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Become A Switchboard Receptionist

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Working As A Switchboard Receptionist

  • Interacting With Computers
  • Performing Administrative Activities
  • Performing for or Working Directly with the Public
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Deal with People

  • Unpleasant/Angry People

  • Mostly Sitting

  • Repetitive

  • $30,000

    Average Salary

What Does A Switchboard Receptionist Do

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

Duties

Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct or escort them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Enter customer data and send correspondence 
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Receptionists are often the first employee of an organization to have contact with a customer or client. They are responsible for making a good first impression for the organization, which can affect the organization’s success.

The specific responsibilities of receptionists vary depending on where they work. Receptionists in hospitals and doctors’ offices may collect patients’ personal information and direct patients to the waiting room. Some may handle billing and insurance payments.

In beauty or hair salons, they schedule appointments, direct clients to the hairstylist, and may serve as cashiers.

In factories, large corporations, and government offices, receptionists also may provide a security function. For example, they control access, provide visitor passes, and arrange to take visitors to the proper office.

When they are not busy with callers or visitors, receptionists perform other office tasks, such as processing documents or entering data.

Receptionists use telephones, computers, and other office equipment such as scanners and fax machines.

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How To Become A Switchboard Receptionist

Although hiring requirements vary by industry and employer, receptionists typically need a high school diploma and good communication skills.

Education

Receptionists typically need a high school diploma or equivalent, and employers may prefer to hire candidates who have experience with certain computer software applications. Courses in word processing and spreadsheet applications can be particularly helpful.

Training

Most receptionists receive short-term on-the-job training, usually lasting a few days to a week. Training typically covers procedures for visitors, and for telephone and computer use. Medical and legal offices also may instruct new employees on privacy rules related to patient and client information.

Advancement

Receptionists may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. Advancement opportunities often depend on the employee’s experience in using computer applications, such as word processing and spreadsheet applications.

Important Qualities

Communication skills. Receptionists must speak and write clearly so that others may understand them.

Customer-service skills. Receptionists represent an organization. As a result, they should be courteous, professional, and helpful toward the public and customers.

Integrity. Receptionists may handle client and patient data, especially in medical and legal offices. They must be trustworthy and protect their clients’ privacy.

Interpersonal skills. Receptionists should be comfortable interacting with people, even in stressful situations.

Organizational skills. Receptionists take messages, schedule appointments, and maintain employee files. They need good organizational skills to manage their diverse responsibilities.

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Switchboard Receptionist Career Paths

Switchboard Receptionist
Office Assistant Executive Assistant
Office Manager
5 Yearsyrs
Office Assistant Executive Assistant Office Manager
Operations Manager
7 Yearsyrs
Office Assistant Accounts Payable Clerk Accountant
Controller
9 Yearsyrs
Accounts Payable Clerk Staff Accountant Accountant
Accounting Manager
7 Yearsyrs
Accounts Payable Clerk Staff Accountant Finance Analyst
Finance Manager
7 Yearsyrs
Secretary Legal Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Secretary Legal Secretary Office Manager
Business Manager
6 Yearsyrs
Secretary Executive Secretary Office Manager
Practice Manager
9 Yearsyrs
Switchboard Operator Medical Records Clerk Administrator
Branch Manager
6 Yearsyrs
Switchboard Operator Data Entry Clerk Administrator
Business Office Manager
7 Yearsyrs
Switchboard Operator Home Health Aid Administrator
Administrative Manager
6 Yearsyrs
Medical Assistant Technician Maintenance Supervisor
Facilities Manager
7 Yearsyrs
Medical Assistant Technician Shift Leader
Assistant General Manager
5 Yearsyrs
Medical Assistant Patient Care Coordinator Assistant Manager
Center Manager
6 Yearsyrs
Medical Records Clerk Specialist Shift Supervisor
Site Manager
7 Yearsyrs
Medical Records Clerk Medical Coder Manager
Co-Owner
6 Yearsyrs
Assistant Consultant Case Manager
Patient Care Manager
5 Yearsyrs
Assistant Human Resources Assistant Human Resources Generalist
Office Manager Of Human Resources
6 Yearsyrs
Assistant Consultant Human Resources Manager
Executive Assistant To Chief Executive Officer
6 Yearsyrs
Legal Assistant Billing Specialist Medical Coder
Billing Office Manager
6 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Lead Receptionist 3.0 years
Legal Receptionist 2.1 years
Receptionist 2.0 years
Desk Receptionist 1.6 years
Top Careers Before Switchboard Receptionist
Receptionist 14.8%
Cashier 6.6%
Secretary 5.0%
Clerk 2.2%
Volunteer 1.7%
Top Careers After Switchboard Receptionist
Receptionist 17.6%
Cashier 8.7%
Secretary 3.6%
Supervisor 2.3%
Manager 2.2%
Teller 1.7%

Do you work as a Switchboard Receptionist?

Switchboard Receptionist Demographics

Gender

Female

82.8%

Unknown

11.1%

Male

6.0%
Ethnicity

White

63.4%

Hispanic or Latino

17.2%

Black or African American

11.7%

Asian

4.9%

Unknown

2.8%
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Foreign Languages Spoken

Spanish

87.5%

Persian

6.3%

Samoan

6.3%

Switchboard Receptionist Education

Schools

University of Phoenix

15.5%

Strayer University

6.9%

College of Lake County

5.2%

Ultimate Medical Academy - Clearwater

5.2%

Miami Dade College

5.2%

Ashworth College

5.2%

Middlesex County College

5.2%

Kaplan University

5.2%

Florida International University

5.2%

Southwest Tennessee Community College

5.2%

Roosevelt University

5.2%

Pima Community College

3.4%

Central Wyoming College

3.4%

Nash Community College

3.4%

Northwood University

3.4%

Marshall University

3.4%

Louisiana College

3.4%

Glendale Community College

3.4%

Erie Community College

3.4%

Hondros College

3.4%
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Majors

Business

24.9%

Health Care Administration

12.9%

Medical Assisting Services

5.8%

Criminal Justice

5.6%

Nursing

5.3%

Accounting

5.0%

Psychology

4.4%

Secretarial And Administrative Science

4.1%

General Studies

3.8%

Human Services

3.8%

Management

3.5%

Education

3.2%

Legal Support Services

2.9%

Computer Science

2.6%

Human Resources Management

2.6%

Nursing Assistants

2.3%

General Education, Specific Areas

2.0%

Cosmetology

1.8%

Liberal Arts

1.8%

Elementary Education

1.8%
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Degrees

Other

45.6%

Bachelors

19.0%

Associate

16.2%

Certificate

10.6%

Diploma

4.3%

Masters

3.5%

License

0.9%
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Top Skills for A Switchboard Receptionist

  1. Phone Calls
  2. Greeting Visitors
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Paged individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Prepared and sent accounts to collections, performed entire collection process *Verified insurance coverage, customer service to patients, scheduled appointments
  • Provided data entry support for the web-based program utilized to keep track of customer history.
  • Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

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Top Switchboard Receptionist Employers

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