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The Culture At Sykes Enterprises

Information provided by the company
Unfortunately, we are unable to hire in the following states: Alaska, Arizona, California, Colorado, District of Columbia, Hawaii, Illinois, Iowa, Maine, Massachusetts, Montana, New Hampshire, New Mexico, New York, North Dakota, Ohio, Oregon, Rhode Island, South Dakota, Vermont, Washington and West Virginia. About SYKESHelping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with.
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People are our most valuable asset, and we provide world-class training, benefits, and growth opportunities to help you become the best the industry offers. Unfortunately, we are unable to hire in the following states: Alaska, Arizona, California, Colorado, District of Columbia, Hawaii, Illinois, Iowa, Maine, Massachusetts, Montana, New Hampshire, New Mexico, New York, North Dakota, Ohio, Oregon, Rhode Island, South Dakota, Vermont, Washington and West Virginia. About SYKESHelping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with.
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SYKES in Wise is seeking to hire people with a passion for helping small businesses succeed.
We are a dynamic team looking for innovators and trailblazers who will inspire us.
IT professionals with a passion for challenging and meaningful work in a fast-paced industry will find a home and a rewarding career here.

Sykes Enterprises Overview

SYKES provides customer contact management solutions and services in the business process outsourcing arena. It provides an array of customer contact management solutions to market leaders around the world, primarily in the communications, financial services and technology industries. Headquartered in Tampa, Florida, SYKES has established customer contact management centers throughout the world. Sykes has 47,900 employees at 75 locations in 20 countries operating in 30 languages. The company was founded by John H. Sykes in 1977 as a small technical engineering firm in Charlotte, North Carolina. In 1996, SYKES went public and began trading on NASDAQ.
The staff at Sykes Enterprises come from unusually diverse demographic backgrounds. The company is 68.8% female and 34.8% ethnic minorities. Sykes Enterprises employees are more likely to be members of the Democratic Party than the Republican Party, with 63.0% of employees identifying as members of the Democratic Party. But those numbers could change quickly because the turnover rate at Sykes Enterprises is relatively high. Employees at Sykes Enterprises stay with the company for an average of 2.6 years before leaving. The average employee at Sykes Enterprises makes $27,571 per year. Pay at Sykes Enterprises is significantly lower than some of its highest paying competitors, like Lionbridge, Rubric, and SimulTrans, which pay $70,464, $55,760, and $55,287, respectively.
Based in Tampa, FL, Sykes Enterprises is an industry leader with 54,550 employees and an annual revenue of $1.3B.

The Organization’s Mission

To make our clients more efficient and more profitable while improving loyalty to their company brands.

Industry

Outsourcing/Offshoring

Revenue

$1.3B

Employees

54,550

Founded in

1977

Headquarters

Tampa, FL

Website

www.sykes.com

Organization Type

Public

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Sykes Enterprises Employee Reviews

Zippia Official Logo

4.0

Zippia UserFebruary 2022

4.0

Zippia Official LogoZippia UserFebruary 2022

What Do You Like About Working There?

hours and pay are good

What DON'T You Like About Working There?

don't always have resources to do job

What Are Your Favorite Benefits/Perks?

more ways to make money
Zippia Official Logo

3.0

Zippia UserOctober 2021

3.0

Zippia Official LogoZippia UserOctober 2021

What Do You Like About Working There?

Customer interaction through phone

What DON'T You Like About Working There?

Not enough hours, not enough help from management
Zippia Official Logo

2.0

Zippia UserAugust 2021

2.0

Zippia Official LogoZippia UserAugust 2021

What Do You Like About Working There?

Work from home.

What DON'T You Like About Working There?

Having to just sit at desk and answer phone and help people with DIY security and it would be so much easier to just go install it for them

What Are Your Favorite Benefits/Perks?

Work from home
Zippia Official Logo

5.0

Zippia UserJuly 2021

5.0

Zippia Official LogoZippia UserJuly 2021

What Do You Like About Working There?

flexible hours, work from home, all equipment required to do job provided by Sykes

What DON'T You Like About Working There?

liked everything about the job

What Are Your Favorite Benefits/Perks?

work from home job
Zippia Official Logo

2.0

Zippia UserJuly 2021

2.0

Zippia Official LogoZippia UserJuly 2021

What Do You Like About Working There?

If you have the right connections you move up.

What DON'T You Like About Working There?

I like working for Sykes. I just do not like that the Senior AMs will only hire their own favorite candidates.

What Are Your Favorite Benefits/Perks?

Paid school tuition and pay for performance
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The Team At Sykes Enterprises

Key People

Charles E. Sykes

Sykes Enterprises Company Rankings

Sykes Enterprises is ranked #15 on the Biggest Companies in Florida list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

Read more about how we rank companies.

Sykes Enterprises Salaries

How much does Sykes Enterprises pay?
The national average salary for a Sykes Enterprises employee in the United States is $27,571 per year. Employees in the top 10 percent can make over $41,000 per year, while employees at the bottom 10 percent earn less than $18,000 per year.
5.3
Salary Score
Average Sykes Enterprises Salary
$13.26 hourly
$27,571 yearly
Updated May 26, 2022
$18,000
10 %
$27,000
Median
$41,000
90 %
Average Employee Earnings

Highest Paying Jobs At Sykes Enterprises

RankJob TitleAvg. SalaryHourly Rate
1Team Manager$67,374$32
2Team Leader$56,035$27
3Account Manager$55,395$27
4Fraud Analyst$37,940$18
5Technical Support Specialist$27,221$13
6Customer Service Representative$27,098$13
7Customer Service Agent$26,101$13
8Call Center Representative$25,753$12
9Call Center Agent$25,167$12
10Technical Support Technician$24,930$12
11Sales Associate$24,349$12
12Cashier$24,279$12

Sykes Enterprises Demographics Summary

9.7
Diversity Score
We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce.

Sykes Enterprises Gender Distribution

Male
Male
31%
Female
Female
69%

Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for Sykes Enterprises. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:

  • Sykes Enterprises has 54,550 employees.

  • 69% of Sykes Enterprises employees are women, while 31% are men.

  • The most common ethnicity at Sykes Enterprises is White (65%), followed by Black or African American (14%) and Hispanic or Latino (12%).

  • Sykes Enterprises employees are most likely to be members of the Democratic Party.

  • On average, employees at Sykes Enterprises stay with the company for 2.6 years.

  • The average employee at Sykes Enterprises makes $27,571 per year.

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Sykes Enterprises Employee Political Affiliation

Sykes Enterprises employees are most likely to be members of the Democratic Party. The largest donation made to a political party by a Sykes Enterprises employee was by Charles Sykes. Charles Sykes donated $3,750 to the Republican Party.

Parties

Democratic Party

63.9 %
-

Republican Party

36.1 %
-

Employee Political Donations

NameJob TitlePartyDonation
Charles SykesExecutiveRepublican Party$3,750
Subhaash KumarFinance Vice PresidentRepublican Party$3,051
Wanda SykesActorDemocratic Party$2,500
Ryan IngramInformation Technology TechnicianDemocratic Party$1,858
David MontoyaSystems EngineerDemocratic Party$1,197
Sara RichterManagerDemocratic Party$1,000
Laura McKennaVice PresidentRepublican Party$1,000
ROY SykesProgrammerDemocratic Party$1,000
Patrick Mallon SrExecutiveRepublican Party$500
Brad FischerAttorneyDemocratic Party$500
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Sykes Enterprises Financial Performance

7.5
Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Revenue

> $1B

Founded in

1977

Organization type

Public

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Sykes Enterprises Competitors

Some of the competitors of Sykes Enterprises are Lionbridge, Rubric, and SimulTrans. The wages at Lionbridge average higher than the other similar companies, where the median salary is $70,464 per year. The salaries at Rubric average $55,760 per year, and the salaries at SimulTrans come in at $55,287 per year.
Companydesc
Average Salarydesc
Lionbridge
Salary Range52k - 95k$70k$70,464

Rubric

Salary Range38k - 81k$56k$55,760
SimulTrans
Salary Range37k - 81k$55k$55,287
Sutherland
Salary Range33k - 75k$50k$50,437

CST Global, L.L.C.

Salary Range32k - 72k$49k$48,619

Contact America

Salary Range32k - 72k$48k$48,472
Liveops
Salary Range32k - 72k$48k$48,301

Calling Solutions

Salary Range31k - 71k$48k$47,551
TTEC
Salary Range26k - 33k$30k$29,796
Focus Services
Salary Range25k - 32k$29k$28,725
$19k
$95k

Frequently Asked Questions about Sykes Enterprises

When was Sykes Enterprises founded?

Sykes Enterprises was founded in 1977.

How many Employees does Sykes Enterprises have?

Sykes Enterprises has 54,550 employees.

How much money does Sykes Enterprises make?

Sykes Enterprises generates $1.3B in revenue.

What industry is Sykes Enterprises in?

Sykes Enterprises is in the outsourcing/offshoring industry.

What is Sykes Enterprises's mission?

Sykes Enterprises's mission statement is "To make our clients more efficient and more profitable while improving loyalty to their company brands."

What type of company is Sykes Enterprises?

Sykes Enterprises is a public company.

Who are Sykes Enterprises's competitors?

Sykes Enterprises competitors include Sitel, TTEC, Alorica, Teleperformance, Afni, SimulTrans, Lionbridge, Rubric, Sutherland, Liveops, Advanced Call Center Technologies, Skybridge Americas, FCR, Pearl Interactive Network, CST Global, L.L.C., Contact America, Calling Solutions, Inktel Contact Center Solutions, Ameridial, Focus Services.

Who works at Sykes Enterprises?

Charles E. Sykes (President & CEO)

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Zippia gives an in-depth look into the details of Sykes Enterprises, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Sykes Enterprises. The employee data is based on information from people who have self-reported their past or current employments at Sykes Enterprises. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Sykes Enterprises. The data presented on this page does not represent the view of Sykes Enterprises and its employees or that of Zippia.

Sykes Enterprises may also be known as or be related to SYKES, SYKES ENTERPRISES, Sykes Enterprises, Sykes Enterprises Incorporated, Sykes Enterprises, Inc., Sykes Enterprises, Incorporated and Sykes.