What does a switchboard operator, receptionist do?
Switchboard operator, receptionist responsibilities
Here are examples of responsibilities from real switchboard operator, receptionist resumes:
- Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
- Operate an antique PBX switchboard, in charge of petty cash and responsible for receipt of incoming funds.
- Operate PBX switchboard and develop procedure manuals to ensure consistency.
- Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
- Answer switchboard calls; utilizing effective communication and listening skills.
- Serve as face-of- company while receiving in-person visitors and directing incoming calls via switchboard.
- Prepare outgoing FedEx for management staff as requested
Switchboard operator, receptionist skills and personality traits
We calculated that 16% of Switchboard Operators, Receptionist are proficient in Greeting Visitors, Data Entry, and Customer Service. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Switchboard Operators, Receptionist that have these skills listed on their resume here:
- Greeting Visitors, 16%
Provided general receptionist duties such as greeting visitors, sorting and distributing incoming mail, scheduling and coordinating FEDEX shipments.
- Data Entry, 13%
Operated PBX ACD switchboard non-emergency and after hours emergency calls Computerized data entry billing, scheduling and medical chart filing
- Customer Service, 12%
Functioned as customer service associate via telephone to expedite resolutions to customer complaints enhancing relationships with customers increasing sales and profits.
- Front Desk, 7%
Managed daily front desk operations, created training manual; oversaw personnel matters including annual salary reviews and interviewing.
- Scheduling Appointments, 5%
Performed tasks of responding to calls and scheduling appointments with patients.
- Telephone Calls, 4%
Greeted visitors, provided directions, accepted and routed telephone calls, addressed visitors questions and problems and maintained paperwork.
Common skills that a switchboard operator, receptionist uses to do their job include "greeting visitors," "data entry," and "customer service." You can find details on the most important switchboard operator, receptionist responsibilities below.
Communication skills. To carry out their duties, the most important skill for a switchboard operator, receptionist to have is communication skills. Their role and responsibilities require that "receptionists must speak and write clearly when providing information and corresponding with customers." Switchboard operators, receptionist often use communication skills in their day-to-day job, as shown by this real resume: "operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. "
Computer skills. Another essential skill to perform switchboard operator, receptionist duties is computer skills. Switchboard operators, receptionist responsibilities require that "receptionists should be adept at using computers." Switchboard operators, receptionist also use computer skills in their role according to a real resume snippet: "worked closely with executives scheduling appointments by using a computer system. "
Customer-service skills. This is an important skill for switchboard operators, receptionist to perform their duties. For an example of how switchboard operator, receptionist responsibilities depend on this skill, consider that "receptionists represent the organization, so they should be courteous, professional, and helpful to customers and the public." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a switchboard operator, receptionist: "greeted customers, answered 12-line switchboard, light data entry, collected community association payments and assisted with community association mailings. ".
Integrity. For certain switchboard operator, receptionist responsibilities to be completed, the job requires competence in "integrity." The day-to-day duties of a switchboard operator, receptionist rely on this skill, as "receptionists may handle confidential data, especially in medical and legal offices." For example, this snippet was taken directly from a resume about how this skill applies to what switchboard operators, receptionist do: "assisted trust department, hr department, commercial loan department, accounting department and executive offices on an as needed basis. "
Interpersonal skills. A commonly-found skill in switchboard operator, receptionist job descriptions, "interpersonal skills" is essential to what switchboard operators, receptionist do. Switchboard operator, receptionist responsibilities rely on this skill because "receptionists should be comfortable interacting with people in different types of situations." You can also see how switchboard operator, receptionist duties rely on interpersonal skills in this resume example: "develop interpersonal skills through answering front desk phone and questions of residents"
Organizational skills. Lastly, "organizational skills" is an important element of what a switchboard operator, receptionist does. Switchboard operator, receptionist responsibilities require this skill because "receptionists take messages, schedule appointments, and maintain employee files." This resume example highlights how switchboard operator, receptionist duties rely on this skill: "supported accounting with payroll, reconciliation, check runs, invoice, general ledger, as well as administrative and organizational duties"
The three companies that hire the most switchboard operator, receptionists are:
- Rotech Healthcare
4 switchboard operators, receptionist jobs
- ICONMA2 switchboard operators, receptionist jobs
- Universal Health Services1 switchboard operators, receptionist jobs
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Compare different switchboard operators, receptionist
Switchboard operator, receptionist vs. Support clerk
A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.
There are some key differences in the responsibilities of each position. For example, switchboard operator, receptionist responsibilities require skills like "greeting visitors," "emergency calls," "transferring calls," and "direct calls." Meanwhile a typical support clerk has skills in areas such as "patients," "medical terminology," "office equipment," and "patient care." This difference in skills reveals the differences in what each career does.
Support clerks really shine in the government industry with an average salary of $35,567. Comparatively, switchboard operators, receptionist tend to make the most money in the finance industry with an average salary of $28,656.On average, support clerks reach similar levels of education than switchboard operators, receptionist. Support clerks are 1.4% more likely to earn a Master's Degree and 0.4% more likely to graduate with a Doctoral Degree.Switchboard operator, receptionist vs. Front desk administration
A front desk administration professional is responsible for performing administrative duties related to the front desk reception of an organization. This professional must assist in conferences and meetings as well as maintain inventory and costs for building and office supplies. The administration must coordinate front desk operations and maintain customer relationships by interacting with them in a professional and courteous manner. This professional must also handle phone calls and important documents by scanning and placing them in their designated files.
Each career also uses different skills, according to real switchboard operator, receptionist resumes. While switchboard operator, receptionist responsibilities can utilize skills like "greeting visitors," "front desk," "scheduling appointments," and "emergency calls," front desk administrations use skills like "patients," "phone calls," "front desk operations," and "appointment scheduling."
Front desk administrations earn a higher average salary than switchboard operators, receptionist. But front desk administrations earn the highest pay in the hospitality industry, with an average salary of $39,950. Additionally, switchboard operators, receptionist earn the highest salaries in the finance with average pay of $28,656 annually.front desk administrations earn similar levels of education than switchboard operators, receptionist in general. They're 1.6% more likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.Switchboard operator, receptionist vs. Office specialist
An office specialist is responsible for performing administrative and clerical duties to support the organization's daily operations. Office specialists must be highly organizational, as well as having excellent time-management skills to handle work units. They have duties including data entry procedures, greeting visitors, responding to customers' inquiries through phone calls and e-mails, and filing and sorting documents. Office specialists are responsible for creating meeting reports, scheduling appointments, evaluating financial statements, coordinating with other staff for event planning, and assisting the senior management with complex functions.
The required skills of the two careers differ considerably. For example, switchboard operators, receptionist are more likely to have skills like "greeting visitors," "emergency calls," "transferring calls," and "multi-line switchboard." But a office specialist is more likely to have skills like "patients," "office equipment," "phone calls," and "office support."
Office specialists earn the highest salary when working in the finance industry, where they receive an average salary of $37,752. Comparatively, switchboard operators, receptionist have the highest earning potential in the finance industry, with an average salary of $28,656.When it comes to education, office specialists tend to earn similar degree levels compared to switchboard operators, receptionist. In fact, they're 3.2% more likely to earn a Master's Degree, and 0.3% more likely to graduate with a Doctoral Degree.Switchboard operator, receptionist vs. Receptionist/administrator support
Even though a few skill sets overlap between switchboard operators, receptionist and receptionist/administrator supports, there are some differences that are important to note. For one, a switchboard operator, receptionist might have more use for skills like "emergency calls," "administrative tasks," "clerical tasks," and "visitor badges." Meanwhile, some responsibilities of receptionist/administrator supports require skills like "phone calls," "payroll," "office equipment," and "purchase orders. "
Receptionist/administrator supports enjoy the best pay in the technology industry, with an average salary of $34,049. For comparison, switchboard operators, receptionist earn the highest salary in the finance industry.The average resume of receptionist/administrator supports showed that they earn similar levels of education compared to switchboard operators, receptionist. So much so that theyacirc;euro;trade;re 0.2% more likely to earn a Master's Degree and more likely to earn a Doctoral Degree by 0.5%.Types of switchboard operator, receptionist
Updated January 8, 2025
