Sutton Bank jobs

Job Description Responsible for oversight within the First Line of Defense for Payments programs. Leading a team of analysts to minimize risk through continuous monitoring, testing and analysis, to ensure that payments activities are compliant with both the letter and spirit of applicable laws and regulations. Qualifications: Education: Bachelor's degree in Business Administration or related field. Licenses/Certifications: CRCM or other relevant professional certifications are a plus. Experience: Seven to ten years of regulatory compliance or risk management experience supporting consumer financial products or services at a large or complex banking institution, coupled with at least five years of managerial experience gained working in such capacity. Or equivalent combination of experience and education. Essential Functions: A: Job Specific: Acts as the primary point of contact for exams to lead, manage, and track all exams to ensure timeliness as well as consistency in approach, information, and operational readiness. Manages a team of Analysts within the First Line of Defense (1LOD) providing oversight of the Payments programs through continuous monitoring, testing and analysis. Performs Risk Assessments and gap analysis. Maintains working knowledge of federal regulations applicable to Payments, and awareness of significant risk and control issues within Payments Division. Aids in the development of and subsequently leads the Issue Management program within the 1LOD, including development of standards and procedures, action plans and reporting. Managing issues through to completion for both First Line and the programs under First Line oversight. Identifies and analyzes trends/themes within large data sets. Works with stakeholders to problem solve, define, develop and implement solutions in cross collaborative setting. Manages multiple project initiatives to completion under deadlines. Identifies meaningful metrics / KRIs / KPIs to inform on the health of the Payments programs and 1LOD controls; establishing efficient and effective governance and reporting. Partners effectively with peers and colleagues within 1LOD and across various functions of the Bank to drive consistent and effective practices. Works with the HR Manager to manage the execution of the training program to the first-line bank staff and third-party agents, including the oversight and development of monitoring standards and appropriate risk-based coverage of all significant first-line banking activities. Works with HR to initiate corrective action and/or development plans, evaluate performance and develop staff members. Knowledge/Skills/Abilities: The ability to communicate effectively and clearly, both in verbal and written communications. Excellent interpersonal skills. Strong knowledge of the business area that is being supported. Self-directed and motivated. The ability to manage multiple tasks. Excellent problem-solving skills. Ability to read, analyze and comprehend journals, audit reports, regulations and legal documents. Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community. Ability to effectively present information to top management and employee groups. Proven abilities to manage, mentor, and develop direct reports, and foster and maintain productive working relationships. Strategic thinker, who possesses the ability to identify proactively risk management program needs and deficiencies, and opportunities for improvements. Demonstrates strong risk management acumen, and in-depth knowledge of controls. Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, pregnancy or protected veteran status. Job Posted by ApplicantPro

* Role not eligible for sponsorship* We are recruiting candidates for our hybrid opportunity with our Customer Care Center team! Looking for candidates with availability to work shifts between 7:00am and 7:00pm Monday-Saturday Candidates must live within driving distance of one of these two locations: 51 North 3rd Street, Newark OH or 105 West Vine Street, Mount Vernon OH After 90 days of employment, candidates selected for this position will be required to work onsite 1 day a week (Newark or Mount Vernon) First 90 days of employment will work on site Monday, Tuesday, Friday (required) 5-week training period is 8:00a-5:00p schedule First week: Day 1 will be onsite in Newark, Ohio (required) Training Weeks 2-5: Work onsite Monday, Tuesday Friday (Newark or Mount Vernon, required) * Internet Service Requirements for Remote Workers: * Reliable cable-based Internet with a minimum 100 Mbps download speed * Capability of using a wired connection to Internet Service Provider's equipment * A Mi-Fi or cellular hotspot is not accepted RESPONSIBILITIES LI#Hybrid * Responsible for researching and resolving customer inquiries via telephone, Live Web Chat and/or email * Provide customer support for electronic banking products and services, including Online Banking, Bill Payment, Mobile Banking, Messenger, Online Account Opening, and both Debit and Credit card inquiries * Resolve customer inquiries and issues promptly regarding new accounts, existing accounts, loans, payments, automatic transfers, interest rates and investment certificates in a professional manner * Complete and maintain related account maintenance * Complete research and resolve documentation errors or discrepancies * Cross-sell Bank services and supports all functions within the Customer Care Center * Provides information to customers on Bank policies, procedures and programs * Adheres to the Customer Care Center performance metrics to ensure service levels and customer expectations are consistently achieved * Maintain and project the Banks professional reputation through professional and courteous interactions with customers * Complete ongoing internal education opportunities to sustain broad base of product, service and technical knowledge * Individually participates in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks * Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks * Deliver a consistent, high level of service within our Serving More standards * Other duties as assigned COMPETENCIES * Interpersonal/Customer Service Skills * Written and Verbal Communication * Ability to understand and follow directions * Adaptable to change * Basic Computer Skills * Organizational Skills/Detail Oriented * Able to Multi-Task or Juggle Priorities EDUCATION - CERTIFICATIONS - WORK EXPERIENCE High School diploma or equivalent required College coursework in business related field preferred Some retail bank experience or general customer service preferred PHYSICAL REQUIREMENTS This position must be able to remain in a stationary position 75% of the time, constantly operate a computer, and is in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information. SCHEDULE This position is hourly and full time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 37.5-40 hours per week. Shifts range from 7a-7p Monday through Saturday

Title: AI Risk Advisor The AI Risk Advisor serves as an embedded resource within the AI Center Of Excellence to guide the model owners in drafting proposals, preparing validation evidence, and aligning with governance standards, supporting the line of business and model owners in responsibly adopting AI. This role ensures that AI initiatives meet governance, risk and compliance standards while enabling scalable and ethical innovation. Essential Functions: Facilitate responsible, risk-aware AI/ML lifecycle across the firm aligning with internal standards and regulatory expectations, with a particular focus on Generative AI adoption. Evaluate AI vendor proposals for feasibility, risk appetite alignment, data privacy, and ethical standards. Guide team responsible for AI solutions in preparing model validation documentation, including conceptual soundness, data quality, and outcome analysis benchmarks, as applicable. Vet the viability of execution with available tools and resources. Assess compliance risks related to model transparency, training data provenance, intellectual property, privacy, regulatory obligations, and contractual rights. Establish responsible AI & ML best practices aligning with risk management expectations, with a particular focus on Generative AI. Provide hands-on support for second-line engagements including but not limited to documentation and testing automation. Consult on enterprise AI governance including relevant first-line governing documents (e.g., acceptable use and risk appetite). Curate and author relevant curriculum and training content for developers and business-line adopters. Support and execute change management strategies and enterprise-wide AI acumen building. Provide feedback on business case clarity, feasibility, and alignment with enterprise goals. Experience: Bachelor of Science in Artificial Intelligence, Machine Learning, Computer Science, Data Science, Information Systems or Business Analytics (or related field) 5-10 years progressive related experience in risk management, model, analytics, business intelligence, data and/or AI. Understanding of AI/ML lifecycle, model risk, and governance frameworks. Applied research in the areas of emerging methods including natural language-driven system design, evaluation, and monitoring. Demonstrated experience in evaluating the performance of language-based models. Experience in vendor evaluation, risk assessment, and regulatory compliance. Familiarity with AI-enablement tools like Google Vertex AI, Copilot Studio, and ServiceNow is a plus. Skills: Communication and consulting skills: Effectively communicate with technical and non-technical stakeholders at all levels (both verbal and written) to bridge technical and business domains. Influence: Influence decisions at multiple levels using insights and data to support your recommendations. Data Governance: Applying policies, standards, and practices to ensure data quality, integrity, security, and compliance across the organization. Problem-Solving: Identifying issues, analyzing root causes, and developing practical solutions using critical thinking. Requirements Analysis & Feasibility Assessment - Translating complex business needs into technical solutions and ensuring their viability. Physical Demands: General Office: Prolonged sitting, ability to communicate face to face in-person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Driving/Travel: Not applicable COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $79,000.00 - $146,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/26/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote

Job Description Sutton Bank is seeking a Compliance Manager to support its growing, nationwide, consumer card payment activities and third-party fintech relationships, with a strong emphasis on prepaid card products. The incumbent will be relied on to partner effectively with key stakeholders throughout the bank in establishing and maintaining policies and procedures aimed at driving compliance with applicable laws, rules, regulations, and industry standards. Responsible for identifying and implementing effective compliance solutions for complex banking products and services Qualifications: Education: Bachelor's Degree is required, and an advanced degree is a plus. Licenses/Certifications: Certified Regulatory Compliance Manager (CRCM) is a plus, but not required. Experience: Five (5) years of relevant compliance experience working in the financial services industry, preferably in a regulated bank environment. Exceptional educational credentials may compensate for fewer years of work experience. Essential Functions: A: Job Specific: Identifies and regularly advises on effective compliance solutions involving highly-complex laws, regulations, and business concepts. Reviews multi-channel marketing and advertising materials for compliance with applicable laws and internal and financial industry standards for treating customers fairly, and performs other front-end compliance activities. Engages in effective written and verbal communications, including with key business partners, external partners, and regulators, with a particular emphasis on the ability to explain complex concepts in clear and understandable terms, and the ability to draft understandable, actionable, and sustainable policies and procedures Exhibits in-depth knowledge of relevant laws and regulations, including, as applicable, the Electronic Funds Transfers Act and Regulation E; the Gramm-Leach-Bliley Act, Regulation P, and applicable state privacy laws; state and federal prohibitions against unfair, deceptive or abusive acts or practices (UDAP/UDAAP) in the offering, delivery, or servicing of consumer financial products and services, including regulations and guidance issued and enforced by the CFPB; and anti-money laundering (AML) requirements, including the Bank Secrecy Act, the OFAC regulations, and other applicable sanctions screening requirements. Performs ongoing compliance monitoring and testing of internal and third-party activities, including by assisting in development of, and reviewing and advising on, compliance-related business reporting. Facilitates regulatory change management and risk assessment practices. Partners closely with Legal staff and Compliance peers. Oversees and effectively utilizes third-party compliance resources in connection with performing independent compliance testing. Develops, reviews, and monitors the timely completion of appropriate compliance training. May be called upon to handle compliance duties outside of core responsibilities as needed. Embraces and practices the highest applicable ethical standards of behavior, including by modeling the Sutton Bank Service Excellent Elements. Tracks issues to completion and ensures and validates that appropriate corrective action has been implemented within specified timeframes. Knowledge/Skills/Abilities: The ability to communicate effectively and clearly, both in verbal and written communications, as well as, present information to groups of managers, employees, customers, etc. Excellent interpersonal skills. Strong knowledge of the business area that is being supported. Self-directed and motivated. The ability to manage multiple tasks and meet deadlines. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to multitask, effectively identify potential risks to escalate when necessary. Excellent attention to detail. Knowledge of relevant laws, regulations, and supervisory expectations. Able to understand and translate banking regulatory laws, regulations, guidance and expectations into understandable and effective advice. Knowledge of and ability to work effectively in a banking environment. Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, disability or protected veteran status. Job Posted by ApplicantPro

Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Private Client Banker (PCB) is part of the Key Private Client Program and will focus on the entire client relationship with a plan-based approach to financial advice. As a PCB, you will deliver and refer appropriate financial solutions to KeyBank's client base with up to $2M in investable assets. The PCB helps new and existing clients achieve confidence in their financial wellness by assessing their financial needs, gathering and documenting client data, and offering appropriate products and services. PCBs identify products and services to meet client needs and refer to appropriate sales professionals in Retail, Key Investment Services, Private Bank, Mortgage or Business Banking. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them. Responsibilities Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially. Listen for clues for financial wellness opportunities during client conversations and provide effective and customized financial wellness recommendations to clients; Delivers on client solutions through referring of investment and insurance products Consistently attains individual activity, behavior, and outcome expectations. Builds a client referral pipeline via identification and development of internal and external centers of influence; Employs a disciplined approach to prospecting; documents calling efforts. Develops and maintains an in-depth knowledge of private client products and services, as well as knowledge of competitive products and services to ensure meaningful in-depth financial wellness conversations with clients Opening personal and business accounts (consumer checking, small business, various deposit products, home equity, unsecured lending, certificates of deposit, etc.). Developing strong partnerships with branch teammates and line of business partners - focusing on client acquisition and deepening the relationship of current clients; effectively managing internal and external centers of influence. Ensuring compliance with operational, risk, security and audit procedures and policies including appropriate documentation of client interactions. Support of branch operations including assisting with client transactions on the Teller line as needed. Participate in and occasionally facilitate morning huddles and end of day debriefs Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Qualifications High School Diploma , GED, or equivalent experience (required) or Bachelor's Degree (preferred) Experience Qualifications Experience in developing current and new customer relationships, achieving sales goals and building referral sources in insurance and investment products. (required) Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting and networking. (required) Comfortable interacting with small business clients, overcoming objection, and asking fact-finding questions with the goal of being helpful. (preferred) Interpersonal interaction skills and an ability to build rapport in matter of minutes is vital. (required) Demonstrated experience with influencing business partners and leveraging centers of influence, as this role will require significant influence of partners such as Key Investment Services, Mortgage and Business Banking sales professionals. (required) Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.). (required) Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key (required) Licenses and Certifications FINRA License S6 Upon Hire (required) FINRA License S63 Upon Hire (required) FINRA Security Industry Essentials (SIE) Upon Hire (required) Life and Health Insurance Licenses Upon Hire (required) Tactical Skills Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with customers and transactions Demonstrated ability to attain sales and referral goals through preset appointments and quality conversations leading to recommendations that support clients' financial wellness goals, leveraging system generated lead lists, walk ins, and professional contacts Strong work ethic and high level of integrity Excellent Time management skills Personal Skills Adaptability: Demonstrates a willingness to listen to other opinions and adjusts to new or changing assignments, processes, and people while avoiding snap reactions Collaboration: Demonstrates experience in participating in productive collaborative processes that help solve business problems and meet business goals Critical Thinking: The ability to identify, obtain, and organize relevant data and ideas and prioritize concerns in the decision-making process Decision Making: The ability to select the right activities to work on from a range of competing priorities and stands by decisions in the face of conflict or unexpected outcomes Emotional Intelligence: Identifies relevant EI components, practices, benefits, and development venues and discusses issues and considerations needed to advance one's own EI maturity Practical Skills Business Acumen: Participates in business tasks to get things done in own business unit and communicates key considerations for business decision-making processes Oral & Written Communication: Possesses the ability to adapt listening and facilitation style to others' communication styles and uses various approaches appropriately and effectively Risk Management: Implements or manages risk management for own business unit and documents key steps of the risk management process and associated procedures Storytelling: Demonstrates basic storytelling principles to create compelling stories that will positively influence clients and potential clients Change Navigation: Articulates the rationale for, and positive and negative consequences of change so as to help others adapt; encourages exploration of non-traditional ideas by team members leveraging the concept of continuous improvement Core Competencies All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies. Physical Demands Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 - 10 lbs., occasional lifting of up to 30 lbs. Driving Requirements Ability to routinely and frequently operate a motor vehicle with a valid driver's license. #LI-CF1 COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $24.52 - $37.50 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 02/27/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.

Job Description Responsible for overseeing all legal matters and ensuring the regulatory compliance of the Bank. Provides strategic legal advice on the Bank's business and operations, including Sutton Bank's growing payments line of business. Responsible for managing the Bank's legal team. Qualifications: Education: Doctor of Jurisprudence Degree. Licenses/Certifications: Active license to practice law. Experience: Minimum of 15 years' legal experience in commercial/transactional law, with at least 10 years in the Banking, payments, and/or FinTech sector - a mix of law firm and in-house experience preferred; knowledge of Banking operations, credit, debit, and prepaid card programs, as well as, Bank and technology contract laws and practices within the payments and Banking industry; and experience in dealing with federal and state Banking regulators. Essential Functions: A: Job Specific: Provides expert legal advice and strategic guidance to the Bank's executives, management, and the Board on a wide range of legal issues, including corporate governance, contracts, regulatory matters, and potential litigation. Some specific issues include but are not limited to: innovative prepaid card and emerging and alternative payments programs, legal and compliance issues involved in payments, and new legislation and regulations Oversees the drafting, review, and negotiation of contracts and agreements to protect the Bank's interests and minimize risk. Negotiates, drafts, and reviews program management, services, licensing, and related agreements - individually and by working with other contract professionals, specialists, and/or outside counsel. Assists in review of third-party payment processing relationships, including management of due diligence activities. Engages appropriate internal partners with regards to contract negotiation. Exercises judgment in advising business clients on contract interpretation and other matters. Develops and revises standard template agreements for Sutton Bank's prepaid and emerging payments programs to maintain compliance with applicable rules and regulations. Develops and maintains in-depth knowledge of Sutton Bank's procedures, processes, and policies. Participates in other Bank activities including development of best practices and special projects. Analyzes and interprets law, rulings, and regulations that affect the business and provides practical advice in response. Works with others internally such as marketing, product management, product development, along with both in-house and external legal subject matter experts, to support new business initiatives and day-to-day product development and product management needs. Provides internal training on relevant contract and legal issues. Assigns and supervises all legal matters involving the Bank; advising Bank regarding transactions of business involving internal affairs, stockholders, directors, officers and Bank relations with general public. Provides risk-balanced legal guidance on financial services regulatory compliance, data security and privacy issues, and legal requirements of entering into new partnerships and geographic markets. Keeps management apprised of new legislation and regulations; building a trusted advisor relationship at all levels with the business and cross-functional support teams. Identifies preventative measures to avoid legal risks, conflicts and issues relevant to the business supported. Ensures the Bank's adherence to financial regulations and laws, assists in developing compliance programs. Identifies, assesses, and mitigates legal risks the Bank may encounter, and develops strategies to address them. Manages legal disputes and coordinates with external legal counsel when necessary. Leads and manages the Bank's legal team, potentially including other in-house counsel and legal staff. Knowledge/Skills/Abilities: Strong understanding of emerging and virtual payments, including real-time payments. Deep knowledge and prior experience with the following regulations: Electronic Funds Transfer Act (EFTA)/Regulation E, Truth in Savings Act (TISA)/Regulation DD, Truth in Lending Act (TILA)/Regulation Z, and the Fair Credit Reporting Act (FCRA)/Regulation V. Thorough knowledge of U.S. data privacy laws and major state regulatory schemes such as CCPA. Excellent communication skills with ability to negotiate at high levels. Strong writing skills and attention to detail. Ability to work under short deadlines and outside normal working hours with minimal advance notice and minimal supervision; self-sufficient and independent. Conceptual thinking in complex/completely new situations and ability to communicate ideas both internally and externally. Confidence in client- and customer-facing situations, presenting a positive and professional image. Excellent interpersonal skills. Technical writing, to include reports, procedure manuals, articles for publication. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve complex issues and deal with a variety of concrete variables in situations where only limed standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Proven management and leadership skills. The ability to coach, counsel, develop, and motivate subordinates. Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, disability or protected veteran status. Job Posted by ApplicantPro

Paid vacation available at start 5 PTO Days Paid Holidays Monday - Friday The Old Fort Banking Company The Old Fort Banking Company is an employee-owned and operated financial institution, and a privately held subsidiary of Gillmor Financial Services, Inc. Established in 1916, the bank is headquartered in Tiffin, Ohio. Old Fort Bank is known for our strong relationships with our clients and communities we serve. We have: More than 95 associates Approximately 30,000 clients 10 financial centers located in Bettsville, Clyde, Findlay, Fostoria, Fremont, Old Fort, Sugarcreek Township, Tiffin and Xenia. Our Community is Our Cause As a community-first bank, Old Fort Banking Company is proud to be a resource for local groups, organizations, and businesses. From charitable donations to sponsorships and involvement at local events, we take the time to help our communities thrive. Because when they succeed, we all do. It's about more than banking to us - it's about improving the places we call home. We have established ourselves as a high performing community bank, measured in terms of our reputation for extraordinary client service, our ability to attract and retain the best and brightest people, and for the superior financial results we produce. Your Role As the IT Support Technician, you will assist coworkers in resolving and/or troubleshooting IT problems in person, over the phone or via e-mail. For complex issues, this role identifies the appropriate IT group to provide specific resolution support and escalates the case as necessary. The IT Support Technician works on projects that range from setting up new users to implementing new technologies organizationally. This is a single incumbent position. Provides first point of service technical IT support to the entire workforce. Resolve system issues including coordination between users and other IT personnel. Escalate complex issues to senior level support specialists. Maintain passwords, data integrity, and system security for the desktop environment. Simulate or recreate user issues to better understand and resolve reported problems. Install, configure, and troubleshoot computers, printers and other peripherals. Perform preventative maintenance, testing, and repair of computer hardware. Evaluate system configurations and software to ensure effective use of hardware resources. Plan, organize, and prioritize outstanding issues. Identify the nature of the issue and appropriate escalation team(s). Follow established procedures on daily work, occasionally utilizing best judgment when applicable. Remain compliant with bank guidelines, policies, procedures, regulatory and BSA requirements Reasonable accommodation will be provided to qualified individuals with disabilities Other job duties as assigned Technical Competencies Working knowledge of PC hardware and software installation, configuration, troubleshooting, and repair. Working knowledge of Microsoft operating systems and software products. Working knowledge of VMware systems and software products Ability to lift 30 lbs. unassisted. Excellent written and verbal communication skills, with the ability to effectively interact with stakeholders at all levels. Track record of balancing multiple priorities simultaneously with the ability to meet deadlines. Flexibility to work evening and weekend hours when necessary for special installations, implementations, and upgrades. Demonstrated ability to work independently with little direction. Proficient in Microsoft Office software products. Requirements Your Knowledge and Experience High School Diploma or equivalent 1 year of cybersecurity technical experience preferred Network+ certified preferred. 1 year of Help Desk or related technical experience. Ability to train users on basic system and computer functions 3-5 years of IT Desktop Support or related technical experience preferred.

Job Description Responsible for completing DDA account reconciliations, researching the root cause of outstanding items and determining the best reconciliation approach for new programs. Qualifications: Education: Bachelor's Degree in accounting or related field. Experience: Three to five years of related accounting experience in a financial institution. An understanding of electronic and card payment processes preferred. Experience with data analysis/reporting using SQL Queries and Tableau preferred. Or equivalent combination of education and experience. Essential Functions: A: Job Specific: Acts as the primary reconciler for cardholder DDA accounts. Monitors selected program funding and adjustment accounts to review source of funding and ensure they are sufficiently funded. Researches and resolves transactions; creating outstanding items in cardholder reconciliations. Reconciles partner respondent suspense GL accounts. Serves as a back-up to the other members of the reconciliation team. Knowledge/Skills/Abilities: The ability to communicate effectively and clearly, both in verbal and written communications. Excellent interpersonal skills. Strong knowledge of the business area that is being supported. Self-directed and motivated. The ability to manage multiple tasks. Excellent problem-solving skills. Ability to calculate figures as it relates to accounting processes. Strong Microsoft Excel skills, specifically working with macros. Ability to manipulate data for meaningful reporting. Ability to learn new languages and technologies. Ability to work with SQL and Tableau. Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, pregnancy, disability or protected veteran status. Job Posted by ApplicantPro

This position is the first point of contact for most customer interactions that occur within the branch. Responsible for working as a member of a cohesive team to process a variety of transactions to include, but not be limited to: deposits, withdrawals and payments. Responsible for cash assigned, balancing standards and maintaining the integrity of the teller line. Qualifications: Education: High school diploma or general education (GED). Licenses/Certifications: None. Experience: One year of related experience and/or training preferred. General PC knowledge. Prior cash handling experience preferred. Previous sales experience preferred. Or equivalent combination of education and experience. Essential Functions: A: Job Specific: Greets customers, identifies their business needs, completes requests and answers questions. Researches customers issues and corrects discrepancies. Accepts and processes cash item deposits, savings deposits, withdrawals and cashes checks. Processes loan, credit card and utility payments. Redeems savings bonds. Reconciles night deposits and mailed-in transactions. Follows all cash handling procedures to ensure proper balancing and all money is properly secured and accounted for. Completes and processes holds/CTR's as required. Ensures that all safety and security measures are being maintained at all times. Follows proper dual control measures when required. Completes logs and assist with audits. Maintains the security of personal keys and assigned codes. Maintains assigned cash levels. Balances drawer. Researches any over and short issues. Sells gift cards and other bank services. Identifies opportunities to cross sell and/or makes referrals as appropriate. Utilizes back office capture to send transactions to corporate. Reconciles any balancing issues. Knowledge/Skills/Abilities: The ability to communicate effectively and clearly, both in verbal and written communications. Excellent interpersonal skills. Strong knowledge of the business area that is being supported. Self-directed and motivated. The ability to manage multiple tasks. Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals. Provide exceptional customer service with each interaction. Exercise good judgment when performing job functions to safeguard the assets of the bank and the customer. Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, pregnancy or protected veteran status.

Job Description As the primary contact for an assigned strategic partnership of the Payments team. This role is responsible for managing this formal relationship in order to provide exceptional customer care related to executive communication, resolution of operational issues, manage client problems to resolution and manage contracts with these parties. Coordinates with the client's account relationship manager, internal staff, and other appropriate departments to ensure this client is properly serviced, processes are properly executed and all interactions with client meets Sutton Bank's mission and goals. Qualifications: Education: Bachelor's degree in business or related field. Licenses/Certifications: None. Experience: Five years of experience in client-facing interaction in the financial services industry. A thorough understanding of electronic and card payment processes. Essential Functions: A: Job Specific: Develops the individual Partner relationships and ensures goals, strategies and objectives are in place to support the execution of all Partner and Sutton plans. Creates Partner-specific strategic account plans which align with overall revenue/gross margin and Sutton corporate strategy goals. Champions partner's business development initiatives within Sutton. Monitors and assesses trends, problem areas, understands Partner's unique needs, providing them with feedback on Sutton's performance and theirs, keeping them current in all facets of Sutton's business and keeping lines of communication with Partners open at all times. Has a deep understanding of Sutton Bank strategy, policies, products, systems and processes and works within these to further growth and development of Partner business with Sutton. Appropriately challenges these standards when necessary to further the growth and development of Partner business. Has a deep understanding of all Partner's business, key decision makers and influencers, trends in the industry, as well as their competition. Consults regularly with Partner on these topics. Holds regular face-to-face meetings with Partnership Contacts to continue to build relationship, strategize about objectives and ensure alignment between Partner and Sutton. On call 24 hours a day, seven days a week, and responds appropriately to ensure Sutton support groups respond and react accordingly. Required to carry a cell phone and travel to partner site(s) as necessary. Aligns partner needs with internal solutions. Appropriately challenges status quo to ensure Sutton continues to develop solutions to ensure retention and enable growth of Partner business with Sutton. Has an intimate knowledge of Partner agreements, programs, pricing strategies, marketing approaches and providing accurate and timely reporting of information and strong relationship building skills are all keys to success in this role. Engages Sutton senior management across the organization as appropriate to assist with reaching partner objectives and account plans. Provides coaching, mentoring, and support at every level within the Partner-specific teams as needed. Acts as a role model for every team member and across the organization by demonstrating a personal commitment to excellence while exhibiting unquestioned integrity and trust. Responsible for assisting with the client's contract renewal with Sutton Bank. Serves as the primary point of contact for assigned Payment's client account(s). Serves as primary contact for internal issues/questions raised with internal departments regarding assigned account(s). Such as legal issues and non-compliance bank required items. Establishes routine meetings with the assigned account to create a relationship cadence touchpoint including but not limited to resolving outstanding issues, comply with client requests, and respond to client inquiries. Works with internal departments to accomplish requests, projects, or issues raised by client account(s). Provides support in research and resolution of operational problems and inquiries. Keeps abreast of changes to products and services. Maintains comprehensive knowledge of applicable products, services, policy and procedures. Identifies opportunities to provide additional services or resources to customers. Applies established payment policies and procedures to streamline operations and ensure customer satisfaction. Assists in the development of Sutton efficiencies that focus on client tasks. Includes participation in the identification and/or creation of products to ensure product rollout and success. Assists in the identification of potential risk factors and determine solutions to mitigate exposure. Knowledge/Skills/Abilities: The ability to communicate effectively and clearly, both in verbal and written communications. Excellent interpersonal skills. Strong knowledge of the business area that is being supported. Self-directed and motivated. The ability to manage multiple tasks. Excellent problem-solving skills. Superior analytical skills. Ability to respond to common inquiries or complaints from employees, customers, regulatory agencies, or members of the business community. Ability to effectively present information to groups of managers, employees, customers, etc. Ability to learn new software packages that are position specific. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to communicate with "C" level executives. Solid understanding of technology and operational process required to deliver and support new products. Must possess exceptional financial acumen to include working with P&L's, reading partner and Sutton balance sheets, trend analysis, aging reports and other financial tools. Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status. Job Posted by ApplicantPro

Paid vacation available at start 5 PTO Days Paid Holidays Monday - Friday After hour and weekend on call coverage The Old Fort Banking Company The Old Fort Banking Company is an employee-owned and operated financial institution, and a privately held subsidiary of Gillmor Financial Services, Inc. Established in 1916, the bank is headquartered in Tiffin, Ohio. Old Fort Bank is known for our strong relationships with our clients and communities we serve. We have: More than 95 associates Approximately 30,000 clients 10 financial centers located in Bettsville, Clyde, Findlay, Fostoria, Fremont, Old Fort, Sugarcreek Township, Tiffin and Xenia. Our Community is Our Cause As a community-first bank, Old Fort Banking Company is proud to be a resource for local groups, organizations, and businesses. From charitable donations to sponsorships and involvement at local events, we take the time to help our communities thrive. Because when they succeed, we all do. It's about more than banking to us - it's about improving the places we call home. We have established ourselves as a high performing community bank, measured in terms of our reputation for extraordinary client service, our ability to attract and retain the best and brightest people, and for the superior financial results we produce. Your Role As the Network Administrator I you will be responsible for installing, evaluating, developing, maintaining, troubleshooting, and monitoring the operations of both local and/or wide area networks. You may also be responsible for installing, troubleshooting, and maintaining the telecommunication system. Assists coworkers in resolving and/or troubleshooting IT problems in person, over the phone or via e-mail. For complex issues, this role identifies the appropriate IT group to provide specific resolution support and escalates the case as necessary. Works on projects that range from setting up new users to implementing new technologies organizationally. This is a single incumbent position. Provides first point of service technical IT support to the entire workforce. Resolve system issues including coordination between users and other IT personnel. Escalate complex issues to senior level support specialists. Maintain network security and data integrity for server and end user environment. Simulate or recreate user issues to better understand and resolve reported problems. Install, configure, and troubleshoot computers, printers and other peripherals. Perform preventative maintenance, testing, and repair of computer hardware. Evaluate system configurations and software to ensure effective use of hardware resources. Plan, organize, and prioritize outstanding issues. Identify the nature of the issue and appropriate escalation team(s). Follow established procedures on daily work, occasionally utilizing best judgment when applicable. Good communication skills, good computer skills, accuracy, flexibility, ability to handle high stress situations, regular and predictable attendance, exercise discretion and good judgment, follow instructions. Remain compliant with bank guidelines, policies, procedures, regulatory and BSA requirements Reasonable accommodation will be provided to qualified individuals with disabilities Other job duties as assigned Requirements Your Knowledge and Experience Bachelor's degree in the field of Information Technology and one to three years of experience. Experience in a number of PC-based and LAN environments. Experience in Cybersecurity Strong interpersonal skills. Ability to work flexible schedules. Ability to diagnose and correct hardware and software configuration problems. Excellent problem-solving skills.

If you are interested in more than one KeyBank Internship opportunity, please consider applying for your top 3 internship roles within 12 months to ensure you are not duplicating efforts and obtaining the best candidate experience. The Commercial Bank internship will provide an experience to understand the Commercial Banking landscape and how the various line of business functions collaborate to provide clients/prospects with the insights and solutions they need to operate their business more effectively. Program Duration: MAY 27, 2026 - AUGUST 7, 2026 What does our Internship Program offer? Key's Enterprise Internship is a 10.5-week program that provides meaningful work that matters, offers feedback and coaching, and creates engaging events and conversations that will spark excitement and interest in bringing one's full-time career to Key. Interns are involved in a host of line of business specific projects that directly impact and benefit Key's business and strategic pillars. The program includes networking with Key teammates across all levels of the organization, a series of Learning Labs where internal and external speakers provide insight on Key's competitive landscape, financial wellness, and professional development best practices, and an assigned mentor who shares knowledge, experience, and advice. Commercial Banking Commercial at Key offers a comprehensive suite of financial solutions tailored to support the growth, liquidity, and risk management needs of middle market and institutional clients. What differentiates us from competitors is our ability to seamlessly deliver comprehensive industry expertise, unique insight and capital markets solutions. This includes services such as lending, commercial payments (treasury), and advisory support. As a core component of Key's strategic priorities, the Commercial Bank plays a vital role in driving client success and contributing to the company's overall performance. About the Internship As an intern, you will gain valuable experience by contributing to a variety of projects and collaborating closely with seasoned professionals within our Payments and Internal Operations functions. Opportunities where you may be assigned include Business Development (Sales), Product, Commercial Bank Risk, or Commercial Bank Operations. You will receive exposure to various segments within the Commercial Bank, as well. Job Responsibilities Learns and understands how KeyBank and the Commercial Bank operate, including our mission, products, and the clients we serve Works alongside industry professionals, conducting analysis of financial reporting and identifying business opportunities Receives the training, mentorship, and engagement with senior leaders needed to learn the industry Collaborates with sales and product teams to deliver value to our clients through a variety of day-to-day and project work Conducts research and analysis as part of a capstone project that will be presented to executive leadership at the culmination of the internship Builds relationships to learn about the various departments within KeyBank and the role that each play in overall organization Qualifications Must have completed at least two years toward a four-year, undergraduate degree program with coursework in Finance, Economics, Accounting, Data Sciences, Business Analytics, Information Systems, Mathematics with an anticipated graduation in or before May of 2027 Outstanding academic achievement (minimum undergraduate 3.3 GPA) Demonstrated leadership and teamwork from past work experience and/or extracurricular activities Strong analytical, problem solving, and critical thinking skills Highly motivated with a strong work ethic Outstanding interpersonal, communication and presentation skills Proficiency in Excel and PowerPoint Professional conduct Compensation and Benefits This position is eligible to earn an hourly rate of $23 per hour. Compensation also includes a $2,000 Summer Internship Sign-on Bonus. KeyBank's Internship and Analyst positions are not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility. COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.00 - $22.60 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Please note: While a base pay range is referenced above, this position is compensated at a fixed rate of $23 hourly and is eligible to receive a $2,000 sign-on bonus. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/09/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote

Responsible for servicing current business customers in the areas of deposits, merchant services, remote deposit capture, and cash management. Focuses on customer retention by resolving problems quickly, displaying a courteous and helpful demeanor and identifying needs. Is knowledgeable of the businesses' within the market. Conducts outbound calling efforts and identifies sales opportunities through the acquisition of new customers and deepening current relationships through cross sells. Travels throughout the branch network consulting with current and targeted customers in regards to their business banking needs. Qualifications: Education: Bachelor's degree. Or equivalent combination of education and experience. Licenses/Certifications: ACH accreditation and a valid Ohio's drivers license. Experience: Five years of related banking and/or sales experience and/or training. Essential Functions: A: Job Specific: * Prospects markets for potential businesses in need of depository services. * Profiles customers and recommends appropriate products. Meets sales quotas as assigned. * Cross sells deposit products to commercial loan customers and consumers. * Develops cash management standards for businesses to include: ACH, remote deposit capture, on-line banking, account maintenance and automated payment processing methods. * Maintains relationships with current customers via phone and/or personal visits. Develops working relationship, identify needs and recommends solutions. * Resolves customer issues, educates and answers questions pertaining to services and products. * Responsible for acquiring new customers and maintaining retention standards. * Ensures documentation, forms and correspondence are complete, accurate and submitted in a timely fashion. * Completes due diligence assessments for remote deposit capture. * Represents Sutton Bank at business functions and meetings. * Serves as a resource for branches and loan personnel. Refers business to these partners. * Meets and/or exceeds the personal and team sales goals through effective outbound calling efforts while achieving minimum standard requirements i.e. productivity, compliance, courtesy and working knowledge of products. * Meets specific number of appointments set. Maintains specific percentage of appointments which result in a meeting between the Business Banking Officer and the customer. * Responsible for acquiring new clients through referrals and by calling on "targeted" prospects and referral sources. Knowledge/Skills/Abilities: * The ability to communicate effectively and clearly, both in verbal and written communications. * Excellent interpersonal skills. * Strong knowledge of the business area that is being supported. * Self-directed and motivated. * The ability to manage multiple tasks. * Excellent problem-solving skills. * Ability to calculate figures as it relates to accounting processes. Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, pregnancy or protected veteran status.

Training Schedule & Location: Training is conducted the 1st three weeks of employment. 100% on-site Monday - Friday 8am - 5pm ET Schedule & Shift after Training: Required in-office 2 days per week on Wednesday & Friday Monday - Thursday: 12:30pm - 9:00pm ET Friday: 8:00am - 4:30pm ET Every Other Saturday: 4 hours between 8:00am and 2:00pm ET All equipment is provided. Job Summary First-Party Recovery Collector is responsible for managing and recovering delinquent accounts that are still owned by the bank. This role involves contacting customers to resolve past-due balances, negotiating payment arrangements, and ensuring compliance with banking regulations and internal policies. The ideal candidate will demonstrate strong communication skills, empathy, and a commitment to helping customers find solutions to resolve their financial obligations. Individuals will spend 90% of their day on the phone with our customers trying to negotiate a payment or enter into a settlement agreement. The other 10% is documenting calls and training/meetings. Key Responsibilities Contact customers via phone, email, and written correspondence to collect on delinquent accounts. Negotiate payment plans and settlements in accordance with bank policies. Document all collection activities accurately in the bank's systems. Educate customers on account status, payment options, and consequences of non-payment. Collaborate with internal departments (e.g., customer service, fraud, escalations) to resolve account issues. Monitor and follow up on payment arrangements to ensure compliance. Maintain knowledge of federal and state collection laws, including FDCPA and other applicable regulations. Meet or exceed monthly recovery targets and performance metrics. Handle sensitive customer information with confidentiality and professionalism. Minimum Qualifications & Requirements High school diploma or equivalent is required Minimum 1 year of experience in a customer service/collections call center is required Strong negotiation skills and communication skills to highlight the benefits of customers paying their debt Ability to follow a schedule that is set by management for breaks and lunches and to limit time away from the phones when scheduled Ability to work in a fast-paced, goal-driven environment Proficiency in Microsoft Office and collection software systems is a plus Knowledge of banking regulations and recovery practices is a plus COMPENSATION AND BENEFITS This position is eligible to earn a base hourly rate in the range of $18.75 - $24.52 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/30/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote

Responsible for protecting the integrity, confidentiality, and availability of Sutton Bank's information assets. This position requires a proactive professional with experience in assessing, identifying, and mitigating security risks while ensuring compliance with relevant regulatory and organizational standards. Qualifications: Education: Bachelor's Degree in Information Technology, Computer Science, Cybersecurity, or related field. Licenses/Certifications: Valid Driver's License. CISSP, CISA or CRISC or CEH preferred. Experience: Three to five years of experience in information security, IT or risk management, preferably in a financial institution. Or equivalent combination of education and experience. Essential Functions: A: Job Specific: * Independently conducts in-depth assessments of information security risks by analyzing potential vulnerabilities within systems, applications, processes, and 3rd * Ensures compliance with relevant standards such as ISO 27001, FFIEC, or NIST CSF frameworks. * Prioritizes vulnerability remediation efforts based on risk severity. * Coordinates with IT teams to ensure timely patching or mitigation. * Works daily within TPRM platforms and improve functionality. * Develops and maintains security metrics and dashboards to monitor risk trends and control effectiveness. * Maintains and update risk registers, ensuring accurate tracking of risk and remediation plans. Knowledge/Skills/Abilities: * Excellent verbal and written communications at both business and deep technical levels. * Excellent interpersonal skills. * The ability to manage multiple tasks. * Technical writing. * Ability to read and comprehend instructions, correspondence, technical manuals and memos. * Ability to respond to common inquiries or complaints from employees, vendors and management staff. * Ability to effectively present information to individuals one-on-one or a small group setting. * Ability to articulate technical concepts to end-users. * Deep knowledge of information security principles and standards. * Advanced knowledge of TPRM platforms and ability to optimize. * Proactive Mindset: Staying ahead of emerging threats and taking initiative in risk mitigation. * Strong analytical and problem-solving skills. * Attention to Detail: Ability to identify subtle security vulnerabilities and ensure accurate documentation. * Adaptability: Capacity to learn and adapt to rapidly evolving security threats and technologies. * Teamwork: Willingness to collaborate with other team members for effective risk mitigation. * Time Management: Skill in prioritizing tasks and managing workload in a fast-paced environment. * Advanced knowledge of information security principles, standards and frameworks such as NIST, ISO and CIS Controls. * Advanced knowledge of security tools such as firewalls, vulnerability scanning, antivirus software, and intrusion detection systems. Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, pregnancy or protected veteran status.

Job Description Responsible for assisting with the accounting and deposit operation functions for the Bank. Under general supervision, performs a variety of accounting and operational duties, including posting of Payments Division transactions, according to existing procedures, methods, and systems. Responsible for administering the visa credit and debit programs by performing account maintenance and other assorted functions. Assists customers with issues resulting from bank cards, return checks and ATM adjustments. Qualifications: Education: Associate's degree in accounting or related field. Licenses/Certifications: None. Experience: Two years of related experience and/or training. Or equivalent combination of education and experience. Essential Functions: A: Job Specific: Posts prepaid and other payments group transactions as assigned by the Accounting Operations Manager. Must meet established transaction processing deadlines. Performs checks/reviews on TMS posting(s) and Access Manager Upload daily for accuracy and completeness. Maintains MACRO Excel files for Payments Partners for accurate posting to Sutton DDAs. Records daily drawdowns received from payments networks. Access Manager and TMS posting(s). Reviews all Stop payments- verifies that we have the signed form and/or verifies if completed through online access. Performs ATM adjustments correcting customer deposits that contains errors. Verifies account and adjusts with either a credit or a debit to offset the amount of the actual deposit. Reviews transactions the following day to ensure accuracy. Oversees that the Velocity daily overdraft program procedures are completed and that notices are ran and mailed to the customer. Responsible for administering the Visa Credit Card Program. Performs status updates on accounts when necessary, process credit card applications, administer cards. Administer the EZBusiness program (the online access for our business credit card program). Oversees the Debit Card Program. Reviews report for monthly reissues for debit card. Performs quarterly reviews of the Shazam report(s) in order to delete closed cards. Reviews report for monthly reissues for debit card. Processes debit card dispute forms from Shazam. Reviews customer disputes with vendors relating to charge-backs, issue provisional credit when necessary and record dispute to identify trends. Works with the branches to close over-drawn accounts. Reviews closed account forms initiated by branch personnel to ensure changes have been recorded per the customer's request. Verifies accuracy and completeness. Confirms applicable accounts/cards have been closed. Reviews Director looking for the various forms to ensure change was approved by customer (i.e. ATM Debit Cards, Dormant Forms, Closed Forms, Stop Payments). Reviews Exception Reporting in Director and communicates to branches any necessary updates/maintenance to accounts (i.e. minor accounts, auto payments, etc.). Reviews FIS OSAB reporting to monitor for change of addresses and additional card issue and/or reissues. Processes Scan/Index; awaiting indexing item in Director. Finalizes indexing dispute forms and order/maintenance debit cards as needed. Logs into Discover Card site, pull down prior day reporting and create the Wire Form to send funds. Submits form to ACH/Wire Department. Knowledge/Skills/Abilities: The ability to communicate effectively and clearly, both in verbal and written communications. Excellent interpersonal skills. Strong knowledge of the business area that is being supported. Self-directed and motivated. The ability to manage multiple tasks. Excellent problem-solving skills. Ability to calculate figures as it relates to accounting processes. Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status. Job Posted by ApplicantPro

Job Description Responsible for analyzing for new borrowers and complex credits. Analyzes commercial loan requests to determine credit risk involved in extending credit. Reviews Loan Policy when creating loan write-up to define current and future credit performance. Assists loan officers in determining the proper credit structure and terms for potential/current borrower(s) to meet ROE thresholds of the Bank. Identifies loans that meet the standards as defined by the Bank and/or governmental programs. Ensures loan is in within the Bank's legal lending limit, and adhere to Bank policy and regulatory guidelines. Oversees the Bank's commercial appraisal and mortgage (secondary market) QC Program. Qualifications: Education: Bachelor's Degree in business, finance, accounting or other related field. Licenses/Certifications: None. Experience: Five years of commercial, consumer and/or mortgage analysis experience. Or equivalent combination of education and experience. Essential Functions: A: Job Specific: · Analyzes loan packet for new borrowers and complex credits to determine risk and prepare an objective written credit analysis. Reviews financial statements, debt service, cash flow, balance sheets, tax returns, collateral, covenants, A/P & A/R aging, credit reports, payment history, industry trends, economic conditions and appraisal information to determine credit worthiness. Investigates variances in customer data. Assigns loan grade upon completion of analysis. · Demonstrates expertise in proper loan structuring; legal and documentation issues; industry considerations that affect specific borrower types; credit policy and procedures and their impact on the transaction; and underwriting requirements specific to the Loan Policy. · Gathers information from Dun & Bradstreet and credit bureau reports to assess the borrower's credit standing, and independently researches and gathers industry data from multiple sources as applicable to understand the nature of the credit. · Stress tests financial covenants and projections. · Accompanies account officers on customer calls, particularly on larger or more complex credit requests to offer analytical support. · Upon completion of analysis, presents potential problematic issues to management to determine if credit is worth pursuing or identify other information needed to determine credit worthiness. Works with lenders to collect missing data for a thorough, objective analysis to be completed. · Reviews pricing sheet to determine the revenue generated by each loan. Reviews proposed loan pricing to ensure the Bank's profitability threshold is met. · Reviews appraisals prior to loan closing on commercial loans in excess of $250K to identify and resolve any discrepancies that may impact loan to value ratios and impact the Bank's risk. · Prepares loan presentations for committee review. Analyzes financial information to determine credit worthiness. · Utilizes available bank software to analyze business financials. Trains other users as needed. · Provides advice and guidance to other Commercial Credit Analysts. · Maintains data base for portfolio risk management. Records loan factors such as cash flow, grades, collateral, etc. Reports trends to executive management. · Maintains OREO activity records. · Manages the Junior and Analyst I's, working with the Human Resources department to identify employee training needs and performance issues. Knowledge/Skills/Abilities: · The ability to communicate effectively and clearly, both in verbal and written communications, as well as, present information to groups of managers, employees, customers. · Excellent interpersonal skills. · Strong knowledge of the business area(s) that are being supported. · The ability to manage multiple tasks. · Excellent problem-solving skills. · Technical writing, to include reports, and procedures. · Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to compute rate, ratio, and percent and to draw and interpret graphs. · Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to solve problems and deal with a variety of concrete variables in situations where only limed standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. · The ability to read, analyze and interpret financial statements, government regulations, professional journals, etc. Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, pregnancy or protected veteran status. Job Posted by ApplicantPro

The Project Manager leads small/mid-size projects or phases of a larger project, which usually impact a Line of Business (LOB) and/or functional areas. They take projects from planning through final implementation using standard project management and change management and risk management methodologies and concepts. The role is responsible for setting expectations for project stakeholders through planning activities and maintains transparency via communication & reporting channels. The Project Manager establishes and maintains a collaborative trusted advisor relationship. This specific role will streamline and execute key operational activities for employee engagement, event planning and logistics, onboarding coordination, internal website design and maintenance, in-person meeting assistance, and organizational email box orchestration. Essential Functions Works with business leader to define scope; manages project scope, scope changes, objectives, requirements, deliverables, and value proposition that support the diverse business goals and interests of multiple stakeholders. Develops integrated project plan; identifies and manages project dependencies and critical paths; and tracks/reports project checkpoints as well as status while adhering to project policy standards; ensures potential impacts to external client experience are addressed in project solution/plan. Understands various project delivery methodologies such as waterfall, agile, etc. Feels comfortable coordinating with all types of projects. Leads communication planning, execution and reporting with project team members; liaises with key stakeholders. Develop change management planning, design and implementation including communication and training. Identifies, tracks, escalates and resolves issue conflicts; performs impact analysis and prioritization; manages dependencies and track/monitors; and escalates risk with corrective/mitigating actions. Supports business case development; performs project initiation activities; and administers project checkpoints to drive delivery and mitigate/resolve bottlenecks. Responsible for gathering estimates from resources needed to achieve project goals; tracks utilization; determines and assesses need for additional staff and/or vendors; may support on/off-boarding; and monitors/manages performance for vendor labor resources. Responsible for project budget and financials continuously throughout project. Able to facilitate and execute budgetary requests independently, while adhering to project and company standards. Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Bachelor's Degree (preferred) OR equivalent experience (required) Work Experience Minimum 3 years of relevant experience (required) Skills Experience with effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives. Working Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Working Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Working Knowledge of techniques to successfully effect change in an organization and ability to manage the successful and smooth transition from current to desired culture, practices, structure, and overall organizational environment. Extensive Experience with effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Working Knowledge of effective team building techniques; ability to form and manage effective teams. Working Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there. Working Knowledge of project planning; ability to utilize a variety of specific tools and techniques for planning, estimating, resourcing and scheduling IT projects. Working Knowledge of project control and reporting; ability to monitor the vital signs of an IT project while managing its progress and delivery schedule. Working Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications. Working Knowledge of collaborative techniques and approaches; ability to promote a culture of continuous improvement and working together across functions to solve business problems and meet business goals. Core Competencies All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct. Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Work Location Category Hybrid (2+ days) Minimum of two days a week in office however there may be additional days needed based on business needs and onsite events. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $68,000.00 - $103,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 12/23/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote

Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 2 days per week at the nearest KeyBank office (non-branch location). Remote Option: If the selected candidate lives outside of KeyBank's geographic footprint, the position will be considered fully remote. Hours: 8-5pm EST Job Summary The Senior Client Service Specialist is is responsible for handling various escalated and complex requests surrounding the day to day servicing of clients (Payments, Embedded Banking, Healthcare, Issuing). The Senior Client Service Specialist will handle escalated client requests or concerns to include conversations with the client, document detail in bank complaint tracking system and presenting root cause findings to leadership for improvement of overall experience with the customer. They will assist with client conversions and implementations, updating equipment, rate reviews and be the escalation point for Relationship Managers, as appropriate, and provide overall support business as needed. ESSENTIAL JOB FUNCTIONS Support client acquisition, cross-sell, and/or retention initiatives through providing tracking information as well as insights based on client escalation analysis. Handle, resolve and track all client escalations determining root cause and reporting issues to manager to prevent future issues. Review daily security (PTS, funds held) reporting from processing vendor. Provide bank reference as appropriate and work with leadership as needed to approve release of funds and ticket limit increases. Partner effectively with internal partners to validate success of processing relationship and provide process improvement guidance to enhance efficiencies to leadership. Handle client service requests with efficiency and accuracy keeping the client's needs in mind. Review and analyze and action daily call reporting from vendor to verify procedures are being followed and clients' needs were met, additional outreach to the client, if appropriate. Speak with clients to assist with escalated issues to determine best next steps for client and resolve client issues. Includes tracking and reporting on root causes to manager. Document escalated issues in bank complaint tracking system. Assist with equipment training and implementation for clients that have escalated through processing partner or internal partner. Be point of escalation for Relationship Managers. Handle communication around lease declinations, buy backs, DDA changes and managed client engagement to ensure merchant contacts vendor directly. Create and deliver ad hoc report as requested and appropriate. REQUIRED QUALIFICATIONS Minimum 5 + years in financial services Experience in client escalation management Experience at an acquiring bank/acquirer/ merchant services, direct working experience or understanding from banking of merchant services Strong analytical skills. Excellent problem solving and quantitative skills. Strong internal and external communication skills. Organizational skills, including ability to prioritize work. Must be able to handle fast paced, ever changing work environment. Excellent time management skills. Attention to detail. A team player with proven ability to build strong collaborative relationships with internal partners. Dedicated to exceeding the expectations of clients. Ability to identify inefficient processes, recommend solutions. An ability to change, influence others, and foster teamwork. Proficiency with PCs and standard Microsoft Office software. PREFERRED QUALIFICATIONS Experience in Healthcare vendor services (i.e.. Guidehouse, Revspring, RMS, Zelis Payments, Etc.) Card issuing Experience with Payments / Embedded Banking, direct working experience or understanding Physical Demands General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United Stated on a full-time basis. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $51,000.00 - $78,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 12/30/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote