Sycuan Casino Resort jobs - 175 jobs

Are you a hands-on leader with strong technical skills and a passion for keeping operations running smoothly? We're looking for a Facilities Supervisor to oversee maintenance functions and ensure our property meets the highest standards of safety and efficiency. What We're Looking For: Experience in commercial construction and building systems. Technical ability in HVAC/R, electrical, mechanical, carpentry, painting (you don't need all, but a solid foundation is key). Ability to read blueprints and interpret technical documents. Strong organizational and interpersonal skills with the ability to communicate effectively with leadership and team members. Proven ability to lead and supervise maintenance teams, ensuring safety and compliance. Knowledge of mechanical, electrical, plumbing, and commercial flooring practices. Required Qualifications: High school diploma or GED. Completion of a journeyman apprenticeship or trade certification in HVAC/R, Electrical, Mechanical, or Carpentry OR 5+ years of experience in kitchen equipment maintenance OR 2+ years of supervisory experience in a maintenance field. Must obtain and maintain a Gaming License from the Tribal Gaming Agency. Must pass drug screening and applicable skill testing. Ability to lift up to 100 lbs and work in varying conditions (indoor/outdoor, extreme temperatures). Flexible to work any shift in a 24/7 environment. Preferred Qualifications: Bilingual (English/Spanish). College or trade school training in HVAC/R, Electrical, or Mechanics. Previous experience in a tribal enterprise or gaming environment. Demonstrated coaching and leadership skills. Compensation & Benefits: Starting pay: $78,000 annually plus bonuses Competitive benefits package including health, dental, vision, 401K and more. If you're ready to bring your expertise and leadership to a dynamic environment, apply today and join a team that values safety, quality, and guest satisfaction!

Responsible for the protection of tribal assets, safety of tribal members, employees and students. Surveillance of buildings and properties located on the Soboba Reservation. Maintain visual monitoring of property for the purpose of security. Maintain observation of employees to ensure that policies and procedures are followed. Make verbal and written reports to supervisors. Interact with law enforcement personnel and other representatives. Must maintain an attitude of cooperation with all employees, members and guests at all times. DUTIES AND RESPONISBILITIES Although other duties may be assigned, the essential duties include the following: * Maintain daily activity reports. * Prepare narrative and incident reports as required and in accordance with established directives. * Conduct routine patrol duties in accordance with Security Department Directives. * Observe and report incidents, activities and circumstances. * Protect Tribal assets including but not limited to; Sports Complex, Tribal Hall, Preschool, Community Park, Church Grounds, Golf Course, Country Club, Football Field, Baseball Fields, Food and Beverage Facilities, Administration Offices, Swimming Pools, Tennis Courts and other property owned by Soboba Band of Luiseno Indians. * Assist employees, students and tribal members in emergency situations. * Observe behavior at special events held at the Sports Complex or Tribal Hall. * Report any major disturbances or problems to immediate supervisor or Law Enforcement personnel. * Capable of working on flexible schedules which may include some holidays and weekends. * Appearance Standards shall be in accordance with Security Department Policy (neat, clean) * Maintain a positive attitude at all times. * Prepare written reports that are accurate, clear, concise and legible as required. * Interact with all Tribal departments and outside agencies as required. * Respond quickly and safely to emergency and non-emergency situations. * Conduct escorts and assist personnel as needed. * Maintain a thorough knowledge of all Rules, Regulations, Policies, Procedures, Directives, General Orders, and other documents as they relate to security duties and responsibilities. * Maintain an attitude of cooperation with all Tribal members, employees, vendors, contractors, guests or other persons on Tribal land. EDUCATION * High School Diploma or G.E.D. EXPERIENCE * P.O.S.T. Certificate preferred. QUALIFICATIONS * Must be able to follow oral and written instructions. * Able to communicate orally and effectively. * Must possess written skills for preparing various documents required by security personnel. * Provide superior customer service skills. * Able to work with supervision and/or independently. * Able to organize workload in order to meet deadlines. * Able to stand and walk long periods of time; along with work in a smoke-filled environment if required. * Strong organizational skills * Maintain professional attitude and loyalty to the Soboba Band of Luiseno Indians. * excellent physical condition which includes weight in accordance with height. REQUIRED * CPR Certified * A current California Driver's License * All applicants are required to complete the pre-screen Background Clearance and Drug Testing. * Native American preferable and an Equal Opportunity Employer

Full-time Description The RV Resort is part of the Pechanga experience and is a hospitality enterprise. The Guest Services Attendant (GSA) is responsible for creating a memorable experience for all guests. This includes indoor and outdoor tasks such as welcoming guests, processing reservations (over the phone and in person), patrolling the sites, and maintaining the cleanliness of the property, while providing excellent guest service. This position requires the individual to have great attendance and be flexible to work all shifts, including weekends and holidays to support the operation 365 days a year. Pechanga Service Agreement: RV Resort Guest Services Attendants are at the forefront of customer service. Positive interactions with guests ensure repeat business in the future. Welcoming an incoming guest with a friendly smile and warm greeting goes a long way and assures they leave the premises with a positive impression of the company. Team Members should treat guests with respect, and make it clear that their business is appreciated. Duties and Responsibilities: Assists RV Resort guests with check-in/check-out process, books reservations (sites and clubhouse) processes payments, and posts charges using software system (RMS and Micros). Acknowledges every customer with exceptional and courteous customer service. Maintains complete knowledge of site types and locations, amenities, rates, discounts, availability, special packages, promotions, concerts, and upcoming events at Pechanga Resort Casino. Performs administrative work with accuracy including filing of various documents and guest agreements. Responds to guest requests promptly, efficiently, and courteously. Creates reports and operates cash register, computer, fax and copy machines. Completes open and closing shift duties including preparing cash register, site checks, reconciling transactions (cash and credit) and contacting guests regarding their outstanding balances. Performs pre and post site patrols to welcome and engage guests, and ensure guests are enjoying the property, as well as adhering to resort policy. Creates, maintains, and submits a daily activity log. Responds to guest requests (unlocks/locks sewer dump station, prepares propane tanks, unlocks BBQ, cleans and disposes of dog waste, performs landscaping). Maintains organization and cleanliness of the property at all times (inside and outside sites, dog park, guest amenity area, and pool) and addresses/resolves any issues that may arise. Performs all other duties and projects as assigned. Requirements Education and Experience: High School Diploma or general education degree (GED) required. Minimum of one (1) year hospitality, retail, or related experience. Cash handling experience preferred. Attention to detail and problem-solving skills. Great interpersonal and organizational skills. Strong written and verbal communication. Basic math skills.

Full-time Description Pechanga Auto Detail Shop is part of the Pechanga Gas Station and Mini Mart. The Auto Detailer is responsible for providing excellent service and support to the operation which is open seven days a week. The Auto Detailer performs daily tasks on automobiles and recreational vehicles according to company standards or client specifications which may include performing detail inspections, thoroughly washing, buffing, and waxing exteriors, vacuuming, steaming, deodorizing interiors and keeping records related to gas levels and the condition of the vehicle. This position requires the individual to have great attendance and be flexible to work all day shifts. Pechanga Service Agreement: Pechanga Auto Detailers are at the forefront of customer service. Positive interactions with customers ensure repeat business in the future. Welcoming an incoming customer with a friendly smile and warm greeting goes a long way and assures they leave the premises with a positive impression of the company. Team Members should treat customers with respect, and make it clear that their business is appreciated. Duties and Responsibilities: Maintain organization and cleanliness of the property at all times (inside and outside the Detail shop, the pump islands, car wash area, propane station, landscaping, driveways, back patio, parking lot, register area, and breakroom). Adhere to Company Policies and Procedures. Accountable for the use and care of controlled property equipment (keys and radios). Carries out the daily operations of the Detail shop. Books appointments Performs transactions on POS system. Troubleshoots detail equipment when issues arise. Acknowledges every customer with exceptional and courteous customer service. Establishes and maintain cooperative and effective working relationships with team members. Immediately reports any suspicious activity including counterfeit currency, potential theft and safety or emergency concerns to management if/when they occur. Performs pre- and post- service inspections: Inspects vehicles for noticeable defects, such as dents, scratches, torn upholstery, loose parts and poor mechanical operation prior to service and inspects vehicle's detail service after completion. Operates buffers, steamers, hoses, vacuums, and other equipment to meet service expectations. Cleans, washes, and dries interiors and exteriors by hand or with light machinery or tools Shampoos and deodorizes carpets, conditions leather, buffs and waxes exteriors. Uses cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles. Applies dressing on tires and tire wells. Cleans engine and engine bay compartment. Keeps accurate records of vehicle's condition. Operates all tools in a safe manner. Moves and parks vehicles. Responds to client inquiries and follows through with excellent service. Checks in supply vendors and ensure all deliveries are properly received, counted and checked for quality. Assists Gas Station with dispensing propane and monitoring car wash operations Performs other duties as assigned Requirements Education and Experience: Must be twenty-one (21) years of age. Minimum of one (1) years detailing or related experience required. Must have valid driver's license with no restrictions and must be able to operate manual and automatic transmission vehicles. Ability to perform basic mathematical computations. Point-of-service experience is a plus

The Restaurant Stock Attendant is responsible for providing support and accurate service to all Team Members and Guests within the assigned restaurant. Maintains high performance standards, facilities, company objectives and high standards of cleanliness. Performs all duties in accordance with Valley View Casino & Hotel's policies and within the realm of the Valley View Casino & Hotel's Mission Statement. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Responsible for maintaining a fully equipped service station and storeroom to include: plates, silverware, glasses, napkins, milk, ice tea, coffee, water, condiments, etc. Assists team members with clearing all tables and resetting them for new seating, ensuring tables are set in accordance with venue standards and that customers are achieving a pleasurable dining experience. Performs as a team member with venue Host/Hostess, Supervisors, Food Servers and Kitchen Staff in maintaining a smooth and efficient operation. Assist stewarding team members in cleaning and dispersing flatware in accordance with specified procedures. Assist service team members with restocking new inventory, as needed. Maintain a cleanliness and organization of all side stations and storerooms. Other duties as assigned by Restaurant Manager and/or Supervisor(s). Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Required Qualifications: Strong organizational and interpersonal skills. Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must successfully pass a drug screening test. Must be able to successfully pass applicable auditions or skill testing. Preferred Qualifications: High school diploma or GED equivalent. Previous restaurant and/or guest service experience. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is regularly required to sit and use hands to manipulate, handle, or feel. The Team Member is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.

Job Description Under the supervision of the Executive Housekeeper, the Housekeeping Training Specialist is responsible for providing appropriate adequate training to housekeeping personnel in order for them to perform their duties properly and safely. Duties/Responsibilities To ensure all Hotel and Departmental standards for cleanliness are being met on a consistent basis. Oversees staff to ensure guest satisfaction is a performance priority. Provide on-the-job training to new and continuing employees through initial and refresher classroom instruction in specific housekeeping procedures including proper mixing of chemicals, applicable policies/procedures, SDS/Right to know laws, use of equipment and safety practices. Provide on-the-job training to new and continuing employees through initial and refresher classroom instruction on the proper methods of handling, cleaning areas and disposing of blood-borne pathogens/other body fluids. Conduct follow-up inspections of work areas in conjunction with area housekeeping supervisors to see if any problems exist, especially in care/safety of equipment and proper use of chemicals/supplies. Maintain accurate records/files on employees trained, SDS data, products and equipment. Meet with supervisors and/or other appropriate personnel to discuss and keep them informed on all training-related subjects, including specific employee concerns or new information on safety/training methods. Assist in any special campus-wide training project, as requested. Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record Perform special projects and other responsibilities, tasks, or duties assigned by management as requested. Supervisory Responsibilities Assist hiring, training, scheduling, evaluating, counseling, disciplining corrective actions, motivating, team member relation issues, and coaching employees. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to Assistant Executive Housekeeper and/or Executive Housekeeper; complete safety training and certifications. Directing housekeeping staff to ensure a high standard of cleanliness in all public areas. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Education / Qualifications Must be at least 21 years of age. High School Diploma or GED equivalent, required. A minimum of three (3) years of experience in housekeeping operations, including one (1) year of supervisory experience. Thorough knowledge of appropriate housekeeping products/equipment, chemical usage and right-to know laws. Excellent communication and interpersonal skills. Proficient on Microsoft Office: MS Word, Excel, and Power Point. Bilingual in English-Spanish highly desired. Any combination of education, experience and training that provides the required knowledge, skills and abilities. Must be able to provide evidence of eligibility to work in the United States of America. Certificates, licenses and registration Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. Required to submit to and obtain negative results on all drug and/or alcohol testing. Soboba Casino Resort Benefits Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following: 401k Plan Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee. Employee Assistance Program Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) Paid Time Off Soboba Casino Resort Team Member Recognition including, but not limited to: Reward and Recognition Program (Quarterly, and Annually) Team member Incentives Discounted Team member meal

Job DescriptionSummary Responsible for performing all dealing services at assigned table while positioned as a Dealer. Responsible for monitoring all games in an assigned area, as well as protecting casino assets, providing customer service, and ensuring procedural compliance of all subordinates while positioned as a supervisor. Duties/Responsibilities Maintain ongoing inspection of cards to ensure the security and integrity of the assigned table. Operates and conducts game at assigned table. Ensures compliance with Gaming Commission regulations and internal controls, as well as departmental policies and procedure. Exchanges cash for gaming chips in accordance with procedure. Provide guest service in accordance with the Soboba Service Standard. Maintain knowledge and understanding of all departmental policies and procedures. Administer the operation of table games in an assigned area. Monitor all tables in assigned area to ensure game protection and protect casino assets. Monitor all Dealers and Dual Rates in assigned area to ensure accurate transactions and adherence to STGC regulations, internal controls, and departmental policies and procedures. Accurately perform player ratings on all tables in the assigned area. Perform special projects and other responsibilities, tasks, or duties as requested. Education / Qualifications Must be 21 years of age, or older. High School diploma or equivalent required. Must possess excellent verbal communication skills in order to promote a positive, and professional image. Any combination of education, experience and training that provides the required knowledge, skills and abilities. Previous Table Games supervisory experience preferred. Must know game procedures and have the ability to deal all games offered by SCR efficiently. Must be able to provide evidence of eligibility to work in the United States of America. Certificates, licenses and registration Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. Required to submit to and obtain negative results on all drug and/or alcohol testing. Soboba Casino Resort Benefits Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following: 401k Plan Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee. Employee Assistance Program Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) Paid Time Off Soboba Casino Resort Team Member Recognition including, but not limited to: Reward and Recognition Program (Quarterly, and Annually) Team member Incentives Discounted Team member meal

Acts as the link between the Security Department, general public, Team Members and public safety agencies. Responsible for receiving, dispatching, and logging all request for security assistance and monitoring radio's, alarms, and outside camera in order to detect crimes or disturbances, protecting Tribal assets, and providing a safe environment for guests and team members. CORE SCOPE OF POSITION * Screens incoming telephone calls for requests for Police, Fire, and Medical Emergency Service assistance as well as for non-emergency, administrative and Enterprise business requests; directs incoming calls to the proper officers/units. * Receives and dispatches requests for services from outside public safety agencies, Tribal Government and Tribal Government departments, San Diego County Animal Control, vendors, contractors, towing services, and locksmiths. * Receives all calls for medical assistance from Team Members or members of the community, processing such calls for nature and severity of medical emergency. * Coordinates and dispatches appropriate medical resources, relaying pertinent medical information on the patient to responding personnel. * Provides pre-arrival instructions in accordance with policy to ensure safety of patients, bystanders, and responding personnel. * Monitors emergency radios for traffic directed to the Communications Center. * Dispatches calls for service to proper officers/units and assists units in handling the requests. * Using a Computer Aided Dispatch (CAD) system, monitors and updates officer/unit location and status, prioritizes calls for service, and monitors pending calls. * Maintains gasoline usage/mileage log. * Logs all criminal history and driver's history as requested. * Monitors bank, cage or other intrusion alarms located in the Communications Center, and notifies proper units, including bank or other personnel, of any alarm activation or other problems. * Observes the exterior premises of the casino and parking lots on closed circuit television monitors in order to detect crimes or disturbances, protects Tribal assets, and assists in ensuring the safety and welfare of guests and team members. * Assists guests and the general public at the front counter with general inquiries, and lost and found property. * Learns and maintains knowledge of officer policy and procedures; the methods of handling difficult public contacts; the operation of telephone console and/or central communications equipment; rescue and emergency response procedures; Federal, state, and local laws and ordinances; terminology and jurisdictional boundaries; and available types of emergency services. * Learns and maintains knowledge of the general geography of the Casino, Outlet Center, and Reservation, including but not limited to Reservation boundaries, surrounding jurisdictions, street numbering system and primary highways and roads. * Learns and maintains knowledge of the radio codes and signals in the Viejas Tribal Security and Radio Code Book. * Learns and maintains knowledge of telephone interview and information gathering techniques in order to insure the rapid and accurate collections and dissemination of required information * Observes and reports to supervisor any criminal activity, disturbances, suspicious persons, or violations of Casino policies and procedures. * Maintains required activity logs and equipment logs pertaining to Security Department. * Acts with discretion and confidentiality in handling sensitive information; required to sign and adhere to a confidentiality agreement. * Attends all scheduled team member meetings and trainings. * Maintains knowledge of and effectively promotes company services and players' club program. * Adheres to all company and department policies, procedures, and standard operating guidelines. * Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained. * Performs all compatible and related duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. SUPERVISION * Does not provide supervision to others. Required Skills KNOWLEDGE AND SKILL * Knowledge of basic computer skills and phone. * Excellent verbal, written, and interpersonal communication skills, including a pleasant and courteous voice, good enunciation, and excellent hearing skills. * Ability to communicate with people of diverse social and cultural backgrounds. * Ability to establish and maintain working relationships with other agencies and write reports. * Ability to speak Spanish or another second language preferred, but not required. * Ability to retain and relay information received under stressful conditions, respond to calls quickly and calmly and make sound decisions under pressure. * Ability to multitask while paying attention to details. * Ability to adjust and manage change effectively. * Ability to resolve problems as they arise and handle situations without supervision. * Ability to work in a fast paced, deadline oriented environment. * Possess a high degree of common sense. * Must be able to deal with emergency situations, and work well under pressure. * Must be dependable, timely and be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. Required Experience EDUCATION/CERTIFICATION * Must be 21 years old. * High school diploma or general education degree (GED) and the equivalent in education/experience. * Must complete the Post-Certified Basic Complaint/Dispatcher course within one year of hire. * Possess valid driver's license and maintain a satisfactory driving record. EXPERIENCE * 1 to 2 years of experience in the operation of a telephone switchboard or communications equipment; or * 1 year of general office work involving extensive public contact either in person or over the phone; or * Completed Post-Certified Basic Complaint/Dispatcher course or equivalent combination of training, education, and experience.

S ummary Under the supervision and guidance of the Player Development Manager, the Ambassador facilitates all facets of guest services and promotes all activities done through the Marketing/Player Development Department while exhibiting exceptional guest service. Duties/Responsibilities Greet all guests with a smile while exhibiting exceptional guest service. Facilitate guest relations; answer guest questions, promote casino events and activities, document any and all suggestions and complaints. Maintain the Marketing promotional materials; restocking pamphlets, and other Marketing supplies on the Casino floor. Meet and Greet guest out on the Casino floor, explain the benefits and offers associated with the Rewards Club to each guest and offer them the opportunity to enroll, to increase carded play. Use software to enroll new Rewards Club members, check in current members, redeem coupons, and player's points, and update and maintain profiles. Reprint lost or misplaced cards, to increase carded play. Register all guest in any promotions and or drawings and explain rules. Distribute all gift merchandise for promotional purposes or giveaways. Must be well versed on property events and able to relay it to our customers. Work special events as assigned. Maintain an assigned list of guests with an ADT between $70 through $250 Make tele-marketing calls for events and concerts. Capable of handling routine customer complaints and incidents while exhibiting the appropriate discretion, identifying situations that require the attention of a supervisor. Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record. Perform special projects and other responsibilities, tasks, or duties as requested. Education / Qualifications Must be 21 years of age, or older. High School diploma or equivalent, required. Minimum of two (2) years of front facing guest service experience required, or one (1) year experience working in Player Services/ Players Club in a Casino. Previous Casino experience, highly desirable. Any combination of education, experience and training that provides the required knowledge, skills and abilities. Must be able to provide evidence of eligibility to work in the United States of America. Certificates, licenses and registration Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. Required to submit to and obtain negative results on all drug and/or alcohol testing. Soboba Casino Resort Benefits Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following: 401k Plan Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee. Employee Assistance Program Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) Paid Time Off Soboba Casino Resort Team Member Recognition including, but not limited to: Reward and Recognition Program (Quarterly, and Annually) Team member Incentives Discounted Team member meal

A General Laborer is responsible for performing various tasks to aid daily operations at an assigned project site. The Laborer will start by arriving at their project site and receiving their assignments from their site supervisor. This position is an "On Call" position and will end once the assigned project is done. The General Laborer can be assigned but not limited to, Public Works, Parks & Rec's Event Staff, and Admin Janitorial Staff. A good percentage of the General Laborer's Day is spent outdoors, so the physical demands are heavy. They must be able to kneel, stand and walk long distances on uneven ground. Physical fitness is a must. The General Laborers must be able to handle high temperatures and extreme weather as these projects will be going well into the summer months. The General Laborer will be hired as "Pool" employees. As jobs are available, they will be called in for work. Duties and Responsibilities Although other duties may be assigned, the essential duties include the following: * Cleaning and preparing project site * Loading and unloading materials and equipment * Building and taking down temporary structures * Digging trenches, compacting earth and backfilling holes * Trimming and hauling tree cuttings * Weeding and picking up trash * Sweeping, mopping, cleaning bathrooms * Operating and tending machinery and equipment * Set-up and take down of Tribal Events * Follow all instructions from your assigned supervisor Education * High School diploma or equivalent * Any combination of education beyond the minimum requirement as well as any experience and training that provides the required knowledge, skills, and abilities necessary will be considered. Qualifications * Ability to work in the outdoor elements * Ability to lift, bend, kneel, and stand for long periods of time * Ability to work weekends Physical Demands Special equipment, tools, machinery: Hand and power tools, specialized supplies and equipment such as shovels, trimmers, mowers, rakes, trowels, forks, man-lifts etc. Note: This description incorporates the most typical duties performed. It is recognized that other duties, not specifically mentioned, may also be performed. The inclusion of those duties would not alter the overall scope of this position. REQUIRED All applicants are required to complete the pre-screen Background Clearance and Drug Testing. Native American preferable and an Equal Opportunity Employer

Assists the Director of Regulatory Compliance in the effective regulatory oversight, compliance, and enforcement of the licensed gaming facility. Ensures the facility's integrity and adherence to applicable Tribal, Federal, and State laws, rules, regulations, policies, and procedures. The Compliance Manager is responsible for assisting the Director in ensuring gaming machine compliance, investigations, and recommending enforcement action, researching issues, maintaining a strong working knowledge of regulations, internal controls, and casino policies. Assist in the effective management of the Regulatory Compliance Division. Skills and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required: Extensive regulatory and compliance experience in the gaming industry; Strong analytical, problem solving, writing, and leadership skills; Experience using word processing, spreadsheet, database management, layout, and editing programs with ability to learn new programs; Ability to exercise initiative, flexibility, good judgment, and discretion; work well independently and as part of a team; broad knowledge of internal controls and regulations, policies and procedures, applying them consistently; Ability to manage acceptable workloads, prioritizes tasks, develops reasonable work procedures, manages time well, and handles/integrates new information and/or procedures well; Take advantage of opportunities to learn new skills and demonstrate the ability to learn; Ability to effectively present information and field questions; Ability to maintain confidentiality and appropriately handle sensitive communications both internally and externally; Ability to establish and maintain cooperative working relationships within a diverse multicultural environment; Goal and detail oriented; Excellent organizational skills; Ability to participate in gaming related seminars/workshops; Working knowledge of Microsoft Office programs; Candidate must be resourceful and be committed to working in a fast-paced, team-oriented environment; and Must have excellent communication skills, both written and verbal. Essential Duties and Responsibilities Responsible for carrying out the duties and responsibilities as assigned by the Director of Regulatory Compliance. (The following is used as a partial description and is not restrictive as to duties required.) Manage and supervise daily compliance efforts; Utilizes business knowledge, analytical skills, and work experience to identify risks; Monitor business activities to assist in developing and executing spot audits and compliance reviews; Assist the Director in ensuring compliance with any Tribal Ordinances as necessary; Communicate with casino personnel, vendors, government agencies, other gaming commissions, casinos, and industry bodies as necessary; Responsible for the day-to-day coordination of timelines and deadlines for the submittal, review and approval of casino management's system of internal controls and applicable STGC policies and procedures; Independently identifies problems and takes action to resolve issues successfully, willingly seeks out new or additional responsibilities, acts on opportunities to improve overall operations, and generates new ideas; Conducts and assists in investigations and follow-up investigations to ensure implementation of corrective action; Periodically reviews and recommends improvements to regulations and internal control standards; Monitor and/or conduct testing of gaming device controlled programmed storage media for verification of validity and authorized programming; responsible for ensuring gaming machine standards compliance; Learn and remain current with gaming equipment and ancillary hardware and software equipment; Monitor and/or inspect all gaming equipment and supplies for integrity and compliance; Ensures that all technical standards are being adhered to; Responsible for adhering to and filing with the appropriate outside agencies' notices; Perform special investigations as directed; and Any other duties as may be assigned. Minimum Requirements Ability to work anytime including evenings, weekends, and holidays; Must be at least 21 years of age; Successfully complete/ pass pre-employment drug screening and Background Clearance; Meet and maintain licensing standards/guidelines to qualify for a key gaming license; and Possession of a current California Drivers' License or California Identification. Education/Experience Bachelor's Degree from an accredited college; management experience and three (3) years of regulatory, auditing, or investigating experience and/or training preferred. In lieu of a Bachelor's Degree: A.S. or A.A from an accredited college, two (2) years of management experience and three (3) years of law enforcement, regulatory, auditing or investigating experience or training or an equivalent combination of education and experience. In lieu of an A.S. or A.A Degree: High School diploma or G.E.D. from an accredited institution, four (4) years of management experience and four (4) years of law enforcement, regulatory, auditing or investigating experience or training or an equivalent combination of education and experience. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions. While performing the duties of this job, the employee is required to speak and listen. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands and fingers to feel objects, tools or controls, which will require the ability to reach out with upper appendages. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus. Working Conditions Commission employees are expected to work some days and hours outside the normal workweek. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to second hand smoke. The employee will occasionally work near electronic gaming equipment. The noise level in the work environment is usually moderate. An Equal Opportunity Employer Native American preferable and an Equal Opportunity Employer 25 U.S.C.S. 472 et. Seg. Note This description incorporates the most typical duties performed. It is recognized that other duties not specifically mentioned may also be performed. The inclusion of these duties would not alter the overall evaluation of this position.

Job Description The Entertainment Audio Technician provides professional live-sound and technical audio support for entertainment and special events across multiple venues, including Sideline Stage, CM Stage, Pool Stage, and Ballroom. This position ensures superior sound quality and seamless execution of live performances, supporting Morongo Casino Resort & Spa's high standards for entertainment production. Working under flexible, on-call scheduling, the Entertainment Audio Technician plays an essential role in delivering outstanding guest experiences through precise, high-quality sound operations. ESSENTIAL DUTIES AND RESPONSIBILITIES: Operates and manages front-of-house (FOH) and monitor sound systems for live bands, performances, and special events across assigned venues. Executes complete event setups, including input lists, patching, line checks, sound checks, and live mixing. Collaborates closely with the A/V Supervisor and Entertainment Technical Manager to fulfill artist riders and technical specifications. Maintains, tests, and troubleshoots all audio components including microphones, stage cabling, wireless systems, playback devices, and mixing consoles. Operates and maintains proficiency on professional digital consoles such as Yamaha, Allen & Heath, and Midas. Provides timely on-call support for overlapping events, emergency coverage, and last-minute scheduling needs. Mixes live sound for Ballroom and other special events, demonstrating proficiency with L-Acoustics, JBL, and RCF PA systems, D&B monitor systems, and Shure wireless IEM and Axient systems. Documents show configurations, performance details, and technical notes to improve production quality for future events. Reports all technical issues, malfunctions, or safety concerns to the A/V Manager promptly. Delivers consistent 4-Star/4-Diamond guest service to both internal and external guests. Performs other job-related duties as assigned. SUPERVISORY RESPONSIBILITIES: This position does not have direct supervisory responsibilities but may provide guidance or support to other team members. QUALIFICATIONS: Strong technical knowledge of live sound systems, audio signal flow, and sound reinforcement principles. Excellent communication skills, both verbal and written, with a professional and courteous demeanor. Proven ability to maintain confidentiality and handle sensitive information. Effective problem-solving and troubleshooting skills under pressure in live performance environments. Demonstrates professionalism, integrity, and a commitment to exceptional guest service. EDUCATION and/or EXPERIENCE: High School Diploma or GED preferred. Minimum of two (2) to three (3) years of live sound or audio-visual experience in entertainment, hospitality, casino, or resort environments. Experience with professional digital consoles such as Yamaha CL5, Allen & Heath SQ5/SQ7, and Midas M32 preferred. Familiarity with L-Acoustics, JBL, and RCF PA systems, as well as D&B monitor systems, preferred. Strong working knowledge of Shure wireless systems (Axient, PSM 300/1000 IEM) strongly preferred. Understanding of audio networking (Dante or similar) desired. Ability to perform under pressure, adapt quickly, and maintain composure in fast-paced live-event settings. LICENSES, CERTIFICATES, REGISTRATIONS: Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required. LANGUAGE SKILLS: Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Communication Skills: Must be able to communicate clearly and effectively with team members, performers, and management in person, by radio, and through written or digital communication methods. Lifting and Carrying: Frequently lifts, moves, and positions audio equipment, speakers, amplifiers, and related gear weighing up to 50 pounds; occasionally assists with heavier items using team lifts or mechanical aids. Manual Dexterity: Frequently uses hands and fingers to connect cables, adjust controls, operate soundboards, and manipulate small components and tools with precision. Mobility: Regularly moves throughout performance venues, backstage areas, and storage spaces; must be able to climb stairs, ladders, and occasionally work from elevated platforms or catwalks. Stationary Work: Occasionally remains seated at a control booth or soundboard for extended periods during performances or rehearsals. Tool Operation: Regularly operates audio consoles, microphones, amplifiers, digital processors, and other specialized sound equipment; uses standard hand tools for setup, adjustment, and maintenance. Visual Acuity: Requires close and distance vision, color vision, and the ability to distinguish between indicator lights, cables, and control settings under varying lighting conditions. Hearing: Must have accurate auditory perception to identify sound quality, pitch, and tone variations during setup and live performances. Environmental Conditions: Frequently works in a dynamic entertainment environment with fluctuating noise levels, bright or dim lighting, and crowds; may be exposed to vibrations, confined spaces, and elevated noise for extended periods. Working Conditions: Regularly works in entertainment venues and casino environments, with exposure to moderate to high noise levels and a smoking environment. WORK ENVIRONMENT: This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions. WORKING HOURS: Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends. EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE: Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin. We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.

The Irrigation Technician, under the supervision of the golf course superintendent and/or the assistant is responsible for the programming, operation and maintenance of the golf course irrigation system(s). The Irrigation Technician is required to report any irregularities in course turf quality to the superintendent or assistant superintendent. Duties/Responsibilities Responsible for the day to day maintenance and normal operation of the irrigation system, and pump stations throughout the golf course property. Monitor irrigation system and make repairs as needed. Assist in overseeing projects relating to landscape and golf course irrigation. Reports any irregularities in turf quality to the superintendent and/or assistant superintendent. Assist in prioritizing the day to day irrigation tasks on the golf course. Assist in daily operations such as mowing greens, aprons, fairways, roughs, tees, and other areas if needed and any other golf course duties, in case needed on the Golf Course. Assist during cultivation practices such as areation, verticutting, spiking, operation of spray equipment and spreaders. Operates portable pumps, and operates other equipment as directed. Manage daily water cycles through central control system. Completes requests for irrigation and course parts and supplies. Operates irrigation heads in dry areas needing additional water. Maintain and update water usage logs on a daily basis. Performs other duties as directed by his or her supervisor. Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record. Perform special projects and other responsibilities, tasks, or duties as requested. Education / Qualifications Must be 21 years of age, or older. High School Diploma or GED equivalent, preferred. Must have minimum of two(2) years of experience in previous maintenance of irrigation systems, including wells, pumps and automatic controls and drainage control methods. Prior knowledge and understanding of the Toro Lynx Central Command Irrigation System, satellites and sprinkler heads. Any combination of education, experience and training that provides the required knowledge, skills and abilities. Ability to prioritize and schedule irrigation repairs as needed. Must have previous experience in troubleshooting low voltage electrical (irrigation wiring). Working knowledge of basic electricity and hydraulics related to an irrigation system, including automatic valves and controllers, and working knowledge of various types of pumps and pumping systems. Must have complete knowledge of safe, efficient mechanical operation of tractors, mowers, or other motorized equipment in golf course operations or related field. Must have ability to work hands on with the crew as needed in day to day operations. Physical strength, stamina, and agility to perform required tasks. Ability to give and follow oral and written directions. Ability and willingness to work early mornings and alternate weekend mornings. Must be able to provide evidence of eligibility to work in the United States of America Able to effectively communicate. Ability to drive a manual transmission, preferred. Certificates, licenses and registration Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. Required to submit to and obtain negative results on all drug and/or alcohol testing. Must have a valid California Driver's License and clean driving record (less than 3 points) Soboba Casino Resort Benefits Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following: 401k Plan Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee Employee Assistance Program Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) Paid Time Off Soboba Casino Resort Team Member Recognition including, but not limited to: Reward and Recognition Program (Quarterly, and Annually) Team member Incentives Discounted Team member meal

Responsible for ensuring all china and glassware is cleaned efficiently and promptly providing all facets of the dining venue available stock of silver and dish ware on a continual basis. Carries out responsibilities while relying on instructions and pre-established guidelines to perform the functions of the job. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence, Mission and Vision Statement as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Ensures compliance to standards set by management in scraping, racking, stacking, and washing of, dishware, glassware, silverware, and all cooking pots, pans and utensils. Responsible for keeping work area clean and sanitary, remove all trash. Assists in maintaining standards of health, safety, and sanitation. Clean and stocks supplies, such as plates, silverware, pots, pans and other utensils Must be able to clean and sanitize all kitchen equipment in a safe manner. Clean all hoods, stoves, countertops, and display cases. Participates as a team member with Food Servers, Utilities, Cooks, Supervisors and any pertinent Company Team Members in producing a smoothly and efficiently run operation that meets the highest standards of Customer Services. Other duties as assigned by Steward Supervisor. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: Ability to speak and understand the English language. Ability to read and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply commonsense understanding to interpret and carry an extensive variety of instructions in written, oral and/or diagram. Ability to define problems, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Must use good judgment when providing information to our guests. Must display the ability to maintain positive guest relations at all times. Responsible for maintaining a consistent, regular attendance record. Responsible for conducting all responsibilities in a professional and ethical manner. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: High School diploma or GED equivalent. Ability to understand oral and verbal communication while using Valley View Casino & Hotel's communication tools which include but are not limited to radios, phones, and or email. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Team Member is required to wear black nonslip shoes and safety clear goggles at all times while on duty. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move 50 pounds and occasionally lift and/or move up to 100 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.

***Must have casino table games knowledge/experience***PRIMARY JOB FUNCTIONS Observes and reports on all areas under surveillance to assure compliance with Casino regulations and gaming policies and procedures, including identification of cheating activities and undesirable patrons, pilferage, embezzlement and any irregularity. Shall ensure protection of corporate assets and liabilities Responsible for observing and reporting on all areas under surveillance such as all casino games, count room, bar areas and casino cage Responsible for investigating reports and all special projects as assigned. Conducts due diligence on all internal and external investigations Communicates with casino, cage and security personnel etc... Must be able to make common sense decisions regarding irregular activities and exercise care and judgment in handling of sensitive information Will notify the Surveillance Supervisor or Surveillance Manager regarding anything of importance and before rendering any major decisions Works with all departments including law enforcement agencies in providing surveillance information when advised to do so and provide court testimony when subpoenaed Studies all phases of gaming operations and regulations. Attends classes in related fields to keep abreast of the latest available information, such as casino game protection and Title 31 requirements Must possess the knowledge to completely operate the surveillance system and be able to utilize all of the various functions. Must become proficient in calling up cameras as needed in a timely manner Must be familiar with the entire casino property and with the layout of table games and other facilities of the casino Responsible for learning the filing systems used in the department and be knowledgeable of the department rules and procedures Handles all business transactions in a professional manner and maintains a high level of communication and rapport with all departments. Becomes familiar with supervisors and managers with whom they deal with daily Learns to use and care for all surveillance and office equipment Maintain a good attitude at all times. When breakdowns occur, each operator will assist in a teamwork effort to solve the problem. Common sense will be the number one criteria for the surveillance operators' decision. Operators will not over-react in a decision. If you are not sure of what to do, ask your immediate supervisor Must be able to write/type departmental reports and be able to complete all reports thoroughly, accurately and in an objective manner Must become familiar with all games played in the Casino, game protection and governmental regulations. Performs all other work-related duties as assigned by the Surveillance Supervisor or Manager QUALIFICATIONS Work Experience: 1 year experience in surveillance operations preferred. Reasonable knowledge of table games. Education: High School Diploma and/or equivalent combination of work experience and education. Other Requirements: Must be able to speak, read, write and understand English. Possess excellent verbal and interpersonal skills. Must demonstrate a positive/enthusiastic approach to all assignments and be a team player. Must be clean, well-groomed, and have a professional appearance. Attendance and punctuality are an essential function of the position. SCHEDULED HOURS Commerce Casino operates 24 hours, 7 days a week. Schedules may vary depending on business needs.

The Pantry Cook I is responsible for the preparation of all cold foods such as salads, cold cuts, fruit, and relish trays to specified standards. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Prepare vegetables for salads through chopping, slicing and assembling. Peels and slices fruit for fruit trays and arrangements. Arranges food in an attractive manner for various functions. Maintain and rotates dated food stock. Maintain a clean and sanitary work environment at all times. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: Six months of experience as a Cook in a high-volume restaurant environment Ability to identify pan types and knife types Demonstrated proficiency in using a slicer, mixer, robo coupe, tongs chef's knife, bread knife, paring knife, steel, high heat spatula, turner and whisk. Ability to speak and understand the English language. Ability to write routine reports and correspondence. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures. Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must use good judgment when providing information to our guests and maintain positive guest relations at all times. Responsible for maintaining a consistent, regular attendance record. Responsible for conducting all responsibilities in a professional and ethical manner. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: Previous experience with preparing cold foods such as salads, fruit, cold cuts and relish trays. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move 25 pounds and occasionally lift and/or move up to 40 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.

The Cage Cashier is responsible for assisting guests with transactions and for balancing various bank drawers within the Cage Department, maintaining accuracy throughout all phases of the balancing process. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. The Cage Cashier will perform job duties under strict policies and regulations. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Responsible for receiving cash and tickets and making appropriate change for guests. Responsible for adhering to established cash control policies and procedures of the Company. Maintains a clean and organized area. Participates as a member of the team in producing a smoothly and efficiently run cage operation. Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: High School diploma or GED equivalent. One year of cash handling experience. Ability to speak and understand the English language. Ability to write routine reports and correspondence. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures. Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must use good judgment when providing information to our guests and maintain positive guest relations at all times. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: Previous experience in a casino/gaming environment. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.

Responsible for the proficiency and accuracy while dealing a specific table game according to the Valley View Casino & Hotel's policies and procedures and in compliance with Gaming regulations. Team Member will work under immediate supervision and rely on previous experience, pre-established guidelines, policies and procedures and good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous, caring and professional manner using personalized guest service while on property. Responsible for protecting the integrity and control of all table games offered in the casino. Responsible for having knowledge of and staying up to date on all policy and procedures on current and future games as they are introduced. Must be able to count cards with great accuracy and deal a standard industry minimum number of hands. Conduct the games in accordance with Valley View Casino & Hotel's policies and procedures, handling player transactions and notifying the Floor Supervisor of any irregularities. Responsible for protecting the game and all the equipment necessary for operation. Responsible for protecting the integrity of the cards and the rack at all times. Advises Floor Supervisor of any player disputes or arguments that may arise during the game. Informs Floor Supervisor or other personnel of any important or relevant facts regarding specific players and their actions. Responsible for alerting Floor Supervisor of any suspicious activity, electronic devises, or discrepancies as covered in the policies and procedures. Maintains a professional, friendly and courteous atmosphere, providing the guest with a pleasant gaming experience and notifying the supervisor of any guest needs such as cocktails or host service. Responsible for greeting every player and using first names when available. Promote departmental and property promotions. Responsible for all ongoing and future events and promotions on property. Must have knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as Valley View Casino's internal controls, policies and procedures. Responsible for maintaining a professional and polite presence at all times. Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible. Other duties as assigned by management team. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: Working knowledge of rules and procedures in Blackjack (3-2 and 6-5), Pai-Gow Poker, Ultimate Texas Hold'em and Three Card Poker. One year of dealing experience or certification from an approved dealing school. If coming from a dealing school, you must provide certification when applying by uploading with your application. Ability to speak and understand the English language. Ability to provide outstanding guest service and provide relevant company information upon request by guests Must be able to handle and cut cheques effectively with accuracy. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures. Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Responsible for maintaining a consistent, regular attendance record. Responsible for conducting all responsibilities in a professional and ethical manner. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: High school diploma or GED. Working knowledge of rules and procedures in Roulette Physical Requirements of the Position:The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move 20 pounds and occasionally lift and/or move up to 40 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.

Job Description The Reservations Agent is responsible for delivering exceptional guest service by managing individual and group reservations, handling hotel switchboard operations, and providing detailed property information. This role serves as a key point of contact for guests after arrival, ensuring accuracy and professionalism throughout the booking process. The agent supports the resort's guest experience by efficiently handling calls, inquiries, and special requests while promoting hotel services and amenities. ESSENTIAL DUTIES AND RESPONSIBILITIES: Process reservations via phone, email, and online booking platforms with attention to detail and accuracy. Provide detailed information about room availability, rates, packages, and hotel amenities. Modify, confirm, or cancel reservations in accordance with guest requests and property procedures. Promote and upsell resort services, such as dining, spa appointments, and room upgrades. Assist with group reservations, corporate bookings, and special accommodations by coordinating with internal departments. Operate the hotel's PBX (Private Branch Exchange) system to answer and route incoming calls professionally. Facilitate timely communication between guests, departments, and team members via internal systems. Handle guest inquiries, concerns, and service requests over the phone with a friendly and solution-focused approach. Manage paging services, wake-up calls, and interdepartmental messages as needed. Provide guests with information about resort services, amenities, and local attractions. Resolve reservation- or phone-related issues promptly to ensure guest satisfaction. Maintain accurate records in the reservation system and telecommunication logs. Share room availability updates and guest needs with the Front Desk and Housekeeping teams to ensure smooth operations. Support cross-departmental communication to promote service consistency and guest satisfaction. Perform other job-related duties as assigned. SUPERVISORY RESPONSIBILITIES: This position does not have direct supervisory responsibilities but may provide guidance or support to other team members. QUALIFICATIONS: Excellent verbal communication skills and professional telephone etiquette. Strong attention to detail and ability to manage multiple tasks efficiently. High level of organization and problem-solving ability in a fast-paced environment. Proficiency with reservation software, PBX systems, and Microsoft Office applications. Ability to maintain a courteous and positive attitude under pressure. Knowledge of hotel services, resort amenities, and local area attractions preferred. Must be able to maintain confidentiality and handle sensitive guest information appropriately. High commitment to guest service excellence and teamwork. EDUCATION and/or EXPERIENCE: Associate's degree in Hospitality, Business Administration, or a related field preferred. Must be able to obtain and maintain all applicable licenses or certifications as required. Minimum of 1-2 years of experience in reservations, front desk, or customer service within a hotel, resort, or hospitality environment. Experience using property management systems (such as Opera, Maestro, or similar) preferred. Strong communication and interpersonal skills with a focus on providing exceptional guest service. Proven ability to handle a high volume of calls and inquiries efficiently and accurately. Experience processing reservations, managing room inventory, and coordinating with other departments to ensure guest satisfaction. LICENSES, CERTIFICATES, REGISTRATIONS: Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required. LANGUAGE SKILLS: Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Communication Skills: Must be able to communicate clearly, professionally, and courteously with guests, team members, and other departments via phone, email, and internal messaging systems; responsible for handling reservations, providing information, and ensuring a high level of guest service. Lifting and Carrying: Occasionally lifts and carries office supplies, printed materials, or small equipment weighing up to 15 pounds. Manual Dexterity: Frequently uses hands and fingers to operate telephones, computer keyboards, reservation systems, and standard office equipment with accuracy. Mobility: Occasionally moves within the office or reservation center to access shared equipment or collaborate with other team members; minimal physical exertion required. Stationary Work: Frequently remains seated at a desk or workstation for extended periods while managing incoming calls, booking reservations, and entering data into systems. Tool Operation: Regular use of phones, headsets, reservation software, computers, printers, and standard office equipment; must maintain accuracy while using multiple systems simultaneously. Visual Acuity: Requires close vision to read screens, input data, verify reservation details, and monitor communications in real time. Working Conditions: Routinely works in a quiet, climate-controlled office or call center environment. Regular exposure to a smoking environment while transitioning through casino or public areas. WORK ENVIRONMENT: This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions. WORKING HOURS: Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends. EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE: Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin. We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.