Sycuan Casino Resort jobs in El Cajon, CA

The Social Media and Content Strategist will write, review and edit marketing material and coordinate social media activities for Viejas Casino and Resort. Works collaboratively with staff from across the organization to promote their goals and messages while maintaining and aligning with brand messaging strategy and image. Executes and refines Viejas Casino and Resort credibility and builds communities to create integrated marketing campaigns ensuring consistency in voice and brand. CORE SCOPE OF POSITION * Understands the goal, audience, and message of a campaign and creates copy to suit. Writes advertising copy for use by publication or broadcast media to promote sale of goods and services. * Researches, writes, edits and proofs all levels of copy including headlines and body copy, for all online, offline, external and internal needs. * Builds and implements social media programs that ensure appropriate messaging is executed online, to support Viejas Casino and Resort's goals, incorporating Facebook, LinkedIn, Twitter, YouTube, Snapchat, Instagram, and Google Plus. * Monitors social media conversations, trends, tools, and applications and recommends actions/next steps. * Works closely with colleagues across the organization to develop and post content to social networking sites. * Regularly reports insights gained from social media monitoring to internal and external stakeholders. This will be done with weekly updates, monthly reporting and quarterly reviews. * Monitors and engages in brand related online conversations. * Monitors and engages with online reputation management like Yelp, TripAdvisor etc. and escalate concerns to appropriate management. * Monitors the company's social media performance usage reports and tracking search engine results. * Uses creative thinking and initiative to analyze site performance metrics and makes recommendations on content, site design or features to improve effectiveness of web content and/or applications. * Responds to social media inquiries about online activities in a timely and courteous fashion. * Provides support to other team members on online promotions (such as Hubspot/Wordpress, Google, AdWords campaigns and email marketing). * Practices Viejas guest service standards while performing job duties. * Ensures that a clean, safe, hazard-free work environment is maintained. * Performs all other duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. SUPERVISION * Does not provide supervisions to others. Required Skills KNOWLEDGE AND SKILLS * Excellent verbal, written, and interpersonal communication skills. * Technical knowledge and understanding of social media platforms, metrics, and tracking. * Project management and organization skills. * Learns quickly and able to change in fast paced environment. * Proficient in the use of Microsoft Excel, PowerPoint, Outlook, Word and Access. * Ability to handle pressure of meeting tight deadlines * Must be able to travel 10% of time. Required Experience EDUCATION/CERTIFICATION * Must be 21 years of age or older. * Bachelor's degree in Journalism, Public Relations, Communications, IT or related field. EXPERIENCE * Minimum of 2 years related experience as a copy writer or social media coordinator. * Experience managing communications through website planning, management and production. * Experience with web publishing.

The Gas Station Clerk is responsible for providing customer service and assisting Guests with their retail and fuel purchases. The Clerk is also responsible for maintaining the cleanliness of the store and gas station, ensuring inventory is stocked, and performing the point-of-sale register transactions efficiently and accurately. CORE SCOPE OF POSITION * Performs point-of-sale register transactions efficiently and accurately. Ensures items are priced correctly, discounts are processed appropriately, payments are received and exchanged correctly, and items are wrapped and bagged for guests. * Tags and reorganizes merchandise. * Monitors and maintains inventory stock on the store floor by replenishing and arranging merchandises, and rotating consumable merchandise. * Processes internal orders and maintains inventory in the stock room. * Receives merchandise and properly processes PO's. * Sets up promotional material and displays. * Maintains a neat and tidy store and stock room by cleaning shelves, counters, tables, vacuuming and removing trash at the end of the day. * Performs opening and closing procedures to ensure that the store opens/closes on-time. * Performs clerical duties such as answering the phone, completing damage, open item, and stamp sales logs. * Maintains knowledge of store products' specifications and information. * Ensure property is clean and safe for customers and employees of the store and gas station. * Help coordinate the maintenance and upkeep of the store, ensuring safe and sanitary conditions in all public/private areas. * Responsible for trash maintenance, routine pump cleaning and maintenance, restocking supplies, and traffic control. * Assists Store Manager and Shift Supervisor with equipment maintenance and reporting. * Assists with product deliveries and inventory storage. * Assists with consistently preparing and cooking food orders brought to appropriate temperature including appetizers, pizzas, sandwiches, and related items according to prescribed menus or recipes. * Ensures all food items are properly stored, stocked, and dated. * Performs nightly QA/QC of products on the deli line to ensure freshness. * Monitors temperature control of refrigerators and iceboxes and contacts HVAC technicians to conduct repairs. * Stocks and maintains proper inventory level of food supplies, ingredients, and other consumables on the menus shift as well as the set-up for the following shift. * Helps clean and sanitize all food preparation equipment, dishes, and utensils. * Maintains general working area/surface sanitization protocol in accordance with the city and state health department codes. * Displays efficient and safe knife skills; ensures knife sets are routinely sharpened. * Ensures a clean, safe, hazard-free work environment is maintained. * Adheres to all company and department policies, procedures, and standard operating guidelines. * Performs other duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine, and work! INTERACTION * Interacts with internal and external guests. SUPERVISION * Does not provide supervision to other team members. Required Skills KNOWLEDGE AND SKILLS * Excellent money handling skills. * Must be dependable, timely and have high attention to detail. * Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude. * Ability to multitask and work well under stress. * Must be a self-starter and able to adjust to change. * Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates. Required Experience EDUCATION/CERTIFICATION * High school diploma or general education degree preferred. * Food Handler's Certificate required. * California Responsible Beverage Service Training and Certification required upon hire. * Must be 21 years of age or older. EXPERIENCE * 1-2 years or more of related experience or training. * Experience working with online Point of Service (POS) system.

The Media Intern will work with the Wellness Center Program Manager to learn, participate, and engage in many functions of the health communications efforts by the Viejas Tribe. The Media Intern is responsible for performing a variety of general clerical duties and promotion of health messaging on digital and print media sources. The duties include but are not limited to assisting with office support, research, content creation, and social media insight analysis. CORE SCOPE OF POSITION * Assists the Wellness Center Program Manager with incorporating photo and video content into public health communications materials, such as social media sites and print media * Assists the Wellness Center Program Manager with creating a social media strategy * Assists the Wellness Center Program Manager and Project Coordinator with creating monthly newsletter * Gains knowledge of cultural and health resources, programs, and issues * Researches health issues that may impact Tribal and community members * Researches public health messaging strategies * Stays up to date with current design and visual communication trends to bring fresh ideas to projects * Ensures that a clean, safe, hazard-free work environment is maintained. * Adheres to all company and department policies, procedures, and standard operating guidelines * Performs other duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. INTERACTION * Interacts with internal and external guests. SUPERVISION * Does not provide supervision to other team members. Required Skills KNOWLEDGE AND SKILLS * Working knowledge of Microsoft Word, Excel, Outlook, and PowerPoint. * Proficient knowledge of Instagram, Facebook, computer, and Internet usage. * Good knowledge of health and wellness. * Good attention to detail and organizational skills with the ability to handle multiple projects. * Excellent oral and written communication skills. * Must be dependable and can work cooperatively with others and must value teamwork. * Ability to establish and maintain effective working relationships with diverse cultures. * Ability to work independently and maintain a high degree of confidentiality. * Willingness to learn new media programs and techniques. * Ability to multitask and work well under stress. * Must be a self-starter and able to adjust to change. Required Experience EDUCATION/CERTIFICATION * High school diploma or general education degree (GED). EXPERIENCE * There is no required work experience

Responsible for protecting Tribal Assets and providing a safe and secure environment for the guests, team members, and residents of the reservation. Officers patrol the grounds of the Casino, Tribal properties, and the reservation. Officers may patrol the grounds in a radio equipped patrol car, on bicycle or on foot. Warns violators of rule infractions, apprehends or expels persons engaging in suspicious or criminal acts. Conducts preliminary investigations, prepares written reports, networks with local public safety agencies, handles medical calls, and escorts money transfers. CORE SCOPE OF POSITION * Provides a safe and secure environment for guests and team members, and resident of the reservation by patrolling buildings, parking lots, and grounds of Casino and Tribal properties, including the reservation. * Warns violators of rule infractions, such as loitering or carrying forbidden articles, and apprehends or expels persons engaging in suspicious or criminal acts. Makes arrests as necessary. All apprehensions are turned over to law enforcement and written reports are prepared. * Examines doors, windows, and gates to determine that they are secure. * Inspects equipment and machinery to ascertain whether it has been tampered with. * Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked. * Observes departing personnel to guard against theft of company property. * Controls entrance and egress to secured and restricted areas to authorize personnel. * Checks identification of patrons to ensure that they are of proper age in accordance with applicable policies or laws/regulations to game or purchase alcohol. * Regulates vehicle and pedestrian traffic as required. * Prepares reports on incidents, such as property damage, unusual occurrences, criminal activities, suspicious circumstances, medical incidents, and machine or equipment malfunctions. Assists with conducting primary investigations at crime scenes and traffic accidents. Assists law enforcement as requested. * Reports and documents violations of regulatory functions such as Tribal Gaming Ordinance, GCR, Tribal Resolutions, Tribal Ordinances, and/or instructions, NIGC, MIC's, Policies and Procedures, and criminal violations as defined in the California Penal Code. * Escorts, protects, and secures monies during all transfers on and off Casino grounds as needed. * Responds to emergency alarms associated with fire, presence of unauthorized persons, and/or critical incidences. Calls the Communication Center, notifies proper authorities, secures and controls all tribal assets, and permits authorized persons to enter property. * Responds and resolves guest inquiries in a timely manner. * Performs First Aid, CPR, and AED as needed, if trained. * Performs all other compatible duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. SUPERVISION * Does not provide supervision to others. Required Skills KNOWLEDGE AND SKILLS * Good verbal, written, and interpersonal communication skills, including the ability to write reports that can be understood by the CEO, COO, General Manager, Tribal Council, legal staff, court officers, and law enforcement. * Must have a high degree of common sense. * Basic computer skills (Microsoft Office). * Type 20 wpm. * Basic mathematical skills, such as the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to think quickly in an emergency situation. * Ability to resolve problems as they arise and handle situations without supervision. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to write routine reports and correspondence. * Ability to speak effectively before groups of guests or team members of organization. * Ability to define problems, collect data, establish facts, and draw valid conclusions. Required Experience EDUCATION/CERTIFICATION * Must be 21 years of age or older. * High school diploma or general education degree (GED). * Possess valid driver's license and maintain a satisfactory driving record. * Possess a valid Guard Card, Exposed Firearms Permit, Baton Permit, Chemical Agent Permit. (Will require proof of application and payment of fees if Guard Card and Exposed Firearms Permit not in immediate possession.) * Possess certification in First Aid, CPR, or AED (or obtains with 90 days of being hired). * Must pass the Security Department's assessment test. EXPERIENCE * 1 to 2 years of related experience required. * Military service, security, and/or law enforcement experience preferred.

Under general supervision, the Maintenance Utility Worker is responsible for performing skilled and semi-skilled tasks in the maintenance and upkeep of facilities and furnishings for the organization. * Repairs, relocates and cleans gaming tables. * Cleans and polishes windows, brass and plexiglass. * Extracts upholstery on chairs and couches and extracts and spin buffs carpets. * Cleans television screens, cabinets and mountings. * Cleans HVAC supply and return air vents, ceilings, furniture. and fixtures. * Picks up trash in customer and employee service areas and on the exterior of the building at the customer entrances and parking lots. Transports trash to the disposal area. Ensures that recyclables are recycled. * Replenishes bathroom supplies in closets and replenishes feminine hygiene dispensers. * Sweeps, scrubs, mops, degreases, waxes and polishes hard floors. * Handles chemicals related to cleaning tasks. * Operates and handles all equipment related to cleaning tasks. * Maintains knowledge of and effectively promotes company services and players' club program. * Attends all scheduled team member meetings and trainings. * Adheres to all company and department policies, procedures, and standard operating guidelines. * Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained. * Performs all other related and compatible duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. SUPERVISION * Does not provide supervision to others. Required Skills KNOWLEDGE AND SKILLS * Good verbal, written and interpersonal communication skills. * Must be able to follow direction and work as a team. * Must be able to work in a fast paced environment. Required Experience EDUCATION/CERTIFICATION * California driver's license required. EXPERIENCE * Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.

Acts as the link between the Security Department, general public, Team Members and public safety agencies. Responsible for receiving, dispatching, and logging all request for security assistance and monitoring radio's, alarms, and outside camera in order to detect crimes or disturbances, protecting Tribal assets, and providing a safe environment for guests and team members. CORE SCOPE OF POSITION * Screens incoming telephone calls for requests for Police, Fire, and Medical Emergency Service assistance as well as for non-emergency, administrative and Enterprise business requests; directs incoming calls to the proper officers/units. * Receives and dispatches requests for services from outside public safety agencies, Tribal Government and Tribal Government departments, San Diego County Animal Control, vendors, contractors, towing services, and locksmiths. * Receives all calls for medical assistance from Team Members or members of the community, processing such calls for nature and severity of medical emergency. * Coordinates and dispatches appropriate medical resources, relaying pertinent medical information on the patient to responding personnel. * Provides pre-arrival instructions in accordance with policy to ensure safety of patients, bystanders, and responding personnel. * Monitors emergency radios for traffic directed to the Communications Center. * Dispatches calls for service to proper officers/units and assists units in handling the requests. * Using a Computer Aided Dispatch (CAD) system, monitors and updates officer/unit location and status, prioritizes calls for service, and monitors pending calls. * Maintains gasoline usage/mileage log. * Logs all criminal history and driver's history as requested. * Monitors bank, cage or other intrusion alarms located in the Communications Center, and notifies proper units, including bank or other personnel, of any alarm activation or other problems. * Observes the exterior premises of the casino and parking lots on closed circuit television monitors in order to detect crimes or disturbances, protects Tribal assets, and assists in ensuring the safety and welfare of guests and team members. * Assists guests and the general public at the front counter with general inquiries, and lost and found property. * Learns and maintains knowledge of officer policy and procedures; the methods of handling difficult public contacts; the operation of telephone console and/or central communications equipment; rescue and emergency response procedures; Federal, state, and local laws and ordinances; terminology and jurisdictional boundaries; and available types of emergency services. * Learns and maintains knowledge of the general geography of the Casino, Outlet Center, and Reservation, including but not limited to Reservation boundaries, surrounding jurisdictions, street numbering system and primary highways and roads. * Learns and maintains knowledge of the radio codes and signals in the Viejas Tribal Security and Radio Code Book. * Learns and maintains knowledge of telephone interview and information gathering techniques in order to insure the rapid and accurate collections and dissemination of required information * Observes and reports to supervisor any criminal activity, disturbances, suspicious persons, or violations of Casino policies and procedures. * Maintains required activity logs and equipment logs pertaining to Security Department. * Acts with discretion and confidentiality in handling sensitive information; required to sign and adhere to a confidentiality agreement. * Attends all scheduled team member meetings and trainings. * Maintains knowledge of and effectively promotes company services and players' club program. * Adheres to all company and department policies, procedures, and standard operating guidelines. * Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained. * Performs all compatible and related duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. SUPERVISION * Does not provide supervision to others. Required Skills KNOWLEDGE AND SKILL * Knowledge of basic computer skills and phone. * Excellent verbal, written, and interpersonal communication skills, including a pleasant and courteous voice, good enunciation, and excellent hearing skills. * Ability to communicate with people of diverse social and cultural backgrounds. * Ability to establish and maintain working relationships with other agencies and write reports. * Ability to speak Spanish or another second language preferred, but not required. * Ability to retain and relay information received under stressful conditions, respond to calls quickly and calmly and make sound decisions under pressure. * Ability to multitask while paying attention to details. * Ability to adjust and manage change effectively. * Ability to resolve problems as they arise and handle situations without supervision. * Ability to work in a fast paced, deadline oriented environment. * Possess a high degree of common sense. * Must be able to deal with emergency situations, and work well under pressure. * Must be dependable, timely and be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. Required Experience EDUCATION/CERTIFICATION * Must be 21 years old. * High school diploma or general education degree (GED) and the equivalent in education/experience. * Must complete the Post-Certified Basic Complaint/Dispatcher course within one year of hire. * Possess valid driver's license and maintain a satisfactory driving record. EXPERIENCE * 1 to 2 years of experience in the operation of a telephone switchboard or communications equipment; or * 1 year of general office work involving extensive public contact either in person or over the phone; or * Completed Post-Certified Basic Complaint/Dispatcher course or equivalent combination of training, education, and experience.

Full-time Description The RV Resort is part of the Pechanga experience and is a hospitality enterprise. The Guest Services Attendant (GSA) is responsible for creating a memorable experience for all guests. This includes indoor and outdoor tasks such as welcoming guests, processing reservations (over the phone and in person), patrolling the sites, and maintaining the cleanliness of the property, while providing excellent guest service. This position requires the individual to have great attendance and be flexible to work all shifts, including weekends and holidays to support the operation 365 days a year. Pechanga Service Agreement: RV Resort Guest Services Attendants are at the forefront of customer service. Positive interactions with guests ensure repeat business in the future. Welcoming an incoming guest with a friendly smile and warm greeting goes a long way and assures they leave the premises with a positive impression of the company. Team Members should treat guests with respect, and make it clear that their business is appreciated. Duties and Responsibilities: Assists RV Resort guests with check-in/check-out process, books reservations (sites and clubhouse) processes payments, and posts charges using software system (RMS and Micros). Acknowledges every customer with exceptional and courteous customer service. Maintains complete knowledge of site types and locations, amenities, rates, discounts, availability, special packages, promotions, concerts, and upcoming events at Pechanga Resort Casino. Performs administrative work with accuracy including filing of various documents and guest agreements. Responds to guest requests promptly, efficiently, and courteously. Creates reports and operates cash register, computer, fax and copy machines. Completes open and closing shift duties including preparing cash register, site checks, reconciling transactions (cash and credit) and contacting guests regarding their outstanding balances. Performs pre and post site patrols to welcome and engage guests, and ensure guests are enjoying the property, as well as adhering to resort policy. Creates, maintains, and submits a daily activity log. Responds to guest requests (unlocks/locks sewer dump station, prepares propane tanks, unlocks BBQ, cleans and disposes of dog waste, performs landscaping). Maintains organization and cleanliness of the property at all times (inside and outside sites, dog park, guest amenity area, and pool) and addresses/resolves any issues that may arise. Performs all other duties and projects as assigned. Requirements Education and Experience: High School Diploma or general education degree (GED) required. Minimum of one (1) year hospitality, retail, or related experience. Cash handling experience preferred. Attention to detail and problem-solving skills. Great interpersonal and organizational skills. Strong written and verbal communication. Basic math skills.

The Executive Sous Chef is responsible for managing the culinary team engaged in preparing and cooking foods in restaurant and production kitchens. Ensures that kitchen operations are performed at an exceptional level. Maintains primary focus on goals related to team member development, guest satisfaction, and adherence to controls. Works closely with all Food and Beverage chefs, managers, and team members to ensure the efficient operations in the kitchens. CORE SCOPE OF POSITION * Manages the operations and activities of the culinary team engaged in preparing and cooking foods. Ensures efficient and profitable food service. * Responsible for ensuring that team member training programs meet departmental standards, includes follow-up and follow-through. * Assists in developing, preparing, and reviewing departmental administrative procedures, including schedules, performance appraisals and other related administrative duties. * Checks par levels to determine the variety and quantity of products required for shift worked and to set-up for the next shift; adjusts par levels as needed. * Assists in the planning, development, implementation, and follow through of new menus, menu changes, and/or promotions. Controls costs by utilizing menu engineering to eliminate food surpluses and leftovers. * Ensures the overall quality and consistency of recipes and presentation, includes follow-up and follow through. * Ensures raw food specifications meet standards. * Ensures all health regulations are maintained to prevent food-borne illnesses; ensures compliance with and enforces HACCP (Hazard Analysis Critical Control Points) and Hygiene standards, including: Cleanliness and sanitation of work area, Food areas clean and presentable, Temperature tracking, Proper heating, cooling, preparation, and storage of all products, and Shelf life maintenance and proper rotation. * Ensures proper use, maintenance, and cleanliness of all equipment and kitchen utensils. * Analyzes of food costs and, if necessary, establishes strategies for reducing food costs. * Analyzes kitchen labor/productivity ratios and establishes strategies for improvement. * Analyzes other cost control areas and establishes strategies for reducing and controlling costs (i.e., inventory, par levels, and energy conservation). * Assists with the set-up, execution, and break down of banquet and/or catering events. * Ensures the proper timing, equipment, par levels, and storage of un-used food. * Maintains knowledge of and effectively promotes company services and players' club program. * Attends all scheduled team member meetings and trainings. * Attends all company development and training sessions, continues career growth * Adheres to all company and department policies, procedures, and standard operating guidelines. * Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained. Monitors grooming and dress standards. * Performs other duties as assigned by Executive Chef and Chef de Cuisine Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! LEADERSHIP * Is a role model of the Viejas's service culture. * Leads by example and creates strong morale and engagement in his/her team. * Communicates company and departmental goals and fosters open communication across the department. * Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement. * Manages conflict effectively; listens and assesses situations; takes action to resolve. INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. * Frequently interacts with supervisors, guests, and/ or functional peer managers, normally involving matters between functional areas, other divisions or units, or guests and the company. Often must lead a cooperative effort among members of a project team. SUPERVISION * Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. Required Skills KNOWLEDGE AND SKILLS * Bi-lingual (Spanish) preferred. * Excellent verbal, written, and interpersonal communication skills * Mastery of culinary skills including, range, fryers, char-grill, steamers, broiler, butchery, expo and plating * Knowledge of cost control methods, including purchasing, menu planning, and menu costing * Working knowledge of computers, including Microsoft Outlook, Word, and Excel. * Knowledge of time keeping programs (ADP eTime preferred). * Knowledge of Lawson System preferred. * Time management skills, including the ability to organize work well, plan ahead, and not waste time. * Demonstrated listening, team player, and leadership skills. * Ability to work in a fast paced, deadline oriented environment. * Ability to work a varied shift that includes days, evenings, graveyard shift, weekends and holidays. Required Experience EDUCATION/CERTIFICATION * Culinary degree or certificate preferred. * Serv-Safe certificate required. * Food Handler's Card required. EXPERIENCE * 2- 5 years of experience in leadership position within a high level casino hotel or fine dining restaurant environment * Prior experience as Chef or Executive Sous Chef preferred.

Full-time Description Pechanga Auto Detail Shop is part of the Pechanga Gas Station and Mini Mart. The Auto Detailer is responsible for providing excellent service and support to the operation which is open seven days a week. The Auto Detailer performs daily tasks on automobiles and recreational vehicles according to company standards or client specifications which may include performing detail inspections, thoroughly washing, buffing, and waxing exteriors, vacuuming, steaming, deodorizing interiors and keeping records related to gas levels and the condition of the vehicle. This position requires the individual to have great attendance and be flexible to work all day shifts. Pechanga Service Agreement: Pechanga Auto Detailers are at the forefront of customer service. Positive interactions with customers ensure repeat business in the future. Welcoming an incoming customer with a friendly smile and warm greeting goes a long way and assures they leave the premises with a positive impression of the company. Team Members should treat customers with respect, and make it clear that their business is appreciated. Duties and Responsibilities: Maintain organization and cleanliness of the property at all times (inside and outside the Detail shop, the pump islands, car wash area, propane station, landscaping, driveways, back patio, parking lot, register area, and breakroom). Adhere to Company Policies and Procedures. Accountable for the use and care of controlled property equipment (keys and radios). Carries out the daily operations of the Detail shop. Books appointments Performs transactions on POS system. Troubleshoots detail equipment when issues arise. Acknowledges every customer with exceptional and courteous customer service. Establishes and maintain cooperative and effective working relationships with team members. Immediately reports any suspicious activity including counterfeit currency, potential theft and safety or emergency concerns to management if/when they occur. Performs pre- and post- service inspections: Inspects vehicles for noticeable defects, such as dents, scratches, torn upholstery, loose parts and poor mechanical operation prior to service and inspects vehicle's detail service after completion. Operates buffers, steamers, hoses, vacuums, and other equipment to meet service expectations. Cleans, washes, and dries interiors and exteriors by hand or with light machinery or tools Shampoos and deodorizes carpets, conditions leather, buffs and waxes exteriors. Uses cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles. Applies dressing on tires and tire wells. Cleans engine and engine bay compartment. Keeps accurate records of vehicle's condition. Operates all tools in a safe manner. Moves and parks vehicles. Responds to client inquiries and follows through with excellent service. Checks in supply vendors and ensure all deliveries are properly received, counted and checked for quality. Assists Gas Station with dispensing propane and monitoring car wash operations Performs other duties as assigned Requirements Education and Experience: Must be twenty-one (21) years of age. Minimum of one (1) years detailing or related experience required. Must have valid driver's license with no restrictions and must be able to operate manual and automatic transmission vehicles. Ability to perform basic mathematical computations. Point-of-service experience is a plus

The Firefighter/Paramedic is responsible for responding to fire alarms, emergency medical calls, and other emergency calls to protect life and property. Participates in fire prevention programs and inspections, community education, station and apparatus maintenance, and training activities. CORE SCOPE OF POSITION * Responds to alarms and assists in the suppression of structural, residential, commercial, industrial, chemical, petroleum, vehicle, and wild land fires. * Responds to and performs skilled tasks at the scene of emergency calls and non-emergency calls including rescues, hazardous materials, flooding, natural disasters, false alarms, elderly assistance, vehicle, and residential lockouts. * Operates radio-telephone equipment and communicates medical information to other EMS personnel as required. * Performs fire control activities and utilizes strategies in the areas of victim rescue, entry, exposure tactics, ventilation, fire containment, and extinguishment. * Performs primary and secondary physical assessment of ill or injured patients. * Treats patients in accordance with San Diego County Emergency Medical Services Protocols, policies, and operating procedures. * May serve as a preceptor for paramedic and emergency medical technician training. * Participates in fire prevention inspections of public assemblies, commercial, industrial, government buildings, and other public establishments to ensure compliance with codes and regulations pertaining to fire and life safety. * Participates in daily inspections of condition and readiness of equipment. Cleans, washes, and services equipment. * Inspects, tests, and maintains equipment and pump motors including nozzles, appliances, fittings, hydrants, fire extinguishers, hand and power tools, ropes, emergency lifting equipment, rescue, and medical equipment. * Assists with traffic control as needed. * Performs and/or compiles reports and records, forms, and other required administrative procedures. * Engages in public information activities. * Conducts station tours as needed. * Works with Reserve Firefighters and Fire Explorers as needed. * Ability to work flexible hours, emergency call backs, and extended hours. * Ensures that a clean, safe, hazard-free work environment is maintained. * Adheres to all company and department policies, procedures, and standard operating guidelines. * Performs other duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. INTERACTION * Interacts with emergency medical community, law enforcement agencies, fire agencies, and public. SUPERVISION * Does not provide supervision to other team members Required Skills KNOWLEDGE AND SKILLS * Knowledge of or ability to develop knowledge of fire prevention, suppression, and victim rescue tactics and strategies. * Ability to read maps. * Excellent verbal, written, and interpersonal communication skills. * Strong service skills, public relations skills, and attention to detail. * Working knowledge of computers. * Ability to interact with public and tribal community. * Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude. * Ability to multitask and work well under stress. * Must be a self-starter and able to adjust to change. * Must be able to work a flexible schedule, work extensive hours and be responsive to emergency call back needs. Required Experience EDUCATION/CERTIFICATION * High school diploma or general education degree (GED). * State Fire Academy graduate or an equivalent combination of education and experience preferred. * Paramedic licensure with San Diego County accreditation at the time of hire (applicants will be accepted from those who are participating in the Paramedic field internship portion of a Paramedic program). * Valid ambulance drivers license at the time of hire. * Valid California driver's license with appropriate firefighter endorsement within eighteen months of hire. * Valid California State Firefighter I certificate within one year of hire. * Successful completion of CPAT within eighteen months of hire. EXPERIENCE * Must be 21 years of age or older. * Experience in Emergency Medical Technician (EMT)/Paramedic assessment and care desirable. * Demonstrated cultural sensitivity and acceptance of diversity. * Experience working with American Indian tribes and communities preferred.

The Table Games Supervisor II will supervise an assigned group of table games that includes observing and evaluating the performance of the dealers and training dealers on job expectations. Monitors the activity on the games and enforces compliance with policies/procedures and gaming regulations while ensuring the integrity of the games and evaluating guests' play through the established rating system and tracks the win/loss performance of the games. CORE SCOPE OF POSITION * Monitors dealers' game operations by ensuring correct payouts, Title 31 compliance, that guest expectations are met, that games are opened and closed correctly, and that fills and credits are performed with accuracy. * Maintains accurate rating of guests' play to provide useful data for effective and profitable marketing decisions. * Proactively monitors and coaches dealers on game pace. * Provides recommendations on table limits and manages card counters. * Keeps Table Games Shift Manager informed of all relevant and pertinent information regarding the gaming activity in assigned area. * Monitors and reviews job performance and provides timely feedback designed to continuously improve individual and team performance including writing and delivering of formal corrective action. * Prioritizes and assigns job tasks, sets clear objectives and expectations for dealer, and efficiently to ensure all work is performed and completed on time. * Quickly and effectively deals with inappropriate behavior or individual issues affecting the team. * Communicates in written form utilizing proper spelling, grammar and punctuation to present a clear and professional message in all communications. * Steps in to assist with front-line duties when necessary. * Assists with training of Table Games team members on the expectations and responsibilities of their positions. * Quickly and efficiently responds to dealer notification of a player's club request; promotes the player's club card to guests who do not have a card or who are not using their card. * Resolves guest disputes in a reasonable, professional, and equitable manner. * Escalates to Table Games Management if resolution cannot be reached. * Performs hourly headcount and manages call outs. * Proactively issues comps to guests when appropriate. * Processes jackpots and issues tax documents according to IRS regulations. * Maintains all required and necessary reports and logs with complete and accurate information. * Conducts pass down of relevant and critical information to relief team member before going on breaks or at the end of shift. * Reads and responds to emails on a daily basis. * Attends all required trainings and meetings. * Ensures integrity and security of the games by observing and addressing conduct and behavior of dealers and guests. * Maintains knowledge of, adherence to, and/or enforcement of all written/internal controls and procedures within the department and casino. * Maintains in-depth knowledge of all promotions and events for the hotel and casino and able to explain accurate information to guests. * Complies with and follows Viejas Guest Service Standards while performing job duties. * Follows company and departmental policies and standards operating procedures. * Understands and follows safety guidelines while working. * Ensures team member have a safe working environment and proactively addresses any unsafe conditions. * Performs miscellaneous functions and special projects as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITMENT: All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! LEADERSHIP * Is a role model of the Viejas's service culture. * Leads by example and creates strong morale and engagement in his/her team. * Communicates company and departmental goals and fosters open communication across the department. * Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement. * Manages conflict effectively; listens and assesses situations; takes action to resolve. INTERACTION * Interacts with internal and external guests. * Interacts daily with dealers and/ or functional peer groups. Interaction normally involves exchange or presentation of factual information. SUPERVISION * Provides immediate supervision to the dealers by assigning tasks and checking work at frequent intervals. Required Skills KNOWLEDGE AND SKILLS * Intermediate knowledge of table games including Blackjack, Craps, Roulette, Pai Gow, Poker, Mini Baccarat, and all specialty games. * Knowledge of NIGC and Title 31 regulations. * Intermediate knowledge of computer system, including Microsoft Word and Excel. * Knowledge of casino management system and player tracking system. * Organized, self-motivated, goal-oriented, and values teamwork. * Excellent guest service skills * Excellent verbal, written, and interpersonal communication skills. * Ability to process jackpots. * Ability to dispute, resolve, and negotiate guest concerns as they arise and handle situations in an expedient manner. * Ability to multitask and work in a fast-paced, high stress environment. * Must be dependable, timely and have high attention to detail. * Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. Required Experience EDUCATION/CERTIFICATION * High school diploma or general education degree (GED) required. * Dealer school certification or equivalent experience required. * Must obtain RBS certification EXPERIENCE * 2 to 4 years of table games experience required. * 1+ years of experience as a dealer preferred. * Class III gaming experience is preferred. * Supervisory experience required.

The Water Technician is primarily responsible for assisting with field and lab work as instructed and perform miscellaneous office tasks that support the objectives, goals, and activities of the Viejas Environmental Office and Water Quality Control Program. CORE SCOPE OF POSITION * Enters and updates field data into the Water Quality database. * Order supplies and equipment * Maintains office, laboratory and field equipment. * Participates in community education and outreach activities. * Works with Resource Management team to develop public informational literature using water quality data and presents the information at the outreach events, to the Tribal Council, and to the Tribal general membership. * Collaborates and networks with Tribal, Federal, State and Local officials. * Prepares and organizes reports, billing records and other clerical tasks. * Follows Viejas's guest service standards while performing job duties. * Performs all other duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. INTERACTION * Interacts with Tribal, Federal, State and Local officials. SUPERVISION * Does not provide supervision to others. Required Skills KNOWLEDGE AND SKILLS * Familiarity with water quality monitoring protocols and equipment. * Working knowledge common computer operating systems. * Possess proficient verbal and written communications skills. * Strong organizational and time management skills. * Strong problem solving and analytical skills. * Possess initiative and is comfortable performing tasks on time with minimal supervision. * Demonstrated cultural sensitivity and acceptance of diversity. * Must be able to travel overnight and attend various trainings and workshop and conferences. Required Experience EDUCATION/CERTIFICATION * High school diploma or General education degree (GED) is required. * Must be 18 or older. * Valid Class C California Driver's License or higher issued by the California Department of Motor Vehicle. EXPERIENCE * At least 1 year of related experience or equivalent. * Experience with water quality monitoring, hydrology, microbiology, laboratory techniques, and data interpretation. * Experience with GIS and GPS, preferred.

The Bowling Center Staff will service the needs of multiple positions in the Bowling Center including the food service counter, the bowling registration desk, and overall floor service. * Serves beer to guests at bar while practicing alcohol consumption awareness. Verifies age drinking limit and recognizes when guests have reached their drinking limit and refuses to provide additional alcoholic beverages If needed, escalates the situation and issues/complaints to manager. * Oversees the registration desk including lane assignments, bowling shoe rental and enters orders into Point of Sale (POS) system and performs cash-handling procedures as prescribed in casino policies and procedures. * Greets and serves guests at tables throughout bowling/bar. * Keeps surrounding work area clear and free from trash, debris, glasses, plates, etc. This includes floors (vacuuming/sweeping), walls, fixtures, table tops, counter tops, seats and service areas. * Communicates with guests with a smile, demonstrates confidence, and encourages all guests to feel unique and special. Ensures guests are completely satisfied with their service. * Cleans restrooms, which includes taking out the trash, cleaning the mirrors and floors, wiping down the sink and etc. * Understands and practices good safety and sanitation procedures. * Stays current on various casino and VOC events and promotions in order to respond to customer inquiries. * Maintains a thorough knowledge of the menus in order to provide service to guests. * Adheres to all company and department policies, procedures, and standard operating guidelines. * Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained. * Performs all related and compatible duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. SUPERVISION * Does not provide supervision to others. Required Skills KNOWLEDGE AND SKILLS * Basic knowledge of Microsoft Office, Word, Excel and Outlook * Good verbal, written and interpersonal skills * Must be flexible to work different shifts and days of the week including holidays. Required Experience EDUCATION/CERTIFICATION * Must be 18 years of age or older. * High school diploma, GED or equivalent required. * Must obtain and maintain Responsible Beverage certification through ABC and Food Handler's Certificates. EXPERIENCE * 2 or more years of experience working in a Bowling Center.

The Director of Housekeeping is responsible for the overall management and day to day operations of the Hotel Operations, Casino, and Public Area Housekeeping Departments and for meeting and maintaining our AAA rating standards and Viejas STYLE standards, as appropriate for each area. CORE SCOPE OF POSITION * Responsible for monitoring all aspects of the services performed in the Housekeeping Departments throughout the facility. * Develop and maintain consistent standards in the Housekeeping operations to ensure an exceptional level of cleanliness in guest rooms, public areas, restaurants, and pools. * Plans, organizes, coordinates, conducts, and evaluates work performance in terms of staff relations, customer service, and efficiency of the Housekeeping Department. * Analyzes and determines personnel requirements and problem solving and is responsible for the administrative functions of Housekeeping Department and personnel. * Plans, implements, and evaluates on-the-job training, in- service education, continuing education of all Housekeeping Department personnel as well as orientation of newly assigned personnel. * Responsible for the long-term direction of Housekeeping Department, including improvements and projects. * Plans, manages, and coordinates the daily operations of the housekeeping team, including training, performance reviews, coaching, development, and disciplining of team members. * Monitors work flow to ensure safe practices, work quality and accuracy; ensures compliance to applicable rules and regulations and policies and standard operating procedures. Ensures that the team members are completing tasks in a safe manner and in compliance with all applicable safety regulations and/or rating standards. * Develops and conducts monthly departmental training and related education programs such as techniques of cleaning and sterilizing facilities, use of chemical agent and equipment, collection and disposal of infectious materials and general environmental maintenance. * Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. * Develops and implements standards and procedures with focus on resource conservation and sustainable practices. * Works with other departments to schedule cleaning projects and ensures requests are accommodated in a timely and efficient manner. * Manage the selection, training, and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction. * Monitors and manages the departmental budget and inventory control to minimize cost. * Designs, plans, and coordinates special projects to improve, enhance, repair and maintain the hotels. * Maintains required records, gathers statistics and prepares reports as required. * Ensures a safe and hazard free work environment. * Performs other duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! LEADERSHIP * Is a role model of the Viejas's service culture. * Leads by example and creates strong morale and engagement in his/her team. * Communicates company and departmental goals and fosters open communication across the department. * Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement. * Manages conflict effectively; listens and assesses situations; takes action to resolve. INTERACTION * Interacts with internal and external guests. * Regularly interacts with senior management on matters concerning any issues impacting guest service and our property service rating. SUPERVISION * Manages through Managers and indirect supervision of housekeeping team. Required Skills KNOWLEDGE AND SKILLS * OSHA Safety rules and regulations * Methodology of scheduling housekeeping work; staffing/HR, personnel management, payroll, CBAs/union relations. * Excellent verbal, written, and interpersonal communication skills. * Superior guest service and hospitality skills at all levels. * Detail-oriented, organized, self-motivated, and values teamwork. * Working knowledge of Microsoft Office, Word, and Excel. * Demonstrated knowledge of budget management and inventory control. * Ability to resolve problems efficiently and effectively. * Ability to work with diverse personalities. * Ability to multi-task and work in a fast-paced, deadline-oriented environment. * Must be able to a work flexible schedule according to business needs, including evenings, weekends, and holidays. Required Experience EDUCATION/CERTIFICATION * High school diploma or general education degree (GED). * Degree or certificate preferred. * Valid California driver's license. EXPERIENCE * 8 to 10 years of related experience and/or training. * Management/leadership experience required. * Strong understanding of and/or working experience of the AAA rating criteria. * Bilingual preferred.

Processes reservations for check-ins/check-outs of hotel guests in a friendly, courteous, and professional manner. Answers telephone calls and makes reservations as required. * Processes room reservations, registrations, check-ins/check-outs, requests, changes, and cancellations. * Offers guest other room options and/or up sells room when possible. * Processes all payment types (adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges) and provides changes. * Handles monies, receipts, guest accounts and other forms of credit. * Completes cashier's report, prepares deposits, and counts cashier bank at end of shift using computerized or manual systems. * Assists with making room reservations. * Maintains an inventory of vacancies, reservations, and room assignments. * Identifies and explains room features to guests. * Acts as concierge by supplying guests with directions and information regarding property amenities, services, hour of operations and local areas of interest. * Answers telephone calls, responds to all guest requests, and follows through to assure satisfactory outcome and compliance. * Makes other reservations such as restaurant, shows, etc. * Maintains and organizes work area, Lobby and Front Desk area. * Arranges transportation for guests/visitors. * Partners with and assists other team members to promote an environment of teamwork and achieves common goals. * Notifies Security of any guest reports of theft. * Ensures that a clean, safe, hazard-free work environment is maintained. * Adheres to all company and department policies, procedures, and standard operating guidelines * Performs all other duties. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. Required Skills KNOWLEDGE AND SKILLS * Knowledge of Microsoft Office. * Detail-oriented, organized, self-motivated, and values teamwork. * Ability to type 35 WPM. * Ability to effectively communicate with guests and team members verbally or in written form. * Ability to multi-task and work in a fast-paced environment. * Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. Required Experience EDUCATION/CERTIFICATION * High school diploma or general education degree (GED). EXPERIENCE * 1 to 2 years of related experience and/or training. * Guest service experience preferred. * Must be age 21 years of age or older.

The Surveillance Officer I is responsible for monitoring all areas of the property and closely observes a target game, team member or customer. Assures a high standard of integrity and honesty in all casino gaming operations and related support services. Protects Tribal assets and help ensure the safety and welfare of patrons and team members. CORE SCOPE OF POSITION * Monitors all areas of the property and closely observes target game, team member and customer to ensure compliance with laws, regulations and internal controls. * Answers and initiate telephone calls concerning casino floor operations and inquires for assistance. * Answers radio communications concerning floor operations and inquiries for assistance. * Monitors radio traffic for situations that may require surveillance intervention or action. * Advises on gaming violations, criminal activity, or persons associated with criminal activity according to the gaming operations manual. * Conducts surveillance on all cash operations, theft, loss, or violations of the integrity of gaming. * Operates surveillance-related equipment and reports malfunctions or necessary repairs to supervisory staff. * Assists management and the investigator with surveillance operations plans to prevent theft, loss, or integrity of gaming. * Observes and reports on matters, as directed, concerning gaming and maintaining casino integrity. * Generates reports, documents, and videos concerning observed casino operations discrepancies. * Conducts video reviews to verify payouts, and incidents upon request. * Conducts audits and assists with investigative reviews of activities as assigned. * Provides surveillance video to casino management who request to review activities in their area. * Maintains surveillance records and logs for documentation purposes. * Keeps current on policies and procedures concerning surveillance, gaming and casino operations, including internal control, federal, state, tribal regulations and compact requirements. * Performs all other related and compatible duties assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. INTERACTION * Interacts with Tribal, Federal, State and Local officials. STYLE SERVICE COMMITMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! SUPERVISION * Does not provide supervision to others. Required Skills KNOWLEDGE AND SKILLS * Knowledge of all casino games and surveillance techniques. * Basic knowledge of computer skills, MS Word and Excel and Telecommunications is desirable. * Good written, verbal and interpersonal skills. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to write reports and correspondence. * Ability to speak effectively before groups of customers or employees of organization. * Basic mathematical skills, including the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. * Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral diagram, or schedule form. Required Experience EDUCATION/CERTIFICATION * High school diploma or general education degree (GED) required. EXPERIENCE * 0 to 1 years related experience and/or training or equivalent combination of education and experience.

The Barback is responsible for assisting the bartenders by setting up the bar, stocking bar coolers, maintaining par levels for all bar related products, preparing condiment trays, washing glasses, and keeping the bar area clean. * Maintains stock levels in the bar area, including all products and supplies. * Sets up bartenders' stations and sees that all supplies are present. * Keeps bartenders supplied with ice throughout the shift. * Washes glasses and restocks each station to assure an ample supply. * Restocks bars and bar coolers at the beginning and end of each shift. * Keeps bar area clean and free of debris. * Maintains knowledge and promotes current promotions and events, advertising one or more features of the property. * Adheres to all Food and Beverage policies and procedures * Understands and practices good safety and sanitation procedures. * Performs other compatible duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal and external guests. SUPERVISION * Does not provide supervision to other team members. Required Skills KNOWLEDGE AND SKILLS * Good verbal and interpersonal communication skills. * Must be organized and able to work with speed and efficiency. * Must be able to handle multiple priorities. * Must be able to work flexible hours during the day or evening. * Ability to interpret a variety of English instructions furnished in written, oral, diagram or schedule form. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. * Ability to deal with problems involving several concrete variables in standardized situations. * Ability to work in a fast paced, high stress environment. Required Experience EDUCATION/CERTIFICATION * High school diploma or general education degree (GED) preferred. * Food Handler's card required. * RBS Certification required. * Must be 21 years of age or older.

The Spa Director is responsible for the day-to day operations of the spa and pool facilities. This includes establishing and meeting the budget and financial goals of the organization, implementing a strategic plan to include marketing initiatives and staff training, acting as the liaison to other revenue centers on property, and professionally representing Viejas, and providing leadership role to the spa and pool team. CORE SCOPE OF POSITION * Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance. * Uses a template to develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the client with Account Executive's approval. * Submits all paperwork and financial reporting in accordance with Viejas policy. * Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair. * Maintains a monthly inventory of supplies, equipment, and products. * Creates a team of service providers to meet all aspects of professionalism and service demands. * Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff. * Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops. * Ensures appropriate facility supervisory coverage throughout spa and pool operation. * Assesses all employees' progress continually, trains team members, coaches team members with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary. * Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments. * Creates and implements an effective marketing and public relations strategy in a timely manner. * Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. * Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines. * Ensures the successful integration of the spa and the fitness facility into the overall operations of the hotel. * Ensures that the spa and pool are successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors. * Ensures that financial goals are attained by developing and implementing a retail sales plan. Establishes service and retail goals for staff and provides guidance on how to achieve them. * Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management. * Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system. * Provides necessary financial information to corporate and the client's accounting department for accurate reporting of daily sales and financial performance. * Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies. * Ensures compliance with all state licensing and health requirements. * Provides reservation procedures using spa software or a manual reservation system. * Prepares any incident or accident reports and forwards them to the Risk Management Department. * Performs other duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! LEADERSHIP * Is a role model of the Viejas's service culture. * Leads by example and creates strong morale and engagement in his/her team. * Communicates company and departmental goals and fosters open communication across the department. * Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement. * Manages conflict effectively; listens and assesses situations; takes action to resolve. INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. * Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or guests. SUPERVISION * Provides supervision to all spa staff, if applicable, fitness staff. Required Skills KNOWLEDGE AND SKILLS * Knowledge of professional spa services and treatments. * Knowledge of retail operations and inventory systems. * Effective leadership skills and a strong work ethic. * Excellent customer service skills. * Efficient, well organized, and able to handle a variety of duties simultaneously. * Creative in marketing and promotions. * Sales oriented. * Energetic, enthusiastic and motivational. * Professional manner, discretion, and appearance. * Excellent verbal and written skills. * Ability to show initiative and make decisions. * Ability to work flexible schedule, including weekends, evenings, and holiday. Required Experience EDUCATION/CERTIFICATION * Bachelor's degree in business, finance, accounting, hospitality, health and wellness or related area preferred. * Spa Manage Certification is desirable. EXPERIENCE * 2 to 5 year of successful spa management experience. * 3 years of leadership experience. * Sales experience is a plus. * Experience working in a casino and resort environment.

Responsible for assisting guests with basic vehicle problems, which include but not limited to, flat tires, dead batteries, and other minor problems while practicing Viejas Guest Service standards. Assists mechanics on basic fleet maintenance as needed or requested. CORE SCOPE OF POSITION * Assists guest with basic car problems, which include but are not limited to, fixing or changing flat tires, jump starting a vehicle, and other minor problems. Calls tow truck when minor repairs are not enough to fix issues. * Assists mechanics in preventative maintenance such as, oil changes, tire rotation and changes, wheel balancing, and replacing filters. Assists with minor vehicle problems using quick diagnostic skills and basic mechanic skills. * Understands basic car safety procedures necessary to change batteries, tires or replace fuses. * Maintains vehicle records by recording service and repairs. * Keeps shop equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; and calling for repairs. * Updates job knowledge by participating in educational opportunities and reading technical publications. * Performs all related and compatible duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. SUPERVISION * Does not provide supervision to others. Required Skills KNOWLEDGE AND SKILLS * Good verbal and interpersonal communication skills. * Working knowledge of Environmental Protection Agency (EPA) requirements. * Knowledge and proper use and maintenance of hand and power tools related to job functions. Required Experience EDUCATION/CERTIFICATION * Must have a valid California Driver's license. EXPERIENCE * 1 to 3 years related experience and/or training.