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Swing manager skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical swing manager skills. We ranked the top skills for swing managers based on the percentage of resumes they appeared on. For example, 34.3% of swing manager resumes contained cleanliness as a skill. Continue reading to find out what skills a swing manager needs to be successful in the workplace.

15 swing manager skills for your resume and career

1. Cleanliness

Here's how swing managers use cleanliness:

Provided and ensured excellent customer service, quality and cleanliness.
Maintained cleanliness to maximize effectiveness.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how swing managers use customer service:

Provide excellent customer service Loaded and unloaded merchandise Partnered with sales representatives and managers to coordinate delivery and merchandising schedule.
Train staff personnel on appropriate sales/customer service techniques and educate staff regarding proper product preparation and sanitation requirements.

3. Inventory Management

Here's how swing managers use inventory management:

Assist the Store Manager with all operating activities encompassing food preparation, inventory management and customer relation activities.
Managed 15 employees on a single shift, responsible for inventory management, expediting orders taken for customers.

4. Cash Handling

Here's how swing managers use cash handling:

Managed all aspects of sales, cash handling, food costs, waste analysis, staff development, and guest relations.
Cash handling, Data entry, EOM for the store, managed training of new employees and of new management staff.

5. Leadership

Here's how swing managers use leadership:

Excelled in building and motivating management and hourly teams by developing many entry-level associates to leadership positions.
Learned Service and Shift Manager policies and procedures Accomplishments ServSafe Certified Skills Used Leadership and Management

6. Customer Complaints

Here's how swing managers use customer complaints:

Completed ITM classes in Pittsburgh, PA Dec.2015-Received ServSafe Certification 2015 -Handling Customer Complaints-Food Safety Book-Managing a Restaurant-
Resolved customer complaints or concerns and initiated corrections to ensure customer satisfaction.

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7. Bank Deposits

Any money that a customer chooses to leave with their bank account is a deposit. Deposits can vary in amounts and different banks have limits on the deposits their customers can have as a minimum. Banks charge customers for deposits especially when a teller is used by the customer to deposit money into their account.

Here's how swing managers use bank deposits:

Handled all fiscal responsibilities for restaurant including verification of all bank deposits.
Managed business location opening and closing transactions including bank deposits.

8. Food Quality

Here's how swing managers use food quality:

Maintained the highest food quality and customer experience by managing the operations of the store and provided service recovery as needed.
Focused on day-to day-operations, providing great food quality, outstanding customer service and a clean restaurant.

9. Food Service

The food service industry is a vast industry comprising of restaurants, caterers, cafeterias operating in institutions and any other business offering a meal not prepared at home. Foodservice operators require necessary utensils for preparing food for the consumers, foodservice distributors are the people who take care of this need for them.

Here's how swing managers use food service:

Started as a regular food service staff, cashier, started cooking, then learned all aspects of running a restaurant.
Manage cash control, waste control, food services, ensure quality control, and ensure customer satisfaction.

10. Customer Satisfaction

Here's how swing managers use customer satisfaction:

Facilitate implementation of standard operating procedure of the company, and maintaining excellent customer satisfaction at all time.
Trained employees regarding procedures and sales techniques while delegating staff responsibility to maximize store profits and customer satisfaction.

11. Cash Drawers

Here's how swing managers use cash drawers:

Manage up to 15 employees, run shifts-Count cash drawers and deposits, safe control-Data Entry, Customer service-Problem solving
Verified the previous night's receipts to terminal printouts and counted cash drawers at the start of each shift.

12. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how swing managers use pos:

Supervised crew of up to 15, POS, shipping/receiving, inventory, customer service, schedules, Bank drops and deposits
Checked food safety, monitored temperatures, filed paperwork, and shut down the POS system every night.

13. ServSafe

Here's how swing managers use servsafe:

Completed ServSafe Food Handling certification, McDonald's Basic Shift Management course, Internal shift certification, and External shift certification
Received ServSafe Food Manager Certification (11/12/2015), attended ITM (Introduction to Management) for Swing Manager certification

14. Safety Standards

Here's how swing managers use safety standards:

Oversee crew of up to 15 Schedule employees Maintain food safety standards Coordinate breaks Increase sales growth through promotions and customer service
Assembled a crew to assist with unloading inventory in timely manner to ensure Food Safety Standards are met.

15. Inventory Control

Here's how swing managers use inventory control:

Verify inventory; Responsible for advising and assisting stock manager with restaurant inventory control and monitoring.
Inventory control and conflict resolution also became a part of my position as responsibility increased.

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What skills help Swing Managers find jobs?

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List of swing manager skills to add to your resume

The most important skills for a swing manager resume and required skills for a swing manager to have include:

Cleanliness
Customer Service
Inventory Management
Cash Handling
Leadership
Customer Complaints
Bank Deposits
Food Quality
Food Service
Customer Satisfaction
Cash Drawers
POS
ServSafe
Safety Standards
Inventory Control
Food Preparation

Food Products
Customer Orders
Management
Computer System
Product Quality
Food Orders
Store Operations
Building Maintenance
Crew Training
Labor Costs
Food Safety Procedures
Customer Relations
Food Cost
Quality Customer Service
BSM
Service Issues

Food Waste
Cash Registers
Truck Orders
Restaurant Operations
Guest Complaints
Cash Control
Inventory Counts
Customer Inquiries
Customer Issues
Portion Sizes
Equipment Inventories
Labor Control
Credit Transactions
Fryers

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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