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Switchboard operator education requirements

Updated January 8, 2025
2 min read
Usually, switchboard operators don't need a college education. The most common degree for switchboard operators is high school diploma with 31% graduates, with only 28% switchboard operator graduates earning bachelor's degree. Switchboard operators who decided to graduate from college often finish University of Phoenix or Troy University. Some good skills to have in this position include customer service, patients and phone calls.

Popular switchboard operator certifications include Certified Nurse Assistant (CNA), Certified Medical Administrative Assistant (CMAA), or Certified Medical Office Manager (CMOM). To improve switchboard operator qualification and skills, we prepared some online courses to help in switchboard operator education paths.

What education do you need to become a switchboard operator?

What degree do you need to be a switchboard operator?

The most common degree for switchboard operators is high school diploma, with 31% of switchboard operators earning that degree. The second and third most common degree levels are bachelor's degree degree at 28% and bachelor's degree degree at 25%.
  • High School Diploma, 31%
  • Bachelor's, 28%
  • Associate, 25%
  • Diploma, 8%
  • Other Degrees, 8%

What should I major in to become a switchboard operator?

You should major in business to become a switchboard operator. 26% of switchboard operators major in business. Other common majors for a switchboard operator include health care administration and general studies.

Best majors for switchboard operators

RankMajorPercentages
1Business25.7%
2Health Care Administration8.8%
3General Studies7.8%
4Psychology6.7%
5Accounting5.5%

20 best online courses for switchboard operators

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1. Operations and Patient Safety for Healthcare IT Staff

coursera

Now that you've been introduced to the world of Health IT and the important role played by electronic health records (EHRs), we'll focus on other technologies that play a role in maintaining ongoing operations in healthcare. Telemedicine, patient portals, barcode scanners, printers, and medical devices are just some of the technologies that impact providers and patients. As an IT support specialist, you’ll be asked to troubleshoot issues with a wide variety of tools. You'll see a scenario with...

2. Operate Alibaba Cloud Systems and Services

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Course description: ACA System Operator Certification Preparation Course is intended for individuals who have technical expertise in deployment, management and operations on Alibaba Cloud. It’s recommended for System administrators with at least one year of experience in deployment, management, and operations on Alibaba Cloud. ACA System Operator Certification is intended for individuals who have technical expertise in deployment, management, and operations on Alibaba Cloud. Certificate holders...

3. Operating Systems Final Part (4): File Systems & Threads

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Learn the concepts of Operating Systems from scratch as Operating System forms the core of Computer Science...

4. Operating Systems from scratch - Part 2

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Learn memory management in operating systems as operating system forms the core of computer science...

5. Operations Systems Excellence

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The sole task of organisations is to either deliver customers the services that they require, or design, manufacture, and deliver products that customers are after. How do firms and organisations manage the very tasks that they carry out? How can operations themselves give excellence to organisations to enable them to be competitive? Operations management is concerned with the design, planning and control of operating systems for the provision of goods and services. This course will provide an...

6. Trauma Emergencies and Care

coursera

Welcome to Trauma Emergencies and Care. In this course, you will learn about some of the mechanics and physics of trauma on the human body, and how this can cause injury. You will continue to expand your new vocabulary with medical terminology, and learn how to describe the different injuries you may see. You will also learn about the trauma system itself- and when it is important to transport patients to a trauma center. Then we will dive into specific injuries based on what part of the body...

7. Operating Systems from scratch - Part 1

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Learn the concepts of Operating Systems from scratch as Operating System forms the core of Computer Science...

8. Getting Started with Call Center Training

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Call Center Training is essential for both new hires and existing staff to sharpen their skills and feel motivated...

9. Prehospital care of acute stroke and patient selection for endovascular treatment using the RACE scale

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Acute stroke is a time-dependent medical emergency. In acute ischemic stroke, the first objective is to restore brain flow using sistemic thrombolytic treatment and, in patients with large vessel occlusion, by endovascular treatment. In hemorrhagic stroke there are also specific treatments that can improve the clinical outcome. The sooner the initiation of all these therapies the higher the clinical benefit. Thus, the organization of Stroke Code systems coordinated between emergency medical...

10. Customer Service Fundamentals

coursera

There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. Customer Service is a perfect entry point to start your career in IT, with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the Customer Service Fundamentals course. We will help you to build...

11. Operating Systems Part 3: Synchronization and Deadlock

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Learn the concepts of Operating Systems from scratch as Operating System forms the core of Computer Science...

12. Winning Communication Skills for Telephone, Conference Calls

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Improve Communication Skills - Use the Telephone Effectively! Avoid Phone Etiquette Blunders that Annoy...

13. Embedded Hardware and Operating Systems

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This course is intended for the Bachelor and Master's students, who like practical programming and making IoTs applications! In this course, we will talk about two components of a cyber-physical system, namely hardware and operating systems. After completing this course, you will have knowledge of both hardware components and operating systems. You are able to plan and use embedded operating systems in resource-constraint devices for Internet-of-Things (cyber-physical system) applications. In...

14. Write Your Own Operating System From Scratch - Step by Step

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Build your own 64-bit operating system - for the x86 architecture...

15. IT service operations and Service Desk management

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Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam...

16. Operations Management A-Z: Business Processes and Systems

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Operations Management: Supply Chain & Business Processes in Industry for Manufacturing and Services Organizations...

17. Start Improving Customer Service

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Creating a Customer Service advantage in Your department or business through communication and Customer Management...

18. VoIP PBX & Call Center on Asterisk 16 Issabel [Master Class]

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Learn Issabel (ex-Elastix) & IP Telephony Server Configurations & Deployment with Practical Examples & Use Cases...

19. Customer Service Foundation

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20. Hotel Front Desk

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Average switchboard operator salary by education level

Switchboard operator education levelSwitchboard operator salary
High School Diploma or Less$31,435

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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