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Switchboard operator skills for your resume and career

Updated January 8, 2025
4 min read
Switchboard operator example skills
Below we've compiled a list of the most critical switchboard operator skills. We ranked the top skills for switchboard operators based on the percentage of resumes they appeared on. For example, 22.2% of switchboard operator resumes contained customer service as a skill. Continue reading to find out what skills a switchboard operator needs to be successful in the workplace.

15 switchboard operator skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how switchboard operators use customer service:
  • Record and deliver alarm calls -Dispense and track communication radios -Log all pertinent information in database -Serve as a customer service ambassador
  • Increased customer loyalty through providing quality customer service and ensuring all transactions and deposits were completed according to customer preference.

2. Patients

Here's how switchboard operators use patients:
  • Facilitate financial arrangements with patients without insurance and provide Medicaid and hospital Financial Discount Program applications.
  • Routed incoming and outgoing calls Assisted patients with medical referrals Assisted with Emergency room dispatching

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how switchboard operators use phone calls:
  • Processed incoming and outgoing DoD communications traffic or transfer phone calls ensuring priority calls were handled appropriately.
  • Served as a switchboard operator answering and transferring phone calls in the Telecommunications office at Troy University

4. Transferring Calls

Here's how switchboard operators use transferring calls:
  • Answer incoming calls, greeting callers, providing information, transferring calls.-Process incoming or outgoing mail, packages, or deliveries.
  • Helped by providing information on patient rooms, transferring calls to correct departments and organizing daily on-call sheets for entire hospital.

5. External Calls

Here's how switchboard operators use external calls:
  • Answer internal and external calls directing them to correct locations, text and page doctors, staff and associates when requested.
  • Answered internal and external calls using ROLM telephone system in a prompt effective, efficient and professional manner.

6. Multi-Line Phone System

Here's how switchboard operators use multi-line phone system:
  • Schedule patients for appointments, verify insurance, answer multi-line phone, schedule outpatient procedures/tests and administer referrals.
  • Managed complex multi-line phone systems, retrieved messages, solved customer complaints/queries

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7. Emergency Codes

Here's how switchboard operators use emergency codes:
  • Performed Command center responsibilities: execute hospital emergency codes and time sensitive documentation.
  • Respond to emergency calls and emergency codes, following established protocols.

8. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how switchboard operators use pbx:
  • Answered 15+ lines in heavy volume call center operating PBX switchboard console and ACD terminal directed calls to appropriate personnel and department
  • Created and developed a PBX check-list, using Microsoft Windows, to keep every operator on a task schedule 2.

9. Two-Way Radio

Here's how switchboard operators use two-way radio:
  • Operate communication systems, including, telephone, intercom, and two-way radio for three hospitals and the corporate office.
  • Provide dispatching services for MHS Police Department, engineering, and other staff utilizing two-way radio communication on campus.

10. Emergency Situations

Here's how switchboard operators use emergency situations:
  • Responded quickly to disaster and emergency situations as required and announced emergencies through over head paging system.
  • Coordinate and execute proper procedures during emergency situations and manage codes and alarms according to policy.

11. Front Desk

Here's how switchboard operators use front desk:
  • Performed administrative duties that included supporting guest operations, front desk personnel and dispatcher for engineering and shuttle transportation personnel.
  • Provided directory assistance and general information to customers, routed calls and relieved front desk receptionist.

12. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how switchboard operators use direct calls:
  • Answer customer calls on the Tigers main switchboard phone line, provide basic customer service and direct calls to appropriate departments.
  • Answer high volume of calls for main hospital and direct callers to extensions quickly with a high degree of accuracy.

13. HIPAA

Here's how switchboard operators use hipaa:
  • Protected patient privacy by following HIPAA regulations, as well as maintaining confidential information within the hospital intranet.
  • Documented physician referrals as requested by ER nursing staff, acknowledged HIPAA Regulations of patient privacy.

14. Computer System

Here's how switchboard operators use computer system:
  • Interview incoming patients/representatives & enter information required for admission into computer system.
  • Verified patient information and entered data into computer system

15. Telephone Switchboard

Here's how switchboard operators use telephone switchboard:
  • Operated telephone switchboard to establish and assist customers in establishing local and long-distance telephone connections.
  • Project manager for telephone switchboard upgrade, including installation and operator training.
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List of switchboard operator skills to add to your resume

Switchboard operator skills

The most important skills for a switchboard operator resume and required skills for a switchboard operator to have include:

  • Customer Service
  • Patients
  • Phone Calls
  • Transferring Calls
  • External Calls
  • Multi-Line Phone System
  • Emergency Codes
  • PBX
  • Two-Way Radio
  • Emergency Situations
  • Front Desk
  • Direct Calls
  • HIPAA
  • Computer System
  • Telephone Switchboard
  • Paging Systems
  • Inbound Calls
  • Greeting Callers
  • Scheduling Appointments
  • HR
  • Alarm Systems
  • Multi-Line Switchboard
  • Conference Calls
  • Switchboards
  • Public Address
  • Communication Systems
  • Outbound Calls
  • Patient Rooms
  • Interoffice Calls
  • Hippa
  • Customer Calls
  • Place Telephone Calls
  • Verbal Messages
  • Relay Messages
  • Telephone Numbers
  • Internal Calls
  • Two Way Radios
  • Customer Inquiries
  • Administrative Tasks
  • Patient Appointments
  • Customer Complaints
  • Directory Assistance
  • Fire Alarms
  • Fax Machines
  • Patient Charts
  • Multi-Line Telephone System
  • PowerPoint
  • Hospital Codes

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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