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Switchboard receptionist skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical switchboard receptionist skills. We ranked the top skills for switchboard receptionists based on the percentage of resumes they appeared on. For example, 15.0% of switchboard receptionist resumes contained data entry as a skill. Continue reading to find out what skills a switchboard receptionist needs to be successful in the workplace.

15 switchboard receptionist skills for your resume and career

1. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how switchboard receptionists use data entry:

Completed data entry tasks and assisted with telephone outages.
Assisted other departments with data entry processes as needed.

2. Greeting Visitors

Here's how switchboard receptionists use greeting visitors:

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

3. Front Desk

Here's how switchboard receptionists use front desk:

Greet patients and visitors as they arrive at the hospital front desk and ask how they would like to be assisted.
Reported as the Therapy Department front desk with the greeting of patients and registering new patients for the Physical Therapists.

4. Scheduling Appointments

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

Here's how switchboard receptionists use scheduling appointments:

Used copier, faxing, filing, scheduling appointments and reviewed forms for accuracy.
Assist with scheduling appointments as needed.

5. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how switchboard receptionists use telephone calls:

Coordinated incoming telephone calls, determined purpose of call, and pursued appropriate personnel.
Answer and direct telephone calls for multiple divisions locations using IntelliDesk software.

6. Multi-Line Phone System

Here's how switchboard receptionists use multi-line phone system:

Answered multi-line phone system, directed calls to appropriate extension, and relayed accurate messages.
Answered switchboard calls for multi-line phone system; greet customers and answer inquiries.

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7. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how switchboard receptionists use customer service:

Prepared and sent accounts to collections, performed entire collection process *Verified insurance coverage, customer service to patients, scheduled appointments
Welcomed and greeted customers providing excellent customer service.

8. Switchboards

Here's how switchboard receptionists use switchboards:

Performed a variety to included general office management and switchboard operation and mailing letter to customer as needed.
Performed switchboard operator and other office duties as necessary.

9. Emergency Calls

Here's how switchboard receptionists use emergency calls:

Transfer calls and/or taking messages Post class cancellations Monitor UPS and FedEx packages Route emergency calls to the right personnel
Dispatched emergency calls to on-call personnel according to clients instructions.

10. Transferring Calls

Here's how switchboard receptionists use transferring calls:

Greet visitors, answering and transferring calls, filing charts for nurses, care plan and social service.
Performed Switchboard functions which include answering incoming calls, initiating calls for authorized hospital personnel, transferring calls to appropriate departments.

11. Interoffice Calls

Here's how switchboard receptionists use interoffice calls:

Operated telephone systems equipment to relay incoming, outgoing, and interoffice calls.
Provide outgoing and interoffice calls Take and relay messages or incoming calls Announce visitors when arrive

12. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how switchboard receptionists use direct calls:

Answer and direct calls through a busy multiple line telephone system for eight branches.
Operate switchboard with 17+ lines, answer and direct calls to appropriate personnel.

13. Public Address

Here's how switchboard receptionists use public address:

Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Operate communication system (switchboard and public address system).

14. Telephone Switchboard

Here's how switchboard receptionists use telephone switchboard:

Answered telephone switchboard and directed calls accordingly Performed general clerical duties; processed incoming and outgoing mail Processed customer credits Bank Deposits
Greeted customers and answered multiple telephone switchboard and determined nature of business and directed callers to destination.

15. Inbound Calls

Here's how switchboard receptionists use inbound calls:

Advanced to managing specialty inbound calls which required additional inquiries for businesses and universities.
Acted as relief Receptionist answered inbound calls scheduled and confirmed appointments.

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List of switchboard receptionist skills to add to your resume

The most important skills for a switchboard receptionist resume and required skills for a switchboard receptionist to have include:

Data Entry
Greeting Visitors
Front Desk
Scheduling Appointments
Telephone Calls
Multi-Line Phone System
Customer Service
Switchboards
Emergency Calls
Transferring Calls
Interoffice Calls

Direct Calls
Public Address
Telephone Switchboard
Inbound Calls
Multi-Line Telephone
Word Processing
Payroll
Multi-Line Switchboard
HR
Office Equipment
Direct Visitors

Patient Accounts
EX
Computer System
Conference Calls
Fax Machines
PowerPoint
Two-Way Radio
Busy Switchboard
Bank Deposits
Telephone Numbers

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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