What is a Switchboard Operator

If you've got strong communication skills and enjoy speaking on the telephone, you're best suited for the switchboard operator job. Starting a job as a switchboard operator is an excellent way to begin a career in office administration, secretarial work, or customer service. Being a switchboard operator, you'll be the first point of contact between a company and the outside world. Your core duty is to ensure the incoming telephone calls are transferred, directed to the appropriate person or department.

Being a telecommunication professional generally, your main task is to answer and direct incoming telephone calls for a company or organization. While answering a telephone call, you may evaluate and identify its nature, provide any telephone assistance, and direct the call to the requested person or department. As a switchboard operator, your other main tasks are keeping a log of calls, updating the company's internal directory, working with front desk personnel, and general administrative duties.

The minimum requirement to become a switchboard operator is a high school diploma or equivalent qualification. However, attaining a course for switchboard operator or receptionist and experience with customer service or a call center may help raise you to potential employers. To be successful, you must possess excellent telecommunications skills and a solid ability to operate a telephone switchboard.

Being a switchboard operator, you may work in the company's contact or call center, offices, public or private businesses, hospitals, schools, and other professional practices. You may work full-time, part-time, or in flexible shifts. Working as a switchboard operator, you may take advantage of a range of career development opportunities. As you gain experience, you may become an administrative assistant or secretary.

There is more than meets the eye when it comes to being a Switchboard Operator. For example, did you know that they make an average of $13.41 an hour? That's $27,895 a year!

Between 2018 and 2028, the career is expected to grow 5% and produce 59,300 job opportunities across the U.S.

What Does a Switchboard Operator Do

There are certain skills that many Switchboard Operators have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Communication skills, Computer skills and Customer-service skills.

Learn more about what a Switchboard Operator does

How To Become a Switchboard Operator

If you're interested in becoming a Switchboard Operator, one of the first things to consider is how much education you need. We've determined that 28.0% of Switchboard Operators have a bachelor's degree. In terms of higher education levels, we found that 2.1% of Switchboard Operators have master's degrees. Even though some Switchboard Operators have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Switchboard Operator. When we researched the most common majors for a Switchboard Operator, we found that they most commonly earn High School Diploma degrees or Bachelor's Degree degrees. Other degrees that we often see on Switchboard Operator resumes include Associate Degree degrees or Diploma degrees.

You may find that experience in other jobs will help you become a Switchboard Operator. In fact, many Switchboard Operator jobs require experience in a role such as Customer Service Representative. Meanwhile, many Switchboard Operators also have previous career experience in roles such as Cashier or Receptionist.

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Average Salary
$27,895
Average Salary
Job Growth Rate
5%
Job Growth Rate
Job Openings
47,606
Job Openings
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Switchboard Operator Career Paths

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Average Salary for a Switchboard Operator

Switchboard Operators in America make an average salary of $27,895 per year or $13 per hour. The top 10 percent makes over $34,000 per year, while the bottom 10 percent under $22,000 per year.
Average Salary
$27,895
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Switchboard Operator Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Switchboard Operator. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Switchboard Operator Resume

At Zippia, we went through countless Switchboard Operator resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Switchboard Operator Resume Examples And Templates

Switchboard Operator Demographics

Switchboard Operator Gender Statistics

female

81.4 %

male

14.6 %

unknown

4.0 %

Switchboard Operator Ethnicity Statistics

White

60.5 %

Black or African American

17.9 %

Hispanic or Latino

13.1 %

Switchboard Operator Foreign Languages Spoken Statistics

Spanish

77.0 %

French

6.4 %

German

3.2 %
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Switchboard Operator Education

Switchboard Operator Majors

25.7 %

Switchboard Operator Degrees

High School Diploma

30.9 %

Bachelors

28.0 %

Associate

24.6 %

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Top Skills For a Switchboard Operator

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.2% of Switchboard Operators listed Customer Service on their resume, but soft skills such as Communication skills and Computer skills are important as well.

12 Switchboard Operator RESUME EXAMPLES

Best States For a Switchboard Operator

Some places are better than others when it comes to starting a career as a Switchboard Operator. The best states for people in this position are North Dakota, California, Texas, and Washington. Switchboard Operators make the most in North Dakota with an average salary of $34,033. Whereas in California and Texas, they would average $33,773 and $31,371, respectively. While Switchboard Operators would only make an average of $30,804 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Switchboard Operator Jobs:
163
Highest 10% Earn:
$40,000
Location Quotient:
4.82
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Nevada

Total Switchboard Operator Jobs:
42
Highest 10% Earn:
$40,000
Location Quotient:
0.72
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Arizona

Total Switchboard Operator Jobs:
129
Highest 10% Earn:
$38,000
Location Quotient:
0.79
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Switchboard Operators

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