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Sycuan Casino Resort jobs in El Cajon, CA - 67 jobs

  • Manager of Enterprise Analytics

    Sycuan Casino Resort 4.4company rating

    Sycuan Casino Resort job in El Cajon, CA

    Sycuan is seeking a dynamic Enterprise Analytics Manager to assist in shaping the strategic direction of our property-wide analytics team. This role will focus on improving overall profitability by providing actionable insights, developing key performance indicators, and supporting data-driven decision-making across all business units. Job Purpose: Assist with the strategic direction for property wide Enterprise Analytics team to improve overall profitability for Sycuan Casino Resort. Provides business unit managers with business reports and analysis, and identifies key performance indicators and opportunities and/or corrective measures to improve profitability and efficiency Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Assist and implement routine, centralized reporting and provide ad hoc data analytics to review with business leaders to monitor areas of opportunity and progress towards strategic planning goal completion Collaborate with IT Data Analytics to develop data analytic tools for in-depth analysis of all areas of property Assist all analytical projects and initiatives providing insightful analysis that will drive data-based decision making Measure Key Performance Indicators in partnership with key stake holders to measure success Assist change management process and lead operational change to accomplish strategic planning goals Leverage analytical tools to aid in the analysis process such as SQL, R, Python, Tableau, Excel, etc. Articulate and present findings to appropriate audience and business units in a digestible format Manage a team of analysts with an emphasis on growth, learning, and inclusion Job Specifications: Education and Experience: Essential: Bachelor's Degree in Math, Statistics or Finance or related field or equivalent experience 3 years of business analysis experience 3 years of creating complex data analysis utilizing industry standard tools Experience utilizing big-data analytics tools such as SQL, R, Python, Tableau, Excel, etc. Desirable: Experience in gaming and/or hospitality analytics Experience in direct marketing and customer analytics Project management experience MBA or other graduate level degree Skills and Knowledge: Essential: Proficiency in Excel spreadsheet applications Advance Proficiency in SQL Ability to perform complex mathematical calculations Ability to analyze, compile and disseminate complex information in a clear and concise manner Ability to analyze complex problems and make sound judgments Ability to communicate and interact effectively with guests and team members Ability to prioritize and perform multiple tasks and assignments Ability to manage large projects and multiple projects to completion Ability to identify opportunities, assess trends and provide recommendations Ability to document and complete office forms Ability to read, analyze, and interpret complex documents Ability to appear for work on time Ability to maintain professionalism and composure Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Ability to maintain confidentiality Desirable: Multi-lingual Supervisory/Managerial Accountability: Direct: Senior Analyst, Analyst - 2 Indirect: None Please note: This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship
    $65k-107k yearly est. 2d ago
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  • Facilities Supervisor

    Valley View Casino & Hotel 4.6company rating

    Valley Center, CA job

    Are you a hands-on leader with strong technical skills and a passion for keeping operations running smoothly? We're looking for a Facilities Supervisor to oversee maintenance functions and ensure our property meets the highest standards of safety and efficiency. What We're Looking For: Experience in commercial construction and building systems. Technical ability in HVAC/R, electrical, mechanical, carpentry, painting (you don't need all, but a solid foundation is key). Ability to read blueprints and interpret technical documents. Strong organizational and interpersonal skills with the ability to communicate effectively with leadership and team members. Proven ability to lead and supervise maintenance teams, ensuring safety and compliance. Knowledge of mechanical, electrical, plumbing, and commercial flooring practices. Required Qualifications: High school diploma or GED. Completion of a journeyman apprenticeship or trade certification in HVAC/R, Electrical, Mechanical, or Carpentry OR 5+ years of experience in kitchen equipment maintenance OR 2+ years of supervisory experience in a maintenance field. Must obtain and maintain a Gaming License from the Tribal Gaming Agency. Must pass drug screening and applicable skill testing. Ability to lift up to 100 lbs and work in varying conditions (indoor/outdoor, extreme temperatures). Flexible to work any shift in a 24/7 environment. Preferred Qualifications: Bilingual (English/Spanish). College or trade school training in HVAC/R, Electrical, or Mechanics. Previous experience in a tribal enterprise or gaming environment. Demonstrated coaching and leadership skills. Compensation & Benefits: Starting pay: $78,000 annually plus bonuses Competitive benefits package including health, dental, vision, 401K and more. If you're ready to bring your expertise and leadership to a dynamic environment, apply today and join a team that values safety, quality, and guest satisfaction!
    $78k yearly 4d ago
  • Housekeeping - Environmental Services Attendant

    Valley View Casino & Hotel 4.6company rating

    Valley Center, CA job

    The EVS Attendant is responsible for attending to the cleaning and stocking needs of assigned area(s) of the property. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Dusts, sweeps, mops, scrubs, vacuums, cleans and empties waste in assigned areas including but not limited to all floors, stairwells, parking lots, elevators, driving surfaces, furniture, draperies, wastebaskets, ashtrays, trash and linen. Assists in minor maintenance such as: changing light bulbs, unplugging toilets, etc., and reports problems that need further attention to the Lead EVS Attendant or Housekeeping management. Stocks and maintains housekeeping storage rooms, restocking and requesting supplies as needed. Routinely inspects work areas, identifying potential problems or repair needs, and notifying the Housekeeping Office of maintenance to be scheduled. Properly tags lost and found items and delivery them to the Housekeeping Office, for storage. Facilitates the flow of information throughout the department, by attending regularly scheduled meetings with Team Members on assigned shift. Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: Ability to understand oral and verbal communication while using Valley View Casino & Hotel's communication tools which include, but are not limited to, radios and cell phones. Ability to speak and understand the English language. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures. Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must use good judgment when providing information to our guests and maintain positive guest relations at all times. Preferred Qualifications: Previous hospitality experience. High School Diploma or GED equivalent. Physical Requirements of the Position:The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move 25 pounds and occasionally lift and/or move up to 50 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet, hot and/or humid conditions. The noise level in the work environment is usually moderate to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.
    $29k-34k yearly est. 10d ago
  • Players Club - Players Club and Promotions Representative

    Valley View Casino & Hotel 4.6company rating

    Valley Center, CA job

    Responsible for promoting the success of the Players Club, Promotions and Special Events by assisting guests through the membership process, explaining the benefits of membership and providing excellent guest service and support to the casino floor. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines, and good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino's Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Establish new guests with Players Club membership and aid in maintaining and updating guest accounts as needed. Responsible for signing up new players in the Players Club. At times may be directed to work on the casino floor including but not limited to; making contact with guests to reprint Players Club Cards, printing comps, signing-up new card memberships, promotional events and giveaways. Promotes the success of the Players Club by explaining this marketing tool to guests, issuing membership cards, and demonstrating the various methods of use. Record information on new guests and updates computer files as needed. Evaluate and identify guests for participation with casino floor promotions. Participates in the preparation and execution of all Promotions and Special Events including tournaments, drawings, and parties. Work within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner. Responsible for adhering to established cash control policies and procedures. Responsible for issuing appropriate prizes (cash and/or Moreplay) to guests. Perform on stage while utilizing a microphone for announcements, wearing a costume based on the theme of the promotion. Interact with internal and external guests while establishing a rapport and answering general questions on the casino floor. Maintain detailed knowledge of all promotions and special events to effectively explain them to guests. Maintain a maximum level of high energy along with a positive and upbeat attitude. Responsible for always providing 10-4-10 service to guests by exceeding guest needs and expectations. Create a WOW factor for all guest interactions. Operate office equipment including computer, copier, fax machines and calculators, using 10-key as needed. Provide new ideas for ongoing promotions and special events. Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary. Maintain a working knowledge of the Players Club to effectively explain all aspects to guests. Assists guests with reservations for restaurants, hotel, etc. Facilitates the effective flow of information by attending regularly scheduled departmental meetings. Routinely inspect stock of Players Club printed materials and restock same, as needed. Issue complimentaries for guests when an appropriate level of play has been established. Assist the Player Development team with answering general questions and providing information as needed. Flexibility and adaptability to a changing clientele and environment. Maintains a working knowledge of company facilities, as well as special events on property, to advise guests and fellow Team Members of same, whenever possible. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: High school diploma or GED equivalent. Must possess and demonstrate a positive attitude. Must possess and demonstrate a willingness to learn and have the ability to follow instructions and directions. Ability to work within a team-centered work environment. Must possess excellent communication and organizational skills. Demonstrated proficiency in Microsoft Word. Neat penmanship Ability to speak and understand the English language. Ability to write routine reports and correspondence. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring to established guidelines and policies and procedures. Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities, and tasks. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must use good judgment when providing information to our guests and maintain positive guest relations at all times. Responsible for maintaining a consistent, regular attendance record. Responsible for conducting all responsibilities in a professional and ethical manner. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: Bi-lingual in English and another language. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading, and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is regularly required to sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move up to 25 pounds and occasionally required to lift and/or move up to 50 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to secondhand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases too loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.
    $38k-51k yearly est. 22d ago
  • Security - Security Officer

    Valley View Casino & Hotel 4.6company rating

    Valley Center, CA job

    The Security Officer is responsible for properly executing security duties on assigned shift to adequately protect the life and property of guests, Team Members and the company's property. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and very good judgment to perform the functions of the job. The Security Officer will perform job duties under strict policies and regulations. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino's Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Utilizes computer to generate necessary written reports regarding security-related incidents involving guests, Team Members and/or the facility or property. Escorts and observes guests and Team Members to ensure their safety and protection. Identifies potential safety hazards and report them to management for proper resolution. Becomes familiar with hazardous materials used on property and all applicable laws, rules and regulations regarding hazardous materials. Acts as a Dispatcher during emergency situations and coordinates solutions during this time. Informs outside agencies of any unusual or suspicious situations on property. Operates company vehicles as directed to do so. Ensures safe transportation of company moneys and gaming tokens; assists in the opening and closing of the gaming tables. Maintains a series of keys, accessing locked areas as necessary. Accepts identification from all persons who appear to be under the legal age to ensure compliance with state and federal gaming regulations. Facilitates the flow of information by attending regularly scheduled departmental meetings. Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: High school diploma or GED equivalent. Possession of valid California Driver License and a good driving record. Must be insurable by Valley View Casino & Hotel's insurance policy. Ability to acquire guard card within 90 days of hire date and maintain the required proprietary guard card. Demonstrated proficiency in Microsoft Word and computer skills. Ability to understand oral and verbal communication while using Valley View Casino & Hotel's communication tools which include but are not limited to radios, cell phones, and/ or email. Ability to speak and understand the English language. Ability to write routine reports and correspondence. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures. Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must use good judgment when providing information to our guests and maintain positive guest relations at all times. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: Previous experience in law enforcement or gaming security. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is occasionally required to sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles. The Team Member is occasionally subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is regularly subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.
    $33k-40k yearly est. 10d ago
  • Buffet - Restaurant Stock Attendant

    Valley View Casino & Hotel 4.6company rating

    Valley Center, CA job

    The Restaurant Stock Attendant is responsible for providing support and accurate service to all Team Members and Guests within the assigned restaurant. Maintains high performance standards, facilities, company objectives and high standards of cleanliness. Performs all duties in accordance with Valley View Casino & Hotel's policies and within the realm of the Valley View Casino & Hotel's Mission Statement. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Responsible for maintaining a fully equipped service station and storeroom to include: plates, silverware, glasses, napkins, milk, ice tea, coffee, water, condiments, etc. Assists team members with clearing all tables and resetting them for new seating, ensuring tables are set in accordance with venue standards and that customers are achieving a pleasurable dining experience. Performs as a team member with venue Host/Hostess, Supervisors, Food Servers and Kitchen Staff in maintaining a smooth and efficient operation. Assist stewarding team members in cleaning and dispersing flatware in accordance with specified procedures. Assist service team members with restocking new inventory, as needed. Maintain a cleanliness and organization of all side stations and storerooms. Other duties as assigned by Restaurant Manager and/or Supervisor(s). Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Required Qualifications: Strong organizational and interpersonal skills. Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must successfully pass a drug screening test. Must be able to successfully pass applicable auditions or skill testing. Preferred Qualifications: High school diploma or GED equivalent. Previous restaurant and/or guest service experience. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is regularly required to sit and use hands to manipulate, handle, or feel. The Team Member is frequently required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 50 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.
    $27k-32k yearly est. 2d ago
  • Public Safety Dispatcher

    Viejas Enterprises 3.8company rating

    Alpine, CA job

    Acts as the link between the Security Department, general public, Team Members and public safety agencies. Responsible for receiving, dispatching, and logging all request for security assistance and monitoring radio's, alarms, and outside camera in order to detect crimes or disturbances, protecting Tribal assets, and providing a safe environment for guests and team members. CORE SCOPE OF POSITION * Screens incoming telephone calls for requests for Police, Fire, and Medical Emergency Service assistance as well as for non-emergency, administrative and Enterprise business requests; directs incoming calls to the proper officers/units. * Receives and dispatches requests for services from outside public safety agencies, Tribal Government and Tribal Government departments, San Diego County Animal Control, vendors, contractors, towing services, and locksmiths. * Receives all calls for medical assistance from Team Members or members of the community, processing such calls for nature and severity of medical emergency. * Coordinates and dispatches appropriate medical resources, relaying pertinent medical information on the patient to responding personnel. * Provides pre-arrival instructions in accordance with policy to ensure safety of patients, bystanders, and responding personnel. * Monitors emergency radios for traffic directed to the Communications Center. * Dispatches calls for service to proper officers/units and assists units in handling the requests. * Using a Computer Aided Dispatch (CAD) system, monitors and updates officer/unit location and status, prioritizes calls for service, and monitors pending calls. * Maintains gasoline usage/mileage log. * Logs all criminal history and driver's history as requested. * Monitors bank, cage or other intrusion alarms located in the Communications Center, and notifies proper units, including bank or other personnel, of any alarm activation or other problems. * Observes the exterior premises of the casino and parking lots on closed circuit television monitors in order to detect crimes or disturbances, protects Tribal assets, and assists in ensuring the safety and welfare of guests and team members. * Assists guests and the general public at the front counter with general inquiries, and lost and found property. * Learns and maintains knowledge of officer policy and procedures; the methods of handling difficult public contacts; the operation of telephone console and/or central communications equipment; rescue and emergency response procedures; Federal, state, and local laws and ordinances; terminology and jurisdictional boundaries; and available types of emergency services. * Learns and maintains knowledge of the general geography of the Casino, Outlet Center, and Reservation, including but not limited to Reservation boundaries, surrounding jurisdictions, street numbering system and primary highways and roads. * Learns and maintains knowledge of the radio codes and signals in the Viejas Tribal Security and Radio Code Book. * Learns and maintains knowledge of telephone interview and information gathering techniques in order to insure the rapid and accurate collections and dissemination of required information * Observes and reports to supervisor any criminal activity, disturbances, suspicious persons, or violations of Casino policies and procedures. * Maintains required activity logs and equipment logs pertaining to Security Department. * Acts with discretion and confidentiality in handling sensitive information; required to sign and adhere to a confidentiality agreement. * Attends all scheduled team member meetings and trainings. * Maintains knowledge of and effectively promotes company services and players' club program. * Adheres to all company and department policies, procedures, and standard operating guidelines. * Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained. * Performs all compatible and related duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. SUPERVISION * Does not provide supervision to others. Required Skills KNOWLEDGE AND SKILL * Knowledge of basic computer skills and phone. * Excellent verbal, written, and interpersonal communication skills, including a pleasant and courteous voice, good enunciation, and excellent hearing skills. * Ability to communicate with people of diverse social and cultural backgrounds. * Ability to establish and maintain working relationships with other agencies and write reports. * Ability to speak Spanish or another second language preferred, but not required. * Ability to retain and relay information received under stressful conditions, respond to calls quickly and calmly and make sound decisions under pressure. * Ability to multitask while paying attention to details. * Ability to adjust and manage change effectively. * Ability to resolve problems as they arise and handle situations without supervision. * Ability to work in a fast paced, deadline oriented environment. * Possess a high degree of common sense. * Must be able to deal with emergency situations, and work well under pressure. * Must be dependable, timely and be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays. Required Experience EDUCATION/CERTIFICATION * Must be 21 years old. * High school diploma or general education degree (GED) and the equivalent in education/experience. * Must complete the Post-Certified Basic Complaint/Dispatcher course within one year of hire. * Possess valid driver's license and maintain a satisfactory driving record. EXPERIENCE * 1 to 2 years of experience in the operation of a telephone switchboard or communications equipment; or * 1 year of general office work involving extensive public contact either in person or over the phone; or * Completed Post-Certified Basic Complaint/Dispatcher course or equivalent combination of training, education, and experience.
    $41k-51k yearly est. 60d+ ago
  • Bowling Center Staff

    Viejas Enterprises 3.8company rating

    Alpine, CA job

    The Bowling Center Staff will service the needs of multiple positions in the Bowling Center including the food service counter, the bowling registration desk, and overall floor service. * Serves beer to guests at bar while practicing alcohol consumption awareness. Verifies age drinking limit and recognizes when guests have reached their drinking limit and refuses to provide additional alcoholic beverages If needed, escalates the situation and issues/complaints to manager. * Oversees the registration desk including lane assignments, bowling shoe rental and enters orders into Point of Sale (POS) system and performs cash-handling procedures as prescribed in casino policies and procedures. * Greets and serves guests at tables throughout bowling/bar. * Keeps surrounding work area clear and free from trash, debris, glasses, plates, etc. This includes floors (vacuuming/sweeping), walls, fixtures, table tops, counter tops, seats and service areas. * Communicates with guests with a smile, demonstrates confidence, and encourages all guests to feel unique and special. Ensures guests are completely satisfied with their service. * Cleans restrooms, which includes taking out the trash, cleaning the mirrors and floors, wiping down the sink and etc. * Understands and practices good safety and sanitation procedures. * Stays current on various casino and VOC events and promotions in order to respond to customer inquiries. * Maintains a thorough knowledge of the menus in order to provide service to guests. * Adheres to all company and department policies, procedures, and standard operating guidelines. * Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained. * Performs all related and compatible duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. SUPERVISION * Does not provide supervision to others. Required Skills KNOWLEDGE AND SKILLS * Basic knowledge of Microsoft Office, Word, Excel and Outlook * Good verbal, written and interpersonal skills * Must be flexible to work different shifts and days of the week including holidays. Required Experience EDUCATION/CERTIFICATION * Must be 18 years of age or older. * High school diploma, GED or equivalent required. * Must obtain and maintain Responsible Beverage certification through ABC and Food Handler's Certificates. EXPERIENCE * 2 or more years of experience working in a Bowling Center.
    $46k-72k yearly est. 40d ago
  • Detail Shop Auto Detailer

    Pechanga Development Corp 3.9company rating

    Temecula, CA job

    Full-time Description Pechanga Auto Detail Shop is part of the Pechanga Gas Station and Mini Mart. The Auto Detailer is responsible for providing excellent service and support to the operation which is open seven days a week. The Auto Detailer performs daily tasks on automobiles and recreational vehicles according to company standards or client specifications which may include performing detail inspections, thoroughly washing, buffing, and waxing exteriors, vacuuming, steaming, deodorizing interiors and keeping records related to gas levels and the condition of the vehicle. This position requires the individual to have great attendance and be flexible to work all day shifts. Pechanga Service Agreement: Pechanga Auto Detailers are at the forefront of customer service. Positive interactions with customers ensure repeat business in the future. Welcoming an incoming customer with a friendly smile and warm greeting goes a long way and assures they leave the premises with a positive impression of the company. Team Members should treat customers with respect, and make it clear that their business is appreciated. Duties and Responsibilities: Maintain organization and cleanliness of the property at all times (inside and outside the Detail shop, the pump islands, car wash area, propane station, landscaping, driveways, back patio, parking lot, register area, and breakroom). Adhere to Company Policies and Procedures. Accountable for the use and care of controlled property equipment (keys and radios). Carries out the daily operations of the Detail shop. Books appointments Performs transactions on POS system. Troubleshoots detail equipment when issues arise. Acknowledges every customer with exceptional and courteous customer service. Establishes and maintain cooperative and effective working relationships with team members. Immediately reports any suspicious activity including counterfeit currency, potential theft and safety or emergency concerns to management if/when they occur. Performs pre- and post- service inspections: Inspects vehicles for noticeable defects, such as dents, scratches, torn upholstery, loose parts and poor mechanical operation prior to service and inspects vehicle's detail service after completion. Operates buffers, steamers, hoses, vacuums, and other equipment to meet service expectations. Cleans, washes, and dries interiors and exteriors by hand or with light machinery or tools Shampoos and deodorizes carpets, conditions leather, buffs and waxes exteriors. Uses cleaning, protective, and restorative agents to maintain and enhance the appearance of vehicles. Applies dressing on tires and tire wells. Cleans engine and engine bay compartment. Keeps accurate records of vehicle's condition. Operates all tools in a safe manner. Moves and parks vehicles. Responds to client inquiries and follows through with excellent service. Checks in supply vendors and ensure all deliveries are properly received, counted and checked for quality. Assists Gas Station with dispensing propane and monitoring car wash operations Performs other duties as assigned Requirements Education and Experience: Must be twenty-one (21) years of age. Minimum of one (1) years detailing or related experience required. Must have valid driver's license with no restrictions and must be able to operate manual and automatic transmission vehicles. Ability to perform basic mathematical computations. Point-of-service experience is a plus
    $30k-37k yearly est. 40d ago
  • Games - Dealer (Part-Time)

    Valley View Casino & Hotel 4.6company rating

    Valley Center, CA job

    Responsible for the proficiency and accuracy while dealing a specific table game according to the Valley View Casino & Hotel's policies and procedures and in compliance with Gaming regulations. Team Member will work under immediate supervision and rely on previous experience, pre-established guidelines, policies and procedures and good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous, caring and professional manner using personalized guest service while on property. Responsible for protecting the integrity and control of all table games offered in the casino. Responsible for having knowledge of and staying up to date on all policy and procedures on current and future games as they are introduced. Must be able to count cards with great accuracy and deal a standard industry minimum number of hands. Conduct the games in accordance with Valley View Casino & Hotel's policies and procedures, handling player transactions and notifying the Floor Supervisor of any irregularities. Responsible for protecting the game and all the equipment necessary for operation. Responsible for protecting the integrity of the cards and the rack at all times. Advises Floor Supervisor of any player disputes or arguments that may arise during the game. Informs Floor Supervisor or other personnel of any important or relevant facts regarding specific players and their actions. Responsible for alerting Floor Supervisor of any suspicious activity, electronic devises, or discrepancies as covered in the policies and procedures. Maintains a professional, friendly and courteous atmosphere, providing the guest with a pleasant gaming experience and notifying the supervisor of any guest needs such as cocktails or host service. Responsible for greeting every player and using first names when available. Promote departmental and property promotions. Responsible for all ongoing and future events and promotions on property. Must have knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as Valley View Casino's internal controls, policies and procedures. Responsible for maintaining a professional and polite presence at all times. Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible. Other duties as assigned by management team. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: Working knowledge of rules and procedures in Blackjack (3-2 and 6-5), Pai-Gow Poker, Ultimate Texas Hold'em and Three Card Poker. One year of dealing experience or certification from an approved dealing school. If coming from a dealing school, you must provide certification when applying by uploading with your application. Ability to speak and understand the English language. Ability to provide outstanding guest service and provide relevant company information upon request by guests Must be able to handle and cut cheques effectively with accuracy. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures. Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Responsible for maintaining a consistent, regular attendance record. Responsible for conducting all responsibilities in a professional and ethical manner. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: High school diploma or GED. Working knowledge of rules and procedures in Roulette Physical Requirements of the Position:The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move 20 pounds and occasionally lift and/or move up to 40 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.
    $34k-43k yearly est. 33d ago
  • Corner Market - Snack Bar Cashier

    Valley View Casino & Hotel 4.6company rating

    Valley Center, CA job

    Responsible for preparing and dispensing food to guests, maintaining necessary stock of related foods and condiments and cashiering for related purchases. Team Member will work under general supervision and rely on limited experience, instructions and pre-established guidelines to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Prepares and dispenses food to guests. Responsible for ensuring cleanliness and hygiene of work area are in accordance with Company standards. Maintains stock of all necessary related food supplies. Refills and stocks condiment and dining ware. Participates as a team member with supervisors and all other pertinent company Team Members in ensuring an efficiently run operation. Maintain count and balance of bank at the beginning and end of each shift. Responsible for all cash handling, credit card and/or comp purchases at assigned station. Willingness to Serve: Able to demonstrate a high level of service delivery; do what is necessary to ensure guest satisfaction: deal with service failures and prioritize guest needs. Other duties as assigned by Restaurant Manager. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: High School Diploma or GED equivalent. One year of cash handling experience. One year of customer service experience. Ability to maintain a food handler's certificate. Ability to read and interpret documents such as instructions, guidelines, policies and procedure manuals. Ability to write routine reports and correspondence. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collects data, establish facts, and draw valid conclusions. Ability to use commonsense understanding to interpret and carry an extensive variety of instructions in written, oral and/or diagram form. Must use good judgment when providing information to our guests. Must display the ability to maintain positive guest relations at all times. Responsible for maintaining a consistent, regular attendance record. Responsible for conducting all responsibilities in a professional and ethical manner. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must successfully pass a drug screening test. Must be able to successfully pass applicable auditions or skill testing. Preferred Qualifications: Ability to understand oral and verbal communication while using Valley View Casino & Hotel's communication tools which include but are not limited to radios, cell phones, and or email. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is required to stand, walk, and sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move 50 pounds and occasionally lift and/or move up to 100 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.
    $32k-38k yearly est. 60d+ ago
  • Building and Grounds - Facilities Supervisor

    Valley View Casino & Hotel 4.6company rating

    Valley Center, CA job

    The Facilities Supervisor is responsible for implementing and ensuring that the operations of Maintenance Team Members are efficient and productive in completing assigned projects and duties in compliance with Company standards. Team Member will work independently under minimal supervision. This position will rely on extensive experience and very good judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Responsible for the overall management of the maintenance functions in the absence of the Facilities Manager. Takes direction from the Facilities Manager on establishing, prioritizing daily work and tasks for team members under span of control. Oversees the working conditions and ensures the safety of all team members under span of control. Demonstrates and oversees safe work procedures and equipment operation by Valley View Casino & Hotel team members. Responsible for implementing safety programs to ensure all team members and guests are provided a safe, hazard free establishment. Maintains all mechanical equipment in working conditions, ensuring all worn parts are replaced and maintaining parts inventory stock. Responsible for the improving the quality of work and efficiency of team members under span of control. Responsible for ensuring that all general maintenance and repairs of minor problems throughout the property are promptly and correctly done. Supervises the routine preventative maintenance of all duties assigned to team members. Reviews facilities requests, resolves complaints, concerns and operational / technical problems, and reports major issues. Ensures adherence to all OSHA regulations and internal safety policies and procedures. Drafts and recommends maintenance schedules, productivity, quality standards and safety procedures; recommends solutions to operational and technical problems. Inspects work in progress and upon completion for compliance with work plans. Assists in coordinating work projects with other departments if needed. Operates a company vehicle to perform Valley View Casino & Hotel related business. May serve as department representative at meetings. Conducts daily inspections of property and project areas to ensure efficient operations and to trouble shoot any problems or breakdowns. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Supervisory Responsibilities: Supervises any Team Member(s) under span of control. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and coaching and/or correcting Team Members; addressing complaints and resolving problems toward a non biased outcome. Required Qualifications: High school diploma or GED equivalent. Completion of journeyman apprenticeship or trade certification in HVAC/R, Electrical, Mechanical, Carpentry or a minimum of 5 years of experience in Kitchen Equipment or two years of supervisory or management experience in a maintenance field. Knowledge of advanced concepts, practices and procedures in mechanical, electrical, plumbing, carpentry, or commercial flooring. Ability to read blueprints. Strong organizational and interpersonal skills. Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure and technical manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of organization. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must successfully pass a drug screening test. Must be able to successfully pass applicable auditions or skill testing. Preferred Qualifications: Bi-lingual in English and Spanish. College or trade school level training in HVAC/R, Electric or Mechanics. Demonstrated experience in the art of coaching for success. Previous experience working for a tribal enterprise or Gaming environment. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is occasionally required to sit. The Team Member is frequently required to stand; walk; reach with hands and arms; climb or balance, manipulate, handle or feel; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must regularly lift and/or move up to 100 pounds and frequently lift and/or move up to 50 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts and fumes or airborne particles. The Team Member is occasionally subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is regularly subject to outside environmental conditions and to wet and/or humid conditions and is regularly exposed to extreme heat and cold. The team member may be required to work in inclement weather. Work surfaces may be slippery, steep, and/or rugged terrain. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.
    $42k-56k yearly est. 14d ago
  • Transportation - Driver

    Valley View Casino & Hotel 4.6company rating

    Valley Center, CA job

    Responsible for the safe operation of all VVCH vehicles both on and off property for guests and Team Members. Team Member will work under general supervision. This position relies on limited experience, instructions, pre-established guidelines, and good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Assists guests promptly and courteously with transportation services. Drives conservatively answering general questions about the company and the local community. Ensures a maximum level of guest service and satisfaction is achieved and maintained. Conducts routine safety inspections of company owned vehicles before and after every trip, communicating any mechanical difficulties, problems, or maintenance needs to management. Inspects vehicles prior to occupancy, verifying that everything is clean, well-stocked and in good working order. Maintains written records of all trips, number of passengers, departure and arrival times, and destinations. Held accountable for the accuracy and thoroughness of departmental records and reports. Maintains a working knowledge of company facilities, as well as special events on property, to advise guests and fellow Team Members of same, whenever possible. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: High school diploma or GED equivalent. One year of valet experience or in a related field. Must possess a valid commercial license from the State and a good driving record and be able to obtain a California Commercial License with a passenger endorsement within 90 days. Effective communication and interpersonal skills. Ability to speak and understand the English language. Ability to write routine reports and correspondence. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring to established guidelines and policies and procedures. Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities, and tasks. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must use good judgment when providing information to our guests and maintain positive guest relations at all times. Responsible for maintaining a consistent, regular attendance record. Responsible for conducting all responsibilities in a professional and ethical manner. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: Previous experience working in a gaming or casino environment. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move 20 pounds and occasionally lift and/or move up to 40 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to secondhand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.
    $32k-38k yearly est. 38d ago
  • Table Games Director

    Viejas Enterprises 3.8company rating

    Alpine, CA job

    The Table Games Director is responsible for overseeing the day-to-day operating activities of the Table Games Department, including enforcement of procedures and policies, table spreads, minimums, service, staffing control and team member development. CORE SCOPE OF POSITION * Works closely with the Vice President of Table Games and finance department in the preparation of budgets, operating plans, and staffing levels while ensuring the highest level of customer service exists. * Works closely with Player Development and Casino Marketing to deliver a quality gaming experience to the existing database and prospective customers. * Works closely with Player Development team and VP of Table Games to drive incremental revenue in the high limit Pit areas. * Reviews and responds to Medallia online guest comments and Secret Shopper reports. * Tracks, maintains and follows through on Table Games Manager disciplinary logs and actions. * Work with Shift Managers to approve PTO and LOA requests as necessary, based on Casino need. * Create and maintain the weekly schedule and road map of member assignments each week. * Oversees the onboard of new Table Games members. * Maintains close observation and insight into the competition to ensure Viejas remains competitive relative to games and rules offered. * Maximizes the revenue stream derived from this player base and controls the (ROI) costs associated with the operation. * Reviews compliance of games standards to assure the variable to mathematical formula is reflected in actual games operations. Reviews and analyzes reports to monitor progress and take immediate corrective action. * Directs, supervises and observes all activities of the Table Games Department for adherence to department, company and regulatory policies and procedures. * Monitors performance standards and departmental performance with the Shift Managers regularly. * Establishes and maintains open channels of communication, establishes a team, motivates others and treats others with dignity and respect. * Oversees the hiring, training, coaching, developing and evaluating of team members. * Takes initiative, sets goals for himself/herself as well as the team and serves as a role model for others. * Confers with all table games management to assure maximum customer satisfaction and efficient utilization of all resources and facilities. * Ensures V-briefs occur and meet expected standards. * Reviews and responds to guest feedback surveys, addressing issues operationally as well as with team members as necessary. * Maintains security of all games, monies and personnel. Works closely with Surveillance as required. * Remains alert to any unusual or questionable activity by Pit team members or gaming customers and takes appropriate action to correct the situation within established policies and procedures * Stimulates a friendly and courteous attitude among Pit team members by consistent example of pleasant expression, alert posture and hospitable manner. * Recommends and/or approves changes in the department, including hiring, promotion, demotion and termination of team members. * Recommends wage and salary adjustments within established guidelines. * Maintains professional skills by staying abreast of current technical developments and participation in developmental programs available within and outside the company. * Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies. * Performs other job-related duties. FOUR STAR AND FOUR DIAMOND SERVICE COMMITTMENT All Team Members will display a Forbes Travel Guide Four Star and AAA Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Viejas Casino & Resort. LEADERSHIP * Is a role model of the Viejas's service culture. * Leads by example and creates strong morale and engagement in his/her team. * Communicates company and departmental goals and fosters open communication across the department. * Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement. * Manages conflict effectively; listens and assesses situations; takes action to resolve. INTERACTION * Interacts with internal and external guests. * Regularly interacts with executive and/or major customers. Interactions frequently involve special skills, such as negotiation with customers or management or attempting to influence senior level leaders regarding matters of significance to the organization. SUPERVISION * Manages, perhaps through managers/supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing. Required Skills KNOWLEDGE AND SKILLS * Knowledge of table games including Blackjack, Craps, Roulette, Pai Gow, Poker, Mini Baccarat, and all specialty games. * Advanced knowledge of Basic Strategy. * Ability to count a deck down. * Excellent leadership and customer service skills. * Have interpersonal skills to deal effectively with all stakeholders. * Professional appearance and demeanor. * Advanced skills using Microsoft software (Word, Excel, Outlook, etc.). * Strong effective communicate skills in English, in both written and oral forms. Work varied shifts, including weekends and holidays. Required Experience EDUCATION/CERTIFICATION * Bachelor's degree in related fields, or equivalent education and experience. * Master's degree in Finance, Business Management, or a related field. EXPERIENCE * 10 or more years of table games experience required, with a minimum of 3 years of table games management experience. * Experience in casino marketing. * Experience with Bally BI, SDS and CMP, and Tableau systems. * Previous experience working in a similar local casino resort setting.
    $37k-58k yearly est. 5d ago
  • Garde Manger - Pantry Cook I

    Valley View Casino & Hotel 4.6company rating

    Valley Center, CA job

    The Pantry Cook I is responsible for the preparation of all cold foods such as salads, cold cuts, fruit, and relish trays to specified standards. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Prepare vegetables for salads through chopping, slicing and assembling. Peels and slices fruit for fruit trays and arrangements. Arranges food in an attractive manner for various functions. Maintain and rotates dated food stock. Maintain a clean and sanitary work environment at all times. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: Six months of experience as a Cook in a high-volume restaurant environment Ability to identify pan types and knife types Demonstrated proficiency in using a slicer, mixer, robo coupe, tongs chef's knife, bread knife, paring knife, steel, high heat spatula, turner and whisk. Ability to speak and understand the English language. Ability to write routine reports and correspondence. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures. Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must use good judgment when providing information to our guests and maintain positive guest relations at all times. Responsible for maintaining a consistent, regular attendance record. Responsible for conducting all responsibilities in a professional and ethical manner. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: Previous experience with preparing cold foods such as salads, fruit, cold cuts and relish trays. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move 25 pounds and occasionally lift and/or move up to 40 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.
    $31k-38k yearly est. 6d ago
  • Cage - Cage Cashier (Part-Time)

    Valley View Casino & Hotel 4.6company rating

    Valley Center, CA job

    The Cage Cashier is responsible for assisting guests with transactions and for balancing various bank drawers within the Cage Department, maintaining accuracy throughout all phases of the balancing process. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. The Cage Cashier will perform job duties under strict policies and regulations. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Responsible for receiving cash and tickets and making appropriate change for guests. Responsible for adhering to established cash control policies and procedures of the Company. Maintains a clean and organized area. Participates as a member of the team in producing a smoothly and efficiently run cage operation. Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: High School diploma or GED equivalent. One year of cash handling experience. Ability to speak and understand the English language. Ability to write routine reports and correspondence. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures. Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must use good judgment when providing information to our guests and maintain positive guest relations at all times. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: Previous experience in a casino/gaming environment. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.
    $26k-32k yearly est. 38d ago
  • Slots - Slot Technician II

    Valley View Casino & Hotel 4.6company rating

    Valley Center, CA job

    Responsible for the overall repair and maintenance of all electrical and mechanical slot machines. Team Member will work under general supervision. Carries out responsibilities while relying on experience and very good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Responsible for the repair, overhaul and proper preventative maintenance of all electrical and mechanical slot machines in accordance with gaming regulations. Responsible for the floor repair and proper preventative maintenance of all slot machines, including cleaning machines, overhauls, etc. Responsible for the repair, overhaul, and proper preventative maintenance of all electrical and mechanical slot machines in accordance with gaming regulations. Handles the initial set-up and check out of new slot machines. Assists in the breakdown, relocation and reset-up of machines and stands to be relocated. Assists Slot Floor Person in verifying jackpots and fills as needed. Assists in ensuring machine integrity when jackpots occur and at other times requested. Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible. Other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: High school diploma or GED equivalent. Two years of experience in slot machine repair and maintenance or related field or one year of experience as Slot Technician I Working knowledge of primary game setups and RAM clears. Strong understanding of electronic and mechanical systems. Knowledge of local jurisdiction gaming laws and attendant regulations as well as the Company's internal controls, policies and procedures. Excellent problem-solving skills and attention to detail. Ability to work independently and as part of a team. Strong communication and guest service skills Ability to speak and understand the English language. Ability to write routine reports and correspondence. Ability to read, analyze and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures. Ability to define problems involving several concrete variables, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must use good judgment when providing information to our guests and maintain positive guest relations at all times. Responsible for maintaining a consistent, regular attendance record. Responsible for conducting all responsibilities in a professional and ethical manner. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: Technical Certificate in Electronics, computer hardware, computer software or related field. Ability to understand oral and verbal communication while using Valley View Casino & Hotel's communication tools which include but are not limited to radios, phones, and or email. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move 100 pounds and hand truck up to 250 pounds. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.
    $35k-42k yearly est. 16d ago
  • Spa Director

    Viejas Enterprises 3.8company rating

    Alpine, CA job

    The Spa Director is responsible for the day-to day operations of the spa and pool facilities. This includes establishing and meeting the budget and financial goals of the organization, implementing a strategic plan to include marketing initiatives and staff training, acting as the liaison to other revenue centers on property, and professionally representing Viejas, and providing leadership role to the spa and pool team. CORE SCOPE OF POSITION * Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance. * Uses a template to develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the client with Account Executive's approval. * Submits all paperwork and financial reporting in accordance with Viejas policy. * Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair. * Maintains a monthly inventory of supplies, equipment, and products. * Creates a team of service providers to meet all aspects of professionalism and service demands. * Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff. * Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops. * Ensures appropriate facility supervisory coverage throughout spa and pool operation. * Assesses all employees' progress continually, trains team members, coaches team members with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary. * Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments. * Creates and implements an effective marketing and public relations strategy in a timely manner. * Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. * Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines. * Ensures the successful integration of the spa and the fitness facility into the overall operations of the hotel. * Ensures that the spa and pool are successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors. * Ensures that financial goals are attained by developing and implementing a retail sales plan. Establishes service and retail goals for staff and provides guidance on how to achieve them. * Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management. * Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system. * Provides necessary financial information to corporate and the client's accounting department for accurate reporting of daily sales and financial performance. * Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies. * Ensures compliance with all state licensing and health requirements. * Provides reservation procedures using spa software or a manual reservation system. * Prepares any incident or accident reports and forwards them to the Risk Management Department. * Performs other duties as assigned. Hiring Preference: The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. STYLE SERVICE COMMITTMENT All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to - and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work! LEADERSHIP * Is a role model of the Viejas's service culture. * Leads by example and creates strong morale and engagement in his/her team. * Communicates company and departmental goals and fosters open communication across the department. * Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement. * Manages conflict effectively; listens and assesses situations; takes action to resolve. INTERACTION * Interacts with internal and external guests with a positive attitude and professionalism at all times. * Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or guests. SUPERVISION * Provides supervision to all spa staff, if applicable, fitness staff. Required Skills KNOWLEDGE AND SKILLS * Knowledge of professional spa services and treatments. * Knowledge of retail operations and inventory systems. * Effective leadership skills and a strong work ethic. * Excellent customer service skills. * Efficient, well organized, and able to handle a variety of duties simultaneously. * Creative in marketing and promotions. * Sales oriented. * Energetic, enthusiastic and motivational. * Professional manner, discretion, and appearance. * Excellent verbal and written skills. * Ability to show initiative and make decisions. * Ability to work flexible schedule, including weekends, evenings, and holiday. Required Experience EDUCATION/CERTIFICATION * Bachelor's degree in business, finance, accounting, hospitality, health and wellness or related area preferred. * Spa Manage Certification is desirable. EXPERIENCE * 2 to 5 year of successful spa management experience. * 3 years of leadership experience. * Sales experience is a plus. * Experience working in a casino and resort environment.
    $42k-72k yearly est. 36d ago
  • Stewarding - Steward

    Valley View Casino & Hotel 4.6company rating

    Valley Center, CA job

    Responsible for ensuring all china and glassware is cleaned efficiently and promptly providing all facets of the dining venue available stock of silver and dish ware on a continual basis. Carries out responsibilities while relying on instructions and pre-established guidelines to perform the functions of the job. Team Member will work under immediate supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence, Mission and Vision Statement as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Ensures compliance to standards set by management in scraping, racking, stacking, and washing of, dishware, glassware, silverware, and all cooking pots, pans and utensils. Responsible for keeping work area clean and sanitary, remove all trash. Assists in maintaining standards of health, safety, and sanitation. Clean and stocks supplies, such as plates, silverware, pots, pans and other utensils Must be able to clean and sanitize all kitchen equipment in a safe manner. Clean all hoods, stoves, countertops, and display cases. Participates as a team member with Food Servers, Utilities, Cooks, Supervisors and any pertinent Company Team Members in producing a smoothly and efficiently run operation that meets the highest standards of Customer Services. Other duties as assigned by Steward Supervisor. Responsible for conducting all responsibilities in a professional and ethical manner Responsible for maintaining a consistent, regular attendance record. Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: Ability to speak and understand the English language. Ability to read and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to apply commonsense understanding to interpret and carry an extensive variety of instructions in written, oral and/or diagram. Ability to define problems, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Must use good judgment when providing information to our guests. Must display the ability to maintain positive guest relations at all times. Responsible for maintaining a consistent, regular attendance record. Responsible for conducting all responsibilities in a professional and ethical manner. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: High School diploma or GED equivalent. Ability to understand oral and verbal communication while using Valley View Casino & Hotel's communication tools which include but are not limited to radios, phones, and or email. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Team Member is required to wear black nonslip shoes and safety clear goggles at all times while on duty. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move 50 pounds and occasionally lift and/or move up to 100 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.
    $24k-32k yearly est. 10d ago
  • Beverage Services - Bartender

    Valley View Casino & Hotel 4.6company rating

    Valley Center, CA job

    Responsible for the beverage service to guests and Beverage/Food Servers in an assigned service station ensuring efficient and prompt service for guests. Perform all duties in accordance with Valley View Casino & Hotel policies and within the realm of the Valley View Casino & Hotel's Mission Statement. Team Member will work under general supervision. This position relies on limited experience, instructions, pre-established guidelines and good judgment to perform the functions of the job. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino & Hotel's Standards of Excellence, Mission and Vision Statements as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Responsible for mixing and serving alcoholic beverage and/or non-alcoholic beverages according to established recipes and procedures. Responsible for the mixing and serving beverages in a service station capacity to Beverage/Food Servers in a prompt and efficient manner. Responsible for protecting Valley View Casino & Hotel by adhering to alcohol beverage control policies by providing responsible alcohol service and monitoring guest's alcohol consumption. Responsible for informing the Beverage Manager or Assistant Beverage Manager when a guest demonstrates signs of intoxication. Responsible for maintaining, counting and balancing bank at the beginning and end of each shift. Responsible for the accuracy of ringing up all beverage transactions ensuring that the guest receives accurate change. Maintains a neat and clean bar station on a continual basis. Knowledge of the Dram Shop Act and bartenders responsibilities and rights under it. Knowledge of all Gaming and beverage regulations. Participates as a Team Member with all Beverage Servers, Barbacks, Supervisors and any pertinent Company Team Members to ensure efficient operational standards. Adheres to performance standards, company policies and procedures, as they relate to the department. Maintains a working knowledge of company facilities, as well as special events on property, in order to advise guests and fellow Team Members of same, whenever possible. All team members must comply with the Tipped Rate Determination Agreement (Gaming Industry) as approved by the IRS. Other duties as assigned by Food and Beverage Managers, Directors and/or Vice President. Responsible for conducting all responsibilities in a professional and ethical manner Adheres to performance standards, company policies and procedures, as they relate to the department. Required Qualifications: High school diploma or GED equivalent. One to three years of bartending experience. One year of cash handling experience. Ability to read and interpret documents such as safety rules, instructions, guidelines, operating and maintenance instructions, and policies and procedure manuals written in the English language. Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions to carry out primary duties, responsibilities and tasks. Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form referring back to established guidelines and policies and procedures. Must use good judgment when providing information to our guests and maintain positive guest relations at all times. Responsible for maintaining a consistent, regular attendance record. Responsible for conducting all responsibilities in a professional and ethical manner. Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency. Must be able to successfully pass applicable auditions or skill testing and a drug screening test. Preferred Qualifications: Ability to understand oral and verbal communication while using Valley View Casino & Hotel's communication tools which include but are not limited to radios and phones. Physical Requirements of the Position: The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job. Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments, reading and reviewing reports and policies, operating data processing equipment and other essential job functions. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member may be required to stand, walk, and sit and use hands to manipulate, handle, or feel. The Team Member is regularly required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The Team Member must frequently lift and/or move 20 pounds and occasionally lift and/or move up to 40 pounds. Working Conditions: The Casino is open 24 hours per day, seven (7) days per week; therefore, you must be flexible to work any and all shifts. While performing the duties of this job, the Team Member is exposed to second hand tobacco smoke, moving mechanical parts, risk of radiation from computers, and fumes or airborne particles. The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes. The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. Other Information: Native American hiring preference applies. This does not list all the duties of the job. You may be instructed by management to perform other tasks or functions. You will be evaluated in part based upon your performance of the tasks listed in this and your ability to commit to the Standards of Excellence. Management has the right to revise this at any time. The job description is not a contract for employment.
    $25k-38k yearly est. 2d ago

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