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SYKES history
SYKES company history timeline
Launching an Engineering and Design Firm: 1977-92
One of Sykes's first clients was IBM. When the computer firm arrived in Charlotte in 1978, Sykes Enterprises designed their work space.
A small technical writing job for the company, won in 1982, led eventually to the creation of an entire branch devoted to the field.
In 1991, the company had 1,150 employees at 23 offices in the United States, Canada, and Europe.
After 1992 Sykes Enterprises made several moves that were precursors of the coming focus on customer relationship management.
1992: Purchase of Jones Technologies, Inc. shifts focus to technical support call centers.
In 1996 the company employed some 3,000 customer service technicians in ten call centers scattered across Europe and the United States.
Under Sykes’ leadership, the company went public in 1996 and has since expanded employment to more than 41,000 with offices located in 23 countries.
In 1997, therefore, the company continued its aggressive expansion.
The early months of 1998 brought some doubts about the viability of Sykes's acquisition strategy.
The company's woes began in January, when a warning that fourth-quarter earnings for 1999 would fall below expectations sent the share price down 51 percent in a single day.
Revenue rose to $603.61 million in 2000, up from $572.74 million the previous year, and revenues in the core technical support business rose 27 percent.
2000: Accounting problems send stock value plummeting.
Revenues from the communications industry, including support services for Internet service providers, broadband technologies, and cellular phones, reached 26 percent of total revenues in the first half of 2001.
Since his retirement, Sykes has become an active investor in several business entities and in 2009 began JHS Capital Holdings, LLC, where he serves as chairman.
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SYKES competitors
| Company name | Founded date | Revenue | Employee size | Job openings |
|---|---|---|---|---|
| SITEL | 1985 | $53.0M | 300 | - |
| Alorica | 1999 | $2.4B | 61,000 | 40 |
| Teleperformance USA | 1978 | $5.3B | 300,000 | 815 |
| Afni | 1936 | $500.0M | 3,400 | 76 |
| SimulTrans | 1984 | $8.6M | 50 | - |
| Lionbridge | 1996 | $560.0M | 6,000 | 14 |
| Rubric | 1994 | $1.6M | 30 | - |
| Sutherland | 1986 | $2.4B | 40,627 | 54 |
| Advanced Call Center Technologies | 1996 | $450.0M | 1,700 | 7 |
| ibex | 2002 | $3.7B | 15,500 | 13 |
SYKES history FAQs
Zippia gives an in-depth look into the details of SYKES, including salaries, political affiliations, employee data, and more, in order to inform job seekers about SYKES. The employee data is based on information from people who have self-reported their past or current employments at SYKES. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by SYKES. The data presented on this page does not represent the view of SYKES and its employees or that of Zippia.
SYKES may also be known as or be related to SYKES, SYKES ENTERPRISES INC, Sykes Enterprises, Sykes Enterprises Inc, Sykes Enterprises Incorporated, Sykes Enterprises, Inc., Sykes Enterprises, Incorporated and Sykes.