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Working As a Switchboard Operator Supervisor

  • Interacting With Computers
  • Getting Information
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $28,000

    Average Salary

Example Of What A Switchboard Operator Supervisor does

  • Evaluate the work performance of subordinate switchboard operators.
  • Fill in for patient counselors on days off when needed.
  • Prepared and maintained medical records and computer databases.
  • Trained all staff members to use new system efficiently and correctly.
  • Placed international phone calls for various institutes within the research hospital.
  • Greeted visitors, provided front desk customer service and information on hospital programs.
  • Provided 24/7 customer service telephone assistance to Active Duty Individuals and other DOD government agencies.
  • Verify time and attendance for submission to payroll.
  • Attended leadership meetings, providing input to discussions and problem resolution.
  • Awarded Secretary of the Navy and Marine Corps achievement medal for outstanding performance, professional achievement and dedication to military service.
  • Updated phone directory of all clients and personnel.
  • Manage emergency equipment and procedures ensuring hotel safety.
  • Provide customer service for Physicians, hospital staff, community and physician office staff.
  • Audit and process telephone invoices for all locations.
  • Handled escalated customer service calls & complaints.
  • Conducted recruiting, hiring, training and supervised PBX operators
  • Produced monthly reports to the military showing the operator/switchboard performance.
  • Coordinated shift coverage for two other receptionists, developed training, scripting and call flow procedures.
  • Maintain annual budget of [ ] Maintain all databases for department applications.
  • Led a dynamic team of 15 telephone operators to showcase excellent listening and verbal communication skills while speaking with customers.

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Switchboard Operator Supervisor Typical Career Paths

Average Length of Employment
CBX Operator 3.3 years
Telephone Operator 3.1 years
Operator 2.9 years
PBX Operator 2.8 years
Call Out Operator 1.8 years
Phone Operator 1.8 years
Top Careers Before Switchboard Operator Supervisor
Cashier 6.8%
Supervisor 5.7%
Manager 4.5%
Bookkeeper 3.4%
Assistant 3.4%
Secretary 3.4%
Recruiter 2.3%
Top Careers After Switchboard Operator Supervisor
Manager 6.0%
Recruiter 3.6%
Cashier 3.6%

Do you work as a Switchboard Operator Supervisor?

Top Skills for A Switchboard Operator Supervisor

  1. Switchboard Operators
  2. Customer Service
  3. Payroll Entry
You can check out examples of real life uses of top skills on resumes here:
  • Interviewed, hired and trained switchboard operators to handle all incoming calls at a major hospital in Virginia
  • Maintained front - office operations and provided impeccable customer service.
  • Maintain an accurate company contact list and reports via Excel Work with Telecom Department to keep phone system operational Payroll Entry
  • Placed international phone calls for various institutes within the research hospital.
  • Updated and published corporate telephone directory on daily basis if needed.

Switchboard Operator Supervisor Demographics

Gender

Female

68.7%

Male

20.6%

Unknown

10.7%
Ethnicity

White

63.7%

Hispanic or Latino

15.3%

Black or African American

11.3%

Asian

6.5%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

100.0%

Switchboard Operator Supervisor Education

Schools

The Academy

10.7%

Metropolitan State University

7.1%

Northeast Technical Institute

7.1%

Columbia Southern University

7.1%

Grand Canyon University

7.1%

Owens Community College

7.1%

Elgin Community College

7.1%

Castleton State College

3.6%

Brookhaven College

3.6%

University of Houston

3.6%

California Institute of Arts & Technology

3.6%

Everest Institute

3.6%

Salem State University

3.6%

Illinois Central College

3.6%

Colorado Heights University

3.6%

Minnesota State Community and Technical College

3.6%

Millikin University

3.6%

Delaware Technical and Community College

3.6%

Pratt Institute-Main

3.6%

Cuyahoga Community College

3.6%
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Majors

Business

25.0%

Nursing

7.8%

Medical Assisting Services

6.3%

Health Care Administration

6.3%

Education

6.3%

Computer Information Systems

4.7%

Management

3.1%

Psychology

3.1%

English

3.1%

Culinary Arts

3.1%

Social Sciences

3.1%

Biology

3.1%

Cosmetology

3.1%

Computer Science

3.1%

Human Resources Management

3.1%

Law Enforcement

3.1%

Biochemistry, Biophysics, Molecular Biology

3.1%

Public Administration

3.1%

Criminal Justice

3.1%

Accounting

3.1%
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Degrees

Other

45.2%

Bachelors

20.4%

Associate

14.0%

Masters

9.7%

Certificate

5.4%

Diploma

3.2%

License

2.2%
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Updated May 19, 2020