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Become A Switchboard Operator

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Working As A Switchboard Operator

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • Make Decisions

  • $33,000

    Average Salary

What Does A Switchboard Operator Do At Great Southern Bank

* RESPONSIBILITIES1. Answers incoming telephone calls, ascertains callers’ needs and/or the subject of their calls, and transfers them to the proper individual or department.
* This duty is performed daily, about 90% of the time
* Performs a variety of general clerical tasks at or near the console, such as completing forms, maintaining files, and stuffing envelopes.
* This duty is performed daily, about 10% of the time
* Perform any other related duties as required or assigned.
* Minimum Education & Other Requirements
* To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.
* The requirements listed below are representative of the knowledge, skill, and/or ability required

What Does A Switchboard Operator Do At Rochester Regional Health Systems

* Possesses strong customer service skills and the ability to demonstrate compassion and empathy.
* Good voice quality, good diction, and articulation are required.
* Ability to multitask, handling phone conversations with consumers while accurately entering data in the computer while continuing to focus on the customer.
* Must be able to work under rigorous pressure.
* Embraces a culture of customer-centric behavior and innovation critical to success in this role.
* Answers incoming/outgoing/internal calls to the switchboard promptly and courteously giving priority to STAT and/or Emergency calls; determines caller needs, and as appropriate and responds.
* Monitor Emergency Radio, Fire Panel and other Alarm panels.
* Complete all work in accordance with established Government, hospital and department policy, procedures and regulations.
* Refer or connect calls to appropriate personnel, hospital department and/or service units.
* Provides over-head page for all internal and external disaster situations (Code Calls and Drills).
* Provide patient information to customers via computer access and printed reports.
* Enter Dept. schedules, update schedules as needed.
* Miscellaneous duties requested by Manager within the scope of time and duties. (Exchange and troubleshoot Pagers

What Does A Switchboard Operator Do At Caci International

* Under general supervision, the Switchboard Operator will have the following
* Duties and Responsibilities:
* Answer, screen, and route inbound telephone calls from the public.
* Maintain appropriate records and prepare required reports.
* May operate computer terminal and perform word processing assignments and related clerical tasks.
* Responds to general customer inquiries and requests for information and routes callers to appropriate DHS personnel as required.
* Monday – Friday 10am – 6pm
* Sunday – Wednesday 9pm – 7am

What Does A Switchboard Operator Do At Kforce

* 30AM - 3:00PM
* AM - 3:30PM
* AM - 1:30PM (staff relief or part timers)
* AM - 5:00PM
* PM - 9:30PM (part timers)
* PM - 11:30PM
* PM - 7:00AM
* Weekends:
* AM - 2:30AM
* PM - 11:00PM
* AM - 1:30PM (staff relief or part timers)
* PM - 7:00AM
* High School diploma or equivalent
* Ability to communicate effectively in English, both verbally and in writing
* Ability to communicate promptly, clearly and courteously, with all staff and customers
* Able to maintain confidentiality of sensitive information
* Must be able to relate cooperatively and constructively with clients and co-workers
* Must be able to work different shifts; on-call on assigned weekends
* Requires the ability to follow detailed written or verbal instructions
* Spanish speaking ability helpful
* Kforce is an Equal Opportunity/Affirmative Action Employer.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status
* Compensation Type:
* Hours
* Minimum Compensation:
* Maximum Compensation:
*

What Does A Switchboard Operator Do At Hackensack University Medical Center

* The Switchboard Operator provides caller-related assistance and information to all internal and external callers.
* Activates S
* D.C directory system and switches from PC keyboard to telephone console on a moments notice.
* Answers all incoming calls to the Medical Center's main telephone number and other types of in-bound telephone service as directed, as soon as possible.
* Answers and processes all emergency calls including code calls.
* Responds to console alarms and reports equipment malfunctions to Operations Analyst or Operations Manager.
* Notifies Operations Analyst or Operations Manager of changes needed in S
* D.C or any other directories for immediate attention.
* Keeps abreast of hospital events that may generate calls and inquiries from those outside the hospital.
* Able to sit for long periods of time and wear headphones.
* Works every other weekend and every other Holiday as stated by the Medical Center's Human Resources department.
* Adheres to the standards identified in the Medical Center's Organizational Competencies and Standards of Behavior

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Switchboard Operator Career Paths

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Switchboard Operator Demographics

Gender

Female

86.0%

Male

12.7%

Unknown

1.3%
Ethnicity

White

63.3%

Hispanic or Latino

14.3%

Black or African American

12.7%

Asian

6.4%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

72.2%

French

6.4%

Italian

3.7%

German

3.7%

Japanese

1.6%

Arabic

1.6%

Cherokee

1.1%

Hindi

1.1%

Braille

1.1%

Portuguese

1.1%

Chinese

1.1%

Persian

1.1%

Vietnamese

0.5%

Somali

0.5%

Konkani

0.5%

Dutch

0.5%

Mandarin

0.5%

Tigrinya

0.5%

Thai

0.5%

Afrikaans

0.5%
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Switchboard Operator Education

Schools

University of Phoenix

25.3%

Miami Dade College

6.5%

Kaplan University

5.6%

Southern New Hampshire University

5.0%

Liberty University

5.0%

Strayer University

3.8%

Troy University

3.8%

Ultimate Medical Academy - Clearwater

3.8%

Greenville Technical College

3.8%

American InterContinental University

3.8%

Walden University

3.5%

Hinds Community College

3.5%

George Mason University

3.5%

Northern Virginia Community College

3.5%

Central Piedmont Community College

3.5%

Houston Community College

3.2%

Southern Illinois University Carbondale

3.2%

Essex County College

3.2%

Capella University

3.2%

Radford University

2.9%
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Majors

Business

25.3%

Health Care Administration

11.5%

Criminal Justice

6.3%

Medical Assisting Services

5.5%

Nursing

5.4%

Accounting

5.3%

Psychology

5.3%

General Studies

4.6%

Education

3.7%

Communication

3.4%

Liberal Arts

3.1%

Management

3.0%

Human Resources Management

2.4%

Secretarial And Administrative Science

2.4%

Medical Technician

2.3%

Computer Science

2.2%

Elementary Education

2.1%

Computer Information Systems

2.1%

English

2.1%

Social Work

2.0%
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Degrees

Other

37.1%

Bachelors

26.1%

Associate

18.5%

Certificate

7.8%

Masters

6.7%

Diploma

2.8%

License

0.7%

Doctorate

0.2%
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Top Skills for A Switchboard Operator

  1. Phone Calls
  2. Customer Service
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Answer incoming telephone calls, screen calls, and transfer calls to designated staff with the highest degree of professionalism.
  • Provided excellent customer service to patients ensuring all information is accurate and providing patients with any necessary documentation.
  • Supervised and assigned data entry projects assisting various other departments at the Academy.
  • Direct individuals to proper departments.
  • Processed all incoming and outgoing calls via hospital switchboard, effectively serving as a central communication link during emergency situations.

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Top Switchboard Operator Employers

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Switchboard Operator Videos

Atos Origin NGIN Switchboard Operator Services

AT&T Archives: Operator (1969)

Operator/Switchboard

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