Customer Service Representative jobs at SYKES - 305 jobs

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks an innovative and creative Conversational UI Dialog Designer to assist in the design, implementation, and tuning of Intelligent Virtual Assistants (IVAs) - also known as virtual agents that leverage Artificial Intelligence (AI). As a Conversational Designer, you will be responsible for shaping the personality and conversational flow of IVAs to ensure customers receive a ‘human' AI experience. By partnering with our Conversational AI Engineers, you will leverage your extensive language background to script and structure dialogs that are engaging and natural, and aligned with the desired IVA persona. With the customer journey and experience at the forefront of everything you do, you'll help determine the most appropriate next action and language necessary to produce an exceptional customer interaction - all while developing an AI personality that is engaging and memorable. This is a 100% remote opportunity with limited travel requirements. What You Will Do: Serve as a trusted advisor to clients, providing expert guidance on customer experience automation strategy and best practices in conversational design, contact center operations, and CX technology. Cultivate strong relationships with clients and partners, delivering timely and accurate deliverables that inspire confidence and trust. Responsible for project success, ensuring timelines and objectives are met with precision and efficiency. Author customer journey storyboards, process flows, and interaction scripts that clearly illustrate the end customer experience for both business and technical stakeholders Author and deliver professional, effective presentations to client stakeholders Follow best practices for developing engaging bot personas that engage users and properly represent the brand Ensure the IVA interaction design and end experience reflect the intended persona Help ‘train' the IVA both before and after launch to deliver meaningful and accurate responses, taking into account all segments of the target user population Collaborate with AI technical, consulting, and knowledge teams to develop a solution that exceeds client expectations Analyze multifaceted performance data (both qualitative and quantitative), present findings to stakeholders and develop recommendations to improve performance Maintain awareness of clients' business goals and constraints, ensuring our recommendations are framed in terms that will resonate with decision-makers Participate in the design and continuous improvement of standard methods and artifacts for the Conversational Design team Support revenue growth by developing recommendations for follow-on services on projects already landed and in delivery, leveraging client management and interpersonal skills Contribute to internal and external thought leadership content development What You Will Bring: 3+ years' experience in corporate consulting, ideally with enterprise clients 2+ years' experience with natural language AI technology, GenAI, speech recognition, and/or machine learning 2+ years in UX writing, microcopy, linguistics, and/or writing for AI systems Training and/or experience in User-Centered Design principles and User Research Fluency with modern diagram tools such as LucidChart and Miro Demonstrable experience working successfully in cross-functional teams Experience with audio recording and production is a plus Bachelor's level degree in a related field required #LI-JF1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote

Customer Service Representative** **Terms: Full-time** **Pay: $15/hr** **Join Team Alorica** At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. **Job Summary** As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. **Responsibilities** + Assist customers with issues and concerns they are experiencing during the use of the product and/or service + Document call-related information for auditing and reporting purposes + Maintain and update customer information as necessary + Upsell current customers on new or enhanced services **Qualifications** + High school diploma or GED + Customer service experience is a plus + Strong computer navigational skills + Familiarity with Microsoft Office applications (Word, Excel) + Excellent oral and written communication skills + Exceptional listening/comprehension skills + Professional and courteous + Customer oriented **Work Environment** + Ongoing usage of phone and computer systems + Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. + Alorica will provide the equipment you need to conduct your work which may include a webcam. + You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. + Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. **Physical Demands** + Constant sedentary work **Benefits** + Health, dental, and vision coverage/HSA + PTO + Paid holidays and sick time + Optional daily pay or weekly pay + 401K retirement plan + Leadership programs + Paid training and tuition reimbursement + Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies + Employee assistance program + Additional voluntary benefits **Next Steps** 1. Place an application 2. Complete your online assessment 3. Our team will review your application 4. If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Customer Service Representative Terms: Full-time Pay: $15/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities * Assist customers with issues and concerns they are experiencing during the use of the product and/or service * Document call-related information for auditing and reporting purposes * Maintain and update customer information as necessary * Upsell current customers on new or enhanced services Qualifications * High school diploma or GED * Customer service experience is a plus * Strong computer navigational skills * Familiarity with Microsoft Office applications (Word, Excel) * Excellent oral and written communication skills * Exceptional listening/comprehension skills * Professional and courteous * Customer oriented Work Environment * Ongoing usage of phone and computer systems * Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. * Alorica will provide the equipment you need to conduct your work which may include a webcam. * You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. * Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. Physical Demands * Constant sedentary work Benefits * Health, dental, and vision coverage/HSA * PTO * Paid holidays and sick time * Optional daily pay or weekly pay * 401K retirement plan * Leadership programs * Paid training and tuition reimbursement * Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies * Employee assistance program * Additional voluntary benefits Next Steps * Place an application * Complete your online assessment * Our team will review your application * If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Customer Service Representative Terms: Full-time Pay: $15/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Ongoing usage of phone and computer systems Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. Alorica will provide the equipment you need to conduct your work which may include a webcam. You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Paid holidays and sick time Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Customer Service Representative Terms: Full-time Pay: $15/hr Join Team Alorica At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. Job Summary As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. Responsibilities Assist customers with issues and concerns they are experiencing during the use of the product and/or service Document call-related information for auditing and reporting purposes Maintain and update customer information as necessary Upsell current customers on new or enhanced services Qualifications High school diploma or GED Customer service experience is a plus Strong computer navigational skills Familiarity with Microsoft Office applications (Word, Excel) Excellent oral and written communication skills Exceptional listening/comprehension skills Professional and courteous Customer oriented Work Environment Ongoing usage of phone and computer systems Your Work At Home environment must be in a private residence, located at the address listed on your personnel file. Alorica will provide the equipment you need to conduct your work which may include a webcam. You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections. Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. Physical Demands Constant sedentary work Benefits Health, dental, and vision coverage/HSA PTO Paid holidays and sick time Optional daily pay or weekly pay 401K retirement plan Leadership programs Paid training and tuition reimbursement Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies Employee assistance program Additional voluntary benefits Next Steps Place an application Complete your online assessment Our team will review your application If selected to move forward, our team will follow up directly DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Remote Customer Service Representative Employment Type: Full Time Supporting: Telecom Sales About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact Guide customers through questions, concerns, or challenges they encounter while using the product or service Listen actively to understand the root of the issue and provide clear, effective solutions Record detailed call information for auditing, reporting, and follow-up purposes Maintain and update customer records to ensure accurate and current information Identify opportunities to introduce customers to new or enhanced services that meet their needs Provide recommendations and guidance in a way that adds value and enhances the overall customer experience What'll Set You Up for Success Required: High school diploma or GED in hand for upload verification 6 months of customer service or sales experience preferred Work at home environment is in a private residence and matches the address listed on file Comfortable working with company-issued equipment such as a webcam, desktop computer, mouse, keyboard, etc. An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G). Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 5 Mbps. For Internal Candidates: Must not be on any corrective action or performance plans Must have held your current position for 6 months Must have relevant industry/program experience Location Note: We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. What We Offer: Health, dental, and vision coverage with HSA options Paid time off Flexible pay options: daily or weekly pay 401(k) retirement plan Leadership development programs that really grow your career Open access courses through Alorica Academy Paid training and tuition reimbursement Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more Employee assistance program for personal and professional support Additional voluntary benefits to meet your individual needs Our Values Bold - We challenge conventions and take smart risks Relentless - We deliver results, no matter what it takes Connected - We work as One Alorica because we're stronger together True - We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! Equal Opportunity Employer - Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs

Alorica is one of the biggest companies you've never heard of. We only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations around globe. Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions - customer service, tech support, management - serving a wide variety of clients in healthcare, insurance, finance and consumer technology. And you can choose to work at a site, work from home, stay where you are or transfer to a totally new location. Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you're at your best, that's when we're at our best. Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Job Description You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join the EGS team 100% paid training Performance bonuses Competitive pay Health & dental benefits 401(k) with company match Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) Qualifications High School Diploma/GED Over 18 years of age Type 25 WPM Additional Information All your information will be kept confidential according to EEO guidelines.

Alorica is one of the biggest companies you've never heard of. We only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations around globe. Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions - customer service, tech support, management - serving a wide variety of clients in healthcare, insurance, finance and consumer technology. And you can choose to work at a site, work from home, stay where you are or transfer to a totally new location. Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you're at your best, that's when we're at our best. Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Job Description You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join the EGS team 100% paid training Performance bonuses Competitive pay Health & dental benefits 401(k) with company match Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) Qualifications High School Diploma/GED Over 18 years of age Type 25 WPM Additional Information All your information will be kept confidential according to EEO guidelines.

Customer Service Representative Employment Type: “Full-time” Supporting: “Healthcare” About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact Guide customers through questions, concerns, or challenges they encounter while using the product or service Listen actively to understand the root of the issue and provide clear, effective solutions Record detailed call information for auditing, reporting, and follow-up purposes Maintain and update customer records to ensure accurate and current information Identify opportunities to introduce customers to new or enhanced services that meet their needs Provide recommendations and guidance in a way that adds value and enhances the overall customer experience Qualifications What'll Set You Up for Success Required: High school diploma or GED 6+ months of customer service or sales experience preferred Work at home environment is in a private residence and matches the address listed on file Comfortable working with company-issued equipment such as a webcam if applicable. An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G). Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. For Internal Candidates: Must not be on any corrective action or performance plans Must have held your current position for 6+ months Must have relevant industry/program experience Location Note: We're currently hiring for this position in “Tucson, Arizona”. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. What We Offer: Health, dental, and vision coverage with HSA options Paid time off Flexible pay options: daily or weekly pay 401(k) retirement plan Leadership development programs that really grow your career Open access courses through Alorica Academy Paid training and tuition reimbursement Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more Employee assistance program for personal and professional support Additional voluntary benefits to meet your individual needs Our Values Bold - We challenge conventions and take smart risks Relentless - We deliver results, no matter what it takes Connected - We work as One Alorica because we're stronger together True - We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! Equal Opportunity Employer - Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs

**** TO BE ELIGIBLE **** ? Are you a credentialed CPA, Enrolled Agent, or Tax Preparer with 1 to 2 seasons of paid Tax Preparation experience? If you're a tax professional with these qualifications, then we need you to support our customers and partners this tax season. As the first line of defense our customer support specialists assist customers with tax related questions, prioritize escalations, and liaise with partners to resolve issues. Essential information about this position: Job Title: Customer Service Specialist Working Time: Full-time Location: Idaho Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance 401k/Retirement Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Job Requirements: 1-2 years tax filing experience Customer facing support experience Good communication skills with the ability to explain a complex topic in simplified terms Strong ability to multitask Empathetic, dependable, reliable, and trustworthy Friendly and professional always Excellent verbal and written communication skills are a must Detail-oriented while ensuring data integrity with information Handle confidential information with care Inquisitive with a natural curiosity for all things technical Patience and understanding of customer's needs and challenges What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service and technical support provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or federal or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

**** TO BE ELIGIBLE **** ? Are you a credentialed CPA, Enrolled Agent, or Tax Preparer with 1 to 2 seasons of paid Tax Preparation experience? If you're a tax professional with these qualifications, then we need you to support our customers and partners this tax season. As the first line of defense our customer support specialists assist customers with tax related questions, prioritize escalations, and liaise with partners to resolve issues. Essential information about this position: Job Title: Customer Service Specialist Working Time: Full-time Location: Oregon Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance 401k/Retirement Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Job Requirements: 1-2 years tax filing experience Customer facing support experience Good communication skills with the ability to explain a complex topic in simplified terms Strong ability to multitask Empathetic, dependable, reliable, and trustworthy Friendly and professional always Excellent verbal and written communication skills are a must Detail-oriented while ensuring data integrity with information Handle confidential information with care Inquisitive with a natural curiosity for all things technical Patience and understanding of customer's needs and challenges What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service and technical support provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or federal or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

**** TO BE ELIGIBLE **** ? Are you a credentialed CPA, Enrolled Agent, or Tax Preparer with 1 to 2 seasons of paid Tax Preparation experience? If you're a tax professional with these qualifications, then we need you to support our customers and partners this tax season. As the first line of defense our customer support specialists assist customers with tax related questions, prioritize escalations, and liaise with partners to resolve issues. Essential information about this position: Job Title: Customer Service Specialist Working Time: Full-time Location: Montana Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance 401k/Retirement Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Job Requirements: 1-2 years tax filing experience Customer facing support experience Good communication skills with the ability to explain a complex topic in simplified terms Strong ability to multitask Empathetic, dependable, reliable, and trustworthy Friendly and professional always Excellent verbal and written communication skills are a must Detail-oriented while ensuring data integrity with information Handle confidential information with care Inquisitive with a natural curiosity for all things technical Patience and understanding of customer's needs and challenges What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service and technical support provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or federal or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

**** TO BE ELIGIBLE **** ? Are you a credentialed CPA, Enrolled Agent, or Tax Preparer with 1 to 2 seasons of paid Tax Preparation experience? If you're a tax professional with these qualifications, then we need you to support our customers and partners this tax season. As the first line of defense our customer support specialists assist customers with tax related questions, prioritize escalations, and liaise with partners to resolve issues. Essential information about this position: Job Title: Customer Service Specialist Working Time: Full-time Location: North Carolina Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance 401k/Retirement Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Job Requirements: 1-2 years tax filing experience Customer facing support experience Good communication skills with the ability to explain a complex topic in simplified terms Strong ability to multitask Empathetic, dependable, reliable, and trustworthy Friendly and professional always Excellent verbal and written communication skills are a must Detail-oriented while ensuring data integrity with information Handle confidential information with care Inquisitive with a natural curiosity for all things technical Patience and understanding of customer's needs and challenges What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service and technical support provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or federal or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

**Customer Service Representative ** **Employment Type:** "Full-time" **Supporting:** "Healthcare" **About Us ** We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. **Here's What the Job Really Looks Like** You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. **How You'll Make an Impact** + Guide customers through questions, concerns, or challenges they encounter while using the product or service + Listen actively to understand the root of the issue and provide clear, effective solutions + Record detailed call information for auditing, reporting, and follow-up purposes + Maintain and update customer records to ensure accurate and current information + Identify opportunities to introduce customers to new or enhanced services that meet their needs + Provide recommendations and guidance in a way that adds value and enhances the overall customer experience **What'll Set You Up for Success** **Required:** + High school diploma or GED + 6+ months of customer service or sales experience preferred + Work at home environment is in a private residence and matches the address listed on file + Comfortable working with company-issued equipment such as a webcam if applicable. + An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G). + Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. **For Internal Candidates:** + Must not be on any corrective action or performance plans + Must have held your current position for 6+ months + Must have relevant industry/program experience **Location Note:** We're currently hiring for this position in "Tucson, Arizona". **Why Alorica?** Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. **TIDE** is our connection group built around real conversations, shared experiences, and genuine belonging. **MLBA (Making Lives Better at Alorica)** is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. **What We Offer:** + Health, dental, and vision coverage with HSA options + Paid time off + Flexible pay options: daily or weekly pay + 401(k) retirement plan + Leadership development programs that really grow your career + Open access courses through Alorica Academy + Paid training and tuition reimbursement + Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more + Employee assistance program for personal and professional support + Additional voluntary benefits to meet your individual needs **Our Values** **Bold** - We challenge conventions and take smart risks **Relentless** - We deliver results, no matter what it takes **Connected** - We work as One Alorica because we're stronger together **True** - We show up as our authentic selves, every single day **Ready to Join Us?** If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! **Equal Opportunity Employer - Veterans/Disabled** DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. \#AloricaJobs #CallCenter #CustomerServiceJobs

Customer Service Representative Employment Type: “Full-time” Supporting: “Healthcare” About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact Guide customers through questions, concerns, or challenges they encounter while using the product or service Listen actively to understand the root of the issue and provide clear, effective solutions Record detailed call information for auditing, reporting, and follow-up purposes Maintain and update customer records to ensure accurate and current information Identify opportunities to introduce customers to new or enhanced services that meet their needs Provide recommendations and guidance in a way that adds value and enhances the overall customer experience What'll Set You Up for Success Required: High school diploma or GED 6+ months of customer service or sales experience preferred Work at home environment is in a private residence and matches the address listed on file Comfortable working with company-issued equipment such as a webcam if applicable. An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G). Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. For Internal Candidates: Must not be on any corrective action or performance plans Must have held your current position for 6+ months Must have relevant industry/program experience Location Note: We're currently hiring for this position in “Tucson, Arizona”. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. What We Offer: Health, dental, and vision coverage with HSA options Paid time off Flexible pay options: daily or weekly pay 401(k) retirement plan Leadership development programs that really grow your career Open access courses through Alorica Academy Paid training and tuition reimbursement Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more Employee assistance program for personal and professional support Additional voluntary benefits to meet your individual needs Our Values Bold - We challenge conventions and take smart risks Relentless - We deliver results, no matter what it takes Connected - We work as One Alorica because we're stronger together True - We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! Equal Opportunity Employer - Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs

**** TO BE ELIGIBLE **** ? Are you a credentialed CPA, Enrolled Agent, or Tax Preparer with 1 to 2 seasons of paid Tax Preparation experience? If you're a tax professional with these qualifications, then we need you to support our customers and partners this tax season. As the first line of defense our customer support specialists assist customers with tax related questions, prioritize escalations, and liaise with partners to resolve issues. Essential information about this position: Job Title: Customer Service Specialist Working Time: Full-time Location: Tennessee Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance 401k/Retirement Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Job Requirements: 1-2 years tax filing experience Customer facing support experience Good communication skills with the ability to explain a complex topic in simplified terms Strong ability to multitask Empathetic, dependable, reliable, and trustworthy Friendly and professional always Excellent verbal and written communication skills are a must Detail-oriented while ensuring data integrity with information Handle confidential information with care Inquisitive with a natural curiosity for all things technical Patience and understanding of customer's needs and challenges What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service and technical support provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or federal or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

**** TO BE ELIGIBLE **** ? Are you a credentialed CPA, Enrolled Agent, or Tax Preparer with 1 to 2 seasons of paid Tax Preparation experience? If you're a tax professional with these qualifications, then we need you to support our customers and partners this tax season. As the first line of defense our customer support specialists assist customers with tax related questions, prioritize escalations, and liaise with partners to resolve issues. Essential information about this position: Job Title: Customer Service Specialist Working Time: Full-time Location: Michigan Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance 401k/Retirement Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Job Requirements: 1-2 years tax filing experience Customer facing support experience Good communication skills with the ability to explain a complex topic in simplified terms Strong ability to multitask Empathetic, dependable, reliable, and trustworthy Friendly and professional always Excellent verbal and written communication skills are a must Detail-oriented while ensuring data integrity with information Handle confidential information with care Inquisitive with a natural curiosity for all things technical Patience and understanding of customer's needs and challenges What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service and technical support provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or federal or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

. **** TO BE ELIGIBLE**** What is FCR? FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day. Essential information about this position: Job Title: Customer Service Representative Working Time: Full-time Location: Missoula, MT (and surrounding areas) Work Environment: Remote work from home (you must live in the same state of the position location) Job Level: Entry-level with many opportunities for advancement Competitive wages Benefits for full-time employees include: Health insurance Vision insurance Dental Insurance Life Insurance AD&D Insurance Paid Time Off FCR Minimum Hiring Requirements: Education: High school graduate or GED equivalent Must pass a criminal history background check Why FCR? FCR offers not just a job but a real career that can take you from the front-line to a supervisory role in management quickly. FCR is an inbound customer service provider. We do not provide outbound cold-calling, sales, or telemarketing services. FCR is an open and welcoming workplace for everyone. We embrace diversity, equity, and inclusion because it makes us a better company. * FCR allows you to work with some of the top companies in the country. FCR offers a rewarding Employee Referral Program. We like to have fun! Nothing can top FCR's company culture. What will you do in this position? You will directly contact consumers and customers in this position by providing friendly, helpful, and award-winning service via phone support, email support, chat support, and more. Job Requirements: You must be dependable, reliable, and trustworthy. You must be friendly and professional at all times. Excellent verbal and written communication skills are a must. You must be detail-oriented in processing and recording information, ensuring data integrity. Physical Requirements and Working Conditions: The physical requirements described here represent those that an employee must meet to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals to perform the essential functions. Physical Requirements: Sitting up to 2/3 of your time. Working Conditions: a quiet place in your home where you can work without background noise or distractions. Equipment: you will need a high-speed internet connection; we will provide you with the necessary PC equipment and software. If this sounds like a position that would interest you, click on the link to Apply or visit our website at ************* for more information about FCR. We look forward to speaking with you! * FCR provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, gender identity, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Disclaimer: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with the job.

Our Mission at ibex is Your Success! ibex is recruiting customer service advisors for our upcoming training classes. In addition to a dynamic team environment, you'll enjoy competitive benefits, generous incentives, and performance-based bonuses! About ibex: ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. Summary Residential Sales & Service Consultants (RSSC) are responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment. Responsibilities General Duties Duties include, but are not limited to, the following: Selling and/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services. Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner. Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs. Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions. Full range of repair resolution duties. Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution. Qualifications Basic Qualifications Must be able to work anytime during the centers hours of operation. Experience in a customer focused role required Outstanding communication and listening skills Work independently and make solid decisions Energetic Professional High School degree or equivalent 18 years of age or older History of excellent work attendance Basic math skills, data entry skills and sales aptitude Required Experience And Minimum Requirements: High school diploma or the equivalent. Basic computer skills. Typing speed of at least 25 words per minute. Ability to multi-task. Excellent verbal and written communication skills. Background and drug screens are required for this position. ibex is an Equal Opportunity Employer