **Job Summary** We are looking for a highly experienced Senior Software Development Engineer in Test (SDET) with deep expertise in Java-based automation and backend/API testing to lead quality initiatives across complex, distributed systems. The ideal candidate will take ownership of test architecture, drive automation strategy, and ensure high standards of quality, reliability, performance, and security across backend services. In this role, you will work closely with senior backend engineers, architects, and product stakeholders, influencing design decisions and embedding quality early in the development lifecycle. This position is ideal for someone who enjoys mentoring, solving complex technical challenges, and building scalable test solutions that prevent defects before they reach production. **Roles & Responsibilities** + Architect, design, and maintain scalable and reusable test automation frameworks using Java and related tools (Cucumber required) + Lead automated testing efforts for RESTful APIs, microservices, and backend systems + Define and implement automation strategies, test standards, and quality best practices across teams + Validate data integrity across services, message queues, databases, and third-party integrations + Partner with architects and senior engineers to influence system design with a strong focus on testability and quality + Perform advanced debugging and root cause analysis using logs, monitoring tools, and system metrics + Establish and enforce quality gates within CI/CD pipelines to ensure release readiness + Mentor junior and mid-level SDETs, providing technical guidance and code reviews + Proactively identify risks, gaps in test coverage, and areas for continuous improvement At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility. The base salary for this position is $92,250 - $95,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. **The deadline to apply for this position is: 01/14/2026** \#LI-Remote \#Remote

**Category :** **Marketing** **About TP** **TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.** **With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.** **Benefits of working with TP include:** + **Paid Training** + **Competitive Wages** + **Full Benefits (Medical, Dental, Vision, 401k and more)** + **Paid Time Off** + **Employee wellness and engagement programs** **TP and You** **Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** **Purpose** **We're** **seeking a dynamic Integrated Account-Based Marketing (ABM) Manager to lead and execute targeted, multichannel campaigns that drive pipeline growth and revenue for our IT Services line of business. Reporting to the Director of Integrated Marketing, you will m** **anage** **1:1,** **1:Few** **, and** **1:Many** **ABM campaigns, collaborating cross-functionally with Sales, SDRs, and other Marketing teams. This role is pivotal in driving personalized, targeted engagement across our key accounts around our IT Services such as Cloud Services, Intelligent Automation, Security Services, and Data Services. The ideal candidate will have hands-on experience and** **proficiency** **managing marketing programs with Marketo,** **Demandbase** **, LinkedIn, and Salesforce (SFDC). S/he will have practical knowledge of multichannel ABM campaigns and** **proficiency** **with gifting platforms. Your ability to develop creative, data-driven strategies will help us deepen relationships with high-value accounts and** **optimize** **the buyer journey.** **This position is 100%** **work** **at home** **. While this position will be working from home, this candidate must be** **located** **within the US and be eligible to work in the US** **without sponsorship** **.** **Your Responsibilities** + **ABM Strategy & Execution: Develop personalized 1:1 campaigns and scalable** **1:Few** **programs to engage target accounts and buying committees.** + **Collaboration: Partner with Sales, SDRs, and Client Success to** **align on** **account plans and marketing priorities, ensuring cohesive go-to-market strategies.** + **Campaign Management:** **Utilize** **multi-channel approaches, including paid media, social selling, events, email, and tailored and custom content, to drive pipeline and revenue growth and market share.** + **Data & Optimization: Leverage tools like Salesforce,** **Demandbase** **, LinkedIn, and Marketo to track engagement,** **optimize** **campaigns, and deliver performance reporting.** + **Content Creation: Develop engaging, account-specific materials, including videos and personalized templates, to support campaigns.** + **Training & Enablement: Educate field teams on ABM tactics and follow-up strategies to ensure seamless execution.** **Qualifications** + **7 years in B2B marketing for IT Services with 3+ years in ABM roles.** + **Expertise** **in marketing tools such as Marketo,** **Demandbase** **, LinkedIn, and Salesforce.** + **Proven ability to deliver high-ROI campaigns in a fast-paced environment.** + **Strong project management, analytical, and communication skills.** + **Please expect reasonable travel for this position - approximately a few times annually but based on the needs of the business** **Soft Skills** + **Process Excellence** + **Collaboration** + **Communication** + **Emotional Intelligence** + **Open-Mindedness** + **Critical Thinking** + **Solution Orientation** + **Entrepreneurship** + **AI Proficiency** + **Data Literacy ** **Be Part of Our TP Family** **It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.** **TP is an Equal Opportunity Employer**

About TP TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs TP and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit! Purpose We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements. This position is 100% work at home. Responsibilities Your Responsibilities * Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms. * Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions. * Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals. * Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points. * Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs. * Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs. * Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions. * Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities. * Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly. Qualifications Qualifications * Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience. * Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products. * Demonstrated ability to design and present complex technical solutions clearly and compellingly. * Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations. * Solid understanding of ITIL frameworks and ITSM best practices. * Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences. * Strong problem-solving skills and a client-first mindset. * Focus on continual training on new ServiceNow technologies to keep skill sets current. * Experience in pre-sales for SaaS platforms or cloud-based solutions. * Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools. * Experience with Now Assist and Creator Assist * Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.) * Experience working with monitoring tools and strategies related to ITOM. * Project management experience or certification (e.g., PMP, Agile/Scrum certifications). Certifications (Required): * ServiceNow Certified System Administrator (CSA) Certifications (Preferred): * ServiceNow Certified Application Developer (CAD) * ITIL Foundation Certification (v3 or v4) * ServiceNow Certified Implementation Specialist - ITSM * ServiceNow Certified Implementation Specialist - CSM * ServiceNow Certified Implementation Specialist - ITOM Soft Skills * Process Excellence * Collaboration * Communication * Emotional Intelligence * Open-Mindedness * Critical Thinking * Solution Orientation * Entrepreneurship * AI Proficiency * Data Literacy Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer