Switchboard operator job description

Operates a switchboard or telephone console to route incoming calls and place outgoing calls. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Requires a high school diploma or its equivalent with at least 1 year of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

Dreaming of living in paradise? Want to join a team delivering unmatched patient care? Enjoy leading an incredible team? If so, we have the perfect role for you!

What We Stand For: Lower Keys Medical Center is committed to the delivery of consistent quality services in a safe and fiscally responsible manner that meet the needs of patients, physicians, employees and our community; and to the maintenance of an environment that encourages individual development, teamwork and pride with compassion and respect for each person.

What We Do: Lower Keys Medical Center (LKMC) is a 167 bed, full service, Joint Commission accredited, outstanding, acute care medical facility with a
* 24/7 emergency room
* 24/7 laboratory
* 24/7 radiology services
* 24/7 specially equipped medical transport helicopter

LKMC is also proud to be the only hospital in the Florida Keys that offers labor and delivery services. We also offer physical therapy in Key West using a multi-joint strength system, in addition to other innovative systems and equipment for customized rehabilitation.

LKMC is fully accredited by the State of Florida and the gold standard, The Joint Commission.

What Does a Switchboard Operator Do?: As a Switchboard Operator with Lower Keys Medical Center, you will spend your day…

* Operating a switchboard or telephone console to route incoming calls and place outgoing calls.
* Rely on instructions and pre-established guidelines to perform the functions of this job.
* Typically reports to a supervisor or manager.

What's In It For You?: Joining the LKMC team gives you an unmatched experience of being a part of something much larger, growth potential, full benefits package, competitive salary, etc.

Which Qualifications Do You Need?: In order to set you up for success, you need the basics of…

* Requires a high school diploma or its equivalent.
* Experience in this field, a related area, or customer service environment preferred.
* Has knowledge of commonly-used concepts, practices, and procedures within this particular field.

Lower Key Medical Center is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Ready to take the next step in your career? Maybe you're looking for advancement opportunities, a better work-life balance, or just something new and exciting.
At Pekin Insurance, we strive to go Beyond the expected in everything we do.

Position Overview

The Switchboard Operator welcomes visitors by greeting them, in person or over the telephone, in a professional and courteous manner. This position will direct visitors appropriately and will notify company personnel of visitor arrival. The Switchboard Operator is responsible for maintaining security and telecommunications systems.

Essential Job Functions

* Answers incoming telephone calls, determines purpose of calls, and forwards calls to appropriate personnel or department
* Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
* Operates communication systems such as telephone, switchboard, and intercom
* Maintains telecommunication system by keeping extensions up-to-date, communicating changes to the team, and maintaining in-house extension directory
* Maintains security by following and implementing procedures such as monitoring logbook and alarm button to ensure that secure conditions are maintained
* Performs administrative support tasks, such as editing, reviewing, and typing handwritten information, and filling envelopes by hand
* Uses appropriate tools to pay invoices and complete balance sheets
* Processes incoming or outgoing mail, packages, or deliveries
* Works directly with Department Head to create a schedule to ensure department has coverage during alternative work hours
* Performs other duties as assigned

Education & Experience

* High school diploma or equivalent required
* Typically requires 0-2 years or related experience

Certifications & Licenses

* N/A

Knowledge, Skills & Abilities

Basic ability to:

* Exercise proper telephone protocol
* Handle difficult and stressful situations with professional composure
* Work as a team member and follow directions

Basic skill in:

* Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
* Customer service
* Managing one's own time and the time of others

Basic knowledge of:

* Office procedures and of spelling, grammar, punctuation, and arithmetic
* Microsoft Office software

Allied Universal , North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!

Allied Universal is seeking full time security officers to oversee a hospital in Portstmouth, NH
This position has a Sign on Bonus of $3000 and Competitive Wages

Weekdays and with weekend availability / Pay Rate: $17.51 / Hour

DailyPay available / Paid orientation

The Hospital Switchboard is a specialty of the Facility's Security Department and reports to the Security Manager. The Switchboard Operator position involves screening and routing both internal and external calls. Working under supervision and within established protocols, operators perform tasks utilizing various telecommunication equipment along with all aspects of security monitoring including, but not limited to, hospital wide security alarms, gas alarms, generator alarms, refrigeration alarms and emergency code alarms, monitoring of security camera's, radio paging system, secure provider paging system and monitoring all systems for equipment failures and security. The operator is also the second call down for management of various alarms that may be activated at our offsite locations. Switchboard Operators receive basic Security training, in order to be able to assist the Team if needed, with additional training in other areas available.

JOB REQUIREMENTS

Other Skills Required:

* Proven ability to work in a fast-paced environment
* Ability to work under the pressure of increased calls during peak operating hours and emergency calls
* Demonstrated computer proficiency in both Microsoft Office, Excel and Word
* Ability to process all transactions in a professional, efficient, courteous and timely manner
* Clear and effective communicator, written and verbal
* Ability to multitask
* The position must also be able to look-up on computer patient and staff information.
* Switchboard operators are responsible for hospital overhead paging
* Operators are also required to use two-way radios and emergency communications equipment.
* Ability to perform simultaneous tasks and execute appropriate judgment under sometimes hectic and stressful circumstances.
* Maintain a professional, pleasant and helpful manner. Communicate in a warm and courteous manner.
* Monitors and coordinates activities and assignments of patrol officers and other security personnel via the radio and security computer systems
* Maintains status and location of all on-duty patrol officers and other security personnel
* May remain at the Communication Center past their normal work shift in the event of an emergency situation
* Receives Security training in: Crisis Prevention Intervention and Trauma Informed Care, response to missing persons, and basic Security skills.

Training in other Security Department areas such as: Patient Transport, Valet, Concierge, and standard Security roles available.

Qualifications/Requirements:

Qualified applicants for the Professional Security Officer position will meet the minimum requirements, as described below:

* At least 18 years of age
* High school diploma or Verifiable High School Diploma or GED (Certificates of Completion not acceptable)
* No criminal charges in the past 7 years. No open/pending charges accepted regardless of level.
* Valid guard card/license, as required in the state for which you are applying.
* Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
* Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
* As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
* As a condition of continued employment, employee must always maintain current active status of all required License, and must always carry the license while on duty
* Ability to handle both common and crisis situations at the client site, calmly and efficiently
* Answer phones or greet guests / employees in a professional, welcoming manner
* Read, understand and clearly speak English; constantly use speech and hearing in communicating with public/co-workers, giving and receiving instructions, using phones
* Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

Physical and Mental Functions:

* Climb and descend stairs to all floors of the hospital in the event elevators are not accessible due to mechanical issues or emergency situations.
* Occasionally bend/twist at waist/knees/neck to perform various duties
* Assist in lifting patients as needed to either assist nursing staff or help transport expired patients
* Restrain violent/combative patients to prevent injuries to themselves and others
* Run as needed
* Work in various environments including adverse outdoor conditions such as cold, rain or heat;

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.