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Working As a Switchboard Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $27,000

    Average Salary

What Does A Switchboard Operator Do At Great Southern Bank

* RESPONSIBILITIES1. Answers incoming telephone calls, ascertains callers’ needs and/or the subject of their calls, and transfers them to the proper individual or department.
* This duty is performed daily, about 90% of the time
* Performs a variety of general clerical tasks at or near the console, such as completing forms, maintaining files, and stuffing envelopes.
* This duty is performed daily, about 10% of the time
* Perform any other related duties as required or assigned.
* Minimum Education & Other Requirements
* To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.
* The requirements listed below are representative of the knowledge, skill, and/or ability required

What Does A Switchboard Operator Do At Rochester Regional Health Systems

* Possesses strong customer service skills and the ability to demonstrate compassion and empathy.
* Good voice quality, good diction, and articulation are required.
* Ability to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer.
* Must be able to work under rigorous pressure.
* Embraces a culture of customer-centric behavior and innovation critical to success in this role.
* Answers incoming/outgoing/internal calls to the switchboard promptly and courteously giving priority to STAT and/or Emergency calls; determines caller needs, and as appropriate and responds.
* Monitor Emergency Radio, Fire Panel and other Alarm panels.
* Complete all work in accordance with established Government, hospital and department policy, procedures and regulations.
* Refer or connect calls to appropriate personnel, hospital department and/or service units.
* Provides over-head page for all internal and external disaster situations (Code Calls and Drills).
* Provide patient information to customers via computer access and printed reports.
* Enter Dept. schedules, update schedules as needed.
* Miscellaneous duties requested by Manager within the scope of time and duties. (Exchange and troubleshoot Pagers

What Does A Switchboard Operator Do At Caci International

* Under general supervision, the Switchboard Operator will have the following
* Duties and Responsibilities:
* Answer, screen, and route inbound telephone calls from the public.
* Maintain appropriate records and prepare required reports.
* May operate computer terminal and perform word processing assignments and related clerical tasks.
* Responds to general customer inquiries and requests for information and routes callers to appropriate DHS personnel as required.
* Monday – Friday 10am – 6pm
* Sunday – Wednesday 9pm – 7am

What Does A Switchboard Operator Do At Kforce

* 30AM - 3:00PM
* AM - 3:30PM
* AM - 1:30PM (staff relief or part timers)
* AM - 5:00PM
* PM - 9:30PM (part timers)
* PM - 11:30PM
* PM - 7:00AM
* Weekends:
* AM - 2:30AM
* PM - 11:00PM
* AM - 1:30PM (staff relief or part timers)
* PM - 7:00AM
* High School diploma or equivalent
* Ability to communicate effectively in English, both verbally and in writing
* Ability to communicate promptly, clearly and courteously, with all staff and customers
* Able to maintain confidentiality of sensitive information
* Must be able to relate cooperatively and constructively with clients and co-workers
* Must be able to work different shifts; on-call on assigned weekends
* Requires the ability to follow detailed written or verbal instructions
* Spanish speaking ability helpful
* Kforce is an Equal Opportunity/Affirmative Action Employer.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status
* Compensation Type:
* Hours
* Minimum Compensation:
* Maximum Compensation:
*

What Does A Switchboard Operator Do At Hackensack University Medical Center

* The Switchboard Operator provides caller-related assistance and information to all internal and external callers.
* Activates S
* D.C directory system and switches from PC keyboard to telephone console on a moments notice.
* Answers all incoming calls to the Medical Center's main telephone number and other types of in-bound telephone service as directed, as soon as possible.
* Answers and processes all emergency calls including code calls.
* Responds to console alarms and reports equipment malfunctions to Operations Analyst or Operations Manager.
* Notifies Operations Analyst or Operations Manager of changes needed in S
* D.C or any other directories for immediate attention.
* Keeps abreast of hospital events that may generate calls and inquiries from those outside the hospital.
* Able to sit for long periods of time and wear headphones.
* Works every other weekend and every other Holiday as stated by the Medical Center's Human Resources department.
* Adheres to the standards identified in the Medical Center's Organizational Competencies and Standards of Behavior

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Switchboard Operator Career Paths

Switchboard Operator
Office Assistant Executive Assistant
Office Manager
5 Yearsyrs
Office Assistant Executive Assistant Office Manager
Operations Manager
7 Yearsyrs
Office Assistant Legal Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Certified Nursing Assistant Team Leader Assistant Manager
General Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Account Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader Office Manager
Business Manager
6 Yearsyrs
Medical Assistant Patient Care Coordinator Office Manager
Business Office Manager
7 Yearsyrs
Medical Assistant Specialist Consultant
Partner
6 Yearsyrs
Medical Assistant Technician Maintenance Supervisor
Facilities Manager
7 Yearsyrs
Clerk Technician Shift Leader
Assistant General Manager
5 Yearsyrs
Clerk Administrator Manager
Co-Owner
6 Yearsyrs
Clerk Administrator Assistant Manager
Site Manager
7 Yearsyrs
Unit Secretary Specialist Customer Service Supervisor
Service Supervisor
5 Yearsyrs
Unit Secretary Staff Nurse Administrator
Practice Manager
9 Yearsyrs
Unit Secretary Patient Care Coordinator Assistant Manager
Business Owner
6 Yearsyrs
Medical Records Clerk Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Medical Records Clerk Medical Coder Manager
Chief Executive Officer
8 Yearsyrs
Medical Records Clerk Technician Operation Supervisor
Dispatcher Supervisor
5 Yearsyrs
Data Entry Clerk Human Resources Coordinator Senior Administrative Assistant
Executive Assistant To Chief Executive Officer
6 Yearsyrs
Data Entry Clerk Billing Specialist Medical Coder
Billing Manager
7 Yearsyrs
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Average Length of Employment
CBX Operator 3.3 years
Telephone Operator 3.1 years
Service Operator 3.1 years
PBX Operator 2.8 years
Bilingual Operator 2.4 years
Exchange Operator 2.3 years
Desk Operator 2.1 years
Call Out Operator 1.8 years
Phone Operator 1.8 years
Top Careers Before Switchboard Operator
Cashier 14.1%
Receptionist 12.0%
Secretary 4.4%
Internship 2.8%
Clerk 2.4%
Server 2.1%
Teller 2.0%
Volunteer 2.0%
File Clerk 1.8%
Top Careers After Switchboard Operator
Cashier 11.3%
Receptionist 10.9%
Secretary 3.4%
Internship 2.7%
Clerk 2.4%
Server 1.9%
Manager 1.8%

Do you work as a Switchboard Operator?

Average Yearly Salary
$27,000
Show Salaries
$21,000
Min 10%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$27,000
Median 50%
$34,000
Max 90%
Best Paying Company
Hartford HealthCare
Highest Paying City
Albany, NY
Highest Paying State
Oregon
Avg Experience Level
2.8 years
How much does a Switchboard Operator make at top companies?
The national average salary for a Switchboard Operator in the United States is $27,303 per year or $13 per hour. Those in the bottom 10 percent make under $21,000 a year, and the top 10 percent make over $34,000.

Top Skills for A Switchboard Operator

  1. Phone Calls
  2. Customer Service
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Processed incoming and outgoing DoD communications traffic or transfer phone calls ensuring priority calls were handled appropriately.
  • Record and deliver alarm calls -Dispense and track communication radios -Log all pertinent information in database -Serve as a customer service ambassador
  • Complete and process accurate and timely computer data entry and call interaction documentation.
  • Direct individuals to proper departments.
  • Operated telecommunications equipment in order to process incoming, outgoing, and internal telephone calls.

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Average Salary:

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Top 10 Best States for Switchboard Operators

  1. Alaska
  2. New Mexico
  3. Maine
  4. New York
  5. Wyoming
  6. Pennsylvania
  7. Arizona
  8. Texas
  9. Oklahoma
  10. Oregon
  • (9 jobs)
  • (24 jobs)
  • (15 jobs)
  • (227 jobs)
  • (9 jobs)
  • (121 jobs)
  • (56 jobs)
  • (277 jobs)
  • (35 jobs)
  • (30 jobs)

Switchboard Operator Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 11,822 Switchboard Operator resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Switchboard Operator Resume

View Resume Examples

Switchboard Operator Demographics

Gender

Female

77.5%

Male

12.6%

Unknown

9.9%
Ethnicity

White

62.7%

Hispanic or Latino

15.4%

Black or African American

12.9%

Asian

5.9%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

77.0%

French

6.4%

German

3.2%

Italian

2.8%

Gujarati

1.1%

Japanese

1.1%

Arabic

1.1%

Cherokee

0.7%

Hindi

0.7%

Dutch

0.7%

Braille

0.7%

Carrier

0.7%

Portuguese

0.7%

Chinese

0.7%

Persian

0.7%

Vietnamese

0.4%

Somali

0.4%

Konkani

0.4%

Indonesian

0.4%

Yoruba

0.4%
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Switchboard Operator Education

Schools

University of Phoenix

29.4%

Miami Dade College

5.8%

Kaplan University

5.5%

The Academy

5.3%

Strayer University

4.8%

Ashford University

4.8%

Troy University

4.7%

Liberty University

3.9%

Southern New Hampshire University

3.4%

A-Technical College

3.4%

Monroe College

3.2%

Ultimate Medical Academy - Clearwater

3.2%

Hinds Community College

3.1%

Baker College

2.9%

Northern Virginia Community College

2.9%

Central Piedmont Community College

2.9%

Ivy Tech Community College of Indiana

2.7%

Greenville Technical College

2.7%

Walden University

2.6%

Western Michigan University

2.6%
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Majors

Business

25.2%

Health Care Administration

11.5%

Medical Assisting Services

6.8%

Psychology

5.8%

Nursing

5.6%

Accounting

5.5%

Criminal Justice

5.5%

General Studies

4.7%

Communication

3.3%

Liberal Arts

3.2%

Education

3.0%

Management

2.8%

Secretarial And Administrative Science

2.7%

Computer Science

2.4%

English

2.3%

Human Services

2.2%

Social Work

2.0%

Medical Technician

2.0%

Sociology

1.9%

Elementary Education

1.9%
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Degrees

Other

37.4%

Bachelors

25.3%

Associate

18.7%

Certificate

8.5%

Masters

5.9%

Diploma

3.4%

License

0.6%

Doctorate

0.2%
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Top Switchboard Operator Employers

Jobs From Top Switchboard Operator Employers

Switchboard Operator Videos

Atos Origin NGIN Switchboard Operator Services

AT&T Archives: Operator (1969)

Operator/Switchboard

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