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Switch technician skills for your resume and career

15 switch technician skills for your resume and career
1. Switches
- Created system structure and procedure information for entry technicians to effectively troubleshoot and repair switches.
- Coordinated interfacing agencies databases for operational redundancy on local and remote switches.
2. Routine Maintenance
- Performed operational functions such as database backups and routine maintenance of computer hardware and software.
- Managed alarms in the switch, performed corrective and routine maintenance including replacement of circuit packs as needed.
3. T1
- Implemented trunking library for rapid identification of T1 circuits and vendor nomenclature.
- Worked on a six year project to convert the Atlanta area from T1 telecommunication networks to a fiber optic network.
4. RF
- Engineer capacity growth such as on cell sites and switch to meet traffic requirement set by RF and Fixed Network Engineering.
- Worked with RF and Field Ops implementing Phase 1 & II e911 compliance and quality of service.
5. Technical Support
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
- Provided comprehensive technical support for switch translations and projects.
- Provided escalation technical support for field technicians.
6. Trouble Tickets
A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.
- Investigate and resolve customers' computer software & hardware communication problems via telephone/ trouble tickets and input info into Remedy Database.
- Activated and monitors trouble tickets utilizing Remedy operation system.
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- Maintained and repaired switch, DACS, and transport equipment.
- Preformed digital cross connects using DSC corporation DACS switch.
8. HVAC
- Coordinated the repair of a DCO HVAC during emergency typhoon conditions to safely allow operation of communications assets
- Demonstrated proficiency in network design, capacity planning, fire suppression systems, power systems AC/DC, and HVAC.
9. DS3
- Installed and tested DS0, DS1, DS3, OCN circuits through standardized testing procedures and test sets.
- Coordinated installation, provisioning, and testing of DS3, DS1, DS0 circuits with PSTN carriers.
10. VoIP
- Installed, troubleshoot and repair VOIP telephony systems for CS 1000M Meridian 1 PBX 81.
- Installed and supported Meridian VoIP equipment, merging telephone and high speed internet services.
11. Test Equipment
Test equipment is a mechanical tool or a device which is used create signals and gather response from an electronic device under test. It helps in detecting any faults in the device and it also proves the proper operation of the electronic device.
- Operated automated test equipment to troubleshoot and repair inoperative circuit cards.
- Maintained network electronic, sites, ancillary equipment, vehicles, test equipment, and tools through routine and demand maintenance.
12. T3
- Test and troubleshoot T1 and T3 circuits supporting switch operations.
- Installed Fiber panels for T3 connections and Hendry Fuse panels
13. BSC
- Configured Nokia BSC for TruePosition integration.
- Assisted in the replacement of LD BSC equipment to HD and HDII equipment.
14. Preventive Maintenance
- Performed operational tests, preventive maintenance and used test programs to ensure equipment performance parameters.
- Perform installation, general maintenance, upgrades, preventive maintenance, and service Activation/deactivation.
15. TCP/IP
- Use OSI Model to troubleshoot TCP/IP networks.
- Programmed and maintained two Unix machines connected by TCP/IP between LA and Chicago that collects AMA tickets.
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List of switch technician skills to add to your resume

The most important skills for a switch technician resume and required skills for a switch technician to have include:
- Switches
- Routine Maintenance
- T1
- RF
- Technical Support
- Trouble Tickets
- DACS
- HVAC
- DS3
- VoIP
- Test Equipment
- T3
- BSC
- Preventive Maintenance
- TCP/IP
- Alcatel
- Ethernet
- LTE
- MSC
- Network Equipment
- Unix
- Fault Management
- SONET
- LAN
- LEC
- ISDN
- T-1
- Fiber Optic
- ECP
- DS1
- Wireless Network
- Ericsson
- Network Elements
- PBX
- DSO
- CDMA
- Transmission Facilities
- Software Upgrades
- Peripheral Equipment
- NOC
- HLR
- BTS
- Cell Sites
- Juniper
- Oc48
- PRI
- STP
- Nokia
- Network Operations
Updated January 8, 2025