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Respiratory Care Practitioner 2 - 2nd Shift - Medford, OR
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Careers in SSA Seattle Region - AK, ID, OR, WA - Opportunities for Veterans
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Counselor Assistant (Human Services Assistant 2)
Application Deadline:
03/28/2023
Agency:
Department of Human Services
Salary Range:
$2,906 - $4,259
Position Type:
Employee
Position Title:
Counselor Assistant (Human Services Assistant 2)
Job Description:
We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.
Are you passionate about assisting Oregonians who experience disabilities? Are you interested in work that is person-centered and strengths based? If you are looking for a career that will make a difference in the lives of more than 1 million Oregonians, join our team!
The Office of Vocational Rehabilitation, part of the Oregon Department of Human Services is looking for talented individuals with a passion for public service to apply for a Counselor Assistant (Human Service Assistant 2) position.
As a Human Services Assistant, you will provide support to a team of Vocational Rehabilitation (VR) Counselors and the Branch Manager. You will be the first point of contact for Oregonians, provide compassionate customer service and perform technical casework assistant tasks that are critical to the work VR does in assisting people with disabilities. We help people obtain and keep jobs that match their skills, interests and abilities - and we want you to join our team!
If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Sugei Hernandez via email Sugei.Hernandez@odhs.oregon.gov or call 971-375-or call 971-375-8675 Please be sure to include the job requisition number.
Oregon Department of Human Services (ODHS), A place to belong and make a difference!
* When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
* Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.
* We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
* We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!
* If you have federal student loan debt or are thinking of going back to school, then you might benefit from the Student Loan Forgiveness Program. If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
What you need to qualify
One year of experience assisting professionals in one or more of the following specialized social programs areas;
* Mentally or Physically Disabled
* Economically disadvantaged
* Substance Dependent
* Child abuse and neglect
* Juvenile delinquent
Any degree in a related mental health or human services program may substitute for six months of the required experience.
Essential attributes
We are looking for candidates with:
* Ability to work independently much of the time with little direct supervision or instruction.
* Experience working in an environment with a high degree of public contact using active listening and conflict resolution methods, dealing with persons who may be irate, confused, frustrated or angry.
* Excellent customer service.
* Excellent communication skills and the ability to share complex information with a diverse population.
* Organizational skills/attention to detail and efficient in delivery of services.
* Experience gathering information from customers to help determine the type of services to meet the needs of the customer.
* Knowledge and experience working with a diverse population.
Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.
Your duties at a glance
Oregon Vocational Rehabilitation (VR) assists Oregonians with disabilities to achieve and maintain employment and independence. Services include:
* Vocational counseling and guidance
* Education
* Physical restoration
* Vocational and other training services
* Information and referral
* Job development
* Job coaching
* Job search assistance
VR is a state and federally funded program that works in partnership with the community and with business to develop employment opportunities for people who have disabilities. VR programs and services are custom designed for everyone.
As a Counselor Assistant, you will:
Case Support Services:
* Compose, type, and proofread a variety of correspondence including letters, memos, case file narrative and reports from general instructions. Determine proper formats and modes of address for letters, memos, and reports.
* Use automated case management system (ORCA) to enter, update and retrieve client information in a timely and accurate manner.
* Use ORCA to issue purchasing documents to vendors and clients. Check billing invoices for accuracy, obtain counselor or Branch Manager signature, and use ORCA to issue payment.
* Provide follow-up on unpaid authorization for payment (AFP) after consulting with appropriate counselor. Maintain file and projections of client cost services.
* Answer multi-line phones and greet consumers in the office. Obtain information in a cordial and friendly manner and direct consumer to appropriate destinations. Make referrals to other programs for services. Respond on the phone or in person to consumers, other agencies and the public to questions about specific Vocational Rehabilitation services, policies, office procedures and eligibility.
Client support services:
* Provide direct support services to consumers with disabilities by assisting with completion of application forms, gathering information to assist in determining eligibility for VR services. Provide consumers with verbal and/or written information on VR processes. Schedule appointments.
* Provide pertinent information to counselor regarding providers of services.
* Assist consumers in obtaining information, acquiring bids, similar benefits, and resources.
* Routinely contact consumers by telephone, in writing and in person to provide follow-up services and to monitor progress toward employment goals.
Assist as needed:
* Coordinate scheduling of office staff.
* Train clerical staff, including volunteers and temporary staff.
* Maintain inventory of supplies, office forms and order as appropriate.
* Process incoming and outgoing mail, determining proper distribution.
* Provide limited computer systems support.
* Coordinate office equipment maintenance, repair or replacement.
* Provide clerical support to other offices upon request.
* Pay office bills, such as rent, phone, etc.
* Coordinate motor pool vehicle acquisition and maintenance.
Working conditions
* In office work
* Daily work with a diverse group of program participants who have physical, mental and/or emotional disabilities, who may be ill, confused, frustrated and angry and who may present a danger to themselves or others.
* In person work in an environment with frequent interruptions due to phone calls and staff or client needs.
* Must have the ability to work independently much of the time and under critical timelines.
* Occasional local or out of town travel is necessary. Must have a valid driver's license and a good driving record. If not, must provide an acceptable alternative.
How to apply
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.
* Please upload a resume or complete the Workday history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
* A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.
* Current State of Oregon employees: Apply via your employee Workday account.
* If you are not a current State of Oregon employee: view this application instructional video.
* After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
* Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
* The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Helpful information
* This position is represented by the Service Employees International Union (SEIU).
* This recruitment may be used to fill future vacancies.
* Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.
* For questions about the job duties or application process, please contact Sugei Hernandez via email Sugei.Hernandez@odhs.oregon.gov or by phone 971-375-8675s. Please be sure to include the job requisition number.$2.9k-4.3k monthly14d ago