If you've got strong communication skills and enjoy speaking on the telephone, you're best suited for the switchboard operator job. Starting a job as a switchboard operator is an excellent way to begin a career in office administration, secretarial work, or customer service. Being a switchboard operator, you'll be the first point of contact between a company and the outside world. Your core duty is to ensure the incoming telephone calls are transferred, directed to the appropriate person or department.
Being a telecommunication professional generally, your main task is to answer and direct incoming telephone calls for a company or organization. While answering a telephone call, you may evaluate and identify its nature, provide any telephone assistance, and direct the call to the requested person or department. As a switchboard operator, your other main tasks are keeping a log of calls, updating the company's internal directory, working with front desk personnel, and general administrative duties.
The minimum requirement to become a switchboard operator is a high school diploma or equivalent qualification. However, attaining a course for switchboard operator or receptionist and experience with customer service or a call center may help raise you to potential employers. To be successful, you must possess excellent telecommunications skills and a solid ability to operate a telephone switchboard.
Being a switchboard operator, you may work in the company's contact or call center, offices, public or private businesses, hospitals, schools, and other professional practices. You may work full-time, part-time, or in flexible shifts. Working as a switchboard operator, you may take advantage of a range of career development opportunities. As you gain experience, you may become an administrative assistant or secretary.