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Become A Switchboard Operator

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Working As A Switchboard Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $27,440

    Average Salary

What Does A Switchboard Operator Do At Rochester Regional Health

* Communication Management.
* Answer incoming/outgoing calls to the switchboard promptly and courteously, giving priority to STAT and/or RED (emergency) calls; determine caller needs and transfer calls to appropriate personnel, hospital departments and/or service units; may act as an interpreter to assist patients with understanding information
* Emergency Monitoring.
* May oversee Emergency Radio, Fire Panel, JC8 and other alarm panels
* Documentation.
* May assist hospital personnel in gathering and recording required information/case documentation from customers and staff; may provide medical transcription support
* Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer

What Does A Switchboard Operator Do At Randstad

* Answers all incoming telephone calls in a professional and courteous manner and routes calls to the appropriate parties.
* Enacts all emergency procedures (codes, fire, RRT, etc) promptly, accurately and efficiently to ensure that all responsible personnel are notified as established by department practice and procedure.
* Operates as base station for the Security Department, communicating via two-way radios
* Manages pager services for hospital employees
* Assumes responsibility for dispensing patient information and direction during times when the patient information desks are closed, in order to provide current information to callers and visitors
* Working hours: 11pm
* am

What Does A Switchboard Operator Do At Vail Resorts

* Answer the switchboard in a pleasant and courteous manner within 3 rings, and transfer the call to appropriate department or person.
* Provide superior service to our customers (internal and external) at all times.
* Check-in guests at front desk, entering appropriate information into and running necessary reports from computer system; assist in checking guests out of the hotel.
* Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
* Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
* Relay maintenance and housekeeping requests to proper staff members.
* Run various computer reports (checkouts, guest lists and the like).
* Handle emergencies that arise when on duty alone, notifying appropriate personnel.
* Assist in the cleanliness and general maintenance of the front desk and reception area.
* Perform other tasks as assigned the Front Office Manager

What Does A Switchboard Operator Do At HCA, Hospital Corporation of America

* Operates an electronic switchboard to route incoming calls and to place outgoing calls
* Able to place long distance calls and conference calls as needed.
* Provides directory information to internal and external inquirers
* Maintains a daily list of all facility staff on-call, including home phone numbers and beeper numbers readily available
* Knowledge of all departments and services available in the facility
* Knowledge of emergency codes to be used over the PA system
* Demonstrates the ability to be organized and flexible in stressful situations

What Does A Switchboard Operator Do At Cape Cod Hospital

* 1. Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
* Handles emergency calls in a timely and effective manner in a fast paced environment.
* Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to fire and security issues, alarms, codes and drills.
* Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging.
* Revises on-call schedules for Clinical and Ancillary Departments.
* Updates communications database.
* Maintains STAT log, pager log and key log.
* Issues and receives communication devices when requested.
* Control lockset keys as required.
* Performs other work related duties and activities as assigned or requested.
* Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospital's commitment to CARES: compassion, accountability, respect, excellence and service

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Top Skills for A Switchboard Operator

CustomerServicePhoneCallsDataEntryProperDepartmentsPlaceTelephoneCallsAppropriatePersonPBXHighVolumeCommunicationSystemsFrontDeskConferenceCallsEmergencyCodesEmergencyRoomGreetingCallersOutgoingCallsMedicalRecordsTwo-WayRadioDirectCallsPatientInformationPublicAddress

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Top Switchboard Operator Skills

  1. Customer Service
  2. Phone Calls
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Provided excellent customer services and information services to clientele and guests of the establishment.
  • Page individuals to inform them of telephone calls, using paging and interoffice communication equipment.
  • Supervised and assigned data entry projects assisting various other departments at the Academy.
  • Transferred calls to the proper departments while recording and distributing various messages.
  • Relay and route written and verbal messages Place telephone calls or arrange conference calls as instructed

Top Switchboard Operator Employers

Switchboard Operator Videos

Atos Origin NGIN Switchboard Operator Services

AT&T Archives: Operator (1969)

Operator/Switchboard

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